scholarly journals PENGARUH GAYA KEPEMIMPINAN TERHADAP KINERJA PEGAWAI ( Studi Kasus Di Satuan Kerja Non Vertikal Tertentu Pengembangan, Pengendalian Dan Pelaksanaan Pekerjaan Strategis Bidang Pekerjaan Umum Dan Perumahan Rakyat Lainnya, Kementerian Pekerjaan Umum Dan Perumahan Rakyat)

2016 ◽  
Vol 6 (2) ◽  
Author(s):  
Rudy Soelistio ◽  
Faroji Faroji ◽  
Uswatun Hasanah
Keyword(s):  
Quality Of Service ◽  
Quantitative Analysis ◽  
Leadership Style ◽  
Employee Performance ◽  
Problem Formulation ◽  
Government Agency ◽  
Employee Productivity ◽  
Work Attitude ◽  
The Government

<p>Employee productivity sizes commonly used in providing employee assessment consists of the<br />quantity that results achieved in carrying out the task. A third indicator is the quality. The quality of<br />this dimension where quality shows how a task can be completed seen from the aspect of skill,<br />precision and cleanliness. Other sizes are punctuality which includes attendance or absenteeism of<br />employees and timeliness in completing the work. Some qualitative measures can be used as a tool to<br />determine how well an employee is working, especially that the government agency is in the form of<br />an agency that should be a model, of course, the quality of service becomes essential as the initial<br />measure of success. The better performance of a government agency it is expected to transmit to<br />agencies in other government to miningkatkan service quality. Likewise if an agency is not good will<br />be transmitted to other agencies to no good.<br />Analysis is conducted quantitative analysis using linear regression to answer the problem formulation<br />and determine the influence of the variables that have been determined. The results of this study are<br />very influential leadership style on employee performance. Besides the work attitude of employees is<br />also crucial to performance.</p>

A quantitative analysis of the Quality of Service of Short Message Service in the Philippines

2010 ◽  
Author(s):  
Marnelli Canlas ◽  
Kristoffer Paolo Cruz ◽  
Ma. Kristle Dimarucut ◽  
Patrick Uyengco ◽  
Gregory Tangonan ◽  
...  
Keyword(s):  
Quality Of Service ◽  
Quantitative Analysis ◽  
Short Message Service ◽  
The Philippines ◽  
Short Message ◽  
Message Service

scholarly journals THE INFLUENCE OF JOB SATISFACTION AND LEADERSHIP STYLE ON EMPLOYEE PERFORMANCE IN CV. PUTRI SION TUNGGUNJAGIR VILLAGE, MANTUP SUB-DISTRICT, LAMONGAN

2019 ◽  
Vol 16 (2) ◽  
Author(s):  
Nurul Badriyah
Keyword(s):  
Job Satisfaction ◽  
Leadership Style ◽  
Quantitative Research ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
Research Result ◽  
Multiple Linear Regression Analysis ◽  
Test Reliability ◽  
Business World

The development of the business world today more rapidly resulting in tight competition. This is demanding business players in order to leap ahead of the competition with how to improve the quality of human resources and expected employee can improve performance. To be employee performance and the company is also required to pay attention to the factors that can affect the performance of the employees. This research is a type of quantitative research, data obtained with the spread of the questionnaire to 45 respondents. The population in this research is all employees on CV. Putri Sion which numbered 45 people. The Data obtained and then in the analysis using the validity test, test reliability test, classical assumptions, determination coefficient test, t test, F test and multiple linear regression analysis. This research result shows that partially, job satisfaction and leadership style significantly affect to employee performance meanwhile the most dominant affecting performance is employee jobs satisfaction.

scholarly journals Influence Relaxation Policy Fees on COVID-19 Pandemic and Service Quality Claims against the Realization of Dues Payment Compliance BPJSK in Branch Office Driyorejo-Gresik East Jawa-Indonesia

2021 ◽  
Vol 3 (2) ◽  
pp. p72
Author(s):  
Untung Lasiyono
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Service Quality ◽  
Economic Aspects ◽  
Payment Policy ◽  
Population Research ◽  
Premium Payment ◽  
The Government ◽  
Branch Office

In the conditions of the Covid-19 pandemic, it had a very large impact not only on the health aspect, but also on the labor and economic aspects. The industrial world has been affected so much that the industrial world has stopped its production activities so that there has been a reduction in the workforce in production by being dismissed and even disconnected from their work. This condition is what makes the government take action, especially in terms of employment in fulfilling the obligation to pay BPJSK output through a relaxation or softness policy in paying contributions. Another policy is the claim service for BPJSK participants if there is a risk that results in the realization of the claim.This research is to analyze with the policy of relaxation of payment of dues and claim services associated with their influence on participant compliance in paying BPJSK dues. The population / research sample was the participants of the BPJSK Gresik Driyorejo Branch, using a questionnaire to obtain data on the perception of relaxation policies, service quality and compliance with payment of dues.Based on the results of data analysis, it shows that: first, the premium payment policy has a significant effect on dues pay compliance, second, the service quality of claims has a significant effect on awareness of premium payments, and third, the policy of relaxation of contributions and the quality of service claims has a significant effect on the premium. payment of dues for BPJSK members at the Gresik Driyorejo Branch.

scholarly journals presentasi efektifitas pembinaan

2019 ◽  
Author(s):  
Merry
Keyword(s):  
Higher Education ◽  
Quality Of Service ◽  
Service Quality ◽  
Financial Incentives ◽  
Public Universities ◽  
Research Technology ◽  
Effective Coaching ◽  
The Government ◽  
Functional Position

Abstract.In order to enhance the quality of Indonesian higher education, the Indonesian government through the Ministry of Research, Technology, and Higher Education paid much attention to lecturers in forms of financial incentives and opportunities for them to upgrade their professional skills. Meanwhile, educational laboratory assistants (educational supporting staffs with specific functional position) had also enjoyed some incentives from the government over the past 5 years. Therefore, these laboratory assistants need continuous coaching to maximise their roles in laboratories and to deliver services to their customers, such as lectures, students and other laboratory stakeholders. This study aimed at revealing to what extent effective coaching from superiors and adversity quotient owned by educational laboratory assistants influenced the quality of service of educational laboratory assistants of some Indonesian public universities. This research employed correlational quantitative approach using questionaires as data collection method. Data were analysed using regression analysis. The results of analysis indicated that there was a positive correlation between effective coaching and adversity quotient on the service quality of educational laboratory assistants of some public universities. The more effective the coaching and the higher the adversity quotient, the better quality of service of the laboratory assistants. Based on these results, it was concluded that the service quality of educational laboratory assistants could be improved through effective coaching and adversity quotient.

scholarly journals The Influence Of Leadership And Reward Style On Employee Performance (Case Study: DPRD Offices Seluma District)

2021 ◽  
Vol 2 (1) ◽  
pp. 13-22
Author(s):  
Eska Prima Monique Damarsiwi ◽  
Nurzam Nurzam ◽  
Suswati Nasution
Keyword(s):  
Data Collection ◽  
Human Resources ◽  
Leadership Style ◽  
Employee Performance ◽  
Independent Variables ◽  
Regression Test ◽  
Individual Ability ◽  
Readability Test

Human resources are an important factor in globalization to face competition among organizations. Leadership style can be defined as an individual ability to be able to organize, direct, motivate employees to be able to help run an organization. The quality of a leader can be recognized if he can influence, direct and improve employee performance in carrying out all assigned tasks. Rewards will usually be given to employees who have contributed to advancing the company in accordance with the standards set by management. The sample used in this research is 34 employees who have become Civil Servants at the DPRD Office of Seluma Regency. Data collection using a questionnaire and the method of analysis used is multiple regression. Before the regression test was carried out, the validity and readability test would be carried out on the data used in the study. From the hypothesis testing, it is found that the leadership style variable (X1) and the reward variable (X2) have a partially significant relationship to employee performance (Y). The amount of the determinant coefficient is 0.590, which means that the independent variables X1 and X2 will be able to influence the dependent variable Y by 59% while the remaining 41% is influenced by other variables outside of this study. While simultaneously the variables X1 and X2 have a simultaneous effect on variable Y

scholarly journals ANALISIS KUALITAS PELAYANAN DINAS PEMADAM KEBAKARAN KOTA SURABAYA

2016 ◽  
Vol 2 (01) ◽  
Author(s):  
Mertilinda Adelberty
Keyword(s):  
Quality Of Service ◽  
Good Governance ◽  
Fire Hazard ◽  
Fire Department ◽  
Community Services ◽  
Primary Data ◽  
Five Dimensions ◽  
The People ◽  
The Government

Creating Good Governance is the role of the Government to improve the welfare of thecommunity. For the essence of government is public service. The Fire Department is anagency of local government office which is engaged in the social community services,particularly services in the handling of the fire hazard. The purpose of this study was todetermine the quality of service in the fire department of Surabaya in accordance withservice quality dimensions of Agus Dwiyanto namely: the attitude of the officer, theprocedures, time, facilities and services. Informants were taken are the people who neverget the services and Surabaya City Firefighters. In the method of data collection, theresearchers used primary data by using a questionnaire to the informant. The results showedthat the quality of service at the Fire Department in Surabaya based on five dimensions ofservice quality in general has not been fulfilled optimally. Particularly on indicators ofresponsiveness officer, indicators ease of the procedure, according to SOP service indicatorand service satisfaction indicators get low grades. Therefore, the Government Office offires are expected soon as possible to fix the procedures and services as well as the attitudeof officers to serve the community with optimal namely by providing training andeducation to the intense fire officials that the ability and insight to grow.Keywords: quality, service

scholarly journals Faktor-Faktor yang Berhubungan dengan Kinerja Karyawan Rumah Sakit

2021 ◽  
Vol 1 (01) ◽  
pp. 7-10
Author(s):  
Wiwit Hartutik
Keyword(s):  
Health Services ◽  
Leadership Style ◽  
Quantitative Research ◽  
Employee Performance ◽  
P Value ◽  
Cross Sectional ◽  
Army Hospital ◽  
The Relationship ◽  
Style Factor

Introduction: Hospital employee performance as the spearhead of health services is a very important issue to be studied in order to maintain and improve the quality of health services. The purpose of this study was to determine the relationship between leadership style, work discipline, and compensation on employee performance at the pathology installation of the Gatot Soebroto Army Hospital in 2019. Methods: Using quantitative research with Cross Sectional approach. The sample uses a total sampling of 40 respondents. The instrument of this research used a questionnaire. Results: Relationship between work discipline factors (Pvalue = 0.027; OR = 5,844) and compensation factors (P value = 0,018; OR = 7,111) with employee performance in the anatomical pathology installation of Gatot Soebroto Hospital in 2019. While the leadership style factor (P value = 0,800) does not relate. Discussion: Two of the three variables studied were related to employee performance, namely: work discipline and compensation. While one other variable, namely leadership style is not related to employee performance.

scholarly journals Peranan Unit Pengelola Kegiatan PNPM Mandiri dalam Meningkatkan Kesejahteraan Masyarakat

PERSPEKTIF ◽  
2019 ◽  
Vol 7 (2) ◽  
pp. 46
Author(s):  
Marlina Sinaga ◽  
Usman Tarigan ◽  
Rosmala Dewi
Keyword(s):  
Quality Of Service ◽  
Case Formulation ◽  
Unit Manager ◽  
Savings And Loan ◽  
The Government

<h1>In the community there are still many publik complaints in terms of the role of govrmment, which is still not well targeted by carrying out duties and responsibilities to the community should every govermment have the ability to further improve the quality of service. As determined by the governement agenciens in the districk pangururan Samosir districk is expected to improve the quality of the government’s more responsible performance as by the government in serving the community. In this case formulation of the formulation of the problem is how the role unit manager activities (upk) pnpm indendent in improving the welfare of society therough savings and loan lending as for the purpose of this study is to find out how UPK PNPM independent office in pangururan district samosir districk. The method in this research is qualitative by using technique of observation, interview and documentation based on the result is this study followed by analyzing the data obtained, then the result is the role of independent upk pnpm in improving the welfare of the community in the districk pangururan samosir districk can be said either. Seen from the progressof members of the spp group as well as, the role of independent UPK PNPM corres panding to the soup. Role</h1><h1> </h1><br />

scholarly journals Analisis Tingkat Kualitas Produk dan Tingkat Pelayanan Kentucky Fried Chicken (KFC) Cabang Palembang Trade Centre

2019 ◽  
Vol 16 (4) ◽  
pp. 203-211
Author(s):  
Santi Oktavianti
Keyword(s):  
Quality Of Service ◽  
Quantitative Analysis ◽  
Service Quality ◽  
Product Quality ◽  
Air Conditioning ◽  
Service Level ◽  
Survey Result ◽  
Trade Center ◽  
Positive Effect

Tujuan penelitian – This research to identify and analyze the level of product quality and service level of Kentucky Fried Chicken (KFC) branch of the Palembang Trade Center Desain/Metodologi/Pendekatan – The variables used in this study is the level of product quality and service quality levels. The analytic technique used in this research is descriptive quantitative analysis Temuan – Based on the survey result revealed that the analysis of the level of product quality and service level of Kentucky Fried Chicken (KFC) in Palembang Branch Trade positive effect on service, this sesuiai with the consumer demand in expect include: KFC halal certified chicken, flavored chicken meat that is tender and delicious, as well as the packaging of products is good. Based on the results of the quality of service, consumers are comfortable with employees who are always friendly when ordering food and sprightly in helping consumers, as well as adequate facilities such as air conditioning, clean Restrooms, free parking and there are several restaurants in the arena children's play area Keterbatasan penelitian – Originality/value – Keywords : The level of product quality and service level

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