Co-Creation between Food Allergy Customers and Restaurants using Mobile Devices

2014 ◽  
pp. 317-336
Author(s):  
Mikako Ogawa ◽  
Ayaka Tanaka ◽  
Keiichi Noda ◽  
Donald L. Amoroso
Keyword(s):  
Food Allergy ◽  
Customer Service ◽  
Restaurant Industry ◽  
Information Value ◽  
Shared Environment ◽  
Mobile Service ◽  
Support Tool ◽  
Communication Problems ◽  
Lack Of Information ◽  
Set Up

Dealing with food allergies in the restaurant industry is becoming more important as more customers have needs, and restaurants are concerned with Corporate Social Responsibility (CSR). The objective of this chapter is to suggest how to provide information to facilitate the communication between the restaurant industry and the food allergy customers' families who want to enjoy dining out. As the first step, the authors conduct an interview with a major company in the restaurant industry to parallel the research of food allergy customers' families in order to identify communication problems. In the second step, they develop a mobile service to support communication between costomers and restaurants. Lastly, as the third step, the authors set up a focus group interview to verify usability of the mobile service. They find that there are many customers (9-55%), who are allergic to the 7 specific allergens, but there are also customers who are allergic to ingredients from the 25 allergens, such as sesame (12%), and who are allergic to multiple ingredients. The authors found that the lack of information about ingredients and the lack of knowledge of the employees are responsible for the inconsiderate customer service and misses in operation, leading to communication problems. The results of the study reveal co-creation strategies enhance customer knowledge of food and create a shared environment of information value. The communication support tool utilizing the touch panel mobile device developed in this study gained favorable reviews from customers' families.

Research on Food Allergy Information using Smart Mobile Media Devices to Enhance Communication at Restaurants

2012 ◽  
Vol 8 (3) ◽  
pp. 1-17 ◽  
Author(s):  
Mikako Ogawa ◽  
Ayaka Tanaka ◽  
Keiichi Noda ◽  
Ayako Kawai ◽  
Donald L. Amoroso
Keyword(s):  
Customer Service ◽  
Quantitative Research ◽  
Restaurant Industry ◽  
Food Allergies ◽  
Second Step ◽  
Mobile Media ◽  
Lack Of Information ◽  
Set Up ◽  
Smart Mobile ◽  
Corporate Social

Dealing with food allergies in the restaurant industry is becoming important as more customers have needs and restaurants are concerned with corporate social responsibilitiy (CSR). This research discusses how to provide information to facilitate the communication between the restaurant industry that is interested in dealing with food allergies and the patient’s family who wants to enjoy eating at restaurants. The authors used a mixed method, combining qualitative and quantitative research, and divided the research into three steps (Creswell, 2008). First, the authors researched patients’ families and companies to organize communication. The authors conducted an interview with Company A, a big company in the restaurant industry, to parallel the research of patients’ families. In the second step, they developed a tool and verified the method of obtaining information. Lastly, to verify the effectiveness of the information providing measure, they set up a focus group consisting of responders from the questionnaire given to parents who have children with food allergies. They found that the lack of information about ingredients and the lack of knowledge of the employees when patients’ families are selecting from the menu are responsible for the inconsiderate customer service and misses in operation.

scholarly journals Lack of Platelet-Activating Factor Receptor Attenuates Experimental Food Allergy but Not Its Metabolic Alterations regarding Adipokine Levels

2016 ◽  
Vol 2016 ◽  
pp. 1-10 ◽  
Author(s):  
Nathália Vieira Batista ◽  
Roberta Cristelli Fonseca ◽  
Denise Perez ◽  
Rafaela Vaz Sousa Pereira ◽  
Juliana de Lima Alves ◽  
...  
Keyword(s):  
Adipose Tissue ◽  
Food Allergy ◽  
Inflammatory Process ◽  
Platelet Activating Factor ◽  
Oral Challenge ◽  
Tissue Loss ◽  
Lack Of Information ◽  
Paf Receptor ◽  
Rolling Leukocytes

Platelet-activating factor (PAF) is known to be an important mediator of anaphylaxis. However, there is a lack of information in the literature about the role of PAF in food allergy. The aim of this work was to elucidate the participation of PAF during food allergy development and the consequent adipose tissue inflammation along with its alterations. Our data demonstrated that, both before oral challenge and after 7 days receiving ovalbumin (OVA) diet, OVA-sensitized mice lacking the PAF receptor (PAFR) showed a decreased level of anti-OVA IgE associated with attenuated allergic markers in comparison to wild type (WT) mice. Moreover, there was less body weight and adipose tissue loss in PAFR-deficient mice. However, some features of inflamed adipose tissue presented by sensitized PAFR-deficient and WT mice after oral challenge were similar, such as a higher rate of rolling leukocytes in this tissue and lower circulating levels of adipokines (resistin and adiponectin) in comparison to nonsensitized mice. Therefore, PAF signaling through PAFR is important for the allergic response to OVA but not for the adipokine alterations caused by this inflammatory process. Our work clarifies some effects of PAF during food allergy along with its role on the metabolic consequences of this inflammatory process.

scholarly journals USE OF SCALED SEMIVARIOGRAMS IN THE PLANNING SAMPLE OF SOIL CHEMICAL PROPERTIES IN SOUTHERN AMAZONAS, BRAZIL

2015 ◽  
Vol 39 (1) ◽  
pp. 31-39 ◽  
Author(s):  
Ivanildo Amorim de Oliveira ◽  
Milton César Costa Campos ◽  
José Marques Junior ◽  
Renato Eleotério de Aquino ◽  
Daniel de Bortoli Teixeira ◽  
...  
Keyword(s):  
Chemical Properties ◽  
Spherical Model ◽  
Exponential Model ◽  
Soil Samples ◽  
Soil Chemical Properties ◽  
Sampling Density ◽  
Sugarcane Crop ◽  
Lack Of Information ◽  
Set Up ◽  
Almost All

The lack of information concerning the variability of soil properties has been a major concern of researchers in the Amazon region. Thus, the aim of this study was to evaluate the spatial variability of soil chemical properties and determine minimal sampling density to characterize the variability of these properties in five environments located in the south of the State of Amazonas, Brazil. The five environments were archaeological dark earth (ADE), forest, pasture land, agroforestry operation, and sugarcane crop. Regular 70 × 70 m mesh grids were set up in these areas, with 64 sample points spaced at 10 m distance. Soil samples were collected at the 0.0-0.1 m depth. The chemical properties of pH in water, OM, P, K, Ca, Mg, H+Al, SB, CEC, and V were determined at these points. Data were analyzed by descriptive and geostatistical analyses. A large part of the data analyzed showed spatial dependence. Chemical properties were best fitted to the spherical model in almost all the environments evaluated, except for the sugarcane field with a better fit to the exponential model. ADE and sugarcane areas had greater heterogeneity of soil chemical properties, showing a greater range and higher sampling density; however, forest and agroforestry areas had less variability of chemical properties.

scholarly journals Incorporating Customer Service Expectations In The Restaurant Industry: The Guide To Survival

2012 ◽  
Vol 28 (5) ◽  
pp. 931
Author(s):  
M.C. Cant ◽  
C. Erdis
Keyword(s):  
Customer Satisfaction ◽  
Empirical Study ◽  
Competitive Advantage ◽  
Customer Service ◽  
Exploratory Study ◽  
Restaurant Industry ◽  
Font Size ◽  
Research Results ◽  
Customer Expectations ◽  
Service Expectations

<span style="font-family: Times New Roman; font-size: small;"> </span><p style="margin: 0in 0.5in 0pt; text-align: justify; text-indent: 0in; mso-pagination: none;" class="MsoBodyTextIndent"><span style="font-family: Times New Roman; font-size: x-small;">With the remarkable growth and economic contributions of the services industry, companies are finding that they need to focus on service to keep up with rising customer expectations and to compete effectively. Thus excellent customer service in a restaurant has the potential of differentiating the restaurant from competing ones and could lead to creating a competitive advantage. Thus, if a restaurant becomes well known for its superior customer service, this can be used as a way of outmanoeuvring competing restaurants.<span style="mso-spacerun: yes;"> </span>This article examines customer service in selected restaurants in the Tshwane area. It is aimed at establishing criteria for excellent customer service in restaurants, which can serve as the basis for building good relationships with customers. An empirical study was conducted to namely to investigate customer service in selected restaurants in the Tshwane Area, with the aim to establish criteria for excellent customer service as a benchmark for establishing relationships with customers, by means of an exploratory study. A self-administered survey was conducted whereby questionnaires were handed to restaurant patrons with the restaurant bill folder.<span style="mso-spacerun: yes;"> </span>Based on the research results, criteria were developed for excellent customer service which can be used as a benchmark for establishing relationships with customers, by providing customer satisfaction, which leads to customer retention, loyalty and ultimately profitability for an organisation.</span></p><span style="font-family: Times New Roman; font-size: small;"> </span>

scholarly journals Laboratory-based surveillance for Cryptosporidium in France, 2006–2009

2010 ◽  
Vol 15 (33) ◽  
Author(s):  
Collective The ANOFEL Cryptosporidium National Network
Keyword(s):  
Seasonal Pattern ◽  
Late Summer ◽  
Epidemiological Data ◽  
University Hospitals ◽  
National Network ◽  
Lack Of Information ◽  
Health Authorities ◽  
Public Health Authorities ◽  
Set Up ◽  
Voluntary Basis

In 2002, the French Food Safety Agency drew attention to the lack of information on the prevalence of human cryptosporidiosis in the country. Two years later, the ANOFEL Cryptosporidium National Network (ACNN) was set up to provide public health authorities with data on the incidence and epidemiology of human cryptosporidiosis in France. Constituted on a voluntary basis, ACNN includes 38 hospital parasitology laboratories (mainly in university hospitals). Each laboratory is engaged to notify new cases of confirmed human cryptosporidiosis, store specimens (e.g. stools, duodenal aspirates or biopsies) and related clinical and epidemiological data, using datasheet forms. From January 2006 to December 2009, 407 cryptosporidiosis cases were notified in France and 364 specimens were collected. Of the notified cases, 74 were children under four years of age, accounting for 18.2%. HIV-infected and immunocompetent patients represented 38.6% (n=157) and 28% (n=114) of cases, respectively. A marked seasonal pattern was observed each year, with increased number of cases in mid to late summer and the beginning of autumn. Genotyping of 345 isolates from 310 patients identified C. parvum in 168 (54.2%) cases, C. hominis in 113 (36.4%) and other species in 29 (9.4%), including C. felis (n=15), C. meleagridis (n=4), C. canis (n=4), Cryptosporidium chipmunk genotype (n=1), Cryptosporidium rabbit genotype (n=1) and new Cryptosporidium genotypes (n=4). These data represent the first multisite report of laboratory-confirmed cases of cryptosporidiosis in France.

scholarly journals Quality of Service to the Regional Road Transport Service

2016 ◽  
Vol 1 (2) ◽  
pp. 216
Author(s):  
Suela E.Shpuza
Keyword(s):  
Quality Of Service ◽  
Customer Service ◽  
Performance Standards ◽  
Road Transport ◽  
Service Organizations ◽  
Transport Service ◽  
Lack Of Information ◽  
And Performance ◽  
High Level

Performance is measured and done, the quality represents a key element to achieve the performance, especially customer service quality. In response to the pressure of globalization, the market increasingly competitive and volatile market dynamics that, many organizations actively seeking ways to add value to their services and improve their quality of service. Organizations usually tend to make their operations efficient priority. This process begins with the assessment of nevojave customers, their requirements and assessing the performance of domestic human resources in organization and performance depends on the outcome of the estimated earlier. Since this process can proceed in different directions. The causes of these results may be the lack of information and support of high-level management, performance standards unclear, inaccuracies assessors, very large number of forms to be completed and the use of software for the opposite purpose.

scholarly journals Modified VIKOR method as a component of decision support of information technology of the dual form of education

2021 ◽  
Vol 102 (2) ◽  
pp. 121-129
Author(s):  
Taras Lechachenko ◽  
Olena Karelina
Keyword(s):  
Decision Support ◽  
Educational Institution ◽  
Decision Support Tool ◽  
Optimization Method ◽  
Educational Process ◽  
Vikor Method ◽  
Ranking Problem ◽  
Support Tool ◽  
Lack Of Information ◽  
Proposed Modification

The model for supporting the student decision in choosing the subjects of specialty educational program based on VIKOR multi-criteria optimization method is developed in this paper. The developed model is the component of the dual education information system (when the student is trained in the company and educational institution at the same time on the basis of the contract). This component is a decision support tool for a student training by a dual education, taking into account the expert opinion of stakeholders in the learning process. The criteria of dual education stakeholders for ranking alternatives (subjects of the specialty program): student, educational institution, company are outlined. VIKOR method is modified by the selection of subsystems criteria in order to derive an integrated assessment of experts from different subsystems. The algorithm for integrating ratings of ranking subsystems is developed, taking into account the strategy of maximum group usefulness of VIKOR method. The weighting coefficients of subsystems and their criteria are determined by T. Saati method of hierarchies analysis. In order to take into account the uncertainty associated with the lack of information, intuitionistic fuzzy sets are used to assign assessments of the alternatives ranking by subsystem experts. The proposed modification of VIKOR method makes it possible to rank the alternatives with the involvement of different specialists with their own criteria system. This approach increases the accuracy of the obtained results, as the criteria are further divided into holders subsystems of the ranking problem. This approach enables to carry out deeper and broader analysis of ranking problem aspects. Numerical example of the developed model which confirms the acceptability of its application in practice in the dual educational process application is illustrated in this paper.

Method for validating CT length measurement of cracks inside solder joints

2016 ◽  
Vol 28 (1) ◽  
pp. 13-17 ◽  
Author(s):  
Tamás Garami ◽  
Oliver Krammer ◽  
Gábor Harsányi ◽  
Péter Martinek
Keyword(s):  
High Resolution ◽  
Crack Length ◽  
Solder Joints ◽  
Life Time ◽  
Percentage Error ◽  
Content Type ◽  
Lack Of Information ◽  
Length Measurements ◽  
Set Up ◽  
Ct Measurement

Purpose – This paper aims to develop a method to measure the length of cracks inside solder joints, which enables the validation of computed tomography (CT) crack length measurements. Design/methodology/approach – Cracks were formed inside solder joints intentionally by aging solder joints of 0603 size resistors with thermal shock (TS) test (−40 to +140°C, 2,000 cycles), and CT images were captured about them with different rotational increment (1/4, 1/2 and 1°) of sample projection. The length of cracks was also measured with our method, which is based on capturing high-resolution radiography X-ray images about the cracks in two perpendicular projection planes. The radiography results were compared to the CT measurements. The percentage error for the different CT rotational increment settings was calculated, and the optimal CT settings have been determined. Findings – The results have proven that reducing the rotational increment increases the sharpness of the captured images and the accuracy of crack length measurements. Nevertheless, the accuracy compared to high-resolution radiography measurements is only slightly better at 1/4° rotational increment than in the case of 1/2° rotational increment. It should be also noted that the 1/4° increment requires twice as much time for capturing the images as the 1/2° increment. So, the 1/2° rotational increment of sample projection is the optimal setting in our investigated case for measuring crack lengths. Practical implications – The developed method is applicable to find the optimal settings for CT crack length measurements, which provides faster analysation of large quantity samples used, e.g. at life-time tests. Originality/value – There is a lack of information in the literature regarding the optimisation of CT measurement set-up, e.g. a slightly larger value of the sample rotational increment can provide acceptable resolution with much faster processing time. Thus, the authors developed a method and performed research about optimising CT measurement parameters.

Understanding the Impact of Expert Estimation Related Uncertainties on Architecture Generation and Supplier Identification

2014 ◽  
Author(s):  
Yun Ye ◽  
Marija Jankovic ◽  
Gül E. Kremer
Keyword(s):  
New Technology ◽  
System Architectures ◽  
Support Tool ◽  
Early Design ◽  
Subjective Uncertainty ◽  
Lack Of Information ◽  
Expert Estimation ◽  
Architecture Generation ◽  
Account Due ◽  
The Impact

The Architecture & Supplier Identification Tool (ASIT) is a design support tool enabling generation of system architectures in early design with consideration of supplier identification and evaluation. Several types of uncertainties have been considered in ASIT in order to estimate the overall uncertainty of the architectures. However, the subjective uncertainty caused by expert estimation had not been taken into account. Due to new technology integration and lack of information in early design, expert estimation is commonly used, which is also the case in the ASIT. As a considerable source of uncertainty, the consideration of subjective uncertainty may significantly influence the ASIT results, thus impacting the reliability of ASIT. This paper aims at understanding the sensitivity of the ASIT when subjective uncertainties are taken into account. The type-1 fuzzy sets and the 2-tuple fuzzy linguistic representation are selected to represent subjective uncertainties. A powertrain case study has been used to compare the results and test the sensitivity of ASIT. The comparison shows that the subjective uncertainty does not considerably influence ASIT results, and the ASIT is robust.

To help or not to help a service robot

2006 ◽  
Vol 7 (3) ◽  
pp. 455-477 ◽  
Author(s):  
Helge Hüttenrauch ◽  
Kerstin Severinson-Eklundh
Keyword(s):  
Help Seeking ◽  
Service Robot ◽  
Shared Environment ◽  
Mobile Service ◽  
Main Question ◽  
Interactive Mode ◽  
Collaborative Control ◽  
Mode Of Operation ◽  
Access Rights ◽  
Do So

A mobile service robot performing a task for its user(s) might not be able to accomplish its mission without help from other people present in the shared environment. In previous research, collaborative control has been studied as an interactive mode of operation with a robot, compensating for its limitations in autonomy. However, few studies of robots requesting assistance by detecting potential collaborators, directing its attention to them, addressing them, and finally obtaining help from them, have previously been performed in real-world use contexts. This study focuses on a fetch-and-carry robot, Cero, which has been designed to operate in an office environment as an aid for motion-impaired users. During its missions, the robot sometimes needs help with loading or unloading an object. The main question for the study was: under what conditions are people willing to help when requested to do so by the robot? We were particularly interested in bystanders, i.e. people who happened to be in the environment but who did not “have any official business” with the robot (they neither knew anything about the robot, nor did they have access rights to the robot or its functions). To answer these questions and to provide a better understanding of human–robot help-seeking situations, we conducted an experimental study in which subjects who had not encountered our service robot before were requested to assist it with a task. The results of the study confirm that bystanders can to some degree be expected to help in robot missions, but that their willingness to help the robot depends on the situation and state of occupation that people are in when requested to interact with and assist the robot.

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