scholarly journals HUBUNGAN PELAKSANAAN PEMBERIAN OBAT DENGAN PRINSIP DUA BELAS BENAR TERHADAP TINGKAT KEPUASAN PASIEN DI RUANG RAWAT INAP RSD MANGUSADA BADUNG

2021 ◽  
Vol 16 (2) ◽  
pp. 374-379
Author(s):  
Ni Kadek Pande Eka Sudarminingsih ◽  
I Made Dwie Pradnya Susila ◽  
A.A. Ngurah Nara Kusuma ◽  
Ni Made Risna Sumawati
Keyword(s):  
Patient Satisfaction ◽  
General Hospital ◽  
Drug Administration ◽  
Health Workers ◽  
P Value ◽  
Cross Sectional ◽  
Inpatient Ward ◽  
Patients Satisfaction ◽  
Correct Reaction ◽  
Spearman Test

Nurses are the spearhead of services that greatly affect patient satisfaction as service users in the hospital. One of the nursing services that provided by nurses is administering drugs. The twelve correct principles of drug administration are the most current principles of medication, consisting of correct patient, correct drug, correct dose, correct method of administration, correct time, correct documentation, correct health education regarding medication, patient right to refuse, correct assessment, correct evaluation, correct reaction to food and correct reaction to other drugs. This study aimed to determine the correlation between the implementation of drug administration with twelve correct principles on the level of patients’ satisfaction in the Inpatient Ward of Mangusada Badung General Hospital.This research was a quantitative study with observational methods and cross sectional design, the sample in this study were patients and the population of nurses in Mangusada Badung General Hospital according to the inclusion and exclusion criteria selected by purposive sampling of 58 patients and 58 nurses. The research was conducted for 1 month. Data were analyzed using nonparametric rho spearman test at a significance level of ? 0.05, p value was 0.000 <0.05. It showed that there was a significant correlation between the implementation of drug administration with Twelve correct principles on the level of patients’ satisfaction in the Inpatient Ward of Mangusada Badung General Hospital. It is expected that health workers, especially nurses, can apply the principles of correctness in administering drugs to increase patient satisfaction.

scholarly journals PENGARUH DUKUNGAN SUAMI DAN KADER POSYANDU TERHADAP MINAT IBU MENGGUNAKAN KB IMPLAN

2021 ◽  
Vol 7 (2) ◽  
pp. 110-115
Author(s):  
Agustina Widayati
Keyword(s):  
Family Planning ◽  
Regular Education ◽  
Health Workers ◽  
Health Centers ◽  
P Value ◽  
Childbearing Age ◽  
Cross Sectional ◽  
Care Groups ◽  
Husband Support ◽  
Spearman Test

Berdasarkan Profil Kesehatan Indonesia cakupan KB implant sebesar 11,20%. Proporsi KB aktif implan di Jawa Timur sebesar 10,23%. Data dari Dinas Kesehatan Kota Probolinggo tahun 2019, di Kelurahan Sumbertaman terdapat KB Aktifnya yaitu 1.470 PUS dan Implan (146 PUS) serta yang ber KB di RW 1 sebanyak 21 orang. Tujuan menganalisis Pengaruh  Dukungan Suami Dan Kader Posyandu terhadap Minat Ibu Menggunakan KB Implan di RW 1 Kelurahan Sumbertaman  Kota Probolinggo. Desain penelitian analitik korelasional dengan metode cross sectional. Penelitian dilaksanakan Bulan Mei - Juni di kelurahan Sumbertaman Kota Probolinggo dengan 107 sampel. Data dianalisis dengan uji Spearman dan Regresi Ordinal ?: 0,05. Hasil penelitian menunjukkan dukungan suami sangat mendukung sebesar 47 responden (43,9%), dukungan kader posyandu kurang mendukung sebesar 59 responden (55,1%), minat ibu dalam menggunakan alat kontrasepsi implant dengan kategori minat tinggi sebesar 57 responden (53,5%) dengan p value : 0,000. Kesimpulan  ada Pengaruh  Dukungan Suami Dan Kader Posyandu Terhadap Minat Ibu Menggunakan KB Implan. Saran bagi  puskesmas/tenaga kesehatan meningkatkan pemberian edukasi secara berkala kepada suami dan keluarga tentang pentingnya menggunakan alat kontrasepsi dan membentuk kelompok peduli KB.   Kata kunci: Dukungan Suami, Dukungan Kader Posyandu, Minat Ibu, Alat Kontrasepsi Implan   ABSTRACT Based on the Indonesian Health Profile, the coverage of implant family planning is 11.20%. The proportion of active implant family planning in East Java is 10.23%. Data from the Probolinggo Health Office in 2019, in Sumbertaman Village there were, namely 1,470 Childbearing Age Couple and implants (146 Childbearing Age Couple ) and 21 people who had an interest in implant Contraceptive in RW 1. The purpose was to analize the influence between husband support and Posyandu cadres to maternal interest in using implant family planning in RW 1, Sumbertaman, Probolinggo. The design of this research is correlational analytic using cross sectional method. The research was conducted on May - June in Sumbertaman, Probolinggo with 107 samples. Data collection analyzed by Spearman test and Ordinal Regression ?: 0.05. The results showed husband's support in the very supportive category was 47 respondents (43.9%), the support of posyandu cadres with less supportive criteria was 59 respondents (55.1%), the mother's interest in using implant contraceptives with high interest categories was 57 respondents (53,5%) with p value: 0,000. The conclusion of the study shows there is a influence between husband support and Posyandu cadres to maternal interest in using implant family planning. Suggestions are put forward for health centers / health workers to increase the provision of regular education to husbands and families about the importance of using contraceptives and to form family planning care groups or family planning villages.   Keywords: Husband's Support, Posyandu Cadre Support, Mother's Interest, Implant Contraceptives

scholarly journals Determinants that Influence the Quality of Outstanding Services on Patient Satisfaction in dr. H. Moh. Anwar General Hospital Sumenep District

2021 ◽  
Vol 5 (1) ◽  
pp. 185-194
Author(s):  
Susiyati Susiyati ◽  
Katmini Katmini
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Service Quality ◽  
Response Time ◽  
General Hospital ◽  
Linear Regression Analysis ◽  
P Value ◽  
Outpatient Services ◽  
Cross Sectional

Quality hospital services are always a hope for every user of health services and along with the development of science and technology, people are increasingly critical in assessing health services. The purpose of this study was to analyze the effect of loyalty and response time on the quality of outpatient services and patient satisfaction in General Hospital dr. H. Moh. Anwar, Sumenep Regency. The design of this research is an observational quantitative study with a cross sectional approach with the focus of the research directed at analyzing the effect of loyalty and response time on the quality of outpatient services and patient satisfaction in General Hospital dr. H. Moh. Anwar, Sumenep Regency. The total population is 271 respondents and a sample of 109 respondents is taken by the Accidental Sampling technique. The findings showed that most of the respondents had sufficient category loyalty as many as 56 respondents (51.4%). Most of the respondents rated the response time in the medium category as many as 56 respondents (51.4%). Most of the respondents have a moderate category of service quality as many as 55 respondents (50.5%). Most respondentssatisfied as many as 65 respondents (59.6%). Based on the results of the Linear Regression analysis of the service quality variable on utilization, it shows that the p-value <0.05 then H0 is rejected and H1 is accepted, so it can be concluded that there is an influence of loyalty and response time on the quality of outpatient services and patient satisfaction in General Hospital dr. H. Moh. Anwar, Sumenep Regency. It is expected that respondents can provide constructive input and criticism so that the services provided can be in accordance with what is expected.

ANALYSIS OF THE RELATIONSHIP BETWEEN SERVICE QUALITY AND PATIENT SATISFACTION IN POLYCLINIC ACUPUNCTURE AND HERBS LKTM PALEMBANG

2021 ◽  
Vol 7 (1) ◽  
pp. 35-42
Author(s):  
Nurehan Maulana ◽  
Leni Novianti ◽  
Sutriyati Sutriyati
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Health Workers ◽  
Active Role ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Cross Sectional Design ◽  
The Relationship

Background: Satisfactory and quality service will form patients/customers loyalty, and satisfaction is very closely related to word of mouth. The next effect will continue on the process of forming an improved image of health care agencies. The standard of patient satisfaction in health services is set nationally by the Ministry of Health at a minimum for patient satisfaction, which is above 95%. The purpose of this study is to find out the relationship between the quality of service in aspects of staff attitude, service facilities, and rates/fees with patient satisfaction in polyclinic acupuncture and herbal LKTM Palembang. Methods: This research is quantitative and uses an analytic survey with a cross sectional design. The sample in this study were all patients of the Palembang Community Traditional Health Workshop (LKTM) in 2020 who visited during the study period, numbering 85 people. Result: Based on the results of the study, 62.4% expressed satisfaction with the services in Polyclinic Acupuncture and Herbs (LKTM). The dimension that needs to be improved is the Assurance dimension in the officer's capability section. Based on the result of Chi-Square statistical test, the level of patients satisfaction to the service attitude of the officer, with a p-value of 0.000. Recommendation: for LKTM Palembang, it is expected to improve the quality of existing health workers and always play an active role in health services, maintain existing facilities, and review the costs set.

scholarly journals Factors Associated With Contraceptive Use In Reproductive Age Couples

2019 ◽  
Vol 7 (1) ◽  
pp. 47
Author(s):  
Desak Nyoman Suryaningrat ◽  
Ni Wayan Suniyadewi ◽  
Ni Luh Putu Dewi Puspawati
Keyword(s):  
Family Planning ◽  
Contraceptive Use ◽  
Health Workers ◽  
Reproductive Age ◽  
P Value ◽  
Family Planning Services ◽  
Cross Sectional ◽  
Factors Associated ◽  
Spearman Test

<em>Mothers are family members who play an important role in family life. Maternal deaths that occur in every minute at every day are mostly caused by complications related to pregnancy, childbirth, and puerperal. Contraceptive use in reproductive age couples is one of the strategies of the family planning to reduce maternal mortality. This study aimed to investigate the factors associated with contraceptive use in reproductive age couples. This study used a correlational design with a cross-sectional approach. The samples were 56 people selected using a non-probability sampling technique, i.e., purposive sampling.  Data were analyzed using Rank Spearman test and contingency coefficient test. The results showed that there was a correlation between contraceptive use and factors of age, education, employment, customs / culture and quality of family planning services with a p-value of &lt;0.05. This study recommends that Mengwi Public Health Center I provide a counseling room for family planning acceptors and increase the schedule of family planning services as well as improve the quality of health workers especially in giving counseling about contraceptive use.</em>

scholarly journals Hubungan Caring Perawat Dengan Kepuasan Pasien Rawat Inap Di Rumah Sakit

2020 ◽  
Vol 5 (1) ◽  
Author(s):  
Nahrul Hayat ◽  
Asfri Sri Rahmadeni ◽  
Marzuki Marzuki
Keyword(s):  
Patient Satisfaction ◽  
Health Workers ◽  
Sampling Technique ◽  
P Value ◽  
Hospital Nurses ◽  
Chi Square ◽  
Cross Sectional ◽  
Nurse Caring ◽  
Chi Square Test

Caring nurses are very important in meeting patient satisfaction, this is one indicator of the quality of service in a hospital. Nurses are people who become one of the keys in meeting patient satisfaction. Therefore, caring nurse behavior can have an effect on quality service to patients. Some studies conducted in Indonesia show that caring is still lacking for patients in hospitals as much as 50% show poor caring. Patient satisfaction is influenced by caring nurses in serving patients in hospitals. The purpose of this study was to analyze the relationship between caring nurses and patient satisfaction in the inpatient room. This study is a cross sectional analytic study and purposive sampling technique with a sample of 67 patients, collecting data using a questionnaire.The Chi-Square test results showed a significant relationship between caring nurses and patient satisfaction in the inpatient room with a p value of 0,045 (α = 0,05). Nurse caring attitude greatly affects patient satisfaction so it is expected that nurses or other health workers can be more sensitive, be responsive and respond well to patient complaints and show sincere care in helping patients recover

scholarly journals Hubungan kualitas pelayanan terhadap tingkat kepuasan pasien BPJS

2020 ◽  
Vol 1 (2) ◽  
pp. 201
Author(s):  
Yusra Yusra
Keyword(s):  
Patient Satisfaction ◽  
Social Security ◽  
Service Quality ◽  
Health Workers ◽  
Demographic Data ◽  
Cross Sectional Study ◽  
Quality Data ◽  
P Value ◽  
Cross Sectional ◽  
Level Of Satisfaction

Background: Quality hospital services are demands that must be met, in improving the quality and satisfaction of the community as service users. Patients tend to make the decision not to re-visit a hospital if the services provided are of low quality. The problem that is often faced by the hospital, in general, is that it has not been able to provide the services that the community really expects. The main factor is because the service has low-quality management.Purpose: This study aims to measure the relationship of service quality to the satisfaction level of Insurance and Social Security patients at Tanjung Selamat Hospital, Langkat.Method: The research design was a cross-sectional study at the Tanjung Selamat Hospital, Langkat. The respondents as 43 who were taken by accidental sampling from January to February 2017. Data were collected through interviews and observations using a questionnaire covering demographic data, characteristics, service quality and level of satisfaction. Service quality data processing is given a scoring and is grouped into good, moderate, poor. Patient satisfaction variables were also scored with the classification of satisfied and dissatisfied. Data were analyzed using the chi-square test with CI: 95%.Results: The service quality at the Tanjung Selamat hospital is still not good (46.5%), with the level of patient satisfaction with the service is still low (58.1%). Statistically, there is a relationship between service quality and BPJS patient satisfaction at Tanjung Selamat Hospital in 2017, with a p-value = 0.001 (p <0.05).Conclusion: The lack of good service quality is related to the low level of satisfaction of Insurance and Social Security patients at Tanjung Selamat Hospital. Suggestion, the hospital must improve the quality and quality of service through repair and improvement of facilities and infrastructure, education and training for health workers.

scholarly journals Caring Of Health Officers in Administrative Services, Satisfaction of Inpatient Room Patients at the Muna Regency General Hospital

2021 ◽  
Vol 1 (1) ◽  
pp. 30-35
Author(s):  
Rasniah Sarumi ◽  
Elna Sari ◽  
Nur Yazlim
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
General Hospital ◽  
Health Workers ◽  
Cross Sectional Study ◽  
Primary Data ◽  
Bivariate Analysis ◽  
Sectional Study ◽  
Cross Sectional ◽  
Administrative Services

Baground: One form of service in the administration room is the caring behavior of health workers where the caring attitude will be intertwined with a relationship of mutual trust, compassion and honesty. Patients and their families will feel satisfied if the health services received are in accordance with the patient's expectations and can feel disappointed if the caring health workers received are not in line with their expectations so that patients will tend to choose health services that can provide good caring. The purpose of this study was to know the caring of health workers in administrative services on patient satisfaction in inpatients at the Muna Regency General Hospital.. Method: The research design uses a cross sectional study approach involving a sample of 52 people. The data collection method used primary data and secondary data. Data analysis using Univariate and Bivariate analysis. Results: there is a relationship between caring for health workers in administrative services to patient satisfaction in inpatients at the Muna Regency General Hospital with a value of 0,017. Conclusions: there is a relationship between caring for health workers in administrative services to patient satisfaction in inpatients at the Muna Regency General Hospital. Keywords: career, health workers, administrative services, patient satisfaction   Pendahuluan: Salah satu bentuk pelayanan diruangan administrasi adalah perilaku caring petugas kesehatan dimana sikap caring akan terjalin dengan adanya hubungan saling percaya, belas kasih dan kejujuran. Pasien maupun keluarga pasien akan merasa puas apabila pelayanan kesehatan yang diterima sesuai dengan harapan pasien dan dapat merasa kecewa bila caring petugas kesehatan yang diterima tidak sesuai dengan harapannya sehingga pasien akan cenderung memilih pelayanan kesehatan yang dapat memberikan caring dengan baik. Tujuan penelitian ini adalah diketahinya caring petugas kesehatan pada pelayanan administrasi terhadap kepuasan pasien di  rawat inap Rumah Sakit Umum Daerah Kabupaten Muna.   Metode: Desain Penelitian menggunakan  pendekatan Cross Sectional Study yang melibatkan sampel sebesar 52 orang. Metode pengumpulan data menggunakan data primer dan data sekunder. Analisis data menggunakan analisis Univariat dan Bivariat. Hasil: ada hubungan caring petugas kesehatan pada pelayanan administrasi terhadap kepuasan pasien di  rawat inap Rumah Sakit Umum Daerah Kabupaten Muna dengan nilai ρ sebesar 0,017. Kesimpulan: ada hubungan caring petugas kesehatan pada pelayanan administrasi terhadap kepuasan pasien di  rawat inap Rumah Sakit Umum Daerah Kabupaten Muna Kata kunci: caring, petugas kesehatan, pelayanan administrasi, kepuasan pasien

HUBUNGAN KEPATUHAN PERAWATAN KAKI DENGAN KEJADIAN NEUROPATI PADA PASIEN DIABETES MELITUS DI RSUP H. ADAM MALIK MEDAN TAHUN 2019

2020 ◽  
Vol 5 (1) ◽  
pp. 53-61
Author(s):  
Murni Sari Dewi Simanullang ◽  
Ance M Siallagan ◽  
Rusnitha Br. Munthe
Keyword(s):  
Diabetes Mellitus ◽  
General Hospital ◽  
Health Workers ◽  
Sampling Technique ◽  
P Value ◽  
Foot Care ◽  
Chi Square ◽  
Cross Sectional ◽  
Glucose Levels ◽  
Patients With Diabetes

Introduction. Diabetes mellitus (DM) is a metabolic disease characterized by increased blood glucose levels or hyperglycemia. Long-term hyperglycemia can cause various complications including neuropathy. Some measures can be taken to prevent neuropathy, such as foot care. The purpose of this study was to identify the relationship between adherence foot care with the incidence of neuropathy in patients with diabetes mellitus in H. Adam Malik General Hospital Medan in 2019.Method. This research is a descriptive correlational study using cross sectional design. The population in this study were all DM patients who came to the Polyclinic disease in H. Adam Malik General Hospital Medan. The sampling technique used was purposive sampling with a sample size of 44 respondents. Data collection was performed using a foot care compliance questionnaire and a neuropathic event observation sheet.Result. Data analysis with Chi-square test obtained p value = 0.001, which means there is a relationship between adherence of foot care with the incidence of neuropathy in DM patients at H. Adam Malik General Hospital Medan in 2019.Duscussion. DM patients can prevent neuropathy by doing regular foot care. Health workers and families can play a role in providing support to patients to improve the independence of doing foot care at home.

scholarly journals The Implementation of Therapeutic Communications with Postoperative Patient Satisfaction in Islamic Hospital of Sultan Agung Semarang

Jurnal NERS ◽  
2020 ◽  
Vol 14 (3) ◽  
pp. 378
Author(s):  
Alif Wahdatin ◽  
Dyah Wiji Puspita ◽  
Muh. Abdurrouf
Keyword(s):  
Patient Satisfaction ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Survey Method ◽  
P Value ◽  
Therapeutic Communication ◽  
Postoperative Patient ◽  
Cross Sectional ◽  
Inpatient Ward ◽  
Nursing Services

Introduction: Weaknesses in applying therapeutic communication are still a problem for nurses. This affects the quality of nursing services that have an impact on patient satisfaction. The purpose of this study was to identify the relationship between therapeutic communication and postoperative patient satisfaction.Methods: This research method was an analytical survey method used a cross sectional approach. Respondents in this study were postoperative patients who were treated in RSISA inpatient ward with 127 patients.  Sampling technique that use was simple random sampling. The data analysis technique in this study used the Spearman test.Results: The results showed that the majority characteristics of respondents had female 61.4%, age 50-64 (33.8%), employment of private employees 24.4%, senior secondary education 37.0%. The results also showed that most therapeutic communication was in the good category (54.3%) and patient satisfaction in the category was very satisfied (52.8%). The results of this research showed that there was significant relationship between therapeutic communication and postoperative patient satisfaction with p-value 0,000 (p-value <0.05).Conclusion: The implications of this research can be a reference in increasing the ability of nurse therapeutic communication so that patient satisfaction with nursing services increases.

scholarly journals Pengaruh Dimensi Mutu Pelayanan Keperawatan Terhadap Kepuasan Pasien di RS PKU Muhammadiyah Mayong Jepara

2019 ◽  
Vol 7 (2) ◽  
pp. 151-156
Author(s):  
Titik Sumarni ◽  
Sudiro Sudiro
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Mean Value ◽  
Quality Data ◽  
P Value ◽  
Exclusion Criteria ◽  
Cross Sectional ◽  
Nursing Service ◽  
Inpatient Ward ◽  
Patient Dissatisfaction

In PKU Muhammadiyah Mayong Jepara Hospital, in 3 years from 2013, 2014, and 2015 the number of patient dissatisfaction with nurse services was 20.5%, 22.6% and 25% respectively. According to Parasuraman et al. 5 dimensions of service quality that affect satisfaction are reliability, assurance, tangible, empathetic and responsiveness. The purpose of this study was to determine the effect of the dimensions of nursing service quality on patient satisfaction in the Inpatient Installation of PKU Muhammadiyah Hospital in Mayong Jepara.This type of research is quantitative, with observational studies and uses a cross sectional approach. Data collection through surveys using a structured guided questionnaire in filling out questionnaires through interviews. The population of objects are  300 patients include 4 rooms. The inclusion criteria were patients who were returning home, the patient had been treated for 3 days, and the patient was 18 years old up to 60 years old. Exclusion criteria were VIP room patients, HCU chambers, isolation rooms, infants and children (less than 18 years), and elderly patients (over 60 years). The number of samples counted 75, the variables measured are 5 dimensions of service quality. Data were processed through univariate procedure with percentage, bivariate with pearson product momment.The results obtained from the responses of respondents in getting the lowest mean value is responsiveness, where all dimensions of service quality are related to patient satisfaction (p value <0.05). The strongest relationship is reliability.Recomendation: the nurse immediately handles the patient and provides quick response during the inpatient ward.

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