scholarly journals Implementasi Program Keluarga Harapan Di Kelurahan Sumber Sari Kecamatan Sei Tualang Raso Kota Tanjungbalai

2020 ◽  
Vol 2 (2) ◽  
pp. 153-161
Author(s):  
Herlina Herlina ◽  
Warjio Warjio ◽  
Nina Siti Salmaniah Siregar
Keyword(s):  
Data Collection ◽  
Implementation Process ◽  
Qualitative Approach ◽  
Family Program ◽  
Implementation Approach ◽  
Data Collecting ◽  
And Behavior ◽  
Research Show

The objectives of this study are: 1. to find out how the implementation of Hope Family Program (PKH) in Sumber Sari Sub-District, Sei Tualang Raso District, Tanjungbalai town. 2. Implementation of Family Hope Program (PKH) in the Sumber Sari Sub-District, Sei Tualang Raso District, Tanjungbalai town. This research used theory of implementation approach of policy by Daniel Mazmanian and Paul Sabatier. This theory sees the variable in controlling the problem. The variable of ability of policy in structuring the implementation process accurately and variable from outside of policy that influence the implementation process. This research used descriptive methodology with qualitative approach. The data collecting was done by monitoring and interview thoroughly. The results of this research show that the implementation of PKH in Sumber Sari Sub-District has a slight problem and has not been fully implemented properly. The socialization has not been comprehensive, so there is less support from related parties. Data collection of PKH recipient participants has not been maximized, there are some families who should get PKH but have not yet obtained it. Mentoring has not been done well and the use of PKH funds by RTSM is sometimes used outside the provisions. For the long term, it has not been able to change the mindset and behavior of the RTSM significantly.

scholarly journals Implementasi Kebijakan Progran Keluarga Harapan (PKH) di Kelurahan Cigadung Kabupaten Subang

2020 ◽  
pp. 63-78
Author(s):  
Kusman Yuhana ◽  
Titin Kartini
Keyword(s):  
Long Range ◽  
Financial Support ◽  
Implementation Process ◽  
Qualitative Approach ◽  
Poor Family ◽  
Implementation Approach ◽  
Poor Families ◽  
Data Collecting

Hasil penelitiannya menunjukan Implementasi PKH di Kelurahan Cigadung Kecamatan Subang belum optimal. Hal ini berarti masih banyak yang harus diperhatikan dan ditingkatkan dalam mekanisme maupun prosedur yang ada, dilihat dari proses kegiatan perrtemuan awal, validasi, pembentukan kelompok, pemuhtahiran data, verifikasi komitmen peserta dan penyaluran bantuan sesuai dengan ketentuan. Kemudian beberapa faktor pendukung dalam implementasi program PKH dukungan kelembagaan PKH yang telah berjalan efektif, semangat dan atusias KPM dalam menjalani Program, PKH memiliki kejelasan isi yang memudahkan pendamping dan KPM dalam menjalankan program, Lembaga bayar menyalurkan dana bantuan tepat jumlah dan tepat waktu. Faktor penghambat implementasi PKH di Kelurahan Cigadung meliputi kendala sumber data yang kurang akurat, sering kali terjadi kecemburuan sosial antara KPM dan masyarakat setempat, rendahnya daya tangkap dari KPM berlatar belakang pendidikan (SD/SMP kurang memahami PKH dan dalam penggunaan dana PKH oleh KPM kerap digunakan diluar ketentuan. Untuk jangka panjang belum bisa merubah pola pikir dan perilaku RTSM secara siginifikan.   This research used theory of implementation approach of policy of Daniel Mazmanin and Paul Sabtier. This theory sees the variable in controlling the problem. Variable of ability of policy in structuring the implementation process accurately and variable from outside of policy that influence the implementation process. This research used descriptive methodology with qualitative approach. The data collecting was done by monitoring and interview thoroughly. The result of this research showed that the implementation of family of expectancy program in Cigadung District Subang Regency had many obstructions and had not been done well yet. The socialization had not thoroughly, so that it could not get supports from the stakeholder. There were still many poor families had not got the assistance of this program. The guidance had not done well yet. The use of financial support of this program was out of its function. For long-range, it could not change mindset and attitude of poor family significantly.  

scholarly journals Implementasi Kebijakan Progran Keluarga Harapan (PKH) di Kelurahan Cigadung Kabupaten Subang

2020 ◽  
pp. 63-78
Author(s):  
Kusman Yuhana ◽  
Titin Kartini
Keyword(s):  
Long Range ◽  
Financial Support ◽  
Implementation Process ◽  
Qualitative Approach ◽  
Poor Family ◽  
Implementation Approach ◽  
Poor Families ◽  
Data Collecting

Hasil penelitiannya menunjukan Implementasi PKH di Kelurahan Cigadung Kecamatan Subang belum optimal. Hal ini berarti masih banyak yang harus diperhatikan dan ditingkatkan dalam mekanisme maupun prosedur yang ada, dilihat dari proses kegiatan perrtemuan awal, validasi, pembentukan kelompok, pemuhtahiran data, verifikasi komitmen peserta dan penyaluran bantuan sesuai dengan ketentuan. Kemudian beberapa faktor pendukung dalam implementasi program PKH dukungan kelembagaan PKH yang telah berjalan efektif, semangat dan atusias KPM dalam menjalani Program, PKH memiliki kejelasan isi yang memudahkan pendamping dan KPM dalam menjalankan program, Lembaga bayar menyalurkan dana bantuan tepat jumlah dan tepat waktu. Faktor penghambat implementasi PKH di Kelurahan Cigadung meliputi kendala sumber data yang kurang akurat, sering kali terjadi kecemburuan sosial antara KPM dan masyarakat setempat, rendahnya daya tangkap dari KPM berlatar belakang pendidikan (SD/SMP kurang memahami PKH dan dalam penggunaan dana PKH oleh KPM kerap digunakan diluar ketentuan. Untuk jangka panjang belum bisa merubah pola pikir dan perilaku RTSM secara siginifikan.   This research used theory of implementation approach of policy of Daniel Mazmanin and Paul Sabtier. This theory sees the variable in controlling the problem. Variable of ability of policy in structuring the implementation process accurately and variable from outside of policy that influence the implementation process. This research used descriptive methodology with qualitative approach. The data collecting was done by monitoring and interview thoroughly. The result of this research showed that the implementation of family of expectancy program in Cigadung District Subang Regency had many obstructions and had not been done well yet. The socialization had not thoroughly, so that it could not get supports from the stakeholder. There were still many poor families had not got the assistance of this program. The guidance had not done well yet. The use of financial support of this program was out of its function. For long-range, it could not change mindset and attitude of poor family significantly.  

scholarly journals Implementasi Reward dan Punishment Dalam Membentuk Karakter Disiplin Peserta Didik Di Madrasah Ibtidaiyah Al-Hidayah Jember

2021 ◽  
Vol 2 (1) ◽  
pp. 87-100
Author(s):  
Siti Nur Fadilah ◽  
Nasirudin F
Keyword(s):  
Data Collection ◽  
Character Education ◽  
Process Evaluation ◽  
Learning Process ◽  
Qualitative Approach ◽  
Study Methods ◽  
And Behavior ◽  
Case Study Methods ◽  
The Way

Giving stimulus from educators in the form of giving appreciation and punishment will greatly affect the way of thinking and behavior of students in achieving the goals of character education that have been set. This study aims to describe the implementation of reward and punishment in shaping the character of students' discipline. This research uses a qualitative approach with the type of case study. Methods of data collection using interviews, observation and documentation. The validity of the data used source triangulation and technical triangulation. The results of this study indicate: (1) The implementation of rewards in shaping the discipline character of students is done by giving rewards in the form of praise and giving appreciation in the form of gifts. (2) The implementation of punishment in shaping the disciplinary character of students is carried out by giving gradual warnings, giving spontaneous warnings and written warning letters. (3) Evaluation of the implementation of rewards and punishments in shaping the character of students' discipline is using process evaluation, which is an assessment carried out during the learning process by observing the attitudes of students everyday when they are in the madrasa environment.. Keywords: Reward; Punishment; Discipline; Learners Pemberian stimulus dari pendidik berupa pemberian apresiasi dan hukuman akan sangat mempengaruhi cara berpikir dan tingkah laku peserta didik dalam mencapai tujuan pendidikan karakter yang sudah ditetapkan. Penelitian ini bertujuan untuk mendeskripsikan implementasi reward dan punishment dalam membentuk karakter disiplin peserta didik. Penelitian ini menggunakan pendekatan kualitatif dengan jenis studi kasus. Metode pengumpulan data menggunakan wawancara, observasi dan dokumentasi. Keabsahan data menggunakan triangulasi sumber dan triangulasi tehnik. Hasil penelitian ini menunjukkan: (1) Implementasi reward dalam membentuk karakter kedisiplinan peserta didik dilakukan dengan memberikan reward dalam bentuk pujian serta memberikan apresiasi dalam bentuk hadiah. (2) Implementasi punishment dalam membentuk karakter kedisiplinan peserta didik dilakukan dengan cara memberi peringatan secara bertahap, memberi teguran spontan dan surat peringatan tertulis. (3) Evaluasi implementasi reward dan punishment dalam membentuk karakter kedisiplinan peserta didik adalah menggunakan evaluasi proses, yaitu penilaian yang dilakukan di saat proses pembelajaran berlangsung dengan mengamati dari sikap peserta didik sehari-hari ketika berada di lingkungan madrasah. Kata Kunci: Reward; Punishment; Disiplin; Peserta Didik

scholarly journals Pemanfaatan Alam Sekitar Sebagai Sumber Belajar Mata Pelajaran IPA di Madrasah Ibtidaiyah

2020 ◽  
Vol 5 (2) ◽  
pp. 206-212
Author(s):  
Fauzi Fauzi
Keyword(s):  
Data Collection ◽  
Learning Process ◽  
Implementation Process ◽  
Qualitative Approach ◽  
Learning Science ◽  
Class V ◽  
Surrounding Environment ◽  
Methods And Techniques ◽  
The Subject ◽  
Class Teacher

The purpose of this study is to describe the use of natural surroundings as a source of learning science subjects. To explore this, a study was conducted using a qualitative approach. In this case, the subject of the study was one of the students who supported the subject who became the class teacher in class V, with a total of 28 students. The method used in data collection is the method of observation, documentation and interviews. To complete the accuracy of the research and the validity of the data it is necessary to use research methods and techniques in order to obtain maximum results. The results obtained from the study are: Utilization of the surrounding environment is a vehicle that can be used as a source of learning that is done in the form of variety and fun when the learning process takes place both in the classroom and outside the classroom. School parks, gardens, and rice fields that are nearby can be used as a source of interesting and fun learning. In implementing the use of the environment as a source of learning, there are obstacles between the lack of an educator's ability to condition learners, which requires a significant amount of time in the implementation process, students feel confused in reviewing the results of activities, and learning resources that are less accommodating.

scholarly journals AKAD MURABAHAH DAN AKSES KEUANGAN BERBASIS MASJID DI SURABAYA

2020 ◽  
Vol 7 (9) ◽  
pp. 1695
Author(s):  
Moch. Ainul Yakin ◽  
Sunan Fanani
Keyword(s):  
Data Collection ◽  
Qualitative Approach ◽  
Islamic Finance ◽  
Study Strategy ◽  
Research Show

ABSTRAKPenelitian ini bertujuan untuk mengetahui implementasi pembiayaan akad murabahah pada program AKSI UMMAD (Akses Keuangan Syariah Untuk Masyarakat Mandiri Berbasis Masjid) di Masjid Al-Falah Surabaya. Metode yang digunakan dalam penelitian ini adalah pendekatan kualitatif dengan menggunakan strategi studi kasus di Masjid Al-Falah Surabaya. Pengumpulan data dilakukan dengan wawancara, dokumentasi, dan observasi. Teknik validasi yang digunakan adalah teknik triangulasi sumber dan triangulasi teknik. Penelitian ini berdasarkan peraturan Dewan Syariah Nasionanl Majelis Ulama Indonesia (DSN-MUI) No.o4/DSN-MUI/IV/2000 tentang Murabahah. Hasil penelitian yang telah dilakukan menunjukkan bahwa program AKSI UMMAD di Masjid Al-Falah Surabaya telah sesuai dengan Fatwa DSN-MUI No.04/DSN-MUI/IV/2000 tentang Murabahah.Kata kunci: Program AKSI UMMAD, Pembiayaan Akad Murabahah, Fatwa DSN-MUI, Masjid Al-Falah Surabaya ABSTRACTThis study aims to determine the implementation of the murabahah financing contract in the AKSI UMMAD (Access to Islamic Finance for Mosque-Based Independent Communities) program at Al-Falah Mosque in Surabaya. The method used in this research is a qualitative approach using a case study strategy at the Al-Falah Mosque in Surabaya. The data collection is carried out by interview, documentation, and observation. The validation techniques used are triangulation sources and triangulation techniques. This research is based on the regulation issued by the National Sharia Council Fatwa of Indonesian Council of Ulama (DSN-MUI) No.o4/DSN-MUI/IV/2000 concerning Murabahah. The results of this research show that the AKSI UMMAD program at Al-Falah Mosque in Surabaya is in accordance with DSN-MUI Fatwa No.04/DSN-MUI/IV/2000 on Murabahah.Keywords: AKSI UMMAD Program, Murabahah Contract, DSN-MUI Fatwa, Al-Falah Mosque Surabaya

scholarly journals POTRET KEMISKINAN KAUM MARJINAL PADA NOVEL ORANGORANG BIASA KARYA ANDREA HIRATA (THE PORTRAIT OF MARGINAL PEOPLE’S POVERTY IN NOVEL ORANG-ORANG BIASA BY ANDREA HIRATA)

2021 ◽  
Vol 11 (1) ◽  
pp. 111
Author(s):  
Eka Aprilina Hasibuan
Keyword(s):  
Data Collection ◽  
Small Group ◽  
Key Words ◽  
Social Inequalities ◽  
Qualitative Approach ◽  
The Novel ◽  
Sociology Of Literature ◽  
Social Facts ◽  
George Lucas ◽  
Research Show

Abstract The portrait of marginal people’s poverty in novel Orang-orang Biasa by Andrea Hirata. This study aimed to identify the issues this study aims to uncover social facts that were objectively reviewed by the authors about conflicting communities or often referred to as social inequalities. This study uses qualitative approach using deductive development by Mayring. Analyzed through the theory of literary sociology of George Lucas, who considers literature is a reflection in society. Reading and note-taking techniques were used in this research as techniques in collected the data. The data is the novel Orang-Orang Biasa by Andrea Hirata. Data collection techniques in this study were carried out by coding the data findings, analyzing the data in the study, and interpreting the data. The results found in the research show that there are three poverty portraits of marginalized people, which is a term from a small group and is usually marginalized people. The problems of poverty experienced by the marginalized related to one another, including education poverty, moral poverty and wealth poverty. Key words: sociology of literature, poverty portrait, marginal Abstrak Potret kemiskinan kaum marjinal pada novel orang-orang biasa karya Andrea Hirata. Penelitian ini berujuan untuk mengungkap fakta-fakta sosial yang diulas secara objektif oleh penulisnya tentang masyarakat yang penuh pertentangan atau sering disebut dengan kesenjangan sosial. Penelitian ini menggunakan pendekatan kualitatif menggunakan pengembangan deduktif oleh Mayring. Analisis melalui teori sosiologi sastra George Lucas yang menganggap sastra sebagi refleksi cerminan dalam masyarakat. Teknik baca dan catat merupakan teknik pengumpulan data yang digunakan dalam penelitan ini. Data berupa teks pada novel Orang-Orang Biasa karya Andrea Hirata. Teknik pengumpulan data dalam penelitian ini dilakukan dengan cara memberi pengkodean pada temuan data, menganalisis data dalam penelitian, dan menginterpretasikan data. Hasil penelitian yang ditemukan menunjukkan adanya data tentang tiga potret kemiskinan kaum marjinal yang merupakan istilah dari suatu kelompok yang kecil jumlahnya dan biasanya merupakan orang-orang yang terpinggirkan. Permasalahan kemiskinan yang dialami oleh kaum marjinal menimbulkan masalah yang saling berkaitan, diantaranya adalah kemiskinan pendidikan, kemiskinan moral dan kemiskinan harta.Kata-kata kunci: sosiologi sastra, potret kemiskinan, marjinal

scholarly journals Ma’had Al-Zaytun Artikulasi Ke-Islaman Dan Ke-Indonesiaan Di Pendidikan Pesantren

2020 ◽  
Vol 10 (2) ◽  
pp. 133-148
Author(s):  
Taufik Nugroho
Keyword(s):  
Data Collection ◽  
Educational Institution ◽  
Qualitative Approach ◽  
Islamic State ◽  
Social Basis ◽  
Hidden Agenda ◽  
The Social ◽  
New Generation ◽  
Collection Methods

The research aims to reveal Ma’had Al-Zaytun as an Islamic educational institution in the aspects of ideology, direction and goals of education. The importance of this research is because a growing issue in society says that Ma’had Al-Zaytun carries a hidden agenda of "building the Islamic State of Indonesia in the long term". This study uses a qualitative approach with data collection methods: observation, participation and interviews. The results of this study are as follows: there has been a change in the social basis during the years 1970-1990. The change in the social basis is a change in the generation of the senior Indonesian Islamic State bearers with the pressure of the struggle for structural Islamic ideology to the new generation which emphasizes on the inclusive substantive Islamic struggle. The choice of the new generation's model of struggle is Ma’had Al-Zaytun. This is an articulation of Islam and Indonesiannes that makes Islam a spreader of peace, not a spreader of threats.

Innovation Strategy Role in Tourists Visit Improvement. Context of Man-Made Tourism in Indonesia

2018 ◽  
Vol 9 (2) ◽  
pp. 304
Author(s):  
MUAFI MUAFI ◽  
Taufiq WIJAYA ◽  
Awan Kostrad DIHARTO ◽  
Bagus PANUNTUN
Keyword(s):  
Data Collection ◽  
Cultural Tourism ◽  
Qualitative Approach ◽  
Innovation Strategy ◽  
Entertainment Education ◽  
Innovation Strategies ◽  
Depth Interviews

The study aims to analyze the innovation strategy impact on improvement of man-made tourist visit in Indonesia. Nowadays, man-made tourism is very popular for society as an alternative family tourism for entertainment, education and refreshing. The type of study uses a qualitative approach. Data collection techniques are conducted by in-depth interviews with man-made tourism actors in Indonesia, especially at Jatim Park Batu Malang, East Java Province, Taman Mini Indonesia Indah, Jakarta Province, Ragunan Zoo, Jakarta Province and Ancol, Jakarta Province, Indonesia. The researcher team also conducted data collection through photographs and records in the field. The study result recommends that man-made tourism requires innovative, effective, efficient and not easily imitated innovation strategies to increase the number of tourists so they can compete with other tourism such as natural and cultural tourism. Man-made tourism business actors need to manage well and professionally so the man-made tourism visitors will increase in the long term.

scholarly journals KEBUTUHAN PROGRAM EDUWISATA TAMAN BACAAN MASYARAKAT

2019 ◽  
Vol 3 (2) ◽  
pp. 110-118
Author(s):  
Lusi Febriarti Puspita Sari
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Education Program ◽  
Local Community ◽  
Descriptive Study ◽  
Qualitative Approach ◽  
Education Programs ◽  
Data Presentation ◽  
The Subject ◽  
Research Show

AbstrakPenelitian ini bertujuan untuk: mengetahui kebutuhan program eduwisata TBM Teras Baca Guyub Rukun dan diperoleh rencana program pendidikan pokdarwis berbasis eduwisata TBM. Penelitian ini merupakan penelitian deskriptif dengan pendekatan kualitatif. Subjek penelitian ini adalah Pengelola TBM, tutor, masyarakat, dan ahli. Setting dalam penelitian adalah aktivitas TBM. Teknik pengumpulan data menggunakan observasi, wawancara, dan dokumentasi. Analisis data menggunakan model Miles dan Huberman, yaitu reduksi data, penyajian data, dan penarikan kesimpulan. Keabsahan data didukung oleh triangulasi sumber dan metode. Hasil penelitian ini menunjukkan bahwa: (1) kebutuhan program eduwisata TBM berupa pembentukan kelompok sadar wisata (Pokdawis). (2) diperoleh rencana program pendidikan pokdarwis berbasis eduwisata yang terdiri dari (a) input (b) proses (c) output, dan (d) outcome. Oleh karenanya, perlu ada tindakan pemberdayaan TBM dari hasil penelitian yang telah dilakukan terutama program pendidikan pokdarwis berbasis eduwisata.Kata kunci: Kebutuhan, program, eduwisata, TBM AbstractThis research aims to: find out the needs of the program Eduwisata TBM and obtained the Plan education program Pokdarwis based Eduwisata TBM. This research was a descriptive study with a qualitative approach. The subject of this study is the management of TBM, tutors, local community and expert. The Setting in the study is TBM.  Data collection techniques using observation, interviews, and documentation. Data analysis uses the Miles and Huberman models, namely the reduction of the data, data presentation, and withdrawal of conclusions. The validity of the data is supported by the source triangulation and method. The results of this research show that: (1) the need of program eduwisata TBM in the form of tourism Conscious Group (Pokdawis). (2) obtained the Plan of Education program Pokdarwis based eduwisata TBM consisting of (a) inputs (b) process includes (c) outputs and  (d) outcomes. Therefore, there needs to be an empowerment of the research results that have been done mainly education programs Pokdarwis based Eduwisata. Keywords: Needs, program, eduwisata, TBM   

scholarly journals Strategi KBIH At-Taqwa dalam Meningkatkan Pelayanan terhadap Calon Jamaah Haji

2017 ◽  
Vol 2 (1) ◽  
pp. 86-102
Author(s):  
Heni Suhaini ◽  
Ahmad Sarbini ◽  
Asep Iwan Setiawan
Keyword(s):  
Data Collection ◽  
Implementation Process ◽  
Qualitative Approach ◽  
Service Process ◽  
Quality Service ◽  
Service Activities ◽  
Alumni Association ◽  
First Time ◽  
Descriptive Method

Peneliti ini bertujuan sebagai proses penerapan untuk menyusun suatu rencana,mengimplementasikan program-program, dan menkoordinasikan aktivitas-aktivitas pelayanan demi berjalannya suatu tujuan agar tercapai dengan baik dalam suatu pelayanan. Pertanyaan peneliti untuk mengetahui perencanaan KBIH At-Taqwa dalam meningkatkan pelayanan terhadap calon jamaah haji. untuk mengetahui pelaksanaan program yang di berikan KBIH At-Taqwa terhadap calon jamaah haji. untuk mengetahui hasil program KBIH At-Taqwa dalam meningkatkan pelayanan terhadap calon jamaah haji. Metode yang digunakan dalam peneliti ini adalah metode desdkriptif dengan pendekatan kualitatif adapun. Teknik pengumpulan data yaitu observasi:  wawancara, dan dokumentasi. KBIH At-Taqwa dalam meningkatkan pelayanan terhadap calon jamaah haji Pelayanan ketika pendaftaran sampai mendapat tahun pemberangkatan, Pelayanan proses pelaksanaan ibadah haji dan umrah, Pelayanan pasca haji/kafillah (ikatan alumni). Pelaksanaan program yang sudah ditetapkan oleh KBIH At-Taqwa sesuai kebutuhan dan dengan adanya programyang telah diberikan terhadap calon jamaah haji terutama bagi yang melaksanakan pertama kali. Hasil program KBIH dalam pelaksanaan program KBIH At-Taqwa terutama dalam pembimbingan terhadap calon jamaah haji dan keluhan-keluahan kepada KBIH At-Taqwa, maka akan menghasilkan KBIH yang lebih baik lagi. Keberhasilan Kelompok Bimbingan Ibadah Haji (KBIH) At-Taqwa dapat dilihat dari aspek kepuasan jamaah haji yaitu dari segi kualitas pelayanan KBIH At-Taqwa.  The researcher aims as an implementation process to develop a plan, implement programs, and coordinate service activities for the purpose of running a goal to achieve well in a service. The researcher's question is to know the planning of KBIH At-Taqwa in improving the service for  candidates of Hajj pilgrimage, to know the implementation of the program provided by KBIH At-Taqwa for candidates of  Hajj pilgrimage, to find out the results of KBIH At-Taqwa program in improving services for the candidates of Hajj pilgrimage. The method used in this research is descriptive method with qualitative approach. Then, data collection techniques are observation: interview, and documentation. KBIH At-Taqwa in improving service for the candidates of Hajj pilgrimage when registering until getting schedule of departure, Service process of Hajj and Umrah implementation, Post-Hajj Service / Kafillah (Alumni Association). Implementation of programs that have been determined by KBIH At-Taqwa as needed and with the program that has been given for the candidates of Hajj pilgrimage especially of  them who do it for the first time . The result of KBIH program in the implementation of KBIH At-Taqwa program especially in guidance to hajj pilgrims and complaints to KBIH At-Taqwa, will produce better KBIH. The success of the Hajj Guidance Group (KBIH) At-Taqwa can be seen from the aspect of the Hajj pilgrims satisfaction in terms of quality service KBIH At-Taqwa.

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