Selecting Strategies and Approaches in Systems Engineering

2012 ◽  
pp. 376-388
Author(s):  
Moti Frank
Keyword(s):  
Customer Satisfaction ◽  
Case Studies ◽  
Development Strategy ◽  
Systems Engineering ◽  
Research Method ◽  
Development Stage ◽  
Descriptive Research ◽  
Integration Approach ◽  
Independent Variable ◽  
Strategy Integration

This chapter presents a method of applying the principles of the descriptive research method to studies aimed at ascertaining the data needed for making a recommendation in regard to what strategy or approach should be chosen in a certain development stage of future projects. The idea is to use data extracted from already-finished projects to make decisions related to similar projects in their early stages. First, the method is briefly described; next, two case studies that illustrate the method are presented. The method is based on isolating an independent variable, which can be development strategy, integration approach or any other strategy or approach, and deciding which attribute of the independent variable is preferable with respect to the dependent variable, project success, measured by the extent of meeting the requirements, planned budget, planned schedule, and customer satisfaction.

PENGARUH NILAI PELANGGAN, INOVASI PRODUK DAN KUALITAS LAYANAN TERHADAP LOYALITAS NASABAH BANK MUAMALAT INDONESIA CABANG MADIUN

2018 ◽  
Vol 1 (1) ◽  
Author(s):  
Binti Mutafarida
Keyword(s):  
Quality Of Service ◽  
Customer Loyalty ◽  
Random Sampling ◽  
Product Innovation ◽  
Customer Value ◽  
Research Method ◽  
Sampling Method ◽  
Descriptive Research ◽  
Independent Variable

The development of sharia banking in Indonesia very rapidly grow up preceded by Bank Muamalat Indonesia and in 2013 ranked as the bank with the highest loyalty and the best among other sharia banking nationally. Bank Muamalat Indonesia branch of Madiun is one of the first branch in Madiun and currently has many competitors from other sharia banking. Based on this background, in this study take what factors affect the size of customer loyalty Bank Muamalat Indonesia branch of Madiun. Based on the result of research, it is found that the level of loyalty of customer of Bank Muamalat of Madiun branch is mostly influenced by product innovation with value of t test value obtained by t-count 2,493, while second factor is influenced by service quality with result of tcount 2,268. So the least influenced factor by the value of the customer is with value of 2.217. This research is a descriptive research method and associative / relationship, this matter to know the value of independent variable. While population of this research is funding customer of Bank Muamalat Indonesia branch of Madiun with amount of 22.196 customer by taking data using random sampling method as much as 108 customer. Keyword: Customer Value, Product Innovation AND Quality Of Service

scholarly journals ANALISIS GANGGUAN BERBAHASA PADA ANAK DI KECAMATAN PAHAE JULU

2019 ◽  
Vol 6 (1) ◽  
Author(s):  
Monika Sales Sitompul
Keyword(s):  
Language Acquisition ◽  
Case Studies ◽  
Language Processing ◽  
Research Method ◽  
Language Disorders ◽  
Descriptive Research ◽  
Acquisition Device ◽  
The Brain

This study originated from cases of language disorders that occur in society in Pahae Julu district. Language is a need to interact, and humans have been blessed with Language Acquisition Device (LAD) or any language by god. However, if when speaking of someone impaired both LAD and language processing part of the brain, then the communication will not be smooth. The language disorders can happen to anyone. The purpose of this study is to reveal some kinds of language disorders, cases of language disorders and to find out the causes of language disorders experienced by the community in Pahae Julu. The method used in this research is descriptive research method type of case studies.

scholarly journals PENGARUH CITRA MEREK DAN KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PT PEGADAIAN (PERSERO) BATAM

2018 ◽  
Vol 6 (2) ◽  
pp. 86
Author(s):  
Syaifullah Syaifullah ◽  
Mira Mira
Keyword(s):  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Research Method ◽  
Brand Image ◽  
T Test ◽  
Quantitative Approach ◽  
F Test ◽  
Descriptive Research

The purpose of  research is to know the partial influence (T test) and simultaneously (F test) between brand image variable and service quality to customer satisfaction PT Pegadaian (Persero) Batam. The research method used in this research is descriptive research method with quantitative approach Data collection techniques were done by distributing questionnaires to each respondent as much as 294 respondents. The results showed that the value of R Square of 0,135 or 13,5% of the value can be known the brand image and service quality affect the customer satisfaction of 13,5% while the rest is 86,5% influenced by other factors not examined. The result of research based on t test for brand image has  value equal to 6,080 > 1,968 (t table) and significant value 0,000 <0,05 meaning that variable of brand image  have significant effect to customer satisfaction, while service quality has value of 2,281 > 1,968 (t table) and significant value 0,023<0,05 meaning service quality variable have significant effect to customer satisfaction. And the result of F test has value equal to 22,670>3,03 (F table) and significant value 0,000 <0,05 can be interpreted that variable brand image and service quality simultaneously have significant effect toeffect to customer satisfaction.

scholarly journals Analisis Model Altman Z-Score, Springate, dan Zmijewski Sebagai Metode dalam Memprediksi Kondisi Kebangkrutan pada PT. Garuda Indonesia, Tbk Periode 2014-2018

2019 ◽  
Vol 2 (1) ◽  
pp. 40
Author(s):  
Desyah Natalia Bilondatu ◽  
Meriyana Franssisca Dungga ◽  
Selvi Selvi
Keyword(s):  
Prediction Model ◽  
Research Method ◽  
Prediction Method ◽  
Secondary Data ◽  
Bankruptcy Prediction ◽  
Annual Reports ◽  
Z Score ◽  
Financial Reports ◽  
Descriptive Research ◽  
Independent Variable

This study aims to find out, describe and explain the results of the application of analysis from the prediction method of bankruptcy of the Altman Z-Score, Springate, and Zmijewski models used in assessing and predicting the potential for bankruptcy with the object of research at PT. Garuda Indonesia (Persero) Tbk 2014-2018. The method used in this research is descriptive research method using a quantitative approach, and the operationalization of the variables used is the independent variable, namely the bankruptcy prediction model with the dependent variable is financial ratios. The data used are secondary data in the form of annual financial reports (annual reports) PT. Garuda Indonesia (Persero) Tbk for the period 2014 to 2018. The results of this study indicate that the Altman Z-Score, Springate and Zmijewski methods are able to measure and predict bankruptcy of companies with different portions according to the calculations applied in each of these analyzes.Keywords: Altman Z-Score, Springate, Zmijewski, and Bankruptcy

scholarly journals ANALISIS PENGENDALIAN MUTU DALAM MENINGKATKAN PROSES PRODUKSI

2021 ◽  
Vol 11 (2) ◽  
pp. 173
Author(s):  
Elin Herlina ◽  
Faizal Haris Eko Prabowo ◽  
Dea Nuraida
Keyword(s):  
Quality Control ◽  
Customer Satisfaction ◽  
Production Process ◽  
Research Method ◽  
Production Schedule ◽  
Production Sequence ◽  
Descriptive Research ◽  
Qualitative Descriptive ◽  
Optimal Quality ◽  
Optimal Implementation

This research is motivated by the still not optimal quality control in the production of Nata De Coco which can be seen from the decrease in customer satisfaction, namely the reduced demand for products from consumers, this is thought to be caused by the not optimal implementation of quality control carried out by the company. The research method used in this study is a qualitative descriptive research method. Based on the results of the study that: 1) The implementation of quality control at the Nata De Coco Factory Bojongmengger Ciamis has been carried out quite well in accordance with the indicators that have been set in this study, namely performance, features, reliability, conformance, durability, service ability, aesthetics and quality which shows that it is quite good; 2) The production process at the Nata De Coco Factory Bojongmengger Ciamis is generally good because it is in accordance with the indicators that have been set in this study, which include the production schedule, production sequence and production time which show that it is good; 3) The implementation of quality control plays a role in improving the production process at the Nata De Coco Factory Bojongmengger Ciamis. It can be seen that with the implementation of quality control which is already quite good, it has an impact on increasing the production process at the Nata De Coco Factory in Bojongmengger Ciamis. Thus, if the implementation of quality control is good, the company's production process will increase.

scholarly journals PENGARUH DISIPLIN KERJA TERHADAP KINERJA KARYAWAN PT BHUMYAMCA SEKAWAN JAKARTA

2020 ◽  
Vol 13 (2) ◽  
pp. 75-84
Author(s):  
Kunto Atmojo ◽  
Muhammad Amirrulloh
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Research Method ◽  
Regression Coefficient ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
Linear Regression Equation ◽  
Descriptive Research ◽  
Independent Variable ◽  
Value Determination

This study aims to determine the effect of work discipline on the performance of employees of PT Bhumyamca Sekawan Jakarta, the variable studied is work discipline on employee performance. This research uses descriptive research method with quantitative approach. Data collection techniques by distributing questionnaires to 140 employees. The results of the study showed a significant influence of work discipline on the performance of theemployees of PT Bhumyamca Sekawan Jakarta. Based on the results of the hypothesis testing the work discipline variable (X) to the employee performance variable (Y), the results of this study obtained the value of t arithmetic (22,935) ttable (1,665) then it can be concluded that Ho is rejected and Ha is accepted, meaning Work discipline (X ) partially significant effect on employee performance (Y). The results of linear regression analysis obtained the value of the linear regression equation Y = 7.354 + 0.890 X The constant value of 7.354 states that if the independent variable (X) = 0 then the dependent variable (Y) is 7.354. Work Discipline regression coefficient (X) of 0.890 which means that the addition or increase (X) of 1 unit will increase Employee Performance (Y) of 0.890. R Square value (Determination Coefficient) obtained by 0.792, which means the influence of work Discipline variable (X) on Employee Performance (Y) of 79.2%. The remaining 20.8% is influenced by other factors.

scholarly journals The Influence of Customer’s Satisfaction, Switching Barrier and Trust for Brands on Customer Retention: A Research on Millennials

2020 ◽  
Vol 3 (2) ◽  
pp. 160-174
Author(s):  
Agung Novianto Margarena ◽  
Zakky Fahma Auliya
Keyword(s):  
Data Analysis ◽  
Customer Satisfaction ◽  
Research Method ◽  
Quantitative Method ◽  
Customer Retention ◽  
Sampling Technique ◽  
Analysis Tool ◽  
Brand Trust ◽  
Independent Variable ◽  
Data Analysis Tool

The purpose of this research is to retest the relation between customer satisfaction, switching barrier, brand trust toward customer retention due to differences between the results from Ranaweera and Prabhu (2003); Dimyati (2015) and Marasabessy et al. (2014); Ullah et al. (2015). This research employed the sample of millennials who have been using IM3 for at least 6 months (coming from Surakarta with the number of 160 respondents) and were taken by the purposive sampling technique. This research used three variables namely dependent variable, independent variable and intervening variable. The employed research method would be the quantitative method. The employed data analysis tool is SEM AMOS version 21.0. The result of this research indicated that all the direct relations had a significant influence. Customer satisfaction and switching barrier affected the brand trust significantly. Customer satisfaction and switching barrier affected customer retention significantly. It was identified that the indirect relation between brand trust as an intervening variable and the customer satisfaction as well as switching barrier had no impact on customer retention.   

scholarly journals PENGARUH KUALITAS PRODUK LACTO B DAN PROMOSI TERHADAP KEPUTUSAN DOKTER DALAM MEMBERI RESEP DIKOTA PADANG

2020 ◽  
Author(s):  
M. Yulyandri Arafi ◽  
Desfriana Sari
Keyword(s):  
Product Quality ◽  
Research Method ◽  
Quantitative Research ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Coefficient Of Determination ◽  
Product Strategy ◽  
Descriptive Research ◽  
Analysis Technique ◽  
Independent Variable

This study aims to determine the effect of product quality and promotion of physician decisions in prescribing in Padang. The research method used is quantitative research method with descriptive research type. Prescribing decisions (Y) is a dependent variable, while the product strategy (X1) and promotions (X2) is an independent variable. The population in this study was the Specialist Pediatric Doctor in Padang whose data were taken from the IDAI Secretariat (Indonesian Pediatric Association). The sample in this study are all Doctors with Pediatric Specialties located in Padang, n September until December 2017 that is as many as 22 people. Technique of sampling using technique is total sampling, namely the technique of determining the sample by taking all members of the population as respondents or samples. Data analysis technique used is multiple linear regression analysis. From the results of research seen that variable product strategy (X1) have a significant effect on prescribing decisions (Y) equal to 76,5% and promotion variables (X2) have a significant effect on prescribing decisions (Y) equal to 76,8%, meaning that product quality and promotion are equally significant to prescribing decisions. In t test it appears that if product quality is improved 1% or one unit, then it can improve the prescribing decision of the Doctor 8,00%, while promotions are upgraded 1% or one unit, then it can improve the prescribing decision of the Doctor 4,05%. In the coefficient of determination analysis shows that the magnitude of product quality relationship and promotion of the doctor's decision in prescribing is 98,3% and the rest is influenced by other variables not proposed in this study.

scholarly journals Influence Product Quality and Quality of Service to Customer Satisfaction ( Renter ) Photocopy Machine Brand Konica Minolta in Surabaya

2019 ◽  
Vol 2 (2) ◽  
pp. 133-136
Author(s):  
Kurniawan Agung Laksono ◽  
Elok Damayanti ◽  
I Gede Arimbawa
Keyword(s):  
Regression Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Product Quality ◽  
Research Method ◽  
Quantitative Research ◽  
Test Results ◽  
Independent Variable ◽  
Variable Quality

This type of research is quantitative research, a population of 324 people from the customer (renter) photocopy machine Konica Minolta  and taken 76 people using the formula slovin sample. The research method multiple regression analysis using SPSS 21. From the test results concluded that the hypothesis 1 hypothesis can be accepted, because of the results of the t test independent variable consisted of Product Quality and Service Quality partially significant effect on the variable Customer Satisfaction. Hypothesis 2 in accordance with the basis for a decision in the f test it can be concluded also that the variable quality of product and service quality variables simultaneously influence customer satisfaction.

scholarly journals Customer Experience Marketing (CEM), Customer Satisfaction and Customer Trust Affects Customer Loyalty: A Study on Star Hotels in Jakarta Province

2018 ◽  
Vol 9 (2) ◽  
pp. 100
Author(s):  
Dewi Trini ◽  
M. Noor Salim
Keyword(s):  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Research Method ◽  
Customer Experience ◽  
Consumer Trust ◽  
Descriptive Research ◽  
Experience Marketing ◽  
Equation Modelling ◽  
Customer Trust

This study aims to examine customer experience marketing (CEM), customer satisfaction, consumer trust affects customer loyalty for star hotels in Jakarta, Indonesia. This study employs a causal and descriptive research using a survey research method. This study hypothesizes that (1) CEM has a significant effect on customer loyalty, (2) CEM has a significant effect on customer satisfaction, (3) customer satisfaction has a significant effect on customer loyalty, (4) customer satisfaction has a significant effect on customer trust and (5) customer trust has a significant effect on customer loyalty. The sample used is 200 respondents that were obtained from the star hotels’ guests in Jakarta. A structural equation modelling (SEM) is employed and the results reveal that only CEM has a significant impact on customer loyalty meanwhile customer satisfaction and customer trust have no impact on customer loyalty.

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