scholarly journals Communication in the Hospitality Industry: Azzuma Korean Restaurant in Malaysia

2020 ◽  
Vol 1 (1) ◽  
pp. 49-56
Author(s):  
Zia Kemala ◽  
Khoirul Fajri ◽  
Sophia Nurhalida Maulani
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Communication Skills ◽  
Hospitality Industry ◽  
Language Skills ◽  
Influential Factor ◽  
Literature Study ◽  
Qualitative Research Design ◽  
Resort Hotel

The restaurant is one of the important facilities in the hospitality industry. It supports the guest's comfort when staying at a hotel. The restaurant serves to provide food and drinks for guests who stay and visit the hotel. The waiter served this service. The role of the waiter is one of an influential factor in bridging between guests and food providers. Therefore, waiters are required to be good in communication, whether in national or international languages. Language skills are important to support the work of waiters or waitresses because language is the ability possessed by humans to communicate with other humans. Hence, the research was conducted to found out the obstacles faced by waiters when served Korean guests and how to overcome the obstacles of waiters when served Korean guests. This research was conducted for five months at Azzuma Restaurant in Nilai Springs Resort Hotel, Negeri Sembilan Malaysia. This research applied a qualitative research design. The data collection was collected through observation, interviews, and literature study. Based on the research, there were two findings related to communication skills in the hospitality industry. First, the waiters faced several obstacles when served Korean guests at Azuma Fusion restaurant. Therefore the information can not be transferred well from the customer to the waiter. Second, it was found that there are several ways to overcome the obstacles when served Korean guests at Azuma Fusion restaurant.

scholarly journals RETORIKA BAHASA SALES PRODUK BUMBU MASAK DI KOTA BANJARMASIN (RHETORICAL LANGUAGE OF THE SELLERS OF COOKING SEASONING PRODUCTS IN BANJARMASIN CITY)

2019 ◽  
Vol 9 (1) ◽  
pp. 46
Author(s):  
Aminah Aminah
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Language Skills ◽  
Study Data ◽  
First Impressions ◽  
Literature Study ◽  
Consumer Responses ◽  
Data Presentation ◽  
Language Strategies ◽  
Research Type

AbstractRhetorical Language of The Sellers of Cooking Seasoning Products in Banjarmasin City. The purposesof this research are: 1) to identify the forms of rhetorical languages of the sellers of seasoning products inBanjarmasin, 2) to identify the functions of rhetorical languages of the sellers of seasoning products inBanjarmasin, and 3) to identify the rhetorical language strategies of the sellers of seasoning products inBanjarmasin. This research includes descriptive qualitative research type. The data collected in this studyare types, functions, and meanings of the sentences that are said in sales in marketing cooking seasonings.The data are obtained from interviews and literature study. Data collection is done through documentation,interviews and observations. Data collection is analyzed through four stages, namely classifying data, datareduction, data presentation, and data conclusion. From the results of this study, it is concluded that: (1)the forms of rhetorical language of the sellers of the cooking seasoning products in Banjarmasin areprioritizing simple and easy wording to understand and set the tone in speaking because these things canaffect consumer responses to the messages expressed by the sellers about the seasoning products, (3) therhetorical strategies used by the sellers in marketing cooking seasoning products are throughpersuasiveness by using first impressions, attracting empathy, and building credibility and empathy.It isexpected that the results of this study can help improve the language skills of the salesmen in marketingcooking seasoning products and the results of this study can be a reference for future researches related torhetorical languages.Key words: rhetorical language, sellers, forms, functions, strategyAbstrakRetorika Bahasa Sales Produk Bumbu Masak di Kota Banjarmasin.Tujuan dalam penelitian ini adalah:1) Untuk mengetahui bentuk retorika berbahasa sales produk bumbu masak di Banjarmasin. 2) Untukmengetahui fungsi retorika berbahasa sales produk bumbu masak di Banjarmasin, dan 3) Untukmengetahui strategi retorika berbahasa sales produk bumbu masak di Banjarmasin. Penelitian initermasuk jenis penelitian deskriptif kualitatif. Data yang dikumpulkan dalam penelitian ini adalah jenis,fungsi, dan makna dari kalimat yang diucapkan sales dalam memasarkan bumbu masak. Data tersebutdiperoleh dari hasil wawancara dan studi pustaka. Pengumpulan data dilakukan melalui dokumentasi,wawancara dan observasi. Data yang terkumpul dianalisis melalui empat tahap, yakni mengklasifikasikandata, reduksi data, penyajian data dan penyimpulan. Dari hasil penelitian dapat disimpulkan bahwa: (1)Bentuk retorika berbahasa sales produk bumbu masak di Banjarmasin adalah mengutamakan pemilihankata yang sederhana dan mudah dimengerti serta mengatur nada dalam berbicara karena hal-hal tersebutdapat mempengaruhi respon konsumen terhadap pesan yang disampaikan oleh sales mengenai bumbumasak, (2) Fungsi retorika berbahasa sales produk bumbu masak di Banjarmasin meliputi empat aspek,yaitu : menyampaikan informasi, pendidikan, menghibur, dan mempengaruhi orang lain, (3) Strategiretorika yang digunakan oleh sales dalam memasarkan produk bumbu masak adalah melalui persuasif47melalui kesan pertama, menarik empati, membangun kredibilitas dan empati. Diharapkan hasil penelitianini dapat membantu meningkatkan kemampuan berbahasa sales dalam memasarkan produk bumbu masakdan hasil penelitian ini dapat menjadi salah satu acuan untuk penelitian yang berkaitan dengan retorikabahasa.Kata-kata kunci: retorika bahasa sales, bentuk, fungsi, strategi

scholarly journals Metaphor as Sea Creature Naming Strategy in Akan

2021 ◽  
Vol 108 (3) ◽  
pp. 141-154
Author(s):  
Patrick Nana Wonkyi ◽  
Patricia Beatrice Mireku-Gyimah ◽  
Grace Nana Aba Dawson-Ahmoah
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Research Design ◽  
Structured Interview ◽  
Data Collection Tool ◽  
Multiple Features ◽  
Qualitative Research Design ◽  
Salient Features

The paper discusses the role of metaphor in the name construction of sea creatures among Akan (Mfantse) people within the purview of onomasiology. The role of metaphor in the naming of sea creatures has been understudied. This paper is a step towards filling the gap by analyzing the role metaphor plays in constructing naming units for sea creatures. This study has a qualitative research design. Twelve (12) fishers were purposely sampled, three (3) each from four fishing towns: Anomabo, Apam, Sekondi (Sekunde) and Moree (Mowure). The data collection tool was a semi-structured interview. The paper finds that likeness between sea creatures and static and/or dynamic entities triggers names for sea creatures. It concludes that, metaphor is employed to achieve simpler forms for salient features, communicate non-codable salient features and condense multiple features in the quest to name sea creatures among the Mfantse people. Through these vital roles, a general metaphor Sea Creatures are Land Animals/Entities is realized. The encyclopedic knowledge, which the Mfantse people have about their environment is realized through their naming strategies. It is recommended that the linguistics of naming percepts in indigenous Akan occupations be explored further.

scholarly journals Dekonstruksi Peran Pustakawan

2019 ◽  
Vol 3 (1) ◽  
pp. 101
Author(s):  
Wiji Suwarno
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Public Relations ◽  
Social Relationships ◽  
Communication Skills ◽  
Time Management ◽  
Phenomenological Approach

The theme of this article is the role of librarians in disruption era. This study uses qualitative research with a phenomenological approach. The informants from this study were librarians from all elements who visited and were met at IAIN Saaltiga. Informant was taken randomly. Data collection is done using interviews and documents. The problem of this research is the strategy to development that threatens to shift the role of librarians. The results of this study are that librarians are required to map their developments, weaknesses, and develop the skills needed according to development. The reliability of the librarian is an advanced point of professionalism which is then oriented to the ability to maintain self quality. Competency is the ability in terms of Listening, Informatin acceptance, Public relations, Social relationships, Time management, Interpersonal, and Communication skills.

scholarly journals The AU/NEPAD Peace and Security Governance in Africa

2017 ◽  
Vol 7 (2) ◽  
Author(s):  
Isaac Terungwa Terwase ◽  
Asmat-Nizam Abdul-Talib ◽  
Nfor Eric Siben ◽  
Gloria Samdi Puldu ◽  
Olubukola S. Adesina
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Research Design ◽  
African Union ◽  
African Countries ◽  
Security Governance ◽  
Qualitative Research Design ◽  
Country Level ◽  
Peace And Security

Peace and security sustainability in Africa has become a vital tool for the developmental agenda of the Africa Union. Hence, the continent’s conflicting issues and fighting against various groups that emerged from militancy, insurgency and terrorism in Africa is the reason why the peace and security department of the African Union was established for the purpose of solving such problems in order to sustain a peaceful African environment. The main objective of the paper is to draw the role of the African Union (AU) and the New Partnership for Africa’s Development (NEPAD) in assisting the African countries in resolving the conflicts which could lead to a state of insecurity. The work made use of qualitative research design through the conduct of interviews as well as the use of other sources such as AU/NEPAD documents, internet sources and journals for the purpose of data collection. The findings revealed that, NEPAD works with the African countries at the country level through the provision of advisory and partnership role on peace and security governance. At the continental level, NEPAD report to the African Union on issues relating to peace and security sustainability which are handled by the AU’s department for Peace and Security. 

scholarly journals Membangun Negeri Dengan Wakaf Produktif

2021 ◽  
Vol 4 (1) ◽  
pp. 84
Author(s):  
Dini Selasi
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Research Methods ◽  
Secondary Data ◽  
Social Function ◽  
Qualitative Research Methods ◽  
Health Economy ◽  
Literature Study ◽  
The People

<p><em>Waqf has a function of worship activities, namely by holding our assets to be used in the way of Allah SWT which gives rewards throughout the ages will also have a social function which after the principal of the property is withheld, developed then after being developed will provide results that can be used by the people. This research aims to provide education about the role of waqf in development as well as how the role of waqf for the welfare of the people. This research uses qualitative research methods, data collection techniques using secondary data and using literature study. The results of this study show that waqf has an important role in providing the welfare of the people and waqf also has an important role in developing the country, this is evidenced by the role of waqf in the fields of education, health, economy and finance, technology and agriculture, where these fields are the pillars of development national.</em></p>

scholarly journals Effort for Developing Excellent Human Resources in the Hospitality Industry

2021 ◽  
Vol 2 (4) ◽  
pp. 25-32
Author(s):  
Mahsun Mahsun ◽  
Rizal Kurniansah Rizal
Keyword(s):  
Qualitative Research ◽  
Career Development ◽  
Data Collection ◽  
Human Resources ◽  
Work Environment ◽  
Hospitality Industry ◽  
Literature Study ◽  
Training Activities ◽  
Recruitment And Selection ◽  
And Training

The hospitality industry is an industry that prioritizes service for its guests, to provide the best service, of course, it requires superior, competent, and professional human resources in their field. To get HR with these criteria, of course, there are various efforts that can be made by every hotel company. The purpose of this study is to describe efforts to develop superior human resources in the hospitality industry, through this development it can provide an overview for hotel leaders in developing their human resources so that competent human resources are created in their fields who are able to provide the best service to guests. This type of research is qualitative research with the method of Data collection used is a literature study. Based on the results of the discussions that have been described, in an effort to build superior human resources in the hospitality industry, companies can make various efforts, including conducting recruitment and selection properly and fairly, providing opportunities for every employee to carry out education and training activities, providing opportunities for Career development for each employee, employees are able to cooperate with each other within the company, create a good and conducive work environment, improve technology capabilities for each employee, reward employees who excel and contribute positively to the progress of the company.

Perempuan dan Liminalitas dalam Tradisi Perkawinan Adat di Timor Tengah Selatan

2020 ◽  
Vol 6 (1) ◽  
pp. 114
Author(s):  
Marsel Eliaser Liunokas
Keyword(s):  
Qualitative Research ◽  
Research Method ◽  
Literature Study ◽  
Qualitative Research Method ◽  
South Central ◽  
A Value ◽  
Traditional Marriage ◽  
The Village ◽  
As If

Timorese culture is patriarchal in that men are more dominant than women. As if women were not considered in traditional rituals so that an understanding was built that valued women lower than men. However, in contrast to the article to be studied, this would like to see the priority of women’s roles in traditional marriages in Belle village, South Central Timor. The role of women wiil be seen from giving awards to their parents called puah mnasi manu mnasi. This paper aims to look at the meaning of the rituals of puah mnasi maun mnasi and the role and strengths that women have in traditional marriage rituals in the village of Belle, South Central Timor. The method used for this research is a qualitative research method using interview techniques with a number of people in the Belle Villa community and literature study to strengthen this writing. Based on the data obtained this paper shows that the adat rituals of puah mnasi manu mnasi provide a value that can be learned, namely respect for women, togetherness between the two families, and brotherhood that is intertwined due to customary marital affrairs.

An investigation of the control role and effectiveness of independent non-executive directors in Malaysian public listed companies

2015 ◽  
Vol 30 (6/7) ◽  
pp. 582-609 ◽  
Author(s):  
Hairul Azlan Annuar ◽  
Hafiz Majdi Abdul Rashid
Keyword(s):  
Qualitative Research ◽  
Research Design ◽  
Audit Committee ◽  
Listed Companies ◽  
Sustainable Growth ◽  
Executive Directors ◽  
Content Type ◽  
Qualitative Research Design ◽  
Company Directors

Purpose – The purpose of this study is to ascertain the control role of independent non-executive directors (INEDs) in Malaysian public listed companies (PLCs), as prescribed in the Malaysian Code on Corporate Governance (MCCG).The MCCG (2000) requires substantive involvement of INEDs on the audit, nomination and remuneration board sub-committees. The study also examines the effectiveness of INEDs in discharging their monitoring roles in these sub-committees. Design/methodology/approach – A qualitative research design consisting of a series of interviews with board members of Malaysian-owned PLCs on the board of Bursa Malaysia was used. Findings – Interviews with 27 company directors reveal that, due to their independence, INEDs are crucial in safeguarding the interests of smaller investors if situations arise in which shareholders’ interests may be threatened. The interviews also disclose that the audit committee possesses the most authority among the sub-committees, as it derives its power not only from the Listing Requirements but also from statute, as well as being involved in areas of the company not traditionally associated with the committee. The study also reveals the differences in opinion between executive directors and INEDs with regard to the extent of INEDs’ effectiveness. Research limitations/implications – This research utilises interviews. Generalisation may be an issue when interviews are used as the method of inquiry. In addition, the sample is not random, as access to many directors is dependent on recommendations. In addition, the respondents have been consciously selected to cover various board positions, including independent and non-independent directors. Practical implications – The findings from this research suggest that INEDs are able to discharge their responsibilities in overseeing the conduct of executives and protecting the interests of investors. In addition, the interviews disclose that the effectiveness of INEDs depends on how non-executive directors view INEDs being on the board. Rather than focusing solely on their control role, INEDS are expected to have a more proactive and progressive role in ensuring sustainable growth and the expansion of the business entity. Originality/value – There are limited studies using qualitative research design in investigating the effectiveness of INEDs in the control role of the board in developing countries. Prior studies were predominantly based upon the experience of Western economies.

Peran Lembaga Pemberdayaan Ekonomi Mustahik Baznas Dalam Meningkatkan Kesejahteraan Ekonomi Mustahik

2021 ◽  
Vol 4 (2) ◽  
pp. 477-494
Author(s):  
Ali Idrus ◽  
Ade Maman
Keyword(s):  
Quality Of Life ◽  
Qualitative Research ◽  
Data Collection ◽  
Small And Medium Enterprises ◽  
Business Development ◽  
Economic Welfare ◽  
Descriptive Data ◽  
Medium Enterprises

One of the solutions proposed by Badan Amil Zakat Nasional is to form Lembaga Pemberdayaan Ekonomi Mustahik which has the task of improving the quality of life of mustahik through its programs. So, the purpose of this study is to find out how the role of Lembaga Pemberdayaan Ekonomi Mustahik Badan Amil Zakat Nasional in improving the economic welfare of mustahik. This study uses qualitative research methods that produce descriptive data. Where this research is based on observations made by the author and then explained according to what the author observed in the field. The data collection that the researchers did was using the method of observation, documentary interviews, and other data. When the data has been collected, the researcher conducts an analysis and then draws conclusions from the analysis. The results of this study are Lembaga Pemberdayaan Ekonomi Mustahik BAZNAS plays a role in the development of micro, small and medium enterprises (MSMEs) and focuses on potential creative businesses, empowers by providing business development capital assistance, in accordance with the budget draft proposed by mustahik, and approved by LPEM BAZNAS. Keywords: The Role of LPEM BAZNAS, Mustahik's Economic Welfare

ANALISIS PELAKSANAAN REKAM MEDIS DI RUMAH SAKIT IBU DAN ANAK (RSIA ) WIDIYANTI

2018 ◽  
Vol 11 (1) ◽  
Author(s):  
Fera Siska
Keyword(s):  
Qualitative Research ◽  
Data Analysis ◽  
Data Collection ◽  
Human Resources ◽  
Medical Record ◽  
Medical Records ◽  
Depth Information ◽  
Operational Procedure ◽  
Patient Registration ◽  
Qualitative Research Design

ABSTRACTBackground : Medical record is one of the most important pillars that can not be considered trivial in a hospital, with the development of medical scienceCommon Purpose : To find in-depth information about the implementation of medical records at the hospital Widiyanti PalembangResearch Method : Qualitative research design with data collection techniques are conducted in triangulation, The data analysis is inductive, and the results of the study are emphasized more at the meaning than the generalization. The Research Results : the Implementation of medical records have been running but there is no medical record organization, the implementation of medical record activities done by rolling. Human Resources (HR) medical records should be placed specifically in the medical record along with clear tasks. Method of organizing medical record has been run although the result is not optimal, because Standard Operational Procedure (SOP) that made not socialized. Facilities and infrastructure that support the implementation of the medical record is good, marked by the existence of a special records archive medical records. Facilities and infrastructure such as chairs, desks, computers, patient registration books and outpatient registration and inpatient services are available, do not have budget funds for medical record implementation, especially by sending medical recruiter for trainingConclusion : Implementation of medical records have been running but not optimal.

Sign in / Sign up

Export Citation Format

Share Document