scholarly journals Performance evaluation of after-sales service partners in the power tools industry

2021 ◽  
Vol 5 (2) ◽  
pp. 105-114
Author(s):  
Muhammad Wahid Malik Aljabar ◽  
Sawarni Hasibuan
Keyword(s):  
Performance Indicators ◽  
Fault Tree Analysis ◽  
Electrical Equipment ◽  
Customer Segmentation ◽  
Sustainable Competitive Advantage ◽  
Stock Management ◽  
Performance Achievement ◽  
Performance Targets ◽  
Power Tools ◽  
Performance Analyze

After-sales service (ASS) is a product support activity provided to customers; after-sales service that focuses on quality can create a sustainable competitive advantage. This study aims to the ASS performance, analyze the causes of performance constraints that occur in ASS and recommendations for improving the performance of ASS conceptually. Service partner performance achievement can be assessed from four categories, i.e. very good, good, bad, and poor, based on the actual level of performance compared to performance targets. The sample of this research is 12 ASS partners in the electrical equipment industry in West Java and Jakarta. Factors causing failure were analyzed descriptively using the fault tree analysis (FTA) method, which involved experts in focus group discussions (FGD). Based on the evaluation, 25% of partners were rated good, 50% poor, and 25% very poor. Partner performance achievement is carried out on 22 performance indicators, of which 20 performance indicators have not achieved a good rating. These indicators relate to brand issues, warranty, training, parts control and stock management, pricing, and service systems, including service centers and service facilities. The proposed concept that becomes a recommendation for improving the performance of power tools ASS is improving the operating system and the selection of partners in the service center and service dealer categories with industrial customer segmentation.

Success or failure: demonstrating the effectiveness of a Water Safety Plan

2012 ◽  
Vol 12 (1) ◽  
pp. 109-116 ◽  
Author(s):  
M. M. Mudaliar
Keyword(s):  
Drinking Water ◽  
Water Supply ◽  
Performance Indicators ◽  
Drinking Water Supply ◽  
Water Safety ◽  
Performance Targets ◽  
Drinking Water Safety ◽  
Water Supply Management ◽  
Safety Plan ◽  
Water Safety Plan

The Water Safety Plan (WSP) concept has become a globally recognised and accepted approach to drinking water supply management and operation. Many countries around the world are adopting this proactive, risk-based model for ensuring consistent confidence in drinking water safety, accessibility and affordability. While it is widely accepted that the WSP concept is an appropriate tool for ensuring drinking-water supply efficiency, the process for gathering the required evidence to demonstrate this continues to be rather vague. The problem may lie fundamentally in the way WSPs are developed and implemented. This paper discusses the need for establishing performance targets, identifying key performance indicators and monitoring these to build a body of evidence that would be instrumental in demonstrating whether WSPs are effective or not.

scholarly journals Assessment of Possessed Generic Green Skills for Green Jobs of Electrical Installation and Maintenance Work Graduates of Technical Colleges in Nigeria

2019 ◽  
Vol 9 (2) ◽  
pp. 5601-5608
Keyword(s):  
Technical College ◽  
College Graduates ◽  
Power Transmission ◽  
Electrical Equipment ◽  
Green Jobs ◽  
Industrial Installation ◽  
Simple Power ◽  
Maintenance Work ◽  
Power Tools ◽  
Electrical Installation

The purpose of this study is to uncover employers’ assessment of possessed generic green skills for green jobs of electrical installation and maintenance work graduates of technical college in Nigeria. The study used 120 out of 140 employers of technical College Graduates in Adamawa State. The instrument used for the data collection was a questionnaire. Mean and standard deviation were used to analyze research data. The hypothesis was tested at 0.05 level of significance. The findings reveal that, in the rewinding of electrical machines modules of electrical installation and maintenance work, technical college graduates have adequate skills to work in the industry except in few areas like: conduct of preventive maintenance and testing faults in electrical filing machines’ winding, the ability to locate faults in electrical filing machines’ winding, carrying out insulation resistance test, interpreting drawings of electrical equipment where they showed averagely adequate and slightly adequate skills. Similarly, from the data obtained and analyzed, the result indicates that the graduates have adequate skills in industrial installation except in few areas like: Ability to handle power transmission equipment and components, maintain simple power tools, to test simple power tools, to interpret drawings of electrical equipment, to read symbols. Therefore, the researchers concluded that technical college graduates have adequate technical skills for green jobs and to work in the industries.

Measuring and reporting on system performance across the Canadian cancer control continuum.

2012 ◽  
Vol 30 (34_suppl) ◽  
pp. 254-254
Author(s):  
Rami Rahal ◽  
Tonia Forte ◽  
Julie Klein-Geltink ◽  
Gina Lockwood ◽  
Carolyn Sandoval ◽  
...  
Keyword(s):  
Quality Improvement ◽  
Performance Indicators ◽  
System Performance ◽  
Cancer Control ◽  
Evidence Based ◽  
Quality Improvements ◽  
Performance Targets ◽  
Patient Reported ◽  
Treatment Research ◽  
The Impact

254 Background: The Canadian Partnership Against Cancer’s System Performance initiative is a national, collaborative effort, aimed at reporting pan-Canadian system performance indicators across the cancer control continuum to inform system-wide quality improvements. Methods: This work involved prioritizing indicator development to address quality and cancer continuum dimensions, defining and adopting standardized methodologies, and collecting validated, comparable data from provincial and national sources. Results have been disseminated though a number of general and special topic reports and have been used by policy makers and planners to identify and interpret gaps, variations, and trends to inform quality improvement strategies. An independent evaluation of the impact of this work was conducted in 2012. Results: The Reports, published annually since 2009, include a broad range of performance indicators on prevention, screening, diagnosis and treatment, research, patient experience, survivorship, supportive care, and long-term outcomes. Results show notable differences in performance by province, age and gender, geography (urban/rural), and socio-economic status, including significant variations in clinical practice patterns and concordance with evidence-based surgical, radiation, and systemic therapy guidelines. These are examined along with population risk factors, screening rates, and wait times, to assess relationships with outcome measures, including patient reported outcomes. Special studies, including chart reviews, have been conducted to explain variations, set performance targets, and to help focus quality improvement efforts. The impact evaluation identified substantial uptake of system performance information across the country and a range of specific initiatives informed by the work. Conclusions: This work represents one of the most comprehensive efforts of its kind involving all provincial and national jurisdictions in the sharing and dissemination of standardized performance results, the development of evidence-based national performance targets, and coordinated efforts to use this information to inform system-wide quality improvements in cancer control.

The relationship between income and performance indicators in general practice: a cross-sectional study

2005 ◽  
Vol 18 (4) ◽  
pp. 258-264 ◽  
Author(s):  
M Ashworth ◽  
D Armstrong ◽  
J de Freitas ◽  
G Boullier ◽  
J Garforth ◽  
...  
Keyword(s):  
Performance Indicators ◽  
Clinical Care ◽  
Quality Care ◽  
Cross Sectional Study ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Practice Staff ◽  
Performance Targets ◽  
And Performance ◽  
The Relationship

Objective: To explore the relationship between the income of general practitioners (GPs) and the performance characteristics of their practices. Design: Cross-sectional survey. Setting: All practices ( n = 166) in an inner city health authority, two years before the introduction of the new GP contract in April 2004 were studied. Main outcome measures: True income per GP was unavailable to us. Instead, the proxy measure - superannuable pay - was calculated (gross eligible income per GP minus the national average sum for GP expenses). Practice staff funding figures were also obtained. These two financial indicators were compared with practice characteristics and performance indicators. Results: Data were available from 151 out of 166 practices. Based on regression analysis, larger list sizes and higher practice staff budgets predicted 31% of the variation in GP income (standardized β = 0.66, P < 0.001; β = 0.19, P = 0.02; respectively). Higher staff budgets were independently associated with better cervical smear and two-year-old vaccination rates (standardized β = 0.24, P < 0.01; β = 0.18, P = 0.03; respectively). No association was demonstrated between performance indicators and income. Conclusion: Under the previous contract, GPs were able to maximize their income by taking on more patients, whereas achievement of performance targets had very little impact on overall income. The opportunity costs of pursuing higher-quality care might have outweighed the modest financial rewards attached to performance targets. Provided rewards for good-quality care are sufficiently high, the new GP contract is likely to tip the balance in favour of generating earnings by improving the quality of clinical care. To deliver this care, as measured by available performance indicators, our findings imply that a greater investment in practice staff will be needed.

scholarly journals Evaluasi Penyusunan Indikator Kinerja Dengan Menggunakan Model Ongoing Performance Management And Measurement Pada Satuan Kerja Perangkat Daerah Pemerintah Kabupaten Cirebon

2021 ◽  
Vol 21 (02) ◽  
Author(s):  
Juwenah Juwenah ◽  
Firman Hidayat
Keyword(s):  
Performance Management ◽  
Performance Indicators ◽  
Secondary Data ◽  
Sampling Technique ◽  
Logic Model ◽  
Regional Government ◽  
Purposive Sampling ◽  
Performance Targets ◽  
Study Approach ◽  
And Performance

ABSTRACT This study aims to analyze or re-evaluate the performance indicators of the Cirebon Regional Government contained in the 2019 LAKIP document with the OPM & M approach, so that an overview of the conditions of performance indicators in the LAKIP document can be seen, the suitability of information between performance indicators in the stipulation document performance and LAKIP documents, and the suitability of performance target information contained in planning documents (RPJMD, RKPD, TAPKIN) to reporting documents (LAKIP). The data used in this study are primary and secondary data with the sampling technique using purposive sampling. The analysis technique used in this research is descriptive technique with qualitative methods and a case study approach. The results showed that (1) the performance targets contained in the planning documents and accountability reports of government agencies had not shown the suitability of the information. (2) The performance indicators of the Cirebon Regency government which are contained in the planning documents and performance reporting documents have shown the suitability of the information. (3) SKPD performance targets and performance indicators contained in the Regional Government's 5-year planning document (RPJMD) with the SKPD 5-year planning document (Renstra SKPD) have shown the suitability of the information. (4) Performance indicators in SKPD planning documents with SKPD reporting documents have shown conformity of information. (5) The factors that become the consideration of the Cirebon Regency government in preparing performance indicators are due to the obligations of laws and regulations, so that when viewed from the institutional theory this situation is classified as coercive isomorphism. Keywords: Performance, OPM & M, Logic Model ABSTRAK Penelitian ini bertujuan untuk melakukan analisis atau melakukan evaluasi kembali pada indikator kinerja Pemerintah Daerah Kabupaten Cirebon yang terdapat pada dokumen LAKIP Tahun 2019 dengan pendekatan OPM & M, sehingga dapat diketahui gambaran mengenai kondisi indikator kinerja pada dokumen LAKIP, kesesuaian informasi antara indikator kinerja pada dokumen penetapan kinerja dan dokumen LAKIP, dan kesesuaian informasi sasaran kinerja yang terdapat pada dokumen perencanaan (RPJMD, RKPD, TAPKIN) hingga dokumen pelaporan (LAKIP). Data yang digunakan pada penelitian ini adalah data primer dan sekunder dengan teknik pengambilan sampel menggunakan purposive sampling. Teknik analisis yang digunakan pada penelitian ini adalah teknik deskriptif dengan metode kualitatif dan pendekatan studi kasus. Hasil penelitian menunjukkan bahwa (1) sasaran kinerja yang terdapat dalam dokumen perencanaan dan laporan akuntabilitas instansi pemerintah belum menunjukkan kesesuaian informasi. (2) Indikator kinerja pada pemerintah daerah Kabupaten Cirebon yang tertuang dalam dokumen perencanaan dan dokumen pelaporan kinerja telah menunjukkan kesesuaian informasi. (3) Sasaran kinerja dan indikator kinerja SKPD yang terdapat dalam dokumen perencanaan 5 tahun Pemerintah Daerah (RPJMD) dengan dokumen perencanaan 5 tahun SKPD (Renstra SKPD) telah menunjukkan kesesuaian informasi. (4) Indikator kinerja pada dokumen perencanaan SKPD dengan dokumen pelaporan SKPD telah menunjukkan kesesuaian informasi. (5) Faktor-faktor yang menjadi pertimbangan pemerintah daerah Kabupaten Cirebon dalam menyusun indikator kinerja disebabkan oleh adanya kewajiban dari peraturan perundangan, sehingga jika dilihat dari teori institusional keadaan ini tergolong dalam koersif isomorfisma. Kata Kunci : Kinerja, OPM&M, Logic Model

Support of Logistic Processes in Modern Retail Chain Warehouse

2013 ◽  
Vol 309 ◽  
pp. 274-279 ◽  
Author(s):  
Naděžda Klabusayová
Keyword(s):  
Performance Indicators ◽  
Electronic Data Interchange ◽  
Stock Management ◽  
Retail Chain ◽  
Shipping Container ◽  
Data Interchange ◽  
Voice Technology ◽  
Retail Chains ◽  
The Voice

The aim of the article is to analyse and to provide a detail determination of some aspects that influence the effective functioning of the stock processes in the modern retail chains. The article deals with the monitoring of the Key Performance Indicators (KPI) and of the efficiency of the stock processes. Another areas described in the article are some aspects of the modern stock management by using the Warehouse Management System (WMS) with orientation on the reception of goods and picking of goods processes. In the area of the reception of goods, the article deals with the utilization of the Electronic Data Interchange for the Despatch Advice (EDI DESADV) in combination with the exploitation of the Serial Shipping Container Code (SSCC) during the goods reception. The picking of goods process is supported by the voice technology for picking of goods.

Organisational Success

2015 ◽  
pp. 120-137
Author(s):  
Hee Song Ng ◽  
Daisy Mui Hung Kee
Keyword(s):  
Performance Indicators ◽  
Superior Performance ◽  
Significant Shift ◽  
Full Potential ◽  
Sustainable Competitive Advantage ◽  
Resource Based View ◽  
The Face ◽  
Performance Drivers ◽  
Overall Performance ◽  
Resources And Capabilities

Organisational success has become the focus of a growing body of research in the field. In this chapter, the authors argue that although Key Performance Indicators (KPIs) are useful for tracking tangible performance drivers, KPIs cannot adequately measure intangible performance drivers. They suggest that Key Intangible Performance Indicators (KIPs) are often the essential characteristic that drives the success of organisations. Top management should incorporate both KPIs and KIPs into success strategy in order to generate a complete picture of the overall performance of organisations. Evidently, there is a significant shift of emphasis from measuring tangible to intangible performance measures. Drawing from the Resource-Based View (RBV), superior performance is attributed to superior resources, and this helps explain why organisations should unlock the full potential of tangible and intangible resources and capabilities in attaining sustainable competitive advantage. In the face of globalisation, organisations need to transform themselves to be highly competitive in order to stay ahead of competition and at the forefront of their industries. The development and application of KIPs will be a strategic move to provide further insights and an impetus for continual improvement. The authors fill a gap in the resource-based literature by identifying four critical KIPs that influence the success of organisations, and they are leadership, innovation, reputation, and employee satisfaction.

scholarly journals THE AGRICULTURE SECTOR PERFORMANCE IN MOZAMBIQUE

2015 ◽  
Vol 23 (4) ◽  
Author(s):  
SIBUSISO NHLENGETHWA ◽  
GREENWELL MATCHAYA ◽  
PIUS CHILONDA
Keyword(s):  
Low Income ◽  
Performance Indicators ◽  
Labour Productivity ◽  
Production Performance ◽  
Annual Growth ◽  
Low Income Countries ◽  
Agricultural Growth ◽  
Performance Targets ◽  
Agriculture Sector ◽  
Sector Performance

This paper sets out to analyse and present trends in agriculture sector performance in Mozambique for the period 2000 – 2013 (with particular attention paid to the last three to four years of the said period). In the quest to attain this aim the paper empirically focuses on the significance of charting the performance of the sector against the baseline sectoral performance targets enlisted in the PNISA, CAADP Framework and SADC RISDP. There are ten key performance indicators that the paper delves ascertain the performance of the agriculture sector. The performance of this sector is pivotal because in Mozambique the agriculture sector is vital for economic development (contributes more than 20% to the GDP) also in meeting the Millennium Development Goal I (MDG I). The trend analysis led to the following main findings; the growth in agricultural GDP and the annual GDP growth of the country surpassed the CAADP target of 6% annual growth despite the fact that Government of Mozambique has vehemently failed to substantially invest in the agriculture sector to meet the CAADP 10% target of the total budget to agriculture. Agriculture productivity (land and labour productivity) in Mozambique is quite low, it is even lower than the average of the Low-Income countries in the region henceforth, the country has however been struggling to meet the agriculture production performance indicators. This is noted by the country's failure to meet both the SADC RISDP and Abuja Declaration fertilizer use targets of 50kg/ha and 65kg/ha respectively and the failure to meet the SADC RISDP irrigation target of doubling the area under irrigation to 7%. Consequently the country has failed to meet the SADC RISDP cereal production target of 2000kg/ha. The analysis also depict that the country has failed to meet the SADC RISDP livestock annual growth target of 4%. The implications of these failures have a significant bearing on the country's battle to offset poverty; the country's GHI is still alarming and the proportion of the population below the minimum dietary energy consumption is still high (41% on average) whilst the MDG I target stands at 28%. The major deduction from these findings is that there is a need for more concerted efforts in Mozambique to increase and refine agricultural growth investments; this can be carried out efficiently operationalising the PNISA to achieve the PEDSA, SADC RISDP and CAADP objectives. 

scholarly journals Impact of E-maintenance over Industrial Processes

2021 ◽  
Author(s):  
Yassine MOUMEN ◽  
Mariam BENHADOU ◽  
Abdellah HADDOUT
Keyword(s):  
Market Share ◽  
Performance Indicators ◽  
Industrial Processes ◽  
The Internet ◽  
Performance Targets ◽  
Business System ◽  
It Impacts ◽  
Common Term

During the course of the industrial 4.0 era, companies have been exponentially developed and have digitized almost the whole business system to stick to their performance targets and to keep or to even enlarge their market share. Maintenance function has obviously followed the trend as it’s considered one of the most important processes in every enterprise as it impacts a group of the most critical performance indicators such as: cost, reliability, availability, safety and productivity. E-maintenance emerged in early 2000 and now is a common term in maintenance literature representing the digitalized side of maintenance whereby assets are monitored and controlled over the internet. According to literature, e-maintenance has a remarkable impact on maintenance KPIs and aims at ambitious objectives like zero-downtime.

scholarly journals Analysis of Supply Chain Management Performance using SCOR and AHP Methods In Green Avenue Apartments of East Bekasi

2020 ◽  
Vol 1 (2) ◽  
pp. 141-148
Author(s):  
Anjas Handayani ◽  
Christianto Yuppie Setyatama
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Performance Appraisal ◽  
Performance Indicators ◽  
Performance Indicator ◽  
Raw Materials ◽  
Supply Chain Performance ◽  
Company Performance ◽  
Chain Management ◽  
Performance Achievement

This study analyzes the performance of a company's supply chain as measured by an approach using the SCOR method or the Supply Chain Operations Reference. SCOR is divided into 5 basic supply chain management processes, namely plan, source, make, deliver and return. Due to schedule delays of 3%, it is affected by the late delivery of raw materials ordered from suppliers and the quality of raw materials is below standard. Performing a performance measurement approach is also supported by the Analytical Hierarchy Process (AHP) method to determine the weight of each performance indicator and is calculated using the Expert Choice v11 program in this study. The purpose of this study was to determine how much value the PT Adhi Commuter Properti supply chain performance and what performance indicators should be improved. The results of the study resulted in a 75.444 overall supply chain performance achievement score of the GOOD category in achieving total company performance appraisal and priority improvement recommendations of 4 performance indicators that are expected to help improve the company's supply chain performance, namely the fulfillment of raw materials, structures, defective products and demand that the company can fulfill.

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