scholarly journals The Behavior of Apparatus and Cultural Organization in Provision of Public Service in District Level

2017 ◽  
Author(s):  
Zulfan Nahruddin ◽  
Hesty Tambajong
Keyword(s):  
Public Service ◽  
Public Services ◽  
Qualitative Approach ◽  
Organization Culture ◽  
District Level ◽  
Data Sources ◽  
District Office ◽  
Cultural Organization ◽  
Insight Into ◽  
Over Time

This study aims to determine the behavior of district officials in the delivery of public services and know the culture of a growing organization in the district office in order to give service in society. Meanwhile at the end of this study, it can provide insight into the raising behavior from organization culture. This study used a qualitative approach, the sampling is purposive data sources on the apparatus districts and snowball on society service recipients in Tamalanrea district. The results showed that reflected behavioral aspects of the experience and discipline of apparatus, transparency and rules observance would make the bureaucracy becomes stiff but it aims to prevent irregularities and chaos in the administration service. Besides that the openness have become important factors in the process of public services, the information provided openly necessary in order to attempt to obtain a compensation. It does not occur to the apparatus meanwhile the service can be sincere. Then the findings of this study indicate that the culture that is built on the ideals, values that exist within the organization over time will form the professional behavioral apparatus.

scholarly journals Pelayanan Publik Melalui Sistem E-Filling di Kantor Pelayanan Pajak Pratama Cilegon

2020 ◽  
Vol 1 (1) ◽  
pp. 35-42
Author(s):  
Nurfatma Asriyanti ◽  
Arif Nugroho ◽  
Racmi Yulianti
Keyword(s):  
Data Analysis ◽  
Human Resources ◽  
Public Service ◽  
Theoretical Basis ◽  
Secondary Data ◽  
Qualitative Approach ◽  
Data Sources ◽  
The Public ◽  
Inhibiting Factors ◽  
Filling System

This study aims to determine Public Services through the E-filling System at the Cilegon Primary Tax Service Office and to determine the supporting and inhibiting factors. The research used is a descriptive qualitative approach. The data sources used are primary and secondary data. To deepen the data analysis interviews, observation, and documentation were carried out. The theoretical basis used is public service. The results showed that the public service through the e-filling system was running well-reviewed with the theory of public service. But there are several supporting and inhibiting factors found. Supporting factors 1) employee upgrading, 2) socialization. The inhibiting factors are 1) lack of human resources, 2) e-filling applications are down or error

scholarly journals Public Service by the Government of Papua Province in the Special Autonomy

2016 ◽  
Vol 7 (2) ◽  
pp. 72-78
Author(s):  
Efraim Kambu
Keyword(s):  
Public Service ◽  
Local Governments ◽  
Public Services ◽  
Secondary Data ◽  
Physical Development ◽  
Data Sources ◽  
Government Officials ◽  
Industry Growth ◽  
Secondary Data Sources ◽  
The Government

Special Autonomy assigns its rights and obligations to local governments to regulate and manage their own affairs and interests of the society so that people increasingly can be served well. But in fact, public services provided is not maximized. This study used qualitative methods, data sources are divided into two types of data sources, namely primary and secondary data sources. The results of this study indicate that there is still lack of public services the Government of Papua Province visible from the weak aspects of responsiveness, which local governments less responsive to some of the problems in the field of education, economy and industry growth and physical development as well as non-physical. From the aspect of responsibility is also still found their weaknesses, which the Government of Papua Province is still not fully overcome the problems of corruption and poverty. Meanwhile, from the aspect of accountability, it is known that the performance of governance in Papua in providing public services are not running optimally, one reason is the lack of competence and capability of local government officials.

scholarly journals Pelayanan E-KTP di Masa Pandemi pada Dinas Kependudukan dan Catatan Sipil Kota Bandar Lampung

Wacana Publik ◽  
2020 ◽  
Vol 14 (02) ◽  
pp. 57-67
Author(s):  
Azima Dimyati ◽  
Devi Ratnasari Togatorop ◽  
Selvi Diana Meilinda
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
Qualitative Approach ◽  
Administrative Services ◽  
City Population ◽  
A Priority ◽  
The Government ◽  
Initial Research

The purpose of this study was to describe public services during a pandemic, as initial research, public services are focused on e-KTP services at the Bandar Lampung City Population and Civil Registry Service because e-KTP services are a priority ahead of the simultaneous Regional Head Elections on 9 December 2020. Public service is an activity that is given to meet the needs of every person or society. Therefore, the government must have a strategy of responsibility and serving various problems and responses from the community. The e-KTP making service is measured from various dimensions of service quality such as reliability, responsiveness, assurance and empathy. With a qualitative approach, data is obtained based on the results of observations and interviews, it is known that administrative services for making ID cards have not been carried out by following changes during the pandemic, problems that arose before the pandemic still occur so that it does not provide satisfaction to the community, this is seen from the lack of infrastructure. adjusting to pandemic conditions, lack of responsiveness and attention from staff and employees, guaranteeing certainty of settlement that is not in accordance with the stipulated rules is a challenge in implementing the dimensions of e-KTP services.

scholarly journals Institution Image Bidang Penaatan Peraturan Lingkungan DLHK Kabupaten Karawang

Tuturlogi ◽  
2020 ◽  
Vol 1 (3) ◽  
pp. 221-230
Author(s):  
Saras Desca Lestari ◽  
Fajar Hariyanto ◽  
Yanti Tayo
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Complete Information ◽  
Qualitative Approach ◽  
Corporate Image ◽  
Good Service ◽  
Know How ◽  
Excellent Service ◽  
Descriptive Method

Communication is a very decisive aspect for the delivery of public services, so service providers must know how to communicate well so that they can influence others in the service. This research uses a descriptive method with a qualitative approach. Interviews were conducted with informants determined by purposive sampling, the informants were employees who handled services at DLHK Karawang, and the society who received services. And use one of three important aspects/dimensions in public service communication, namely Institution/Corporate Image. The results showed that, communication of public services provided by the PPL DLHK Karawang had given a pretty good impression. Communities and companies have received complete information and good service, because important aspects/dimensions in service communication already exist in the DLHKKarawang. However there are still some shortcomings, DLHKKarawang does not have brochures, leaflets or films about services. Yet in the implementation of public service communication must pay attention to all things that can support the achievement of the goal of providing excellent service.

scholarly journals APPLICATION OF GOOD GOVERNACE DISTRICT GOVERNMENT IN RASAU JAYA SUB-DISTRICT KUBU RAYA DISTRICT

2017 ◽  
Vol 4 (1) ◽  
pp. 38-45
Author(s):  
Bima Sujendra
Keyword(s):  
Rule Of Law ◽  
Public Services ◽  
Good Governance ◽  
Qualitative Approach ◽  
Government Officials ◽  
District Office ◽  
The Rule Of Law ◽  
The Public ◽  
District Government ◽  
Work Done

Applications Good Governace District Government Rasau In District Kubu Raya Jaya selected researchers are encouraged by the phenomenon is still not maximal implementation of good governance in Sub Rasau Jaya, it's still not expected because of the implementation of the principles of good governance right. To that end, the general problem of research formulated: "How Good Governace District Government Applications In District Rasau Jaya Kubu Raya". The study design used a qualitative approach. The results showed that in general the public services that promote the principles of Good Governance in Sub Rasau Kubu Raya have been implemented, although not yet fully maximized. The principle of participation as one of the principles of good governance is still visible not optimal, it's like what was said by the employees of the district office "people are less active in following the activities carried out by the district government, they tend to be busy farming". In the principle of the Rule of Law (Rule of Law) is still discrimination between Kecamtan government officials with an acquaintance. Principle responsive (responsiveness) in the implementation of public services, it is seen still lambanya work done by the sub-district employees in service delivery.

scholarly journals QUALITY OF IMPLEMENTATION OF PUBLIC SERVICES IN THE PUBLIC SERVICE MALL (MPP) IN SUMEDANG DISTRICT

2020 ◽  
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Public Services ◽  
Service System ◽  
Qualitative Approach ◽  
Problem Analysis ◽  
The Public ◽  
District Government ◽  
Descriptive Method

This study is to examine Describe and analyze the quality of the implementation of public services by the district government in public services through the Public Service Mall (MPP) in the Sumedang patent district. Seeing the supporting factors and servants in the process of public service that refers to KememPan number 31 of 2019 there are still not many maximums from the start of the regent's regulations that have not yet come out even though the service has begun to run, this study will analyze how public services should be carried out in the process of implementing the pub service system lik through the Mall Public Services (MPP) in Sumedang Regency. The method used in the activity is a descriptive method through a qualitative approach. With this method and approach, it is expected to be able to describe various problems in their entirety and comprehensively, so that the results of the problem analysis can be used as a basis for understanding phenomena and giving birth to a concept of the quality of public service delivery in Sumedang Regency

scholarly journals STRATEGI PELAYANAN PUBLIK DI KANTOR KECAMATAN KANDANGAN KABUPATEN KEDIRI

2019 ◽  
Vol 2 (1) ◽  
Author(s):  
Imam Fachruddin
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Capacity ◽  
Service Strategy ◽  
District Office ◽  
The Public ◽  
Analysis Techniques ◽  
Equipment Reliability ◽  
The Government

This study aims to determine the performance of the apparatus, the strategy of improving public services in Kandangan Subdistrict, Kediri Regency, as well as obstacles faced to strengthen public service capacity in the Kandangan District Office, Kediri Regency. This research is a descriptive study using a qualitative approach. Data collection techniques are carried out with observation, interview, and documentation techniques. Data analysis techniques used are interactive models. The validity of the data is done by triangulating the source and method. Utilizing the information from the informants, this study produced findings: 1). The public service strategy in the Kandangan District Office is seen from various indicators, namely the provision of physical facilities and equipment, reliability, simplification of processes, pure responsiveness of the apparatus, providing waiting rooms and places. Secure parking/assurance (Assurance), and empathy (empathy) apparatus in Kandangan Subdistrict, the average community considers it to be relatively good. 2). Sensitivity to the community, enhancing the professionalism of apartments and supplementing infrastructure - the strategy of the government of Kediri Regency in Improving the Quality of the Implementation of Public Services in Kandangan sub-district.

scholarly journals ANALISIS AZAS-AZAS UMUM PELAYANAN PUBLIK DI DINAS PERINDUSTRIAN DAN PERDAGANGAN KABUPATEN KERINCI

2020 ◽  
Vol 1 (1) ◽  
pp. 1-10
Author(s):  
Eliyusnadi M.Si
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Research Problem ◽  
Qualitative Approach ◽  
Service Users ◽  
Field Interview ◽  
Trade Office

Analysis of General Principles of Public Service at the Industry and Trade Office of Kerinci Regency. Every community certainly really hopes for the existence of general principles of public services in providing services to the community, especially at the Kerinci Regency Industry and Trade Office. In order to provide satisfactory services to service users, service delivery must meet the general principles of good governance in order to create customer satisfaction, which is a measure of the success of a public service. The formulation of the research problem, namely, how are the general principles of public services at the Kerinci Regency Industry and Trade Service. The objective of the research is to find out the general principles of public services in the Kerinci Regency Industry and Trade Service. This research uses a qualitative approach where data is obtained through field interview guides to 7 informants referring to 6 research indicators, namely 1. Transparency 2. Accountability 3. Conditional 4. Participation 5. Non-Discriminatory. 6. Balance of Rights and Obligations. The data obtained in the field were analyzed based on the classification of the informants' answers which were described in the results and discussion of the research which was then carried out by the interpretative researcher. It is known that the General Principles of Public Service at the Industry and Trade Office of Kerinci Regency, from the six research indicators, five indicators are well implemented, namely accountability, conditionality, participation, non-discrimination and balance of rights and obligations, while transparency indicators have not been maximally implemented. For this reason, the authors suggest that the General Principles of Public Service in the Kerinci Regency Industry and Trade Service can be improved so that they are more transparent in providing services to the community.

scholarly journals Chain of Custody Implementation on Public Service Administration in Indonesia: A Framework

SOROT ◽  
2021 ◽  
Vol 16 (2) ◽  
pp. 61
Author(s):  
Resista Vikaliana ◽  
Maya Puspita Dewi ◽  
Munir Saputra ◽  
Tulus Santoso ◽  
Sukarni Novitasari
Keyword(s):  
Public Service ◽  
Public Services ◽  
Qualitative Approach ◽  
Service Process ◽  
Government Agencies ◽  
General Process ◽  
Electronic Evidence ◽  
Administrative Action ◽  
Control Transfer ◽  
Chain Of Custody

Proses administrasi dapat dilihat melalui proses umum, sedangkan tindakan administratif dapat dilihat pada tingkat program tertentu. Chain of custody (CoC), dalam konteks hukum, mengacu pada dokumentasi kronologis atau jejak kertas yang mencatat urutan penahanan, kontrol, transfer, analisis, dan disposisi bukti fisik atau elektronik. Dalam proses layanan, CoC berfungsi untuk melacak dokumen layanan atau jejak dokumen sesuai dengan prosedur yang ditentukan. Dalam pelayanan publik, kegiatan administrasi dilakukan untuk mengendalikan upaya instansi pemerintah agar tujuannya tercapai. Makalah ini bertujuan untuk mengkaji penerapan CoC dalam penyelenggaraan pelayanan publik di Indonesia. Berdasarkan pendekatan kuasi-kualitatif yang dilakukan, diperoleh kesimpulan bahwa penerapan CoC dalam penyelenggaraan pelayanan publik dapat memberikan kerangka kerja yang berguna untuk memahami dan meningkatkan upaya pengurangan masalah administrasi dalam pelayanan publik.Administrative processes can be seen through a general process, while administrative action can be examined at a certain program level. Chain of custody (CoC), in the context of law, refers to chronological documentation or paper traces that record the sequence of detention, control, transfer, analysis, and disposition of physical or electronic evidence. In the service process, the CoC serves to track service documents or document traces according to the procedures specified. In public services, administrative activities are carried out to control the efforts of government agencies so that their objectives are achieved. This paper aims to examine the application of CoC to the administration of public services in Indonesia. Based on the quasi-qualitative approach taken, it was produced that the application of CoC to the administration of public services can provide a useful framework for understanding and improving efforts to reduce administrative problems in public services.

scholarly journals Public Service Delivery System and E-Governance Projects in India: An Overview

2016 ◽  
Vol 2 (2) ◽  
Author(s):  
Nishitha Pankan ◽  
Dr. N. Radhakrishnan
Keyword(s):  
Service Delivery ◽  
Delivery System ◽  
Public Service ◽  
Public Services ◽  
Local Governance ◽  
National Income ◽  
Data Sources ◽  
Service Delivery System ◽  
Public Service Delivery ◽  
Performance Challenge

Public services are considered to be an important notion of governance system. Governance can be used in several contexts such as corporate governance, international governance, national governance and local governance. Providing effective public services with minimum cost in all of these levels is always a dilemma in the part of government. E-governance is one of resolving innovative project of the government to strengthen public service delivery system. This paper will examine the e-governance initiatives in India, its role in efficient public service delivery. The paper will also evaluate its scope, performance, challenge and prospects. The study is based on secondary data sources. The data have been collected from various published and unpublished data sources like publications of government of India, annual reports of Electronics and Information of various years; various study reports, websites of Department of Electronics and Information Technology, Government of India etc. The paper concluded that the e-governance project reached every citizen at the grass root level and provided them with information, access to different government services there by ensuring inclusive growth so that the gains from increased national income are shared by all sections society.

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