scholarly journals Perception of the Quality of Smart City Solutions as a Sense of Residents’ Safety

Energies ◽  
2021 ◽  
Vol 14 (17) ◽  
pp. 5511
Author(s):  
Justyna Żywiołek ◽  
Francesco Schiavone
Keyword(s):  
Positive Impact ◽  
Smart Cities ◽  
Repetitive Behaviors ◽  
City Government ◽  
Necessary Condition ◽  
Kano Model ◽  
Privacy And Security ◽  
Level Of Satisfaction ◽  
The City

Personalization, mobility, artificial intelligence, corporate life transferred to the online world—all these elements will shape all intelligent solutions, including those for cities in the future also in the field of energy management. A necessary condition is to determine which specific repetitive behaviors and features smart cities will have to meet in order to build an image among residents and adapt to their preferences and requirements and energy requirements. Smart cities were created to support residents in using various services, to give them the possibility of easy communication without time and local barriers. Therefore, high-quality smart solutions in cities significantly affect trust in the city and can affect its reputation. Given that the purpose of the article is to examine the perception of intelligent solutions also in the field of energy and their impact on the sense of privacy and security, different exchanges of perceptions of quality, the risks they pose to residents and their perception of what gives a picture, have been studied. The results of empirical research clearly showed that the safety and level of satisfaction with the activities carried out by the city have a significant impact on the perceived quality, which in turn has a positive impact on reputation. The authors proposed a methodology based on the Kano model for examining residents’ satisfaction in order to investigate undefined desires and identified and confirmed needs and to study the analysis of risk and potential threats. The study was in the form of a proprietary questionnaire that can be used in similar surveys on the satisfaction of residents; 2685 correctly completed questionnaires were analyzed and the results obtained after submission were included in management action plans. The city government has expressed an interest that the measures taken will be reviewed after one to two years.

scholarly journals SURABAYA SINGLE WINDOW SEBAGAI BENTUK INOVASI PELAYAN PERIZINAN DI KOTA URABAYA

2020 ◽  
Vol 2 (2) ◽  
pp. 68-74
Author(s):  
Isro' Lailia
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Services ◽  
Positive Impact ◽  
Service Innovation ◽  
Secondary Data ◽  
City Government ◽  
Continuous Innovation ◽  
The City

Fast and effective public services are a supporter of public administration so that continuous innovation is needed to improve the quality of public services. The city of Surabaya as one of the cities with the title of smart city has tried to always make innovations in an effort to improve the quality of public services, one of which is through the Surabaya Single Window. Surabaya Single Window is an online-based licensing service created to create effective public services. This article attempts to describe how the licensing service innovation carried out by the City Government of Suraya through the Surabaya Single Window covers five important aspects. The method used is descriptive qualitative using secondary data. It was found that the City of Surabaya succeeded in creating public service innovations through the Surabaya Single Window. The Surabaya Single Window has a positive impact on licensing services in the City of Surabaya, although in its implementation there are still certain guarantees. 

scholarly journals IMPLEMENTASI KEBIJAKAN SMART GOVERNMENT DALAM RANGKA MEWUJUDKAN SMART CITY DI KOTA BANDUNG

2019 ◽  
Vol 44 (2) ◽  
pp. 81-106
Author(s):  
Annisa Rahmadanita ◽  
Eko Budi Santoso ◽  
Sadu Wasistiono
Keyword(s):  
Policy Implementation ◽  
Smart City ◽  
Technology Development ◽  
Positive Impact ◽  
Smart Cities ◽  
City Government ◽  
Government Policies ◽  
Target Groups ◽  
The City ◽  
Smart Government

The application of smart city (especially in the aspect of smart government) in the city of Bandung is still focused on technology development, and seems to ignore the human and institutional dimensions. This study aims to describe and analyze the implementation of smart government policies in order to realize a smart city in the city of Bandung. The researcher used the theory presented by Grindle as a guide related to policy implementation. The researcher used a qualitative method with a descriptive approach. In collecting data, researchers conducted interviews with 37 informants, made observations with the participant as observer method, and collected documents about the implementation of smart government policies in order to realize smart cities. The results showed that (1) implementation of smart government policies in order to realize smart cities in the city of Bandung in general has a positive impact on target groups (target groups). Context of implementation (context of implementation) shows a condition that is not good while Content of policy shows good conditions. In this study the content of policy factor has more influence on outcomes / outcomes than factors of context of implementation. Because the implementation of the smart government policy in the city of Bandung is more influenced by content of policy than context of implementation, the researchers suggested to the Bandung City Government to maximize various conditions in the Content of Policy in order to improve the outcomes of implementing smart government policies that have been implemented.Keywords: Policy Implementation, Smart Government, Smart City

PERUBAHAN KUALITAS PELAYANAN PUBLIK & KEPUASAN PENGGUNA JASA KERETA API DI KOTA TASIKMALAYA

2020 ◽  
Vol 9 (2) ◽  
pp. 1-8
Author(s):  
Ari . Ramdani
Keyword(s):  
Qualitative Research ◽  
User Satisfaction ◽  
Public Services ◽  
Positive Impact ◽  
Service Users ◽  
Internal Factors ◽  
Level Of Satisfaction ◽  
High Level ◽  
The City

This research begins with some positive changes in the quality of public services that occur at PT. Indonesian Railways which turned out to have a positive impact on the level of satisfaction of users of railroad services, especially in the City of Tasikmalaya. Of course, this change is a factor that is the cause. So in this study questioned: how changes in the quality of public services, Factors that support the process of realizing the change in the quality of public services, and how satisfaction of train service users in the City of Tasikmalaya. To answer these questions and get information, qualitative research methods are used with interview techniques, documentation studies, and observations. The conclusion from the study was obtained that changes in the quality of public services that occurred so far PT. Indonesian Railways is indeed influenced by several factors, all of which are internal factors of PT. Indonesian Railways. And these changes prove that changes in the quality of public services have an impact on the level of public satisfaction. With the high level of satisfaction of users of railroad services, of course, this must be maintained by PT. Indonesian Railways. So that PT. Indonesian Railways will continue to be a trusted provider by land transportation users.  Keywords: Quality of Public Services; Service User Satisfaction 

YOUTH EXPECTATIONS OF SMART CITY LIVING: AN IMPORTANCE- PERFORMANCE ANALYSIS OF YOUNG RESIDENTS’ PERSPECTIVES OF CITY GOVERNMENT

2017 ◽  
Vol 14 (1) ◽  
pp. 118-128
Author(s):  
Jason Cohen ◽  
Judy Backhouse ◽  
Omar Ally
Keyword(s):  
Performance Analysis ◽  
Young People ◽  
Smart City ◽  
Smart Cities ◽  
City Government ◽  
Diagnostic Tools ◽  
City Management ◽  
Bottom Up ◽  
Starting Point ◽  
The City

Young people are important to cities, bringing skills and energy and contributing to economic activity. New technologies have led to the idea of a smart city as a framework for city management. Smart cities are developed from the top-down through government programmes, but also from the bottom-up by residents as technologies facilitate participation in developing new forms of city services. Young people are uniquely positioned to contribute to bottom-up smart city projects. Few diagnostic tools exist to guide city authorities on how to prioritise city service provision. A starting point is to understand how the youth value city services. This study surveys young people in Braamfontein, Johannesburg, and conducts an importance-performance analysis to identify which city services are well regarded and where the city should focus efforts and resources. The results show that Smart city initiatives that would most increase the satisfaction of youths in Braamfontein  include wireless connectivity, tools to track public transport  and  information  on city events. These  results  identify  city services that are valued by young people, highlighting services that young people could participate in providing. The importance-performance analysis can assist the city to direct effort and scarce resources effectively.

Empresas familiares en zonas marginales. Estrategias de subsistencia y financiación pública en la localidad de ciudad bolívar de Bogotá

2017 ◽  
Vol 7 (12) ◽  
pp. 3
Author(s):  
Jenny Paola Cervera Quintero
Keyword(s):  
Quality Of Life ◽  
Resource Allocation ◽  
Family Business ◽  
City Government ◽  
The Real ◽  
Calidad De Vida ◽  
Institutional Action ◽  
The City

Esta investigación muestra las características y estrategias socioeconómicas identificadas en un grupo de famiempresas de confección en Ciudad Bolívar, localidad de Bogotá, con las cuales logran la permanencia de sus negocios y así la reproducción de la vida y la subsistencia de sus familias. Este primer elemento se contrasta con las políticas de consecución de ingresos desarrolladas por los gobiernos distritales en el período 2000-2013, con el fin de encontrar los elementos comunes y el real aporte con el que las políticas sociales y económicas del Distrito benefician la economía popular de la ciudad, teniendo como referencia el grupo de famiempresas con el que se trabajó. Después de obtener un paralelo entre las políticas socioeconómicas del Distrito y las necesidades reales de las famiempresas, se desarrolla un ejercicio práctico aplicando la metodología de Vester como base para la formulación de recomendaciones dirigidas hacia los gobiernos distritales, en las que se manifiestan las prioridades que esta población objetivo espera de la acción institucional para mejorar el desempeño de sus famiempresas y, por ende, el de su consecución de ingresos para mejor su calidad de vida y la de sus familias.ABSTRACTThis research examines the socio-economic characteristics and strategies pertaining to a group of family business in the apparel sector in Ciudad Bolivar (Bogota), which ensures some stability in the business itself and in their families´ livelihood. This first element is contrasted with the policies of resource allocation pursued by Bogota local administrations in the period 2000-2013, in order to identify the real governmental contributions to thelocal economy. Next, a practical exercise is conducted by applying the methodology of Vester as a basis for the formulation of recommendations addressed to the city government; those recommendations depict the priorities that the targeted population expects from the institutional action to improve the performance of their business and to enhance their income to better their quality of life and that of their families. Fecha de recepción: 23 agosto 2016Fecha de aprobación: 15 noviembre de 2016Fecha de publicación: 6 de enero de 2017

PENGEMBANGAN KONSEP OPEN GOVERMENT UNTUK MENINGKATKAN KUALITAS LAYANAN KOTA PALEMBANG (STUDI KASUS : KOTA PALEMBANG)

2021 ◽  
Vol 21 (2) ◽  
pp. 86-90
Author(s):  
Tri Akhyari Romadhon ◽  
M. Izman Herdiansyah
Keyword(s):  
New Technologies ◽  
Quality Measurement ◽  
City Government ◽  
Open Government ◽  
Quality Of Information ◽  
Abuse Of Power ◽  
Civil Society Participation ◽  
Use Of Technology ◽  
The City

Open Government is committed to improving the quality of information availability on government activities, supporting civil society participation in government, upholding professional standards in public administration to prevent corruption, abuse of power and increasing access to the use of new technologies to support accountability and openness. Currently, many governments have implemented e-government which supports the government's goals in open government. Where, e-government is used to describe the use of technology in carrying out several government tasks. The city government of Palembang has several applications or e-government systems that are open government. The city government of Palembang has not made a quality measurement of the e-government that has been implemented, so it is not known the level of quality in each application or system implemented. Based on this explanation, it is necessary to analyze the level of service quality in the system that has been implemented by the Palembang City Government.

scholarly journals Corporate Social Responsibility (CSR) Model in Improving the Quality of Green Open Space (GOS) to Create a Livable City

2020 ◽  
Author(s):  
Wikantiyoso Respati ◽  
Suhartono Tonny ◽  
Sulaksono Aditya Galih ◽  
Wikananda Triska Prakasa
Keyword(s):  
Quality Of Life ◽  
Open Space ◽  
City Government ◽  
Sustainable Urban Development ◽  
City Community ◽  
Urban Economic ◽  
Governance Model ◽  
Corporate Social ◽  
The City

Sustainable urban development leads to the creation of livable cities. The Green Open Space (GOS) of City requires the quality of life requirements to support the ecological, socio-cultural, and urban economic functions. In Indonesia, the provision of GOS is the city government’s responsibility, which has to carried out transparently and implemented with the involvement of stakeholders. The limited funding for the provision and improvement of the quality of GOS by the city government has developed a CSR scheme from the private sector. This CSR governance model enriches the use of CSR in addition to social assistance or charity activities, which can realize for the wider city community. The city government’s role in using CSR models is significant to ensure transparency of costs, accountable design policies, and their implementation and maintenance.

scholarly journals Smart cities and robotic technologies for a model of integrated growth

2021 ◽  
pp. 237-252
Author(s):  
Elena Laudante
Keyword(s):  
Quality Of Life ◽  
Smart City ◽  
Smart Cities ◽  
Urban Systems ◽  
Use Of Resources ◽  
Human Scale ◽  
The Future ◽  
New Challenges ◽  
The City

The paper focuses on the importance of robotics and artificial intelligence inside of the new urban contexts in which it is possible to consider and enhance the different dimensions of quality of life such as safety and health, environmental quality, social connection and civic participation. Smart technologies help cities to meet the new challenges of society, thus making them more livable, attractive and responsive in order to plan and to improve the city of the future. In accordance with the Agenda 2030 Program for sustainable development that intends the inclusive, safe, resilient and sustainable city, the direction of growth and prosperity of urban environments is pursued by optimizing the use of resources and respecting the environment. In the current society, robotic technology is proposed as a tool for innovation and evolution in urban as well as industrial and domestic contexts. On the one hand the users-citizens who participate dynamically in the activities and on the other the new technological systems integrated in the urban fabric. Existing urban systems that are “amplified” of artificial and digital intelligence and give life to smart cities, physical places that allow new forms of coexistence between humans and robots in order to implement the level of quality of life and define “human centered” innovative solutions and services thus responding to the particular needs of people in an effective and dynamic way. The current city goes beyond the definition of smart city. In fact, as said by Carlo Ratti, it becomes a "senseable city", a city capable of feeling but also sensitive and capable of responding to citizens who define the overall performance of the city. The multidisciplinary approach through the dialogue between designers, architects, engineers and urban planners will allow to face the new challenges through the dynamics of robot integration in the urban landscape. The cities of the future, in fact, will be pervaded by autonomous driving vehicles, robotized delivery systems and light transport solutions, in response to the new concept of smart mobility, on a human scale, shared and connected mobility in order to improve management and control of the digitized and smart city. Automation at constant rates as the keystone for urban futures and new models of innovative society. Through the identification of representative case studies in the field of innovative systems it will be possible to highlight the connections between design, smart city and "urban" robotics that will synergically highlight the main "desirable" qualities of life in the city as a place of experimentation and radical transformations. In particular, parallel to the new robotic solutions and human-robot interactions, the design discipline will be responsible for designing the total experience of the user who lives in synergy with the robots, thus changing the socio-economic dynamics of the city.

scholarly journals PELAKSANAAN PENGAWASAN KEIMIGRASIAN TERHADAP WARGA NEGARA ASING YANG MENGGUNAKAN VISA KUNJUNGAN WISATA

2021 ◽  
Vol 5 (1) ◽  
pp. 97
Author(s):  
Fadli Saputra
Keyword(s):  
State Government ◽  
Positive Impact ◽  
National Development ◽  
City Government ◽  
Natural Beauty ◽  
Class 1 ◽  
West Sumatra ◽  
Negative Impacts ◽  
To Come ◽  
The City

Padang City is a city located in the province of West Sumatra, with a very strategic geographical condition, making the city of Padang rich in natural beauty. The beauty of nature is used by people in Padang City as a tourist spot, so that it is able to steal the attention of foreign tourists to come to visit, foreign tourists who enter and leave the Padang City area, all of which are under immigration control. Immigration is a form of enforcement in the implementation of state government sovereignty, therefore to facilitate immigration in carrying out its duties and functions in the supervision sector of foreign visits, a class 1 Padang Immigration office was formed. Since the enactment of Presidential Regulation Number 21 of 2016 regarding Visit Visas in Indonesia, it is clear that 169 countries are free to visit Padang City only with their passports. The purpose of this Presidential Regulation is to increase foreign tourist visits to Padang City so that it has an impact on increasing national development in general and increasing economy in particular, foreign tourists who come are expected to have a positive impact on the economy of the people of Padang City. However, the fact is not as imagined by the Padang City Government, the tourist visit permit granted to foreign tourists is prone to abuse, especially looking for work or opening business land and settling in a place. Researchers took the research location at the Padang Class I Immigration Office, because the city of Padang is one of the most attractive cities to be visited by foreign tourists, especially its natural beauty. As a government effort in order to support the maintenance of stability, security and vigilance against all negative impacts arising from the crossing of people between countries, and the activities of foreigners in Padang City, it is deemed necessary to carry out supervision of foreigners and immigration actions in a fast, thorough, and coordinated manner, without must ignore the openness in providing services to foreigners who are at the Class 1 Padang Immigration Office.

Internet of Things Application for Intelligent Cities

2021 ◽  
pp. 251-270
Author(s):  
Wissam Abbass ◽  
Amine Baina ◽  
Mostafa Bellafkih
Keyword(s):  
Risk Assessment ◽  
Internet Of Things ◽  
Smart Cities ◽  
Security Risk ◽  
Privacy And Security ◽  
Security Risk Assessment ◽  
Key Aspects ◽  
Dynamic Services ◽  
The Internet Of Things

The rapid growth of the world's population is placing a huge strain on the existing infrastructures. As a quest for accommodating this growth, interest is turned to the internet of things (IoT). In fact, the IoT is significantly improving today's quality of life by innovating the provided services and enhancing communication and interaction. Furthermore, it has also empowered real-time decision making by introducing dynamic services for innovative traffic handling, energy-efficient infrastructure saving, and public safety ensuring. However, IoT applications for smart cities is still a major issue as it lacks assuring privacy and security within provided services. In this chapter, the authors pinpoint IoT's security risk assessment challenges and examine its critical influence on smart cities. Additionally, they highlight the key aspects characterizing a smart city which also represent the critical assets requiring security risk assessment. Moreover, they discuss the resulting issues and their related countermeasures.

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