scholarly journals DISCRIMINATION OF PUBLIC SERVICE IN POPULATION AND CIVIL REGISTRATION AGENCY NORTH LAMPUNG REGENCY

NATAPRAJA ◽  
2018 ◽  
Vol 6 (1) ◽  
pp. 11
Author(s):  
Rahadian Aksa
Keyword(s):  
Qualitative Research ◽  
Service Delivery ◽  
Public Service ◽  
Service Providers ◽  
Community Leaders ◽  
Civil Registration ◽  
Services Delivery ◽  
The Rich ◽  
Time Required ◽  
Race And Religion

The objective of this research is to determine the forms and causes of discrimination in the services delivery provision of North Lampung population and civil registration agency. The research was a descriptive qualitative. Research results showed the prevalence of discriminatory practices in the delivery of services in the Population and Civil Registration agency in North Lampung Regency. Dissemination took forms of time required, and cost incurred to obtain services, attitude of service providers, and procedures that differed between those that applied to ordinary citizens (long and tedious) and for others (short and quick) that included the rich, officials, community leaders and relatives or acquaintances of population and civil registration agency. However, there was no evidence of discrimination in service delivery that was based on race and religion. Culture, as manifested in paternalistic form and bureaucratic hierarchy was the main cause of discrimination in the services delivery in population and civil registration agency. Thus, paternalism and bureaucracy culture underlie favoritism accorded to officials and rulers, individuals in key positions of government and society, and relatives and acquaintances of employees in the agency as opposed to other members of society.

scholarly journals INOVASI DUKCAPIL DIGI MOBIL DALAM MENINGKATKAN PELAYANAN PUBLIK PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA PARIAMAN

2020 ◽  
Vol 4 (2) ◽  
pp. 241
Author(s):  
Dahlila Dahlila ◽  
Aldri Frinaldi
Keyword(s):  
Qualitative Research ◽  
Information Technology ◽  
Data Collection ◽  
Research Methods ◽  
Public Service ◽  
Success Factors ◽  
Service Providers ◽  
Document Management ◽  
Civil Registration ◽  
Inhibiting Factors

Progress in information technology today also modernize various public services including population registration services. Nowadays people always wanted services that were easier and did not need to queue at service counters. To minimize problems related to services, public service providers make innovations in service. The Department of Population and Civil Registration of Pariaman City as the organizer of population document management services has made an internet-based innovation called Dukcapil Digi Mobile which means being served geniusly. By using qualitative research methods and data collection techniques carried out by interviews, observation, and documentation study, the results of this study showed that the Dukcapil Digi Mobile innovation criteria were successful in terms of the success factors in implementing the innovation. Its implementation was influenced by supporting and inhibiting factors.

scholarly journals EFEKTIFITASPELAYANANPUBLIK DIKECAMATAN SAMARINDA KOTA DI SAMARINDA

2019 ◽  
Vol 4 (2) ◽  
Author(s):  
Ahmad Jubaidi
Keyword(s):  
Data Collection ◽  
Service Delivery ◽  
Public Service ◽  
Research Method ◽  
Public Awareness ◽  
Field Research ◽  
Civil Registration ◽  
A Value ◽  
Factors Influencing ◽  
The Cost

The purpose of this study is to determine the effectiveness of KK, KTP, and AK services in Samarinda Kota sub district and its factors influencing the effectiveness of KK, KTP, AKservices.The research used field research method which gives an overview on the effectiveness of KK, KTP, and AK services in Samarinda Kota sub district. Data collection techniques use observation techniques, interviews, and media questionnaires by selecting informants who play a role and are involved technically and functionally in service delivery to the community. The data obtained are then analyzed qualitatively and supported by quantitative data.The results showed that service implementation in Samarinda Kota sub-district, especially in the field of population administration and civil registration is done in accordance with existing mechanism and regulation which have been determined by seeing some service indicator such as simplicity is in very safe category with 6.67% and certainty of service procedure and tariff cost are in accordance with the value of 88.33% and 70% respectively, the security and convenience of facilities and infrastructure are in safe and comfortable category with 65% and 73.33% respectively, openness about the ease of obtaining information and provisions services in the categories easy and explained if requested with the value of 71.67% and 63.33% respectively, economical about the cost of KK rates, ID cards, AK category Rp 10,000 - Rp 15,000, equitable fairness with a value of 60%, the timeliness is in category 1 - 2 days, and the efficiency is an exact category with a value of 80%.  And the factors that affect the service is the resources apparatus, facilities and infrastructure, and public awareness. Keywords: Effectiveness, Public Service

scholarly journals Impact of the New Public Management Paradigm on the Operation of Federal Establishments in Borno State, Nigeria

2017 ◽  
Author(s):  
Usman D Umaru
Keyword(s):  
Quality Of Service ◽  
Service Delivery ◽  
Public Service ◽  
Public Management ◽  
New Public Management ◽  
Service Providers ◽  
Chi Square ◽  
New Public ◽  
The Impact

The study examined the impact of the New Public Management Paradigm on the operation of Federal establishments in Borno State, Nigeria. To achieve this objective, the collected data were analysed using Chi-square, Correlation and ANOVA. The study revealed that there is a significant improvement in the performance of the staff and the quality of service delivery in the Federal establishments under study. The study concluded that the outsourcing of services has improved the quality of service delivery. However, the policy was not being properly implemented because in some of the Federal establishments under study, the same services outsourced were being carried out by very few retained staff. They were not enough to do the job and the outsource firms given the contract, did not provide enough qualified staff to augment the short-fall. The study recommended that qualified service providers (outsourcing firms) in the relevant cadres be allowed to do the job or as an alternative, the Federal government can encourage the setting up of Independent Units in all its establishments to compete with the outsourcing firms in carrying out outsourcing services at a fee, in order to attain qualitaty service delivery.   Keywords: New Public Management, Public service, Outsourcing and Service delivery.

scholarly journals What factors contribute to the effectiveness of public service delivery networks? : the case of community networks of specialized care in Ontario

2021 ◽  
Author(s):  
Christine Jaskulski
Keyword(s):  
Service Delivery ◽  
Empirical Evidence ◽  
Social Services ◽  
Public Service ◽  
Service Providers ◽  
Network Governance ◽  
Community Networks ◽  
Public Service Delivery ◽  
Specialized Care ◽  
Delivery Networks

The public administration literature in support of network governance has grown in the past two decades. Some empirical evidence suggests that if a range of public services are integrated through a network of service providers, a more coordinated seamless service system will be created, reducing fragmentation, gaps, and replication of services, and increasing capacity to plan for and address complex problems with improved client outcomes. There is limited empirical evidence about the factors that contribute to the effectiveness of public service delivery networks. The Ontario Ministry of Community and Social Services moved to a network model of service delivery in 2005 to address the needs of citizens with developmental disabilities and mental health/behaviour problems. Using secondary sources and key informant interviews, this research analyzes the factors that contribute to the effectiveness of social service delivery networks by examining Community Networks of Specialized Care in Ontario four years after implementation.

scholarly journals Pemenuhan Sarana dan Prasarana bagi Masyarakat Berkebutuhan Khusus untuk Meningkatkan Kualitas Pelayanan Publik di Daerah

2021 ◽  
Vol 6 (1) ◽  
pp. 28-38
Author(s):  
Ricky Noor Permadi ◽  
Wildan Lutfie Arieyasmieta ◽  
Rustan Amarullah
Keyword(s):  
Special Needs ◽  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Political Will ◽  
Persons With Disabilities ◽  
Civil Registration ◽  
Road Map ◽  
The Government ◽  
Regional Leaders

This study aims to analyze to what extent the provision of the rights of special needs groups has been implemented and provide recommendations related to the additional infrastructure outside the regulation of the Ministry of State Apparatus Utilization and Bureaucratic Reform (PANRB) Number 17 of 2017. This study is vital since the government institutions still lack attention to fulfilling the rights of persons with disabilities. In accordance with the mandate of Law Number. 25 of 2009 concerning Public Services, public service providers are obliged to provide special facilities and infrastructure for special needs groups without any additional charge. The research method used in this research is descriptive qualitative by analyzing the existing literature (library research). Then data collection through field observations (observations), interviews, and other library sources. This study tries to look at the completeness of special facilities and infrastructure for people with special needs that are provided by recommending twenty-two standards for infrastructure intended for “people with special needs”. Some public service providers relatively have almost met the standards. However, there are also public service providers which still need to be encouraged to meet these standards. It is necessary to have the political will of regional leaders to prioritize the provision of facilities and infrastructure to support public services for people with special needs. Amid limited regional resources, prioritizing the stages of fulfilment (road map) of these special facilities needs to be prepared, and partnerships also collaborations with other strategic partners can be developed to help meet these special service standards. There are limitations in this research: only three public service providers are the locus of the study, including hospitals, the Department of Population and Civil Registration, and the Department of Investment and the One-Stop Service, so that it does not represent the condition of public services in a city.   Abstrak Tujuan penelitian ini adalah untuk menganalisis sejauh mana pemenuhan hak-hak kelompok berkebutuhan khusus telah diimplementasikan dan memberikan rekomendasi terkait dengan sarana-prasarana tambahan di luar peraturan Kementerian PANRB Nomor 17 Tahun 2017. Penelitian ini penting untuk dilakukan karena masih kurangnya perhatian lembaga pemerintah dalam hal pemenuhan hak-hak penyandang disabilitas. Sesuai pasal 29 UU No. 25 Tahun 2009 bahwa penyelenggara pelayanan publik berkewajiban menyediakan sarana dan prasarana khusus bagi masyarakat berkebutuhan khusus tanpa pembebanan biaya tambahan. Metode penelitian yang digunakan dalam penelitian ini adalah kualitatif deskriptif. Pengumpulan data dilakukan melalui pengamatan lapangan, wawancara, dan sumber pustaka. Hasil penelitian menggambarkan kondisi sarana dan prasarana khusus bagi masyarakat berkebutuhan khusus yang disediakan dengan merekomendasikan dua puluh dua standar sarana prasarana bagi masyarakat berkebutuhan khusus. Beberapa penyedia pelayanan publik relatif sudah memenuhi sarana prasarana tersebut. Namun, juga terdapat penyedia layanan publik yang perlu didorong untuk memenuhi standar pelayanan khusus tersebut. Untuk memenuhi standar pelayanan bagi kelompok rentan, diperlukan political will pemimpin daerah untuk turut memprioritaskan penyediaan sarana dan prasarana penunjang pelayanan publik bagi masyarakat berkebutuhan khusus. Di tengah keterbatasan sumberdaya daerah, maka pengutamaan tahapan pemenuhan (road map) fasilitas khusus tersebut perlu disiapkan, serta pola-pola kemitraan dan kolaborasi dengan mitra strategis lainnya dapat dikembangkan untuk membantu memenuhi standar pelayanan khusus tersebut. Keterbatasan penelitian ini yaitu hanya mencakup tiga penyelenggara pelayanan publik, yang meliputi RSUD, Dinas Kependudukan dan Pencatatan Sipil dan Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu sehingga tidak menggambarkan kondisi pelayanan publik suatu daerah. Kata Kunci: pelayanan publik, aksesibilitas, berkebutuhan khusus, fasilitas, infrastruktur

scholarly journals Community-based rehabilitation workers’ perspectives of wheelchair provision in Uganda: A qualitative study

2019 ◽  
Vol 8 ◽  
Author(s):  
Nikola Seymour ◽  
Martha Geiger ◽  
Elsje Scheffler
Keyword(s):  
Qualitative Study ◽  
Service Delivery ◽  
Service Providers ◽  
Community Based ◽  
Wheelchair Users ◽  
Transfer Of Skills ◽  
Services Delivery ◽  
Barriers To Access ◽  
Community Based Rehabilitation ◽  
Field Notes

Background: The challenges of wheelchair provision and use in less resourced settings are the focus of global efforts to enhance wheelchair service delivery. The shortage of professional wheelchair service providers in these settings necessitates the collaboration of multiple stakeholders, including community-based rehabilitation (CBR) workers, whose role needs to be further understood.Objectives: The aim of this study was to determine what CBR workers in three areas of Uganda perceived as (1) the challenges with wheelchair provision and use, (2) the factors contributing to these challenges, (3) the role they themselves can potentially play and (4) what facilitators they need to achieve this.Method: This qualitative study in the transformative paradigm comprised focus group discussions to gather perceptions from 21 CBR workers in three areas of Uganda, each with an operational wheelchair service, participant observations and field notes. Thematic analysis of data was implemented.Results: Community-based rehabilitation workers’ perceptions of challenges were similar while perceived causes of challenges differed as influenced by location, historical and current wheelchair availability and the CBR workers’ roles. Their main responsibilities included assistance in overcoming barriers to access the service, transfer of skills and knowledge related to wheelchairs, follow-up of users for wheelchair-related problem-solving, and user and community empowerment.Conclusion: Community-based rehabilitation workers can contribute in various ways to wheelchair service delivery and inclusion of wheelchair users; however, their capabilities are not consistently applied. Considering the diversity of contextual challenges, CBR workers’ range of responsive approaches, knowledge of networks and ability to work in the community make their input valuable. However, to optimise their contribution, specific planning for their training and financial needs and effective engagement in the wheelchair services delivery system are essential.

Optimization of Financial Control Tools: Information Systems

2016 ◽  
Vol 4 (2) ◽  
pp. 0-0
Author(s):  
Сергей Боженок ◽  
Syergyey Bozhyenok
Keyword(s):  
Information Systems ◽  
Service Delivery ◽  
Public Service ◽  
Financial Control ◽  
Large Array ◽  
Government Programs ◽  
State Information ◽  
Time Required ◽  
Budget Execution ◽  
Individual Information

The article is devoted to the legal bases of formation and use of information systems for financial control. The urgency and the need to implement the automation of administrative processes, enabling significantly improves rapid response to changes in a large array of control objects is pointed out. As the advantages of this method of financial control facilitation of collection and compilation of information, reducing the time required for the analysis of information, increasing the efficiency of control over elimination of violations of financial discipline, transparency of information on the performance of financial control are indicated. The basic requirements, procedures and operational features of the state information systems are concidered. Particular attention is paid to the analysis of individual information systems used by the bodies of state financial control in view of the tax administration, and monitoring and analyzing the results of the implementation of government programs and public service delivery, budget execution, procurement of goods, works and services for state (municipal) needs, etc.

Citizen Participation and Political Accountability for Public Service Delivery in India

2018 ◽  
Vol 13 (1) ◽  
pp. 54-81 ◽  
Author(s):  
Harry Blair
Keyword(s):  
Service Delivery ◽  
Citizen Participation ◽  
Public Service ◽  
Service Providers ◽  
Well Being ◽  
Central Component ◽  
Poor People ◽  
Political Leaders ◽  
Public Service Delivery ◽  
State Accountability

A state’s accountability to its citizens for public service delivery constitutes a central component of the democratic polity. But how to assure this accountability? The answer lies in the linkage between citizens and some combination of elected political leaders and those they direct to provide the services. In India over recent decades, a host of mechanisms has emerged to provide that linkage, some of them quite potent. Building on the World Bank’s 2003 principal–agent model of long and short routes to state accountability, this article argues for a distinct third civil society route. It then explores the paths these three routes can take and their potential effectiveness in providing citizens a number of institutional mechanisms to hold political leaders and public service providers accountable, improve service delivery, empower poor people and ultimately enhance well-being.

scholarly journals Public Service Mall Innovation in Banda Aceh City

2021 ◽  
Vol 5 (1) ◽  
pp. 170-184
Author(s):  
Muazzinah ◽  
Nurvadila Malia ◽  
Mahmuddin
Keyword(s):  
Qualitative Research ◽  
Public Service ◽  
Service Innovation ◽  
The Public ◽  
Civil Registration ◽  
One Stop ◽  
Descriptive Approach ◽  
The One ◽  
Registration Service ◽  
Banda Aceh

This research is to find out what innovations exist in the Public Service Mall of Banda Aceh City, Aceh, Indonesia. This type of research uses qualitative research with a descriptive approach, namely by describing the results of research and analyzing so that the results obtained from informants are employees of the Banda Aceh City Public Service Mall, employees of the One-Stop Investment and Integrated Service Office and employees of the Population and Civil Registration Service at the Public Service Mall and the community as supporting informants who provide services at the Banda Aceh City Public Service Mall. The results of this study indicate that the innovation of the Banda Aceh City Public Service Mall can be said to be in accordance with the innovation guidelines criteria set by PERMENPAN-RB No. 30 of 2014 which consists of Quality, Transparency, Accountability, Easy, Fast, Proper, Fair and Participatory. So that the results obtained that the Public Service Innovation of Banda Aceh City has novelty or innovation in service.

scholarly journals The Future of Digital Services Delivery

2015 ◽  
Vol 3 (3) ◽  
pp. 31-46 ◽  
Author(s):  
Kevin Barrell ◽  
Warren Lemmens
Keyword(s):  
Service Delivery ◽  
Network Architecture ◽  
Service Providers ◽  
Full Range ◽  
Access Network ◽  
Global Marketplace ◽  
Services Delivery ◽  
Digital Services ◽  
Technology Process ◽  
Effective Service

Australia has set a strong ambition to capture opportunities presented by the emerging digital economy. While much discussion has focussed on the significant investment being made in broadband infrastructure, it is important to recognise that a range of other factors will also impact Australia’s ability to realise this vision of a dynamic digital market. Not least will be the requirement for the highest levels of satisfaction across a complex service delivery environment encompassing retail and business consumers, today’s retail and wholesale service providers, early phase digital content providers as well as the full range of future digital application services providers.This challenge transcends access network architecture and technology considerations, while highlighting the complex array of technology, process and systems components required to deliver digital services in the global marketplace. Successfully addressing this challenge is fundamental to ensuring Australia develops an effective service delivery ecosystem to underpin its digital future.This paper makes the case for industry to turn its attention to the operational market structure and processes that will support this future environment, together with the key multi-party relationships and interdependencies that will underpin the required high levels of user experience and Australia’s ultimate success.

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