scholarly journals PENGUKURAN TINGKAT KEPUASAN PENGGUNA SITUS WEB PEMERINTAH (E-GOVERNMENT) KABUPATEN BADUNG

2016 ◽  
Vol 2 (2) ◽  
Author(s):  
Gerson Feoh ◽  
Putu WidaGunawan
Keyword(s):  
Quantitative Analysis ◽  
User Satisfaction ◽  
Electronic Government ◽  
Satisfaction Level ◽  
End User ◽  
Kano Model ◽  
Government Website ◽  
The Web ◽  
Level Government ◽  
End User Computing

<p>ABSTRACT<br />Currently the Badung regency administration has had a website Electronic Government (e-Gov), butdoes not have definitive data about the data indicator of the level of user satisfaction. This study aims todetermine the extent of user satisfaction level Government website (e-Gov) Badung through measuring the level of user satisfaction using a questionnaire with a variable declaration End-User Computing Satisfaction (EUCS) and measured with a model of Kano. The sample used to determine the level of user satisfaction ratings in this study were students living in Badung as a potentia luser of the web site Government (e-Gov) Badung regency. Expected results in this study are quantitative analysis results by questionnaire to obtain the results of the calculation of the satisfaction level from website users e-Gov in Badung regency administration.<br />Keywords: e-Government, Badung, Kano Model, EUCS (End-User Computing Satisfaction).<br />ABSTRAK<br />Saat ini Pemerintah Kabupaten Badung telah memiliki situs web Electronic Government (e-Gov), namun belum mempunyai data yang pasti mengenai data indicator tingkat kepuasan pengguna. Penelitian ini bertujuan untuk mengetahui sampai sejauh mana tingkat kepuasan pengguna situs web Pemerintah (e-Gov) Kabupaten Badung melalui pengukuran tingkat kepuasan pengguna menggunakan kuesioner dengan variable pernyataan End-User Computing Satisfaction (EUCS) dan diukur dengan model Kano. Sampel yang digunakan untuk mengetahui penilaian tingkat kepuasan pengguna dalam penelitian ini adalah mahasiswa yang tinggal di Kabupaten Badung sebagai pengguna potensial situs web Pemerintah (e-Gov) KabupatenBadung. Hasil yang diharapkan dalam penelitian ini adalah suatu hasil analisa secara kuantitatif dengan metode kuesioner untuk memperoleh hasil perhitungan tingkat kepuasan pengguna situs web e-Gov di Kabupaten Badung. Kata Kunci : e-Government, Kabupaten Badung, Model Kano, EUCS (End-User Computing Satisfaction).</p>

scholarly journals Measuring User Satisfaction Online-KRS Using End User Computing Satisfaction Method

2021 ◽  
Vol 9 (2) ◽  
pp. 25
Author(s):  
Wika Aditya Ramadhan ◽  
Setiyowati Setiyowati ◽  
Bebas Widada
Keyword(s):  
User Satisfaction ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Ease Of Use ◽  
Coefficient Of Determination ◽  
Online Information ◽  
Satisfaction Level ◽  
End User ◽  
Independent Variable ◽  
End User Computing

Evaluation of User Satisfaction with the Online KRS System at XYZ Health College using the End User Computing Satisfaction method. XYZ Health College in the KRS process has been supported by the KRS Online information system, but the KRS Online user satisfaction level has never been measured. The purpose of this study was to determine the level of user satisfaction of KRS Online College of Health XYZ in terms of several factors, namely content, accuracy, form, ease of use, and timeliness in assessing user satisfaction of KRS Online. The results of the research using instrument tests, data quality tests, multiple linear regression analysis, coefficient of determination, t test and f test are known based on the results of the analysis that the effect of the independent variable on the dependent variable is expressed by the coefficient of determination (R2) which is 0.471 or 47.1% . And the value > Fcount (13.904) > Ftable (2.76) so that the content, accuracy, form, ease of use and timeliness together have an effect on satisfaction.

scholarly journals Pengukuran Kepuasan Pengguna Aplikasi Secure System Of Payment (SSP) Menggunakan Metode End-User Computing Satisfaction (EUCS)

Respati ◽  
2020 ◽  
Vol 15 (1) ◽  
pp. 50
Author(s):  
Deddy Gunawan ◽  
M. Suyanto ◽  
Henderi Henderi
Keyword(s):  
Analytical Method ◽  
User Satisfaction ◽  
Ease Of Use ◽  
Satisfaction Level ◽  
End User ◽  
Technical Improvement ◽  
Attribute Analysis ◽  
User Friendly ◽  
End User Computing

INTISARIPenelitian ini melakukan evaluasi aplikasi Secure System Of Payment (SSP) menggunakan metode end-user computing satisfaction (EUCS). Tujuan penelitian mendapatkan hasil evaluasi aplikasi mengenai tingkat kepuasan pengguna dan rekomendasi perbaikan teknis aplikasi SSP agar menjadi lebih baik. Prinsip end-user computing satisfaction (EUCS) menggunakan 5 atribut, content, accuracy, format, ease of use, dan timeline. Metode analisis pada penelitian ini menggunakan kuantitatif deskriptif. Hasil penelitian mendapatkan tingkat kepuasan sebesar 66%.Hasil tersebut dihitung dari analisis atribut, content 73%, accuracy 64%, format 72%, ease of use 54%, dan timeline 65%. Kategori penilaian end-user computing satisfaction (EUCS), pengguna aplikasi SSP menyatakan puas. Aplikasi SSP perlu memperbaiki beberapa bagian yang agar menjadi lebih baik lagi, terutama desain yang kurang user friendly dan aplikasi yang susah digunakan.Kata kunci— evaluasi, aplikasi, end-user computing satisfaction, likert, kepuasan ABSTRACTThis research evaluates the application of the Secure System of Payment (SSP) uses the end-user computing satisfaction (EUCS) method. The purpose of the study was to obtain application evaluation results regarding the level of user satisfaction and recommendations for technical improvement of the SSP application in order to be better. The principle of end-user computing satisfaction (EUCS) uses 5 attributes, content, accuracy, format, ease of use, and timeline. The analytical method in this study uses descriptive quantitative. The results of the study found a satisfaction level of 66%.The results are calculated from attribute analysis, content 73%, accuracy 64%, format 72%, ease of use 54%, and timeline 65%. In the end-user computing satisfaction (EUCS) assessment category, SSP application users are satisfied. SSP applications need to improve some parts to be better, especially designs that are less user friendly and applications that are difficult to use.Keywords—  evaluation, application, end-user computing satisfaction, likert, satsifaction

scholarly journals Factors that Affect User Satisfaction of Dukcapil Application (Dukcapil Dalam Genggaman) in Surakarta Regency

2020 ◽  
pp. 154-175
Author(s):  
Andreas Bayu Darmawan ◽  
Rino Ardhian Nugroho
Keyword(s):  
Information Systems ◽  
Communication Technology ◽  
User Satisfaction ◽  
Ease Of Use ◽  
Electronic Government ◽  
End User ◽  
Civil Registration ◽  
Population Information ◽  
Information And Communication

Electronic Government (e-Government) has been implemented in Indonesia at both the central and regional levels, where Information and Communication Technology (ICT) is integrated with public services in order to increase effectiveness, efficiency, and transparency. Surakarta has succeeded in creating an application that operates online which can be used to access population administration services, namely Dukcapil application (Dukcapil dalam genggaman in Indonesian term). This application is designed to make it easier for some people of Surakarta who are still experiencing problems if they have to directly access population administration services, whether constrained in terms of time, energy, and cost. As part of population administration services and population information systems, user satisfaction is important for Dukcapil Dalam Genggaman because it is related to the quality of the services provided and the success of implementing the application. User satisfaction can be influenced by several factors. Therefore, this study will examine the factors that influence user satisfaction of Dukcapil Dalam Genggaman. These factors were adapted from a model for measuring the level of user satisfaction with information systems, namely End User Computing Satisfaction (EUCS), which measures satisfaction based on content, accuracy, format, ease of use, and timeliness. This study aims to determine the effect of these factors on user satisfaction of Dukcapil Dalam Genggaman. The questionnaire was distributed to users of Dukcapil Dalam Genggaman and successfully obtained a sample of 107 users. The data analysis used is multiple linear regression. It was found that content, accuracy, ease of use, and timeliness have a significant effect on user satisfaction of Dukcapil Dalam Genggaman. Meanwhile, the format does not have a effect on user satisfaction of Dukcapil Dalam Genggaman. Based on these findings, the Department of Population and Civil Registration of Surakarta is recommended to develop Dukcapil Dalam Genggaman by focusing on the factors that affect user satisfaction of the application.

scholarly journals Model Satisfaction Users Measurement of Academic Information System Using End-User Computing Satisfaction (EUCS) Method

2020 ◽  
Vol 3 (2) ◽  
pp. 119-123
Author(s):  
Nur Aeni Hidayah ◽  
Elvi Fetrina ◽  
Alvali Zaqi Taufan
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
System Reliability ◽  
Educational Institution ◽  
Sampling Technique ◽  
Ease Of Use ◽  
Practical Consideration ◽  
End User ◽  
Academic Information ◽  
End User Computing

As concrete steps in order to realize the vision and mission of an organization or educational institution is to implement the system of academic information. The one factor that influences the success of the academic information system is the satisfaction of users.  The problems in the user satisfaction are also issues that cannot be denied and continue to be studied. In consequently, having measurements related to user satisfaction is required. This research is done to see how the user satisfaction of the existing system has been implemented and to know what factorshas influenced the system. The method used in this study is a quantitative method using the End User Computing Satisfaction (EUCS) model whereas 255 respondents are chosen as the sample for the study. The purposive sampling technique is usedand the PLS-SEM approach with tools Smart PLS 3.0 is used for analyzing the data.  This research consists of 7 hypotheses and 8 variables, namely Content, Accuracy, Format, Timeliness, Ease of Use, System Reliability, System Speed and End-User Satisfaction. The research finds out that the current level of end-user satisfaction is in satisfied level. Inferentially, of the 7 hypotheses tested, 2 of them were rejected and the other 5; Accuracy, System Reliability, Timeliness, Content and System Spee;are accepted.Through this research, it is hoped that later it could be used as a practical consideration and theoretical study in thefuture.

scholarly journals End User Computing Satisfaction : Model Analisis Kepuasan Pengguna Aplikasi Menggunakan Partial Least Square Structural Equation Modeling (Studi Kasus)

2021 ◽  
Vol 8 (6) ◽  
pp. 1237
Author(s):  
Aditia Angga Perdana ◽  
Meinarini Catur Utami ◽  
Qurrotul Aini
Keyword(s):  
Customer Satisfaction ◽  
Real Time ◽  
User Satisfaction ◽  
Random Sampling ◽  
Simple Random Sampling ◽  
Ease Of Use ◽  
Partial Least Square ◽  
Equation Modeling ◽  
End User ◽  
End User Computing

<p class="infAbstract">Toyota Sales Operation atau dikenal sebagai AUTO2000 adalah bagian dari perseroan terbuka PT. Astra yang beroperasi di sektor otomotif dan sudah menjalankan beberapa servis untuk menaikkan kepuasan pelanggan. Salah satunya dengan menghadirkan AUTO2000 <em>Mobile</em>, sebagai fasilitas pemesanan servis kendaraan secara <em>online</em> yang bertujuan untuk memudahkan pengguna untuk mempercepat proses bisnis dan mengurangi bahkan menghilangkan durasi waktu mengantri. Namun dalam penerapannya masih banyak kekurangan maupun kelemahan yang dirasakan pengguna di antaranya masih ada <em>bugs</em>, tidak ada fitur <em>real-time chat</em> serta beberapa pengguna masih kesulitan menggunakan aplikasi tersebut. Capaian riset ini adalah menginvestigasi tingkat kepuasan pelanggan dan memperoleh variabel signifikan yang berdampak pada kepuasan pelanggan Aplikasi AUTO2000 <em>Mobile</em>. Metode riset ini menerapkan <em>End-User Computing Satisfaction</em> (EUCS) dengan cara kuantitatif dan diseminasi kuesioner mendapatkan informasi dari objek penelitian. Populasi dalam riset ini adalah pemakai AUTO2000 <em>Mobile</em>. Dari populasi tersebut terpilih sebanyak 252 responden dan diseminasi kuesioner dilaksanakan melalui daring dan membagikan secara langsung dengan cara <em>simple random sampling</em>. Setelah itu, data yang dikumpulkan diolah dengan program Microsoft Excel 2016 serta PLS-SEM mengoperasikan <em>tool</em> SmartPLS 3.2.7. Hasilnya, terdapat 5 jalur yang diuji, H<sub>0</sub> ditolak untuk empat variabel dan H<sub>0</sub> diterima untuk satu variabel. Terdapat empat variabel yang berpengaruh signifikan pada kepuasan pelanggan AUTO2000 <em>Mobile</em> yaitu: <em>accuracy</em>, <em>content</em>, <em>format</em> dan <em>ease of use</em>.</p><p class="infAbstract"> </p><p class="infAbstract"><em><strong>Abstract</strong></em></p><p class="Judul2"><em>Toyota Sales Operation or known as AUTO2000 is part of the public company PT. Astra </em><em>that</em><em> engaged in the automotive sector and has done several service improvements to increase customer satisfaction. One of them is by presenting AUTO2000 Mobile, which is an online vehicle service ordering facility that is implemented </em><em>to make </em><em>it easier for users</em><em>, therefore</em><em> it is </em><em>considered to</em><em> speed up business processes and reduce or even eliminate the duration of the queue. But in its implementation there are still many shortcomings and weaknesses felt by users including bugs, there is no real-time chat feature</em><em>,</em><em> and some users still have difficulty using the application, </em><em>hence</em><em> it is </em><em>prominent</em><em> to </em><em>conduct</em><em> </em><em>study dealing with</em><em> end-user satisfaction. The </em><em>aim</em><em> of this </em><em>research</em><em> is to analysis of end-user satisfaction </em><em>level </em><em>and determine the </em><em>variables</em><em> that </em><em>impact</em><em> end-user satisfaction of the AUTO2000 Mobile Application. This research method </em><em>deals with</em><em> End-User Computing Satisfaction (EUCS) with a quantitative approach and questionnaire distribution to obtain data from respondents. The </em><em>research subject</em><em> in this study </em><em>are</em><em> AUTO2000 Mobile users. </em><em>The</em><em> </em><em>population consist of</em><em> 252 respondents</em><em> and q</em><em>uestionnaires </em><em>are</em><em> distributed online and offline with simple random sampling. Furthermore, the </em><em>obtained </em><em>data were analyzed using Ms. Excel 2016 and with the PLS-SEM approach using SmartPLS 3.2.7. The result, from the 5 paths tested, H<sub>0</sub> is rejected for </em><em>four</em><em> variables and H<sub>0</sub> is accepted for </em><em>one</em><em> variable</em><em>. There are four variables that have a significant effect on customer satisfaction of AUTO2000 Mobile, namely: accuracy, content, format and ease of use.</em></p><p class="infAbstract"><em><strong><br /></strong></em></p>

scholarly journals Evaluasi Kepuasan Pelayanan Pengguna Aplikasi OPAC Perpustakaan STMIK AMIKOM Yogyakarta

2015 ◽  
Vol 1 (1) ◽  
pp. 46
Author(s):  
Fatimah Nur Arifah ◽  
Abidarin Rosidi ◽  
Hanif Al Fatta
Keyword(s):  
Performance Analysis ◽  
User Satisfaction ◽  
Ease Of Use ◽  
Public Access ◽  
End User ◽  
Improve Performance ◽  
Five Dimensions ◽  
Satisfaction Index ◽  
Level Of Satisfaction ◽  
End User Computing

Penelitian ini bertujuan untuk mengetahui dan mengukur tingkat kepuasan pengguna terhadap aplikasi Online Public Access Catalog (OPAC) pada Perpustakaan STMIK AMIKOM Yogyakarta. Subjek penelitian ini ialah mahasiswa yang terdaftar sebagai anggota perpustakaan dan objek penelitian ini adalah aplikasi OPAC Perpustakaan STMIK AMIKOM Yogyakarta. Analisis data dalam penelitian ini menggunakan diagram Importance Performance Analysis (IPA) dipadukan dengan Indeks Kepuasan Pengguna (IKP) didasarkan pada indikator-indikator dari lima dimensi End User Computing Satisfaction yaitu isi (content), keakuratan (accuracy), bentuk (format), kemudahan penggunaan (ease of use) dan ketepatan waktu (timeliness). Hasil penelitian menunjukkan pengguna OPAC Perpustakaan STMIK AMIKOM Yogyakarta cukup puas dengan hasil perhitungan IKP 78,01 %. Penelitian ini diharapkan dapat memberi masukan pada pengelola OPAC sebagai bahan acuan untuk meningkatkan kinerja OPAC.This study aims to identify and measure the level of satisfaction of users of the application Online Public Access Catalog (OPAC) in the library STMIK AMIKOM Yogyakarta. These subjects are students who are registered as members of the library and the object of this study is OPAC STMIK Library AMIKOM Yogyakarta. Analysis of the data in this study using a diagram of Importance Performance Analysis (IPA) which is combined with User Satisfaction Index (IKP) based on the five dimensions of End User Computing Satisfaction; content, accuracy, format, ease of use and timeliness. The results showed users of OPAC STMIK AMIKOM Yogyakarta quite satisfied with the results of the calculation IKP 78.01%. This research is expected to provide input to the manager of the OPAC as a reference to improve performance of the OPAC.

Towards e-Government: End-User Satisfaction with IT Implementation at Royal Malaysian Customs

2014 ◽  
Vol 13 (03) ◽  
pp. 451-471
Author(s):  
Abbul Hamid Abu Bakar ◽  
Chong Siong Choy ◽  
Binshan Lin ◽  
Najmi Mohd Radzi
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Service Delivery ◽  
User Satisfaction ◽  
Public Services ◽  
Electronic Government ◽  
Government Agencies ◽  
End User ◽  
It Implementation

This paper examines the extent of end-user satisfaction on the service delivery process by the Royal Malaysian Customs (RMC) as the agency moves toward implementing electronic government (e-government) initiatives. The RMC has in fact been identified as one of the prominent and technology-pioneering government agencies in the country and therefore suitable for delivering electronic public services. Data were collected in mid-2009 from two types of customers, i.e., internal (Customs officers) and external (forwarding agents, importers, and bonded warehouse licensees) who use the Customs Information Systems (CIS) C8 form for transshipment of goods. Overall, the findings suggest that both types of customers are either indecisive and/or doubtful with the performance of the CIS. These findings are then extended to the broader context of information technology. It is of paramount importance that the RMC takes appropriate measures to satisfy both its internal and external customers by provision of improving its service delivery process through its CIS to produce desirable results.

scholarly journals Analisis Sistem Informasi Union Catalogue Perpustakaan UIN Raden Fatah Palembang dengan Pendekatan EUCS

2018 ◽  
Vol 18 (2) ◽  
pp. 182-187
Author(s):  
Rusmiatiningsih
Keyword(s):  
User Satisfaction ◽  
Information Needs ◽  
Total Sample ◽  
Academic Community ◽  
End User ◽  
Average Value ◽  
A Value ◽  
Level Of Satisfaction ◽  
High Level ◽  
End User Computing

The Library of UIN Raden Fatah Palembang is one of the university libraries that uses a system automation and union catalog system to meet the information needs of the academic community. This study aims to determine the level of satisfaction of users in utilizing union catalog using the End User Computing Catalog Satisfaction (EUCS) approach. This study uses a quantitative method with a total sample of 100 visitors to the Palembang Raden Fatah UIN Library. From the calculation of the mean and grand mean it was found that the subvariable content obtained a high score of 3.98, the subvariable accuracy obtained a high score of 3.97. In the subvariabel the format obtained a high score of 4.09. punctuality earned a high score of 4.01. The grand mean catalog satisfaction variable together with the End User Computing Satisfaction approach, obtained a value of 4.03 from the average value of 5 satisfaction subvariables. With a value of 4.01 which indicates that user satisfaction is at a high level.   Keywords: author guidelines, Pustaka Budaya, article template

scholarly journals User Satisfaction Analysis of Primary Care Information Systems in Semarang City with EUCS Model

2018 ◽  
Vol 7 (2) ◽  
pp. 120-125
Author(s):  
Asih Prasetyowati ◽  
Roro Kushartanti
Keyword(s):  
Primary Care ◽  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Ease Of Use ◽  
End User ◽  
Cross Sectional ◽  
Satisfaction Index ◽  
Care Information ◽  
End User Computing

Abstract   Primary Care Information System (P-Care) is used at the first level health facility (FKTP) for the service of patients of the National Health Insurance. The purpose of this study was to determine the success of using the P-Care information system by evaluating the system using the End User Computing Satisfaction (EUCS) Model. This is a cross-sectional survey research with Primary Care information system objects. The variables studied were the user satisfaction factors of the p-care information system including content aspects, accuracy, format, ease of use, and timeliness. The research subjects were primary care information system operators with 61 FKTPs as samples. Data were analyzed using descriptive analytical methods. P-care application user satisfaction index was 75.5 (satisfied category). This shows that respondents generally have received the primary care information system. The lowest index on A1 (system accuracy), C1 (accuracy of information), and T1&2 (timeliness of information). The lowest average user satisfaction index is on aspects of system accuracy and timeliness. To improve the index of primary care information system user satisfaction, the BPJS needs to improve system monitoring, increase feedback and increase report output. FKTP can develop a bridging P-Care system and structuring the medical record system to be more effective and efficient.   Keywords : information systems, user satisfaction, primary care, EUCS Model     Abstrak   Sistem Informasi Primary Care (P-Care) digunakan pada fasilitas kesehatan tingkat pertama (FKTP) untuk pelayanan pasien Jaminan Kesehatan Nasional (JKN).  Kepuasan pengguna aplikasi P-Care merupakan faktor penting dalam kinerja sistem informasi. Tujuan penelitian ini adalah mengetahui keberhasilan penggunaan sistem informasi p-care dengan melakukan evaluasi sistem menggunakan End User Computing Satisfaction (EUCS) Model. Jenis penelitian adalah penelitian survey bersifat cross sectional dengan obyek sistem informasi Primary Care. Variabel yang diteliti adalah faktor kepuasan pengguna sistem informasi p-care meliputi aspek content, accuracy, format, ease of use, dan timeliness. Subyek penelitian adalah operator sistem informasi primay care dengan 61 sampel FKTP. Data dianalisis dengan cara diskriptif analitik. Indeks kepuasan pengguna aplikasi P-care adalah 75,5 (kategori puas). Hal ini menunjukkan bahwa responden secara umum sudah menerima sistem informasi primay care.  Indeks terendah pada A1 (akurasi sistem), C1 (ketepatan informasi), dan T1&2 (ketepatan waktu informasi). Rata-rata indeks kepuasan pengguna paling rendah pada aspek akurasi sistem dan ketepatan waktu. Untuk meningkatkan indeks kepuasan pengguna sistem informasi primary care, maka pihak BPJS perlu meningkatkan monitoring sistem, meningkatkan feedback dan penambahan output laporan. FKTP dapat mengembangkan sistem bridging p-care dan penataan sistem rekam medis untuk pelayanan pasien yang lebih efektif dan efisien.   Kata kunci : sistem informasi, kepuasan pengguna, primary care, EUCS Model

scholarly journals KONTRIBUSI END - USER COMPUTING SATISFACTION TERHADAP KEPUASAN PENGGUNA WEBSITE PORTAL AKADEMIK PADA SISTEM SMART CAMPUS UNIVERSITAS NEGERI PADANG

2018 ◽  
Vol 2 (2) ◽  
Author(s):  
Lovri Dahliana ◽  
Zulhendra Zulhendra ◽  
Ahmaddul Hadi
Keyword(s):  
User Satisfaction ◽  
Validity And Reliability ◽  
End User ◽  
Computer Center ◽  
Ex Post ◽  
Ex Post Facto ◽  
Portal Website ◽  
Website Content ◽  
The Impact ◽  
End User Computing

This study was conducted to reveal the contribution of End - User Computing Satisfaction ( EUCS ) to the satisfaction of the end users in the UNP Academic Portal website. This research is a descriptive correlational ex post facto nature. The sample in this study amounted to 100 students. Groups as well as proportional (Proportionate Stratified Random Sampling). Data on the number the number of end-user portal website Academic Computer Center was obtained from the head of the UNP, EUCS which are factors such as the content, accuracy, format, easy of use, timeliness which become variables in this study were collected through a questionnaire using a Likert scale that has been tested for validity and reliability. Then the data were analyzed using statistical methods to analyze the impact. The results of data analysis showed : Content variables, Accuracy, format, Easy of use and Timeliness together accounted for 92,70 % of user satisfaction Portal website academic in the UNP.  So it can be concluded factor content, accuracy, format, easy of use, timeliness has contributed to user satisfaction UNP Academic Portal website, if the quality of the website Portal Academic UNP in view of the five factors of content, accuracy, format, easy of use, improved timeliness then the end-user satisfaction Academic Portal website that faculty and students will also be increased. Keywords        : Academic Portal website, Content, Accuracy, format, Easy of use, Timeli ness, satisfaction end-user.

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