scholarly journals Technology Innovation Transition Strategy to Achieve Indonesian Local Millennial Customer Satisfaction in Using Digital Facilities

2020 ◽  
Vol 5 (6) ◽  
pp. 590-596
Author(s):  
Debby Christyna Marina ◽  
Ahmad Mulyana
Keyword(s):  
Customer Service ◽  
Technological Innovation ◽  
Technology Innovation ◽  
Service Industry ◽  
Work System ◽  
Study Approach ◽  
Transition Strategy ◽  
Depth Interviews ◽  
Sophisticated Technology

This study aims to analyze how the use of digital facilities as a form of transition to technological innovation for Indonesia's local millennial. Technology Innovation Transition is an action to change the old work system to a new work system, starting from the conventional one to more sophisticated technology. In this context, the transition of technological innovation has become part of the customer service industry, one of the biggest users of digital facilities is local millennial, in this study the researchers narrowed the scope of millennial discussion, researchers focused more on Indonesian local millennial. The theory used to analyze is the theory of innovation and other supporting theories. This study uses a qualitative method with a case study approach and data collection techniques by means of in-depth interviews with informants and field observations to answer the results of the research. The results of the study show that certain levels of local Indonesian millennial capabilities have not really been able to fully adapt to sophisticated technological innovations as a form of transition.

Removing Self-stigma: The Successes of People with Schizophrenia in Removing Self-stigma Through Self-control

2018 ◽  
Vol 33 (3) ◽  
Author(s):  
Franciscus Adi Prasetyo ◽  
Jajang Gunawijaya
Keyword(s):  
Sampling Technique ◽  
Self Esteem ◽  
Study Data ◽  
Self Control ◽  
Study Quality ◽  
Data Display ◽  
Case Study Approach ◽  
Study Approach ◽  
Depth Interviews

Self-stigma experienced by people who experience schizophrenia has influence on reduced self-esteem, on powerlessness, the weakening of hope, and a motivation towards recovery. The aim of this study is to explain the efforts of people suffering schizophrenia to manage their self-stigma through self-control, using a case study approach. Based on the purposive sampling technique, five people with schizophrenia were selected as the cases to be studied. Data collection techniques utilized in-depth interviews, observation, and documentary studies. The analysis of the study data employed the stages of data reduction, data display, and data verification. Improvement in study quality employed the triangulation of data sources by checking the data to determine its consistency. The results of this study indicate that people with schizophrenia who have the ability to self-control can overcome self-stigma through changes in the manner of viewing themselves, self-training through activities, having endurance, having an honest approach, being able to explain schizophrenia from a positive viewpoint, having initiative, and having a positive attitude and the courage to face challenges.

Identifying key network characteristics for agricultural innovation: A multisectoral case study approach

2018 ◽  
Vol 47 (1) ◽  
pp. 19-26
Author(s):  
Evelien Lambrecht ◽  
Maarten Crivits ◽  
Ludwig Lauwers ◽  
Xavier Gellynck
Keyword(s):  
Success Factors ◽  
Knowledge Exchange ◽  
Group Discussions ◽  
Agricultural Innovation ◽  
Network Characteristics ◽  
Face To Face ◽  
Study Approach ◽  
Innovation Characteristics ◽  
Depth Interviews

This article identified network characteristics critical for successful agricutural innovations within networks, or a set of interrelated organizations aiming at knowledge exchange for innovations. To explore key success factors, the research questioned how networks cope with innovation characteristics and combined network characteristics with four innovation characteristics in four agricultural sub-sectors. Data were collected from in-depth interviews with farmers and network coordinators and from focus group discussions with farmers active in Flanders, the northern part of Belgium. Factors particularly helpful for success in agricultural innovation networks include numerous contacts, integration of knowledge providers in the network structure, face-to-face communication, a self-initiated coalition and surpassing innovation beyond the mere agricultural level, through collaboration with people from outside the sector. The findings are useful for academics, network coordinators and network members, possibly leading to a higher innovation performance via networking.

Ascertaining the effectiveness of Economic and Financial Crimes Commission (EFCC) in tackling corruptions in Nigeria

2018 ◽  
Vol 25 (3) ◽  
pp. 658-668 ◽  
Author(s):  
Ibrahim Umar ◽  
Rose Shamsiah Samsudin ◽  
Mudzamir bn Mohamed
Keyword(s):  
Poor Performance ◽  
Organizational Factors ◽  
Content Type ◽  
Study Approach ◽  
Documentary Analysis ◽  
Current State ◽  
Financial Crimes ◽  
Lack Of Commitment ◽  
Depth Interviews

Purpose The purpose of this paper is to appraise the Nigerian Economic and Financial Crimes Commission (EFCC) of their role in tackling systemic corruptions and to associate how institutional and organizational factors influence the performance of the EFCC. Design/methodology/approach Data were gathered through in-depth interviews, non-participatory observations and documentary analysis. Findings The results of the integrative analysis show that the EFCC has apparently been ineffective, and further improvization of the organization is needed. Poor performance of the EFCC was associated with factors such as lack of commitment, inefficient judiciary, insufficient budgets and incompetent personnel. Practical implications This study recommends further improvements in the form of a greater political will, improved legal process and also elevated budgetary funds and recruitment of personnel to the EFCC. Originality/value The study adopted a descriptive, qualitative case study approach to describe the current state of the EFCC in Nigeria.

scholarly journals Game Changer: A Case Study of Social-Media Strategy in Big Ten Athletic Departments

2014 ◽  
Vol 7 (4) ◽  
pp. 516-532 ◽  
Author(s):  
Makayla Hipke ◽  
Frauke Hachtmann
Keyword(s):  
Social Media ◽  
Athletic Departments ◽  
Traditional Media ◽  
Big Ten ◽  
Study Approach ◽  
The Social ◽  
Depth Interviews ◽  
Social Media Strategy ◽  
Game Changer

This study used a case-study approach to develop an understanding of how social-media strategy is developed and deployed in Big Ten Conference athletic departments and to explore the issues associated with it. Based on in-depth interviews with department officials, the following 6 themes emerged: connecting with target audiences, varied approaches in coordination of postings, athletic communications as content gatekeepers, desire to incorporate sponsors and generate revenue, focusing on building fan loyalty through engagement, and challenges of negativity and metrics. The social-media strategy in Big Ten Conference athletic departments appears to be driven by athletic communications/sports information departments as opposed to marketing departments. The greatest benefit of social media has been the ease of engagement and instantaneous connection between fans and the teams they love, which can lead to building greater loyalty to a team. Some of the challenges departments face include having to deal with the reality of crises and negative attention around programs more quickly than with traditional media and to measure social-media success accurately.

scholarly journals Social Inequality among the Female Merchants of Ethnic Malay and Chinese

Society ◽  
2020 ◽  
Vol 8 (1) ◽  
pp. 1-12
Author(s):  
Eraskaita Ginting ◽  
Yusnaini Yusnaini
Keyword(s):  
Hong Kong ◽  
Social Inequality ◽  
Social Inequalities ◽  
Literature Study ◽  
Chinese Market ◽  
Study Approach ◽  
Advantages And Disadvantages ◽  
The City ◽  
Depth Interviews

People in Jambi city assume that Pasar Hong Kong, a traditional market located in Jelutung sub-district, is “a Chinese market”, even some areas in the city of Jambi such as Jelutung, Koni, and Talang Banjar are dominated by the ethnic of Chinese. This research aims to explore how social inequality that occurs due to the advantages and disadvantages of an ethnic group so that it can affect individual attitudes that damage social capital. This research uses a case study approach with in-depth interviews and literature study as data collection techniques. The subjects of this study were ethnic Malay and Chinese female merchants in Pasar Hong Kong, Jambi city, Indonesia. This research found that social inequalities that occur among the female merchants of ethnic Malay and Chinese in Pasar Hongkong occur naturally, where both merchants and buyers have a high tolerance when interacting. Although sometimes there are differences in attitude when the merchants serve different ethnic buyers. The involvement of traditional leaders in managing social inequalities is very important due to the lack of assimilation among ethnic Malay and Chinese.

scholarly journals Avant Healthcare: Building Competitive Advantages From Customer Service

2011 ◽  
Vol 6 (2) ◽  
Author(s):  
Jon Carrick
Keyword(s):  
Customer Service ◽  
Competitive Advantages ◽  
Modern Economy ◽  
Depth Interviews ◽  
Do So

This case examines the importance of customer service in the modern economy. In order to do so, it presents the findings from a case study on Avant Healthcare. In-depth interviews were conducted with two executives from the firm and then the interviews were systemically analyzed. The results give a clear example of how firms can build competitive advantages from customer service.

scholarly journals Kontribusi Muhasabah dalam Mengembangkan Resiliensi Pada Orang Tua Anak Berkebutuhan Khusus

2021 ◽  
Vol 6 (2) ◽  
pp. 244-262
Author(s):  
Fatma Laili Khoirun Nida
Keyword(s):  
Special Needs ◽  
Poor Quality ◽  
Children With Special Needs ◽  
Case Study Approach ◽  
Study Approach ◽  
Study Results ◽  
Resilience Factors ◽  
Depth Interviews

The phenomenon of the poor quality of parental care for children with disabilities makes resilience one of the psychological capital that contributes to improving the quality of care. This study describes how through a muhasabah intervention in Blimbingrejo Village, Nalumsari District, Jepara Regency. The purpose of this study was to provide information for parents of children with special needs about muhasabah interventions in developing the resilience abilities of parents when carrying out their care. The urgency of this research is to reduce parenting stress experienced by parents because of the developmental barriers of their children. This research is qualitative with a case study approach through in-depth interviews and observation techniques. The study results explain that the condition of children with special needs is often a stressor for their parents. However, parents can live with complete steadfastness as a form of their resilience. The pattern of resilience formed is supported mainly by thinking about what they are trying to do. There are indications of the meaning of resilience factors in the practice of muhasabah in the form of the ability to regulate emotions, develop optimism and empathy, control impulses and causal analysis, good self-efficacy and take wisdom as an indication of aspects of the reaching out process. The results of this study are helpful information in developing the concept and practice of caring for children with special needs.

scholarly journals Seven Motivations of Students Selecting Department of Islamic Teaching Education in Public University

2020 ◽  
Vol 2 (1) ◽  
pp. 45-55
Author(s):  
Yunus Rahawarin ◽  
Engkizar ◽  
Rosniati Hakim ◽  
Widia Wahana Sari ◽  
Nadia Sri Ramdani ◽  
...  
Keyword(s):  
Sampling Technique ◽  
Public University ◽  
State University ◽  
Case Study Approach ◽  
Case Study Design ◽  
Study Approach ◽  
Job Opportunities ◽  
Strong Motivation ◽  
Depth Interviews

Choosing a career as an Islamic teacher has many challenges as well as fun, not everyone is interested in this profession except those who have strong motivation. This study aims to find out the real motivation of students to select department of Islamic teaching education in public university, even though this department is widely offered by state and private Islamic universities. This study uses qualitative methods with a case study approach (case study design). Sources of data were taken from thirty informants through in-depth interviews selected using a purposive sampling technique, all informants were active students who chose the department of Islamic teaching education at Padang State University in 2017, 2018 and 2019. All interviews were analyzed thematically using the NVivo 10 qualitative analysis software. The results of the analysis showed that there were seven motivations of students to select department of Islamic teaching education. Those seven motivations are: i) self-will, ii) parents' encouragement, iii) choice to become a religious teacher, iv) job opportunities after graduation, v) desire to study at public universities vi) opportunity to spread dakwah, vii) to deepen Islamic knowledge. The results of this study can be used as preliminary data for subsequent researchers to examine this problem in different contexts and issues.

scholarly journals Internet Use and Political Efficacy among Chinese University Students

2016 ◽  
Vol 3 (3) ◽  
pp. 138-166 ◽  
Author(s):  
Jin Xuelian ◽  
Yang Deshan
Keyword(s):  
Internet Use ◽  
Web Content ◽  
Political Expression ◽  
Study Approach ◽  
Internet Users ◽  
Group A ◽  
Auto Ethnography ◽  
The Relationship ◽  
Depth Interviews

This article adopts a multi-case study approach to understand how users of internet technologies actually use the technology, and to explore the extent to which users perceive the technologies’ purported democratic and deliberative capacities. In-depth interviews, a focus group, a search and analysis of web content, and digital auto-ethnography were used to produce qualitative data. Those participants who engaged in online political expression with strangers or on public platforms reported a belief in their competence to make a difference through the internet, while those who did so only with acquaintances, and those who engaged in no political expression online, did not. Most of the participants articulated a strong belief that ‘we’, internet users as a whole, are influential, because they believed online public opinion contributed to better solutions to some social problems. This study casts new light on the relationship between internet use, political attitudes, and online political expression.

scholarly journals Pengelolaan Kota melalui Jejaring Sister City: Kasus Studi dari Indonesia

2019 ◽  
Vol 7 (2) ◽  
pp. 200-209
Author(s):  
Gina Puspitasari Rochman
Keyword(s):  
Success Factors ◽  
City Management ◽  
Global Competitiveness ◽  
Local Leadership ◽  
Study Approach ◽  
City Environment ◽  
Market Opportunities ◽  
The City ◽  
Depth Interviews

Abstract. Previous research has examined global cities networks by means of the sister city cooperations and the factors which influence its implementation. However, there is no research which examines the extent to which these factors influence the success of sister city cooperation. Therefore, investigating the success factors of the sister city cooperation that contribute to city management is carried out. The case study approach is used by applying in-depth interviews to key informants for subsequent coding and content analysis. We found that the reciprocal relations accurring between the two cities are main factors which spur the sister city cooperation so that it led to the improvement of human resources, helped reduce problems in managing the city environment, and triggered increased market opportunities and global competitiveness. This condition is also supported by consistent local leadership. Meanwhile, shared interests and community participation are needed as a prerequisite for a development process and cooperation relationships that do not directly affect the success of the cooperation. Abstrak. Penelitian sebelumnya telah banyak memeriksa jejaring kota – kota di dunia melalui kemitraan sister city dan faktor – faktor yang berpengaruh terhadap pelaksanaannya. Namun, belum ada penelitian menyeluruh yang memeriksa sejauh mana faktor – faktor tersebut berpengaruh terhadap kemitraan sister city. Untuk itu, investigasi terhadap faktor - faktor kesuksesan kemitraan sister city yang dapat berkontribusi terhadap pengelolaan kota dilakukan. Pendekatan studi kasus digunakan dengan menerapkan wawancara mendalam terhadap informan kunci untuk selanjutnya dilakukan proses pengkodean dan analisis isi. Kami menemukan bahwa hubungan timbal balik yang terjadi antara kedua kota menjadi faktor utama yang memicu kemitraan sister city sehingga mengarah pada peningkatan sumber daya manusia, membantu mengurangi masalah pengelolaan lingkungan kota, serta memicu peningkatan peluang pasar dan daya saing global. Kondisi tersebut ditunjang juga oleh kepemimpinan lokal yang konsisten. Sementara itu, kepentingan bersama dan partisipasi masyarakat dibutuhkan sebagai prasyarat dari suatu proses pembangunan dan hubungan kemitraan yang tidak berpengaruh langsung terhadap kesuksesan kemitraan.

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