scholarly journals ANALISIS KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUBLIK DI BANDAR UDARA INTERNASIONAL SYAMSUDIN NOOR BANJARMASIN

2019 ◽  
Vol 4 (1) ◽  
pp. 20
Author(s):  
Normajatun Normajatun ◽  
Abdul Haliq
Keyword(s):  
Performance Analysis ◽  
Research Methods ◽  
Public Services ◽  
Quantitative Approach ◽  
Community Satisfaction ◽  
The Future ◽  
Passenger Aircraft

This study aimed to find out the description: the quality of public services in the Syamsudin Noor airport, Banjarmasin and International factors that can provide community satisfaction on quality public services at the  Syamsuddin  Noor Airport Banjarmasin. Research methods using method survey with quantitative  approach. The population was prospective passenger aircraft were waiting for departure  at the  Syamsuddin Noor Airport Banjarmasin. The design of data collecti  the technique of Importance Performance Analysis (IPA). The results showed the quality of public services in the Syamsudin Noor Airport in Banjarmasin categories either. Then the factors of the quality public services that can provide satisfaction of society described in diagram cartesius. From the diagram, there are two important,  part deserving attention in handling, i.e. the factors contained in the quadrants A, which in this quadrant needs to get top priority for repairs in the future. Besides the factors contained in quadrant B that should have retained its performance going forward.

scholarly journals KUALITAS PELAYANAN PUBLIK DALAM MEMENUHI KEPUASAN MASYARAKAT DI KANTOR IMIGRASI KELAS I KHUSUS SURABAYA

2017 ◽  
Vol 3 (1) ◽  
Author(s):  
Rachman Rahardian ◽  
Zakariya Zakariya
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
Class I ◽  
Community Satisfaction ◽  
Five Dimensions ◽  
The People ◽  
Immigration Service ◽  
The Government

Quality Of Public Service in Fulfilling Community Satisfaction in Class Of Immigration Class I Special Surabaya. Public services in accordance with Act No. 25 of 2009 on the public service is a form of services either in the form of public goods, one form of public service held by the government is meeting the needs of society in the manufacture of passports by the Immigration Office. However, in the provision of services performed, there are problems that often occur like, there is always a long queue, inadequate parking space. Special Class I Immigration Office Surabaya is one of the facilities that serve service traveling abroad. The focus of research at the Immigration Service Quality Class I Special Surabaya measured using the five dimensions of service quality (SERVQUAL) According to Parasuraman, namely Tangible, Realibility, Responsiveness, Assurance, Empathy. This study used a qualitative descriptive approach. Results from the study show that: 1) The services in Class I Special Immigration Office of Surabaya in society already said enough good can be seen from the Tangible, Realibility, Responsiveness, Assurance, Empathy. 2) Conditions of service given Class I Special Immigration Office Surabaya to communities based on Tangible, Realibility, Responsiveness, Assurance, Empathy has been said to be quite good. 3) community satisfaction with the services in Class I Special Immigration Office Surabaya already be quite good, which includes Realibility, Assurance, Empathy. But the satisfaction of the people are still not satisfied because there are said to be found lacking from the dimension Tangible, Responsiveness. 1) The services in Class I Special Immigration Office of Surabaya in society already said enough good can be seen from the Tangible, Realibility, Responsiveness, Assurance, Empathy. 2) Conditions of service given Class I Special Immigration Office Surabaya to communities based on Tangible, Realibility, Responsiveness, Assurance, Empathy has been said to be quite good. 3) community satisfaction with the services in Class I Special Immigration Office Surabaya already be quite good, which includes Realibility, Assurance, Empathy. But the satisfaction of the people are still not satisfied because there are said to be found lacking from the dimension Tangible, Responsiveness. Keywords: Quality of Public Services, Public Satisfaction

scholarly journals USABILITY APLIKASI ANDROID HONDA e-Care DENGAN USE QUESTIONNAIRE DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA)

2021 ◽  
Vol 20 (2) ◽  
pp. 135-144
Author(s):  
Kudiantoro Widianto
Keyword(s):  
Performance Analysis ◽  
Customer Service ◽  
Gap Analysis ◽  
Android Application ◽  
Digital Map ◽  
Periodic Maintenance ◽  
The Future ◽  
User Expectations ◽  
Maintenance Schedules

Honda Pondok Pinang, which is located on Jl. Ciputat Raya No.80 Pondok Pinang, South Jakarta, in customer service using an android application called HONDA e-Care. HONDA e-Care is very helpful in making it easier for consumers to access Honda service services. Customers can book services at Honda dealers online, get notifications of periodic maintenance schedules, and search for the nearest dealer from a location that can be seen on a digital map by first accessing the Honda e-Care application. But consumers often also face problems, such as when booking a service, but the ongoing booking service does not appear. Until now, no one has conducted research on the quality of the Honda e-Care application. This study aims to measure the extent of the usability of the HONDA e-Care android application and provide suggestions for developing the HONDA e-Care application in the future. Based on the gap analysis, it was found that in general the HONDA e-Care android application on the Honda Pondok Pinang was not satisfied with the quality of the current applications. Based on the IPA analysis, the priority scale for improving the quality of the HONDA e-Care android application can be mapped where quadrant I is the highest priority scale according to the user's perspective, namely: [2], [5], [7], [8] and [9]. These four items must be upgraded immediately by the manager to meet user expectations.

The Optimization of the Beam of High-Speed Computerized Embroidery Machine

2013 ◽  
Vol 470 ◽  
pp. 381-384
Author(s):  
Jun Rong Zhou
Keyword(s):  
Performance Analysis ◽  
High Speed ◽  
Dynamic Performance ◽  
New Model ◽  
Breakage Rate ◽  
The Future ◽  
Dynamic Performance Analysis ◽  
A Company

The beam of embroidery machine vibrates more intensely and breakage rate goes higher when the spindle rotates at 850rpm and then the quality of product reduces drastically. One high-speed computerized embroidery machine with 20 heads manufactured by a company in Jiangmen was studied for the problem mentioned above. Dynamic performance analysis was conducted to the beam by analytical experiment and computation based on FEM through ANSYS. One improvement solution was proposed and theoretical verification to the optimized beam was processed. It provides a reference for the improvement on embroiderys structure and the development of new model in the future.

scholarly journals PENGARUH DAYA TARIK WISATA TERHADAP MINAT KUNJUNGAN ULANG WISATAWAN (Studi di Museum Benteng Vredeburg Yogyakarta)

2018 ◽  
Author(s):  
Fitrotud Diniyah ◽  
Lisa B. Gesa ◽  
Khoirullah
Keyword(s):  
Research Methods ◽  
Quantitative Approach ◽  
Tourist Attraction ◽  
Inferential Analysis ◽  
Intentions To Return

The purpose of this paper is to analyse the effect of the tourist attraction in Benteng Vredeburg Museum on the tourist intentions to return by using quantitative approach. According to Yogyakarta tourism statistic database, the visitors of Benteng Vredeburg Museum are always increasing every year, for which reason we are interested in doing this research. The research methods used in this study are descriptive and inferential analysis. The result showed that the quality of tourist attraction in Benteng Vredeburg Museum have significant impact on the tourist intentions to revisit this museum.

scholarly journals THE EFFECT OF BUREAUCRATIC REFORM TO THE QUALITY OF PUBLIC SERVICES IN THE POPULATION AND CIVIL REGISTRATION OF SIKKA DISTRICT

2020 ◽  
Vol 4 (02) ◽  
Author(s):  
Yoseph Darius purnama Rangga ◽  
Antonius Philipus Kurniawan Gheta
Keyword(s):  
Data Collection ◽  
Public Services ◽  
Descriptive Study ◽  
Quantitative Approach ◽  
Civil Registration ◽  
Interview Techniques ◽  
Bureaucratic Reform

This study aims to determine whether bureaucratic reform has an influence on the quality of public services in the Population and Civil Registry Office of SIKKA Regency. This research is a descriptive study with a quantitative approach. The sample in this study amounted to 33 people consisting of 4 officials including the head of the Office and 29 employees who work in the Office of Population and Civil Registry of Sikka Regency. The data collection techniques in this study used interview techniques, questionnaires and documentation. The results of this study indicate that the bureaucratic reform variable influences the quality of public services in the Office of Population and Civil Registry of Sikka Regency by 32.8%. Keywords: bureaucratic reform, quality of public services.

scholarly journals Modernization of the system for providing governmental services of local authorities in Ukraine in the context of decentralization reform

2018 ◽  
pp. 94-101
Author(s):  
Svitlana Kucherenko ◽  
Viacheslav Riznyk
Keyword(s):  
Research Methods ◽  
Local Governments ◽  
Public Services ◽  
Voluntary Association ◽  
Quality Of Services ◽  
Local Authorities ◽  
Administrative Services ◽  
Electronic Service ◽  
Laws And Regulations

The subject of research is the process of modernization of the system of provision of state services of local authorities in Ukraine. The purpose of the article is to clarify the current level of public service provision by local authorities and to develop ways to improve the functioning system of administrative services in the united territorial communities of Ukraine. The aim of the article are: to examine the essence of decentralization and reveal the mechanism of functioning of the united territorial communities; reveal the content of the extended powers of local governments; explore the conceptual framework of state incentives for the process of voluntary association of communities in Ukraine; to identify the real degree of quality, availability and approach of management services to the population through the network of centers providing administrative services; reveal the problems of coexistence and duplication of functions of the district and society; explore promising areas of municipal cooperation and identify the leading regions; consider the functions of the Ukrainian electronic service iGov and justify the problems and prospects for its implementation in the process of public services of local authorities in Ukraine modernization. Research methods. In the process of research, the following general and specific scientific research methods were applied: a systematic approach, methods of logical generalization and comparison, scientific abstraction, methods of synthesis, logical generalization and analogies. The methodological base of the research was made by scientific works of domestic and foreign scientists and leading specialists, analytical materials on the research problem. Results of the work. The essence of decentralization and the mechanism of functioning of united territorial communities are revealed. Analyzed changes in the powers of local governments and highlighted the mechanism for the provision of administrative services. The directions of state stimulation of the process of voluntary association of communities in Ukraine are investigated. It was revealed that in spite of the fact that the united communities received the authority and resource of the population are partially or completely dissatisfied with the quality of services provided by local authorities. The problem of duplication of functions of structural divisions is revealed - a district-united community. The necessity of the development and adoption of effective by-laws and regulations has been substantiated, and they regulate the procedure for the application and implementation of existing laws in the field of decentralization and self-government. The prospective directions of municipal cooperation are investigated and it is revealed that Poltava region is the leader in Ukraine in the number of concluded inter-municipal cooperation agreements. Analyzed international technical assistance projects aimed at reforming self-government. The Ukrainian electronic service iGov and the reasonable prospects of its widespread implementation have been investigated. Practical implications. The results of the study can be used by both local and state authorities to consider the possibilities of modernization of public services in Ukraine in the context of decentralization reforms. Conclusions.  The study led to the conclusion that today the population is partially or completely dissatisfied with the quality of services provided by local authorities. However, we believe that Ukraine is able to modernize state services of local authorities and bring them as close as possible to citizens. To improve the functioning of the system of providing administrative services in the united territorial communities of Ukraine, in our opinion, it is necessary: to develop effective by-laws and regulations that regulate the procedure for applying and implementing laws on local self-government; ensure the organizational unity of the front office and back office of the centers providing administrative services of the united territorial communities; to expand the list of administrative services provided to residents of united territorial communities; provide state support for expanding the network of united territorial communities to cover the entire territory of Ukraine; develop and implement educational programs for certain categories of civil servants and officials of local governments in the provision of administrative services; to ensure the widespread introduction and use in the regions of the electronic portal of state services iGov, which will make it possible to effectively combat corruption and improve business processes in state and municipal authorities.

scholarly journals EVALUASI KEPUASAN MASYARAKAT PADA LAYANAN PUBLIK DI KANTOR DESA TANGGARAN KECAMATAN PULE KABUPATEN TRENGGALEK

2021 ◽  
Vol 14 (02) ◽  
pp. 307-327
Author(s):  
Slamet Hariyanto ◽  
Khoirul Yahya
Keyword(s):  
Public Service ◽  
Public Services ◽  
Secondary Data ◽  
Primary Data ◽  
Service Agency ◽  
Community Satisfaction ◽  
Administrative Services ◽  
Community Expectations ◽  
The Village

ABSTRAK             Sebagai suatu lembaga layanan publik bagi masyarakat umum, Kantor Desa Tanggaran dituntut untuk memberikan layanannya yg sesuai dengan harapan masyarakatnya sebagai penerima layanannya. Maka dari itu dari pihak Kantor Desa wajib menjaga kepercayaan & kepuasan yang diberikan masyarakarat untuk terus meningkatkan mutu jaminan layanan. Penelitian ini bertujuan untuk mengetahui & juga menganalisa nilai kepuasan masyarakatnya terhitung nilai pada unit layanan administrasi di Kantor Desa Tanggaran. Selain itu juga untuk mengetahui faktor pendukung & faktor penghambat pada nilai kepuasan semua masyarakatnya terhitung layanannya publik di kantor desa tanggaran kecamatan Pule kabupaten Trenggalek. Metode yang digunakan penulisan penelitian ini adalah deskriptif dengan menggunakan analisa kualitatif. Lokasi dari penelitian ini  pada kantor desa Tenggaran kecamatan Pule Kab. Trenggalek. Data primer penelitian ini yaitu berupa hasil angket online maupun dari hasil wawancara kepada masyarakatnya yg mendapatkan layanannya publik di kantor desa Tenggaran kecamatan Pule kabupaten Trenggalek. Data sekunder berupa kumpulan laporan, buku, & juga catatan yg berkaitan erat dengan pelaksanaan penelitian. Teknik pengumpulan data yg digunakan dalam penelitian ini adalah hasil dari kuesioner online, wawancara, & dokumentasi. Kata Kunci :     Mutu jaminan layanan, Kepuasan Masyarakat, layanan Publik, Desa Tanggaran Kecamatan Pule Kabupaten Trenggalek     ABSTRACT             As a public service agency for the general public, Desa Tanggaran Office is required to provide services that are in accor&ce with community expectations. Therefore, the Village Office must maintain the trust  and satisfaction of the community by improving the quality of its services. The purpose of this study was to determine and analyze the level of community satisfaction with administrative services at the Tanggaran Office and to determine the supporting and inhibiting factors of community satisfaction with public services at the Desa Tanggaran Office, Kecamatan Pule, Kabupaten Trenggalek.             The research method used in this research is descriptive with qualitative analysis, the location of this research is at the Desa Tanggaran Office, Kecamatan Pule, Kabupaten Trenggalek. The primary data in this study were the results of filling out online questionnaires and interviews with people who received public services at the Desa Tanggaran Office, Kecamatan Pule, Kabupaten Trenggalek. Secondary data in the form of reports, books, or notes that are closely related to research. Data collection techniques used in this study were online questionnaires, interviews, and documentation. Keywords: Service Quality, Community Satisfaction, Public Service, Desa Tanggaran Kecamatan Pule Kabupaten Trenggalek

scholarly journals Pengaruh Kualitas Pelayanan Publik Terhadap Kepuasan Masyarakat Pada Bidang Pelayanan Penempatan Tenaga Kerja di Dinas Tenaga Kerja dan Transmigrasi Kabupaten Kabupaten Bantul Daerah Istimewa Yogyakarta

2021 ◽  
pp. 24
Author(s):  
Wilis Fahlefi
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
Sampling Technique ◽  
Community Satisfaction ◽  
Probability Sampling ◽  
The Public ◽  
Placement Services ◽  
Special Region

The purpose of this study was to determine the effect of the quality of public services on community satisfaction in the field of labor placement services at the Manpower and Transmigration Office of Bantul Regency, Special Region of Yogyakarta. Sampling in this population uses a non-probability sampling technique with the type of accidental sampling. The population of people who visited the Manpower and Transmigration Office of Bantul Regency, D.I.Yogyakarta, was 50. The sample taken was 44. Data was collected by distributing questionnaires to respondents. The collection technique using SPSS.17. Based on the results of the study, it was stated that the Public Service Quality variable had a positive and significant effect on community satisfaction, having a significant value of 0.000 less than 0.05

scholarly journals ANALYSIS OF PUBLIC SATISFACTION IN DPMPTSP NAKER OF PANGKALPINANG CITY

2019 ◽  
Vol 3 (02) ◽  
pp. 46
Author(s):  
Devi Valeriani ◽  
Dian Prihardini Wibawa ◽  
Aning Kesuma Putri ◽  
Nanang Wahyudin
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Satisfaction Survey ◽  
Community Satisfaction ◽  
Cooperation Agreement ◽  
The Public ◽  
Service Unit ◽  
Satisfaction Index

<p><em>The quality of public service performance has a broad impact in various parts live, especially to achieve public welfare. Therefore the efforts to improve public services must be conducted continuously by  Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu dan Tenaga Kerja (DPMPTSP NAKER) of Pangkalpinang. The Efforts to improve the quality of services must be conducted jointly, integrated, programmed, directed, and consistent by paying attention to the needs and expectations of the public, so that the services provided to the community can be given appropriately, quickly, cheaply, openly, simply and easily implemented. The purpose of the Community Satisfaction Index Survey preparation is to find out the performance of DinasPenanaman  Modal Pelayanan Terpadu Satu Pintu dan Tenaga Kerja of Pangkalpinang which will be used as a basis for making and establishing policies in order to improve the quality of public services.</em></p><p><em>The Survey of Community Satisfaction Index (IKM) is made refers to the provisions of  Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Republik Indonesia Number 14 Year2017 concerning Guidelines for Preparing the Community Satisfaction Survey of Public Service  Providers Units of at least 9 SKM Elements. The respondents of the survey were the people who were applying for licensing at DPMPTSP NAKER of Pangkalpinang amounted to 224 people. The Community Satisfaction Index Survey is collaborating with University of Bangka Belitung through the Institute for Research and Community Service (LPPM), which is formulated through a cooperation agreement with the service provider of Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu dan Tenaga Kerja of Pangkalpinang.</em></p><p><em>Based on the results of the IKM survey with 9 elements, obtained the value of the service element which has the lowest value is the element of Requirement (U1) with a value of 3.193 and the element that has the highest value is the Cost / Tariff (U4) of 3.767. The community satisfaction survey in the DinasPenanaman Modal Pelayanan Terpadu Satu Pintu dan Tenaga Kerja of Pangkalpinang with a weighted NRR of 3.374 was converted into the public satisfaction index at a service unit of 84.36, which was categorized into B or good.</em><em></em></p><p><strong><em>Keywords:</em></strong><em> </em><em>Community Satisfaction Index</em><em>, </em><em>Public Satisfaction, Public Service</em><em></em></p>

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