ICT and the Travel Industry

2011 ◽  
pp. 50-74 ◽  
Author(s):  
Vladimir Garkavenko ◽  
Simon Milne
Keyword(s):  
New Zealand ◽  
New Technology ◽  
The Internet ◽  
Time Saving ◽  
Professional Advice ◽  
Travel Agents ◽  
Travel Industry ◽  
The Impact ◽  
Informed Consumer ◽  
Depth Interviews

This chapter focuses on the impact of the ICT on the travel industry with a focus on the New Zealand travel agent (TA) sector. We present key findings from a longitudinal study of TA businesses conducted during 2000-2004. These findings are compared and contrasted with information gathered from in-depth interviews with consumers. The study explores major pressure factors on TA businesses: direct airline-consumers sale, introduction of the Internet, and the emergence of the well-informed consumer. The research also establishes that there is great variation in the extent to which travel agents use the advantages associated with new technology and how New Zealand travel agents perceive ICT. We argue that in such a crucial moment of disintermediation and the fight for the consumer, TA will need to implement more aggressive advertising policies with a strong emphasis on their professional advice, personal financial reliability, and time-saving attributes for clients.

ICT and the Travel Industry

2008 ◽  
pp. 2898-2916 ◽  
Author(s):  
Vladimir Garkavenko ◽  
Simon Milne
Keyword(s):  
New Zealand ◽  
New Technology ◽  
The Internet ◽  
Time Saving ◽  
Professional Advice ◽  
Travel Agents ◽  
Travel Industry ◽  
The Impact ◽  
Informed Consumer ◽  
Depth Interviews

This chapter focuses on the impact of the ICT on the travel industry with a focus on the New Zealand travel agent (TA) sector. We present key findings from a longitudinal study of TA businesses conducted during 2000-2004. These findings are compared and contrasted with information gathered from in-depth interviews with consumers. The study explores major pressure factors on TA businesses: direct airline-consumers sale, introduction of the Internet, and the emergence of the well-informed consumer. The research also establishes that there is great variation in the extent to which travel agents use the advantages associated with new technology and how New Zealand travel agents perceive ICT. We argue that in such a crucial moment of disintermediation and the fight for the consumer, TA will need to implement more aggressive advertising policies with a strong emphasis on their professional advice, personal financial reliability, and time-saving attributes for clients.

The Impact of the Internet on Travel Agencies in Taiwan

2005 ◽  
Vol 6 (1) ◽  
pp. 8-23 ◽  
Author(s):  
Marion M. Bennett ◽  
Chi-Wen Kevin Lai
Keyword(s):  
Rapid Growth ◽  
The Internet ◽  
Advanced Country ◽  
Travel And Tourism ◽  
Travel Agents ◽  
Significant Difference ◽  
Travel Agencies ◽  
Travel Services ◽  
The Impact ◽  
Depth Interviews

Travel and tourism-related products and services are highly compatible with the internet with the result that travel and tourism is one of the highest revenue-generating sectors of the internet. The rapid growth of the internet is having an impact on the distribution of travel services and has heightened speculation about the potential for disintermediation of the travel agent. This research investigates the impact of the internet on the distribution of travel services and the extent to which it has influenced travel agencies by focusing on Taiwan, a technologically advanced country and one which has witnessed rapid growth of the internet. Employing a combination of a quantitative questionnaire administered to 438 travel agencies and personal in-depth interviews, the research found that travel agencies in Taiwan generally regard the internet as an effective tool for their business. Most agencies have adopted the internet in their daily operations and some have provided e-commerce services on the internet. Although travel agencies are affected by e-commerce services, the effect is not found to be significant. Equally, no significant difference was apparent between company size and classification in terms of the effect of ecommerce travel services on travel agents. Travel agencies agreed that commission cutting by suppliers was a threat but disagreed that disintermediation would occur, although booking offices were seen to be at risk. The research identified two principal future roles for travel agents: first, the need for them to reposition themselves as travel consultants and secondly, the need for them to become more technologically orientated. Finally, seven key strategies were suggested for Taiwan's travel agencies to ensure survival.

The specificity of the digital transformation of the public sector

2021 ◽  
Vol 150 (3) ◽  
pp. 1-23
Author(s):  
Katarzyna Śledziewska ◽  
Renata Włoch
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Main Part ◽  
New Technology ◽  
Digital Technologies ◽  
Digital Transformation ◽  
The Internet ◽  
The Public ◽  
The Subject ◽  
The Impact

In this article we focus on identifying the specificity of digital transformation within the public sector. The aim of the article is to present the main mechanisms resulting from the introduction of digital innovations that have changed the functioning of the public sector. Starting from a discussion on the technological requirements of digital transformation, we briefly characterise the use of computers and the Internet in public administration, resulting in the development of e-services and administration. The main part of the article is devoted to discussing the specificity of the implementation of the new digital technologies in public administration, focusing mainly on artificial intelligence and blockchain technologies. Our thesis is that the impact of innovative digital technologies on the operation standards and structure of public administration should be analysed through the prism of interrelated mechanisms of datafication and platformisation, characteristic for the digital economy. The adopted methodology, which is based on an analysis of the subject literature and an analysis of new technology implementations in public administration in EU countries, indicates the pilot, random and non-transformational nature of these implementations, partly due to the lack of well-established methodologies to study and assess the maturity of digital transformation within the public sector.

The Impact of New Technology on Society and Workforce in Production in the Era of Industry 4.0

2021 ◽  
pp. 1202-1218
Author(s):  
Cem Zafer ◽  
Pelin Vardarlier
Keyword(s):  
Human Resources ◽  
Social Structure ◽  
20Th Century ◽  
Industry 4.0 ◽  
Industrial Revolution ◽  
New Technology ◽  
The Internet ◽  
Initial Stage ◽  
The Social ◽  
The Impact

The industrial revolution, which took place in the 20th century, is the first step of similar developments in the ongoing centuries. In the first steps of this century, the use of steam machines in production is the first steps of a more serial and systematic production structure. With the advancing developments up to the industrial revolution or Industry 4.0, a structure quite different from the initial stage was formed. In the most general sense, the Industry 4.0 structure, defined as the internet of objects, emerges with a more systematic and self-functioning structure discourse in its production activities, but its effects are not only related to production activities. As a matter of fact, the use of Industry 4.0 at the point reached, human resources, employment, social classes, communities, and so on. It is thought to be effective on the structures. In this context, in this study, the effects of the social impacts of these processes and the ways in which Industry 4.0 can create a social structure have been explained.

The Impact of E-Commerce Technology on the Air Travel Industry

2011 ◽  
pp. 341-356
Author(s):  
Susan Gasson
Keyword(s):  
Information Systems ◽  
Competitive Advantage ◽  
Information Technologies ◽  
Air Travel ◽  
Travel Agents ◽  
New Information ◽  
Travel Industry ◽  
The Impact ◽  
American Airlines

This case study examines the impact of online reservation systems and e-commerce on the travel industry. Two questions are examined: 1. How can competitive advantage be obtained from the exploitation of new information technologies—in particular, e-commerce technologies? 2. How has the role of travel agents changed because of the new information technologies being used to achieve competitive advantage in the air travel industry? Initial discussion concerns the impact of the American Airlines SABRE system, as this has often been touted as giving American Airlines first-mover advantage in the industry. The wider impact of remote-access, computerized reservation systems, or Global Distribution Systems, and e-commerce access to online reservations in the travel industry is analyzed, using Porter’s five-force model of industry competitive forces, to understand how the travel industry has shaped and has been shaped by information systems. The case study concludes with a comparison of the impact of information technologies between the U.S. and European travel industries. It concludes that technology alone does not affect the roles of industry players, but the development of winning technologies exploits structural factors in the environment. Constant evolution of strategic information systems is critical to producing competitive advantage, but opportunism also plays a strong role.

scholarly journals Impact of social media on children´s relationship with brands

2021 ◽  
Vol 115 ◽  
pp. 01003
Author(s):  
Nikoleta Hutmanová ◽  
Peter Dorčák
Keyword(s):  
Social Media ◽  
New Zealand ◽  
Qualitative Approach ◽  
Brand Awareness ◽  
Age Group ◽  
Media Usage ◽  
The Social ◽  
Use Of Social Media ◽  
The Impact ◽  
Depth Interviews

The paper focuses on how social media usage by children determines their interactions with consumer brands. First it describes how and when young children develop brand awareness and which are the most important predictors of this development. Those findings are then put in connection with the impact of social media. We elaborate on a deeper level how children approach online communications with brands in the social media context. Our assumptions are supported by a research conducted on a group of New Zealand children, both boys and girls in the age group of 11-14 years. This qualitative approach was implemented using in-depth interviews and identifies three key modes of brand interaction behaviour when young consumers use social media. According to these findings we assume that there is a connection between the use of social media and children´s relationship with consumer brands.

Social Media Impact on Holiday Travel Planning

2011 ◽  
Vol 1 (4) ◽  
pp. 1-19 ◽  
Author(s):  
John Fotis ◽  
Dimitrios Buhalis ◽  
Nicos Rossides
Keyword(s):  
Social Media ◽  
Soviet Union ◽  
Former Soviet Union ◽  
Planning Process ◽  
Travel Planning ◽  
Travel Agents ◽  
Internet Users ◽  
Specific Stage ◽  
Travel Industry ◽  
The Impact

The impact of social media on the travel industry is predicted to be tremendous, especially on its holiday travel segment. Although there is a plethora of studies concentrating on the role and impact of social media in travel related decisions, most of them are medium and community specific, or focus on a specific stage of the decision making or the travel planning process. This paper presents a comprehensive view of the role and impact of social media on the travel planning process: before, during and after the trip, providing insights on usage levels, scope of use, level of influence, and trust. The study was conducted through an online structured questionnaire on a sample of 346 members of an online panel of internet users from Russia and the other Former Soviet Union (FSU) Republics who had been on holidays in the previous 12 months. Findings reveal that social media are predominantly used after holidays for experience sharing. It is also shown that there is a strong correlation between level of influence from social media and changes made to holiday plans. Moreover, it is revealed that user-generated content is more trusted than official tourism websites, travel agents, and mass media advertising.

scholarly journals Taming the Wild West: a Framework for Regulating and Applying Broadcasting Standards to Internet Content in New Zealand

2021 ◽  
Author(s):  
◽  
Matthew Charles Dearing
Keyword(s):  
New Zealand ◽  
Freedom Of Expression ◽  
The Internet ◽  
Distant Future ◽  
Good Taste ◽  
Time Gap ◽  
Children's Interests ◽  
The Impact ◽  
To Receive

<p>The role of the Broadcasting Standards Authority (BSA) is to determine the areas where, and the extent to which, television and radio broadcasters' right to freedom of expression should give way to other interests that are highly valued in society. The BSA does this by applying the Codes of Broadcasting Practice, which contain standards relating to things such as good taste and decency, balance and accuracy in news and factual programmes, privacy and children's interests. Due to a combination of media convergence onto the Internet and outdated legislation, the BSA is finding itself caught in a techno-legal time gap, where it has no ability to deal with programming content provided by broadcasters via the Internet. In the not-too-distant future, the Internet will become the dominant platform of choice, both for broadcasters to provide programming content and for consumers to receive it. This dissertation examines the impact that the Internet has had on the modern media environment and the problems raised by the BSA's lack of jurisdiction to deal with programming content located on the websites of New Zealand-based broadcasters. To ensure that the BSA and the broadcasting standards regime in general does not become obsolete, this paper advocates for the BSA to be given express statutory jurisdiction to deal with complaints concerning programming content on New Zealand-based websites operated by Internet broadcasters.</p>

scholarly journals The impact of search engines on the hotel distribution value chain

1970 ◽  
Vol 02 (010) ◽  
pp. 19-54
Author(s):  
Antoni Serra Cantallops ◽  
José Ramón Cardona ◽  
Marc Galbis Matarredona
Keyword(s):  
Value Chain ◽  
Search Engines ◽  
Consumer Behaviour ◽  
The Internet ◽  
Sales Channel ◽  
Distribution Costs ◽  
Direct Sales ◽  
Travel Industry ◽  
The Impact ◽  
The Way

Internet is a very important sales channel for business in general, but it is becoming increasingly fundamental to the travel industry. The appearance of the Internet has increased the complexity of travel distribution and created new intermediaries and new means of distribution which in some cases have led to an increase in distribution costs. However, it has also made it much easier for suppliers to sell directly to consumers. We may say that the Internet has not only revolutionised the way that travel suppliers sell their products, but that ithas also changed the way customers plan and book their travel, stimulating thecreation of websites designed to satisfy the needs of online travellers. In this change in consumer behaviour, search engines have played, play and will continue to play a very important role. This document analyses the mass use of search engines and its impact on the value chain in travel distribution, the implications for each of the participants in the value chain, and the repercussions the changes are causing in the management of travel company websites which increasingly see search engines as their most important tool for direct sales to consumers.

scholarly journals Taming the Wild West: a Framework for Regulating and Applying Broadcasting Standards to Internet Content in New Zealand

2021 ◽  
Author(s):  
◽  
Matthew Charles Dearing
Keyword(s):  
New Zealand ◽  
Freedom Of Expression ◽  
The Internet ◽  
Distant Future ◽  
Good Taste ◽  
Time Gap ◽  
Children's Interests ◽  
The Impact ◽  
To Receive

<p>The role of the Broadcasting Standards Authority (BSA) is to determine the areas where, and the extent to which, television and radio broadcasters' right to freedom of expression should give way to other interests that are highly valued in society. The BSA does this by applying the Codes of Broadcasting Practice, which contain standards relating to things such as good taste and decency, balance and accuracy in news and factual programmes, privacy and children's interests. Due to a combination of media convergence onto the Internet and outdated legislation, the BSA is finding itself caught in a techno-legal time gap, where it has no ability to deal with programming content provided by broadcasters via the Internet. In the not-too-distant future, the Internet will become the dominant platform of choice, both for broadcasters to provide programming content and for consumers to receive it. This dissertation examines the impact that the Internet has had on the modern media environment and the problems raised by the BSA's lack of jurisdiction to deal with programming content located on the websites of New Zealand-based broadcasters. To ensure that the BSA and the broadcasting standards regime in general does not become obsolete, this paper advocates for the BSA to be given express statutory jurisdiction to deal with complaints concerning programming content on New Zealand-based websites operated by Internet broadcasters.</p>

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