scholarly journals Persepsi terhadap Kualitas Layanan, Kepuasan dan Loyalitas Konsumen

2012 ◽  
Vol 1 (2) ◽  
Author(s):  
Syarifa Zahra
Keyword(s):  
Regression Analysis ◽  
Customer Satisfaction ◽  
Correlation Analysis ◽  
Significant Relationship ◽  
Partial Correlation ◽  
Regression Technique ◽  
Quality Of Services ◽  
Partial Correlation Analysis ◽  
The Relationship

Abstract. The present study attempted to find out the relationship between customers’ perception towards quality of services and customer satisfaction with their loyalty. To collect the data, researcher assigned about 100 customers of Prodia as the subjects of the research who undertook their laboratory check up at the Clinic of Prodia Malang. All data were analyzed by using regression technique and then partial correlation analysis. The results of regression analysis showed that there was a significant relationship between customers’ perception towards quality of services and customers’ satisfaction towards customers’ loyalty). Meanwhile, the result of partial correlation analysis indicated that there was a positive correlation between qualities of services and customers’ loyalty.  However, there was no correlation between customers’ satisfaction and loyalty of customers. The contribution given by customers’ perception towards quality of services and customer satisfaction with costumers’ loyalty is 59,8%.Keywords:  Perception on quality of services, Customers, Satisfaction, Loyalty.

scholarly journals Hubungan Antara Religiusitas dan Dukungan Sosial dengan Kebahagiaan Pelaku Konversi Agama

2015 ◽  
Vol 4 (1) ◽  
Author(s):  
Zaenab Pontoh ◽  
M. Farid
Keyword(s):  
Social Support ◽  
Regression Analysis ◽  
Correlation Analysis ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Partial Correlation ◽  
Religious Conversion ◽  
Chinese Community ◽  
Partial Correlation Analysis ◽  
The Relationship

The purpose of this study was to investigate the relationship between religiosity and social support with happiness among perpetrators of religious conversion. The data was collected from 60 participants who had experienced with religious conversion (muallaf) in Chinese Community. The participants were between 40 and 55 years of age. Data of this study was analysed by using a multiple regression analysisThe results of multiple regression analysis showed F = 20,060 with p = 0, 00 (p < 0, 01), it was revealed that religiosity and social support were found to be highly significant with happiness. Therefore, the result of this study indicated that hypothesis that there is any relationship between religiosity and social support with happiness was accepted. The results of partial correlation analysis were; (1) there was positive correlation between religiosity and happiness (r partial = 0,473, t = 4,056, with p = 0,000 (p<0,01)). It means,by increasing the religiosity, the happiness among perpetrators of religious conversion also will increase and (2) there was no any correlation between social support and happiness among perpetrators of religious conversion(r partial = 0,221 t = 1,715,with p = . 0,092 (p>0, 05)).

scholarly journals KEPUASAN KERJA DITINJAU DARI KOMUNIKASI INTERPERSONAL DAN BUDAYA ORGANISASI

2017 ◽  
Vol 4 (1) ◽  
pp. 33
Author(s):  
Flora Grace Putrianti
Keyword(s):  
Job Satisfaction ◽  
Organizational Culture ◽  
Regression Analysis ◽  
Correlation Analysis ◽  
Interpersonal Communication ◽  
Partial Correlation ◽  
Partial Correlation Analysis ◽  
Statistical Program ◽  
The Relationship ◽  
Effective Contribution

ABSTRACT This research were aimed to find out the relationship between the interpersonal communication and organizational culture with the job satisfaction, the relationship between the interpersonal communication with the job satisfaction and the relationship between organizational culture with the job satisfaction of lecturer at Universitas Sarjanawita Tamansiswa Yogyakarta.The data were collected by using job satisfaction scales, interpersonal communication scales and organizational culture scales. The research was conducted at the Universitas Sarjanawita Tamansiswa Yogyakarta. The total number of the subjects were 58 that meet the criteria as a research subject.Data were analyzed by using multiple regression analysis and partial correlation analysis, by using SPSS version 17.0 statistical program as a tool. Theresult regression analysis showed : a) There were correlation between the interpersonal communication and the organizational culture with the job satisfaction. The result showed R=0,638 and Adjusted R Square (R²)=0,406, b) there were correlation positively between the interpersonal communication with job satisfaction. The result showed R partial=0,544 (p=0,000) and effective contribution=29,6% and c) there were correlation positively between organizational culture with job satisfaction. The result showed R partial=0,505 (p=0,000)  and effective contribution=25,5%.Key words : Job Satisfaction, Interpersonal Communication, Organizational 

THE IMPLEMENTATION OF ISO 9001:2015 TO IMPROVE QUALITY OF SERVICE AT PUSAT KESIHATAN UNIVERSITI (PKU), UNIVERSITI UTARA MALAYSIA(UUM)

2018 ◽  
Vol 13 (Number 2) ◽  
pp. 67-77
Author(s):  
Anis Syamimi Abd Rahim ◽  
Mohd Norhasni Mohd Asaad
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Descriptive Statistics ◽  
Iso 9001 ◽  
Quality Of Services ◽  
Research Questions ◽  
Spss Software ◽  
The Relationship ◽  
Universiti Utara Malaysia

The purpose of this study is to review the implementation of ISO 9001:2015 in order to improve the quality of services at Pusat Kesihatan Universiti (PKU), Universiti Utara Malaysia. The respondents of this study were customers at the PKU, UUM. The questionnaire was distributed to 50 respondents. The data were analyzed using SPSS software version 24. The data were tested using descriptive statistics, and correlation analysis to answer the research questions and to achieve the objectives. The findings show that customers agree that implementation of ISO 9001:2015 give service at PKU, UUM is good and satisfied. Through the correlation test, the results showed that the relationship between the implementation of ISO 9001:2015 has a positive and significant impact on customer satisfaction and the effect of implementing ISO 9001:2015 has a positive and significant impact in improving quality of service at PKU, UUM.Through mean and standard deviation tests, results show that tangible dimensions are the main dimensions of customer satisfaction while dimensions with low values are dimensions of responsiveness.Therefore, all aspects of service in PKU, UUM will be strengthened and all aspects of the weaknesses could be addressed to improve the service in order to maintain good quality services.

scholarly journals Correlating Capsaicinoid Levels and Physicochemical Proper-ties of Kimchi and Its Perceived Spiciness

Foods ◽  
2021 ◽  
Vol 10 (1) ◽  
pp. 86
Author(s):  
So-Ra Yoon ◽  
Yun-Mi Dang ◽  
Su-Yeon Kim ◽  
Su-Yeon You ◽  
Mina K. Kim ◽  
...  
Keyword(s):  
Correlation Analysis ◽  
Physicochemical Properties ◽  
Correlation Coefficient ◽  
Partial Correlation ◽  
Sugar Content ◽  
Amino Acid Content ◽  
Titratable Acidity ◽  
Free Sugar ◽  
Partial Correlation Analysis ◽  
The Relationship

Capsaicinoid content, among other factors, affects the perception of spiciness of commercial kimchi. Here, we investigated whether the physicochemical properties of kimchi affect the spicy taste of capsaicinoids perceived by the tasting. High-performance liquid chromatography (HPLC) was used to evaluate the capsaicinoid content (mg/kg) of thirteen types of commercial kimchi. The physicochemical properties such as pH, titratable acidity, salinity, free sugar content, and free amino acid content were evaluated, and the spicy strength grade was determined by selected panel to analyze the correlation between these properties. Panels were trained for 48 h prior to actual evaluation by panel leaders trained for over 1000 h according to the SpectrumTM method. Partial correlation analysis was performed to examine other candidate parameters that interfere with the sensory evaluation of spiciness and capsaicinoid content. To express the specific variance after eliminating the effects of other variables, partial correlations were used to estimate the relationships between two variables. We observed a strong correlation between spiciness intensity ratings and capsaicinoid content, with a Pearson’s correlation coefficient of 0.78 at p ≤ 0.001. However, other specific variables may have influenced the relationship between spiciness intensity and total capsaicinoid content. Partial correlation analysis indicated that the free sugar content most strongly affected the relationship between spiciness intensity and capsaicinoid content, showing the largest first-order partial correlation coefficient (rxy/z: 0.091, p ≤ 0.01).

scholarly journals The Relationship of Functional Status of Cortisol, Testosterone, and Parameters of Metabolic Syndrome in Male Schizophrenics

2020 ◽  
Vol 2020 ◽  
pp. 1-8
Author(s):  
Yi Han ◽  
Haifeng Ji ◽  
Li Liu ◽  
Yuncheng Zhu ◽  
Xixi Jiang
Keyword(s):  
Quality Of Life ◽  
Metabolic Syndrome ◽  
Regression Analysis ◽  
Correlation Analysis ◽  
Testosterone Level ◽  
Linear Regression Analysis ◽  
Fasting Blood Glucose ◽  
Metabolic Indices ◽  
The Relationship

Background. The cross-sectional study is aimed at investigating the relationship between cortisol, testosterone, and metabolic characteristics among male schizophrenics. Methods. 174 patients were grouped based on their risk of metabolic syndrome (MetS) into the non-MetS, high-risk-MetS (HR-MetS), or MetS groups. Metabolic indices (body mass index (BMI), mean arterial pressure (MAP), cholesterol, triglyceride, and fasting blood glucose (FBG)) were associated with cortisol and testosterone levels using correlation analysis. Multiple linear regression analysis was used to associate the correlations between the WHO Quality of Life–BREF (WHOQOL–BREF) score and the five metabolic indices. Results. The WHOQOL–BREF score for the non-MetS group significantly differed from the scores of the HR-MetS and MetS groups. The triglyceride level was positively correlated with the cortisol level, while all five metabolic indices were negatively correlated with testosterone level. Stepwise regression analysis produced a model predicting WHOQOL–BREF scores with four variables including MAP, intelligence quotient (IQ), FBG, and age. The correlation analysis then showed that there was a weak linear correlation between the testosterone level and all five metabolic indices. Conclusions. Among the five metabolic indices, the risks of hypertension and hyperglycemia are correlated with the quality of life in male schizophrenics rather than those of obesity or hyperlipidemia.

scholarly journals Determinants of Capital Structure in Bahrain Stock Market

2016 ◽  
Vol 3 (2) ◽  
pp. 177
Author(s):  
Abdelrhman Ahmad Meero
Keyword(s):  
Regression Analysis ◽  
Correlation Analysis ◽  
Stock Market ◽  
Capital Structure ◽  
Linear Model ◽  
Significant Relationship ◽  
Correlation And Regression Analysis ◽  
Dependent Variables ◽  
The Relationship ◽  
Industrial Investment

The aim of this paper is to examine the determinants of capital structure (profitability, size, risk and growth). The sample is composed of 39 Bahraini firms listed in Bahrain Stock Market. The study covered the period 2011-2015. Correlation and regression analysis have been used to identify the relationship between the capital structure determinants and debt leverages (book leverage and market leverage). Correlation analysis aims to identify this relationship at market level and at sectorial level. Regression analysis objective is to anticipate the models characterizing the relationships between determinants and capital leverages. Results of the analysis shows negative significant relationship between profitability and dependent variables, with more significance relationship with market leverage. This relationship is demonstrated in market level and in insurance and services sectors between profitability and book leverage. When the market leverage is the dependent variable this relationship is valid in market level and in banking, hotels, insurance and services sectors. Positive significant relationship has been found between size and both leverages in market level. Similar result is detected on sectorial level in banking, industrial, investment and services when the dependent variable is book leverage. Size-market leverage relationship is positive and significant also in insurance, investment and services sectors. The relationship risk—book leverage is significant only on sectorial level in Industrial, insurance and investment sectors. In term of market leverage—risk relationship, significant relationship is detected in market level and in investment and services sectors. Regression analysis results present a significant linear model reflecting the relationship between determinants of capital structure and leverages.

scholarly journals Analysis Of The Influence Of Customer Satisfaction On Sharia Banking Peroformance In Bogor City

2021 ◽  
Vol 2 (2) ◽  
pp. 402-414
Author(s):  
R Dina Arfiana Burhan ◽  
Muhammad Najib ◽  
Endri Endri
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Product Quality ◽  
Structural Equation ◽  
Equation Modeling ◽  
Quality Of Services ◽  
Islamic Banking ◽  
Quality Product ◽  
The Relationship

The development of Islamic banking is very rapid, causing competition between Islamic and conventional banking. Improving the quality of services and products makes the main point in providing customer satisfaction. This study aims to analyze the influence of service quality, product quality, and price with customer satisfaction at Islamic commercial banks in the city of Bogor. This study uses SEM (Structural Equation Modeling) to determine the level of influence of the relationship between customer satisfaction with service quality, product quality and price. This study used a sample of 100 respondents with qualifications of 81 men and 19 women and used a descriptive approach. The results of this study are the level of customer satisfaction with prices reaching 2.49, besides that the level of customer satisfaction with products is 2.91, and the level of customer satisfaction with service quality is 2.84. These results prove that customer satisfaction is strongly influenced by the price, products, and quality of services provided by Islamic banking.

scholarly journals ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN PT SUMMIT OTO FINANCE BRANCH OF SURABAYA

2019 ◽  
Vol 20 (1) ◽  
pp. 1-12
Author(s):  
Eni Yuli Siswati ◽  
Agus Sukoco
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Quality Of Services ◽  
Linear Regression Method ◽  
Positive Direction ◽  
Multiple Linear Regression Method ◽  
Level Of Satisfaction ◽  
Multi Linear Regression ◽  
The Relationship

This study aims to determine and analyze how much influence the quality of services on the level of satisfaction felt by customers who use the financing services of PT Summit Oto Finance Surabaya Branch. The model used in this research is the method of observation, interviews, and questionnaires using a Likert scale and the method of determining the sample used is Proportionate Stratified Random Sampling of 100 samples. The analytical method used is the multiple linear regression method (Multi Linear Regression. The results of the study obtained the regression equation Y = 0.408 + 0.035X1 + 0.320X2 + 0.183X3 + 0.217X4 + 0.277X5. Where simultaneously all variables are tangible, reliability, responsiveness, assurance. , and empathy have a significant influence and positive direction of the relationship on customer satisfaction, while partially only tangible variables that do not affect customer satisfaction The most influencing variable on customer satisfaction is the variable reliability (2,898).

scholarly journals Hubungan Kualitas Pelayanan Islami dan Citra Biro Perjalanan (Travel) Terhadap Keputusan Jamaah dalam Menggunakan Biro Perjalanan (Travel) Haji dan Umrah

2020 ◽  
Vol 12 (1) ◽  
pp. 39-52
Author(s):  
Indah Shoifuro ◽  
Clarashinta Canggih
Keyword(s):  
Correlation Analysis ◽  
Service Quality ◽  
Significant Relationship ◽  
Total Sample ◽  
Travel Agency ◽  
Multiple Correlation ◽  
Significant Relation ◽  
Multiple Correlation Analysis ◽  
The Relationship

This research aimed to examine the relationship between Islamic service quality and the image of travel agency toward customer decision to use Hajj and Umrah travel agency. The method used in this research was quantitative through multiple correlation analysis, with total sample of 94 person. Data collected through questionnaire used likert scale. The results of this study indicated that Islamic service quality did not show a significant relationship to the customer decision of using Hajj and Umrah travel agency, while image of the travel agency had a significant relation on the decision. However, simultaneously, quality of Islamic services and the image of travel agency had a significant relationship to the customer decision of using Hajj and Umrah travel agency. _________________________________________________________________ Penelitian ini bertujuan untuk menguji hubungan kualitas layanan Islami dan citra biro perjalanan terhadap keputusan pelanggan menggunakan biro perjalanan haji dan umrah. Metode yang digunakan dalam penelitian ini adalah kuantitatif melalui analisis korelasi ganda, dengan jumlah sampel 94 orang. Pengumpulan data dilakukan melalui kuesioner menggunakan skala likert. Hasil penelitian ini menunjukkan bahwa kualitas layanan syariah tidak menunjukkan hubungan yang signifikan terhadap keputusan pelanggan menggunakan biro perjalanan haji dan umrah, sedangkan citra biro perjalanan memiliki hubungan yang signifikan terhadap keputusan tersebut. Namun secara simultan, kualitas layanan Islami dan citra biro perjalanan memiliki hubungan yang signifikan dengan keputusan pelanggan dalam menggunakan biro perjalanan haji dan umrah.

LEADER AGE AND NATIONAL CONDITION: A LONGITUDINAL ANALYSIS OF 25 EUROPEAN MONARCHS

1984 ◽  
Vol 12 (2) ◽  
pp. 111-114 ◽  
Author(s):  
Dean Keith Simonton
Keyword(s):  
Time Series ◽  
Correlation Analysis ◽  
Time Trends ◽  
Partial Correlation ◽  
Linear Time ◽  
Royal Family ◽  
Partial Correlation Analysis ◽  
Cross Sectional ◽  
The Relationship ◽  
Foreign Wars

In order to determine the relationship between age and achievement in the politico-military domain, the reigns of 25 long-tenured European absolute monarchs were - analyzed as cross-sectional time series of 238 5-year age periods. Both linear and curvilinear age functions were defined along with variables to control for individual differences, linear time trends, and other potential artifacts. A partial correlation analysis indicated that leader age tends to be negatively correlated with military success in foreign wars and with treaty negotiation, and positively correlated with civil instability at home, whether in the royal family or in the populace. Moreover, some indicators of military and diplomatic success are curvilinear inverted U-functions of leader age, the peak approximately occurring in the leader's 42nd year.

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