A Study of the Speech Act of Complaining

2017 ◽  
Vol 1 (1) ◽  
pp. 13
Author(s):  
Nurfarahin Ahmad ◽  
Nalini Arumugam ◽  
Kaarthiyaini Supramaniam
Keyword(s):  
English Language ◽  
Speech Act ◽  
Native Speakers ◽  
Native English Speakers ◽  
English Speakers ◽  
Case Study Approach ◽  
Study Approach ◽  
The Third ◽  
Native Speakers Of English

The present study aims to examine the speech act of complaining performed by consumers of a particular organisation by investigating the pragmatics strategies employed by the consumers in complaining. The behaviours of Malaysian non-native English speakers when making online complaints directed to an organisation is expected to have different approaches and preferences compared to complaints produced by native speakers of English. A case study approach was used in this qualitative study to investigate the preference of Malaysian non-native speakers of English language when making online complaints with respect to the components of the speech act set of complaining by analysing 50 online complaints, posted by 50 customers via www.complaintsboard.com. The results indicated that the component of complaining is found to be the most frequent in online complaints. Besides, it was also found that the complaints made by non-native speakers did not appear in isolation but accompanied by other components of speech act like criticism, justification, request for explanation, warning and threat and sarcasm. In addition, Malaysian non-native English speakers employed complaint strategy that lies under the third level of severity of complaint which means they produced the complaint by expressing it explicitly.

scholarly journals CASE STUDY ON LANGUISTIC MEANS OF EDITING FOR VOICE AND TONE IN CORPORATE MARKETING COMMUNICATION

2021 ◽  
Vol 46 (2) ◽  
pp. 15-33
Author(s):  
Александар Петар Кавгић
Keyword(s):  
Public Relations ◽  
Native Speakers ◽  
Native English Speakers ◽  
English Speakers ◽  
Marketing Communication ◽  
English Writing ◽  
Technical Writer ◽  
Native Speakers Of English ◽  
Style Guides

The research analyses a small corpus of in-house writing of a multinational SME by non-native speakers of English and the edits and revisions made by a marketing expert and a technical writer (native English speakers). The analysis focuses on identifying, classifying and analysing edits regarding the voice and tone guidelines, i.e. how pragmatics concepts (politeness and audience accommodation) are grammatically and semantically encoded. The research uses style guides to analyse the “comparable” monolingual corpus of drafts and final versions, while the annotation includes tags for pragmatically motivated changes whose purpose is establishing a friendly relationship with the target audience. The research employs norms for qualitative research in public relations and marketing communication (Daymon & Holloway, 2010). The research shows that a) non-native speakers of English tend to have a self-centred approach to workplace English writing and often fail to achieve the company voice and tone, and b) the company voice and tone require elimination of culturally specific concepts and use of relatively simple grammatical structures and lexicon.

Communication courtesy or condescension? Linguistic accommodation of native to non-native speakers of English

2017 ◽  
Vol 6 (1) ◽  
Author(s):  
Branka Drljača Margić
Keyword(s):  
English Language ◽  
Native Speakers ◽  
Language Skills ◽  
Native English Speakers ◽  
English Speakers ◽  
Cultural Backgrounds ◽  
Online Questionnaire ◽  
Linguistic Accommodation ◽  
Native Speakers Of English

AbstractThis paper draws on the perception of English as a lingua franca (ELF) as an activity, rather than a variety, whereby speakers of different lingua-cultural backgrounds respond to the needs of the immediate communicative environment. Such dynamic and context-related nature of ELF involves collaboration and accommodative behaviour of all interlocutors. As the main focus of research on ELF has been interaction predominantly among non-native speakers of English, the present study investigates how native English speakers behave in ELF interaction, that is, whether/how they accommodate their English and what their stance is towards linguistic accommodation. Responses were collected by means of an online questionnaire, yielding 377 respondents in total, who report making adjustments when communicating with non-native speakers, most frequently by enunciating clearly, using fewer idioms and speaking more slowly. The main reasons native speakers give for adjusting their language are promoting mutual intelligibility, showing courtesy and helping the interlocutor hone their English language skills. A fifth of the respondents, however, worry that accommodation might prevent the improvement of non-native speakers’ English proficiency, be perceived as being patronising, and reduce the quality of conversation.

Penerapan Activity Daily Living (ADL) Makan Terhadap Tingkat Kemandirian Pada Pasien Skizofrenia Dengan Defisit Perawatan Diri Makan

2021 ◽  
Vol 1 ◽  
pp. 1542-1552
Author(s):  
Intan Cahyani ◽  
Ramadhan Putra Satria ◽  
Puji Suhiro
Keyword(s):  
Nursing Care ◽  
Daily Living ◽  
Self Care ◽  
Descriptive Study ◽  
Narrative Form ◽  
Case Study Approach ◽  
Study Approach ◽  
The Third ◽  
Care Deficit

AbstractFeeding self-care deficit is a person's inability to perform eating activities according to the proper way of eating. Activity Daily Living (ADL) therapy is one of the therapies claimed to be able to increase the patient's independence in improving how to eat. To apply Activity Daily Living (ADL) in patients with feeding self-care deficit to increase self-feeding independence. The research was a descriptive study with a case study approach conducted in the working area of Puskesmas Dukuhwaru, Tegal Regency. It was carried out on 15-17 February 2021. Data were obtained through interviews, observation and physical examination and presented in narrative form. After performed the intervention for 3 days, the results showed an increase in self-feeding independence in both subjects. It described at the third day of the research. Patients with nursing problems of feeding self-care deficit are recommended to provide ADL to increase the patient's independence. Keywords: Activity Daily Living (ADL); Feeding Self-Care Deficit; Mental Nursing Care AbstrakDefisit Perawatan Diri Makan merupakan ketidakmampuan seseorang dalam melakukan aktivitas makan sesuai tata cara makan yang benar. Terapi Activity Daily Living (ADL) menjadi salah satu terapi yang diyakini mampu meningkatkan kemandirian pasien dalam meningkatkan cara makan. Dapat menerapkan terapi Activity Daily Living (ADL) pada pasien defisit perawatan diri makan untuk meningkatkan kemandirian makan. Peneliti ini merupakan penelitian deskriptif dengan pendekatan studi kasus, lokasi studi kasus di Wilayah Puskesmas Dukuh waru Kabupaten Tegal dilakukan tanggal 15-17 Februari 2021, data diperoleh melalui wawancara, observasi dan pemeriksaan fisik. data disajikan dalam bentuk naratif. Setelah dilakukan intervensi selama 3 hari didapatkan hasil adanya peningkatkan makan pada kedua subjek penelitian yaitu dari ketergantungan makan pada awal pengkajian menjadi setelah selesai makan pada hari ketiga penelitian. Pasien dengan masalah keperawatan defisit perawatan diri makan dianjurkan untuk memberikan terapi Activity Daily Living (ADL) untuk meningkatkan kemandirian pasien dalam meningkatkan kemandirian.Kata Kunci: Activity Daily Living (ADL); Asuhan Keperawatan Jiwa; Defisit Perawatan Diri Makan

scholarly journals The use of discourse markers but and so by native English speakers and Chinese speakers of English

Pragmatics ◽  
2017 ◽  
Vol 27 (4) ◽  
pp. 479-506 ◽  
Author(s):  
Binmei Liu
Keyword(s):  
Mandarin Chinese ◽  
Native Speakers ◽  
Communicative Competence ◽  
Oral Proficiency ◽  
Discourse Markers ◽  
Native English Speakers ◽  
English Speakers ◽  
Oral Discourse ◽  
Chinese Speakers ◽  
Native Speakers Of English

Abstract Previous studies have found that but and so occur frequently in native and non-native English speakers’ speech and that they are easy to acquire by non-native English speakers. The current study compared ideational and pragmatic functions of but and so by native and non-native speakers of English. Data for the study were gathered using individual sociolinguistic interviews with five native English speakers and ten L1 Chinese speakers. The results suggest that even though the Chinese speakers of English acquired the ideational functions of but and so as well as the native English speakers, they underused the pragmatic functions of them. The findings indicate that there is still a gap between native and non-native English speakers in communicative competence in the use of but and so. The present study also suggests that speakers’ L1 (Mandarin Chinese) and overall oral proficiency in oral discourse affect their use of but and so.

How native and non-native English speakers adapt to humor in intercultural interaction

2007 ◽  
Vol 20 (1) ◽  
Author(s):  
Nancy D Bell
Keyword(s):  
Second Language ◽  
Intercultural Communication ◽  
Native Speakers ◽  
Native English Speakers ◽  
The Other ◽  
English Speakers ◽  
Intercultural Interaction ◽  
Second Language Speakers ◽  
Negative Message ◽  
Native Speakers Of English

AbstractHumor can often carry an implicit negative message and thus be potentially dangerous to use. In addition, it is culturally and linguistically complex and sophisticated. Because of these things, it poses a challenge for L2 (second language) speakers and we might expect to see attempts at humor failing and causing offense in intercultural interaction. This paper reports on a study that examined humor in interaction between native and non-native speakers of English and found that humor did not seem to be a cause of conflict because of adjustments speakers made to their speech and their situated interpretations of meaning. In general, taboo topics and potentially dangerous forms of humor were avoided and humor was carefully contextualized. Native speakers reported being careful about the vocabulary they used in creating humor and both sides appeared to approach humor in intercultural communication prepared to accommodate the other and with an attitude of leniency.

scholarly journals Strategi Pemasaran Informasi Toko Buku (Studi Kasus di Toko Buku Jatinangor, Sumedang)

2017 ◽  
Vol 13 (2) ◽  
pp. 131
Author(s):  
Evi Nursanti Rukmana ◽  
Neneng Komariah
Keyword(s):  
Qualitative Research ◽  
Marketing Strategy ◽  
Online Media ◽  
Case Study Approach ◽  
Study Approach ◽  
The Third ◽  
Physical Evidence ◽  
The People ◽  
Or Manager

The bookstores have the same products, prospective buyers in selling books and the location of the bookstores in front of Jatinangor highway. This research analys in the marketing strategy to understanding the differences the bookstores. In this research used qualitative research methods through a case study approach to managers the bookstores. The results of this research analysed the product that had differenced in the type of book to the sold. The bookstores still uses print promotion media, print media,  and online media. They sells the book in a cheap price in the price because it is source from the publisher. The third bookstores in the marketing to products from the directof the bookstores. The managers bookstore try to establish communication with buyers and to understanding needs to buyer. The process in the purchase direct in the bookstores and undirect with online media. The structuring in the room and preservation activity service became model manage in the form of physical from the third bookstores. Based on the analysis this results, the people or manager the bookstores become the factors in the activate marketing strategy at the bookstores. This is model 1 P TOP, that factor in the people influence to product, promotion, price, place, process dan physical evidence. 

scholarly journals POLA PERSEBARAN PERMUKIMAN PENDUDUK DI KECAMATAN TALIABU BARAT LAUT KABUPATEN TALIABU

2019 ◽  
Vol 2 (1) ◽  
Author(s):  
Adriansyah Adriansyah ◽  
Rahma Musyawarah
Keyword(s):  
Settlement Patterns ◽  
Agricultural Land ◽  
Nearest Neighbor ◽  
Distribution Patterns ◽  
Case Study Approach ◽  
The Road ◽  
Study Approach ◽  
The Third ◽  
Settlement Distribution

The formulation of the problem in this study are: 1) What is the pattern of population settlements in Taliabu Barat Northwest District Taliabu District, 2) What are the factors that influence the population settlement patterns in Taliabu Northwest District Taliabu District. The purpose of this study is 1) To describe the population settlement patterns in Taliabu Northwest District, Taliabu Regency. 2) To find out the factors that influence the population settlement patterns in Taliabu Northwest District Taliabu District. This type of research is descriptive qualitative using a case study approach. Data collection techniques are observation, questionnaire, and documentation.Analysis of the pattern of settlement distribution was measured using the analysis of the nearest neighbor (nearest neighbor analysis), namely by calculating the size of the nearest neighbor parameter (T). Based on the results of the research on the Distribution Pattern of Population Settlements in Taliabu Northwest Subdistrict, Taliabu District, the pattern is uniform because the value of T ≥ 1.4 is the value of T = 2.54 m and patterned to follow the path or linear settlement pattern. Factors of settlement distribution patterns in Taliabu Northwest Subdistrict, Taliabu Regency are influenced by: First the community prefers to establish settlements in the coastal area of 67.3% and close to the road by 56.4%; The two of them mostly use their land as plantation land of 78.2% and agricultural land by 20%; The third source of water comes from the PDAM of 50.9% and is> 31 m at 54.5%; The four availability of natural resources mostly comes from agriculture / plantations, which is 96.4%. 

scholarly journals Supporting Non-Native English Speakers at the University

2021 ◽  
Vol 11 (1) ◽  
pp. 103-121
Author(s):  
Bethany Peters ◽  
Michael E. Anderson
Keyword(s):  
Research University ◽  
Native Speakers ◽  
Native English Speakers ◽  
English Speakers ◽  
Public Research ◽  
Public Research University ◽  
Native Speakers Of English ◽  
Faculty And Staff ◽  
The University

This study reports on a survey designed to understand the experiences of faculty and staff who work with non-native speakers of English (NNESs) at a U.S. public research university. Over 1,500 faculty and staff responded to the survey, and the findings highlight their perspectives on the benefits of having non-native English speakers on campus, as well as the challenges that they experience in teaching and advising this population of students. We conclude with a discussion about possible resources and strategies that may provide enhanced support for NNES and the faculty and staff who work with them.

scholarly journals PEMATUHAN MAKSIM KUANTITAS GRICE PADA TUTURAN GURU DALAM INTERAKSI KELAS BAHASA ARAB DI MA AL MUNAWAROH JOMBANG

2021 ◽  
Vol 4 (2) ◽  
pp. 293
Author(s):  
Lailatul Qomariyah ◽  
Ahmad Sauqi Ahya
Keyword(s):  
Speech Act ◽  
Interactive Learning ◽  
Qualitative Case Study ◽  
Classroom Interaction ◽  
Case Study Approach ◽  
Student Activity ◽  
Study Approach ◽  
Teachers And Students ◽  
Class Interaction

<p><em>The teacher's speech dominates in interactive activities with students in learning Arabic. To realize communicative and interactive learning, the teacher obeys the maxim of quantity proposed by Grice, which is to speak as briefly and clearly as possible so that the information conveyed can be understood easily. This article examines how to comply with Grice's maxim of quantity in the teacher's speech in Arabic class interaction. This research uses a qualitative case study approach in which data is collected through the documentation method and then analyzed using an interactive method. The results of this study are, the observance of the maxim of quantity in the teacher's speech is used in several categories; namely, 1) Requestives "begging", 2) Requestives "Praying"; 3) Requestives Ask; 4) Questions "ask"; 5) Questions "probing", and 6) Prohibitives "Prohibiting". Compliance with the maxim of quantity in Arabic classroom interactions between teachers and students positively impacts student activity and makes learning more conducive.</em></p><p><strong><em>Keywords: </em></strong><em>the maxim of quantity, Speech act, classroom interaction.</em></p>

scholarly journals Verbs of falling in English language: corpus data and typology

2020 ◽  
Vol XVI (1) ◽  
pp. 115-151
Author(s):  
O. Vinogradova ◽  
◽  
A. Viklova ◽  
K. Pospelova ◽  
◽  
...  
Keyword(s):  
English Language ◽  
Native Speakers ◽  
English Speakers ◽  
Written Production ◽  
Scope Of Application ◽  
Native Speakers Of English ◽  
The Subject ◽  
Corpus Data ◽  
Language Corpus

The paper presents the results of the studies carried over the group of English verbs with the meaning of falling. The research goals included classification of the lexical meanings, both direct and metaphorical, rendered by those verbs, on the basis of the analysis of the components of the situations put together in the special questionnaire. This was carried out together with native speakers of English, after which the collected set of examples was verified and expanded with searches in the big corpora of English speakers’ oral and written production available at the SketchEngine platform. Besides being a great source of extracting lexical meanings, Sketch Engine also provided the data and the statistics for the analysis of collocational behaviour of the verbs in question used with different subjects of falling. The scope of application of the umbrella verb fall and the distribution between it and its two rivals — drop and fall down — was in focus of the three corresponding sections in the paper, while the range of peripheral verbs of falling with all the comparative analysis of their lexical features formed one more section. Separately from the verbs conveying the direct meanings of falling, metaphoric shifts in the meanings of these verbs made up the content of section 6. Based on the findings presented in the previous sections, the conclusions regarding the concept of falling in English are discussed in the last part of the paper. The research confirmed that the verb fall is by far the most widely used in various contexts of falling. Whether used alone or combined with adverbial or prepositional particles, it covers the overwhelming majority of meanings of falling, both literal and metaphorical. Although drop proved to be the most frequent synonym of fall, there is a distribution of meanings between the two related to the nature of the subject and the intentionality of the action. As shown in the paper, the choice between fall and fall down appears to be determined by the trajectory of the fall and whether the typical position of the subject is vertical or not. Likewise, the distribution between fall off and fall down is conditioned by the trajectory, with the surface mentioned with the latter. Among the various peripheral verbs of falling, come and go — the most general verbs of movement — are also used in combination with down in specific cases of falling.

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