scholarly journals Customer Satisfaction of Bangladesh Railway E-Ticketing System:

2021 ◽  
Author(s):  
Zannatul Ferdous ◽  
Fawziyah Faiza Islam ◽  
Farabi N A Rahman ◽  
Maruf Hasan Rumi
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Credit Card ◽  
Cross Sectional Study ◽  
P Value ◽  
User Friendliness ◽  
Cross Sectional ◽  
Transportation Service ◽  
The Government ◽  
Card Payment

E-ticketing service is one of the most popular innovations in the rail transportation service. Considering the significance of the service, the study aims to explore customer satisfaction of the e-ticketing system of the Bangladesh Railway. It also investigates the gender perspective in regards to the service quality dimensions. A cross-sectional study was conducted among 361 respondents, followed by a quantitative approach. A structured questionnaire was used to survey the passengers from different railway stations in Dhaka City. The findings showed that the service quality indicators such as well customized website (ß= .130, p value< 0.05), ease of using the website (ß = .339, p value<0.05), ticket purchasing and website crash (ß = .162, p value< 0.05), web browsing security (ß = .150, p value< 0.05), NID & credit card payment security (ß = .186, p value< 0.05) have significant impact on customer satisfaction. Both Multivariate analysis of variances and discriminant analysis revealed that male and female customers have a significant variation in perception regarding user-friendliness and fulfilment dimension. Concentrating on the findings, the study has also suggested some implications to the government and the concerned organizations, such as enforcing gender-sensitive policy (reserved compartments for women in railway service) to increase female satisfaction of the e-ticketing service of Bangladesh Railway.

scholarly journals An empirical look at the effect of service quality on online shopping customer satisfaction in Indonesia

2021 ◽  
Vol 9 (4) ◽  
pp. 321-330
Author(s):  
Risanty Risanty ◽  
Sambas Ade Kesuma ◽  
Juwita Agustrisna ◽  
May Hana Bilqis
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Online Shopping ◽  
Cross Sectional Study ◽  
Survey Method ◽  
Sectional Study ◽  
Cross Sectional ◽  
Postgraduate Students ◽  
Excellent Service ◽  
The Relationship

The main purpose of this study is to examine the relationship between service quality and online shopping customer satisfaction in Indonesia. This study is a quantitative and cross-sectional study with a survey method. This study's online shopping customers consist of undergraduate and postgraduate students in the Accounting Department of Universitas Sumatera Utara. The study used Likert scale questionnaires distributed to 400 respondents, and 295 questionnaires were obtained for data analysis. The study found that service quality has a positive and significant relationship with customer satisfaction. The study reveals that the elevation of excellent service quality on online shopping is the best solution for online shopping vendors to obtain customer satisfaction.

scholarly journals Knowledge of prevention of COVID-19 among the general people in Bangladesh: A cross-sectional study in Rajshahi district

PLoS ONE ◽  
2020 ◽  
Vol 15 (12) ◽  
pp. e0243410
Author(s):  
Md. Masud Rana ◽  
Md. Reazul Karim ◽  
Md. Abdul Wadood ◽  
Md. Mahbubul Kabir ◽  
Md. Mahidul Alam ◽  
...  
Keyword(s):  
Family Income ◽  
Preventive Measures ◽  
Nuclear Family ◽  
Statistical Significance ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
P Value ◽  
Sectional Study ◽  
Cross Sectional ◽  
The Government

Background Until now, no vaccine or effective drug is available for the control, prevention, and treatment of COVID-19. Preventive measures are the only ways to be protected from the disease and knowledge of the people about the preventive measures is a vital matter. Objectives The aim of the study was to assess the knowledge of the general people in Rajshahi district, Bangladesh regarding the COVID-19 preventive measures. Methodology This cross sectional study was conducted from March 10 to April 25, 2020. Data were collected with a semi-structured questionnaire from 436 adult respondents selected by using a mixed sampling technique. Frequency analysis, chi-square test, and logistic regression model were utilized in this study. SPSS (IBM, Version 22) was used for data analysis. 95% confidence interval and p-value = 0.05 were accepted for statistical significance. Results Only 21.6% of the respondents had good knowledge of the COVID-19 preventive measures. The highest 67.2% of them knew that washing hands with soap could prevent the disease, but contrarily, the highest 72.5% did not know that avoidance of touching mouth, nose, and eyes without washing hands was a preventive measure. Only 28.4% and 36.9% of the respondents knew that maintaining physical distancing and avoiding mass gatherings were measures of prevention of COVID-19 respectively. The younger age (≤25 years), low family income (≤15,000 Bangladeshi Taka (BDT), occupation others than business and service, and nuclear family had the lower odds of having no/less knowledge about the preventive measures. Conclusions The knowledge level of the general people regarding prevention of COVID-19 was alarmingly low in Bangladesh. The government of Bangladesh, health policy makers and donor agencies should consider the findings and take immediate steps for improving knowledge of the public about prevention of the disease.

Hubungan Mutu Pelayanan Kesehatan dengan Kepuasan Pasien Tanggungan BPJS di Klinik Bhayangkara Polda Bali

2020 ◽  
Vol 5 (2) ◽  
Author(s):  
Ni Nengah Dwi Susila Dewi
Keyword(s):  
Health Service ◽  
Service Quality ◽  
P Value ◽  
Cross Sectional ◽  
Patients Satisfaction ◽  
Improve Health Status ◽  
Health Service Quality ◽  
Convenience Sampling ◽  
The Government

ABSTRAK Salah satu upaya untuk meningkatkan derajat kesehatan, pemerintah bekerjasama dengan BPJS Kesehatan. Oleh karena itu, mutu pelayanan kesehatan harus ditingkatkan supaya masyarakat mau berkunjung untuk melakukan pemeriksaan. Berdasarkan wawancara di Klinik Bhayangkara Polda Bali dari 7 pasien, 5 orang menyatakan belum puas dengan pelayanan yang diberikan. Tujuan penelitian ini untuk mengetahui hubungan mutu pelayanan kesehatan dengan kepuasan pasien tanggungan BPJS di Klinik Bhayangkara Polda Bali. Jenis penelitian yang digunakan dalam penelitian ini adalah descriptive corelation dengan pendekatan cross sectional. Sampel yang digunakan sebanyak 109 orang dengan metode convenience sampling. Teknik analisa data menggunakan Statistik Rank Spearman. Hasil penelitian menunjukkan nilai p-value=0,000 (p= 0.05) dengan nilai koefisien korelasi (r) = 0,707. Berdasarkan analisis tersebut dapat disimpulkan bahwa terdapat hubungan antara mutu pelayanan kesehatan dengan kepuasan pasien tanggungan BPJS di Klinik Bhayangkara Polda Bali. Mutu pelayanan yang baik dapat meningkatkan kepuasan pasien. Kata Kunci : Mutu Pelayanan Kesehatan, Kepuasan Pasien ABSTRACT One of the effort to improve health status, the government collaborate with BPJS Health. Therefore, the quality of health services must be improved in order to make people want to visit for an inpection. Based on interviews at the Bali Police Bhayangkara Clinic of 7 patients, 5 people said the were not satisfied with the services that provided. The purpose of this study was to determine the correlation between health service quality and patients� satisfaction of BPJS insurance in Bali Police Bhayangkara Clinic. This study used descriptive correlation with cross sectional approach. The sample used was 109 respondents with convenience sampling method. Data analysis techniques used Rank Spearman Statistics. The results showed that p-value = 0,000 (p=0.05) with a correlation coefficient (r) = 0.707. Based on this analysis, it can be concluded that there was a correlation between health service quality and patients� satisfaction of BPJS insurance in Bali Police Bhayangkara Clinic. Good service quality can increase patients� satisfaction. Keywords : Health Service Quality, Patients� Satisfaction

scholarly journals MOTHER’S KNOWLEDGE AND PARTICIPATION IN MEASLES RUBELLA (MR) IMMUNIZATION FOR TODDLERS

2020 ◽  
Vol 6 (2) ◽  
pp. 87-91
Author(s):  
Haspita Rizki Syurya Handini ◽  
Yussie Ater Merry ◽  
Dhina Khairina
Keyword(s):  
Sampling Technique ◽  
Cross Sectional Study ◽  
Bivariate Analysis ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Number Of Children ◽  
Chi Square Test ◽  
The Government ◽  
Influential Variable

Measles rubella (MR) immunization is to provide immunity against measles and rubella. To reduce measles and rubella, the government carried out the MR immunization campaign. The target of MR immunization achievement is at 95%; however, in West Sumatra Province it is still at 38,98% and Padang City is at 47%. The purpose of this study was to determine the determinant factor as participation in MR immunization for toddlers. This analytic survey used a cross sectional study design. The population was mothers who had toddlers with a sample of 86 respondents taken by proportional random sampling technique. The instrument used was a questionnaire. Data processing was analyzed by bivariate and multivariate using chi square test and logistic regression. The results of the bivariate analysis showed factors related to MR immunization, namely knowledge (p = 0.003), level of education (p = 0.006), and attitude (p = 0.006), while employment (p = 0,222) and number of children (p = 0,160) were not related to MR immunization and the most influential variable was the level of knowledge with p value 0.009 and OR 0.28. It can be concluded that knowledge, education and attitude are related to maternal participation in MR immunization with the most influential variable being knowledge. Therefore, there needs to be innovation in providing counseling to mothers and families about the importance of MR immunization.

scholarly journals Hubungan kualitas pelayanan terhadap tingkat kepuasan pasien BPJS

2020 ◽  
Vol 1 (2) ◽  
pp. 201
Author(s):  
Yusra Yusra
Keyword(s):  
Patient Satisfaction ◽  
Social Security ◽  
Service Quality ◽  
Health Workers ◽  
Demographic Data ◽  
Cross Sectional Study ◽  
Quality Data ◽  
P Value ◽  
Cross Sectional ◽  
Level Of Satisfaction

Background: Quality hospital services are demands that must be met, in improving the quality and satisfaction of the community as service users. Patients tend to make the decision not to re-visit a hospital if the services provided are of low quality. The problem that is often faced by the hospital, in general, is that it has not been able to provide the services that the community really expects. The main factor is because the service has low-quality management.Purpose: This study aims to measure the relationship of service quality to the satisfaction level of Insurance and Social Security patients at Tanjung Selamat Hospital, Langkat.Method: The research design was a cross-sectional study at the Tanjung Selamat Hospital, Langkat. The respondents as 43 who were taken by accidental sampling from January to February 2017. Data were collected through interviews and observations using a questionnaire covering demographic data, characteristics, service quality and level of satisfaction. Service quality data processing is given a scoring and is grouped into good, moderate, poor. Patient satisfaction variables were also scored with the classification of satisfied and dissatisfied. Data were analyzed using the chi-square test with CI: 95%.Results: The service quality at the Tanjung Selamat hospital is still not good (46.5%), with the level of patient satisfaction with the service is still low (58.1%). Statistically, there is a relationship between service quality and BPJS patient satisfaction at Tanjung Selamat Hospital in 2017, with a p-value = 0.001 (p <0.05).Conclusion: The lack of good service quality is related to the low level of satisfaction of Insurance and Social Security patients at Tanjung Selamat Hospital. Suggestion, the hospital must improve the quality and quality of service through repair and improvement of facilities and infrastructure, education and training for health workers.

scholarly journals Analysis Socioeconomic Influence on the Utilization of Health Service in the Inpatient Room of Faisal Islamic Hospital Makassar

2021 ◽  
Vol 10 ◽  
pp. 1567-1571
Author(s):  
Muhammad Alwy Arifin ◽  
Amaliah Amriani. AS ◽  
Muh. Yusri Abadi ◽  
Anwar Mallongi ◽  
Dian Saputra Marzuk
Keyword(s):  
Health Insurance ◽  
Health Services ◽  
Cross Sectional Study ◽  
Probit Analysis ◽  
P Value ◽  
Distribution Analysis ◽  
Cross Sectional ◽  
Utilization Of Health Services ◽  
The Government ◽  
The City

Hospitals in carrying out their role cannot be separated from problems, both from within and from outside that can interfere with the mechanism of work of the hospital in providing health services for the community. Faisal Islamic Hospital Makassar is one of the private hospitals in the city of Makassar which in the last 3 years has decreased the value of BOR. The purpose of this study was to find out the socio-economic influence on the utilization of health services in the inpatient room of Faisal Islamic Hospital Makassar. This research is a cross-sectional study. A total of 99 people were sampled in the inpatient room of Faisal Islamic Hospital Makassar by taking a sample using the purposive sampling method. Data is collected by conducting interviews with respondents. Data processing is done by frequency distribution analysis and univariate and multivariate analysis with the Binary Regression approach namely logit and probit analysis. Based on the results of the study, it was obtained that socioeconomic variables that have an influence on the utilization of health services in the Faisal Islamic Hospital Makassar is the ownership of health insurance with the results of p-value< 0.1 is logit 0.299 and probit of 0.000. For the government to evaluate the ownership of health insurance, because there are still respondents who do not have health insurance where this is not in accordance with the objectives of the National Health Insurance program.

scholarly journals Awareness and practice of safety measures against occupational hazards among aluminium foundry workers in Jos, Nigeria

2021 ◽  
Vol 9 (6) ◽  
pp. 1561
Author(s):  
Yetunde O. Tagurum ◽  
Onyedika B. Ezeani ◽  
Kingsley A. Bakoshi ◽  
Zainab M. Adam ◽  
Tolulope O. Afolaranmi ◽  
...  
Keyword(s):  
Working Hours ◽  
Cross Sectional Study ◽  
Extreme Heat ◽  
P Value ◽  
Occupational Hazards ◽  
Cross Sectional ◽  
Safety Measures ◽  
Respiratory Problems ◽  
The Government ◽  
Foundry Workers

Background: Founding predisposes the worker to hazards (extreme heat, dust, fumes, sharp objects), which if unchecked, can cause health problems (burns, respiratory problems, cuts). This study aimed to assess the awareness and practice of safety measures against occupational hazards among aluminium foundry workers in Jos-North LGA.Methods: This was a descriptive, cross-sectional study, which involved 125 aluminium foundry workers in Laranto-Katako area of Jos-North LGA. An interviewer-administered questionnaire was used to collect data. Analysis of data was done using EPI-Info® version 3.5.4 statistical software package. A probability value of p≤0.05 was considered statistically significant.Results: All 125 (100%) respondents were males with a mean age of 24.8±9.7 years and 52 (41.2%) were less than 20 years of age. The study revealed that 118 (94.4%) of them were aware of occupational hazards associated with foundries; The hazards most known were fires with 116 (92.8%) mentions, extreme heat, 85 (68.0) and sharp objects, 85 (68.0%), and with the least being, long working hours, 25 (20.0%). A majority, 118 (94.4%) were aware of hand gloves, 114 (91.2%) nose masks with overalls having the least awareness, 13 (10.4%). The most frequently used safety measures were nose masks, 73 (58.4%), then hand gloves, 57 (45.6%). A statistically significant relationship, with p value of 0.0321, was found between the level of education and the practice of safety measures.Conclusions: The study showed that most of the foundry workers had good knowledge of the hazards, safety measures; however, there was low use of safety measures. An educational campaign on the hazards and use of safety measures, accompanied by the efforts of the government, should be instituted for the foundry workers regularly to help safeguard their health.

scholarly journals ANALYSIS OF SERVICE QUALITY SATISFACTION OF E-KTP SERVICE AT PUBLIC ADMINISTRATION AND CIVIL REGISTRATION OFFICE OF BOGOR DISTRICT

2018 ◽  
Vol 3 (2) ◽  
pp. 55
Author(s):  
Shafira Rizq ◽  
Moh Djemdjem Djamaludin ◽  
Yani Nurhadryani
Keyword(s):  
Performance Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Civil Registration ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
A Value ◽  
Almost All

<p>The purpose of this study was to analyze the satisfaction of service quality in the E-KTP service of the Bogor District Population and Civil Registration Service. The design of this study was a cross-sectional study at Disdukcapil Bogor District. The method used in this study is Servqual, importance performance analysis (IPA), and customer satisfaction index (CSI) with 100 respondents selected using a convenience technique. The result of customer satisfaction index analysis shows that the community has been "quite satisfied" with a value of 61%, and is more inclined towards dissatisfaction. This is in accordance with the results of satisfaction using Servqual analysis (service quality), Disdukcapil's performance has not been able to meet the expectations of the community in almost all indicators, except the indicator "costs to be incurred". The indicator has a positive value, but is still small and close to zero, which is only 0.01. The results of importance performance analysis (IPA) indicate that there is a need to improve the indicators of ease of handling requirements, speed of service processes and facilities and physical condition of service office buildings.</p>

scholarly journals FACTORS THAT CONTRIBUTE TO THE SATISFACTION OF STUDENT IN THE MEDICAL RESIDENCY PROGRAM

2018 ◽  
Vol 7 (3) ◽  
pp. 206
Author(s):  
Vitriana Biben ◽  
Dian Marta Sari ◽  
Farida Arisanti ◽  
Sunaryo B Sastradimadja
Keyword(s):  
Multivariate Analysis ◽  
Service Quality ◽  
Student Satisfaction ◽  
Residency Program ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Bivariate Analysis ◽  
P Value ◽  
Cross Sectional ◽  
Five Dimensions

Background: A high demand of physiatrist should be supported by quality assurance in education system of Physical Medicine & Rehabilitation (PMR) residency program, that could be done by evaluating satisfaction of its service users. This study was conducted to find the dimensions of service quality that influences the students satisfaction.Methods: A cross-sectional study with fifty subjects using total sampling technique was conducted. Service quality was evaluated using ServQual questionnaire consisted of five dimensions: ‘tangible’, ‘reliability’, ‘responsiveness’, ‘assurance’ and ‘empathy’. Statistical analysis consisted of bivariate analysis followed by a multivariate analysis was performed to determine the most significant dimension associated with student satisfaction which was measured using Likert scale.Results: Bivariate analysis revealed that all dimensions had significant association with satisfaction (p value < 0,05) except for ‘tangible’(p value = 0,060). Further multivariate analysis resulted in ‘reliability’ dimension as the most significant dimension associated with satisfaction (p value = 0,005; Adjusted OR = 142,67; CI 95% = 15,460-1316,587).Conclusion: Reliability is the most significant dimension associated with student satisfaction. Improvement of this dimension, followed by other significant dimensions would lead to satisfaction of the students.

scholarly journals Hubungan Kadar Ft4 Dengan Kejadian Tirotoksikosis berdasarkan Penilaian Indeks New Castle Padawanita Dewasa di Daerah Ekses Yodium

2013 ◽  
Vol 2 (2) ◽  
pp. 85
Author(s):  
Harsa Rusda ◽  
Fadil Oenzil ◽  
Yustini Alioes
Keyword(s):  
Univariate Analysis ◽  
Cross Sectional Study ◽  
Iodine Intake ◽  
P Value ◽  
Adult Women ◽  
Sectional Study ◽  
Chi Square ◽  
Cross Sectional ◽  
Iodine Excess ◽  
The Government

AbstrakTirotoksikosis merupakan manifestasi klinis yang terjadi akibat peningkatan kadar hormon tiroid dalam darah. Kelebihan yodium merupakan salah satu penyebab terjadinya tirotoksikosis. Ini ditandai dengan hasil pemeriksaan kadar Ekskresi Yodium Urin (EYU) > 199 μg/L. Tujuan: Penelitian ini bertujuan untuk mengetahui hubungan kadar FT4 dengan kejadian tirotoksikosis berdasarkan penilaian indeks New Castle pada wanita dewasa di daerah ekses yodium. Metode: Penelitian dilakukan dengan menganalisis data yang dikumpulkan secara Cross Sectional Study terhadap 37 wanita dewasa menggunakan metoda total sampling di Nagari Koto Salak, Kecamatan Koto Salak Kabupaten Dharmasraya yang merupakan daerah ekses yodium (median EYU 323,5 μg/L). Pengumpulan data dilakukan dengan wawancara menggunakan penilaian Indeks New Castle dan pengambilan darah untuk dilakukan pemeriksaan kadar FT4 dalam serum. Hasil: Analisis univariat didapatkan jumlah penduduk wanita dewasa dengan kadar FT4 meningkat sebanyak 14 persen dan nilai rata-rata 1,71 ng/dl. Penilaian indeks New Castle dalam kategori doubtful 16 persen dan tidak ditemukan penduduk yang termasuk dalam kategori toxic. Berdasarkan hasil uji statistik Chi-square, didapatkan p value=1. Kesimpulan: Tidak terdapat hubungan yang bermakna antara kadar FT4 dalam serum dengan kejadian tirotoksikosis pada wanita dewasa di derah ekses yodium. Saran: Perlu dilakukan penyuluhan mengenai asupan yodium kepada masyarakat dan diharapkan penelitian ini dapat menjadi masukan kepada pemerintah dalam mengambil kebijakan terhadap pemberian kapsul yodium serta melakukan kontrol kadar EYU secara teratur dan berkala.Kata kunci: FT4, tirotoksikosis, indeks New Castle, wanita, ekses yodium, tiroidAbstractThyrotoxicosis is a clinical manifestation that occurs due to elevated levels of thyroid hormones in the blood. Iodine excess is one of the causes of thyrotoxicosis. This is indicated by the results of urine iodine excretion levels (EYU) > 199 μg/L. Objective: This study aimed to determine the association FT4 levels with thyrotoxicosis incidence based on New Castle index assessment of adult women in iodine excess area.Method: The study was conducted data analysis which collected with Cross Sectional Study against 37 adult females by using total sampling methods in Koto Salak, Dharmasraya regency which is the iodine excess area (median EYU 323,5 μg/L). Data were collected by using interview New Castle Index assessments and blood sampling for examination FT4 levels in blood serum.Result: Univariate analysis of adult women population is 14 percent in increase category of FT4 levels and 1,71 ng/dl of the average value. New Castle index assessment 16 percent in doubtful category and none included in the toxic category. Based on Chi-Square statistics test, showed p value=1.Conclution: There was no significant association between FT4 levels in blood serum with thyrotoxicosis incidence of adult women in iodine excess area.Suggestion: Therefore, it should be informed to the community about iodine intake and this research is hoped can be input for the government policy towards iodine suplementation and control EYU levels regularly and periodically.Keywords: FT4, thyrotoxicosis, New Castle index, women, iodine excess, thyroid

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