scholarly journals PERBEDAAN TINGKAT KEPUASAAN PASIEN UMUM DAN PASIEN DENGAN BADAN PENYELENGGARA JAMINAN SOSIAL

2021 ◽  
Vol 3 (2) ◽  
pp. 238-244
Author(s):  
Harris Rambey ◽  
Beni Satria ◽  
Marice Simarmata ◽  
Anggi Isnani Parinduri ◽  
Ester Ariani Tarigan
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Service ◽  
Quantitative Research ◽  
Social Insurance ◽  
Sampling Technique ◽  
P Value ◽  
Satisfaction Level ◽  
Quality Health Care ◽  
Patient’S Satisfaction

Quality health care was often associated with satisfactory health care. The patient's  satisfaction with the health service was the level of one's feelings after comparing the results received with expectations. Patient satisfaction on health service can be seen tangible, responsiveness, reliability, assurance, and attention (empathy). This study aims to determine differences in patient satisfaction level of social insurance provider body with general patients at Grandmed Hospital Lubuk Pakam 2017. This type of research was quantitative research is comparative. The population  in this research are all inpatients of Grandmed Hospital Lubuk Pakam as much as 324 people, purposive sampling technique, data collection method by interviewing indirectly by used questionnaires, data analysis using T-Independent test. Based on the result of the research, it was known that there was difference of patient satisfaction level of social insurance provider body with general patient based on physical evidence (tangible) with p value = 0,002, reliability with p = 0,005, responsiveness with  p = 0,007, Based on assurance with p = 0,002, based on empathy (empathy)  with p = 0,006. It was advisable for the nursing staff of the grandmed hospital to be able to perform the service very well so that the patient was satisfied with the existing services and raises the patient's interest to return if they are sick.

scholarly journals THE ANALYSIS OF BPJS PATIENT SATISFACTION LEVEL OF THE QUALITY HEALTH SERVICES IN PAFIO B ROOM CIBINONG HOSPITAL

2020 ◽  
Vol 11 (2) ◽  
pp. 101-111
Author(s):  
Deden Deden Nurjaman ◽  
Dede Dede Rukasa
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Services ◽  
General Hospital ◽  
Quality Of Health Care ◽  
P Value ◽  
Satisfaction Level ◽  
Quality Health Care ◽  
Quality Health

Satisfaction is feeling happy or disappointed someone who emerged after comparing the perception or impression of the performance or the result of a product or expectations. Good quality will increase customer satisfaction, according to law number 36 of 2009 on health stressed the importance of improving the quality of health services. This study aims to determine how the level of patient satisfaction BPJS to quality health care in the space Pafio B Cibinong General Hospital. This research method using cross sectional method using Kendall Tau Correlation. And the method of taking samples in this study with Probability Sampling technique with the number of  sample of 170 respondents. The results showedas many as 97 respondents (57.1%) reported better quality of health care, 84 of them said they were satisfied. While 73 respondents (42.9%) stating quality of health care is not good, of which 71 respondents (41.8%) are not satisfied. Based on the results obtained by p value = 0,000 with significant value <0.05. There is a relationship between the quality of health care with patient satisfaction level in the room BPJS Pafio B Cibinong General Hospital.

scholarly journals HUBUNGAN KOMUNIKASI TERAPEUTIK PERAWAT DENGAN KEPUASAN PASIEN RAWAT INAP

2019 ◽  
Vol 1 (2) ◽  
pp. 54-61
Author(s):  
Iskandar Markus Sembiring ◽  
Novita Br Ginting Munthe
Keyword(s):  
Patient Satisfaction ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Patient Needs ◽  
Therapeutic Communication ◽  
Good Communication ◽  
Patient’S Satisfaction ◽  
Patient Dissatisfaction ◽  
A Value ◽  
The Relationship

Good communication between nurses and patients is one thing in meeting patient needs. Communication in question is therapeutic communication in providing nursing care to patients. The low therapeutic communication carried out by nurses has an impact on patient dissatisfaction. New patients will be satisfied if the performance of the health services they obtain is the same or exceeds their expectations. The general objective of this study is to analyze the relationship between therapeutic communication of nurses and the satisfaction of inpatients. This type of research is quantitative research with the design of the study is descriptive correlation and how to collect data by distributing questionnaires. Sampling technique with purposive sampling technique. The statistical test used is spearman's rho. The results showed that there was a relationship between therapeutic communication of nurses and patient satisfaction, of 36 respondents there were 22 people (61.1%) patients who were dissatisfied with nurse therapeutic communication with a value of P = 0.043, p <α (0.05), with a value R = 0.339, then the relationship between therapeutic communication nurses with patient satisfaction is a strong category. Based on the results of this study, it is expected that the deli hospital will improve and conduct training on the implementation of nurse therapeutic communication so that the patient's satisfaction level increases.

scholarly journals The Difference of Satisfaction Level in BPJS Health Insurance Patient and Non Insurance Patient toward Health Service

2016 ◽  
Vol 5 (1) ◽  
pp. 36
Author(s):  
Arlina Dewi ◽  
Naufal Kurnia Ramadhan
Keyword(s):  
Patient Satisfaction ◽  
Health Insurance ◽  
Performance Analysis ◽  
General Hospital ◽  
Quantitative Research ◽  
Social Insurance ◽  
Gap Analysis ◽  
Satisfaction Level ◽  
Cross Sectional ◽  
Social Insurance System

National Health Insurance (JKN) developed in Indonesia is part of the National Social Insurance System (SJSN). One way to assess the services quality is to measure the patient satisfaction level. This research is a quantitative research with the <em>cross sectional </em>research design. The subjects of this research were the BPJS health insurance patients and non insurance patients with 200 people as the samples. The data was analyzed by the independent t-test, gap analysis,<em> CSI (Customer satisfation index) </em>and <em>IPA (Importance performance analysis).</em> The result showed that significant (ρ value &gt;0,05) in all dimensions which mean that there is no difference of patient satisfaction level in Social Security Organizing Body (BPJS)  participants and non insurance patients toward health services in Negara General Hospital. The biggest satisfaction in non insurance patients is on the <em>Assurance</em> variable (-1,002) and the smallest satisfaction is on the <em>Tangibles</em> variable<em> </em>(-1,357) and the biggest satisfaction of BPJS health insurance patients is on <em>Assurance </em>variable (-1,085) and their smallest satisfaction is on <em>Responsiveness</em> variable<em> </em>(-1,367). The non insurance patients gap is (-0,217) and the BPJS health insurance patients gap is (-1,206), both of them were classified into low satisfaction level. The result of Importance performance analysis value of non insurance patient showed <em>Responsiveness</em> attributes that should be prioritized and improved while in BPJS health patients showed <em>Responsiveness</em> and <em>Reliability</em> attributes that should be prioritized and improved by Negara General Hospital.

scholarly journals PERBEDAAN TINGKAT KEPUASAN PASIEN BPJS DAN NON BPJS TERHADAP PELAYANAN PENDAFTARAN DI RSUD TOBELO

2019 ◽  
Vol 7 (1) ◽  
Author(s):  
Vivia Ozora Bitjoli ◽  
Odi Pinontoan ◽  
Andi Buanasari
Keyword(s):  
Patient Satisfaction ◽  
Sampling Technique ◽  
Total Sample ◽  
P Value ◽  
Satisfaction Level ◽  
Chi Square ◽  
Cross Sectional ◽  
Consecutive Sampling ◽  
Chi Square Test ◽  
Cross Sectional Design

Abstrack :Patient satisfaction level is considered as one of the very important dimension and is oneof the main indicators of the standard of a health facility which is due to the influence of health careon the hospital and it is this which makes the measurement of patient satisfaction is an importantcomponent.The purpose of this study was to determine the differences between patient satisfactionlevel on BPJS and Non BPJS users over registration services in Tobelo hospitals. This researchmethod using cross sectional design. The sampling technique used consecutive sampling techniquewith a total sample of 136 respondents. methods of data collection using questionnaires satisfactionlevel of service at the place of registration to measure the level of patient satisfaction BPJS and NonBPJS and statistical test using chi square test. The researchresults can be p-value of 0.000 (≤ α =0.05), which means there are significant differences. Conclusion there are differences between thelevel of patient satisfaction level on BPJS and Non BPJS users over registration services in Tobelohospitals.Keywords: Enrollment Services, BPJS patient and the Non BPJS, SatisfactionAbstrak : Tingkat kepuasan pasien dianggap sebagai salah satu dimensi yang sangat penting danmerupakan salah satu indikator utama dari standar suatu fasilitas kesehatan yang merupakan akibatpengaruh pelayanan kesehatan atas pihak rumah sakit dan hal inilah yang membuat pengukurankepuasan pasien menjadi komponen penting. Tujuan penelitian ini adalah untuk mengetahuiperbedaan tingkat kepuasan pasien BPJS dan Non BPJS terhadap pelayanan pendaftaran di RSUDTobelo. Metodepenelitian ini menggunakan desain cross sectional. Teknik pengambilan sampelmenggunakan teknik consecutive sampling dengan jumlah sampel sebanyak 136 responden. metodepengumpulan data menggunakan kuesioner tingkat kepuasan pelayanan di tempat pendaftaran untukmengukur tingkat kepuasan pasien BPJS dan Non BPJS dan uji statistic menggunakan uji chi square.Hasil penelitian di dapat nilai p-value sebesar 0,000 (≤ α = 0,05) yang berarti ada perbedaan yangsignifikan. Kesimpulan ada perbedaan antara tingkat kepuasan pasien BPJS dan Non BPJS terhadappelayanan pendaftaran di RSUD Tobelo.Kata kunci : Pelayanan Pendaftaran, pasien BPJS dan Non BPJS, Tingkat Kepuasan

scholarly journals The correlation between response time and waiting time on patients’ satisfaction at the emergency departement

2020 ◽  
Vol 1 ◽  
pp. 142-145
Author(s):  
Wasis Sapto Putro ◽  
Sodikin Sodikin
Keyword(s):  
Emergency Department ◽  
Patient Satisfaction ◽  
Response Time ◽  
Waiting Time ◽  
Quantitative Research ◽  
Sampling Technique ◽  
P Value ◽  
Chi Square ◽  
Chi Square Test ◽  
The Right

Fast and accurate services are essential in the Emergency Departement (ED). Services in the emergency room will be hampered if it is are full of patients. If this is not managed well, the right services cannot be implemented. In turn, it will have a bad effect on patient satisfaction. To analyze the correlation between response time and waiting time with patient satisfaction during service at the Emergency Department of the Banyumas Regional General Hospital.This research is quantitative research. The sampling technique in this study used purposive sampling of 96 respondents. The statistical test used is the chi square test.Most respondents percieved the responding time in ER is fast; most of them also rated that the waiting time in ER is short. Most of them are also satisfied with ER services. The chi square test results in p value of <0.05 for each variable. It means there is a relationship between response time and waiting time with patient satisfaction during service at the Emergency Department of Banyumas Regional General Hospital.Response time and waiting time are related to patient satisfaction during service at the Emergency Department of Banyumas Regional General Hospital.

scholarly journals The Difference of Satisfaction Level in BPJS Health Insurance Patient and Non Insurance Patient toward Health Service

2016 ◽  
Vol 5 (1) ◽  
pp. 36
Author(s):  
Arlina Dewi ◽  
Naufal Kurnia Ramadhan
Keyword(s):  
Patient Satisfaction ◽  
Health Insurance ◽  
Performance Analysis ◽  
General Hospital ◽  
Quantitative Research ◽  
Social Insurance ◽  
Gap Analysis ◽  
Satisfaction Level ◽  
Cross Sectional ◽  
Social Insurance System

National Health Insurance (JKN) developed in Indonesia is part of the National Social Insurance System (SJSN). One way to assess the services quality is to measure the patient satisfaction level. This research is a quantitative research with the <em>cross sectional </em>research design. The subjects of this research were the BPJS health insurance patients and non insurance patients with 200 people as the samples. The data was analyzed by the independent t-test, gap analysis,<em> CSI (Customer satisfation index) </em>and <em>IPA (Importance performance analysis).</em> The result showed that significant (ρ value &gt;0,05) in all dimensions which mean that there is no difference of patient satisfaction level in Social Security Organizing Body (BPJS)  participants and non insurance patients toward health services in Negara General Hospital. The biggest satisfaction in non insurance patients is on the <em>Assurance</em> variable (-1,002) and the smallest satisfaction is on the <em>Tangibles</em> variable<em> </em>(-1,357) and the biggest satisfaction of BPJS health insurance patients is on <em>Assurance </em>variable (-1,085) and their smallest satisfaction is on <em>Responsiveness</em> variable<em> </em>(-1,367). The non insurance patients gap is (-0,217) and the BPJS health insurance patients gap is (-1,206), both of them were classified into low satisfaction level. The result of Importance performance analysis value of non insurance patient showed <em>Responsiveness</em> attributes that should be prioritized and improved while in BPJS health patients showed <em>Responsiveness</em> and <em>Reliability</em> attributes that should be prioritized and improved by Negara General Hospital.

scholarly journals THE RELATIONSHIP OF HEALTH THERAPEUTIC COMMUNICATION TROUGH PATIENT’S SATISFACTION ON HEALTH SERVICE IN PMI HOSPITAL ROOM, BOGOR

2020 ◽  
Vol 10 (2) ◽  
pp. 1-10
Author(s):  
Deden Deden Nurjaman ◽  
Dede Dede Rukasa
Keyword(s):  
Patient Satisfaction ◽  
Nursing Care ◽  
Sampling Technique ◽  
P Value ◽  
Therapeutic Communication ◽  
Patient’S Satisfaction ◽  
Nursing Services ◽  
The One ◽  
Therapeutic Nursing ◽  
The Relationship

Therapeutic communication is the one of the standards of nursing care that must be implemented by all nurses. The good implementation of therapeutic communication can increase the satisfaction of nursing care perceived by patients. Knowing the relationship between therapeutic communication with patient satisfaction inCempaka room PMI Hospita, Bogor.Typeof thisresearch is using random sampling technique with the descriptive analytical method and the cross sectionaldesign. To collect the data, the researcherusing questionnaire instrument on two variablesas follow therapeutic communication of nursing and patient satisfaction questionnaire instrument. Theresearch site of this research is held at PMIHospital Bogor on October, 2018 with patients in the Cempaka room PMI HospitalBogorwho have experienced 85 respondances were brought into the hospital. Analysis techniques using univariate and bivariate analyzers with kendaal’s tau-c statistics test.The resultOf the 96 respondents found that did therapeutic nursing communication applied amounted to 38 respondances (65,5%). And patiens say satisfied with the nursing services amounted to 40 respondances (69,0%).On the statistics test is gotten that P Value 0,001. Ha is accepted and Ho is rejected that P Value <0,05.

scholarly journals The Effect of New Patient Orientation to the Patient’s Satisfaction Level

2014 ◽  
Vol 1 (1) ◽  
pp. 024-029
Author(s):  
Widya Dwi Pratiwi ◽  
Yeni Kartika Sari
Keyword(s):  
Patient Satisfaction ◽  
Nursing Care ◽  
Design Research ◽  
Nursing Intervention ◽  
P Value ◽  
Satisfaction Level ◽  
Patient Orientation ◽  
Control Groups ◽  
Patient’S Satisfaction ◽  
Significant Difference

The rights of the patients can be fulfiled by nurses through orientation by nurses to new patients. The new patient orientation is a agreement between nurses and patients or families in providing nursing care. The agreement is needed to make a good relationship between nurses and patient or their family. The purpose of this study was to explain the effectiveness of the new patient orientation towards the satisfaction level of nursing care in Melati Room RSD Mardi Waluyo Blitar. Method: Research design was  experimental research with quasy experimental design Research sample was 30 new patients at Melati Room RSD Mardi Waluyo Blitar were devided equally into two group, namely treatment and control groups at May 24th until May 31st, 2012, its choosed with concecutive sampling. Analysis using Mann Whitney test. Results: The result showed that the level of patient satisfaction on nursing care of treatment groups were 67% satisfied and 33% very satisfied. While the level of patient satisfaction of nursing care of control groups was 80 % satisfied and 20% dissatisfied. There was significant difference in the level of satisfaction of new patients who did and did not the orientation with p-value  0.00.  Discussion: It is suggested for nurses to pay attention to the patient satisfaction of nursing care by giving orientation to new patients as nursing intervention.

scholarly journals Kepuasan Pasien Terhadap Layanan Puskesmas BLUD di Kota Semarang

2019 ◽  
Vol 7 (1) ◽  
pp. 39-45
Author(s):  
Chriswardani Suryawati ◽  
Nurhasmadiar Nandini ◽  
Novia Handayani
Keyword(s):  
Health Care ◽  
Quantitative Research ◽  
Health Care Services ◽  
Health Centre ◽  
Public Institution ◽  
Quality Health Care ◽  
Cross Sectional ◽  
Patient’S Satisfaction ◽  
Care Services ◽  
Quality Health

Primary Health Centre (PHC) is one of the public institution which have important role to provide health care services to the community. According to Regulation of Semarang Major no. 13 year 2016 about  Governance Pattern of  Local Public Service Institution  (BLUD) of Puskesmas, since 2017 PHC in Semarang transformed into BLUD PHC which enable PHC to be more flexible, productive, efficient, and effective on managing their resources and finance. This research objective was to identify patient satisfaction of BLUD PHC in Semarang. This was quantitative research with cross-sectional design and research variables are tangible, reliability, responsiveness, assurance, empaty, dan patient’s satisfaction. Respondents were 140 patients of BLUD PHC in Semarang City: Bulu Lor, Gayamsari, Pudakpayung, Bangetayu, Halmahera, Kedungmundu, dan Mangkang. Result showed that most of the patient satisfied with the health care services in PHC. From all of the indicators, more than 80% respondents stated that they were satisfied with the services in PHC. The highest score was on responsiveness aspect, which 95.0% patient scored high on the PHC responsiveness. It could be because PHC already maximize their resources to provide high quality health care services. 

scholarly journals Analysis of Factors Affecting Patient Satisfaction JKN Non PBI at Primary Health Care in East Jakarta District 2016

2017 ◽  
Vol 2 (1) ◽  
Author(s):  
Cahya Arbitera ◽  
Amal Chalik Sjaaf ◽  
Wahyu Sulistiadi
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Primary Health Care ◽  
Service Quality ◽  
Cross Sectional Study ◽  
Community Empowerment ◽  
P Value ◽  
Satisfaction Level ◽  
Cross Sectional ◽  
Primary Health

Health development in the period 2015-2019 is Indonesia Sehat program with the goal to improve the health and nutritional status of the community through health and community empowerment efforts which are supported with financial protection and health care equity. Social Health Security Agency (BPJS) as JKN organizers estimate in 2015 is a deficit of more than 6 trillion rupiahs. In 2016, the deficit is estimated to be 11 trillion rupiahs. This study used a cross-sectional study design. The population in this study were outpatients at the sub-district Kramat Jati and Pasar Rebo primary health care with the total number of 800 people and studied sample of 100 people. Patient satisfaction in this study has mean score of 43,06. Education variable; job and services are not significantly affects patient satisfaction JKN Non PBI at East Jakarta district primary heallth care. In conclusion, dimension of punctuality; convenience in obtaining services and ease in obtaining services most influence on patient satisfaction JKN Non PBI in East Jakarta district primary health care with the p value = 0,000 < 0,05. In addition, politeness and friendliness within the service still have big influence on patient satisfaction bicause it is important factors on patient satisfaction. Therefore, the author gives some recommendations to appropriate and thorough improvement added with upgrading to the punctuality of service, conducting a survey of patient satisfaction by BPJS and primary health care, disseminating the research results regarding the effect of service quality on patient satisfaction level, further and in-depth research needs to be done related to the effect on service quality dimension to JKN patient satisfaction level in all primary health care included in East Jakarta district, especially at primary health care which has never been conducted with survey and research on JKN patient satisfaction level.

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