scholarly journals Tendencies of Telecommunication Companies Development in the Conditions of Ukrainian Society Digitalization

2020 ◽  
Vol 4 (9) ◽  
pp. 124-130
Keyword(s):  
Pilot Study ◽  
Research And Development ◽  
Consumer Satisfaction ◽  
Telecommunication Services ◽  
Telecommunication Companies ◽  
Telecommunications Services ◽  
To Receive ◽  
Telecommunications Companies ◽  
Ukrainian Society ◽  
Practical Recommendations

The article elaborates theoretical and methodological provisions and practical recommendations for development of telecommunication companies in conditions of Ukrainian society digitization. It is established that the development of Ukrainian telecommunications companies is cyclical and depends on industrial ambitions of global technology corporations, on investments in research and development, consumer requirements and needs for communication. A pilot study was conducted and a methodology for determining the level of consumer satisfaction with telecommunication services was developed, based on the synthesis of individual assessments according to certain characteristics of services with criteria of importance of this or that characteristic for consumers. The tendency of dependence of demand for telecommunication devices and services on cumulative marketing pressure of technological and telecommunication companies in the conditions of digitalization of Ukrainian society was revealed. Consumers of innovative models of telecommunications devices are putting pressure on operators and providers and demanding the functionality of equipment, density and technological excel-lence of telecommunications networks. These criteria become crucial when Ukrainian households choose certain companies to receive telecommunications services. The scientific novelty of the obtained results is to develop a method for determining the level of consumer satisfaction with telecommunication services based on the synthesis of individual assessments of certain characteristics of services with importance criteria of a particular characteristic for consumers.

THE EFFECT OF PERCEIVED SERVICE RECOVERY JUSTICE ON CUSTOMER LOYALTY: ROLE OF CUSTOMER AFFECTION AS MODERATOR IN MALAYSIAN TELECOMMUNICATION INDUSTRY

2017 ◽  
Vol 3 (1) ◽  
pp. 30
Author(s):  
Siti Aisyah Yaakob ◽  
Nur Syaahidah Mohamad ◽  
Nur Nashreena Aliya Mohd Ghani ◽  
Nur Ain Abd Rahman ◽  
Abdul Kadir Othman
Keyword(s):  
Procedural Justice ◽  
Customer Loyalty ◽  
Service Providers ◽  
Service Recovery ◽  
Telecommunication Industry ◽  
Telecommunication Services ◽  
Telecommunication Companies ◽  
To Receive ◽  
The Relationship

Customer loyalty has been the goal of service providers including telecommunication companies. They need to make sure that they can retain their customers as long as possible. Service recovery is  one of the aspects that should be focused on as telecommunication services tend to receive a lot of complaints from the users. The ability of service providers to handle and solve all the problems appropriately will provide justice to their customers. Previous studies found the link between customer affection and loyalty which indicates its importance to strengthen the emotional tie between customers and companies after service recovery. Therefore, this study is intended to examine the moderating effect of customer affection on the link between service justice and customer loyalty.An analysis of 100 data using multiple regression analysis revealed that procedural justice is significant to influence customer loyalty. This finding indicates that telecommunication companies should pay attention on procedural justice in performing their service recovery. The results also found that customer affection does not significantly moderate the relationship between service justice and customer loyalty.

scholarly journals Substantiation of the strategy of innovative development for modern telecommunication enterprises of Ukraine

2020 ◽  
Vol 31 (1) ◽  
Author(s):  
S. V. Sazonova ◽  
Keyword(s):  
Public Services ◽  
Point Of View ◽  
Social Orientation ◽  
Innovative Development ◽  
Main Attention ◽  
Economic Point ◽  
Telecommunication Services ◽  
Strategy Of Development ◽  
Telecommunication Companies ◽  
Telecommunications Services

The article is devoted to the analysis of approaches to defining the strategy of innovative development of telecommunication enterprises. The main attention is paid to the justification of the specific conditions of operation of telecommunication companies that provide or plan to provide publicly available telecommunication services. Noteworthy is the proposed approach to the development and evaluation of a strategy for the development of innovative trends in telecommunications enterprises providing public telecommunications services in the Ukrainian market. Indicators for the evaluation of the effectiveness of the strategy for the development of innovative direction, which includes the provision of public services at a telecommunications enterprise, are determined, and the sequence of evaluation of its effectiveness is proposed. The analysis of the effectiveness of the strategy of development of innovative direction, which includes the provision of public services in a telecommunications enterprise is carried out both from an economic point of view and social orientation of the enterprise.

scholarly journals Recommendations on improving the mechanism of increasing competitiveness in the telecommunications services market of Ukraine

2020 ◽  
Vol 31 (1) ◽  
Author(s):  
O. V. Vynogradova ◽  
Keyword(s):  
Theoretical Background ◽  
State Regulation ◽  
Telecommunication Services ◽  
Intangible Resources ◽  
Telecommunications Services ◽  
Telecommunications Market ◽  
Telecommunications Companies ◽  
The Competitiveness Of Enterprises

The article studies the theoretical background of the competitiveness management of telecommunications companies. The dependence of the mechanism for controlling the competitiveness of enterprises in the telecommunications services market on the quality of telecommunications services provided has been proved, provided that intangible resources are provided and modern digital technologies are used. The role of state regulation of information relations in society is determined and the model of state regulation of the telecommunication services market is improved. The problems of choosing the best way to provide services in the telecommunications market are investigated. A model for the functioning of this market is developed taking into account objective and subjective factors of the market environment. An economic mechanism is proposed to increase the competitiveness of subjects in the telecommunications services market, the operation of which is expected in the main strategic areas in accordance with modern tools..

scholarly journals Service Innovation for Customer Satisfaction of Telecommunication Companies

2020 ◽  
Vol 5 (1) ◽  
pp. 14-24
Author(s):  
Shinta Devi Lukitasari
Keyword(s):  
Influence Factors ◽  
Value Added ◽  
Customer Experience ◽  
Global Market ◽  
Customer Relationship ◽  
Successful Implementation ◽  
Customer Perceptions ◽  
Telecommunication Companies ◽  
Telecommunications Services ◽  
Telecommunications Companies

Customer perception is important in the company's business sustainability. In today's competitive global market situation, customers are always looking for services that have more value to meet their needs. Innovation becomes important to differentiate service values ​​in customer perceptions. This paper presents several survey papers which state the significant relationship between the innovation of telecommunications companies and their customers' satisfaction and loyalty. The influence factors considered by customers and aggressively affect their satisfaction also explained in previous surveys. Several innovations have also been carried out by various researchers to improve customer perceptions through excellent customer experience when interacting with customer relationship management. This paper also presents the novel method of developing value-added services for telecommunications companies and the development service roadmap that accurately predicts the successful implementation of an innovation into the market. Further research can utilize the above studies to develop services in other aspects of customer experience on telecommunications services.

scholarly journals Elements of control of competitiveness of telecommunication companies

2018 ◽  
Vol 2 (4) ◽  
pp. 22-30
Author(s):  
Olena Franchuk ◽  
Mariana Petrova ◽  
Galina Tolkachova
Keyword(s):  
Global Trends ◽  
Domestic Markets ◽  
Telecommunications Infrastructure ◽  
Future Performance ◽  
Theoretical Approaches ◽  
Telecommunication Companies ◽  
The Face ◽  
Telecommunications Services ◽  
Telecommunications Market ◽  
Telecommunications Companies

Introduction. The importance of telecommunications in the socio-economic sphere is growing, providing support for the development of the national economy, since the priority development of telecommunications, compared with the overall pace of economic development, significantly increases the competitiveness of the Ukrainian economy. Therefore, the management of telecommunications companies is defined as one of the priority areas of government in the face of growing competition, which makes the problem of increasing the competitiveness of telecommunications services and the telecommunications operator as a whole urgent. Aim and tasks. The aim of the article is to study the methodological issues of substantiating the elements of enterprise competitiveness in the telecommunications services market, as well as studying the gradation of the level of competitiveness and recommendations for their use in managing the competitiveness of an enterprise. Results. The scientific and theoretical approaches to the essence of the concept of «competitiveness» are considered. The study made it possible to form its own scientific vision of the economic category “competitiveness of telecommunication companies”. It is noted that modern global trends in the development of the telecommunications market affect its new type in the conditions of the formation of the information society. The main forms of competition in the telecommunications services market are considered. The features of modern telecommunications are highlighted. Disclosed policy in the space of competition regulation in the market of telecommunication services. Conclusions. Identified and analyzed the basics of managing the competitiveness of telecommunications companies operating in a competitive environment, which is characterized by constant technological innovation.. The main elements of the process of managing the competitiveness of telecommunications companies are substantiated as components of the internal and external environment that determine or can determine the future performance of the company in the international and domestic markets, which will help create the conditions for the implementation of a highly developed information and telecommunications infrastructure to provide telecommunications services to all segments of the population.

A Pilot Study of Mobile Telephone Message Interventions with Suicide Attempters in China

Crisis ◽  
2010 ◽  
Vol 31 (2) ◽  
pp. 109-112 ◽  
Author(s):  
Hui Chen ◽  
Brian L. Mishara ◽  
Xiao Xian Liu
Keyword(s):  
Pilot Study ◽  
Effective Means ◽  
Text Message ◽  
Text Messages ◽  
Mobile Telephone ◽  
Future Research ◽  
Quick Method ◽  
Suicide Attempters ◽  
To Receive

Background: In China, where follow-up with hospitalized attempters is generally lacking, there is a great need for inexpensive and effective means of maintaining contact and decreasing recidivism. Aims: Our objective was to test whether mobile telephone message contacts after discharge would be feasible and acceptable to suicide attempters in China. Methods: Fifteen participants were recruited from suicide attempters seen in the Emergency Department in Wuhan, China, to participate in a pilot study to receive mobile telephone messages after discharge. All participants have access to a mobile telephone, and there is no charge for the user to receive text messages. Results: Most participants (12) considered the text message contacts an acceptable and useful form of help and would like to continue to receive them for a longer period of time. Conclusions: This suggests that, as a low-cost and quick method of intervention in areas where more intensive follow-up is not practical or available, telephone messages contacts are accessible, feasible, and acceptable to suicide attempters. We hope that this will inspire future research on regular and long-term message interventions to prevent recidivism in suicide attempters.

Quality Improvement Pilot Study of the Living Your Best Weight Program: A Health at Every Size Approach

2020 ◽  
Vol 81 (2) ◽  
pp. 91-93
Author(s):  
Anna Angelinas ◽  
Roseann Nasser ◽  
Amanda Geradts ◽  
Justine Herle ◽  
Kristen Schott ◽  
...  
Keyword(s):  
Quality Improvement ◽  
Pilot Study ◽  
Response Rate ◽  
Participant Satisfaction ◽  
Health At Every Size ◽  
Outpatient Program ◽  
To Receive

Purpose: Living Your Best Weight (LYBW) is an outpatient program based on Health at Every Size (HAES) principles for adults interested in managing their weight. The purpose of this pilot study was to determine perceptions of participants and their satisfaction with the LYBW program. Methods: A survey was developed to determine participant satisfaction of the LYBW program. Fifty-six participants who completed the LYBW program from June 2017 to February 2018 were contacted via telephone and invited to participate in the study. Forty-five participants agreed to receive the survey by mail or email. Results: Thirty-four participants completed the survey for a response rate of 61%. The average age of respondents was 52 years. Seventy-nine percent of respondents agreed that the program helped them to focus on health instead of weight. Eighty-two percent agreed that the program helped them respond to internal cues of hunger and fullness, and 94% were satisfied with the program. Conclusion: Participants reported that they were satisfied with the LYBW program and perceived improvements in their health. Future programming may benefit from using a HAES-based approach with adults.

Modern patterns of development of the communication and informatization sphere

2019 ◽  
pp. 14-19
Author(s):  
Maryna Demyanchuk
Keyword(s):  
Economic Development ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Economic Resource ◽  
Telecommunication Services ◽  
The World ◽  
Information And Communication ◽  
Per Capita ◽  
Ict Development ◽  
Telecommunications Services

Information and telecommunication services are currently a full-fledged resource for social development compared to traditional resources. The growth of the level of scientific and technological progress has led to the incredibly fast development paces in the sphere of information and communication technologies, which has a significant impact on the development of the economy. On the basis of a thorough analysis of the sectors of information and communication technologies and components of the ICT development index, the article substantiates the need for accelerated digitization of the majority of enterprises of different spheres of economic activity with the aim of qualitative development of Ukrainian economy in order to increase its competitiveness in the world. This is explained by the fact that information and technology represent the main economic resource in the period of formation of information society and digital economy, and enterprises of the sphere of communication and informatization are a catalyst for social and economic development of the country as a whole. Using a methodological toolkit of the theory of systematic and correlation-regression analysis, an economic-mathematical model of the development of the sphere of communication and informatization in the regions of the world and individual countries of the world is constructed. It is based on the existing pattern of leading development of the communications sector, but takes into account the degree of economy dependence on the ICT development, which in some regions and countries is 100%. This is due to the approaching mass availability of ICT services in some countries in these regions. On the basis of the constructed model, the forecasting of GDP PPP per capita was carried out, which showed faster rates of growth of the country’s economy with the growth of the development level of the sphere of communication and informatization and accessibility of telecommunication services. In turn, the availability of telecommunication services is influenced by the digital skills of society and the level of their prices, which has necessitated determining the dependence of GDP PPP per capita on prices for communication services of countries with varying degrees of socio-economic development. This makes it possible to identify reserves for improving the productivity of individuals while increasing the availability of telecommunications services.

Sedative effects of alfaxalone and hydromorphone with or without midazolam in cats: a pilot study

2021 ◽  
pp. 1098612X2199615
Author(s):  
Emily P Wheeler ◽  
Amanda L Abelson ◽  
Jane C Lindsey ◽  
Lois A Wetmore
Keyword(s):  
Pilot Study ◽  
Significant Positive Correlation ◽  
Time Correlation ◽  
Catheter Placement ◽  
Blinded Study ◽  
Sedative Effects ◽  
Sedation Scores ◽  
Adult Cats ◽  
To Receive

Objectives The aim of this pilot study was to compare the quality of sedation and ease of intravenous (IV) catheter placement following sedation using two intramuscular (IM) sedation protocols in cats: hydromorphone, alfaxalone and midazolam vs hydromorphone and alfaxalone. Methods This was a prospective, randomized and blinded study. Cats were randomly assigned to receive an IM injection of hydromorphone (0.1 mg/kg), alfaxalone (1.5 mg/kg) and midazolam (0.2 mg/kg; HAM group), or hydromorphone (0.1 mg/kg) and alfaxalone (1.5 mg/kg; HA group). Sedation scoring (0–9, where 9 indicated maximum sedation) was performed at 0, 5, 10, 15 and 20 mins from the time of injection. At 20 mins, an IV catheter placement score (0–10, where 10 indicated least resistance) was performed. Results Twenty-one client-owned adult cats were included in this study. Sedation and IV catheter placement scores were compared between groups using Wilcoxon rank sum tests. Peak sedation was significantly higher ( P = 0.002) in the HAM group (median 9; range 7–9) than in the HA group (median 7; range 3–9), and IV catheter placement scores were significantly higher ( P = 0.001) in the HAM group (median 9.5; range 7–10) compared with the HA group (median 7; range 4–9). Spearman correlations were calculated between IV catheter placement score and sedation scores. There was a significant positive correlation of average sedation over time (correlation 0.83; P <0.001) and sedation at 20 mins (correlation 0.76; P <0.001) with a higher, more favorable IV catheter placement score. Conclusions and relevance These preliminary results suggest that the addition of midazolam to IM alfaxalone and hydromorphone produced more profound sedation and greater ease of IV catheter placement than IM alfaxalone and hydromorphone alone.

scholarly journals How Do Patients with Life-Limiting Illness and Caregivers Want End-Of-Life Prognostic Information Delivered? A Pilot Study

Healthcare ◽  
2021 ◽  
Vol 9 (7) ◽  
pp. 784
Author(s):  
Ebony T. Lewis ◽  
Kathrine A. Hammill ◽  
Maree Ticehurst ◽  
Robin M. Turner ◽  
Sally Greenaway ◽  
...  
Keyword(s):  
Older Adults ◽  
Pilot Study ◽  
Health Services ◽  
End Of Life ◽  
Older Patients ◽  
Prognostic Information ◽  
Clinical Scenarios ◽  
Delivery Format ◽  
Patient Groups ◽  
To Receive

We aimed to identify the level of prognostic disclosure, type of prognostic information and delivery format of prognostic communication that older adults diagnosed with a life-limiting illness or caregivers prefer to receive. We developed and pilot tested an open-ended survey to 15 older patients and caregivers who had experience in health services for life-limiting illness either for a relative, friend or themselves. Five hypothetical clinical scenarios of prognostic options were presented to ascertain preferences. The preferred format to receive prognostic information was verbal delivery by the clinician with a written summary. Photos and videos were less favoured, and a table with numbers/percentages was least preferred. Distress levels to the prognostic scenarios were low, with the exception of a photo. We conclude that older patients/caregivers want end-of-life prognostic information delivered the traditional way, verbally by clinicians. Options to deliver prognostic information may vary across patient groups but empower clinicians in introducing end-of-life discussions with patients/caregivers. Our study illustrates the feasibility of involving terminal patients and caregivers in research that contributes to eliciting prognostic preferences. Further research is needed to understand whether the prognostic preferences of hospitalized patients with life-limiting illness differ.

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