Applying design thinking in a hierarchical organisation

Author(s):  
Sonya J. CLOSE-DEBAIS ◽  
Judy H. MATTHEWS

Many large financial services organisations are seeking to develop their employees’ design capability to develop innovative customer solutions. Yet, there appears limited understanding on how individual employees (without a background in design) view the relationship of design thinking to innovation. This study investigates how employees perceive design thinking and its potential link to drive innovative practices within a large Australian multinational financial services organisation. An exploratory qualitative approach used face-to face semi-structured interviews with diverse participants from across the organisation. A modified existing design capability framework was used to map each individual’s perspectives and illustrate the organisation’s current DT and innovation capacity. Findings from this study contribute new insights regarding employee perceptions and design capability requirements

SAGE Open ◽  
2020 ◽  
Vol 10 (1) ◽  
pp. 215824401989909
Author(s):  
Eric Apaydin

Primary care physicians face increasing amounts of administrative work (e.g., entering notes into electronic health records, managing insurance issues, delivering test results, etc.) outside of face-to-face patient visits. The objective of this study is to qualitatively describe the experience that primary care physicians have with administrative work, with an emphasis on their beliefs about their job role. I conducted semi-structured interviews with 28 family physicians and internists in Chicago, Los Angeles, and Miami and qualitatively analyzed themes from interview transcripts using the grounded theory approach. Two major themes concerning the relationship between primary care physicians and administrative work were discovered: (a) Administrative work was not central to primary care physicians’ job role beliefs, and (b) “below license” work should be delegated to nonphysicians. Job roles should be considered in future efforts to reduce physician administrative work in primary care.


Author(s):  
Almerinda Auxiliadora De Souza ◽  
Flávio Bezerra Barros

THE MEANING OF THE PLACE AND THE VISIBILITY OF THE SOCIO-ENVIRONMENTAL DILEMMAS LIVED BY THE PEOPLE OF THE JARDIM OLIVEIRA DISTRICT, CÁCERES, STATE OF MATO GROSSOEL SIGNIFICADO DEL LUGAR Y LA VISIBILIDAD DE LOS DILEMAS SOCIOAMBIENTALES VIVENCIADOS POR LOS MORADORES DEL BAIRRO JARDÍN OLIVEIRA, CÁCERES, MATO GROSSORESUMOEste estudo foi realizado no bairro Jardim Oliveira, situado na cidade de Cáceres/MT, à margem esquerda do rio Paraguai. O objetivo consistiu em entender a relação dos moradores com o lugar. A pesquisa foi de natureza exploratória e descritiva, com abordagem qualitativa. Para o levantamento de dados nos pautamos em observação, entrevista semiestruturada e registros fotográficos. Os resultados revelaram que o Jardim Oliveira é percebido pela experiência dos moradores, que mesmo com as limitações, conhecem, dão sentidos e significados ao lugar. Verificou-se a topofilia associada ao sentimento pelo lugar, o que poderia ser contraditório, visto que os mesmos interlocutores relataram que já vivenciaram e/ou presenciaram casos de violência no bairro. O rio Paraguai aparece como centralidade nas relações dos moradores com o lugar. É visível a ausência de infraestrutura básica no bairro, o que interfere de forma direta na vida dos moradores, levando-os a vivenciarem os dilemas socioambientais.Palavras-chave: Questões Socioambientais; Lugar; Rio Paraguai; Mato Grosso.ABSTRACTThis study was carried out in the Jardim Oliveira district, located in the municipality of Cáceres, State of Mato Grosso, on the left bank of the Paraguai River. The objective was to understand the relationship of the residents with the place. The research was exploratory and descriptive, with a qualitative approach. For the survey of data we are in observation, semi-structured interview and photographic records. The results revealed that Jardim Oliveira is perceived by the residents experience, that even with the limitations, they know, give meanings and meanings to the place. Topophilia was associated with feeling for the place, which could be contradictory, since the same interlocutors reported that they had experienced and / or witnessed cases of violence in the neighborhood. The Paraguai River appears as centrality in the relations of the residents with the place. The lack of basic infrastructure in the neighborhood is visible, which directly interferes with the lives of the residents, leading them to experience the socio-environmental dilemmas.Keywords: Socio-environmental Themes; Place; Paraguai River; State of Mato Grosso.RESUMENEste estudio fue realizado en el barrio Jardim Oliveira, situado en la ciudad de Cáceres / MT, a la margen izquierda del río Paraguay. El objetivo consistió en entender la relación de los habitantes con el lugar. La investigación fue de naturaleza exploratoria y descriptiva, con abordaje cualitativo. Para el levantamiento de datos nos fijamos en observación, entrevista semiestructurada y registros fotográficos. Los resultados revelaron que el Jardín Oliveira es percibido por la experiencia de los habitantes, que incluso con las limitaciones, conocen, dan sentidos y significados al lugar. Se verificó la topofilia asociada al sentimiento por el lugar, lo que podría ser contradictorio, ya que los mismos interlocutores relataron que ya vivenciaron y / o presenciaron casos de violencia en el barrio. El río Paraguay aparece como centralidad en las relaciones de los habitantes con el lugar. Es visible la ausencia de infraestructura básica en el barrio, lo que interfiere de forma directa en la vida de los habitantes, llevándolos a vivir los dilemas socioambientales.Palabras clave: Cuestiones Socioambientales; Lugar; Río Paraguay; Mato Grosso.


Author(s):  
Goziyah Goziyah ◽  
Harninda Rizka Insani

The objective of this research was to provide an understanding of cohesion and coherence in the newspaper Bisnis Indonesia with title Kemenperin Jamin Serap Garam Rakyat. The research method used is the method of content analysis with a qualitative approach. Data collection techniques using documentation techniques. Data analysis techniques begin with data reduction, data tabulation, data classification, data interpretation, and conclusions. The results show that in the news text in the newspaper Bisnis Indonesia there is a more dominant cohesion found pronouns, ellipsis, and conjunctions or hyphens. Then, the coherence that is found is the relationship of contradictions, general specific relationships, comparison relationships, causal relationships, review relationships, and referral relationships. Keywords: cohesion, coherence, newspapers


2020 ◽  
Vol 6 (1) ◽  
pp. 25
Author(s):  
Rahmad Saputra ◽  
Muradi Muradi ◽  
Leo Agustino

The purpose of this study is to look at how the relationship between local parties and national parties has not been revealed publicly, analyze the objectives of Aceh Party affiliation with national parties in the 2019 legislative elections and Analyze what strategies Aceh parties play in affiliating with national parties in the 2019 legislative elections. This study uses a qualitative approach with descriptive methods. Data collection techniques to be carried out in this study consisted of semi-structured interviews, observations, and documentation studies to find out the purpose of the political affiliation of Aceh party cadres to national parties. Through this research, it was found that the Aceh Party continues to strive to consistently fight for the interests of Aceh, especially in the issue of special autonomy that has not yet been realized. Then the Aceh Party as a local party that won the General Election in Aceh since 2009 has continued to try to maintain the acquisition of seats and expand the interests of the party, especially at the national level by placing its cadres in the national party.


Author(s):  
Katjuša Gorela ◽  
Roberto Biloslavo

The professional development of a young researcher is mainly influenced by the organizational culture and the relationship with academic colleagues, especially mentors. This chapter presents the results of a qualitative study conducted on a sample of 16 researchers employed in three Slovenian public universities. The study examines the senior-junior researcher relationship, as the relationship between mentor and mentee, the nature of their cooperation, and how new knowledge is generated and transmitted. In-depth semi-structured interviews and content analysis for structuring qualitative data was used. The results indicate that the professional development of junior researchers is based mostly on their independent work where the mentor guidance is only occasional. Despite the development of information and communication technology, and in particular the Social Web tools, the mentorship in the framework of higher education institutions is still based on a face-to-face relationship.


1992 ◽  
Vol 16 (4) ◽  
pp. 449-465 ◽  
Author(s):  
Irene Hanson Frieze ◽  
Maureen C. McHugh

How important is the use of physical violence in determining the balance of power within marriage? Do women in violent marriages make more use of indirect strategies in attempting to persuade their husbands than do women in nonviolent marriages? Is marital satisfaction related to influence styles? These questions are investigated by looking at decision making in couples and how this is related to the forms of influence strategies used by wives and husbands in violent and nonviolent marriages. Data from in-depth structured interviews with 137 self-identified battered wives and 137 comparison wives, some of whom were also found to have experienced violence from their husbands, are used to answer these questions. Results indicated that women with violent husbands used more influence strategies overall, although these women had less overall power in terms of decision making than did women with nonviolent husbands. The relationship of influence strategies to decision making was different for women with violent husbands than for those whose husbands were not violent. As expected, the use of coercive strategies related negatively to marital happiness, whereas positive strategies were positively predictive. Violence and other negative strategies should be included in future research on influence strategies in close relationships, and a positive–negative dimension should be included as a way of categorizing influence strategies.


2005 ◽  
Vol 68 (4) ◽  
pp. 177-180 ◽  
Author(s):  
Marion Hoyland ◽  
Christine Mayers

The profession's present interest in the topic of spirituality initiated the decision to undertake this study, which aimed to investigate the extent to which occupational therapists consider clients' spiritual needs as part of their domain. The objectives of the study were to ascertain whether this was part of the occupational therapist's role and to identify the ways in which occupational therapists addressed the spiritual needs of their clients. Six senior II occupational therapists participated in semi-structured interviews. The participants felt that all individuals have spiritual needs, although not all would recognise or acknowledge them as such. All the participants considered spiritual care to be part of their role, but there was some uncertainty regarding the relationship of spiritual care to occupational therapy in general. Spiritual needs were addressed by a listening and holistic approach.


2009 ◽  
Vol 11 (3) ◽  
pp. 277-294 ◽  
Author(s):  
Bruce Cooil ◽  
Lerzan Aksoy ◽  
Timothy L. Keiningham ◽  
Kiersten M. Maryott

2021 ◽  
Vol 8 (2) ◽  
Author(s):  
Indra Rahmatullah

The commitment of state to expand the market share of sharia bank in Indonesia become reality with the approval of corporate action of merger for 3 state-owned Sharia banks, namely Bank Syariah Mandiri (BSM), Bank Negara Indonesia Syariah (BNIS) and Bank Rakyat Indonesia Syariah (BRIS) by the Financial Services Authority (OJK). The effective date of the merger has become effective starting on February 1, 2021 and is currently becomes Bank Syariah Indonesia (BSI). The merger is an effort for sharia bank to make greater extent in terms of capital, asset, market and image. On the other hand, there are some considerations that must be conducted seriously so that the post-merger phase does not harm all the stakeholders such as parties who have been and will be involved post-merger, status of the employment agreement, cooperation agreement with other parties, and integration of customer data. To analyze this problem, the method used is juridical-normative with conceptual and statute approach. Therefore, the employment agreement must be reviewed between the employer and the employee so that the relationship of labor law is conducted clearly, as well as the review for ongoing cooperation with other parties. In case of data consumer, there must be a guarantee in the process of integrating customer data from 3 banks into 1 bank in the form of big data so that the path to good corporate governance (GCG) for Bank Syariah Indonesia can be achieved measurably. Keywords: Merger, Sharia Bank, and Good Corporate Governance (GCG) AbstrakKomitmen negara memperluas pangsa pasar bank Syariah di Indonesia semakin menjadi kenyataan dengan disetujuinya aksi korporasi berupa merger 3 bank BUMN syariah yaitu Bank Syariah Mandiri, BNI Syariah dan BRI Syariah oleh Otoritas Jasa Keuangan (OJK). Merger telah berlaku efektif mulai tanggal 01 Februari 2021 dan saat ini menjadi Bank Syariah Indonesia (BSI). Merger merupakan ikhtiar untuk membawa bank syariah semakin besar baik dari segi modal, aset, pasar dan image. Namun di sisi lain, terdapat rambu-rambu hukum yang wajib diperhatikan secara serius agar tahap pasca merger tidak merugikan stakeholders yaitu seperti pihak-pihak yang sudah dan akan terlibat dalam operasionalisasi bank, status perjanjian kerja, perjanjian kerjasama dengan pihak lain, dan integrasi data nasabah. Untuk menganalisis masalah ini, metode yang digunakan adalah yuridis-normatif dengan pendekatan konsep (conceptual approach) dan perundang-undangan (statute approach). Oleh karena itu, perjanjian kerja harus ditinjau kembali antara pemberi kerja dan penerima kerja sehingga terciptanya hubungan hukum ketenagakerjaan yang jelas, begitu juga dengan perlunya review perjanjian dengan pihak lain yang sedang berjalan dan akan berjalan serta jaminan pengelolaan dalam fase pengintegrasian data nasabah dari 3 bank menjadi 1 bank dalam sebuah big data. Dengan cara tersebut, jalan menuju good corporate governance (GCG) bagi Bank Syariah Indonesia dapat tercapai dengan terukur. Katakunci: Merger, Bank Syariah dan Tata Kelola Perusahaan Yang Baik


Author(s):  
Katjuša Gorela ◽  
Roberto Biloslavo

The professional development of a young researcher is mainly influenced by the organizational culture and the relationship with academic colleagues, especially mentors. This chapter presents the results of a qualitative study conducted on a sample of 16 researchers employed in three Slovenian public universities. The study examines the senior-junior researcher relationship, as the relationship between mentor and mentee, the nature of their cooperation, and how new knowledge is generated and transmitted. In-depth semi-structured interviews and content analysis for structuring qualitative data was used. The results indicate that the professional development of junior researchers is based mostly on their independent work where the mentor guidance is only occasional. Despite the development of information and communication technology, and in particular the Social Web tools, the mentorship in the framework of higher education institutions is still based on a face-to-face relationship.


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