A Study on Speech Act of Apologies used by the Indian ESL Learners in Multicultural classes
Abstract The present study investigated the notion of polite and impolite apologies used by the Indian ESL learners. The participants were taken from two different categories, i.e., 60 Professional Course Students of B.Tech first year and 60 Post-graduate Management Course students of MBA. The respondentswere asked to respond to a discourse completion task (DCT) realizingthe0speech act of apology and the utteranceswere analyzed. First theapology strategies/patterns were analyzed based on Blum-Kulka?s CCSARPProject (1984). These patterns were regrouped by three language experts in terms of politeness on a five-point rating scale such as: (1) very impolite (2) impolite (3) partially polite (4) polite and (5) very polite. Politeness scores were studied to find significant differences (if any) existed among different groups of respondents classified based on the social variables such as age, gender and region (based on their mother tongue).