Persepsi Mahasiswa terhadap Indikator Prinsip Pelayanan Publik dan Berbagai Kelemahan dalam Pelayanan Publik di Tujuh Perguruan Tinggi di Indonesia

2018 ◽  
Vol 21 (2) ◽  
pp. 15
Author(s):  
Asih Setiawati
Keyword(s):  
Higher Education ◽  
Student Perceptions ◽  
Qualitative Data ◽  
Sampling Method ◽  
Problem Solution ◽  
Administrative Personnel ◽  
Open Questions ◽  
Quantitative Data Analysis ◽  
Solution Problem

The objectif or research are to determine student perceptions about indicators of quality of service of universities from lecturer and administrative personnel, forms of services and things that are still weak in quality services in universities. The data were supplemented using a questionnaire consisting of closed and open questions. The number of samples analyzed were 370 respondents, using purposive sampling method at seven universities in Indonesia. Quantitative data analysis used is the validity, reliability test, and descriptive statistics, while qualitative data are analyzed using the contents. The results show that in general the students agree with the high quality indicators of higher education developed. Agreement on the non-discrimination and the lowest aspects of the aspect of easy and cheap. Students who need high service should be without discrimination but still allow for better service seen from the ease and generosity in the service. In general, students demand all universities that have run a quality service. Even so there are various problems that still need to be fixed. There are four problems with aspect, problem, problem solution, problem solution, problem solution, and problem, and problem, accountability, problem and ethics. Steps need to be taken to improve student perceptions of the importance of college public indicators and improvements to issues united by students on the services of higher education.

scholarly journals Higher education between massification and quality

2020 ◽  
Vol 14 (2) ◽  
pp. 93-103
Author(s):  
Rabah Noui
Keyword(s):  
Higher Education ◽  
Opposite Effect ◽  
Content Type ◽  
Higher Education System ◽  
Higher Education Reforms ◽  
Open Questions ◽  
Education Model ◽  
Quality In Higher Education ◽  
Qualitative Dimension

PurposeThe purpose of this paper is to examine how the policy of massification as a characteristic of the higher education system influences the quality of education? and what higher education model can the authors adopt to reconcile flow and quality?Design/methodology/approachThe methodology adopted is based on a questionnaire survey of a population of young graduates divided between graduates with a conventional license and LMD license, either in the process of preparing for a diploma or in unemployment or work. But also, the qualitative dimension which, although secondary in this survey, the authors mobilized it through the analysis of open questions relating to the perceptions and representations that young graduates have of their situations.FindingsThe higher education reforms are perceived differently by higher education actors. The results found show that university massification has had the opposite effect by training graduates doomed to unemployment and expatriation.Research limitations/implicationsThe sample for this study is very limited, the results of this finding cannot be generalized to the entire university student as a whole.Originality/valueThis study emphasizes the duality of flow and quality in higher education. The authors have shown the different perceptions of stakeholders in higher education and that despite the multiple reforms of this system the authors still cannot find the best model.

International student perceptions of experience in the West

2019 ◽  
Vol 12 (2) ◽  
pp. 147-166 ◽  
Author(s):  
F. Robert Buchanan
Keyword(s):  
Higher Education ◽  
International Students ◽  
Student Perceptions ◽  
Foreign Students ◽  
International Student ◽  
Emerging Market ◽  
American Business ◽  
Content Type ◽  
The Usa

Purpose The purpose of this exploratory study is an examination of some perceptions of US education, as experienced by foreign MBA students. Design/methodology/approach A longitudinal field study captured perceptions of a group of 51 international students over a one-year interval. The first anticipatory survey was done in India, and the follow-up was made in the USA at the end of a foreign sojourn semester. Inter-item correlations and t-tests were used to examine variance in student perceptions, highlighted by qualitative elements. Findings In general, the students went home, less impressed than they had expected to be in terms of the perceived general quality of the American business education, as well as their abilities to make friends with the local people. Additionally, the observed preparation of the American students for master’s studies was not nearly as high as the foreign students had anticipated. Research limitations/implications Results are not generalizable to broad populations, as the sample was small and localized. Social implications Emerging markets are successfully luring locals and sojourners based on cost and proximity as they achieve greater legitimacy in their institutional credentials. This could challenge the preeminence of Western higher education, especially in light of concerns arising from marketization and rigor. Meanwhile, developed market institutions need to be strategically mindful of their international guests as a resource rather than a commodity. Originality/value Extant internationalization studies tend to focus on administrative viewpoints, whereas this research examines the perspective of international students, which may be indicative of lessening gaps between perceptions of quality of developed and emerging market higher education.

scholarly journals MEASURING THE STUDENTS’ PERCEPTION OF SERVICE QUALITY

2012 ◽  
Vol 11 (1) ◽  
Author(s):  
Leonardi Lucky Kurniawan ◽  
N. Purnomolastu .
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Student Perceptions ◽  
Higher Education Institutions ◽  
Student Perception ◽  
Mean Value ◽  
Quality Of Education ◽  
Validity And Reliability ◽  
Chi Square

Like in many other countries, higher education institutions in Indonesia are facing intense competition as the higher education market becomes globalized and competitive pressure intensifies. It is essential that higher education institutions continually monitor the quality of their services and commit themselves to continuous quality improvements in order to respond to the needs of their stakeholders. Measuring service quality in higher education is thus essential In order to provide a comprehensive view of the quality of education, it is valuable to assess not only student perceptions of their educational outcomes but also their perceptions of the manner in which polytechnic education is provided.This study aims at measuring the students’ perception of the service quality of education in a department; identifying differences of the student perception on the service quality based on their academic profiles; identifying which service attributes are more influential in providing service in higher education; and offering recommendation to the management which area(s) still need(s) some improvement.Using the 5-scale questionnaires, the researchers collected the data for the study from graduates of the 5 departments- Accounting, Marketing Management, Secretary Foreign Business Language and Taxation. Pearson Chi-Square and Alpha Cronbach techniques were used to test the validity and reliability before analyzing the data from the questionnaire. Descriptive statistics was deployed to find out the mean value of each indicator. This was followed bv Dummy Regression analysis.    JThe findings of the study suggest that faculty plays the most prominent indicator in reflecting the students perception of service quality of department.

scholarly journals PENDAMPINGAN MENINGKATKAN MUTU MANAJEMEN PAUD BINAAN

2021 ◽  
Vol 6 (1) ◽  
pp. 36-43
Author(s):  
Yecha Febrieanitha Putri ◽  
Indah Dwi Sartika ◽  
Fahmi Fahmi
Keyword(s):  
Data Analysis ◽  
Quantitative Data ◽  
Qualitative Data ◽  
Action Plan ◽  
Participatory Action ◽  
Qualitative Data Analysis ◽  
Delivery Assistance ◽  
Quantitative Data Analysis ◽  
Using Data

The research aimed to find out whether the quality of PAUD management assistance could improve. Research-based service was carried out at RA Perwanida 3 and PAUD Kaisah. This study used the Participatory Action Research (PAR) model of the Kemmis, S. & McTaggart , R. Research methodology which was carried out in a series through online material delivery assistance and direct mentoring to each PAUD unit. The implementation of the activity is carried out in 5 steps, namely diagnosis, making an action plan, taking action, evaluating and reflecting. Data analysis using data analysis quantitative data analysis and qualitative data analysis. Quantitative data analysis was obtained from the description of the value of document completeness, pre and post mentoring. While the qualitative data analysis was obtained from field notes, documentation notes and interview notes using four parts, namely data reduction, display data and conclusion data. The results of the dedication research with assistance to improve the quality of the assisted PAUD management, the average document data obtained from each of the assisted institutions has increased by 37%, which is based on 30 assessment indicators, 26 indicators have been successfully fulfilled by each of the assisted PAUD institutions so that initially the average file completeness was 49% after being given assistance to 86%.

scholarly journals The Roles Of Woman In Nggorea Village In Order To Increase The Economic Social Of Family By Local Weaving Cloth Heritage

2020 ◽  
Vol 17 (1) ◽  
pp. 11-20
Author(s):  
Hasti Sulaiman
Keyword(s):  
Higher Education ◽  
Social Status ◽  
Direct Observation ◽  
Social Life ◽  
Qualitative Data ◽  
Social Economic ◽  
Daily Life ◽  
The Social ◽  
Culture Heritage

The aims of this research is to describe the roles of woman in Nggorea village in order to increase the economic social of family by local weaving cloth heritage. This research is a descriptive qualitative. Data collected by direct observation, documentation, and interview. In this research shows that beside as the housewife, the woman at Nggorea village roles to increase the economic in their family by using the local weaving cloth, which is the culture heritage of the ancestor. Generally, the activity of weaving by woman in Nggorea village is just to spend their time after finishing the homework and to continue the culture heritage. The product of woven cloth can be used as the daily clothing and as used at the culture ceremony. Meanwhile, to fulfill their daily life needs are getting by gardening and fishing. However, the product of woven cloth is known by many people and the function of the woven cloth is varied such as to make a coat, bag, skirt, blanket, and so on. The quality of woven cloth give an effect to its price, so it can influenced the economic social of Nggorea society. There are some kinds of social economic increasing at Nggorea village, such as fulfill the life needs and to get the higher education so that it can influence to the better social life. Automatically it influenced to the social status of society.

scholarly journals METRICAL CHARACTERISTICS OF THE QUESTIONNAIRE APPLIED TO THE QUALITY ASSESSMENT OF THE SERVICES OF HIGHER EDUCATION IN THE REPUBLIC OF SRPSKA / METRIJSKE KARAKTERISTIKE UPITNIKA PRIMIJENJENOG U PROCJENI KVALITETA USLUGA VISOKOŠKOLSKIH INSTITUCIJA U REPUBLICI SRPSKOJ

2020 ◽  
Vol 18 (2) ◽  
Author(s):  
Velibor Srdić ◽  
Milan Nešić ◽  
Sanel Jakupović
Keyword(s):  
Higher Education ◽  
Quality Of Service ◽  
Student Perceptions ◽  
Higher Education Institutions ◽  
Ordinal Scale ◽  
Cronbach’S Alpha ◽  
Cronbach's Alpha ◽  
Banja Luka ◽  
Republika Srpska

In order to validate the research instrument used to identify student perceptions of the quality of service provided by higher education institutions in the Republika Srpska-(Pan-European Apeiron University in Banja Luka, University of Banja Luka, University of East Sarajevo, Prijedor College of Medicine and University of Business Studies Banja Luka) (within a broader empirical study), its metric characteristics were determined. In our study, respondents expressed their estimation by choosing one of the positions on a five-point Likert scale. The numerical values of the ordinal scale arranged in this way corresponded to the intensity of the assessment of thirty service indicators, namely: 1 (much less than my expectations); 2 (less than my expectations); 3 (according to my expectations); 4 (more than my expectations); 5 (significantly more than my expectations). The value evaluation of the response is interpreted in accordance with the rule: (a) the perception of the quality of service “as expected” (if the scalar average is close to the quantitative value of three), (b) the perception of the quality of the service “below expectations” (when the scalar average is well below quantitative values of three), (c) perception of service quality “above expectations” (if it is a scalar average well above quantitative value of three) (Klarić & Kulišan, 2011). Also, in order to rank the importance of indicators, in manifest space, values of scalar averages (Mean) are used in interpretation (Nešić et al., 2017).The questionnaire, based on the HEDUQUAL scale, was tested using two procedures: (1) factor analysis (Principal Components Analysis, Direct Oblimin) and (2) Scale Reliability Analysis - based on Cronbach’s alpha coefficient). The sample of respondents consisted of a population of students attending one of the higher education institutions in the Republika Srpska, a total of 863 students (M = 265; F = 598) with an average age of 21.5 years. The results obtained confirm the good metric of the scale, both in terms of validity (KMO = 0.972; Bartlett’s Test of Sphericity = 14292.613; Sig. = 0.000) and in the context of its reliability (Cronbach’s Alpha = 0.966). All statistical inferences were conducted at a significance level of 0.05 (Sig. <, 05). The good metric characteristics of the instrument defined the quality basis for further analytical observations of the study results.Based on good metric characteristics obtained in this part of the study (whose task was to validate the survey questionnaire), it is reasonable to expect that, in continuing the analytical examination of the empirical results of the study, the research conclusions can be reasonably based on accurate and academically correct statistical background. Which is a prerequisite for the correct dissemination of the information obtained and, accordingly, a scientifically correct interpretation of the overall results of the study.

Double Jeopardy: Plight of Female Students with Disabilities in Botswana’s Higher Education

2018 ◽  
Vol 25 (3) ◽  
pp. 384-409 ◽  
Author(s):  
Emmanuel Moswela ◽  
Sourav Mukhopadhyay
Keyword(s):  
Higher Education ◽  
Students With Disabilities ◽  
Qualitative Data ◽  
Phenomenological Study ◽  
Female Students ◽  
Cultural Issues ◽  
Group Discussions ◽  
Disability Identity ◽  
Qualitative Data Analysis Software

Although substantial recent research addresses the importance of higher education (HE) for students with disabilities, this sector has remained under-researched in Botswana. The struggle of female students with disabilities to access and participate in HE remains an issue of great concern for disability activists and researchers. The purpose of this phenomenological study was to explore and describe the lived experiences of female students with disabilities in their struggle to access and participate in three HE institutions in Botswana. Seven female students with disabilities participated in this research. Multiple methods, such as focus group discussions, photovoice and solicited journals, were used to collect data. The data were analysed using Atlas.ti 7.5 qualitative data analysis software. Three themes emerged, and they are (a) socio-cultural issues and disability identity, (b) access and participation in HE and (c) empowerment of female students. These findings served to inform Botwana’s HE institutions that include female students with disabilities, to help them to promote participation as well as quality of experiences.

scholarly journals ANALISIS PENGARUH E-LEARNING MENGGUNAKAN SPADA TERHADAP EFEKTIVITAS BELAJAR MAHASISWA STMIK PRIMAKARA

2021 ◽  
Vol 12 (2) ◽  
pp. 193-202
Author(s):  
Ni Komang Erikka Candra Pratiwi ◽  
Ni Luh Putu Ning Septyarini Putri Astawa ◽  
A.A. Istri Ita Paramitha
Keyword(s):  
Mixed Methods ◽  
Data Analysis ◽  
Qualitative Data ◽  
Learning Effectiveness ◽  
Quality Of Instruction ◽  
Quantitative Data Analysis ◽  
E Learning ◽  
Convergence Model ◽  
College Student Learning

ABSTRAKTujuan dari penelitian ini adalah untuk mengetahui tentang pengaruh e-learning menggunakan SPADA terhadap efektivitas belajar mahasiswa STMIK Primakara. Penelitian ini menggunakan metode mixed methods convergence model. Objek dari penelitian ini adalah 85 orang mahasiswa semester 2, 4, dan 6. Dalam penelitian ini, dilakukan identifikasi pengaruh e-learning menggunakan platform SPADA yang dikembangkan oleh STMIK Primakara berbasis Moodle terhadap efektivitas belajar mahasiswa. Peneliti menggunakan observasi, kuesioner tertutup, kuesioner terbuka, dan studi literatur sebagai teknik pengumpulan data. Empat indikator efektivitas pembelajaran yang digunakan dalam penelitian ini, yaitu quality of instruction, appropriate levels of instruction, incentive, dan time. Peneliti menggunakan analisis data kuantitatif dan analisis data kualitatif. Analisis data kuantitatif menggunakan skala Likert untuk menghitung data dari kuesioner tertutup sedangkan analisis data kualitatif menggunakan data dari kuesioner terbuka. Dalam penelitian ini ditemukan bahwa persentase persetujuan dengan indikator quality of instruction menunjukkan hasil 86,35% (sangat efektif). Selanjutnya indikator appropriate levels of instruction dengan hasil 87,82% (sangat efektif). Indikator ketiga, incentive dengan hasil perolehan 88,94% (sangat efektif). Terakhir indikator time dengan hasil persentase persetujuan 89,56% (sangat efektif). Selain itu data kualitatif yang diperoleh juga menunjukkan bahwa penggunaan SPADA dapat mendukung proses belajar mahasiswa.Kata Kunci: e-learning, efektivitas belajar, metode campuranABSTRACTThe purpose of this study was to determine the effect of e-learning using SPADA on the learning effectiveness of STMIK Primakara college students. This research uses a mixed methods convergence model. The object of this research is 85 college students in semester 2, 4, and 6. In this study, the identification of the effect of was conducted to identify the e-learning using the platform SPADA developed by STMIK Primakara based on Moodle was conducted to identify the effectiveness of college student learning. Researchers used observation, closed questionnaires, open questionnaires, and literature studies as data collection techniques. Four indicators of learning effectiveness are used in this study, namely quality of instruction, appropriate levels of instruction, incentive, and time. Researchers used quantitative data analysis and qualitative data analysis. Quantitative data analysis used a Likert scale to calculate data from a closed questionnaire, while qualitative data analysis used data from an open questionnaire. In this study, it was found that the percentage of approval with the indicator quality of instruction showed the result of 86.35% (very effective). Next is the indicator for appropriate levels of instruction with a result of 87.82% (very effective). The third indicator, incentive with the result of 88.94% (very effective). Finally, the indicator time with the percentage of approval is 89.56% (very effective). In addition, the qualitative data obtained also shows that the use of SPADA can support college student learning processes.Keywords: e-learning, learning effectiveness, mixed methods

scholarly journals Perspective of Learners’ in Open Distance Learning Mode: Problems and Prospectives

2021 ◽  
Vol 4 (1) ◽  
pp. 247-259
Author(s):  
Farkhunda Rasheed Choudhary ◽  
Sohaib Sultan ◽  
Sadaf Zamir Ahmed ◽  
Sidra Khushnood
Keyword(s):  
Higher Education ◽  
Distance Learning ◽  
Qualitative Data ◽  
End Users ◽  
Distance Learners ◽  
Base Line ◽  
E Learning ◽  
Rapid Transformation ◽  
The Way

In recent times, ODL system is providing opportunities to more and more people to pursue higher education. The ODL system is now emerging as the imperative learning need because it bears the potential to supplement educational demands of the fast-changing technological era. ODL system is now rapidly spreading its framework into E-Learning. It became very crucial in the scenario when ODL is going to transform the educational scenario of this technological era to seriously review the perspectives of ODL from the end users. It is very important step to improve the quality of ODL system to dig out the learners’ perspectives. This paper reveals the problems faced by the learners’ of ODL and the possible solutions for their problems. The survey was conducted with the thematic questions of perspectives, problems and prospective to seek the qualitative data from the learners of ODL system. The prospective of these problems were analyzed accordingly. The participants were the students of ODL university including male and females. The results show that open distance learners have been facing many problems and these problems have the prospective. This study is significant in the way that it may provide the base line to improve the quality of rapid transformation of ODL system.

scholarly journals The Measurements of Tourist Satisfaction Levels on Attractions, Accessibility, and Amenities in Pulesari Tourism Village, Sleman Regency

2020 ◽  
Vol 4 (1) ◽  
pp. 48
Author(s):  
Muhammad Dzulkifli
Keyword(s):  
Mixed Method ◽  
Qualitative Data ◽  
Sampling Method ◽  
Descriptive Analysis ◽  
Qualitative And Quantitative ◽  
Tourist Satisfaction ◽  
Level Of Satisfaction ◽  
Qualitative Descriptive ◽  
Depth Interviews

This study aimed to determine the level of tourist satisfaction and the performance of attractions, accessibilities, and amenities (3As) in Pulesari Tourism Village (PTV). This study uses both qualitative and quantitative (mixed method). The population in this study was tourists who visited PTV during the period of August to September 2018. A hundred samples were collected using Purposive Sampling method. Data were collected by distributing questionnaires, in-depth interviews, field observations, and documentation. Gradual quantitative-qualitative data analysis is used as a technique to analyse the data. It begins with Likert satisfaction analysis, Importance Performance Analysis, and qualitative descriptive analysis. The results showed that the level of tourist satisfaction was in the satisfied category. Managers need to improve the quality of attraction components and become a priority to meet tourist expectations. Based on this study, the results show that the quality of the 3As component influences the level of satisfaction of visiting tourists. The three components become unity and support each other. A low assessment of one component can be improved by other components that are perceived to have better quality.

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