scholarly journals INOVASI KUALITAS PELAYANAN PUBLIK PEMERINTAH DAERAH

FIAT JUSTISIA ◽  
2017 ◽  
Vol 10 (3) ◽  
Author(s):  
Robi Cahyadi Kurniawan
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Innovation ◽  
Administrative Reform ◽  
Reform Policy ◽  
Creative Idea ◽  
Bureaucratic Reform ◽  
Local Levels ◽  
Made In

AbstractPublic service is a measure of the performance of the government's most visible. Communities can directly assess the government's performance based on the service they received. For the quality of public services in all ministries / institutions is a fundamental thing that must be improved. Improved public services, the Ministry of Administrative Reform and Bureaucratic Reform policy that since 2014 was a year of public service innovation. All government agencies, both at central and local levels is expected to make a creative idea or an answer to how to work / public service method. Ministry of Administrative Reform and Bureaucratic Reform collect and assess the innovations that have been made in a number of agencies across Indonesia. Hopefully the quality and innovation of public services BPS can always be increased, so that it can continue to compete fairly with other agencies. Keywords: Innovation, Public Services, Local Government AbstrakPelayanan publik merupakan suatu tolok ukur kinerja pemerintah yang paling kasat mata. Masyarakat dapat menilai langsung kinerja pemerintah berdasarkan pelayanan yang diterimanya. Untuk itu kualitas pelayanan publik di semua kementerian/lembaga adalah suatu hal yang mendasar yang harus segera ditingkatkan. Peningkatan pelayanan publik, Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi (KemenPAN RB) menerapkan kebijakan bahwa sejak tahun 2014 adalah tahun inovasi pelayanan publik. Seluruh instansi pemerintah, baik di pusat maupun daerah diharapkan dapat membuat suatu ide kreatif atau jawaban terhadap cara kerja/metode pelayanan publik. KemenPAN RB mengumpulkan dan menilai inovasi-inovasi yang telah dilakukan di sejumlah instansi di seluruh Indonesia. Semoga kualitas dan inovasi pelayanan publik BPS dapat selalu meningkat, sehingga bisa terus bersaing secara sehat dengan instansi lain. Kata Kunci: Inovasi, Pelayanan Publik, Pemerintah Daerah

Reformasi Birokrasi dan Pemenuhan Hak Warga dalam Mengakses Pelayanan Publik melalui Mal Pelayanan Publik

2019 ◽  
Vol 2 (2) ◽  
pp. 189-205
Author(s):  
Ade Harsa Suryanegara
Keyword(s):  
Public Service ◽  
Public Services ◽  
Administrative Reform ◽  
Efficient Manner ◽  
Reform Era ◽  
Administrative Services ◽  
The Public ◽  
Complicated Process ◽  
Bureaucratic Reform

Various services are organized to meet the needs and provide convenience for the community. In the reform era, through the ministry of Administrative Reform and Bureaucratic Reform, one of the efforts to improve the quality of public services is to formulate policies in the form of Public Service Mall. This paper discusses the government's efforts to improve bureaucratic reform through the implementation of Public Service Malls. The issue of licensing is a complicated process that makes it difficult for the public to access public services. Hence, people are reluctant to deal with administrative issues. With an integrated Public Service Mall one door to serve a variety of administrative services, licensing services can be provided in a prime, effective and efficient manner.

REFORMASI BIROKRASI DITINJAU DARI ASPEK PELAYANAN PUBLIK & KETERBUKAAN INFORMASI PUBLIK

2015 ◽  
Vol 1 (1) ◽  
pp. 58-71
Author(s):  
Firman .
Keyword(s):  
Public Service ◽  
Public Services ◽  
Public Information ◽  
Quality Of Services ◽  
Freedom Of Information ◽  
Quality Service ◽  
Reform Agenda ◽  
Bureaucratic Reform

Penelitian ini bertujuan untuk mereformasi birokrasi dalam aspek pelayanan publik dan kebebasan informasi. Rendahnya kualitas pelayanan dan kebebasan informasi yang telah diselenggarakan di birokrasi membuat beberapa masalah dalam mencapai kualitas pelayanan yang baik. Peraturan tentang pelayanan publik harus menjadi acuan yang dapat dimaksimalkan dengan baik oleh regulator ketika diimplementasikan. Hal ini membuat pelayanan publik menjadi rumit, panjang dan mahal, Hal ini juga yg menjadi pemicu penyalahgunaan dan korupsi di berbagai tingkat pemerintahan. Ditambah dengan cara berpikir birokrasi yang tidak membuat masyarakat sebagai aktor yang harus dilayani. Agenda reformasi birokrasi juga cenderung tidak memiliki orientasi yang jelas dalam berbagai masalah birokrasi terutama dalam kinerja birokrasi Kata Kunci :  Birokrasi, Pelayanan Publik, Keterbukaan Informasi Publik.This study purposes to bureaucratic reform in terms of aspects of public services and freedom of information. Low quality of services and freedom of information that has been held in the bureaucracy make some troubles in attaining a good quality service. The regulations concerning public services should become a reference that can be maximized well by the regulator in the execution. This made public services being complicated, long and expensive, this also triggers an abuse and corruption in various levels of government. Coupled with the manner of thinking of the bureaucracy that does not make the community as an actor that must be served. Bureaucracy reform agenda also tends to not have orientation that clearly in complete various bureaucratic problems primarily in the performance of bureaucracy Keywords :   Bureaucracy, Public Service, Transparency of Public Information.

scholarly journals SURABAYA SINGLE WINDOW SEBAGAI BENTUK INOVASI PELAYAN PERIZINAN DI KOTA URABAYA

2020 ◽  
Vol 2 (2) ◽  
pp. 68-74
Author(s):  
Isro' Lailia
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Services ◽  
Positive Impact ◽  
Service Innovation ◽  
Secondary Data ◽  
City Government ◽  
Continuous Innovation ◽  
The City

Fast and effective public services are a supporter of public administration so that continuous innovation is needed to improve the quality of public services. The city of Surabaya as one of the cities with the title of smart city has tried to always make innovations in an effort to improve the quality of public services, one of which is through the Surabaya Single Window. Surabaya Single Window is an online-based licensing service created to create effective public services. This article attempts to describe how the licensing service innovation carried out by the City Government of Suraya through the Surabaya Single Window covers five important aspects. The method used is descriptive qualitative using secondary data. It was found that the City of Surabaya succeeded in creating public service innovations through the Surabaya Single Window. The Surabaya Single Window has a positive impact on licensing services in the City of Surabaya, although in its implementation there are still certain guarantees. 

The Dynamics of Failing Service Delivery in Nigeria and Ghana

2016 ◽  
Vol 1 (1) ◽  
Author(s):  
Mary S Mangai
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Public Services ◽  
Strong Relationship ◽  
Government Performance ◽  
Public Service Delivery ◽  
Sub Saharan ◽  
Donor Agencies ◽  
Made In

This article compares the quality of service delivery in Nigeria and Ghana in the areas of healthcare, food provision and access to clean water and sanitation. Its first finding is that public service delivery in the two countries has been perceived as inadequate and deteriorating for over a decade. Therefore, this paper concludes that Nigeria and Ghana are lagging behind in the provision of basic public services for their citizens and need to re-orient their service delivery. Governments in sub-Saharan countries are working with donor agencies at the forefront of combating poverty through a number of interventions to improve the delivery of public services. Notwithstanding these good intentions, few results have been achieved so far, especially considering the massive investment made in attempts to reduce poverty in this region. The outcomes of this research suggest a strong relationship between household satisfaction and problems experienced in service delivery in these areas. They also show that satisfaction with public service delivery involves more than government performance. Political, geographical and demographic factors are also important predictors.

scholarly journals MENYONGSONG REFORMASI BIROKRASI TAHAP KEDUA MELALUI PENINGKATAN KUALITAS PELAYANAN PUBLIK

1969 ◽  
Vol 7 (1) ◽  
Author(s):  
Meili Ana
Keyword(s):  
Organizational Development ◽  
Public Service ◽  
Service Management ◽  
Public Services ◽  
Successful Implementation ◽  
Management Reform ◽  
Regional Autonomy ◽  
The Government ◽  
Bureaucratic Reform

Improved governance at this time is encouraged through the implementation of bureaucratic reforms program that has entered the second stage (2010-2014). One considerable area of change in the bureaucratic reform that needs to be improved is public services, especially in the current era of regional autonomy nowadays where the regions have opportunity to innovate, be creative, and create the best model to achieve improved quality of service to the community. One important effort suggested by the author to improve the quality of public services is to do public service management reform, to fulfill completeness of organizational development, and implementation of zero management in public service activities. If this can be implemented, it is expected that people's satisfaction is achieved, which together will show the better performance of the government, and in the aggregate will show the successful implementation of bureaucratic reforms.Keywords : Bureaucratic reform, public service, regional autonomyPerbaikan tata kelola pemerintahan yang saat ini digalakkan melalui pelaksanaan program reformasi birokrasi sudah memasuki tahapan atau gelombang kedua (2010-2014). Salah satu area perubahan reformasi birokrasi yang cukup penting untuk ditingkatkan adalah pelayanan publik, terutama di era otonomi daerah saat ini yang memberikan kesempatan kepada daerah untuk berinovasi, berkreasi, dan menciptakan model terbaik demi pencapaian peningkatan kualitas pelayanan kepada masyarakat. Upaya penting yang disarankan oleh penulis untuk meningkatkan kualitas pelayanan publik adalah dengan melakukan pembenahan manajemen pelayanan publik, memenuhi kelengkapan pengembangan organisasi, serta penerapan manajemen zero dalam aktivitas pelayanan publik. Jika hal ini mampu dilaksanakan, maka diharapkan kepuasan masyarakat akan tercapai, yang secara bersinergi menunjukkan kinerja pemerintahan yang semakin baik, dan secara agregat menunjukkan keberhasilan pelaksanaan reformasi birokrasi. Kata Kunci : Reformasi Birokrasi, Pelayanan Publik, Otonomi Daerah

scholarly journals PENILAIAN KINERJA UNIT PELAYANAN PADA ORGANISASI PUBLIK

2017 ◽  
Vol 2 (2) ◽  
pp. 12-29
Author(s):  
Ismiyarto Ismiyarto
Keyword(s):  
Public Policy ◽  
Performance Appraisal ◽  
Public Service ◽  
Government Regulation ◽  
Public Services ◽  
Public Organizations ◽  
Administrative Reform ◽  
Assessment Of Performance ◽  
Bureaucratic Reform ◽  
Over Time

Public policy to assess the performance of public services has been regulated in Law Number 25 Year 2009 on Public Service, Government Regulation No. 96 Year 2012 on Implementation of Law Number 25 Year 2009 on Public Service. Technically regulated in the Regulation of the Minister of Administrative Reform and Bureaucratic Reform No. 38 of 2012 on Guidelines for Assessment of Performance of Public Service Units. Various performance appraisal policies of public service units in public organizations need to be continuously socialized and applied within the Ministry/ Institution/Government environment. Given such an assessment it strongly encourages the innovation of various types of public services to create better public services over time. With the realization of a better public service this is one of the goals of bureaucracy reform.

scholarly journals PENYELENGGARAAN PELAYANAN PUBLIK BERDASARKAN ASAS OTONOMI DAERAH PADA KECAMATAN GEDONG TATAAN- KABUPATEN PESAWARAN

PRANATA HUKUM ◽  
2019 ◽  
Vol 14 (1) ◽  
pp. 89-95
Author(s):  
Martina Male
Keyword(s):  
Public Service ◽  
Public Services ◽  
Expected Improvement ◽  
Regional Government ◽  
Regional Autonomy ◽  
The People ◽  
District Government ◽  
Service Policies ◽  
Made In

Abstract: The system of government in Indonesia according to the 1945 Constitution, based on the explanation stated that the regions of Indonesia are divided into provincial and provincial regions will also be divided into smaller areas in autonomous regions. In legal politics, the most essential in the implementation of autonomous regional government is the granting of the broadest authority to the regions accompanied by the granting of certain rights and obligations. In the reality in the field, this policy was not implemented in accordance with the provisions of the Act. The lack of optimal public services in serving the people in several regions in Indonesia in various fields, including government agencies, has not yet been able to provide maximum public services, so in this paper will discuss how the efforts made by the Regional Government, especially in Gedong Tataan Subdistrict, Pesawaran District in organizing and improving public services based on its Regional Autonomy Principle. The efforts made in the discussion and solving problems in this study were carried out using a juridical / normative approach and empirical approach. The implementation of public policy based on the principle of regional autonomy in the District of Pesawaran District Gedong Tataan is in accordance with Law Number 23 of 2014 concerning Regional Government and Law Number 25 of 2009 concerning Public Services, but there are technical obstacles such as the distance from public services to one another, less responsive, less informative and lacking coordination in service delivery. Efforts that can be made by the Gedong Tataan District Government in improving the quality of public services are through revitalization, restructuring and deregulation in the field of public services. Suggestions that can be given to the Regional Government, especially in the District of Pesawaran District Gedong Tataan in carrying out public services based on the principle of autonomy are: expected in carrying out the process of implementing public services must be in accordance with Law Number 25 of 2009 concerning Public Services and expected improvement in the quality of behavior and professionalism of the apparatus government, creating public service policies that are not too procedural and convoluted, and improve facilities that support quality services.

scholarly journals Paradigma Good Governance Menuju Shared Governance Melalui Reformasi Birokrasi dan Inovasi Pelayanan Publik.

ARISTO ◽  
2020 ◽  
Vol 8 (1) ◽  
pp. 1
Author(s):  
Hayat Hayat
Keyword(s):  
Public Service ◽  
Shared Governance ◽  
Public Services ◽  
Good Governance ◽  
Service Innovation ◽  
Basic Study ◽  
Political Policy ◽  
Self Actualization ◽  
Bureaucratic Reform ◽  
Self Potential

The purpose of this paper is to describe the concepts of good governance and shared governance within the framework of the Indonesian political system. This has an important connection with public service as a realization of political policy. The problem of public services is still a challenge in improving good governance. The paradigm of good governance continues to develop according to the demands and needs of society. The method used is through a theoretical and basic study of theory. This paradigm has led to shared governance. Meanwhile, bureaucratic reform has become an important agenda that must continue to be escorted to the lowest level. To improve quality, optimize better performance, and professionals need service innovation. Public service innovation through experience learning as a concrete step in maximizing the potential of the apparatus. This innovation aims to improve the performance of the apparatus through education, training, and the development of self-potential oriented to the values of experience and practice as self-actualization in the performance of public services.

scholarly journals Paradigma Good Governance Menuju Shared Governance Melalui Reformasi Birokrasi dan Inovasi Pelayanan Publik

ARISTO ◽  
2020 ◽  
Vol 8 (1) ◽  
pp. 1
Author(s):  
Hayat Hayat
Keyword(s):  
Public Service ◽  
Shared Governance ◽  
Public Services ◽  
Good Governance ◽  
Service Innovation ◽  
Basic Study ◽  
Political Policy ◽  
Self Actualization ◽  
Bureaucratic Reform ◽  
Self Potential

The purpose of this paper is to describe the concepts of good governance and shared governance within the framework of the Indonesian political system. This has an important connection with public service as a realization of political policy. The problem of public services is still a challenge in improving good governance. The paradigm of good governance continues to develop according to the demands and needs of society. The method used is through a theoretical and basic study of theory. This paradigm has led to shared governance. Meanwhile, bureaucratic reform has become an important agenda that must continue to be escorted to the lowest level. To improve quality, optimize better performance, and professionals need service innovation. Public service innovation through experience learning as a concrete step in maximizing the potential of the apparatus. This innovation aims to improve the performance of the apparatus through education, training, and the development of self-potential oriented to the values of experience and practice as self-actualization in the performance of public services.

scholarly journals Analysis of Innovation in Public Service (Research Study on Banjarbaru City, Batam City, and Bandung City)

2021 ◽  
Vol 1 (1) ◽  
pp. 1-7
Author(s):  
Heri Wahyudianto
Keyword(s):  
Public Service ◽  
Public Services ◽  
Research Study ◽  
Service Innovation ◽  
Policy Innovation ◽  
Service Research ◽  
New Policies ◽  
Policies And Programs ◽  
The City

This study aims to analyze the innovations that have been made by various cities that have the aim of improving the quality of public services. This research uses a qualitative approach. The technique of collecting data by researchers is by conducting literature studiesrelated to researchin order to obtain concepts that are relevant to the study of public policy innovation. The population in this study are cities that have made innovations in public services, while the samples in this study are innovations made by the city of Bandung, Banjarbaru city, and also the city of Batam which has the aim of improving the quality of public services in each city. The results obtained in this study are the existence of innovations made by various regions, indicating that what is done will be mencourage the development of public service innovation, encourage the development and transfer of public service innovation, accelerate the improvement of the quality of public services, and also improve community satisfaction. Where innovation is carried out in the form of combining new elements, new combinations of existing elements, significant changes or starting from traditional ways of doing things, as well as referring to new products, new policies and programs, new approaches, and new processes.a

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