scholarly journals ANALISIS KINERJA PEGAWAI PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA PEKANBARU (Studi dalam pelaksanaan pelayanan izin mendirikan bangunan)

2021 ◽  
Vol 4 (2) ◽  
pp. 602
Author(s):  
Trio Fernando ◽  
H M Saeri ◽  
Munchid Albintani
Keyword(s):  
Service Providers ◽  
Quality Of Services ◽  
Service Needs ◽  
Government Officials ◽  
Good Service ◽  
Building Permits ◽  
One Stop ◽  
Data Collection Technique

Abstract (English)Good service cannot be separated from the role of service providers, namely government officials. The implementation of main duties and functions as government officials in providing good public services to the community is required to have adequate resources, the attitude of government officials which has an impact on the quality of services provided to the community who use services. The purpose of this study was to determine and analyze the performance of employees at the Pekanbaru City Investment and One Stop Integrated Service Service through a study on the implementation of building permit services with a focus on the performance of employees in realizing good service to the community. The research method used is qualitative and the data collection technique used in this research is descriptive qualitative. The results of this study indicate that the quality of employees is still not good, including there are some employees who are not in their place, while the community comes for their respective service needs, in other words, employees are not disciplined. There are inaccuracies in completing some tasks, as the researchers saw in field observations to obtain building permits and there is still a selective culture in its management.Abstrak (Indonesia)Pelayanan yang baik tidak lepas dari peran penyedia jasa yaitu aparatur pemerintah. Pelaksanaan tugas pokok dan fungsi sebagai aparatur pemerintah dalam memberikan pelayanan publik yang baik kepada masyarakat dituntut memiliki sumber daya yang memadai, sikap aparatur pemerintah yang berdampak pada kualitas pelayanan yang diberikan kepada masyarakat pengguna jasa. Tujuan penelitian ini adalah untuk mengetahui  dan menganalisis KInerja Pegawai Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Pekanbaru melalui studi pelaksanaan pelayanan izin mendirikan bangunan dengan fokus kajian pada kinerja karyawan pegawai dalam mewujudkan pelayanan yang baik kepada masyarakat. Metode penelitian yang digunakan adalah kualitatif dan teknik pengumpulan data yang digunakan dalam penelitian ini adalah deskriptif kualitatif. Hasil penelitian ini menunjukkan bahwa kualitas pegawai masih kurang baik, diantaranya terdapat beberapa pegawai yang tidak pada tempatnya sedangkan masyarakat datang untuk kebutuhan pelayanannya masing-masing, dengan kata lain pegawai tidak disiplin. Terdapat ketidaktepatan dalam penyelesaian beberapa tugas, seperti yang peneliti lihat pada observasi lapangan untuk mendapatkan izin mendirikan bangunan dan masih adanya budaya selektif dalam pengelolaannya.

scholarly journals ANALISIS KINERJA APARATUR PELAYANAN PUBLIK DALAM PENGURUSAN DAN PENERBITAN IZIN MENDIRIKAN BANGUNAN PADA DPMPTSP KABUPATEN BULUKUMBA

2021 ◽  
Vol 2 (2) ◽  
pp. 94-99
Author(s):  
Subarling Subarling ◽  
Andi Rasyid Pananrangi ◽  
Syamsul Bahri
Keyword(s):  
Public Service ◽  
Service Providers ◽  
Integrated Services ◽  
Qualitative Approach ◽  
The Public ◽  
Building Permits ◽  
One Stop ◽  
And Behavior ◽  
Attitudes And Behavior

Penelitian ini bertujuan untuk menganalisis dan menginterpertasi peningkatan mutu pelayanan perizinan khususnya pemberian izin mendirikan bangunan di Kab.Bulukumba. Penelitian ini bersifat deskriptif dengan menggunakan pendekatan kualitatif dimana data diperoleh dari sejumlah informan baik pemberi layanan (Petugas) maupun penerima layanan (Masyarakat). Hasil penelitian mengenai kinerja aparatur pelayanan yang diterapkan pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Bulukumba menunjukkan kinerja aparatur pelayanan Aparatur Pelayanan Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Bulukumba terkait sikap dan perilaku dalam memberikan pelayanan kepada masyarakat di Kabupaten Bulukumba atas pengurusan dan penerbitan Izin Mendirikan Bangunan Pelaksananaannya telah baik namum belum sempurna dan perlu di tingkatkan lagi.   Study aims to analyze and interpret the improvement of the quality of licensing services, especially granting building permits in the Regency of Bulukumba. This research is descriptive using a qualitative approach in which data is obtained from a number of informants, both service providers (officers) and service recipients (community). The results of the research regarding the performance of the public service apparatus applied at the Investment and One-Stop Integrated Services Office of Bulukumba Regency shows that the performance of the public service apparatus of the Investment and One-Stop Integrated Services Office of Bulukumba Regency related to attitudes and behavior in providing services to the community in Bulukumba Regency for the management and issuance of Building Permits for the implementation has been good but not yet perfect and needs to be improved.

scholarly journals PENINGKATKAN KUALITAS PELAYANAN PEMBUATAN IZIN MENDIRIKAN BANGUNAN (IMB) RUMAH TINGGAL MELALUI PROFESIONALISME KERJA DI BADAN PELAYANAN PENANAMAN MODAL DAN PERIJINAN TERPADU (BPPMPT) KOTA TANGERANG

2019 ◽  
Vol 6 (2) ◽  
Author(s):  
Effendi Effendi ◽  
Cecep Sudrajat
Keyword(s):  
Quality Of Service ◽  
Residential Building ◽  
Positive Role ◽  
Building Permits ◽  
One Stop ◽  
Investment Service

This study aims to the extent to which the work professionalism ofemployees can improve the quality of service in building a BuildingPermit (IMB) at the Tangerang City One Stop Investment Service. Thehypothesis proposed is: "There is a Positive Role of Employee WorkProfessionalism in Improving the Quality of Service for BuildingConstruction Permits (IMB) in Tangerang City BPMPTSP".Based on theresults of the study, it is known that there is a positive and significantrole of work professionalism in improving the quality of residential IMBservices.The higher the value of work professionalism, the higher thequality of service for the IMB of the Residence in Tangerang CityBPMPTSP.The results of this study inform that the variableprofessionalism of work is an important factor in improving the qualityof service for making residential building permits (IMB).

scholarly journals PERAN MANAJEMEN SDM DALAM LEMBAGA PENDIDIKAN UNTUK MENINGKATKAN MUTU PENDIDIK

2020 ◽  
Vol 2 (1) ◽  
pp. 33-44
Author(s):  
Ita Nurmalasari ◽  
Dewi Zainul Karimah
Keyword(s):  
Data Collection ◽  
Human Resources ◽  
Islamic Education ◽  
Observation Study ◽  
Study Program ◽  
Education Management ◽  
Data Collection Technique

This study examines the role of human resource management in improving the quality of educators. This research uses a qualitative approach with case study. This research site is in MTs Nu Ma'arif Kemiri, Purworejo Regency. The data collection technique used by researchers is interview observation. In this study, the object of research is the Role of Human Resources to Achieve Workforce Quality in MTs Nu Ma'arif Kemiri. Research data collection using descriptive observation, interview or qualitative methods. This interview observation study was conducted by lecturers and students of Islamic Education Management Study Program with student WK in MTs Nu Ma'arifKemiri. This activity aims to observe the Quality of Human Resources Workers conducted by MTs Nu Ma'arif Kemiri.

scholarly journals Strategi Kelompok Bimbingan Ibadah haji (KBIH) Maqdis Dalam Meningkatkan Pelayanan Prima Terhadap Calon Jamaah Haji Tahun 2017

2019 ◽  
Vol 17 (1) ◽  
pp. 75-94
Author(s):  
Nuning Octaviani
Keyword(s):  
Service Delivery ◽  
Data Reduction ◽  
Data Classification ◽  
Qualitative Approach ◽  
Quality Of Services ◽  
Good Service ◽  
Customer Needs ◽  
Excellent Service ◽  
Descriptive Method

The purpose of this study is to determine the KBIH strategy in improving prime service in the form of customer needs or practical pilgrims as well as the needs of customers or pilgrims emotionally and the process of providing services in KBIH Maqdis in terms of improving excellent service for prospective pilgrims. The method used in this study is descriptive method using a qualitative approach. The research steps are taken by: determining the location of research, collecting data using observation techniques, interviews, literature studies, and documentation then analyzing data by means of data reduction then data classification and drawing conclusions. From the results of the study it can be concluded that the KBIH Maqdis strategy in improving excellent service is quite good because this can be seen from the practical needs given by KBIH Maqdis to prospective pilgrims. The KBIH Maqdis party provides good service in terms of its service, supervisor, management and chairman. Because the effort to provide good service is expected that pilgrims feel satisfied so that they can tell others about the quality of services provided by KBIH Maqdis to worshipers. The process of implementing service delivery can also look good, that is seen from the provision of excellent service in KBIH Maqdis, Bandung.Tujuan dari penelitian ini untuk mengetahui strategi KBIH dalam meningkatkan pelayanan prima berupa kebutuhan pelanggan atau jamaah secara praktis maupun kebutuhan para pelanggan atau jamaah secara emosional dan proses dari pemberian pelayanan yang ada di KBIH Maqdis dalam hal meningkatkan pelayanan prima terhadap calon jamaah.Metode yang digunakan pada penelitian ini adalah metode deskriptif dengan menggunakan pendekatan kualitatif. Adapun langkah-langkah penelitian ditempuh dengan: penentuan lokasi penelitian, pengumpulan data dengan menggunakan tehnik observasi, wawancara, studi kepustakaan, dan dokumentasi selanjutnya analisis data dengan cara reduksi data kemudian klasifikasi data dan penarikan kesimpulan.Dari hasil penelitian dapat disimpulkan bahwa strategi KBIH Maqdis dalam Meningkatkan pelayanan prima cukup baik karena hal ini dapat dilihat dari kebutuhan secara praktis yang diberikan KBIH Maqdis kepada calon jamaah haji. Pihak KBIH Maqdis memberikan pelayanan yang baik dari segi pelayanannya pembimbing, pengurus maupun ketuanya. Karena dengan upaya memberikan pelayanan yang baik diharapkan jamaah haji merasa puas sehingga dapat memberitahu kepada orang lain tentang kualitas pelayanan yang diberikan pihak KBIH Maqdis terhadap jamaah. Proses pelaksanaan pemberian pelayanan pun dapat terlihat baik yakni dilihat dari pemberian pelayanan prima yang ada di KBIH Maqdis Kota Bandung.

scholarly journals Quality of learners at the start of each educational process

2019 ◽  
Vol 9 (14) ◽  
Author(s):  
Abdennasser Naji
Keyword(s):  
Control Systems ◽  
Preventive Measures ◽  
Educational Process ◽  
Service Needs ◽  
True Value ◽  
Previous Cycle ◽  
Set Up ◽  
The One

The education system is organized in the form of cycles, each feeding the one following it with learners. They will continue their studies in the destination cycle, and their future will certainly depend, at least in part, on the quality of the skills acquired in the previous cycle. Given the divergences and disparities existing between the different cycles mainly due to the fact that each responds to its own design logic and in the absence of coordination between them, there is a huge lack of quality to gain at the interface of the cycles . The referral system that plays the role of supply service needs to be updated to strengthen educational quality, but it is not the only one. It is also necessary to help the orienting staff to assess the quality of the learners at its true value, to set up partnership links between the cycles to help each other in favor of quality, and to set up reception control systems at the entry of each cycle, supported by corrective and preventive measures.

Legal, Regulatory, and Institutional Framework of Water and Sanitation Services in the Eastern and Southern Africa Region

2021 ◽  
Author(s):  
Yvonne Magawa
Keyword(s):  
Southern Africa ◽  
Service Provision ◽  
Service Providers ◽  
Disease Outbreaks ◽  
Sanitation Services ◽  
Regulatory Cooperation ◽  
Development Goals ◽  
Eastern And Southern Africa

Deteriorating quality of service provision and disease outbreaks (such as cholera) led to the institution of water supply and sanitation (WSS) sector reforms in Eastern and Southern Africa region in the 1990s. The realization of the urgent need to improve the performance of the sector, especially as related to health impacts, resulted in the formulation of new policy and legal and institutional frameworks to reorganize the sector and establish regulators who could address networked and nonnetworked WSS systems. Regulators as policy implementers have the delicate role of balancing the interests of government, service providers, and consumers. Decision- makers continue to design, implement, and evaluate the outcomes associated with new frameworks. Regional regulatory cooperation can accelerate improvements in service provision to meet the United Nations Sustainable Development Goals through development of common frameworks and approaches for WSS that can be adapted to unique country situations.

Quality

2020 ◽  
pp. 166-183
Author(s):  
Julie Sin
Keyword(s):  
Health Services ◽  
Health System ◽  
Services Quality ◽  
Quality Care ◽  
System Level ◽  
Quality Of Services ◽  
Provider Perspective ◽  
Multidimensional Concept

This chapter looks at the topic of health services quality from a commissioning and whole population perspective. Quality is noted to be a multidimensional concept and dimensions of quality are considered. The role of the commissioner in maintaining and improving quality of services is explored, and this is seen within a wider backdrop of a health system with commissioner and provider functions (if there are such distinctions in the system). Commissioners need to know whether they are securing quality care for their population for the money spent. They also need an understanding of how this dovetails with the provider perspective on this topic. Commissioners also need to be able to articulate what they wish to assess in practice under the guise of quality. Finally, at a system level there are also bearings on how to compile and interpret a picture of a population’s health if needed.

scholarly journals Considering the Dynamics of FDA Human Factors ValidationRequirement: Implications of Failure and Need to Ensure ProjectSuccess - A Conceptual Framework

2019 ◽  
Vol 8 (1) ◽  
pp. 234-247
Author(s):  
Katia M. Rojas ◽  
Nasser Sharareh ◽  
Leon Cosier ◽  
Daryl L. Santos
Keyword(s):  
Human Factors ◽  
Service Providers ◽  
Human Factors Engineering ◽  
Causal Loop Diagram ◽  
Common Goal ◽  
Product Success ◽  
Key Stakeholders ◽  
Feedback Structure

Recognizing the role of human factors engineering (HFE) in the development of medical devices and combination products that involve devices, the Food and Drug Administration (FDA) now requires human factors (HF) validations before market approval. Manufacturers are responsible for ensuring their products are safe and effective through the application of HFE. However, key stakeholders are still learning and developing capabilities to adapt to the regulatory component. Nonetheless, the lack of the corresponding HF capabilities hinders compliance with the FDA’s expectations, and though ultimate success. No known previous work has looked into FDA HF validation projects to assess the underlying factors and implications of failed submissions. Applying system dynamics (SD), a causal loop diagram (CLD) was developed. CLDs are useful for the exploration of the causal interactions among factors or variables, as well as the underlying feedback structure of a complex system. This work can serve to help manufacturers better understand the FDA’s HF requirement to enable overall product success. Further, with patient safety as a common goal, HF service providers (HFSPs) and regulators should be aware of the need to ensure the consistent quality of the HF element in premarket submissions.

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