scholarly journals Paradigma Good Governance Menuju Shared Governance Melalui Reformasi Birokrasi dan Inovasi Pelayanan Publik.

ARISTO ◽  
2020 ◽  
Vol 8 (1) ◽  
pp. 1
Author(s):  
Hayat Hayat
Keyword(s):  
Public Service ◽  
Shared Governance ◽  
Public Services ◽  
Good Governance ◽  
Service Innovation ◽  
Basic Study ◽  
Political Policy ◽  
Self Actualization ◽  
Bureaucratic Reform ◽  
Self Potential

The purpose of this paper is to describe the concepts of good governance and shared governance within the framework of the Indonesian political system. This has an important connection with public service as a realization of political policy. The problem of public services is still a challenge in improving good governance. The paradigm of good governance continues to develop according to the demands and needs of society. The method used is through a theoretical and basic study of theory. This paradigm has led to shared governance. Meanwhile, bureaucratic reform has become an important agenda that must continue to be escorted to the lowest level. To improve quality, optimize better performance, and professionals need service innovation. Public service innovation through experience learning as a concrete step in maximizing the potential of the apparatus. This innovation aims to improve the performance of the apparatus through education, training, and the development of self-potential oriented to the values of experience and practice as self-actualization in the performance of public services.

scholarly journals Paradigma Good Governance Menuju Shared Governance Melalui Reformasi Birokrasi dan Inovasi Pelayanan Publik

ARISTO ◽  
2020 ◽  
Vol 8 (1) ◽  
pp. 1
Author(s):  
Hayat Hayat
Keyword(s):  
Public Service ◽  
Shared Governance ◽  
Public Services ◽  
Good Governance ◽  
Service Innovation ◽  
Basic Study ◽  
Political Policy ◽  
Self Actualization ◽  
Bureaucratic Reform ◽  
Self Potential

The purpose of this paper is to describe the concepts of good governance and shared governance within the framework of the Indonesian political system. This has an important connection with public service as a realization of political policy. The problem of public services is still a challenge in improving good governance. The paradigm of good governance continues to develop according to the demands and needs of society. The method used is through a theoretical and basic study of theory. This paradigm has led to shared governance. Meanwhile, bureaucratic reform has become an important agenda that must continue to be escorted to the lowest level. To improve quality, optimize better performance, and professionals need service innovation. Public service innovation through experience learning as a concrete step in maximizing the potential of the apparatus. This innovation aims to improve the performance of the apparatus through education, training, and the development of self-potential oriented to the values of experience and practice as self-actualization in the performance of public services.

scholarly journals INOVASI KUALITAS PELAYANAN PUBLIK PEMERINTAH DAERAH

FIAT JUSTISIA ◽  
2017 ◽  
Vol 10 (3) ◽  
Author(s):  
Robi Cahyadi Kurniawan
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Innovation ◽  
Administrative Reform ◽  
Reform Policy ◽  
Creative Idea ◽  
Bureaucratic Reform ◽  
Local Levels ◽  
Made In

AbstractPublic service is a measure of the performance of the government's most visible. Communities can directly assess the government's performance based on the service they received. For the quality of public services in all ministries / institutions is a fundamental thing that must be improved. Improved public services, the Ministry of Administrative Reform and Bureaucratic Reform policy that since 2014 was a year of public service innovation. All government agencies, both at central and local levels is expected to make a creative idea or an answer to how to work / public service method. Ministry of Administrative Reform and Bureaucratic Reform collect and assess the innovations that have been made in a number of agencies across Indonesia. Hopefully the quality and innovation of public services BPS can always be increased, so that it can continue to compete fairly with other agencies. Keywords: Innovation, Public Services, Local Government AbstrakPelayanan publik merupakan suatu tolok ukur kinerja pemerintah yang paling kasat mata. Masyarakat dapat menilai langsung kinerja pemerintah berdasarkan pelayanan yang diterimanya. Untuk itu kualitas pelayanan publik di semua kementerian/lembaga adalah suatu hal yang mendasar yang harus segera ditingkatkan. Peningkatan pelayanan publik, Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi (KemenPAN RB) menerapkan kebijakan bahwa sejak tahun 2014 adalah tahun inovasi pelayanan publik. Seluruh instansi pemerintah, baik di pusat maupun daerah diharapkan dapat membuat suatu ide kreatif atau jawaban terhadap cara kerja/metode pelayanan publik. KemenPAN RB mengumpulkan dan menilai inovasi-inovasi yang telah dilakukan di sejumlah instansi di seluruh Indonesia. Semoga kualitas dan inovasi pelayanan publik BPS dapat selalu meningkat, sehingga bisa terus bersaing secara sehat dengan instansi lain. Kata Kunci: Inovasi, Pelayanan Publik, Pemerintah Daerah

scholarly journals Reformasi Birokrasi Pelayanan Publik Di Polres Solok Kota

2019 ◽  
Vol 2 (2) ◽  
pp. 217-223
Author(s):  
Bobi Rizki Ananda ◽  
Roni Ekha Putera ◽  
Ria Ariany
Keyword(s):  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Secondary Data ◽  
Service Evaluation ◽  
Primary Data ◽  
State Apparatus ◽  
West Sumatra ◽  
Bureaucratic Reform ◽  
City Police

Decree of the Minister of State Apparatus Empowerment and Bureaucratic Reform (KEPMEMPAN and RB) Number 10 of 2019 concerning the Establishment of Public Service Provider Units at Ministries and Institutions as the Location of Public Service Evaluation in 2019. It is said that there are 54 institutions / agencies which are locations for evaluating public services, from The 54 institutions / ministries of West Sumatra Province became one of the evaluation institutions in public services by the Ministry of Empowerment of the State Apparatus and Bureaucratic Reform, the institution which became a place for evaluating public services in West Sumatra was the Indonesian National Police. This study aims to describe and analyze what has been done by the Solok City Police Station in achieving good governance through bureaucratic reform. This research is motivated by Solok Kota Police to be the only institution in West Sumatra that has succeeded in carrying out reforms. This study uses qualitative research methods, data sources in the form of primary and secondary data. Primary data were obtained from interviews and observations, while secondary data were obtained from documentation. The results showed that the Solok Kota Police had succeeded in carrying out Bureaucratic Reform in the field of Public Services, this was proven by the Solok City Police receiving an award by Kemempan RB as the best service in 2018.

scholarly journals The Effect of Bureaucratic Reforms Implementation for Optimizing of Governance in Indonesia (Focus on the Public Service Innovation in Local Government Institutions)

2019 ◽  
Vol 3 (2) ◽  
pp. 43-59
Author(s):  
Elvira Mulya Nalien ◽  
Teguh Ilham
Keyword(s):  
Local Government ◽  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Service Innovation ◽  
The Public ◽  
Government Institutions ◽  
State Apparatus ◽  
The Government ◽  
Bureaucratic Reforms

The deep-rooted pathology in public services and the high demands on its quality improvementencourage the government to focus on service functions, especially during the Joko Widodoand Jusuf Kalla Administration. In line with Nawacita (nine programs), their electionpromise, and the bureaucratic reforms planning of 2015-2019, the improvement of publicservice delivery becomes one of the most important issues. This paper uses the descriptivemethod and inductive approach with interviews, observation, and documentation as datacollection techniques. The result shows that the Public Service Innovation Competitionheld by the Ministry of State Apparatus Empowerment and Bureaucratic Reforms (PANRB)can generate innovations that succeeded in bringing changes and greatly affect theimplementation of the Bureaucratic Reforms to the optimization of governance in Indonesia,especially in local governments.Keywords: innovation, public service, bureaucratic reforms, good governance

REFORMASI BIROKRASI DITINJAU DARI ASPEK PELAYANAN PUBLIK & KETERBUKAAN INFORMASI PUBLIK

2015 ◽  
Vol 1 (1) ◽  
pp. 58-71
Author(s):  
Firman .
Keyword(s):  
Public Service ◽  
Public Services ◽  
Public Information ◽  
Quality Of Services ◽  
Freedom Of Information ◽  
Quality Service ◽  
Reform Agenda ◽  
Bureaucratic Reform

Penelitian ini bertujuan untuk mereformasi birokrasi dalam aspek pelayanan publik dan kebebasan informasi. Rendahnya kualitas pelayanan dan kebebasan informasi yang telah diselenggarakan di birokrasi membuat beberapa masalah dalam mencapai kualitas pelayanan yang baik. Peraturan tentang pelayanan publik harus menjadi acuan yang dapat dimaksimalkan dengan baik oleh regulator ketika diimplementasikan. Hal ini membuat pelayanan publik menjadi rumit, panjang dan mahal, Hal ini juga yg menjadi pemicu penyalahgunaan dan korupsi di berbagai tingkat pemerintahan. Ditambah dengan cara berpikir birokrasi yang tidak membuat masyarakat sebagai aktor yang harus dilayani. Agenda reformasi birokrasi juga cenderung tidak memiliki orientasi yang jelas dalam berbagai masalah birokrasi terutama dalam kinerja birokrasi Kata Kunci :  Birokrasi, Pelayanan Publik, Keterbukaan Informasi Publik.This study purposes to bureaucratic reform in terms of aspects of public services and freedom of information. Low quality of services and freedom of information that has been held in the bureaucracy make some troubles in attaining a good quality service. The regulations concerning public services should become a reference that can be maximized well by the regulator in the execution. This made public services being complicated, long and expensive, this also triggers an abuse and corruption in various levels of government. Coupled with the manner of thinking of the bureaucracy that does not make the community as an actor that must be served. Bureaucracy reform agenda also tends to not have orientation that clearly in complete various bureaucratic problems primarily in the performance of bureaucracy Keywords :   Bureaucracy, Public Service, Transparency of Public Information.

scholarly journals Potret Kebijakan Inovasi Pelayanan Publik di Indonesia Tahun 2020

2021 ◽  
Vol 7 (2) ◽  
pp. 97
Author(s):  
Suranto Suranto ◽  
Awang Darumurti ◽  
Dwian Hartomi Akta Padma Eldo ◽  
Akhmad Habibullah
Keyword(s):  
Problem Solving ◽  
Public Service ◽  
Local Governments ◽  
Good Governance ◽  
Innovation Policy ◽  
Health Sector ◽  
Service Innovation ◽  
Secondary Data ◽  
Policy Innovation ◽  
Innovation Practices

Public service innovation is the primary key to good governance development launched in most countries in the world, including Indonesia. There have been many innovative programs carried out by several Ministries, Institutions, and Local Governments in practice. Still, there is no comprehensive portrait related to the tradition of public service innovation. The study aims to obtain a complete description of the public service innovation practices in 2020 using indicators of innovators, types of innovation, goals and achievements of innovation, policy sector and geographical aspects. This descriptive-explorative research type applies an archival method that focuses on secondary data usage, and the results are then analyzed using both Nvivo 12 and SPSS. The result shows that: (1) Innovators are dominated by local governments because the scope of service issues is more varied and specific. (2) The type of policy innovation that is oriented to the process aspect dominates the proposed proposal because of the ease and implementation factor. (3) Most innovation outcomes are in problem-solving, which shows the orientation to problem-solving that is more practical and real impact. (4) The health sector is getting more attention in policy innovation because of the trend of actual needs in the field, making it the primary sector. (5) The institution participants in Java island are much higher than outside Java, showing the imbalance in the quality of human resources

scholarly journals Civil Servants Performance Analysis of Education, Youth And Sports Department in Bantul District 2017

2019 ◽  
Vol 3 (1) ◽  
pp. 35
Author(s):  
Surya Jaya Abadi ◽  
Muhammad Eko Atmojo ◽  
Helen Dian Fridayani
Keyword(s):  
Human Resources ◽  
Public Service ◽  
Good Governance ◽  
Health Workers ◽  
Civil Servants ◽  
Public Servants ◽  
Organization Management ◽  
Institutional Aspects ◽  
Bureaucratic Reform ◽  
And Training

Bureaucratic reform is an effort to reform and change fundamentally in a system of governance that involves institutional aspects (organization), management (business process) and human resources apparatus to realize good governance. In Law No. 5 of 2014 concerning the State Civil Apparatus where has a function as the executor of public policy and public servants. The lack of civil servants within the Bantul Regency Government, such as teachers, health workers and technical personnel, are caused by the presence of retired employees and the enactment of the civil servants candidate (CPNS) moratorium policy which causes the workload (ABK) figures of an organization and employees to be heavier than before which can affect public service quality. The method used in this study is descriptive qualitative. The results showed that the performance of civil servants in the Education, Youth and Sports department was very good, besides that the arrangement of work plans was also in accordance with the standards of the organization. However, there are some obstacles, especially in the timeliness of completing assignments, and the ideas or initiatives of civil servants in delivering ideas are still lacking. Meanwhile, the factors that influence civil servants performance in carrying out their tasks are lack of human resources, the presence of seniority and the lack of awareness of ASN about the importance of implementing education and training.

scholarly journals SURABAYA SINGLE WINDOW SEBAGAI BENTUK INOVASI PELAYAN PERIZINAN DI KOTA URABAYA

2020 ◽  
Vol 2 (2) ◽  
pp. 68-74
Author(s):  
Isro' Lailia
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Services ◽  
Positive Impact ◽  
Service Innovation ◽  
Secondary Data ◽  
City Government ◽  
Continuous Innovation ◽  
The City

Fast and effective public services are a supporter of public administration so that continuous innovation is needed to improve the quality of public services. The city of Surabaya as one of the cities with the title of smart city has tried to always make innovations in an effort to improve the quality of public services, one of which is through the Surabaya Single Window. Surabaya Single Window is an online-based licensing service created to create effective public services. This article attempts to describe how the licensing service innovation carried out by the City Government of Suraya through the Surabaya Single Window covers five important aspects. The method used is descriptive qualitative using secondary data. It was found that the City of Surabaya succeeded in creating public service innovations through the Surabaya Single Window. The Surabaya Single Window has a positive impact on licensing services in the City of Surabaya, although in its implementation there are still certain guarantees. 

scholarly journals PUBLIC SERVICE MOTIVATION ON THE STATE CIVIL APPARATUS: “Local Government Policies Strategy in Administration Reform”

2021 ◽  
Author(s):  
M Chairul Basrun Umanailo
Keyword(s):  
Local Government ◽  
Crisis Management ◽  
State Government ◽  
Public Service ◽  
Public Services ◽  
Government Policies ◽  
Indonesian Government ◽  
Government Bureaucracy ◽  
Bureaucratic Reform ◽  
Political Groups

It is time for state servants to provide services to society in a professional, honest, fair and equitable manner in carrying out state, government and development tasks. This study aims to realize the attitude of state servants who must be neutral from the influence of all political groups and parties and not be discriminatory in providing services to the community. In the legal and governmental aspects, bureaucratic reform is a very strong issue to be realized. The methodology used in this research is descriptive qualitative with an effort to explain the phenomena in the field related to the Indonesian government bureaucracy which is suspected to have contributed greatly to the occurrence of various public service crisis management. The findings of this study indicate that there is a bureaucratic culture that is thick with bureaucratic politicization and the lack of transparency in public services. The mainactor public services has not prioritized fair service to the community. Therefore, bureaucratic reform is expected to be corrective measures against the Government's political policies so that bureaucratic neutrality occurs.

scholarly journals Inovasi Pelayanan Publik di China: Suatu Pembelajaran bagi Pemerintah dalam Peningkatan Layanan Publik di Indonesia

2020 ◽  
Vol 5 (1) ◽  
pp. 86-113
Author(s):  
Purwadi Purwadi ◽  
Anugerah Yuka Asmara ◽  
Wahid Nashihuddin ◽  
Aditya Wisnu Pradana ◽  
Anggini Dinaseviani ◽  
...  
Keyword(s):  
Public Sector ◽  
Private Sector ◽  
Public Service ◽  
Public Services ◽  
Central Government ◽  
Service Innovation ◽  
Secondary Data ◽  
Critical Issue ◽  
Private Sector Development ◽  
Public Sector Innovation

Innovation is becoming a warming issue to be often discussed by many actors like academician, politician, and business sectors at global world recently. Innovation is basically a better change of an organization, it is firstly applied in private sector. Development of current literature in public administration science, innovation emerges as a conceptual discourse stuff that is then sounded into public sector. Innovation practice in private sector is different to public sector. Innovation practice in public sector, particularly in public services is one of interesting things to be discussed in this study because China is one of economics superpower in the world that is able to innovate at midst totally strong political control from central government. Issue of public service innovation is critical issue which is linear with economic growth in China. This study is a research using qualitative-descriptive method with the source derived from secondary data, and this study is called as a desk research. This research finding is that innovation practices at public service which is successfully conducted by Government of China can be adopted by Government of Indonesia by adjusting key points for implementing innovation of public services in Indonesia. It is important that Government of Indonesia must seek an alternative way to find an appropriate model to implement best practices of public service innovation adopted from China.

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