scholarly journals Penilaian Standar Mutu Pada Sistem Perpustakaan Sekolah Di MTs Muhammadiyah 8 Ujungpangkah Menggunakan Standar ISO 20000 Dengan Analisis Fishbone Diagram

2021 ◽  
Vol 3 (2) ◽  
pp. 130-138
Author(s):  
Desiyarotur Risykiyana ◽  
Muhammad Yusril Bahtiar ◽  
Farid Sukmana
Keyword(s):  
Scale Score ◽  
Service Management ◽  
School Library ◽  
Likert Scale ◽  
Quality Standard ◽  
Management Systems ◽  
System Quality ◽  
Library System ◽  
Fishbone Diagram

In the development of a system, quality assurance is needed. A system can be said to be of good quality if it meets the needs of the user. Quality can be measured from various points of view. One point of view to measure software quality is to focus on service management systems. To determine the quality of a system, it is necessary to analyze the quality of the system. The school library system at MTs Muhammadiyah 8 Ujungpangkah has implemented a lot of service management systems to support the process of activities in the library. However, it is not yet known whether the system is in accordance with the assessment standards or not.The author uses the ISO 20000 standard to assess the requirements for obtaining a certificate in the library application by conducting various analyses. This study aims to analyze the application of the library system with ISO 20000. The analytical research methods used include determining clauses, checklists, Likert scale, maturity levels, and fishbone diagrams. The references that I take are based on the results of the analysis of the writing team that I have made including graphs, diagrams, clause scores, checklist scores, Likert scales, maturity levels, and fishbone diagrams. Based on the results of the author's analysis, the school library application system at MTs Muhammadiyah 8 Ujungpangkah does not meet the ISO 20000 standard so that there is still much that needs to be improved in the library system. The Likert scale score is only 11%, while to meet the ISO 20000 standard the Likert scale score must reach at least 60%. The overall problem with this analytical assessment that results in the Library System application not passing the ISO 20000 quality standard is the lack of a Likert scale score and fishbone diagram. With fishbone diagram, the main root cause is found with organitation structure that is not clear to monitor the application working. The hypothesis in this study can be the basis for future research so that the application can meet the feasibility test of the ISO 20000 quality standard.

IMPLEMENTACIJA KVALITETA U SISTEMU MENADžMENTA JAVNIH USLUGA

2021 ◽  
pp. 233-250
Author(s):  
Milan Palević ◽  
Keyword(s):  
Public Administration ◽  
Local Governments ◽  
Service Management ◽  
Service Providers ◽  
Management Systems ◽  
Quality Management Systems ◽  
The Public ◽  
Legitimate Expectations ◽  
The One

The work and work of public administration should strive to continuously improve the quality of its services, as well as to improve the overall quality of public administration as an organization. It is necessary to constantly set new goals and gradually, over time, get closer to those goals. In this way, the effectiveness and efficiency of the organization, that is, the entire system, would be improved. The new concept of management in public administration should improve the functioning of the public sector, which means that administrative bodies operate in accordance with the legitimate expectations of the users of their services. This paper presents a review of the current state of eGovernment and eServices that local governments in Serbia provide to citizens and the economy, from the aspect of service providers on the one hand and service users on the other. The author intends to point out the areas in which there is room for improvement, but also the challenges that local governments face every day in their work. The contribution of the paper is in the theoretical presentation of the importance of the implementation of quality management systems in public service management systems in order to improve them.

scholarly journals Implementasi Manajemen Pelayanan Sirkulasi Perpustakaan SMPN 6 Rejang Lebong

2021 ◽  
Vol 5 (1) ◽  
pp. 107
Author(s):  
Murniyanto Murniyanto
Keyword(s):  
High School ◽  
Junior High School ◽  
Service Management ◽  
Junior High ◽  
School Library ◽  
Qualitative Approach ◽  
Library Management ◽  
The Many ◽  
High School Library

Borrowing and returning library books is a process of circulation service activities. This research is motivated by the fact that library circulation service management is very important in order to improve the quality of existing services, where officers must understand the problems in the implementation of circulation in the library. The purpose of this study was to analyze the implementation of circulation service management in the Rejang Lebong 6 Junior High School Library. The type of approach used in this research is a qualitative approach. Data were collected using observation, interview, and documentation techniques. The results showed that the implementation of circulation service management at the Rejang Lebong 6 Junior High School Library has not run optimally, this is indicated by the many problems in circulation services. There are still officers who do not understand how to use the library so that the service has not been running optimally. On the other hand, library infrastructure is still lacking, so that it has an impact on library management, which will have implications for the learning process in schools.

scholarly journals Analysis of Functional Suitability and Usability in Sales Order Procedure to Determine Management Information System Quality

2021 ◽  
Vol 5 (2) ◽  
pp. 234-248
Author(s):  
Sri Ariyani ◽  
Made Sudarma ◽  
Putu Aryasuta Wicaksana
Keyword(s):  
Information System ◽  
Management Information System ◽  
Quality Standard ◽  
Ease Of Use ◽  
System Quality ◽  
Management Information ◽  
Usability Tests ◽  
Order Management ◽  
Functional Correctness

In the development of information systems, it is very important to pay attention to the quality of the system which can be reviewed through aspects of usability for its users and following the needs and specifications of its users. This study will analyze the quality of the sales order management information system based on two characteristics of the ISO 25010 quality standard system, namely functional suitability and usability. The functional suitability test was carried out by the BlackBox testing method to test three sub-characteristics of functional suitability that are functional completeness, functional correctness, and functional appropriateness. Usability tests use a use questionnaire which is divided into four criteria that are usefulness, ease of use, ease of learning, and satisfaction. In testing the suitability of functionality involving 5 respondents and 17 respondents in usability testing. The results of this study indicate that the sales order management system fulfills two characteristics of information system quality that are functional suitability and usability. Where all the features designed are by the successful features, and the usability characteristics are 85.45% which indicates that the system is very feasible to implement.

scholarly journals Perceptions of learning management system quality, satisfaction, and usage: Differences among students of the arts

2020 ◽  
pp. 26-40
Author(s):  
Joyce Hwee Ling Hwee Ling ◽  
Rebecca Yen Pei Kan
Keyword(s):  
Higher Education ◽  
Information Quality ◽  
Learning Management Systems ◽  
Average Frequency ◽  
Management Systems ◽  
System Quality ◽  
Frequent Users ◽  
The Arts ◽  
Learning Management

The model of information system success has been used to evaluate students’ satisfaction with the system quality, information quality, and service quality of learning management systems. This study extends the model by considering the pedagogical dimensions of instructional quality, learning quality, and interaction quality as well as how perceived usage frequency influences students’ quality perceptions. Through a sample of 376 higher education students, this study validated a five-factor quality structure for the evaluation of learning management systems with respect to the perceptions of students of the arts. Regression analyses showed differences among the quality factors that predicted satisfaction for arts students perceiving infrequent, average frequency, and frequent use. Although the quality of instructional experiences predicted satisfaction for all student groups, information quality significantly predicted satisfaction for only infrequent and average frequency users. System quality was a significant predictor of satisfaction for only average frequency and frequent users, whereas only frequent users perceived the quality of learning outcomes to be a significant predictor of satisfaction. The theoretical, instructional, and institutional implications for higher education institutions are discussed.

A Literature Review Study of Software Defect Prediction using Machine Learning Techniques

2018 ◽  
Vol 6 (6) ◽  
pp. 300 ◽  
Author(s):  
Feidu Akmel ◽  
Ermiyas Birihanu ◽  
Bahir Siraj
Keyword(s):  
Machine Learning ◽  
Software Metrics ◽  
Quality Standard ◽  
Machine Learning Techniques ◽  
Software Systems ◽  
Health Care Insurance ◽  
Software Defect ◽  
Learning Techniques ◽  
Software Product

Software systems are any software product or applications that support business domains such as Manufacturing,Aviation, Health care, insurance and so on.Software quality is a means of measuring how software is designed and how well the software conforms to that design. Some of the variables that we are looking for software quality are Correctness, Product quality, Scalability, Completeness and Absence of bugs, However the quality standard that was used from one organization is different from other for this reason it is better to apply the software metrics to measure the quality of software. Attributes that we gathered from source code through software metrics can be an input for software defect predictor. Software defect are an error that are introduced by software developer and stakeholders. Finally, in this study we discovered the application of machine learning on software defect that we gathered from the previous research works.

KEPUASAN KONSUMEN DITINJAU DARI KUALITAS PELAYANAN, STORE ATMOSPHERE DAN PROMOSI DI RUMAH MAKAN PONDOK JOWI SOLO

2020 ◽  
Vol 4 (02) ◽  
Author(s):  
Shofia Zulfa Amalina ◽  
Sri Hartono ◽  
Ratna Damayanti
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Consumer Satisfaction ◽  
Sampling Technique ◽  
Likert Scale ◽  
The Relationship

The purpose of this study was to analyze the effect of whether or not the quality of service, store atmosphere and promotion of consumer satisfaction at Pondok Jowi Restaurant Solo. The population in this study were consumers of Pondok Jowi Solo Restaurant in January 2020 at May 2020 with a total of 14,030 people. The sampling techniquemismpurposive samplingm which is a sampling technique with certain considerations by taking 100 respondents. Data collection uses a Likert scale questionnaire to measure respondents' answers to identify the relationship between service quality, store atmosphere and promotion of customer satisfaction. The results show that service quality, store atmosphere and promotion have a simultaneous and significant effect on customer satisfaction, servicei quality has assignificant effect on customer satisfaction, store atmosphere has a significant effect on customer satisfaction, and promotion has significant effect on customer satisfaction. Keywords: Service quality, Store atmosphere, Promotion, Consumer satisfaction

STUDI PERBANDINGAN KUALITAS AIR BERSIH DALAM KAITANYA DENGAN AKTIVITAS MASYARAKAT DI SEKITAR SUMBER AIR PADA DESA WAINITU, BATUMERAH, AMAHUSU, DAN HALONG

2017 ◽  
Vol 13 (2) ◽  
pp. 111-119
Author(s):  
Lela Uyara ◽  
Pieter Kunu ◽  
Silwanus M Talakua
Keyword(s):  
Water Quality ◽  
Quality Standard ◽  
Total Coliform ◽  
Quality Analysis ◽  
Clean Water ◽  
Water Quality Analysis ◽  
E Coli ◽  
Microbiological Parameters ◽  
Standard Quality

The study aims to determine the quality of clean water in the villages of Wainitu, Batumerah, Amahusu and Halong by comparing the result of water quality analysis with water quality standard. Water quality analysis includes Physiscal, Chemical, and Microbiological parameters. This research uses descriptive method, this method describes systematics, accurate about facts and characteristic of the quality of clean water of each research location. The results showed that the source of clean water in the village of Batumerah did not meet the standard of clean water quality standards indicated by the number of E. coli and the high total coliform.  Keywords: standard quality of clean water, water quality, Wainitu, Batumerah, Amahusu and Halong villages   ABSTRAK Penelitian yang bertujuan untuk menetapkan kualitas air bersih di Desa Wainitu, Batumerah, Amahusu dan Halong, dengan membandingkan hasil analisis kualitas air dengan standar baku mutu air bersih. Analisis kualitas air meliputi parameter fisika, kimia dan mikrobiologi. Penelitian ini menggunakan metode deskriptif; metode ini menggambarkan sicara sistematis, akurat, fakta dan karakteristik mengenai kualitas air bersih di masing-masing lokasi penelitian. Hasil penelitian menunjukkan bahwa sumber air bersih di Desa Batumerah tidak memenuhi standar baku mutu air bersih yang ditunjukkan oleh jumlah E. coli dan total Koliform yang tinggi. Kata Kunci: baku mutu air bersih, Desa Wainitu, Batumerah, Amahusu dan Halong, kualitas air

Administrasi Layanan Khusus

2020 ◽  
Author(s):  
Haisya Hamini
Keyword(s):  
Learning Process ◽  
Teaching And Learning ◽  
School Health ◽  
Service Management ◽  
Educational Goals ◽  
Guidance And Counseling ◽  
School Based ◽  
Special Services ◽  
School Cafeterias

This article describes the administration of special services. The teaching and learning process requires the support of facilities that are not directly used in the classroom. Facilities that do not directly include school libraries, school cooperatives, school health businesses and school cafeterias. Management of special services in schools is effective and efficient School Based Management (SBM). School is one of the facilities that can be used to improve the quality of Indonesia's population. Schools not only have responsibilities and duties to carry out the learning process in developing science and technology, but must maintain and improve students' physical and spiritual health.Special service management in schools is basically defined and organized to facilitate or facilitate learning, and can meet the special needs of students at school. Special services are provided in schools with a view to facilitating the implementation of teaching in the context of achieving educational goals in schools. Special services include guidance and counseling, libraries, laboratories, school health efforts (uks), canteens, school cooperatives, and transportation.

Integrating Safety-II into Safety Management

2021 ◽  
Author(s):  
Toni Wäfler ◽  
Rahel Gugerli ◽  
Giulio Nisoli
Keyword(s):  
Risk Factor ◽  
Safety Factor ◽  
Safety Management ◽  
Management Systems ◽  
Safety Management Systems ◽  
Safety Science ◽  
Human Failure ◽  
The Given ◽  
Freedom Of Action

We all aim for safe processes. However, providing safety is a complex endeavour. What is it that makes a process safe? And what is the contribution of humans? It is very common to consider humans a risk factor prone to errors. Therefore, we implement sophisticated safety management systems (SMS) in order to prevent potential "human failure". These SMS provide an impressive increase of safety. In safety science this approach is labelled "Safety-I", and it starts to be questioned because humans do not show failures only. On the contrary, they often actively contribute to safety, sometimes even by deviating from a procedure. This "Safety-II" perspective considers humans to be a "safety factor" as well because of their ability to adjust behaviour to the given situation. However, adaptability requires scope of action and this is where Safety-I and Safety-II contradict each other. While the former restricts freedom of action, the latter requires room for manoeuvring. Thus, the task of integrating the Safety-II perspective into SMS, which are traditionally Safety-I based, is difficult. This challenge was the main objective of our project. We discovered two methods that contribute to the quality of SMS by integrating Safety-II into SMS without jeopardizing the Safety-I approach.

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