scholarly journals INOVASI DUKCAPIL DIGI MOBIL DALAM MENINGKATKAN PELAYANAN PUBLIK PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA PARIAMAN

2020 ◽  
Vol 4 (2) ◽  
pp. 241
Author(s):  
Dahlila Dahlila ◽  
Aldri Frinaldi
Keyword(s):  
Qualitative Research ◽  
Information Technology ◽  
Data Collection ◽  
Research Methods ◽  
Public Service ◽  
Success Factors ◽  
Service Providers ◽  
Document Management ◽  
Civil Registration ◽  
Inhibiting Factors

Progress in information technology today also modernize various public services including population registration services. Nowadays people always wanted services that were easier and did not need to queue at service counters. To minimize problems related to services, public service providers make innovations in service. The Department of Population and Civil Registration of Pariaman City as the organizer of population document management services has made an internet-based innovation called Dukcapil Digi Mobile which means being served geniusly. By using qualitative research methods and data collection techniques carried out by interviews, observation, and documentation study, the results of this study showed that the Dukcapil Digi Mobile innovation criteria were successful in terms of the success factors in implementing the innovation. Its implementation was influenced by supporting and inhibiting factors.

scholarly journals INOVASI PELAYANAN PUBLIK MELALUI APLIKASI “E-DUKCAPIL” PEMBUATAN KARTU KELUARGA PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN KARAWANG

2021 ◽  
Vol 4 (1) ◽  
pp. 107
Author(s):  
Neni Suwarni
Keyword(s):  
Qualitative Research ◽  
Information Technology ◽  
Data Collection ◽  
Human Resources ◽  
Public Service ◽  
Public Understanding ◽  
Relative Advantage ◽  
Observation Data ◽  
Civil Registration ◽  
Depth Interviews

This study aims to analyze public service innovations through the application "E-dukcapil" in making family cards at the Department of Population and Civil Registration, Karawang Regency. The research conducted is qualitative research, in this research is descriptive in nature, namely to describe the reality of the events under study. The focus of this research is using the innovation attribute theory by Rogers, namely: (1) relative advantage, (2) suitability, (3) complexity, (4) possibility of experimentation, (5) ease of observation. Through observation data collection techniques, in-depth interviews and documentation. With the number of informants as many as 3 people. The results showed that the innovation of family card services through the "E-dukcapil" application was not entirely ideal. This is because the application has only been implemented for 3 months, and problems such as server disruptions are still common. Lack of public understanding of the use of information technology and the lack of human resources of the implementing apparatus, namely the number of Civil Servants (PNS) in the Department of Population and Civil Registration of Karawang Regency, which is only equivalent to 40 people.

scholarly journals DISCRIMINATION OF PUBLIC SERVICE IN POPULATION AND CIVIL REGISTRATION AGENCY NORTH LAMPUNG REGENCY

NATAPRAJA ◽  
2018 ◽  
Vol 6 (1) ◽  
pp. 11
Author(s):  
Rahadian Aksa
Keyword(s):  
Qualitative Research ◽  
Service Delivery ◽  
Public Service ◽  
Service Providers ◽  
Community Leaders ◽  
Civil Registration ◽  
Services Delivery ◽  
The Rich ◽  
Time Required ◽  
Race And Religion

The objective of this research is to determine the forms and causes of discrimination in the services delivery provision of North Lampung population and civil registration agency. The research was a descriptive qualitative. Research results showed the prevalence of discriminatory practices in the delivery of services in the Population and Civil Registration agency in North Lampung Regency. Dissemination took forms of time required, and cost incurred to obtain services, attitude of service providers, and procedures that differed between those that applied to ordinary citizens (long and tedious) and for others (short and quick) that included the rich, officials, community leaders and relatives or acquaintances of population and civil registration agency. However, there was no evidence of discrimination in service delivery that was based on race and religion. Culture, as manifested in paternalistic form and bureaucratic hierarchy was the main cause of discrimination in the services delivery in population and civil registration agency. Thus, paternalism and bureaucracy culture underlie favoritism accorded to officials and rulers, individuals in key positions of government and society, and relatives and acquaintances of employees in the agency as opposed to other members of society.

scholarly journals Employee Performance at the Office of Population and Civil Registration in North Morowali Regency

2018 ◽  
Vol 1 (2) ◽  
pp. 103
Author(s):  
Jumiani Jumiani ◽  
Syahruddin Hattab ◽  
Muhammad Faisal
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Research Methods ◽  
Employee Performance ◽  
Basic Research ◽  
Qualitative Research Methods ◽  
Civil Registration

This study aims to find out how the Performance of Employees in the Office of Population and Civil Registry of North Morowali Regency. This type of research used is descriptive and the basic research used is qualitative research methods. The informants in this study were determined positively by the number of informants as many as 7 people, data collection techniques through observation, interviews and documentation. In this study using Suyadi Prwirasentono's theory, where there are 4 (four) indicators that there are employee performance at the Office of Population and Civil Registration of North Morowali Regency in terms of effectiveness, authority and responsibility, discipline, initiative. Based on the results of existing research that the performance of employees at the Office of Population and Civil Registry of North Morowali Regency is considered quite good.

scholarly journals MANAJEMEN PEMBELAJARAN HAFALAN AL-QUR’AN DI MI AL-BAROKAH PURWANTORO

2019 ◽  
Vol 3 (1) ◽  
pp. 47
Author(s):  
Siti Rohmatul Imani ◽  
Nuraini Nuraini ◽  
Anip Dwi Saputro
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Research Methods ◽  
Qualitative Research Methods ◽  
Learning Method ◽  
Learning Stage ◽  
Inhibiting Factors ◽  
Stage 1 ◽  
Descriptive Qualitative

The management of memorization the Qur'an at MI Al-Barokah Purwantoro is an activity carried out by a teacher. Before carrying out learning, the teacher prepares targets or determines memorization first. Al-Qur'an memorization management at MI Al-Barokah purwantoro includes planning and implementation of learning. This research was conducted with the aim to find out the Management of Quran Recitation Learning carried out by each teacher when it will teach memorization of the Qur'an and how the inhibiting factors and supporters. This study uses descriptive qualitative research methods and the data collection is done by interview, observation, and documentation. The results of this study can be concluded that the Management of Al-Qur'an Memorizing Learning at MI Al-Barokah Purwantoro is an activity carried out by the teacher by using targets or determining memorization of the Qur'an. The learning stage 1. Learning planning which includes: a. extracurricular program, b. rote determination. 2. Implementation of learning which includes: a. learning method, b. deposit system, c. memorization target, d. evaluation. In MI Al-Barokah Purwantoro determining the target of the hafala is one juz, namely juz 'amma, and the memorization process of the Koran by using several methods namely by writing method and also by repetition method, by reading verses then students imitating until memorizing then after memorizing then students are required to deposit the memorization.

scholarly journals Implementasi Manajemen Metode Qiro’ati dalam Meningkatkan Baca Tulis Al-Qur’an

2020 ◽  
Vol 9 (2) ◽  
pp. 267-280
Author(s):  
Eni Rohmawati
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Research Methods ◽  
Final Stage ◽  
Qualitative Research Methods ◽  
Learning Activities ◽  
Reading And Writing ◽  
Inhibiting Factors ◽  
Implementation Management

This study aims to determine the implementation management of the qiro'ati method in an effort to improve reading and writing of the Al-Qur'an. This type of research used qualitative research methods with data collection techniques using observation, interviews and documentation. The results of this study can be concluded that qiro'ati learning activities are carried out for one hour and fifteen minutes, the learning steps start from the line-up stage filled with prayer and memorizing short letters, followed by the teacher giving examples and the children imitating then at the final stage followed by a method of observing and repeating the material that has been presented. From these activities, it is considered capable of improving the reading and writing of the Al-Qur'an TPQ in the Jakenan sub-district, Pati Regency. Supporting and inhibiting factors include implementation, activeness, and infrastructure

scholarly journals Efektifitas Pelayanan Penjualan Tiket Penyeberangan Dari Bangsal Menuju Tiga Gili

2019 ◽  
Vol 6 (2) ◽  
pp. 93
Author(s):  
Mardiah Mardiah ◽  
Baiq Rienelda ◽  
Emi Juniati
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Public Service ◽  
Research Method ◽  
Secondary Data ◽  
Primary Data ◽  
Qualitative Research Method ◽  
Ticket Sales ◽  
Interview Techniques ◽  
Inhibiting Factors

This study aims to determine the effectiveness of crossing ticket sales services from Bangsal to three Gili and to find out what factors hinder the service from Bangsal to the three Gilis. The problems in this study are (a) how the effectiveness of crossing ticket sales services from Ward to three Gilis and (b) any factors that hinder the service of ticket sales attacks from Bangsal to three Gili. The method used in this study is a qualitative research method with observation techniques, interview techniques and documentation techniques. Data in this study were obtained from primary data, namely data obtained directly from the object of research and secondary data, namely data obtained indirectly. Data collection through these two sources to obtain data on effectiveness and service inhibiting factors. The results of this study can be concluded that the effectiveness of crossing ticket sales service from Ward to three Gilis has been said to be quite effective as seen from public service supporting indicators, namely reliability, tangibles, responsiveness and assurance.

scholarly journals Faktor-Faktor Yang Mempengaruhi Implementasi Kebijakan Penyelenggaraan Mal Pelayanan Publik

PERSPEKTIF ◽  
2021 ◽  
Vol 10 (1) ◽  
pp. 230-238
Author(s):  
Ratna Puspita Sari ◽  
Amy Yayuk Sri Rahayu
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Service Delivery ◽  
Policy Implementation ◽  
Research Methods ◽  
Public Service ◽  
Economic Conditions ◽  
Implementation Model ◽  
Data Collection Technique ◽  
Positivist Approach

This study aims to analyze the factors that influence the Implementation of Public Service Mall Implementation Policies in DKI Jakarta Province. This study uses a policy implementation model proposed by Van Meter and Van Horn (1975) which consists of several factors, namely (1) Policy Standards and Objectives; (2) Policy Sources; (3) Communication between organizations and implementation of Activities; (4) Characteristics of the Implementing Body; (5) Socio-political and economic conditions; and (6) the trend of implementers (implementors). This concept is used to analyze the factors that influence the implementation of public policies. This study uses a post-positivist approach with qualitative research methods in order to explain the factors that influence the implementation of policies on the implementation of public service malls in DKI Jakarta Province. The data collection technique used was triangulation. In general, the research results illustrate that the implementation of Public Service Hall in DKI Jakarta Province has been going well, but there are several factors such as inadequate facilities and infrastructure, characteristics of implementing agencies that have not supported the implementation and communication between organizations and the implementation of activities has not been consistent , thus having an impact on service delivery to the community.

scholarly journals PENANGANAN PELAYANAN PENGADUAN PELANGGANMENGENAI KELUHAN TIDAK DAPAT AIR (TDA) DI PDAM SURYA SEMBADA SURABAYA

2017 ◽  
Vol 3 (1) ◽  
Author(s):  
Hafidlotul Ilmi Imaroh
Keyword(s):  
Qualitative Research ◽  
Social Media ◽  
Research Methods ◽  
Customer Service ◽  
Public Service ◽  
Service Providers ◽  
Basic Requirement ◽  
Customer Complaints ◽  
Customer Complaint ◽  
Descriptive Approach

Handling of Customer Service Complaints about Unconditional Comlaints (TDA) in Surya House Sembada Surabaya. One  form  of  a  quality  public  service  is  to  give  freedom  to  the  community  in  presenting complaints and complaint. Complaints this can be approached in various ways that is either directly or through social media. But variety of ways the complaint is unsatisfactory society for related parties in response to a customer complaint not well responded. Where people are complain about the about cannot water, While the water has an important role as a basic requirement in daily necessities. Hence the researchers interested in do research by the title “Handling  Customer  Service  Complaints  about  Complaints  Can’t  Water  (TDA)  in  PDAM Surya Sembada Surabaya”. The purpose of this research is to find how handling customer service complaints about complaints cannot water (TDA). The methods used in this research is qualitative research methods with the descriptive approach. Based on the results of the study it can be concluded that the proper handling of customer complaints services basically has been carried out in accordance with standard operational procedures and in accordance with the standard of service from Kepmenpan No. 63 in 2003 but some the peoples complaint about the service providers less patient in providing services to customers And in the service it has not satisfy as the water is still muddy and unfit to be consumed. Keywords: Service, Customer Complaints, Complaints

scholarly journals EFEKTIFITASPELAYANANPUBLIK DIKECAMATAN SAMARINDA KOTA DI SAMARINDA

2019 ◽  
Vol 4 (2) ◽  
Author(s):  
Ahmad Jubaidi
Keyword(s):  
Data Collection ◽  
Service Delivery ◽  
Public Service ◽  
Research Method ◽  
Public Awareness ◽  
Field Research ◽  
Civil Registration ◽  
A Value ◽  
Factors Influencing ◽  
The Cost

The purpose of this study is to determine the effectiveness of KK, KTP, and AK services in Samarinda Kota sub district and its factors influencing the effectiveness of KK, KTP, AKservices.The research used field research method which gives an overview on the effectiveness of KK, KTP, and AK services in Samarinda Kota sub district. Data collection techniques use observation techniques, interviews, and media questionnaires by selecting informants who play a role and are involved technically and functionally in service delivery to the community. The data obtained are then analyzed qualitatively and supported by quantitative data.The results showed that service implementation in Samarinda Kota sub-district, especially in the field of population administration and civil registration is done in accordance with existing mechanism and regulation which have been determined by seeing some service indicator such as simplicity is in very safe category with 6.67% and certainty of service procedure and tariff cost are in accordance with the value of 88.33% and 70% respectively, the security and convenience of facilities and infrastructure are in safe and comfortable category with 65% and 73.33% respectively, openness about the ease of obtaining information and provisions services in the categories easy and explained if requested with the value of 71.67% and 63.33% respectively, economical about the cost of KK rates, ID cards, AK category Rp 10,000 - Rp 15,000, equitable fairness with a value of 60%, the timeliness is in category 1 - 2 days, and the efficiency is an exact category with a value of 80%.  And the factors that affect the service is the resources apparatus, facilities and infrastructure, and public awareness. Keywords: Effectiveness, Public Service

scholarly journals PENERAPAN PRINSIP SYARIAH DALAM PEYELENGGARAAN LAYANAN PINJAM-MEMINJAM BERBASIS FINTECH

2020 ◽  
Vol 6 (7) ◽  
pp. 1521
Author(s):  
Basrowi Basrowi ◽  
Julianas Julianas
Keyword(s):  
Qualitative Research ◽  
Information Technology ◽  
Islamic Law ◽  
Service Providers ◽  
Secondary Data ◽  
Accounts Payable ◽  
Financial Transactions ◽  
Financial Technology ◽  
Descriptive Qualitative

This study aims to describe the application of sharia principles in the implementation of fintech-based lending services. The method used in this study is descriptive qualitative research and literature. The data used is secondary data from various relevant and up to date literature. Based on the results of the analysis it can be concluded that accounts payable is an agreement between two parties giving money or goods to a second party to be utilized. In terms of engagement in accordance with Islamic law or according to sharia, contracts through information technology media still have to fulfill harmony and terms of contract. The contract scheme implemented by service providers includes the Wakalah bil Ujrah contract and the Musyarakah contract. In the field of muamalah known as the principle of Islamic law, namely the principle of skill or change. The terms of Ijab Qobul must describe the agreement of the parties to enter into the online debt agreement. To achieve this, it is necessary to apply the principles of Islamic engagement, sharia, into financial transactions and other businesses that are consistently related.Keywords: financial technology, sharia, principle

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