scholarly journals Kepuasan Pasien Terhadap Pelayanan Kesehatan di Klinik Pratama

2021 ◽  
Vol 8 (1) ◽  
pp. 44
Author(s):  
Tonasih Tonasih ◽  
Ucha Indra Gunawan
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Bivariate Analysis ◽  
Satisfaction Level ◽  
Community Based ◽  
Patient’S Satisfaction ◽  
Descriptive Research ◽  
Medical Facilities ◽  
Study Population ◽  
Social Security Agency

ABSTRAK Pelayanan kesehatan merupakan salah satu faktor yang memengaruhi derajat kesehatan masyarakat. Berdasarkan data terjadi penurunan pasien sejak bulan Januari – Juni 2020. Studi pendahuluan tentang kepuasan pasien terhadap pelayanan kesehatan di Klinik Pratama Akbid Muhammadiyah Cirebon didapatkan bahwa dari  10 orang masih ada 2 orang (20%) yang belum merasa puas terhadap pelayanan kesehatan yang meliputi kepuasan terhadap pelayanan loket pendaftaran, pelayanan dokter umum, pelayanan perawat, pelayanan dokter gigi, pelayanan bidan, pelayanan fasilitas medis dan non medis, dan keadaan lingkungan fisik. Tujuan penelitian untuk mengetahui kepuasan pasien terhadap pelayanan kesehatan di Klinik Pratama Akbid Muhammadiyah Cirebon. Jenis penelitian ini adalah deskriptif tentang kepuasan pasien terhadap pelayanan meliputi loket pendaftaran, pelayanan dokter, dan pelayanan perawat dengan subvariabel berwujud, keandalan, empati, ketanggapan, dan jaminan. Populasi adalah pasien yang datang ke Klinik pada tanggal 30 November s.d 12 Desember 2020 dengan accidental sampling sebanyak 39 orang. Instrumen menggunakan kuesioner yang berisi 15 item. Hasil penelitian didapatkan tingkat kepuasan pasien terhadap pelayanan kesehatan dalam aspek berwujud 92,09%, keandalan 89,74%, empati 94.15%, ketanggapan 93.15%, dan jaminan 91.32%. Tingkat kepuasan secara keseluruhan 92.09 % dikategorikan puas. Tidak ada hubungan antara jenis kelamin, umur, pendidikan, pekerjaan, kepesertaan BPJS. Kata kunci: pelayanan kesehatan; tingkat kepuasan; klinik pratama  Patient's Satisfaction towards Health Services in the Pratama Clinic  ABSTRACT Health services are one of the factors that affect the health status of the community. Based on the data, there was a decrease in patients from January to June 2020. A preliminary study on patient satisfaction with health services at the Pratama Akbid Muhammadiyah Clinic of Cirebon found that out of 10 people there were still 2 people (20%) who were not satisfied with the health services at the Akbid Muhammadiyah Pratama Clinic of Cirebon which includes satisfaction with registration counter services, general practitioner services, nurse services, dentist services, midwife services, medical and non-medical facilities services, and the state of the physical environment. The purpose of this study was to determine the description of patient satisfaction with health services at the Akbid Muhammadiyah Pratama Clinic of Cirebon. This type of research was descriptive research. The research variable was patient satisfaction with services at the Primary Clinic Akbid Muhammadiyah of Cirebon which includes registration counters, doctor services, and nurse services with tangible subvariables, reliability, empathy, responsiveness, and assurance. The study population was patients who came to the clinic on 30 November to 12 December 2020. The sampling method was accidental sampling. The samples obtained were 39 people. Data collection started from the opening hours of registration until it was completed. The research instrument used a questionnaire containing 15 items. The results of the study were analyzed by comparing expectations and experiences that describe the level of patient satisfaction with health services in tangible aspects 92.09%, reliability 89.74%, empathy 94.15%, responsiveness 93.15%, and assurance 91.32%. The overall satisfaction level of 92.09% is categorized as satisfied. Bivariate analysis results: there is no relationship between gender, age, education, occupation, Health Social Security Agency membership. Keywords: health services; primary clinic; satisfaction level

scholarly journals AN ANALYSIS OF BPJS PATIENTS' SATISFACTION INDICATORS IN INPATIENT ROOM IN THE WALED REGIONAL GENERAL HOSPITAL

2020 ◽  
Vol 1 (1) ◽  
pp. 13
Author(s):  
Depi Yulyanti ◽  
Sintya Devi ◽  
Wahyudin Wahyudin
Keyword(s):  
Patient Satisfaction ◽  
Univariate Analysis ◽  
Sampling Technique ◽  
Descriptive Research ◽  
Patients Satisfaction ◽  
Treatment Room ◽  
Inpatient Services ◽  
Medical Facilities ◽  
Research Population ◽  
Meal Service

Background : Patient satisfaction is a major problem that occurs in hospitals. Waled allegedly complained about the hospital concerning concern in providing services to BPJS patients, and there were differences in BPJS patient visits in inpatient services in 2014 to 2015 as many as 720 patients, then sought an increase Back in 2016 as many as 255 patients. However, this increase was not significant at the time of the decline in 2015. Aims: This study analyzes the indicators of BPJS patient satisfaction in the inpatient services of the Waled Hospital in 2018. Methods: This type of research was quantitative with descriptive research methods. The research population was 178, obtained as many as 123 samples, sampling using purposive sampling technique. Data analysis used univariate analysis. Results: The results of the study were 84.85% of patients satisfied with the service, as many as 78.8% of patients were satisfied with the doctor's service, as much as 78.2% of patients were satisfied with the care of nurses, as many as 94.3% of patients were satisfied with the patient's meal service, as many as 86 0% of patients were satisfied with medical facilities, as many as 85.9% of patients were satisfied with medication services, as many as 60.6% of patients were satisfied with the condition of hospital facilities, as many as 47.0% of patients were satisfied with the condition of the treatment room facilities, as many as 97 0% of patients are satisfied with outgoing administration services. Conclusion: Hospitals can find out indicators of patient satisfaction that are still low, it is recommended that the hospital should make SPO complaints about damaged facilities so that the hospital knows and immediately fixes it. So that patient satisfaction can continue to increase.

scholarly journals Photovoltaic Sun Energy Supporting the Health Services

2021 ◽  
Vol 2 (1) ◽  
pp. 01-02
Author(s):  
Fé Fernández Hernández
Keyword(s):  
Developing Countries ◽  
Health Services ◽  
Fossil Fuel ◽  
Photovoltaic Cell ◽  
Hospital Services ◽  
Transportation Services ◽  
Transportation Demand ◽  
Patient’S Satisfaction ◽  
Descriptive Research ◽  
Cuban Government

Background. In Cuba all health services are covered by the fiscal resources. That’s why the Cuban government most takes heavy decisions to support the transportation and electrician services for health services. The majority from the electricity generated in Cuba is obtained by gross petroleum. Then, the health services and the patient’s satisfaction are close related to the importation of gross petroleum to support the electrician and the health services transportation demand. The use of photovoltaic sun energy contributes to reduce the electrician demand generated by fossil fuel, to reduce the importation of gross petroleum to generate electricity and the save in international currency obtained may be used to cover the importation costs related to transportation services for the health services. Objective. To value the use of photovoltaic sun energy to support the hospital services in Havana. Materials and methods. Was made a descriptive research about the benefits utilizing the photovoltaic sun energy to support the hospital services in Havana. As theorical methods were utilized the inductive – deductive, the comparative and the historical – logical. As empiric methods were used the document and bibliographic research and the arithmetic calculus. Results. If these hospitals considered should install 5000 photovoltaic cell, they should generate 236.25 MW during 350 days at year. This electricity represents the substitution of 65677.5 MT of this fossil fuel annually. Conclusions. Photovoltaic sun energy shows several benefits for developing countries in tropical zones as Cuba. The example showed before should be taken account in health systems of tropical countries as example to reduce the health services costs and increase the patient satisfaction too.

scholarly journals A Study of Patient’s Satisfaction Level with their Dental Appearance and Treatment they Desire to Improve Aesthetics at Sardar Begum Dental Hospital Peshawar

2015 ◽  
Vol 2 (1) ◽  
pp. 27-31
Author(s):  
Zainab Abdullah ◽  
Nazir Ahmad ◽  
Saira Afridi
Keyword(s):  
Patient Satisfaction ◽  
Negative Influence ◽  
Categorical Variables ◽  
Satisfaction Level ◽  
Continuous Variables ◽  
Cross Sectional ◽  
Tooth Color ◽  
Patient’S Satisfaction ◽  
Dental Hospital ◽  
Dental Appearance

Objectives:The purpose of this study was to evaluate the patient satisfaction level with their dental appearance and treatment they desired to improve their facial aesthetics.Material & Methods:This cross-sectional study was performed out among 400 patients who visited the Sardar Begum Dental Hospital. A structured, interviewer-guided questionnaire was used to identify patient satisfaction level with their general dental appearance and desired treatments. Descriptive statistics such as mean and standard deviation (SD) for continuous variables and frequency and percentage for categorical variables were determined. The chi-square test was used to compare the age of patient’s satisfaction level with their dental appearance. The level of significance was set at 0.05.Results:Out of 400 patients, 39 % were males and 60% were females. Mean age recoded was 25.05+10.02 years. Of these patients, 64% were not satisfied with their general dental appearance. In addition, 59% were not happy with the color of their teeth, 51% regarded their teeth as poorly aligned. Dissatisfaction with tooth color was significantly higher in female than in male patients. Tooth whitening was the treatment most desired by patients (45.2%). 51% females, as compared to males, considered their teeth to be more poorly aligned i.e. and was 51%.Conclusions:Most patients in this study were not satisfied with their general dental appearance with a greater percentage of females expressing dissatisfaction than males. Age had an association with satisfaction level of the subjects. Unhappiness with tooth color and feelings of having protruding teeth also had a significant negative influence on patient satisfaction with general dental appearance.

scholarly journals MUTU PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN DI PUSAT KESEHATAN ANGKATAN DARAT (PUSKESAD) POLKES KABUPATEN TAKALAR

2018 ◽  
Vol 3 (2) ◽  
pp. 102
Author(s):  
Ali Imran Thamrin ◽  
Andi Alim Bagu ◽  
Yuliana Baharuddin
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Health Services ◽  
Health Center ◽  
Service Providers ◽  
Bivariate Analysis ◽  
P Value ◽  
Cross Sectional ◽  
Quality Of Health Services

The quality of  health services is one of main focus for community. Awareness of the quality of health services is increasing with the demand for improving the quality from service providers and  community as a service user. The quality of health services greatly affects patient satisfaction. The design of this study is analytic survey research with cross sectional approach. The purpose of this study  is to know the relation of quality of health service to patient satisfaction at Army Health Center (PUSKESAD) POLKES of Takalar Regency in 2017. The research is conducted at Army Health Center (PUSKESAD) POLKES Takalar District. The sample in this study are patients who treated at the Army Health Center (PUSKESAD) POLKES Takalar District in June of 2017 as many as 94 people using a simple random sampling technique. Data analysis in this research is univariate and bivariate analysis using chi square test. The results showed that there was a significant correlation between health service quality based on indicator physical appearance, reliability, responsiveness, assurance, and empathy with patient satisfaction with each p value = 0,000. It is hoped  that the Army Health Center (PUSKESAD) POLKES can improve the quality of health services and the confidence of patients in utilizing health services more increase.

scholarly journals PERBEDAAN TINGKAT KEPUASAAN PASIEN UMUM DAN PASIEN DENGAN BADAN PENYELENGGARA JAMINAN SOSIAL

2021 ◽  
Vol 3 (2) ◽  
pp. 238-244
Author(s):  
Harris Rambey ◽  
Beni Satria ◽  
Marice Simarmata ◽  
Anggi Isnani Parinduri ◽  
Ester Ariani Tarigan
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Service ◽  
Quantitative Research ◽  
Social Insurance ◽  
Sampling Technique ◽  
P Value ◽  
Satisfaction Level ◽  
Quality Health Care ◽  
Patient’S Satisfaction

Quality health care was often associated with satisfactory health care. The patient's  satisfaction with the health service was the level of one's feelings after comparing the results received with expectations. Patient satisfaction on health service can be seen tangible, responsiveness, reliability, assurance, and attention (empathy). This study aims to determine differences in patient satisfaction level of social insurance provider body with general patients at Grandmed Hospital Lubuk Pakam 2017. This type of research was quantitative research is comparative. The population  in this research are all inpatients of Grandmed Hospital Lubuk Pakam as much as 324 people, purposive sampling technique, data collection method by interviewing indirectly by used questionnaires, data analysis using T-Independent test. Based on the result of the research, it was known that there was difference of patient satisfaction level of social insurance provider body with general patient based on physical evidence (tangible) with p value = 0,002, reliability with p = 0,005, responsiveness with  p = 0,007, Based on assurance with p = 0,002, based on empathy (empathy)  with p = 0,006. It was advisable for the nursing staff of the grandmed hospital to be able to perform the service very well so that the patient was satisfied with the existing services and raises the patient's interest to return if they are sick.

scholarly journals The Effect of New Patient Orientation to the Patient’s Satisfaction Level

2014 ◽  
Vol 1 (1) ◽  
pp. 024-029
Author(s):  
Widya Dwi Pratiwi ◽  
Yeni Kartika Sari
Keyword(s):  
Patient Satisfaction ◽  
Nursing Care ◽  
Design Research ◽  
Nursing Intervention ◽  
P Value ◽  
Satisfaction Level ◽  
Patient Orientation ◽  
Control Groups ◽  
Patient’S Satisfaction ◽  
Significant Difference

The rights of the patients can be fulfiled by nurses through orientation by nurses to new patients. The new patient orientation is a agreement between nurses and patients or families in providing nursing care. The agreement is needed to make a good relationship between nurses and patient or their family. The purpose of this study was to explain the effectiveness of the new patient orientation towards the satisfaction level of nursing care in Melati Room RSD Mardi Waluyo Blitar. Method: Research design was  experimental research with quasy experimental design Research sample was 30 new patients at Melati Room RSD Mardi Waluyo Blitar were devided equally into two group, namely treatment and control groups at May 24th until May 31st, 2012, its choosed with concecutive sampling. Analysis using Mann Whitney test. Results: The result showed that the level of patient satisfaction on nursing care of treatment groups were 67% satisfied and 33% very satisfied. While the level of patient satisfaction of nursing care of control groups was 80 % satisfied and 20% dissatisfied. There was significant difference in the level of satisfaction of new patients who did and did not the orientation with p-value  0.00.  Discussion: It is suggested for nurses to pay attention to the patient satisfaction of nursing care by giving orientation to new patients as nursing intervention.

scholarly journals Caring Of Health Officers in Administrative Services, Satisfaction of Inpatient Room Patients at the Muna Regency General Hospital

2021 ◽  
Vol 1 (1) ◽  
pp. 30-35
Author(s):  
Rasniah Sarumi ◽  
Elna Sari ◽  
Nur Yazlim
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
General Hospital ◽  
Health Workers ◽  
Cross Sectional Study ◽  
Primary Data ◽  
Bivariate Analysis ◽  
Sectional Study ◽  
Cross Sectional ◽  
Administrative Services

Baground: One form of service in the administration room is the caring behavior of health workers where the caring attitude will be intertwined with a relationship of mutual trust, compassion and honesty. Patients and their families will feel satisfied if the health services received are in accordance with the patient's expectations and can feel disappointed if the caring health workers received are not in line with their expectations so that patients will tend to choose health services that can provide good caring. The purpose of this study was to know the caring of health workers in administrative services on patient satisfaction in inpatients at the Muna Regency General Hospital.. Method: The research design uses a cross sectional study approach involving a sample of 52 people. The data collection method used primary data and secondary data. Data analysis using Univariate and Bivariate analysis. Results: there is a relationship between caring for health workers in administrative services to patient satisfaction in inpatients at the Muna Regency General Hospital with a value of 0,017. Conclusions: there is a relationship between caring for health workers in administrative services to patient satisfaction in inpatients at the Muna Regency General Hospital. Keywords: career, health workers, administrative services, patient satisfaction   Pendahuluan: Salah satu bentuk pelayanan diruangan administrasi adalah perilaku caring petugas kesehatan dimana sikap caring akan terjalin dengan adanya hubungan saling percaya, belas kasih dan kejujuran. Pasien maupun keluarga pasien akan merasa puas apabila pelayanan kesehatan yang diterima sesuai dengan harapan pasien dan dapat merasa kecewa bila caring petugas kesehatan yang diterima tidak sesuai dengan harapannya sehingga pasien akan cenderung memilih pelayanan kesehatan yang dapat memberikan caring dengan baik. Tujuan penelitian ini adalah diketahinya caring petugas kesehatan pada pelayanan administrasi terhadap kepuasan pasien di  rawat inap Rumah Sakit Umum Daerah Kabupaten Muna.   Metode: Desain Penelitian menggunakan  pendekatan Cross Sectional Study yang melibatkan sampel sebesar 52 orang. Metode pengumpulan data menggunakan data primer dan data sekunder. Analisis data menggunakan analisis Univariat dan Bivariat. Hasil: ada hubungan caring petugas kesehatan pada pelayanan administrasi terhadap kepuasan pasien di  rawat inap Rumah Sakit Umum Daerah Kabupaten Muna dengan nilai ρ sebesar 0,017. Kesimpulan: ada hubungan caring petugas kesehatan pada pelayanan administrasi terhadap kepuasan pasien di  rawat inap Rumah Sakit Umum Daerah Kabupaten Muna Kata kunci: caring, petugas kesehatan, pelayanan administrasi, kepuasan pasien

THE RELATIONSHIP OF HOSPITALITY AND PATIENT’S SATISFACTION IN VANDA AND EDELWEIS ROOM AT REGIONAL PUBLIC HOSPITAL BOGOR

2020 ◽  
Vol 11 (1) ◽  
pp. 11-18
Author(s):  
Mulyani Siti Mulyani
Keyword(s):  
Patient Satisfaction ◽  
Public Hospital ◽  
Statistical Test ◽  
Bivariate Analysis ◽  
P Value ◽  
Chi Square ◽  
Waiting Room ◽  
Cross Sectional ◽  
Patient’S Satisfaction ◽  
The Relationship

Facilities are the important factor to determine patient satisfaction. The completeness of facilities also determine the assessment of patient satisfaction, such as health facilities both facilities and infrastructure, parking lots, comfortable waiting room and inpatient room space. To choose a product especially the product of service, where the completeness and adequacy of facitilies given will make consumer (patient) feel satisfied with the product which is used. The purpose is to know the correlation between the inpaient room facility and patient satisfaction and to identify distribution frequency of the facilities in inpatient room Vanda and Edelweis at Regional Public Hospital Bogor. This research uses Descriptive Quantitative Analytic with Cross Sectional research design. The method of sampling which used in this research is Random Sampling with the number of samples of 164 respondents which used by patient medical record. The instruments which used are questionnaire, while the data analysis technique which used are univariate and bivariate analysis by using Chi-Square statistical test. From 164 respondents with the inappropriate facilities that 104 respondents reached (63.4%), while patients were not satisfied with the existing facilities in Vanda and Edelweiss inpatient room at Regional Public Hospital Bogor, then 96 respondents (58.5%) while the facilities which did not suitable and the patients whom were dissatisfied are 68 respondents (41.5%). The result of statistical test using Chi-Square test obtained p value 0,029 (p <0,05) and value of OR 2,159. The conclusion of this research is, there are the relationship between the inpatient room facilities and patient satisfaction in vanda and edelweis room in Regional Public Hospital Bogor. Accordig to the research, the researcher recommends that is really expected this present research can give some inputs for Bogor government, especially for Regional Public Hospital of Bogor can Improving the quality of inpatient room facilities which are provided.

scholarly journals ANALISIS PENGARUH KUALITAS PELAYANAN DAN FASILITAS KESEHATAN TERHADAP KEPUASAN PASIEN PUSKESMAS

2014 ◽  
Vol 11 (2) ◽  
pp. 1-25
Author(s):  
Th. Radito
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Health Services ◽  
Health Center ◽  
Health Facilities ◽  
Primary Data ◽  
Government Programs ◽  
Patient’S Satisfaction ◽  
Quality Of Health Services

This study aimed to examine the effect of quality of service and health facilities owned by the health center (Puskesmas) to the patient's satisfaction. Puskesmas as the spearhead of health services in the community are expected to provide quality service and have adequate health facilities so as to increase patient satisfaction.This research was conducted at the Puskesmas Mantrijeron Jl. Panjaitan Mantrijeron 52 Yogyakarta. Puskesmas Mantrijeron chosen as the study site because it is a health center that organizes the quality of health services by government programs of Yogyakarta and by standards of the ISO (International Organization For Standardization) 9001: 2008.Subjects were patients who had treatment and are being treated at the Puskesmas Mantrijeron during the past year. Data collected in the form of primary data derived from the questionnaire which distributed to each respondent. Methods of data analysis using multiple regression.The results showed that the quality of care and health facilities are significantly affects the increase in patient satisfaction. However, from the regression results indicate that the quality of service and health facilities was only able to explain of 39.1% patient satisfaction. While the remaining 60.9% is influenced by other factors.

scholarly journals THE ANALYSIS OF BPJS PATIENT SATISFACTION LEVEL OF THE QUALITY HEALTH SERVICES IN PAFIO B ROOM CIBINONG HOSPITAL

2020 ◽  
Vol 11 (2) ◽  
pp. 101-111
Author(s):  
Deden Deden Nurjaman ◽  
Dede Dede Rukasa
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Services ◽  
General Hospital ◽  
Quality Of Health Care ◽  
P Value ◽  
Satisfaction Level ◽  
Quality Health Care ◽  
Quality Health

Satisfaction is feeling happy or disappointed someone who emerged after comparing the perception or impression of the performance or the result of a product or expectations. Good quality will increase customer satisfaction, according to law number 36 of 2009 on health stressed the importance of improving the quality of health services. This study aims to determine how the level of patient satisfaction BPJS to quality health care in the space Pafio B Cibinong General Hospital. This research method using cross sectional method using Kendall Tau Correlation. And the method of taking samples in this study with Probability Sampling technique with the number of  sample of 170 respondents. The results showedas many as 97 respondents (57.1%) reported better quality of health care, 84 of them said they were satisfied. While 73 respondents (42.9%) stating quality of health care is not good, of which 71 respondents (41.8%) are not satisfied. Based on the results obtained by p value = 0,000 with significant value <0.05. There is a relationship between the quality of health care with patient satisfaction level in the room BPJS Pafio B Cibinong General Hospital.

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