scholarly journals Analisis Jalur Faktor-faktor yang Mempengaruhi Loyalitas Penumpang BRT Trans Musi

2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Lady Yulita Yulita ◽  
Irmeilyana Irmeilyana
Keyword(s):  
Path Analysis ◽  
Public Transportation ◽  
Path Model ◽  
Bus Rapid Transit ◽  
Rapid Transit ◽  
Reliability Factor ◽  
Transportation Services ◽  
Transport Services ◽  
Passenger Satisfaction ◽  
Public Transport Services

 Abstrak— Trans Musi adalah sistem transportasi berjenis Bus Rapid Transit (BRT) di Kota Palembang, Sumatra Selatan. Tujuan dikembangkannya BRT Trans Musi adalah dalam rangka menyediakan pelayanan angkutan umum yang sesuai dengan kebutuhan masyarakat. Dalam pelayanan angkutan umum ada faktor-faktor yang dapat mempengaruhi kepuasan dan loyalitas penumpang yaitu keandalan, daya tanggap, jaminan, empati, bukti langsung, dan harga. Tujuan dari penelitian ini untuk mengetahui faktor-faktor yang secara signifikan berpengaruh langsung maupun tidak langsung terhadap kepuasan penumpang Trans Musi serta mengetahui besarnya pengaruh faktor-faktor tersebut dan kepuasan terhadap loyalitas penumpang. Metode yang digunakan adalah analisis jalur. Berdasarkan data kueioner, model jalur yang terbentuk adalah  = 0,1869 + 0,0616  - 0,0213  + 0,1201  + 0,1948 + 0,1417  +0,6984  dan  = 0,0398 + 0,0985  - 0,0087  - 0,0218  - 0,0488 + 0,0301  + 0,6299 + 0,5461. Hasil penelitian dengan α = 5% menunjukkan bahwa faktor keandalan (X1), faktor keandalan (X5) dan faktor harga (X6) berpengaruh secara signifikan terhadap kepuasan penumpang (Y1) dengan besar pengaruh berturut-turut 0,1869, 0,1948 dan 0,1417. Selain itu, faktor kepuasan penumpang (Y1) berpengaruh secara signifikan terhadap loyalitas penumpang (Y2) dengan besar pengaruh 0,6299. Kata Kunci— Kepuasan Penumpang, Loyalitas Penumpang, Analisis Jalur, Trans Musi. Abstract— Trans Musi is a Bus Rapid Transit (BRT) transport system in Palembang, Indonesia. The purpose of the development of BRT Trans Musi is in order to provide public transportation services in accordance with the needs of the community. In public transport services there are factors that can affect passenger satisfaction and loyalty that is reliability, responsiveness, assurance, empathy, direct evidence, and price. The purpose of this research is to know factors that significantly influence directly or indirectly to passenger satisfaction of Trans Musi and to know the influence of those factors and satisfaction to passenger loyalty. The method used is path analysis. Based on the questionnaire data, the path model formed is   = 0.1869 + 0.0616  – 0.0213  + 0.1201  + 0.1948 + 0.1417  +0.6984  and  = 0.0398 + 0.0985  – 0.0087  – 0.0218  – 0.0488 + 0.0301  + 0.6299 + 0.5461. The result of research with α = 5% indicated that reliability factor (X1), reliability factor (X5) and price factor (X6) had significant effect to passenger satisfaction (Y1) with the influence of 0.1869, 0.1948 and 0.1417 respectively. In addition, passenger satisfaction factor (Y1) significantly influence passenger loyalty (Y2) with a large influence of 0.6299.Keywords— Passenger Satisfaction, Passenger Loyalty, Path Analysis, Trans Musi. 

scholarly journals IMPROVING PASSENGERS SATISFACTION OF “TRAVEL” CORRIDOR PADANG-PESISIR SELATAN USING IMPORTANCE - SATISFACTION ANALYSIS (ISA)

SINERGI ◽  
2019 ◽  
Vol 23 (2) ◽  
pp. 153
Author(s):  
Yosritzal Yosritzal ◽  
Seprino Hendra ◽  
Bayu Martanto Adji
Keyword(s):  
Public Transportation ◽  
Random Sampling ◽  
Total Sample ◽  
Quadrant Analysis ◽  
Air Conditioner ◽  
Transportation Services ◽  
Transport Services ◽  
Bus Services ◽  
Public Transport Services ◽  
Satisfaction Analysis

This study was motivated by the case of the disappearance of legal bus services due to their loss in competition with a kind of car services called “Travel” for the corridor of Padang - Pesisir Selatan, West Sumatera, Indonesia. Travel might not legal public transport services, and therefore, in this study is also called un-official public transportation. This study aims to determine the driving attributes for passenger’s satisfaction of un-official public transportation services and to figure out the service attributes that need to be improved according to passengers’ perceptions. Data was collected using random sampling with a total sample of 160 respondents and was analyzed using the Importance Satisfaction Analysis (ISA) method. Quadrant analysis of ISA revealed that the availability of music and air conditioner on-board is not so essential but resulting a higher satisfaction to passengers. Passengers are calling for an improvement of the services by consistently implementing the law against a driver who uses a mobile phone while driving or driving inconsiderately, and improving the courtesy and friendliness of the driver.

scholarly journals THE PERCEIVED IMAGE OF TRANSJAKARTA BUS RAPID TRANSIT

2015 ◽  
Vol 2 (1) ◽  
pp. 13
Author(s):  
Andri Warman ◽  
Muhammad Iqbal Firdaus ◽  
Aisyah Rahmawati
Keyword(s):  
Descriptive Analysis ◽  
Reduction Factor ◽  
Bus Rapid Transit ◽  
Optimum Level ◽  
Rapid Transit ◽  
Five Dimensions ◽  
Frequent Users ◽  
Transport Services ◽  
Mode Of Transport ◽  
Public Transport Services

Public transport services provided by Bus Rapid Transit TransJakarta has been launched by the local government of DKI Jakarta as a mass and rapid transport mode that can attract the users of personal vehicle to use this mode of transport. Although the passengers are increasing, but the condition has not reached the optimum level yet. This study is done as an attempt to map the image perceived by the users, either frequent users, occasional users, or non-frequent users. The image projected by the users will depend on the experience degree and information each individual has. The method used here is descriptive analysis and reduction factor to obtain the dimensions of image in the respondents’ mind toward TransJakarta bus. The result shows five dimensions that construct the image, namely affective dimension (Eigenvalue = 5,488, or 26% of all variances), dimension of vehicle aspects (Eigenvalue = 1,794, or 8.5% of all variances), dimension of service characteristic (Eigenvalue = 1,635, or 7.8% of all variances), dimension of impact on the trip (Eigenvalue = 1,348, or 6.4% of all variances), and dimension of impact on the user/other people (Eigenvalue = 1,088, or 5.1% of all variances).

scholarly journals How Twitter Works in Public Transportation: A Case Study of Bus Rapid Transit in Jakarta and Semarang

2020 ◽  
Vol 14 (2) ◽  
pp. 53-63
Author(s):  
Surya Hidayat Bokings ◽  
Achmad Nurmandi ◽  
Mohammad Jafar Loilatu
Keyword(s):  
Information Integration ◽  
Public Transportation ◽  
Bus Rapid Transit ◽  
Rapid Transit ◽  
Transportation Services ◽  
Central Java ◽  
Twitter Account ◽  
The Difference ◽  
High Level ◽  
Transportation Routes

The research focuses on using social media (Twitter) as a medium for public transportation services (Bus Rapid Transit - BRT) in Semarang and Jakarta. The research uses Nvivo 12 Plus as a tool in qualitative research methods. The results show that the function regarding Twitter accounts of BRT in Semarang and Jakarta has several differences. The difference is based on information integration services, interaction information and transparency, and adaptive and responsive information services. In conclusion, the information integration on Twitter accounts of BRT in Semarang and Jakarta services works well, but a more dominant function is found in BRT in Jakarta. The Twitter account of BRT in Jakarta provides more information on transportation routes, such as the number of routes and fleets. BRT in Jakarta is a responsive account, responding to questions or mentions given by its users. The high level of activity makes the BRT Jakarta account more active. Moreover, the form of information conveyed by the Twitter account of BRT Semarang has its characteristics because it shows more the character of the region (Central Java).

scholarly journals PERFORMANCE ANALYSIS AND MODELING OF PASSENGER PUBLIC TRANSPORT SERVICES IN SALATIGA CITY

ASTONJADRO ◽  
2021 ◽  
Vol 11 (1) ◽  
pp. 61
Author(s):  
Mudjiastuti Handajani ◽  
Ferry Firmawan ◽  
Harmini Harmini
Keyword(s):  
Performance Analysis ◽  
Public Transport ◽  
Public Transportation ◽  
Waiting Times ◽  
Load Factor ◽  
Transportation Services ◽  
Transport Services ◽  
Research Activities ◽  
Directorate General ◽  
Public Transport Services

<p>The performance condition of public transportation services in Salatiga City does have an average rating of still good, but it still has classic problems such as there is no passenger stop, public transportation takes a long time to catch up on deposits, and passengers do not know the fare per kilometer that must be paid. These conditions encourage research activities in the form of an analysis of the performance of public transport passengers in Salatiga City (Case Study of the Tamansari – Blotongan Route). The long-term goal of this research is that the resulting analysis can contribute to stakeholders in Salatiga City, especially in terms of (public transport) towards smart transportation. The specific target to be achieved from the research is the analysis and modeling of the performance of passenger public transport services that will be carried out in Salatiga City, in the form of field surveys and secondary data collection, namely: number of vehicles, number of passengers and data in the form of public transport routes: routes, schedules, speeds and Primary forms are: boarding alighting (up and down passengers) and headway (distance between two public transport vehicles). The analytical method used is the analysis and modeling of the performance of passenger public transportation services in accordance with Government Regulation No. 10 of 2012 Directorate General of Land Transportation concerning Minimum Service Standards for Road-Based Mass Transportation. The results showed that the physical condition of the passenger fleet of Salatiga City on the Tamansari - Blotongan PP route was classified as suitable for use. There are a total of 90 fleets that are sufficient for the needs of Salatiga City public transport passengers who want to travel by means of transportation. The results of the performance analysis based on various indicators show that the performance quality of public transportation services in Salatiga City has met the standards set by the Directorate General of Land Transportation. It can be seen from the results of the load factor analysis with a value of 0.72, the value is included in category A, namely &gt; 0.8. For the level of satisfaction and level of performance, most of the indicators have met the satisfaction of public transport passengers in Salatiga City, so it is sufficient to maintain it. However, there are indicators of waiting times for public transportation that need to be improved.</p>

scholarly journals The Perceived Image of TransJakarta Bus Rapid Transit

2017 ◽  
Vol 2 (1) ◽  
pp. 13 ◽  
Author(s):  
Andri Warman ◽  
Muhammad Iqbal Firdaus ◽  
Aisyah Rahmawati
Keyword(s):  
Descriptive Analysis ◽  
Reduction Factor ◽  
Bus Rapid Transit ◽  
Optimum Level ◽  
Rapid Transit ◽  
Five Dimensions ◽  
Frequent Users ◽  
Transport Services ◽  
Mode Of Transport ◽  
Public Transport Services

Public transport services provided by Bus Rapid Transit TransJakarta has been launched by the local government of DKI Jakarta as a mass and rapid transport mode that can attract the users of personal vehicle to use this mode of transport. Although the passengers are increasing, but the condition has not reached the optimum level yet. This study is done as an attempt to map the image perceived by the users, either frequent users, occasional users, or non-frequent users. The image projected by the users will depend on the experience degree and information each individual has. The method used here is descriptive analysis and reduction factor to obtain the dimensions of image in the respondents’ mind toward TransJakarta bus. The result shows five dimensions that construct the image, namely affective dimension (Eigenvalue = 5,488, or 26% of all variances), dimension of vehicle aspects (Eigenvalue = 1,794, or 8.5% of all variances), dimension of service characteristic (Eigenvalue = 1,635, or 7.8% of all variances), dimension of impact on the trip (Eigenvalue = 1,348, or 6.4% of all variances), and dimension of impact on the user/other people (Eigenvalue = 1,088, or 5.1% of all variances).

scholarly journals ANALISIS BIAYA OPERASIONAL KENDARAAN (BOK) BUS RAPID TRANSIT (STUDI KASUS: TRAYEK RAJABASA – PANJANG)

CIVED ◽  
2020 ◽  
Vol 7 (2) ◽  
pp. 73
Author(s):  
Zenia F - Saraswati ◽  
Dabi Sefianiz
Keyword(s):  
Public Transportation ◽  
Urban Economics ◽  
City Government ◽  
Bus Rapid Transit ◽  
Rapid Transit ◽  
Transport Services ◽  
Mass Public ◽  
Transportation Service ◽  
Urban Public Transport ◽  
The City

As the city growing bigger in line with population, urban economics will be alongside daily transportation. The high number of daily transportation need to be accommodated with urban public transport services. In 2011, Bandar Lampung City Government provide Bus Rapid Transit (BRT) as a mass public transportation service in Bandar Lampung City. But, after about 9 (nine) years, the number of Bus Rapid Transit (BRT) route services is drop. The sustainability is questioned due to the number of passengers and operating routes continuously down, starting from 7 (seven), to 3 (three) then today is only 1 (one) left. But the city without public transportation service certainly become a bad precedent. Rajabasa Route-Panjang is the only Bus Rapid Transit (BRT) service exist. The vehicle operating costs calculation shows about IDR 648,101,870 / year, IDR 1,874,252 / day, IDR 312,375 / trip, IDR 8,255 / km, IDR 156,188 / hour and IDR 3, IDR 124 / seat needs to be provided by the regulator/government to ensure the service.

scholarly journals Proximity Indexing of Public Transport Terminals in Metro Manila

2021 ◽  
Vol 13 (8) ◽  
pp. 4216
Author(s):  
Krister Ian Daniel Roquel ◽  
Raymund Paolo Abad ◽  
Alexis Fillone
Keyword(s):  
Spatial Distribution ◽  
Public Transport ◽  
Public Transportation ◽  
Travel Demand ◽  
Supply And Demand ◽  
Transportation Services ◽  
Transport Services ◽  
Multimodal Transport ◽  
Metro Manila ◽  
Public Transport Services

Despite the extensive transit network in Metro Manila, intermodal connections between public transportation services are still fragmented. In response, authorities proposed various multimodal transport terminals around the periphery of the metropolis. However, there is a need to understand how these proposed terminals will impact existing transportation infrastructure and services as well as the current travel demand. This paper proposes a method that quantifies the nearness of any subject to any metric of interest, or in this case, the location of the terminal based on its proximity to existing transit supply and demand at different points in the transport network. It involves a simple methodology that requires only the spatial distribution of relevant transport planning data (e.g., public transport services, public transport passenger activity). It was found that the spatial distribution of the transport terminals in the study area is more closely related to the transit supply. Using the same methodology, several potential locations in Metro Manila (e.g., central terminal, terminal along a major junction) were assessed to see whether these are viable sites for a multimodal terminal. One scenario configuration was found to be better integrated with where trips start and/or end, while another seemed to improve integration of the existing railways.

scholarly journals Perlindungan Hukum Bagi Penumpang Angkutan Umum Trans Serasi Tabanan

2020 ◽  
Vol 2 (1) ◽  
pp. 42-46
Author(s):  
I Gusti Agung Tria Masdiana Putra ◽  
I Nyoman Putu Budiartha ◽  
Ni Made Puspasutari Ujianti
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Legal Protection ◽  
Service Users ◽  
Legal Research ◽  
Transportation Services ◽  
Community Environment ◽  
Transport Services ◽  
Conducting Research ◽  
Public Transport Services

Abstract-Transport is a facility that functions as the transfer of goods or people from one place to another. Seen in the community environment, in fact there are still a number of transporters who carry out actions outside standardization as well as carrying passengers in excess of the prescribed capacity, this has violated traffic rules and violated the rules on consumer protection, In addition, due to the neglected passenger rights and a lack of awareness of passengers in terms of security and comfort as service users, the authors are interested in lifting the title and conducting research on legal protection for public transport passengers at Trans Serasi Tabanan. The problems of this research are; 1. How is legal protection for public transport passengers as consumers of transportation facilities? and 2. What is the responsibility of the carrier for errors that result in losses for public transport passengers? This research is categorized into empirical research, because it wants to know the form of legal protection for Trans Serasi Tabanan passengers. From the results of the research and discussion show that the lack of awareness of the transporters in paying attention to the safety and comfort of passengers and passengers is also less aware of the importance of their rights to obtain security and comfort in using public transportation services so that their rights as service users are ignored.This legal research is expected for the transporters to pay more attention to the comfort and safety of passengers and the passengers are also more selective in using public transport services so that there are no events that can cause harm in any form. Keywords: Legal Protection; Passenger; Public transportation Abstrak-Angkutan merupakan sarana yang berfungsi sebagai pemindah barang ataupun orang dari suatu tempat ke tempat lainnya. Dilihat dalam lingkungan masyarakat, kenyataanya masih ada beberapa oknum pengangkut yang melakukan tindakan diluar standarisasi seperti halnya mengangkut penumpang dalam jumlah melebihi kapasitas yang telah ditetapkan , hal ini sudah melanggar tata tertib dalam berlalu lintas serta melanggar tata tertib tentang perlindungan konsumen. Selain itu, adanya hak-hak penumpang yang terabaikan serta kurangnya kesadaran penumpang dalam hal keamanaan dan kenyamanan sebagai pengguna jasa, maka penulis tertarik mengangkat judul dan melakukan penelitian mengenai perlindungan hukum terhadap penumpang angkutan umum Trans Serasi Tabanan. Adapun permasalahan dari penelitian ini yakni; 1. Bagaimanakah upaya perlindungan hukum terhadap penumpang angkutan umum sebagai konsumen fasilitas transportasi? serta 2. Bagaimanakah tanggung jawab pihak pengangkut terhadap kesalahan yang mengakibatkan kerugian bagi penumpang angkutan umum? Penelitian ini dikategorikan ke dalam penelitian empiris, dikarenakan ingin mengetahui bentuk perlindungan hukum bagi penumpang Trans Serasi Tabanan. Dari hasil penelitian dan pembahasan menunjukkan bahwa kurangnya kesadaran dari pihak pengangkut dalam memperhatikan keamanan dan kenyamanan penumpang serta dari pihak penumpang juga kurang menyadari pentingnya hak-hak mereka untuk memperoleh keamanan dan kenyamanan dalam menggunakan jasa angkutan umum sehingga hak mereka sebagai pengguna jasa pun terabaikan. Penelitian hukum ini diharapkan bagi pengangkut agar lebih memperhatikan kenyamanan dan keamanan penumpang serta pihak penumpang juga lebih selektif dalam menggunakan jasa transportasi angkutan umum agar tidak adanya kejadian yang dapat menimbulkan kerugian dalam bentuk apapun. Kata Kunci: Perlindungan Hukum ; Penumpang ; Angkutan Umum

scholarly journals Layanan Bus Rapid Transit Purwokerto-Purbalingga pada Pengguna Wanita Menuju Kesiapan Dimensi Smart Mobility

2021 ◽  
Vol 33 (1) ◽  
Author(s):  
Fauzan Romadlon
Keyword(s):  
Analysis Of Variance ◽  
Public Transportation ◽  
Smart City ◽  
Quantitative Methods ◽  
Sustainable Transportation ◽  
Bus Rapid Transit ◽  
Rapid Transit ◽  
Transportation Services ◽  
City Model ◽  
Smart Mobility

AbstrakPengoperasian Bus Rapid Transit (BRT) Purwokerto-Purbalingga bertujuan untuk meningkatkan pelayanan bagi para penggunanya. Faktanya, 70% pengguna BRT adalah wanita sehingga dibutuhkan keterlibatan wanita demi menunjang keberlangsungan pembangunan kota, khususnya pada layanan transportasi umum. Di sisi lain, Purwokerto dan Purbalingga merupakan wilayah yang telah berorientasi smart city. Pada Garuda Smart City Model, yaitu sebuah model smart city initiative, terdapat smart economy di mana klaster layanannya adalah smart mobility dan bagian penting dari smart mobility adalah layanan transportasi umum. Penelitian ini dilakukan untuk mengetahui hubungan sosio-ekonomi meliputi demografi dan pengalaman pengguna wanita dengan preferensinya terhadap layanan BRT. Selain itu, kesiapan kedua wilayah dalam penerapan smart city terutama smart mobility juga perlu diukur. Metode yang digunakan adalah kuantitatif dan kualitatif. Metode kuantitatif meliputi statistika deskriptif dan uji Analysis of Variance (ANOVA), sedangkan metode kualitatif digunakan untuk menganalisis indikator kesiapan smart mobility. Hasil yang diperoleh menunjukkan bahwa preferensi pada kriteria ekonomi, sosial, dan lingkungan memiliki respons yang signifikan terhadap sosio-ekonomi. Berdasarkan indikator kesiapan smart mobility, operasional BRT baru siap terhadap indikator aksesibilitas BRT. Indikator lain seperti akses multimoda transportasi, akses transportasi internasional, teknologi informasi dan komunikasi (TIK) untuk mendukung mobilitas, dan transportasi berkelanjutan dapat dikatakan belum siap. Oleh karena itu, dibutuhkan kajian yang komprehensif dan kebijakan yang mendukung dalam menuju kesiapan smart mobility, sehingga BRT mampu menjadi transportasi andalan yang nyaman, aman, dan profesional.Kata kunci: Layanan, Preferensi Wanita, Bus Rapid Transit, Smart Mobility.AbstractThe Service of Bus Rapid Transit of Purwokerto-Purbalingga for Female Users towards Readiness of Smart Mobility Dimension: Operating Bus Rapid Transit (BRT) of Purwokerto-Purbalingga aims to improve services for its users. In fact, 70% of BRT users are women, so it requires the involvement of female users to support the sustainability of urban development, especially in public transportation services. On the other hand, Purwokerto and Purbalingga are areas that have been smart city-oriented. In the Garuda Smart City Model, which is a smart city initiative model, there is a smart economy where the service cluster is smart mobility and its main part is public transportation service. This research is conducted to determine the socio-economic correlation of demographics and experience of female users of BRT with their preferences toward the services. In addition, the readiness of the two regions in the application of the smart city, especially smart mobility, also needs to be measured. The methods used were quantitative and qualitative. Quantitative methods include descriptive and Analysis of Variance (ANOVA) test, while qualitative methods were used to analyze indicators of smart mobility readiness. The results obtained show that preferences for economic, social, and environmental criteria have a significant response to socioeconomic. Based on smart mobility readiness indicators, BRT operations are only ready on the indicator of BRT accessibility. Other indicators such as multimodal transportation access, international transportation access, Information and Communication Technology (ICT) to support mobility, and sustainable transportation are not ready yet. Therefore, comprehensive studies and policies that support smart mobility are needed so that BRT can become a reliable, safe, and professional transportation.Keywords:  Service, Women’s Preference, Bus Rapid Transit, Smart Mobility.

scholarly journals An Implementation of Repetitive Scheduling Method in Bus Transportation Schedule

2019 ◽  
Vol 8 (11S) ◽  
pp. 804-806
Keyword(s):  
Public Transportation ◽  
Sustainable Transportation ◽  
Bus Rapid Transit ◽  
Rapid Transit ◽  
Transport Services ◽  
The People ◽  
Transportation Service ◽  
Scheduling Method ◽  
Transportation Schedule ◽  
The Impact

Sustainable transportation is a transportation system that minimizes the impact on economic, social and environmental aspects. One of the land transportation used in Makassar is Bus Rapid Transit (BRT). Bus Rapid Transit (BRT) Trans Mamminasata is a public transportation service that can be used by the people of Makassar in middle and lower level. In public transport services is often found the uncertainty waiting time of bus arrival and departure at each stop. This research applies repetitive scheduling method in solving the scheduling problem to know the departure and arrival schedule of Bus Rapid Transit (BRT) at every stop. This research proposes the arrival and departure schedule of Bus Rapid Transit (BRT) based on each route at each stop. The result of the repetitive scheduling method is the duration of time and the number of units of the bus according to the condition intensity.

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