scholarly journals INOVASI PELAYANAN PUBLIK MELALUI APLIKASI “E-DUKCAPIL” PEMBUATAN KARTU KELUARGA PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN KARAWANG

2021 ◽  
Vol 4 (1) ◽  
pp. 107
Author(s):  
Neni Suwarni
Keyword(s):  
Qualitative Research ◽  
Information Technology ◽  
Data Collection ◽  
Human Resources ◽  
Public Service ◽  
Public Understanding ◽  
Relative Advantage ◽  
Observation Data ◽  
Civil Registration ◽  
Depth Interviews

This study aims to analyze public service innovations through the application "E-dukcapil" in making family cards at the Department of Population and Civil Registration, Karawang Regency. The research conducted is qualitative research, in this research is descriptive in nature, namely to describe the reality of the events under study. The focus of this research is using the innovation attribute theory by Rogers, namely: (1) relative advantage, (2) suitability, (3) complexity, (4) possibility of experimentation, (5) ease of observation. Through observation data collection techniques, in-depth interviews and documentation. With the number of informants as many as 3 people. The results showed that the innovation of family card services through the "E-dukcapil" application was not entirely ideal. This is because the application has only been implemented for 3 months, and problems such as server disruptions are still common. Lack of public understanding of the use of information technology and the lack of human resources of the implementing apparatus, namely the number of Civil Servants (PNS) in the Department of Population and Civil Registration of Karawang Regency, which is only equivalent to 40 people.

scholarly journals INOVASI DUKCAPIL DIGI MOBIL DALAM MENINGKATKAN PELAYANAN PUBLIK PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA PARIAMAN

2020 ◽  
Vol 4 (2) ◽  
pp. 241
Author(s):  
Dahlila Dahlila ◽  
Aldri Frinaldi
Keyword(s):  
Qualitative Research ◽  
Information Technology ◽  
Data Collection ◽  
Research Methods ◽  
Public Service ◽  
Success Factors ◽  
Service Providers ◽  
Document Management ◽  
Civil Registration ◽  
Inhibiting Factors

Progress in information technology today also modernize various public services including population registration services. Nowadays people always wanted services that were easier and did not need to queue at service counters. To minimize problems related to services, public service providers make innovations in service. The Department of Population and Civil Registration of Pariaman City as the organizer of population document management services has made an internet-based innovation called Dukcapil Digi Mobile which means being served geniusly. By using qualitative research methods and data collection techniques carried out by interviews, observation, and documentation study, the results of this study showed that the Dukcapil Digi Mobile innovation criteria were successful in terms of the success factors in implementing the innovation. Its implementation was influenced by supporting and inhibiting factors.

scholarly journals Inovasi Pelayanan Publik Bidang Kesehatan Berbasis Home Care Di Kota Makassar

2018 ◽  
Vol 3 (3) ◽  
pp. 294
Author(s):  
Arjuna Putra ◽  
Jaelan Usman ◽  
Abdi Abdi
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Human Resources ◽  
Home Care ◽  
Public Service ◽  
Public Services ◽  
Care Innovation

This research aims to find out the implementation of Home Care innovation, it some factors that influence home care, and public services are received by society. The type of this research is Qualitative Research byusing 6 informants. The data collection techniques are observation, interview, and documentation. Result of this research presents in implementation of home care has been well with many superiorities. While, there are difficulties although home care innovation has been implemented and it can bee seen by the society in practice. The implementation of home care innovation in Makassar are influenced by the presence of Human Resources, Infrastructures, and frequency of socialization by managing of Home Care. Keywords: Innovation, Public Service, Home Care ABSTRAK Penelitian ini bertujuan untuk mengetahui pelaksanaan inovasi home care, faktor-faktor yang mempengaruhi pelaksanaan home care serta pelayanan publik yang diterima oleh masyarakat. Tipe penelitan yang digunakan adalah penelitian kualitatif dengan informan sebanyak 6 orang.Teknik pengumpulan data yang digunakan adalah observasi, wawancara dan dokumentasi. Hasil penelitian ini menunjukkan bahwa secara pelaksaanan home care telah terlaksana dengan baik dengan berbagai keunggulan yang bervariasi. Adapun tingkat kesulitannya walaupun inovasi home care terlaksana dan dapat dilihat secara nyata oleh masyarakat dalam praktik inovasi tersebut. Pelaksanaan inovasi home care di Kota Makassar dipengaruhi oleh adanya sumber daya manusia, sarana dan prasarana yang memadai, dan sosialisasi yang sudah sering dilakukan oleh pelaksana home care.Kata kunci: Inovasi, Pelayanan Publik, Home Care

Crisis Communication During the Covid-19 Pandemic

2021 ◽  
Vol 1 (4) ◽  
pp. 98-103
Author(s):  
Muhammad Edy Susilo ◽  
Prayudi Prayudi
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Crisis Management ◽  
Crisis Communication ◽  
Research Method ◽  
Observation Data ◽  
Communication Model ◽  
The World ◽  
Occupancy Rates ◽  
Depth Interviews

The COVID-19 pandemic has created a global crisis, including in the hotel business. Occupancy rates have fallen drastically as governments around the world put restrictions on mobility. This study focuses more on crisis communication conducted by hotels and does not examine crisis management in general. The purpose of this research is to find out the steps taken by the hotel in crisis communication. This study uses a qualitative research method, where data is collected through in-depth interviews and observation. Data collection took place from February 2021 to July 2021, where the crisis still occurred. The object of research is three five-star hotels in Yogyakarta. The results showed that there were two models of crisis communication, namely isolates and egalitarian. Isolate is when communication results in proletarian solidarity due to poor communication. The hotel with an egalitarian crisis communication model is a hotel with good crisis communication, able to show empathy, and can build employee solidarity in dealing with crises.

scholarly journals Methods of Strengthening Children's Characters Through Local Wisdom Mappatulung Bugis as National Identity

2020 ◽  
Vol 1 (2) ◽  
pp. 9-21
Author(s):  
Novita Majid
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Human Resources ◽  
Character Education ◽  
Cultural Values ◽  
Human Values ◽  
Educational Institutions ◽  
Observation Data ◽  
And Behavior ◽  
Attitudes And Behavior

Education serves as a means to develop intelligence, abilities, and skills to shape students'personalities. Education must be linked to reality, close to students , and relevant to society in orderto have human values. The importance of strengthening cha racter education is needed along with theweakening of the nation's character. Therefore, educational institutions in Indonesia can implementeducation based on local wisdom. Education-based on local wisdom is education that is based moreon cultural values. Besides, character education based on local cultural wisdom also has the aim ofchanging the attitudes and behavior of existing human resources in order to increase workproductivity to face various challenges in the future. This study aims to obtain a picture of theinternalization of the value of local wisdom mappatulung as a reinforcement of character, and effortsin its preservation. This type of research is qualitative research, which is a series of studies relatingto observation, data collection, and concluding. With learning based on local wisdom, it is expectedto be closer to the lives of students and the community as well as to recognize the noble values ofthe nation's culture as reinforcing their character.

ANALISIS PELAKSANAAN REKAM MEDIS DI RUMAH SAKIT IBU DAN ANAK (RSIA ) WIDIYANTI

2018 ◽  
Vol 11 (1) ◽  
Author(s):  
Fera Siska
Keyword(s):  
Qualitative Research ◽  
Data Analysis ◽  
Data Collection ◽  
Human Resources ◽  
Medical Record ◽  
Medical Records ◽  
Depth Information ◽  
Operational Procedure ◽  
Patient Registration ◽  
Qualitative Research Design

ABSTRACTBackground : Medical record is one of the most important pillars that can not be considered trivial in a hospital, with the development of medical scienceCommon Purpose : To find in-depth information about the implementation of medical records at the hospital Widiyanti PalembangResearch Method : Qualitative research design with data collection techniques are conducted in triangulation, The data analysis is inductive, and the results of the study are emphasized more at the meaning than the generalization. The Research Results : the Implementation of medical records have been running but there is no medical record organization, the implementation of medical record activities done by rolling. Human Resources (HR) medical records should be placed specifically in the medical record along with clear tasks. Method of organizing medical record has been run although the result is not optimal, because Standard Operational Procedure (SOP) that made not socialized. Facilities and infrastructure that support the implementation of the medical record is good, marked by the existence of a special records archive medical records. Facilities and infrastructure such as chairs, desks, computers, patient registration books and outpatient registration and inpatient services are available, do not have budget funds for medical record implementation, especially by sending medical recruiter for trainingConclusion : Implementation of medical records have been running but not optimal.

scholarly journals ANALYSIS OF PUBLIC SERVICE RECORDS MANAGEMENT AT IMMIGRATION OFFICCE CLASS I TPI YOGYAKARTA

2020 ◽  
Vol 2 (2) ◽  
pp. 114-124
Author(s):  
Zaky Umar Rachman
Keyword(s):  
Information Technology ◽  
Human Resources ◽  
Public Service ◽  
Government Agency ◽  
Class I ◽  
Records Management ◽  
Work Area ◽  
Qualitative Descriptive

Public service always gets special attention from the Immigration Office Class I TPI Yogyakarta as a government agency that has the task of providing immigration services to the community, the breadth of the work area that has led to the high number of services carried out which is then accompanied by the high number of public service archives created, one of the steps taken to deal with this is the use of information technology in the process of managing archives. In this study, we used qualitative-descriptive methods used to explain how the process of managing public service archives is owned and to get an idea of how information technology is implemented at the Immigration Office of Class I TPI Yogyakarta.  The results found from this study are still found constraints on the process of managing public service archives which then cause the process of managing public service archives can’t be carried out properly, then related to the application of information technology devices in the Immigration Office Class I TPI Yogyakarta has been carried out in accordance with the prevailing rules but in its implementation, there are still obstacles especially related to human resources. Therefore, The Immigration Office class I TPI Yogyakarta needs to continue to improve to maximize the process of managing public service archives and maximize the use of information technology that has been implemented.

scholarly journals EFEKTIFITASPELAYANANPUBLIK DIKECAMATAN SAMARINDA KOTA DI SAMARINDA

2019 ◽  
Vol 4 (2) ◽  
Author(s):  
Ahmad Jubaidi
Keyword(s):  
Data Collection ◽  
Service Delivery ◽  
Public Service ◽  
Research Method ◽  
Public Awareness ◽  
Field Research ◽  
Civil Registration ◽  
A Value ◽  
Factors Influencing ◽  
The Cost

The purpose of this study is to determine the effectiveness of KK, KTP, and AK services in Samarinda Kota sub district and its factors influencing the effectiveness of KK, KTP, AKservices.The research used field research method which gives an overview on the effectiveness of KK, KTP, and AK services in Samarinda Kota sub district. Data collection techniques use observation techniques, interviews, and media questionnaires by selecting informants who play a role and are involved technically and functionally in service delivery to the community. The data obtained are then analyzed qualitatively and supported by quantitative data.The results showed that service implementation in Samarinda Kota sub-district, especially in the field of population administration and civil registration is done in accordance with existing mechanism and regulation which have been determined by seeing some service indicator such as simplicity is in very safe category with 6.67% and certainty of service procedure and tariff cost are in accordance with the value of 88.33% and 70% respectively, the security and convenience of facilities and infrastructure are in safe and comfortable category with 65% and 73.33% respectively, openness about the ease of obtaining information and provisions services in the categories easy and explained if requested with the value of 71.67% and 63.33% respectively, economical about the cost of KK rates, ID cards, AK category Rp 10,000 - Rp 15,000, equitable fairness with a value of 60%, the timeliness is in category 1 - 2 days, and the efficiency is an exact category with a value of 80%.  And the factors that affect the service is the resources apparatus, facilities and infrastructure, and public awareness. Keywords: Effectiveness, Public Service

scholarly journals The (non)-utilisation of information provided by the senior information officers to the researchers in the Gauteng provincial legislature

2015 ◽  
Vol 4 (3) ◽  
pp. 7-15
Author(s):  
A.C. Netshivhuyu ◽  
Stephens Mpedi Madue
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Public Participation ◽  
Reliable Information ◽  
Research Approach ◽  
Policy Direction ◽  
Depth Interviews ◽  
Law Making ◽  
Cooperative Governance

Members of legislatures are relying on the researchers to guide and advise them on the alternatives to deliver on their constitutional mandates of law making, oversight, public participation and cooperative governance. The researchers are also dependent on the Senior Information Officers for the provision of current comprehensive, unbiased and reliable information in order to develop research and advisory documents to be used by legislators when carrying out their mandates. However, legislators often decry the standard of research and advisory documents, citing the shortcomings which include among others: inadequateness, inaccuracy and lack of credibility of the information upon which they are to base their decisions or policy direction. This study was set out to investigate the extent to which researchers in the legislatures utilise the information provided by the Senior Information Officers (SIOs) and/or the reasons for non-utilisation thereof in cases where information is not utilised. The study used a qualitative research approach to establish meaning from the views of the participants. In-depth interviews were used as a key method of data collection. The findings of this study suggest that the Gauteng Provincial Legislature’s researchers do not make full use of the Information provided to them by the SIOs. Furthermore, researchers appeared not to value the role played by the SIOs in keeping the legislators informed but rather as duplicating the researchers’ role.

scholarly journals PELAKSANAAN PRINSIP-PRINSIP GOOD GOVENANCE DALAM MENINGKATKAN KUALITAS PELAYANAN DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN BEKASI

2019 ◽  
Vol 3 (1) ◽  
pp. 92-112
Author(s):  
Andreas Noviyanto ◽  
Titin Rohayatin ◽  
Lukman Munawar Fauzi
Keyword(s):  
Data Collection ◽  
Public Services ◽  
Good Governance ◽  
Qualitative Approach ◽  
Observation Data ◽  
The Public ◽  
Civil Registration ◽  
Service Completion ◽  
Descriptive Method ◽  
Registration Service

The implementation of public services at the Department of Population and Civil Registration of Bekasi Regency has not been optimal. If public services in the Department of Population and Civil Registration are seen from the implementation of the principles of Good Governance, such as aspects of accountability, transparency, and participation, they are still not optimal. This study uses a descriptive method with a qualitative approach. Observation data collection techniques and interviews with several informants related to research. The results of the study, which led to the implementation of the principles of Good Governance in population administration services at the Population and Civil Registration Service, have not run optimally, judging from the accountability of the mismatch between implementation and operational standards (SOP), as well as unclear service completion, not timely in providing services to the community. When viewed from the transparency aspect of the lack of availability regarding population administration services, the Department of Population and Civil Registration has not maximally used the official website in providing information to the public. And from the last aspect, namely participation, the community has not been fully involved in providing criticism and suggestions and the community is not involved in evaluating services. Keywords: Good Governance Principles, Accountability, Transparency, Participation, Population Administration Services

THE SPIRITUAL INTELLIGENCE IN INTERPRETING THE RELIGIOUS DAYS COMMEMORATION BY CROSS-RELIGIOUS OF MALAY SOCIETY IN THE EDUCATIONAL INSTITUTION

2020 ◽  
Vol 19 (2) ◽  
pp. 304
Author(s):  
Muslimah Muslimah
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Learning Process ◽  
Educational Institution ◽  
Field Research ◽  
Spiritual Intelligence ◽  
Educational Institutions ◽  
Research Approach ◽  
Religious Activities ◽  
Depth Interviews

This study aims to describe the form of the religious day celebrations of Malay society across religions and the meaning of commemorating them in educational institutions. This field research uses a qualitative research approach with data collection through in-depth interviews, participant level observation and documentation. The results of the study describe that the form of religious day commemoration activities in SMPN 2 Arut Selatan are grouped into two, namely: commemoration of religious days which are commemorated based on certain moments, for instance are maulid of the Prophet Muhammad, Isra Mi'raj, and celebrations to welcome the Islamic New Year (Islam), Christmas and Easter (Christian Protestant and Catholic); and routine religious activities, for example is prayer with each of the followers of interfaith religions. Furthermore, the meanings of the religious days celebration are grouped into three views, trere are; as the obligation/ necessity of the learning process, empirical religion and individual's religion; as a culture / habit that becomes a system at school; as a requirement for the implementation of religious practices; and as a culture related to the commemoration of religious days.

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