scholarly journals PERANCANGAN SYSTEM INFORMASI PENANGANAN KELUHAN KONSUMEN BERBASIS WEB PADA PT. INDUSTIRA BATU CEPER TANGERANG

2019 ◽  
Vol 5 (2) ◽  
pp. 135-145
Author(s):  
Rosmawati Dwi ◽  
Sinudarwati Sinudarwati ◽  
Fika Regita Trismiyanto
Keyword(s):  
Information System ◽  
Quality Assurance ◽  
Data Processing ◽  
Customer Service ◽  
Current System ◽  
Decision Makers ◽  
Web Based ◽  
Consumer Complaints ◽  
Consumer Complaint ◽  
New System

PT Industira is one of the companies engaged in manufacturing Disassembly power panel (Disribution Board) for TL lamp lighting. To improve costumer service, PT Industira provides Quality Assurance & Customer Service Team Leader (QA & CS TL) as a container to accommodate various complaints handling provided by consumers. Based on the current system obtained the results that the system there are still some disadvantages are all still done manually that need a more accurate new system that is a web-based consumer complaint information system that uses PHP programming with Notepad ++ and MySql database creation. From the process is generated a web-based consumer complaints system that can reduce the ineffectiveness and inefficiency in the delivery of complaints, grievance shelter, data processing complaints, decision makers to the preparation of complaints so that the entire process of handling complaints properly monitored.  

scholarly journals Sistem Informasi Pelayanan Jasa pada Lucky Photo

2021 ◽  
Vol 11 (1) ◽  
pp. 81-95
Author(s):  
T Pradita ◽  
A Mubarok
Keyword(s):  
Information System ◽  
Customer Service ◽  
Service System ◽  
The Internet ◽  
Application System ◽  
Web Based ◽  
Customer Data ◽  
Service Information ◽  
Internet Media ◽  
A Company

The development of services has developed into the internet media, to make it easier for customers and employees in managing a job. In the problem of Lucky Photo, which covers services including printing, sales, stock of goods, purchases, and reports are not effective properly. The researcher aims to develop a service system entitled Service Information Systems at Lucky Photo. By building a web-based application, a waterfall method is needed to become a benchmark for the creation of a service information system, so the results will be obtained on a web-based application system to demand progress in a company, including services that become easier, easier customer service in conduct transactions, generate reports, and process customer data. So it can be concluded that with the construction of a new Service Information System it will be easier to make transactions, make it easier for customers, create reports, and process customer data that is embedded in the Mysql database which will become a well-systemized report.

scholarly journals Rancang Bangun Sistem Informasi Penjualan Obat Berbasis Website dengan Menggunakan Metode Waterfall

2020 ◽  
Vol 6 (1) ◽  
pp. 71-82
Author(s):  
Ahmad Fauzi ◽  
Dewi Wulandari
Keyword(s):  
Information System ◽  
Data Processing ◽  
Quality Of Data ◽  
Microsoft Excel ◽  
Web Based ◽  
Drug Sales ◽  
Uml Modeling ◽  
Computer Based ◽  
A Company

Abstract: In this era of globalization, information technology is speeding up. In managing the information required good technology because the information has a greatvalue for a company. And computer technology today with its increasingly sophisticated processing speed has enabled the development of computer-based information systems. Problems that exist in Kauman Apothecary is about the data processing that is still done manually, ranging from the admission process of incoming drugs, drugs out, often the absence of matching stock between the data with the original drug, as well as in making reports that still use microsoft excel. The design of the system is described by UML modeling, drug sales information system on web-based pharmacy kauman intranet this is the best solution, can improve the quality of data processing drugs in pharmacies kauman. And with the creation of this information system, can help simplify data processing moreleverage, while keeping data safe and minimize the data kerangkapan. The design of web-based drug sales information system is made using PHP and MySQL.Keywords: Information System, Sales, Kauman PharmacyAbstrak: Dalam era globalisasi sekarang ini, teknologi informasi melaju dengan cepatnya.Dalam mengelola informasi dibutuhkan teknologi yang baik karena informasi mempunyai nilai yang besar bagi suatu perusahaan. Dan teknologi komputer sekarang ini dengan kecepatan prosesnya yang semakin canggih telah memungkinkan pengembangan sistem informasi berbasis komputer. Masalah yang ada pada Apotek Kauman yaitu mengenai pengolahan data-datanya yang masih dilakukan secara manual, mulai dari proses penerimaan obat masuk, obat keluar, sering tidak adanya kecocokan stok antara data dengan obat aslinya, serta dalam membuat laporan yang masih menggunakan microsoft excel. Perancangan sistem digambarkan dengan pemodelan UML, sistem informasi penjualan obat pada apotek kauman berbasis web intranet ini merupakan solusi yang terbaik, dapat meningkatkan kualitas pengolahan data obat di apotek kauman. Dan dengan dibuatnya sistem informasi ini, dapat membantu mempermudah pengolahan data lebih maksimal, sekaligus menjaga data tetap aman dan meminimalisir adanya kerangkapan data. Perancangan sistem informasi penjualan obat berbasis web ini dibuat menggunakan PHP dan MySQLKata Kunci: Sistem Informasi, Penjualan, Apotek Kauman.

scholarly journals USABILITY SISTEM PENJAMINAN MUTU STIKOM BALI MENGGUNAKAN METODE USER CENTERED DESIGN

2019 ◽  
Vol 5 (1) ◽  
Author(s):  
Ni Ketut Dewi Ari Jayanti
Keyword(s):  
Information System ◽  
Quality Assurance ◽  
Customer Satisfaction ◽  
Time On Task ◽  
User Centered Design ◽  
Success Rates ◽  
Web Based ◽  
Keywords Quality Assurance ◽  
System Task ◽  
User Centered

ABSTRACT<br />The Quality Assurance Center (PJM) is one of the units at STMIK STIKOM Bali which has the task of assisting the Chair in overseeing and controlling the entire process. One of the controls carried out is controlling customer satisfaction through implementing customer satisfaction evaluations. PJM STIKOM Bali uses a web-based quality assurance information. The use of web-based quality assurance information systems has never been measured by usability system to see whether the system built is acceptability for the PJM STIKOM Bali unit in carrying out its activities. In this study, researchers conducted a study to analyze usability in the STIKOM Bali quality assurance information system. The method used to measure usability is User Centered Design (UCD) because this method focuses on the user. In implementing the UCD method, three types of statements have been established, namely Task Complete Rate, Time on Task, and Usability Rate of System. The results achieved in this study were the success rates of respondents in completing the STIKOM Bali quality assurance information system task task of 97.67%. The average time needed by respondents to complete all tasks is 92 minutes. The usability level felt by respondents when using the quality assurance information system is 88.75%.<br />Keywords : Quality Assurance System, Usability, User Centered Design<br />ABSTRAK<br />Pusat Jaminan Mutu (PJM) adalah salah satu unit di STMIK STIKOM Bali yang memiliki tugas membantu Ketua dalam mengawasi dan mengendalikan seluruh proses. Salah satu pengendalian yang dilakukan adalah pengendalian kepuasan pelanggan melalui pelaksanaan evaluasi kepuasan pelanggan. PJM STIKOM Bali menggunakan sistem informasi penjaminan mutu berbasis web untuk mempermudah akses penjadwalan dimulai dan diakhirinya proses evaluasi kepuasan pelanggan yang diintegrasikan dengan sistem lain yang ada di STIKOM Bali. Penggunaan sistem informasi penjaminan mutu berbasis web belum pernah dilakukan pengukuran usability sistem untuk melihat apakah sistem yang dibangun sudah akseptabilitas bagi unit PJM STIKOM Bali dalam melaksanakan aktivitasnya. Pada penelitian ini peneliti melakukan penelitian untuk menganalisa usability pada sistem informasi penjaminan mutu STIKOM Bali. Metode yang digunakan untuk mengukur usability adalah User Centered Design (UCD) karena metode ini berfokus pada pengguna. Dalam implementasi metode UCD, telah ditetapkan tiga jenis pernyataan yaitu Task Complete Rate, Time on Task, dan Usability Rate of System. Hasil yang dicapai pada penelitian ini adalah tingkat keberhasilan responden dalam menyelesaikan task sistem informasi penjaminan mutu STIKOM Bali sebesar 97,67%. Waktu rata-rata yang diperlukan responden untuk menyelesaikan seluruh task adalah sebesar 92 menit. Tingkat usability yang dirasakan responden saat menggunakan sistem informasi penjaminan mutu adalah 88,75 %.<br />Kata kunci : Sistem Penjaminan Mutu, Usability, User Centered Design

scholarly journals Perancangan Dan Implementasi Smart Library Untuk Meningkatkan Operasional Perpustakaan (Studi Kasus SMP Negeri 2 Cisaat)

2021 ◽  
Vol 6 (1) ◽  
Author(s):  
Indri Andriyani ◽  
Cecep Kurnia Sastradipraja ◽  
Sudin Saepudin
Keyword(s):  
Information System ◽  
System Development ◽  
Current System ◽  
Model System ◽  
Educational Process ◽  
Prototype Model ◽  
Cycle Model ◽  
Web Based ◽  
Library Management ◽  
Development Life Cycle

Perpustakaan sebagai salah satu media pembelajaran bagi para siswa dalam mencari sumber referensi belajar dan berperan penting dalam menunjang proses pendidikan. Pada SMP Negeri 2 Cisaat Sukabumi perpustakan adalah salah satu sarana bagi siswa untuk mencari referensi pelajaran. Namun pada sistem yang sedang berjalan saat ini, perpustakaan masih menggunakan sistem manual yaitu dengan pencatatan pembukuan, kelola anggota, dan notifikasi peminjaman. Proses manual tersebut dinilai kurang efisien dan memakan banyak waktu, serta dokumen yang dapat rusak atau hilang disebabkan kejadian tertentu. Oleh karena itu dibutuhkan sistem informasi yang dapat mengelola manajemen perpustakaan dengan lebih efektif dan efisien dengan menggunakan smart library berbasis web. Model prototipe adalah salah satu Model System Development Life Cycle (SDLC) yang dapat membantu proses pembangunan Smart Library berbasis web. Sehingga dapat membantu manajemen perpustakaan lebih terstruktur dan dengan proses yang cepat, efektif, dan efisien. Hasil dari kuisioner pengujian beta rata-rata menunjukan 80% menjawab setuju pada aplikasi smart library yang dibuat. Library as one of the learning media for students in finding sources of learning references and plays an important role in supporting the educational process. At SMP Negeri 2 Cisaat Sukabumi library is one of the means for students to find reference lessons. But in the current system, the library still uses a manual system, namely by recording books, managing members, and borrowing notifications. The manual process is considered inefficient and time-consuming, as well as documents that can be damaged or lost due to certain events. Therefore we need an information system that can manage library management more effectively and efficiently by using web-based Smart Library. Prototype Model is one of the System Development Live Cycle Model (SDLC) that can help the process of building a web-based Smart Library. So that it can help library management be more structured and with a fast, effective, and efficient process. The results of the beta test questionnaire on average showed 80% answered agreed on the smart library application made.

scholarly journals SISTEM INFORMASI PENYEWAAN DAN PEMESANAN TIKET BUS DAN TRAVEL KOTA PADANG

2017 ◽  
Vol 5 (2) ◽  
Author(s):  
Hanif Efriko Pratama ◽  
Elfi Tasrif ◽  
Ahmadul Hadi
Keyword(s):  
Information System ◽  
Public Interest ◽  
Word Of Mouth ◽  
Current System ◽  
Location Information ◽  
Web Based ◽  
Lack Of Information ◽  
Information Media ◽  
To Come ◽  
Source Of Information

Padang City, as one of populous city in West sumatera province, well known as their wandering culture. This wandering culture causes the number of people using public transport to go out increased, especially the Inter-City Inter-Provincial bus (AKAP) users. Unfortunately, high public interest in using AKAP buses has not been supported by the adequate system of AKAP bus companies. Current system affect prospective passengers into problems while searching for the location of a transport company. It caused by limited source of information media, such as banners or word-of-mouth information. This lack of information reducing the user's comfort in using AKAP bus. This Information system of rental and booking bus and travel tickets in Padang City was created using the PHP programming language using the CodeIgniter framework and MYSQL for the database. The design of this information system is done to produce a web-based information system that provides information of transportation companies location to facilitate passengers and prospective passengers to come, and facilitate the process of booking tickets. The design of this information system displays the location information, prices, facilities, and transportation fleet that available in each company.                                                    Keywords: Information system, AKAP bus, transportation.

scholarly journals Implementasi Pendaftaran Nasabah Berbasis Web Pada PT. Bank Rakyat Indonesia Unit Cepoko Ngawi

2017 ◽  
Vol 4 (1) ◽  
Author(s):  
Choiriyatus Shiddiqiyah ◽  
Elly Muningsih
Keyword(s):  
Information Technology ◽  
Information System ◽  
Customer Service ◽  
Black Box ◽  
Web Based ◽  
Testing Method ◽  
Savings And Loan ◽  
Black Box Testing ◽  
Registration Service ◽  
The Web

ABSTRACT - Web-based information technology today is needed by the company in facilitating its activities. Likewise with PT. Bank Rakyat Indonesia (BRI) which handles various activities and jobs related to customer service, such as customer registration, savings and loan services, financial installment payment etc. PT. Bank Rakyat Indonesia (BRI) Unit Cepoko is one of the branches of BRI unit that has not used the web in its activities for customer registration service so that this makes it difficult for prospective customers located far from institutions that want to become customers. Therefore it takes a web that can be used to facilitate registration of prospective customers. This study aims to design a web created using Macromedia Dreamweaver 8, where the application is expected to facilitate the implementation of the web for customer registration. Software development using Waterfall method and testing using Black Box Testing method. The results of this study is a webbased information system that allows prospective customers to register as a customer at PT. Bank Rakyat Indonesia (BRI) Unit Cepoko, Ngawi. Keywords: customer registration, web, Waterfall method, Black Box Testing

scholarly journals PENILAIAN KINERJA TU (TATA USAHA) UNIVERSITAS ISLAM LAMONGAN

JOUTICA ◽  
2017 ◽  
Vol 2 (1) ◽  
Author(s):  
Nur Nafiiyah
Keyword(s):  
Information System ◽  
Quality Improvement ◽  
Data Processing ◽  
Performance Assessment ◽  
Programming Language ◽  
Continuous Quality Improvement ◽  
Service Process ◽  
Web Based ◽  
Continuous Quality

The performance assessment of administration staff in the college did in order to improve the quality of the service process and internal continuous quality improvement. This study aims at the development of information systems web-based performance assessment. This system was built using the programming language PHP (Hypertext Processor) and MySql database, which is expected to provide a more efficient and effective in conducting this evaluation, all the colleges are trying to have an information system that not only presents a variety of important information, but also can perform the data processing. Assessmentof the performance is measurements made on various activities with the questioner. The results of the study give a rank of accumulation is obtained by calculating the second component of the assessment, the results of this can be seen anyone to find the highest rank to lowest. It is hoping that every values obtained can push Employees the administration in Lamongan Islamic university to improve its performance.

scholarly journals Sistem Informasi Penilaian Kinerja Pegawai Berbasis Web Pada Operasi Perangkat Daerah Kantor Camat Rantau Utara Labuhanbatu

2019 ◽  
Vol 5 (1) ◽  
pp. 93-96
Author(s):  
Surya Ramadhan ◽  
Sumitro Sarkum ◽  
Iwan Purnama
Keyword(s):  
Information System ◽  
Performance Assessment ◽  
Employee Performance ◽  
Northern Region ◽  
Research Information ◽  
Process Data ◽  
Web Based ◽  
Research Information System ◽  
Assessment Performance ◽  
New System

The research information system Web-based Employee performance assessment aims to: 1) Designing a new system to improve a system that is being used today by  KANTOR CAMAT RANTAU UTARA. 2) Makes a the website can be used by agencies to know the performance of the employees of the Office of the head of the northern region 3) increasing knowledge for the author and address problems that are being faced by companies/agencies. 4) as reference materials for research project next. As for the programming used in the writing of this research is programming websites using MySQL database and PHP, and Sublime Text for the creation of a php script. From the results of testing against the proposed system it can be stated that: 1) the proposed System can assist superiors in knowing the performance of officials in the exercise of his duties; 2) Supervisor can tell if employees carry out work according to his duties; 3) process data processing employees more quickly and accurately Keywords: Assessment, performance, PNS, PHP and MySQL.

scholarly journals SISTEM INFORMASI PELAYANAN JASA LAUNDRY BERBASIS WEB PADA TIRA LOUNDRY

2021 ◽  
Vol 14 (1) ◽  
pp. 40-49
Author(s):  
Eka Permana ◽  
Depi Yuniar
Keyword(s):  
Information System ◽  
Customer Service ◽  
Business Performance ◽  
Daily Basis ◽  
Web Based ◽  
Customer Data ◽  
Existing Problems ◽  
Service Information ◽  
Report Data ◽  
Service Data

Tira Laundry which is located on the street Walahar / Tegal Kelapa Subang is one where the laundry business provides kilogram washing services including washing and dry services, irons, washing clothes, washing pants, washing bed covers, and washing blankets. Based on existing problems, the Tira Laundry service data still uses manually from recording customer data to reports, data collection clothing that has not been taken by customers is still using ledgers, and consumer registration is still done by handwritten in a laundry activity book, so as to searching for customer data and other report data is experiencing difficulties and requires a long process. From this problem, a laundry service information system is created which contains customer data on the laundry tyra that occurs on a daily basis. In conducting this research using the methodology of collecting customer data and compiling conducting interviews about all activities related to customer service business data on tyra laundry having its address at Jalan Walahar / Tegal Kelapa Subang. The result to be achieved is to be able to create a web-based laundry service information system on tyra laundry, so as to increase the effectiveness of the efficiency of the tyra laundry business performance and facilitate the service of laundry data so that it can run quickly and easily.

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