scholarly journals PENILAIAN KINERJA UNIT PELAYANAN PADA ORGANISASI PUBLIK

2017 ◽  
Vol 2 (2) ◽  
pp. 12-29
Author(s):  
Ismiyarto Ismiyarto
Keyword(s):  
Public Policy ◽  
Performance Appraisal ◽  
Public Service ◽  
Government Regulation ◽  
Public Services ◽  
Public Organizations ◽  
Administrative Reform ◽  
Assessment Of Performance ◽  
Bureaucratic Reform ◽  
Over Time

Public policy to assess the performance of public services has been regulated in Law Number 25 Year 2009 on Public Service, Government Regulation No. 96 Year 2012 on Implementation of Law Number 25 Year 2009 on Public Service. Technically regulated in the Regulation of the Minister of Administrative Reform and Bureaucratic Reform No. 38 of 2012 on Guidelines for Assessment of Performance of Public Service Units. Various performance appraisal policies of public service units in public organizations need to be continuously socialized and applied within the Ministry/ Institution/Government environment. Given such an assessment it strongly encourages the innovation of various types of public services to create better public services over time. With the realization of a better public service this is one of the goals of bureaucracy reform.

scholarly journals INOVASI KUALITAS PELAYANAN PUBLIK PEMERINTAH DAERAH

FIAT JUSTISIA ◽  
2017 ◽  
Vol 10 (3) ◽  
Author(s):  
Robi Cahyadi Kurniawan
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Innovation ◽  
Administrative Reform ◽  
Reform Policy ◽  
Creative Idea ◽  
Bureaucratic Reform ◽  
Local Levels ◽  
Made In

AbstractPublic service is a measure of the performance of the government's most visible. Communities can directly assess the government's performance based on the service they received. For the quality of public services in all ministries / institutions is a fundamental thing that must be improved. Improved public services, the Ministry of Administrative Reform and Bureaucratic Reform policy that since 2014 was a year of public service innovation. All government agencies, both at central and local levels is expected to make a creative idea or an answer to how to work / public service method. Ministry of Administrative Reform and Bureaucratic Reform collect and assess the innovations that have been made in a number of agencies across Indonesia. Hopefully the quality and innovation of public services BPS can always be increased, so that it can continue to compete fairly with other agencies. Keywords: Innovation, Public Services, Local Government AbstrakPelayanan publik merupakan suatu tolok ukur kinerja pemerintah yang paling kasat mata. Masyarakat dapat menilai langsung kinerja pemerintah berdasarkan pelayanan yang diterimanya. Untuk itu kualitas pelayanan publik di semua kementerian/lembaga adalah suatu hal yang mendasar yang harus segera ditingkatkan. Peningkatan pelayanan publik, Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi (KemenPAN RB) menerapkan kebijakan bahwa sejak tahun 2014 adalah tahun inovasi pelayanan publik. Seluruh instansi pemerintah, baik di pusat maupun daerah diharapkan dapat membuat suatu ide kreatif atau jawaban terhadap cara kerja/metode pelayanan publik. KemenPAN RB mengumpulkan dan menilai inovasi-inovasi yang telah dilakukan di sejumlah instansi di seluruh Indonesia. Semoga kualitas dan inovasi pelayanan publik BPS dapat selalu meningkat, sehingga bisa terus bersaing secara sehat dengan instansi lain. Kata Kunci: Inovasi, Pelayanan Publik, Pemerintah Daerah

Reformasi Birokrasi dan Pemenuhan Hak Warga dalam Mengakses Pelayanan Publik melalui Mal Pelayanan Publik

2019 ◽  
Vol 2 (2) ◽  
pp. 189-205
Author(s):  
Ade Harsa Suryanegara
Keyword(s):  
Public Service ◽  
Public Services ◽  
Administrative Reform ◽  
Efficient Manner ◽  
Reform Era ◽  
Administrative Services ◽  
The Public ◽  
Complicated Process ◽  
Bureaucratic Reform

Various services are organized to meet the needs and provide convenience for the community. In the reform era, through the ministry of Administrative Reform and Bureaucratic Reform, one of the efforts to improve the quality of public services is to formulate policies in the form of Public Service Mall. This paper discusses the government's efforts to improve bureaucratic reform through the implementation of Public Service Malls. The issue of licensing is a complicated process that makes it difficult for the public to access public services. Hence, people are reluctant to deal with administrative issues. With an integrated Public Service Mall one door to serve a variety of administrative services, licensing services can be provided in a prime, effective and efficient manner.

REFORMASI BIROKRASI DITINJAU DARI ASPEK PELAYANAN PUBLIK & KETERBUKAAN INFORMASI PUBLIK

2015 ◽  
Vol 1 (1) ◽  
pp. 58-71
Author(s):  
Firman .
Keyword(s):  
Public Service ◽  
Public Services ◽  
Public Information ◽  
Quality Of Services ◽  
Freedom Of Information ◽  
Quality Service ◽  
Reform Agenda ◽  
Bureaucratic Reform

Penelitian ini bertujuan untuk mereformasi birokrasi dalam aspek pelayanan publik dan kebebasan informasi. Rendahnya kualitas pelayanan dan kebebasan informasi yang telah diselenggarakan di birokrasi membuat beberapa masalah dalam mencapai kualitas pelayanan yang baik. Peraturan tentang pelayanan publik harus menjadi acuan yang dapat dimaksimalkan dengan baik oleh regulator ketika diimplementasikan. Hal ini membuat pelayanan publik menjadi rumit, panjang dan mahal, Hal ini juga yg menjadi pemicu penyalahgunaan dan korupsi di berbagai tingkat pemerintahan. Ditambah dengan cara berpikir birokrasi yang tidak membuat masyarakat sebagai aktor yang harus dilayani. Agenda reformasi birokrasi juga cenderung tidak memiliki orientasi yang jelas dalam berbagai masalah birokrasi terutama dalam kinerja birokrasi Kata Kunci :  Birokrasi, Pelayanan Publik, Keterbukaan Informasi Publik.This study purposes to bureaucratic reform in terms of aspects of public services and freedom of information. Low quality of services and freedom of information that has been held in the bureaucracy make some troubles in attaining a good quality service. The regulations concerning public services should become a reference that can be maximized well by the regulator in the execution. This made public services being complicated, long and expensive, this also triggers an abuse and corruption in various levels of government. Coupled with the manner of thinking of the bureaucracy that does not make the community as an actor that must be served. Bureaucracy reform agenda also tends to not have orientation that clearly in complete various bureaucratic problems primarily in the performance of bureaucracy Keywords :   Bureaucracy, Public Service, Transparency of Public Information.

scholarly journals Non-Face-to-Face Public Services and Perceptions of Public Organizations

2021 ◽  
Vol 13 (21) ◽  
pp. 12185
Author(s):  
Da-Hee Lim ◽  
Dae-Woong Lee
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Services ◽  
Public Organizations ◽  
Structural Equations ◽  
Public Research ◽  
Institute Of Public Administration ◽  
Face To Face ◽  
The Government ◽  
Structural Equations Model

Public services are the primary channels and government activities in which citizens contact public organizations. In turn, public services provided by the government are critical for citizens to recognize public organizations and governments according to their content and procedure. With the onset of COVID-19, the existing face-to-face public service delivery system has shown limitations in meeting citizens’ needs for public services (fastness, transparency, and safety); as a result, a shift to non-face-to-face public services is required. The study proposes the question: “How does citizens’ satisfaction with non-face-to-face public services affect public organizations (response and transparency) and government satisfaction?”. The purpose of this study is to verify the effect of satisfaction (content and procedural) with non-face-to-face public services on the perception (responsiveness and transparency) of public organizations and governments’ satisfaction. Specifically, non-face-to-face public services are divided into content and procedural aspects to analyze the responsiveness and transparency of public organizations and their impact on government satisfaction. This study used a structural equations model for analysis and used data collected in 2019 by the Korea Institute of Public Administration, a representative public research institute in Korea. The main analysis results are as follows: the responsiveness and transparency of public organizations increased alongside satisfaction with content and procedural satisfaction with non-face-to-face public services, and government satisfaction increased with responsiveness to and transparency toward public organizations.

scholarly journals PUBLIC SERVICE MOTIVATION ON THE STATE CIVIL APPARATUS: “Local Government Policies Strategy in Administration Reform”

2021 ◽  
Author(s):  
M Chairul Basrun Umanailo
Keyword(s):  
Local Government ◽  
Crisis Management ◽  
State Government ◽  
Public Service ◽  
Public Services ◽  
Government Policies ◽  
Indonesian Government ◽  
Government Bureaucracy ◽  
Bureaucratic Reform ◽  
Political Groups

It is time for state servants to provide services to society in a professional, honest, fair and equitable manner in carrying out state, government and development tasks. This study aims to realize the attitude of state servants who must be neutral from the influence of all political groups and parties and not be discriminatory in providing services to the community. In the legal and governmental aspects, bureaucratic reform is a very strong issue to be realized. The methodology used in this research is descriptive qualitative with an effort to explain the phenomena in the field related to the Indonesian government bureaucracy which is suspected to have contributed greatly to the occurrence of various public service crisis management. The findings of this study indicate that there is a bureaucratic culture that is thick with bureaucratic politicization and the lack of transparency in public services. The mainactor public services has not prioritized fair service to the community. Therefore, bureaucratic reform is expected to be corrective measures against the Government's political policies so that bureaucratic neutrality occurs.

scholarly journals Peneguhan Reformasi Birokrasi melalui Penilaian Kinerja Pelayanan Publik

2017 ◽  
Vol 20 (2) ◽  
pp. 175 ◽  
Author(s):  
Hayat Hayat
Keyword(s):  
Performance Assessment ◽  
Performance Appraisal ◽  
Research Method ◽  
Public Services ◽  
Competitive Performance ◽  
Civil State ◽  
State Apparatus ◽  
Qualitative Descriptive ◽  
Bureaucratic Reform ◽  
The Village

This study aims to investigate the implementation of performance appraisal of public services in the Village Cemorokandang as a form of affirmation of bureaucratic reform. This research method using qualitative descriptive through surveys, interviews and distributing questionnaires. The result showed that the implementation of performance appraisal of public services in the Village Cemorokandang was successful. The performance assessment it done using the Sasaran Kerja Pegawai (SKP). SKP has significant impacts on the assessment using such as motivation in the competitive performance, namely as a form of motivation in the competition's performance, an objective in its research and targeted who is rated, control the behavior of employees and enhancements to the character of the civil state apparatus.

scholarly journals PERSPEKTIF GENDER DALAM PENGANGKATAN DAN PENEMPATAN PEJABAT STRUKTURAL DI PEMPROV NTT

2017 ◽  
Vol 2 (1) ◽  
pp. 1-15
Author(s):  
Indriyati Indriyati
Keyword(s):  
Public Service ◽  
Public Services ◽  
The Public ◽  
Bureaucratic Reform

AbstrakBirokrasi sebagai deskripsi dari model pemerintahan di Indonesai tentunya banyak dipengaruhioleh berbagai unsur, misalnya tuntutan reformasi birokrasi sebagai langkah perubahan positifdemi mewujudkan penyelenggaraan pelayanan publik yang baik bagi masyarakat. Dalamkonteks tersebut tidak terlepas perhatian masyarakat bagaimana hal tersebut tetapmemperhatikan “ gender” dalam pelaksanaannya. Sebagaimana diketahui Isu gender jugamelekat pada berbagai hal kajian, tidak terkecuali pada ruang birokrasi. Maka apabiladikaitakan dengan kebijakan pemerintah dalam penataan organisasi perangkat daerah yangbaru selesai dilaksanakan di lingkup Pemprov. NTT, harapannya kebijakan tersebut tetapmemperhatikan aspek “ gender” dalam pengangkatan dan penempatan pejabat structural diLingkup Pemprov NTTKata Kunci: Reformasi Birokrasi, Gender, Pelayanan PublikAbstracBereaucracy as a description of the model of government in Indonesia, of couse heavilyinfluence by element. For example, the demands of bureaucratic reform as a positive stepchange in order to realize the implementation of good public service for the community. In thatcontext did not escape the attention of the public how they still consider “ gender” in itsimplementation. Then if it is linked with the government’s policy in the structuring of newregional organizations that completed n the scope of the Pemprov. NTT, hopes the policy takinginto account the aspect of “ gender” in the recruitment and placement of structural officerscope Pemprov NTTKeywords: Bureucratic Reform, Gender, Public Services

scholarly journals MENYONGSONG REFORMASI BIROKRASI TAHAP KEDUA MELALUI PENINGKATAN KUALITAS PELAYANAN PUBLIK

1969 ◽  
Vol 7 (1) ◽  
Author(s):  
Meili Ana
Keyword(s):  
Organizational Development ◽  
Public Service ◽  
Service Management ◽  
Public Services ◽  
Successful Implementation ◽  
Management Reform ◽  
Regional Autonomy ◽  
The Government ◽  
Bureaucratic Reform

Improved governance at this time is encouraged through the implementation of bureaucratic reforms program that has entered the second stage (2010-2014). One considerable area of change in the bureaucratic reform that needs to be improved is public services, especially in the current era of regional autonomy nowadays where the regions have opportunity to innovate, be creative, and create the best model to achieve improved quality of service to the community. One important effort suggested by the author to improve the quality of public services is to do public service management reform, to fulfill completeness of organizational development, and implementation of zero management in public service activities. If this can be implemented, it is expected that people's satisfaction is achieved, which together will show the better performance of the government, and in the aggregate will show the successful implementation of bureaucratic reforms.Keywords : Bureaucratic reform, public service, regional autonomyPerbaikan tata kelola pemerintahan yang saat ini digalakkan melalui pelaksanaan program reformasi birokrasi sudah memasuki tahapan atau gelombang kedua (2010-2014). Salah satu area perubahan reformasi birokrasi yang cukup penting untuk ditingkatkan adalah pelayanan publik, terutama di era otonomi daerah saat ini yang memberikan kesempatan kepada daerah untuk berinovasi, berkreasi, dan menciptakan model terbaik demi pencapaian peningkatan kualitas pelayanan kepada masyarakat. Upaya penting yang disarankan oleh penulis untuk meningkatkan kualitas pelayanan publik adalah dengan melakukan pembenahan manajemen pelayanan publik, memenuhi kelengkapan pengembangan organisasi, serta penerapan manajemen zero dalam aktivitas pelayanan publik. Jika hal ini mampu dilaksanakan, maka diharapkan kepuasan masyarakat akan tercapai, yang secara bersinergi menunjukkan kinerja pemerintahan yang semakin baik, dan secara agregat menunjukkan keberhasilan pelaksanaan reformasi birokrasi. Kata Kunci : Reformasi Birokrasi, Pelayanan Publik, Otonomi Daerah

scholarly journals The Behavior of Apparatus and Cultural Organization in Provision of Public Service in District Level

2017 ◽  
Author(s):  
Zulfan Nahruddin ◽  
Hesty Tambajong
Keyword(s):  
Public Service ◽  
Public Services ◽  
Qualitative Approach ◽  
Organization Culture ◽  
District Level ◽  
Data Sources ◽  
District Office ◽  
Cultural Organization ◽  
Insight Into ◽  
Over Time

This study aims to determine the behavior of district officials in the delivery of public services and know the culture of a growing organization in the district office in order to give service in society. Meanwhile at the end of this study, it can provide insight into the raising behavior from organization culture. This study used a qualitative approach, the sampling is purposive data sources on the apparatus districts and snowball on society service recipients in Tamalanrea district. The results showed that reflected behavioral aspects of the experience and discipline of apparatus, transparency and rules observance would make the bureaucracy becomes stiff but it aims to prevent irregularities and chaos in the administration service. Besides that the openness have become important factors in the process of public services, the information provided openly necessary in order to attempt to obtain a compensation. It does not occur to the apparatus meanwhile the service can be sincere. Then the findings of this study indicate that the culture that is built on the ideals, values that exist within the organization over time will form the professional behavioral apparatus.

scholarly journals State reform in the Russian Federation at the present stage: challenges and threats

2021 ◽  
Vol 118 ◽  
pp. 02015
Author(s):  
Maria Ivanovna Rosenko ◽  
Elena Vladimirovna Skrebets ◽  
Sergey Andreevich Zaporozhets ◽  
Svetlana Vitalievna Golikova ◽  
Bladimir Denis Rivera Siles
Keyword(s):  
Public Administration ◽  
Government Regulation ◽  
Public Services ◽  
Secondary Data ◽  
Administrative Reform ◽  
Systematic Analysis ◽  
State Reform ◽  
Public Control ◽  
Legal Method

The purpose of the study is to identify the content of modern administrative reform and the characteristics of its impact on the quality and efficiency of public administration in Russia. The methodological basis of the study includes the dialectical, systemic, comparative historical and comparative legal approaches. The formal legal method, methods of data collection, analysis of secondary data, methods of analysis, induction, legal comparative studies were also used herein. The results of the study showed that state reform, contributing to a successful democratic transition to a developed social and legal state, is implemented by eliminating excessive centralization of state power, creating conditions for business development, removing excessive government interference and administrative barriers, ensuring competition and countering corruption. The introduction of criteria for the effectiveness of performance evaluation, monitoring and public control of the state apparatus contributes to real public control. Based on the results of the study, priority trends in the deployment of modern state reform were identified and the author’s recommendations for its further improvement were formulated. Moreover, it was noted that the central directions of improving the system of public administration, in which systematic work is being carried out are the reduction of excessive government regulation; improving the quality of public services; increasing the efficiency of government bodies; increasing information transparency, overcoming corruption. The novelty of the work lies in the identified features of the political and administrative culture of Russia in the context of its constructive influence on the nature of modern administrative reform. Moreover, it includes the implementation of a systematic analysis of the modern Russian administrative reform and a comprehensive assessment of its results, consisting not only in improving the quality of public services provided to the population, but also in strengthening the vertical of executive power. Proposals have been developed to improve the organizational and legal mechanisms of state reform.

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