scholarly journals Inovasi Pelayanan Kesehatan Publik Berbasis e-Government (Studi Kasus: Inovasi Ayo Ceting di Puskesmas Andalas)

2020 ◽  
Vol 4 (1) ◽  
pp. 25
Author(s):  
Iip Permana ◽  
Ulfia Izzati
Keyword(s):  
Public Health ◽  
Health Services ◽  
Health Center ◽  
Health Workers ◽  
Human Life ◽  
Public Health Services ◽  
Health Development ◽  
Public Health Center ◽  
The Government

Health is a fundamental thing in human life. Healthy development is an investment for the development of Indonesian communities, therefore increasing community awareness, willingness, and abilities is a must. Benchmarking of success in health development is the creation of quality public health services. Increasing challenges in health development, impacting on public health services become less optimal. The government tries to improve the quality of public health services by creating various innovations through digital technology. Andalas Community Health Center as part of the government improves the quality of health services through Ayo Ceting Program, which aims to prevent stunting in the District of East Padang. Ayo Ceting consists of three program packages namely, WhatsApp Group for Pregnant Mothers, Rumah Gizi and Digital Education: The Ayo Ceting Android-based application. This study aims to determine the implementation of Ayo Ceting innovation at Andalas Public Health Center, Padang City. This research uses a qualitative descriptive approach, where research is conducted to obtain and collect in-depth data directly from the research location regarding the use of Ayo Ceting applications. The informants in this study were health workers responsible for the stunting prevention innovation program at the Andalas Public Health Center in Padang. Based on the explanation from sources, Ayo Ceting innovation increasing people's knowledge and understanding of Stunting and it prevention and empowering the community itself to actively report their health data. Furthermore, it provides more effective and efficient public services, and finally, the community can obtain information with access and a more attractive appearance

scholarly journals KUALITAS PELAYANAN KESEHATAN DI PUSAT KESEHATAN MASYARAKAT KEMBANG SERI KECAMATAN TALANG EMPAT KABUPATEN BENGKULU TENGAH

2019 ◽  
Vol 6 (1) ◽  
Author(s):  
Yoki Apriyanti ◽  
Evi Lorita ◽  
Yusuarsono Yusuarsono
Keyword(s):  
Public Health ◽  
Qualitative Research ◽  
Health Services ◽  
Health Center ◽  
Medical Equipment ◽  
Good Service ◽  
Data Presentation ◽  
Public Health Center ◽  
Quality Of Health Services

his study aims to find out the quality of health services in Kembang Seri Public Health Center atTalang Empat Sub-District, Central Bengkulu Regency. This research is a qualitative research presented descriptively. The informants in this study amounted to 6 people consisting of key informants and principal informants. The data were collected by interviews, observation and documentation method. The technique data analysis used were data reduction, data presentation, and conclusion. Based on the results show that the quality of Health Services in the Kembang Seri of Talang Empat Sub-District of Central Bengkulu Regency is seen from the theory of service quality 1)The Reliability has done a good service but nurses are still not friendly in patient. 2) Responsiveness of nurses are ready and sufficiently skilled in treating patients but there are also nurses who are still arrogant and play their own cellphones while patients need service.3) Assurance of nurses are less friendly and polite to patients and nurses still distinguish services from rich patients and poor patients in terms of service but nurses are active in communicating with patients. Empathy of nurse is easily contacted in every room that keeps and communicates with the patient ready to be called by the patient’s family if needed. However, in terms of medicines and intravenous needles there is still a lack of availability. 5. Tangibles (Physical Facilities) seen from the building of Kembang Seri Public Health Center is good and medical equipment is sufficient.

scholarly journals Evaluation Of Pregnant Women's Satisfaction Towards Pregnant Women Classes Implementation

2021 ◽  
Vol 2 (3) ◽  
pp. 1-5
Author(s):  
Suyani Suyani ◽  
Erni Retna Astuti
Keyword(s):  
Public Health ◽  
High Risk ◽  
Pregnant Women ◽  
Health Center ◽  
Service System ◽  
Health Workers ◽  
Total Sample ◽  
Direct Information ◽  
Public Health Center

The population in this study were all pregnant women who participated in pregnant women classes implementation at public health center Sanden, Bantul Regency, with a total sample of 32 people who were determined by total sampling. The results showed that the satisfaction of pregnant women in the pregnant women classes implementation at public health center Sanden, Bantul Regency were mostly satisfied as many as 22 people (68.8%). ), The satisfaction of pregnant women with the quality of class service for pregnant women at public health center Sanden, Bantul Regency was mostly satisfied as many as 24 people (75%). %), and pregnant women satisfaction with the class service system for pregnant women at public health center Sanden, Bantul Regency, was mostly satisfied as many as 22 people (68.8%). It’s advisable for health workers to maintain the quality of existing class services for pregnant women and always increase pregnant women knowledge about high-risk pregnancies by providing direct information.

scholarly journals Analysis of Leadership Style, Motivation and Discipline of Employee Performance at Pragaan Public Health Center Sumenep District

2021 ◽  
Vol 5 (1) ◽  
pp. 73-84
Author(s):  
Raden Bagus Khairul Anwar ◽  
Indasah Indasah
Keyword(s):  
Public Health ◽  
Health Services ◽  
Health Center ◽  
Leadership Style ◽  
Health Workers ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
P Value ◽  
Cross Sectional ◽  
Public Health Center

The role of health workers in administering health services is very important, especially as health service implementers, so it is natural that the ability and performance of health workers are one of the determinants of success in health services.. The purpose of this study was to analyze the influence of leadership style, motivation and discipline on employee performance at the public health center Pragaan, Sumenep Regency. The design of this study was an observational quantitative study with a cross sectional approach with the focus of the research being directed at analyzing the influence of leadership style, motivation and discipline on employee performance at public health center Pragaan, Sumenep Regency.with a population of 175 respondents and a sample of 114 respondents who were drawn using the simple random sampling technique. The findings showed that almost half of the respondents had a leadership style in the moderate category as many as 56 respondents (49.1%). Almost half of the respondents have medium category motivation as many as 48 respondents (42.1%). Nearly half of the respondents have sufficient work discipline as many as 49 respondents (43%). Nearly half of the respondents have a moderate performance category as many as 51 respondents (44.7%). Based on the results of the Multiple Linear Regression analysis, it shows that with a p-value of 0.000 <0.05, H0 is rejected and H1 is accepted, so it is concluded that simultaneously there is an influence of leadership style, Motivation and work discipline on employee performance at the Pragaan Public Health Center, Sumenep Regency with a magnitude of the influence of 75%. As a leader, the head of the puskesmas can provide appropriate direction, input and supervision to his subordinates so that the performance carried out by health workers can be well organized.

scholarly journals Perspektif Pasien Terhadap Kualitas Pelayanan Kesehatan di Rawat Inap Puskesmas Arjasa Menggunakan Hospital Consumer Assessment of Healthcare Providers and Systems

2021 ◽  
Vol 3 (11) ◽  
pp. 838-844
Author(s):  
Nida’us Syahidah ◽  
Endang Sri Redjeki ◽  
Sendhi Tristanti Puspitasari
Keyword(s):  
Public Health ◽  
Health Services ◽  
Service Quality ◽  
Health Center ◽  
Healthcare Providers ◽  
Public Health Center ◽  
Hospital Consumer Assessment ◽  
Quality Of Health Services ◽  
Consumer Assessment

Abstract: Public Health Center (Puskesmas) as a first-level service facility should always prioritize quality in its services. Assessment of service quality from the patients’ perspectives serves as a way to obtain an overview of the quality of health services that will be utilized as a reference in improving the quality of health services. This study aimed to obtain an overview of service quality based on the inpatients’ perspectives at Arjasa Public Health Center using the Hospital Consumer Assessment of Healthcare Providers and Systems. The type of this study was a descriptive survey with a quantitative approach. The research population was all patients who were receiving inpatient services at the Arjasa Public Health Center. The sampling technique used was accidental sampling and was adjusted to the time of the study. Data analysis was performed using univariate analysis, aiming to describe the characteristics of the research variables. Based on the results of the study, the quality of health services according to the inpatients’ perceptions at Arjasa Public Health Center shows that nurse communication was in the very good category, doctor communication was in the very good category, responsive dimension was in the very good category, physical comfort dimension was in the good category, pain control dimension was in the very good category, drug communication dimension was in the good category, and information return dimension was in the good category. Overall, the quality of health services based on the inpatients’ perceptions at Arjasa Public Health Center was good.. Abstrak: Puskesmas sebagai fasilitas pelayanan tingkat pertama harus selalu menerapkan kualitas dalam pelayanannya. Penilaian kualitas pelayanan dari perspektif pasien merupakan salah satu cara untuk mendapatkan gambaran kualitas pelayanan kesehatan yang akan dijadikan acuan dalam meningkatkan kualitas pelayanan kesehatan. Penelitian ini bertujuan untuk mendapatkan gambaran kualitas pelayanan berdasarkan perspektif pasien rawat inap di Puskesmas Arjasa menggunakan Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Jenis penelitian yang dilakukan adalah survei deskriptif dengan pendekatan kuantitatif. Populasi penelitian ini adalah seluruh pasien yang sedang menerima pelayanan rawat inap Puskesmas Arjasa. Teknik pengambilan sampel menggunakan pengambilan sampel yang tidak disengaja, dan disesuaikan dengan waktu penelitian. Analisis data dilakukan dengan analisis univariat yang bertujuan untuk menggambarkan karakteristik variabel penelitian. Berdasarkan hasil penelitian, kualitas pelayanan kesehatan sesuai persepsi rawat inap Puskesmas Arjasa tentang komunikasi perawat sangat baik, terhadap komunikasi dokter dalam kategori sangat baik, pada dimensi responsif memiliki kriteria yang sangat baik, pada dimensi kenyamanan fisik berada dalam kategori baik, dimensi kontrol rasa sakit termasuk dalam kategori sangat baik, dimensi komunikasi obat berada dalam kategori baik, dimensi pengembalian informasi dalam kategori baik. Secara keseluruhan, kualitas pelayanan kesehatan sesuai persepsi rawat inap Puskesmas Arjasa baik.

scholarly journals Medication Compliance for Tuberculosis Patients with Quote TB Light at Public Health Center in 2020

2021 ◽  
Vol 7 (1) ◽  
pp. 1
Author(s):  
Ayu Putri Utami ◽  
Fajar Ariyanti
Keyword(s):  
Public Health ◽  
Health Center ◽  
Health Workers ◽  
Medication Compliance ◽  
Cross Sectional ◽  
Tuberculosis Patients ◽  
Public Health Center ◽  
Cross Sectional Design ◽  
Quantitative Descriptive

Tuberculosis is a chronic disease that requires prolonged medication and slow recovery, hence the problem that often occurs is the patients’ medication compliance. This study is aimed to identify the Description of the Medication Compliance for Tuberculosis Patients with Quote TB Light in Public Health Center. The method of this study was quantitative descriptive using cross sectional design with 92 patients from February to March 2020. The results showed that 51% of tuberculosis patients had complied with the medication. Based on the dimensions of Quote TB Light, the majority of patients have a good perception regarding: TB services (93.65%); the information received is appropriate (100%); health workers when providing consultations (100%); the availability of infrastructures (66%); the service provided by health workers is appropriate (74.5%); the affordability of TB medication is good (100%); and the attitude of health workers (100%). The conclusion is that the description of the medication compliance of tuberculosis patients based on Quote TB Light is good, but it is necessary to improve the quality of services on health workers’ capability and competence, to make improvements and consistent interventions in waiting time, and to pay attention to the infrastructure in order to provide the comfort for patients.

scholarly journals KUALITAS PELAYANAN BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KESEHATAN DI PUSKESMAS WONOAYU KABUPATEN SIDOARJO

2017 ◽  
Vol 3 (1) ◽  
Author(s):  
Fatkhul Rosyadi
Keyword(s):  
Public Health ◽  
Health Service ◽  
Health Services ◽  
Health Center ◽  
Public Service ◽  
Direct Evidence ◽  
Health Service Quality ◽  
Additional Costs ◽  
The Government

Quality of Social Service Health Service In Puskesmas In Puskesmas Wonoayu District Sidoarjo. One form of public service organized by the government is the fulfillment of public health needs through the National Health Insurance Program, the Social Security Administering Agency (BPJS) of Health. But in the service delivery, there are still problems that often occur such as, there are always long queues, inpatient rooms are often full, drugs are limited and there are usually additional costs. Puskesmas Wonoayu is one of the faskes that serves BPJS Health participants. Therefore the quality of health services is very important in serving patients BPJS Health. In general, this study aims to measure the quality of service BPJS Health Center at Wonoayu Sidoarjo. This research uses descriptive qualitative approach. The data collection method used is observation, interview, and documentation study conducted in approximately three months. The results showed that BPJS Health Service Quality at Wonoayu Public Health Center of Sidoarjo Regency measured using Lupioadi indicator which consist of direct evidence, reliability, responsiveness, assurance, and empathy is good. But in direct evidence indicator there are facilities that are still in the process of revamping and there are also equipment officers are still lacking.Keyword: Indicators of Quality of Public Service, Health Services

scholarly journals Implementation of the National Health Insurance Referral System at the Public Health Center in the Pangkajene Kepulauan District in 2019

2020 ◽  
Vol 8 (T2) ◽  
pp. 27-31
Author(s):  
Nurul Fajriah Istiqamah ◽  
Darmawansyah Darmawansyah ◽  
Muhammad Syafar ◽  
Anwar Mallongi
Keyword(s):  
Public Health ◽  
Health Services ◽  
Health Center ◽  
Medical Records ◽  
Health Workers ◽  
Referral System ◽  
Public Health Center ◽  
The Public ◽  
Service Standards ◽  
Document Review

BACKGROUND: The health service referral system is the organization of health services that regulate the mutual assignment of tasks and responsibilities of health services both vertically and horizontally. AIM: The purpose of this study was to determine the appropriateness of referral service operational standards at the Kalabbirang Public Health Center in Pangkajene Kepulauan district. METOHDS: This research method uses a qualitative with a phenomenological. The location of this study is in the Kalabbirang Public Health Center. The informants in this study were the Head of Medical Records Installation, the medical records installation staff of registration, doctors, and nurses. Data collection techniques using in-depth interviews, document review, and observation. The data obtained analyzed using the content analyze. RESULTS: The results showed that the Kalabbirang Public Health Center, no operational service standards were governing the procedures of the Public Health Center when receiving patients to be referred back. In addition, doctors do not explain in full to patients information about the referral. The conclusion of this research is the implementation of the referral system at the Kalabbirang Public Health Center in terms of the requirements for referring to be in accordance with the national referral system. CONCLUSION: We need socialization to understand more deeply about the referral system and equate perceptions among health workers about the referral mechanism in the Kalabbirang Public Health Center.

scholarly journals Hubungan Persepsi Pasien tentang Mutu Pelayanan Kesehatan dengan Minat Kunjungan Ulang Rawat Jalan di Puskesmas Bakunase Kecamatan Kota Raja

2020 ◽  
Vol 2 (2) ◽  
pp. 24-32
Author(s):  
Aloysius S. S. Djuwa ◽  
Masrida Sinaga ◽  
Dominirsep O. Dodo
Keyword(s):  
Public Health ◽  
Health Services ◽  
Health Center ◽  
Quantitative Research ◽  
Waiting Times ◽  
Cross Sectional ◽  
Public Health Center ◽  
Outpatient Visits ◽  
Patient’S Perception

Public health center with good quality services will provide satisfaction and good perception to customers, which ultimately customers will reuse and recommend the health services to those around them. This will affect repeat purchasing decisions, which will affect consumers about the services provided. Bakunase Public Health Center data for 2016-2018 shows that Bakunase Public Health Center outpatient visits has decreased. The highest decline in outpatient visits to the Bakunase Public Health Center occurred in 2018, amounting to 15,354 visits. The purpose of the study was to analyze the relationship between patients perceptions about the quality of health services with the interest of outpatient visits at the Bakunase Public Health Center. This type of research is quantitative research with cross sectional research design. The population in this study was the average number of monthly outpatient visits at the Bakunase Public Health Center in 2018 of 3,468 people and a sample of 97 people taken using purposive sampling techniques. The results showed a relationship between perceptions of outpatients on the dimensions of reliability, assurance, empathy and direct evidence with the interest of outpatient visits in Bakunase Public Health Center. While the patient's perception of the responsiveness dimension is not related to the interest of outpatient visits at the Bakunase Public Health Center. It is expected that Bakunase Public Health Center can improve the quality of registration services, doctor services, shorten registration times and waiting times to get services.

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