scholarly journals Standarisasi Kepuasan Wisatawan Pengguna Jasa Taman Rusa Lamtanjong Aceh Besar dan beberapa Faktor yang Mempengaruhinya

2019 ◽  
Vol 3 (2) ◽  
pp. 70
Author(s):  
Nasir Nasir ◽  
Zakaria Zakaria ◽  
Yuslinaini Yuslinaini
Keyword(s):  
Consumer Satisfaction ◽  
Regression Coefficient ◽  
Service Users ◽  
Reliability Testing ◽  
Independent Variables ◽  
Physical Evidence ◽  
Tourist Satisfaction ◽  
Validity Tests ◽  
Positive Effect ◽  
Analytical Equipment

This study aims to determine the extent of tourist satisfaction in using the services of the Great Aceh Lamtanjong Deer Park, analytical equipment used is multiple linear regression with reliability testing and validity tests, so far the results of the study indicate that all independent variables have a positive effect on consumer satisfaction, from the results of the regression coefficient the physical evidence factor becomes the biggest factor affecting tourist satisfaction in the Lamtanjong Aceh Besar Deer Park, then responsiveness is the lowest factor affecting consumer satisfaction. Keywords: satisfaction, tourists, service users

scholarly journals Effect of Service Quality on Consumer Satisfaction at the Jakarta Claim Center Division Pt. Wahana Tata Insurance

2021 ◽  
Vol 04 (09) ◽  
Author(s):  
Hero Wirasmara Kusuma ◽  
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Consumer Satisfaction ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Independent Variables ◽  
Physical Evidence ◽  
Insurance Data ◽  
Positive Effect

This study aims to determine the significant positive effect simultaneously and partially between the independent variables: the quality of service consisting of physical evidence, reliability, responsiveness, assurance, and empathy for the dependent variable, namely customer satisfaction at the Jakarta Claim Center Division of PT. Wahana Tata Insurance. System. The sample in this study was 100 consumers in the Jakarta Claim Center Division of PT. Wahana Tata Insurance. Furthermore, the sampling technique used in this study is "Simple Random Sampling" for respondents who are currently carrying out the process of filing claims at the JCC Division of PT. Wahana Tata Insurance. Data collection was done by using a questionnaire technique. Simultaneous research results quality of service (physical evidence, reliability, responsiveness, assurance, and empathy) have a positive, solid, and significant effect on customer satisfaction. Partially, physical evidence, reliability, responsiveness, and empathy have a positive, relatively strong, and significant effect on customer satisfaction at the Jakarta Claim Center Division of PT. Wahana Tata Insurance.

scholarly journals Pengaruh Persepsi Kualitas, Persepsi Value , Kepuasan Wisatawan, dan Kunjungan Ulang terhadap Rekomendasi Mulut Ke Mulut

Media Wisata ◽  
2021 ◽  
Vol 8 (2) ◽  
Author(s):  
Ali Hasan
Keyword(s):  
Word Of Mouth ◽  
Positive Influence ◽  
Reliability Testing ◽  
Cronbach Alpha ◽  
Quality Perception ◽  
Value Perception ◽  
Tourist Satisfaction ◽  
Test Of Hypothesis ◽  
Positive Effect ◽  
Dominant Influence

This research was designed to know the influence of quality perception, value perception, tourist satisfaction, and revisiting to Word of Mouth (WoM) recommendation. Methods that are used in this research are questioner to collect the data, part-whole used to test the validity and Cronbach alpha to test the reliability. Testing the normality, Linearity, multi colinearity, autocorrelation and heteroskedasticity is to detect the compatibility of using a model of the path regression as the test of hypothesis. The result of this research indicates that: (1) quality perception, value perception, tourist satisfaction, and revisiting significantly have positive effect positive to WoM recommendation, (2) quality perception has the positive influence to value perception, (3) quality perception has the positive influence which is very significant to tourist satisfaction, (4) quality perception has the positive influence which is significantly the revisiting, (5) quality preception has the positive influence which is significant to WoM recommendation, (6) perception assess has positive influence to tourist satisfaction, (7) perception assess is to own the positive influence which is significant to revisiting, (8) perception assess has the positve influence which is very to WoM recommendation, (9) tourist satisfavtion has a positive effect significantly to the revisiting, (10) tourist satisfaction has a positive effect to WoM recommendation, (11) resiviting has the positive influence which is very significant to WoM recommendation, and (12) revisiting has more dominant influence in creating WoM recommendation of Jogja tourism object to others people.

scholarly journals PENGARUH VARIASI MENU DAN CITA RASA, PERSEPSI HARGA, KEBERSIHAN TERHADAP KEPUASAN KONSUMEN PADA RUMAH MAKAN DUTA MINANG JL. BRIGJEN KATAMSO

2019 ◽  
Vol 1 (1) ◽  
pp. 151
Author(s):  
Felinda Astuti ◽  
Henny Welsa ◽  
Ignatius Soni Kurniawan
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Customer Satisfaction ◽  
Consumer Satisfaction ◽  
Sampling Technique ◽  
Significance Level ◽  
Price Perception ◽  
Independent Variables ◽  
Positive Effect ◽  
Good Hygiene

This research was conducted to examine the effect of menu variations and tastes, perceptions of price, cleanliness on customer satisfaction at Duta Minang Restaurant Jln. Brig. Gen. Katamso. This study uses the dependent variable namely menu variation and taste, price perception, cleanliness and independent variables, namely customer satisfaction. The sampling technique used is Simple Accidential Sampling. Simple Accidential Technique Sampling, which is known as opportunity sample or free sampling, was chosen because of comfortable accessibility and proximity to the researcher. Samples are only taken at consumers of Duta Minang Restaurant Jln. Brigadier General Katamso totaling 100 people. The procedure for collecting data uses questionnaires that are distributed to be filled by Duta Minang consumers. Data processing uses multiple regression analysis with SPSS 16.0 tools. Based on data analysis and the results of hypothesis testing in this study it can be concluded that menu variations and tastes have a positive effect on consumer satisfaction with a significance level of 0,000. Price perception has a positive effect on customer satisfaction with a significance level of 0,000. Cleanliness has a positive effect on consumer satisfaction with a significance level of 0.016. This gives the implication that companies with good hygiene can increase customer satisfaction. And simultaneously the variable variations in menu and taste, price perception, and cleanliness positively influence consumer satisfaction with the value of F obtained at 207,528 and an error rate of 5%, the ability of the regression equation in this study, to explain the magnitude of variation that occurs in the dependent variable of 86 , 2% while 13.8% is explained by variables that the researcher cannot explain.

PENGARUH CITRA TUJUAN WISATA DAN KEPUASAN WISATAWAN TERHADAP INTENSI BERKUNJUNG KEMBALI WISATAWAN MANCANEGARA DI DAERAH ISTIMEWA YOGYAKARTA

2017 ◽  
Vol 11 (02) ◽  
pp. 69-90
Author(s):  
Neneng Nurhayati ◽  
Alimatus Sahrah
Keyword(s):  
Regression Coefficient ◽  
Regression Technique ◽  
Destination Image ◽  
Tourism Destination ◽  
Satisfaction Scale ◽  
Tourist Satisfaction ◽  
Intention To Revisit ◽  
Positive Effect ◽  
Special Region

The objective of this study is to predict the effect of tourism destination image and tourist satisfaction on foreign tourists’ intention to revisit the Special Region of Yogyakarta. Subjects of the study were 90 foreign tourists of 20 to 60 years old. The data used in the study were collected using a revisiting intention scale, a tourism destination image scale, and a tourist satisfaction scale. The data were analyzed by using a multiple liniear regression technique. Results of the study show that tourism destination image and tourist satisfaction simultaneously had a significantly positive effect on the foreign tourists’ revisiting intention with p = 0,000 (p < 0,01) and a determinant coefficient of 0,189. This means that tourism destination image and tourist satisfaction were simultaneously able to predict the revisiting intention of 18,9 %, so that 81,1 % was predicted by other variables that were not examined in the study. In addition, tourism destination image partially had a significantly positive. Effect on the revisiting intention with the regression coefficient of p = 0,000 (p < 0,01) and a determinant coefficient of 0,109 or 10,9 %, while tourist satisfaction partially had a significantly positive effect on the revisiting intention with p = 0,000 (p < 0,01) and a determinant coefficient of 0,16 or 16 % on the revisiting intention. Keywords: Tourism Destination Image, Tourism Satisfaction, Revisiting Intention

scholarly journals Utilitarian and Hedonic Values Affect Brand Switching: Consumer Satisfaction as Moderator

2015 ◽  
Vol 7 (6) ◽  
pp. 72
Author(s):  
Kokku Randheer
Keyword(s):  
Customer Satisfaction ◽  
Consumer Satisfaction ◽  
Positive Relationship ◽  
Two Dimensions ◽  
Independent Variables ◽  
Brand Switching ◽  
Product Pricing ◽  
Confirmatory Factor ◽  
Managerial Implications ◽  
Positive Effect

<p>This study tested the existence of positive relationship between utilitarian values, hedonic values and consumer satisfaction. Further it also tested the significance of utilitarian and hedonic values influenced by consumer satisfaction affecting brand switching. Four independent products and brands were selected for data collection. Confirmatory factor analysis validated two dimensions along with factors via utilitarian values which include savings, convenience, affordability and multiple benefits. Hedonic values included freedom, self-expression, entertainment and exploration. Regression analysis revealed the existence of relationship between dependant and independent variables with variance obtained by these two dimensions and factors to be on higher side. Hypothesis proved a positive effect of both utilitarian and hedonic values on customer satisfaction. Customer satisfaction created by utilitarian and hedonic values has significant effect on brand switching. Managerial implications include suggestions on product pricing, variety, availability, upgrading consumer knowledge and consumer personal image.</p>

scholarly journals PENGARUH KOMUNIKASI EFEKTIF TERHADAP KEPUASAN PELAYANAN RUMAH SAKIT ISLAM SITI RAHMAH PADANG

2019 ◽  
Author(s):  
Dance Marsyandi Putra ◽  
Nazaruddin Aziz
Keyword(s):  
Regression Coefficient ◽  
Univariate Analysis ◽  
Effective Communication ◽  
Service Satisfaction ◽  
Bivariate Analysis ◽  
Significant Positive Effect ◽  
Independent Variables ◽  
Hospital Revenue ◽  
Independent Variable ◽  
Positive Effect

Effective communication is an important factor as a tool to serve the patients in order to realize satisfactory services for patients. When patients feel satisfaction when he served this will indirectly increase patient visits and hospital revenue. Effective communication has five basic components, namely respect, empathy, audible, clarity, and humble, these five factors will influence patient satisfaction with care RS.Tujuan this study to determine the effect of effective communication to satisfaction of RSI Siti Rahmah service in Padang. This research is an analytic research in the field of human resource management, effective communication with the independent variables consist of components respect, empathy, audible, clarity, and humble while the dependent variable is the RSI Siti Rahmah service satisfaction Padang. The population in this study are patients with RSI Siti Rahmah Padang many as 24 662 patients. The sample in this study are patients with RSI Siti Rahmah Padang 100 patients as respondents sampling using sampling techniques Proportional random sampling. Univariate analysis by calculating the frequency distribution of each variable. While the bivariate analysis using multiple linear regression tests to measure simultaneously the independent variable on the dependent variable. The results of this study, to respect the independent variables did not significantly affect the service satisfaction in RSI Siti Rahmah (regression coefficient = 0.332 and p = 3.32). While the independent variable empathy also did not significantly affect the service satisfaction in RSI Siti Rahmah (regression coefficient = 0.150 and p = 15.0). While the independent variable audible significant positive effect on service satisfaction in RSI Siti Rahmah (regression coefficient = 0.077 and p = 7.7). While the clarity of independent variables are also significant positive effect on service satisfaction in RSI Siti Rahmah (regression coefficient = 0142 and p = 14.2). While the independent variable humble significant positive effect on service satisfaction in RSI Siti Rahmah (regression coefficient = 0511 and p = 51.1). Variable respect, empathy, audible, clarity, and humble which is a component of effective communication simultaneously significant positive effect on service satisfaction in RSI Siti Rahmah value supported by F = 7.146 p = 0.000 Advice from researchers to the leadership of RSI Siti Rahmah Padang to maintain and improve effective communication in the service process in RSI Siti Rahmah and is expected to be able to innovate in implementing effective for communication to increase hospital revenue in the future.

scholarly journals PENGARUH EFIKASI DIRI DAN REGULASI DIRI TERHADAP HASIL BELAJAR MATEMATKA SISWA KELAS X SMA ALKHAIRAAT 1 PALU

2020 ◽  
Vol 3 (1) ◽  
pp. 61-68
Author(s):  
Aflan Rustam ◽  
Dewi Sri Wahyuni
Keyword(s):  
Learning Outcomes ◽  
Self Efficacy ◽  
Regression Coefficient ◽  
Mathematics Learning ◽  
Self Regulation ◽  
Coefficient Of Determination ◽  
Independent Variables ◽  
Ex Post ◽  
And Mathematics ◽  
Positive Effect

This type of research is ex-post facto which is causal. The population in this study were all students of class X at Alkhairaat High School 1 Palu. The population in this study was less than 100, namely 52 students. By this, the researcher did not conduct sampling in this study, so this study was a population research. The research variables included self-efficacy (X1), self-regulation (X2), namely as independent variables and mathematics learning outcomes (Y) as the dependent variable. Data collection techniques using documentation, tests and questionnaires. The prerequisite test shows that the data in this study are normally distributed, so hypothesis testing uses multiple regression analysis through the SPSS 23 application. The results of this study indicate that: 1) the level of self-efficacy of students is 71 in the medium category. 2) the level of self-regulation of students is 141 in the medium category. 3) the level of mathematics learning outcomes of students is 63 in the medium category. 4) significant value of self-efficacy of 0,000 <0,05 and a regression coefficient of 0,446 with a positive value, then H0 is rejected and Ha is accepted meaning self-efficacy has a positive effect on mathematics learning outcomes. 4) significant value of self-regulation of 0,000 <0,05 and has a regression coefficient value of 0,264 with a positive value, then H0 is rejected and Ha is accepted meaning self regulation has a positive effect on the learning outcomes of mathematics. 5) R Square coefficient or coefficient of determination shows that the percentage contribution of the influence of independent variables is 58.5%. This shows that self-efficacy and self-regulation influence the mathematics learning outcomes by 58.5% and the other 41.5% are influenced by variables outside of self-efficacy and regulation

scholarly journals PENGARUH GAYA KEPEMIMPINAN DAN BUDAYA ORGANISASI TERHADAP KINERJA KARYAWAN DI PATRA SEMARANG HOTEL & CONVENTION

2020 ◽  
Vol 13 (2) ◽  
pp. 161-171
Author(s):  
Mudrik Mudrik ◽  
Andhi supriyadi ◽  
Dyah Palupiningtyas ◽  
Heru Yulianto ◽  
Krisna Tri Argo
Keyword(s):  
Organizational Culture ◽  
Leadership Style ◽  
Quantitative Methods ◽  
Regression Coefficient ◽  
Employee Performance ◽  
Coefficient Of Determination ◽  
Validity And Reliability ◽  
Independent Variables ◽  
Positive Effect ◽  
Dominant Influence

This research was conducted at Patra Semarang Hotel & Convention which aims to analyze and explain the influence of leadership style and organizational culture on employee performance, and to find out which variables are most influential on tourist satisfaction.This research uses quantitative methods with 55 respondents. The validity and reliability test techniques, multiple regression analysis, hypothesis testing through the f test, t test, coefficient of determination and beta coefficient.The results showed that the level of testing was significant and positively influenced by the regression equation, Y = -0.005 X1 + 0.971 X2 and it was proven that the organizational culture variable had the most dominant influence on employee performance with a regression coefficient of 0.971. The conclusion from this study that of the two independent variables, organizational culture is a variable that has a positive effect on employee performance at Patra Semarang Hotel & Convention.

scholarly journals Effect of Work Engagement, Work Environment and Work Spirit on Teacher Satisfaction

2021 ◽  
Vol 1 (3) ◽  
pp. 226-240
Author(s):  
Nuning Nurna Dewi ◽  
Ach. Fathoni Rodli ◽  
Fitri Nurhidayati
Keyword(s):  
Job Satisfaction ◽  
Work Environment ◽  
Work Engagement ◽  
Regression Coefficient ◽  
Teacher Satisfaction ◽  
Job Involvement ◽  
Teacher Job Satisfaction ◽  
Independent Variables ◽  
Work Involvement ◽  
Positive Effect

This study aims in general to prove and analyze the effect of work involvement, work environment and work morale on teacher job satisfaction at SDN Aeng Beje Kenek. The population of this study were all permanent teachers at SDN Aeng Beje Kenek IV, Kecamatan Bluto recorded in mid-2013 with a total of 80 people. the following results are obtained: (1) The three independent variables, namely work involvement, work environment and morale have a significant positive effect on teacher job satisfaction at SDN Aeng Beje Kenek IV Kecamatan Bluto, thus proving that the three independent variables simultaneously have a significant effect on teacher job satisfaction. (2) Involvement work has a positive effect on teacher job satisfaction. The regression coefficient of 0.3677 shows, if there is an increase in work involvement by 1 point, it will increase teacher job satisfaction by 0.3677 points. Although it has a positive significant effect, job involvement has the smallest effect on teacher job. (3) The work environment in this study has a positive and nutritious effect on teacher job satisfaction. (4) Morale is the most effective and greatest in increasing job satisfaction of a teacher.   Keywords: work involvement, work environment, Satisfaction

Pengaruh Etika Bisnis Islam Terhadap Kesejahteraan Pedagang (Studi Kasus Pedagang Pusat Pasar Medan)

2019 ◽  
Vol 4 (1) ◽  
pp. 185
Author(s):  
Ya’ti Ikhwani Nasution
Keyword(s):  
Free Will ◽  
Quantitative Research ◽  
Statistical Tools ◽  
Independent Variables ◽  
Islamic Business Ethics ◽  
Negative Effect ◽  
Data Collection Technique ◽  
Questionnaire Method ◽  
Market Center ◽  
Positive Effect

The purpose of this study is to find out whether there is an influence of Islamic business ethics with the variables of unity, equilibrium, free will, responsibility, benevolence and the welfare of traders in the Pusat Pasar Medan. This research is a quantitative research and the analysis used is multiple regression analysis. The data collection technique used is the questionnaire method obtained directly from the respondent, namely the Pusat Pasar Medan Trader. Analyzed using statistical tools, namely SPSS Version 22. Based on the results of data processing has shown that there is a significant influence as partially and simultaneously among the unity, equilibrium, free will, responsibility and benovelence towards the welfare of traders in the Medan Market Center. For unity, free will, responsibility and benovelence have a positive effect on the welfare of traders in Medan Market Center. While the equilibrium variable has a negative effect on the welfare of Medan Market Center traders. The adjusted R square value is 0.345. This means that 34.5% increase in welfare can be explained by independent variables, namely the variables of unity, equilibrium, free will, responsibility and kindness. While 65.5% is explained by other factors.

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