scholarly journals Internal Marketing on Internal Quality Services at Borobudur Temple Tourism Park, Prambanan, and Ratu Boko

2018 ◽  
Vol 1 (1) ◽  
pp. 190
Author(s):  
Jumadi Jumadi
Keyword(s):  
Support System ◽  
Internal Marketing ◽  
Working Environment ◽  
Internal Quality ◽  
System Support ◽  
Employee Recruitment ◽  
Spss Software ◽  
Marketing Variables ◽  
Linear Regressions

This research purposes to evaluate internal marketing and internal service quality in Borobudur Temple, Prambanan, and Ratu Boko. The research method is descriptive and verificative. The data were acquired by utilizing questionnaires. Research respondents were employees at Candi Borobudur Tourism Park, Prambanan, and Ratu Boko, which amounted to 105 respondents. The data analysis techniques are employing multiple linear regressions with the help of SPSS software version 19. The outcomes showed that simultaneously, internal marketing variables, employee recruitment, support system affect the quality of internal services. While the dimensions of motivation, communication, selection, development, and health of the working environment does not influence the quality of internal services. Based on the analysis outcomes acquired the value of f sig 0.00<0.05 that this indicates that internal marketing variables affect the quality of internal services. However, based on partial regression test, the quality of service is only influenced by recruitment dimension as shown on value sig 0,031<0,05 and support system dimension with value of sig 0,007<0,05. The dimensions of motivation, communication, selection, development, and occupational health of the work have not affected the quality of internal services this is indicated by the sig value of each dimension>0.05. This means that only the dimensions of recruitment and system support have been operative. If seen from the value r¬2. It was attained the value of 0.383. This means that the quality of internal services is only influenced by internal marketing of 38.3% while the rest of 61.7% affected by other factors.

scholarly journals Prevalence of Fatigability in Undergraduate Dental Students: A Survey

2021 ◽  
pp. 306-317
Author(s):  
Sneha Kannan ◽  
R. Priyadhrashini ◽  
Palati Sinduja
Keyword(s):  
Academic Success ◽  
Perceived Stress ◽  
Well Being ◽  
Dental Students ◽  
Working Environment ◽  
Visual Fatigue ◽  
Spss Software ◽  
The Relationship ◽  
Student Coping

Introduction: High levels of stress and fatigue are associated with decreased academic success, well-being, and quality of life. The objective of this research was to quantify levels of perceived stress and fatigue among dental students to identify sources of and student coping mechanisms for perceived stress and fatigue and to identify the relationship between students' perceived stress and fatigue. Materials and Methods: A total of 102 responses were tabulated and analyzed using statistical analysis. This study was conducted to acknowledge the effect of stress and fatigability and the different ways it affects the health of dental students. The obtained data was collected and tabulated in Google sheets, analyzed statistically with descriptive statistics using SPSS software version 23. Results: Respondents have faced a feeling of fatigue in their working environment and some have experienced visual fatigue due to excessive screen time. Conclusion: The survey concludes that respondents have moderate awareness about the prevalence of fatigability in dental students.

scholarly journals INFLUENCE ANALYSIS OF REWARDS & MOTIVATION, COMMUNICATION, DEVELOPMENT, SUPPORT SYSTEM, EMPLOYEE SELECTION, EMPLOYEE RECRUITMENT, AND HEALTHY WORK ENVIRONMENT ON INTERNAL MARKETING (CASE STUDY AT PORT DIVISION BONTANG COAL TERMINAL PT INDOMINCO MANDIRI)

2021 ◽  
Vol 5 (1) ◽  
Author(s):  
Syahidul Syahidul ◽  
Gusti Noortalitaria Achmad ◽  
Syarifah Hudayah
Keyword(s):  
Work Environment ◽  
Support System ◽  
Negative Impact ◽  
Employee Selection ◽  
Internal Marketing ◽  
Employee Recruitment ◽  
Communication Development ◽  
Healthy Work Environment ◽  
Development Support ◽  
Healthy Work

Internal Marketing is the important aspect at the organization to measure business performance. The job of internal marketing is to recruit, train and motivate employees who can serve customers well. Without being actively promoted, internal marketing can have a negative impact on service quality, which can lead to decreased customer satisfaction and profitability. This study is focused on the services division especially in port division Bontang Coal Terminal PT IMM. Researchers took research data through a Google Form questionnaire. There are 84 respondents were recorded as filling in the questionnaire to test all the hypotheses. There are 7 indicators used to assess internal marketing. The data analysis used PASW Statistics 18 to test the level of validity and reliability, to test the results of the hypothesis, the researcher used SEM PLS to determine the relationship between variables. The findings of this study are that the Rewards and Motivation, Communication, Development, Support System, Employee Selection, Employee Recruitment, and Healthy Work Environment have positive significant on Internal Marketing

scholarly journals Internal marketing and service quality in Jordanian Hotels

2020 ◽  
Vol 16 ◽  
Keyword(s):  
Quality Of Service ◽  
Internal Marketing ◽  
Tourism Industry ◽  
Internal Quality ◽  
Tourist Destinations ◽  
Business Goals ◽  
Qualified Personnel ◽  
Investment Opportunities

Jordanian tourist hotels are a booming company with a wide cultural diversity , especially in Amman. Attractive investment opportunities in these companies have attracted millions of dollars. Over 70 tourist hotels were, for example, inaugurated in Jordan in 2019. Most of Jordan's tourist hotels are locally owned in Amman and are international in nature. Hotels in Jordan use different strategies for managing human capital to attract, teach, retain and hire qualified personnel to enhance their quality of service. This paper is aimed at exploring the empirical model for internal marketing (IM) and internal quality of service (ISQ) hotels based in Jordan. In an organised and self-administered survey, target managers and employees of Jordanian hotels were chosen. A jury of 300 owners and employees participated in the interview. A variety of analyses of exploratory and confirmative factors were used to assess the scale, unidimensionality, relevance and reliability of the study systems. 'internal purchasers' (employees) have 'job expectations' which should be met to meet the requirements of external clients. The IM and ISQ components were investigated in hotels in tourist destinations. Administrators and administrators will use the study findings to improve their IM and ISQ methods to achieve practical organisational goals. This is the first study to explore the linkages between IM and ISQ in hotels. Managers may benefit from the results of their studies by designing IM and ISQ methods to achieve long-term business goals. Jordan's tourism industry now has reliable empirical evidence on the two key concepts, IM and ISQ.

scholarly journals Sistem Pendukung Keputusan untuk Seleksi Penerimaan Dosen menggunakn Metode AHP dan SAW

2019 ◽  
Vol 1 (2) ◽  
pp. 160-165
Author(s):  
Lalu Puji Indra Kharisma
Keyword(s):  
Decision Support ◽  
Decision Support System ◽  
Support System ◽  
System Model ◽  
Internal Quality ◽  
Final Decision ◽  
Recruitment Process ◽  
The Many ◽  
Hierarchy Process

In fulfilling its vision and mission, STMIK SZ NW Anjani is always striving to improve value and internal quality as a means of strategic intuition to be able to compete with other universities. One of the many ways to improve the overall quality of a university is to improve the recruitment process of lecturers because the quality of the lecturers will determine the overall quality of the university.In order to have a more objective recruitment process of lecturers, the decision support system is being constructed. In this case, the methods that are used to determine an alternative prospective lecturers based on priority are the application ofAnalytical Hierarchy Process (AHP) and Simple Addative Weighting (SAW) methods. AHP is used to determine the weighting criteria, the weighting sub criteria andscoring based on latest education, while SAW is used to find the final result and determining the rank. The final result of using AHP and SAW as a decision support system model is to be able to help the committee leaderin making final decision for the selection.

THE IMPLEMENTATION OF ISO 9001:2015 TO IMPROVE QUALITY OF SERVICE AT PUSAT KESIHATAN UNIVERSITI (PKU), UNIVERSITI UTARA MALAYSIA(UUM)

2018 ◽  
Vol 13 (Number 2) ◽  
pp. 67-77
Author(s):  
Anis Syamimi Abd Rahim ◽  
Mohd Norhasni Mohd Asaad
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Descriptive Statistics ◽  
Iso 9001 ◽  
Quality Of Services ◽  
Research Questions ◽  
Spss Software ◽  
The Relationship ◽  
Universiti Utara Malaysia

The purpose of this study is to review the implementation of ISO 9001:2015 in order to improve the quality of services at Pusat Kesihatan Universiti (PKU), Universiti Utara Malaysia. The respondents of this study were customers at the PKU, UUM. The questionnaire was distributed to 50 respondents. The data were analyzed using SPSS software version 24. The data were tested using descriptive statistics, and correlation analysis to answer the research questions and to achieve the objectives. The findings show that customers agree that implementation of ISO 9001:2015 give service at PKU, UUM is good and satisfied. Through the correlation test, the results showed that the relationship between the implementation of ISO 9001:2015 has a positive and significant impact on customer satisfaction and the effect of implementing ISO 9001:2015 has a positive and significant impact in improving quality of service at PKU, UUM.Through mean and standard deviation tests, results show that tangible dimensions are the main dimensions of customer satisfaction while dimensions with low values are dimensions of responsiveness.Therefore, all aspects of service in PKU, UUM will be strengthened and all aspects of the weaknesses could be addressed to improve the service in order to maintain good quality services.

Risks and economic security of the life support system of citizens in the field of housing and communal services

2020 ◽  
Vol 19 (3) ◽  
pp. 175-191
Author(s):  
Vladimir M. Yakovlev
Keyword(s):  
Quality Of Life ◽  
Russian Federation ◽  
Support System ◽  
Internal Control ◽  
Life Support ◽  
Economic Security ◽  
Security System ◽  
Life Support System ◽  
The Russian Federation

The article analyzes the problems of the manifestation of risks of shadow and criminal activity in the life support system of citizens of the Russian Federation, the dissemination of which requires the development of effective measures to prevent and eliminate them. The most important issue is the formation of an effective economic security system with an emphasis on the new quality of life support for citizens of the Russian Federation in an adequate combination with the high growth rate of NTP in the Russian economy. The new technological structure emerging from the new achievements of scientific and technological progress involves the harmonization of the pace of scientific and technological development, combined with an adequate improvement in the quality of life support for citizens performing such achievements. Owing to this fact formation of new quality of the housing and communal services (HCS) as bases of life support of citizens becomes a prerequisite of increase in performance and intellectualization of human work. With this in mind, early recognition, prevention and elimination of risks of shadow and criminal activities in the housing and communal services system (housing and communal services) is considered as a significant mechanism to increase the effectiveness of the system of comfortable life support for citizens of the Russian Federation. The existing lag in the development of a high-quality and comfortable system for providing citizens of Russia on the basis of housing and communal services, the subject of which is the provision of quality and comfortable services, influenced by numerous risks of shadow and criminal influence, becomes a condition for intensifying economic development and increasing labor productivity on this basis. The need to develop and use modern scientific and technical achievements, especially in the field of digitalization, is emphasized in order to increase the efficiency of the economic security system of housing and communal services organizations based on innovative control mechanisms - internal control, audit, compliance control, taking into account financial investigations in order to prevent and eliminate the risks of shadow and criminal activities in the housing and communal services system.

Antecedents And Outcomes Of Qwl Among Employees In Banks

2019 ◽  
Vol 118 (7) ◽  
pp. 1-19
Author(s):  
Geethanjali N ◽  
Parveen Roja M ◽  
Lavanya D
Keyword(s):  
Organizational Climate ◽  
Job Stress ◽  
Work Life ◽  
Working Environment ◽  
Quality Of Work Life ◽  
Quality Of Work ◽  
Significant Difference ◽  
Service Productivity ◽  
The Impact

Quality of work life is the major factor to be considered in working environment of any organization. The performance of employees and the organization lies on the ability of the employees based on working environment. The QWL leads to better working environment which improves the performance of organization. The present study has made an attempt to find the level of factors causing QWL and the impact of outcome of QWL in banks. Since the profile of the banks may be associated with the level of outcomes of QWL, the present study has made an attempt to examine it with the help of one way analysis of variance and t-test. The included outcomes of QWL are job satisfaction, job stress, organizational climate, organizational commitment, employees retention behaviour, service quality employees and service productivity of employees. The highly associated determinants of QWL and the significant difference among the PUSBs and PRSBs have been noticed. The significantly associating important profiles of the banks regarding the existence of outcome of QWL are identified.

METHODOLOGY OF OBJECTIVE EVALUATION OF THE QUALITY BEARINGS BY VIBRO-ACOUSTICS AND ITS COMPARISON WITH A SUBJECTIVE METHOD

Akustika ◽  
2020 ◽  
pp. 58-66
Author(s):  
Stanislav Žiaran ◽  
Ondrej Chlebo ◽  
Ĺubomír Šooš
Keyword(s):  
Dynamic Load ◽  
Subjective Evaluation ◽  
Objective Evaluation ◽  
Living Environment ◽  
Working Environment ◽  
Subjective Method ◽  
Auditory Organ ◽  
Objective Methodology ◽  
Fft Analysis

The quality of bearing production has an impact not only on their reliability and lifetime, but also on the dynamic load of the working and living environment by excessive vibration and thus also noise. The intensity of the noise emitted by a bearing which is perceived by man characterizes the quality of its production. Reducing the dynamic load of mechanical systems and their components is reflected in the working environment by reducing noise emissions and immissions. The article proposes an objective method of bearing quality assessment based on measuring vibro-acoustic parameters of dynamic load of a new bearing using FFT analysis and the magnitude of the amplitude of bearing vibration acceleration and compares it with a subjective method that also uses the human auditory organ to assess bearing quality. The results of vibro-acoustic measurements were analysed in terms of vibration intensity and the noise of the produced bearings. The proposed objective methodology was compared with the subjective evaluation of the quality of bearings and the results of this methodology matched. The proposed methodology is applicable to all types of bearings, and it is possible to automate this methodology in the production process.

Nondestructive Quality Evaluation of Tomatoes

HortScience ◽  
1998 ◽  
Vol 33 (3) ◽  
pp. 544c-544
Author(s):  
A. Hakim ◽  
A. Purvis ◽  
E. Pehu ◽  
I. Voipio ◽  
E. Kaukovirta
Keyword(s):  
Quality Evaluation ◽  
Tomato Fruit ◽  
Quality Attributes ◽  
Internal Quality ◽  
Attractive Alternative ◽  
Fluorescence Techniques ◽  
Nondestructive Quality ◽  
Alternative Techniques ◽  
Evaluation Techniques

Both external and internal quality of fruits such as tomatoes can be evaluated by different methods, but all most all of the methods are destructive. For this reason, there is a need to reassess some of the alternative techniques. Nondestructive quality evaluation is an attractive alternative. The principles of different nondestructive quality evaluation techniques such as optical, physical, and fluorescence techniques applied to tomato fruit is explained. Successful application of these techniques that could be used for evaluation of different quality attributes are illustrated. The advantages of nondestructive quality evaluation techniques are that they are very fast, easy, labor- and time-intensive, and inexpensive. These techniques could also be useful to evaluate the quality of other vegetables.

Comparative analysis of intelligent planning methods

2012 ◽  
Vol 9 (2) ◽  
pp. 53-57 ◽  
Author(s):  
O.V. Darintsev ◽  
A.B. Migranov
Keyword(s):  
Neural Networks ◽  
Genetic Algorithms ◽  
Fuzzy Logic ◽  
Comparative Analysis ◽  
Mobile Robots ◽  
Sensory Information ◽  
Working Environment ◽  
Planning Methods ◽  
Intelligent Planning

The main stages of solving the problem of planning movements by mobile robots in a non-stationary working environment based on neural networks, genetic algorithms and fuzzy logic are considered. The features common to the considered intellectual algorithms are singled out and their comparative analysis is carried out. Recommendations are given on the use of this or that method depending on the type of problem being solved and the requirements for the speed of the algorithm, the quality of the trajectory, the availability (volume) of sensory information, etc.

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