The Effects of the COVID-19 Pandemic on the Hospitality Industry

2022 ◽  
pp. 24-45
Author(s):  
Esra Arıkan
Keyword(s):  
Hospitality Industry ◽  
Preventive Measures ◽  
Support Service ◽  
Multiple Stakeholders ◽  
Employee Support ◽  
Stakeholder Approach ◽  
Effective Strategies ◽  
Hospitality Firms

As the hospitality industry is one of the industries most drastically affected by the COVID-19 pandemic, it is essential that managers of this industry develop effective strategies to reduce the damage of the pandemic and be better prepared for possible future crises. In this respect, this chapter discusses the effects of the COVID-19 pandemic on the hospitality industry and highlights preventive measures, employee support, service innovations, and CSR activities as the key strategic areas for enhancing resilience and recovery of hospitality firms during and even after the COVID-19 pandemic. This chapter also underlines the significance of adopting a holistic stakeholder approach that discusses the effects of the pandemic and proposed strategies from the perspective of multiple stakeholders, as the COVID-19 pandemic has affected them all.

scholarly journals India Research Management Initiative (IRMI) – an initiative for building research capacity in India

2019 ◽  
Vol 4 ◽  
pp. 18
Author(s):  
Savita Ayyar ◽  
Shahid Jameel
Keyword(s):  
Public Funding ◽  
Research Capacity ◽  
Support Service ◽  
Research Management ◽  
Management Support ◽  
Pilot Phase ◽  
Multiple Stakeholders ◽  
Research And Innovation ◽  
Systemic Development ◽  
Future Policy

Research and innovation are growing in India with significant investments being made towards institutions, researchers and research infrastructure. Although still under 1% of GDP, funding for science and technology in India has increased each year for over two decades. There is also increasing realization that public funding for research should be supplemented with that from industry and philanthropy. Like their counterparts worldwide, Indian researchers require access to professional research management support at their institutions to fully leverage emerging scientific opportunities and collaborations. However, there are currently significant  gaps in the research management support available to these researchers and this has implications for research in India. The India Research Management Initiative (IRMI) was launched by the Wellcome Trust/DBT (Department of Biotechnology, Government of India) India Alliance (hereafter India Alliance) in February 2018 to narrow these gaps. A 12-month pilot phase has enabled conversations across multiple stakeholders. In this Open Letter, we share some insights from the IRMI pilot phase, which could aid systemic development and scaling up of research management as a professional support service across India. We anticipate these will stimulate dialogue and guide future policy and interventions towards building robust research and innovation ecosystems in India.

scholarly journals Service Innovation in the Hospitality Industry

2019 ◽  
Vol 8 (12S) ◽  
pp. 856-862
Keyword(s):  
Literature Review ◽  
Hospitality Industry ◽  
Success Factors ◽  
Far East ◽  
Service Innovation ◽  
Research Attention ◽  
Innovative Products ◽  
Significant Research ◽  
Hospitality Firms ◽  
Innovation Patterns

The notion of service innovation has gained significant source of competitive advantage to any organization, in general, and also to firms in the hospitality industry. Any organization desiring to succeed must continually seek to create innovative products or services to gain and sustain an edge in the increasingly competitive market environment. This paper reviews extant literature associated with service innovation from two perspectives. A general literature review of the concepts associated with service innovation is performed drawing attention to such items as, the concept of service innovation; the definitions of service innovation; the differences between product and service innovation; the dimensions of service innovation; the drivers of service innovation; patterns of service innovation; effects of service innovation; and service innovation success factors. Second, a literature review associated with service innovation in the hospitality industry is undertaken. This latter review draws attention to the benefits of service innovation in the hospitality industry; the types of innovations in hospitality firms; and summarizes the findings of recent studies on service innovation in hospitality firms. Overall, the study found evidence of significant research attention to service innovation in the context of services in the hospitality industry. Moreover, it was found that some regions or countries, such as Europe and the Far East (Taiwan, in particular) appeared to be the recipients of greater attention in service innovation literature associated with the hospitality industry

scholarly journals The Influence of Perceived Value Towards Customer Satisfaction in Hostel Business

2020 ◽  
Vol 4 (2) ◽  
pp. 11-22
Author(s):  
Anggraeni Permatasari
Keyword(s):  
Young Adults ◽  
Young Adult ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Multiple Linear Regression ◽  
Quantitative Method ◽  
Hospitality Industry ◽  
Perceived Value ◽  
Effective Strategies ◽  
Tourist Satisfaction

Perceived value is one of the elements that can influence customer satisfaction in the hotel and hospitality industry. In order to re-create the effective strategies, hostel business needs to understand more about factors that influence customer satisfaction. To identify which one is more preferable, this research measured the influence of perceived value, consisting of four aspects, which are image, price, technical dimension, and functional dimension. This study uses quantitative method through multiple linear regression. Data was collected by spreading questionnaires; 300 respondents have participated in this research. This research focused on domestic young adults in Indonesia who already had experience in hostel service as respondents. This study found that perceived value in the form of price is the most influential aspect that influences young adult tourist satisfaction towards the hostel business.

Hedging Risk with Derivatives in the Rain-Sensitive Hospitality Industry

2019 ◽  
Vol 43 (4) ◽  
pp. 544-572
Author(s):  
Simona Franzoni ◽  
Cristian Pelizzari
Keyword(s):  
Risk Management ◽  
Hospitality Industry ◽  
Second Step ◽  
Numerical Application ◽  
Lake Garda ◽  
Proposed Model ◽  
Hospitality Firms ◽  
Negative Impacts ◽  
Economic Damages

Weather is a fundamental resource for tourism, but adverse meteorological events (such as persistent rain) need to be considered by hospitality firms because of the increasing economic damages they cause. The study adds to the weather derivative and tourism literature by advancing a model for the rainfall risk management of hospitality firms. It aims to show, in two steps, how hospitality firms could share the risks caused by rain with counterparties by adopting a rainfall derivative to mitigate the negative impacts of rain on profitability. In particular, the first step of the proposed model is based on scenario correlation between business performances and rain. The second step introduces rainfall derivatives and analyzes their impact on the earnings before interest and taxes of hospitality firms. The model is supported by a numerical application covering the decade 2005 to 2014 and based on the business performances of 25 hotels located on Lake Garda, Italy and on the amount of rainfall on that lake.

scholarly journals Applying Analytical Hierarchy Process to Supplier Selection and Evaluation in the Hospitality Industry: A Multiobjective Approach

2015 ◽  
Vol 65 (s2) ◽  
pp. 309-323 ◽  
Author(s):  
Kaie-Chin Chung
Keyword(s):  
Supplier Selection ◽  
Hospitality Industry ◽  
Multicriteria Decision Making ◽  
Primary Objective ◽  
Contributing Factors ◽  
Service Setting ◽  
Analytic Hierarchical Process ◽  
Multiobjective Approach ◽  
Survey Results ◽  
Hospitality Firms

The present study’s primary objective is to identify contributing factors in selecting and evaluating a seafood supplier within the Taiwanese hospitality industry. It illustrates the application of a multicriteria decision-making process to supplier selection within a service setting where it is less common than in a manufacturing context. To implement the study, a survey instrument was created and submitted to Taiwanese hospitality firms, namely hotels and restaurants, to identify contributing factors in the selection of a seafood supplier within six initial areas concerning food hygiene, stafftraining, crisis management, information technology, competitive ability, and logistics and quality assurance. The analytic hierarchical process (AHP) was then applied to the survey results, and the first- and second-level hierarchical factors were rigorously identified and ranked. These can be regarded as useful benchmarks in identifying and ranking the selection and evaluation of a food supplier within the industry. The present study enhances the understanding of supplier selection in the hospitality industry and provides insights which hospitality firms can apply in managing their supply chains. The managerial and research implications of these findings are discussed.

scholarly journals Community Preventive Measures Related to Coronavirus Disease-19 among Iraqi Population

2020 ◽  
Vol 8 (T1) ◽  
pp. 325-329
Author(s):  
Taqi Mohammed Jwad Taher ◽  
Shaymaa Abdul Lateef Al-Fadhul ◽  
Zainab Abbas Hassooni
Keyword(s):  
Preventive Measures ◽  
Health Workers ◽  
Cross Sectional Study ◽  
Male Students ◽  
Cross Sectional ◽  
Effective Strategies ◽  
Preventive Practices ◽  
Significant Difference ◽  
The Government ◽  
Mean Differences

BACKGROUND: Coronavirus (CoV) disease (COVID)-19 outbreak is considering as a health disaster which threatens the world right now because of its higher infectivity and unavailability of definite vaccine or treatment. The only effective strategies are a commitment to prevention and quarantine of the diseased people to decrease the transmission and spreading. AIM: The objective of the study was to assess the preventive measures adopted by the Iraqi population to protect themselves from acquiring severe acute respiratory syndrome-CoV-2 infection in correlation with their age, sex, educational level, and occupation. METHODS: A total of 619 volunteers were involved in this online cross-sectional study, all of them answered a semi-structured questionnaire including 14 questions regarding the preventive practices. The questionnaire was distributed into three general and mixed Facebook groups during the period from April 18 to 28. Data analyzed by SPSS version 23 using frequency tables and descriptive statistics for numerical continuous age variable, t-test, and ANOVA were used for mean differences in the preventive scores. RESULTS: The sociodemographic features of participants were showed that 81.3% were women and 91.9% had college or higher education. The majority (75.6%) were <30 years old and 42.5% governmentally employed. The mean preventive practice score mentioned by them was 2.60 ± 0.28 with the highest three scores was for stay away from infected and sick people, avoid crowded places, and avoid travel and commuting. A significant difference was found in the practice score according to age, gender, and occupation (p < 0.001). CONCLUSIONS: Iraqi people mentioned that they always adhere to the health instructions related to COVID-19 prevention as suggested by the government, health workers, and organizations. Male, students, and people younger than 30 years are less frequently followed the main preventive measures.

scholarly journals Strategies and methods for the correction of obesity and associated cardiovascular risk

2019 ◽  
pp. 61-67
Author(s):  
T. Yu. Kuznetsova ◽  
M. A. Druzhilov ◽  
G. A. Chumakova ◽  
N. D. Veselovskaya
Keyword(s):  
Adipose Tissue ◽  
Cardiovascular Risk ◽  
Cardiovascular Diseases ◽  
Preventive Measures ◽  
Subcutaneous Fat ◽  
Effective Strategies ◽  
Brown Adipose ◽  
Individual Program ◽  
Basic Ideas ◽  
Visceral Adipose

Today, there is a need to study obesity from the perspective of associated with it cardiovascular risk correcting. Future researches will have to study the pathophysiology of adipose tissue in greater detail, including tissue, cellular and molecular levels, in order to develop the most effective strategies for therapeutic and preventive measures. At the same time, taking into account the basic ideas about the role of cardiorespiratory fitness in the etiopathogenesis of cardiovascular diseases, the ratio of fat free and fat mass, white and brown adipose tissue, subcutaneous fat and visceral adipose tissue, main directions of these measures becomes obvious. This article discusses strategies for correcting obesity and associated cardiovascular risk as part of primary and secondary prevention of cardiovascular diseases and suggests an algorithm for developing an individual program of preventive measures for an obese patient.

scholarly journals AN ANALYSIS OF COMPETITIVE CAPABILITIES AND ACCOMMODATION PERFORMANCE FOR SMALL AND MEDIUMSIZED ACCOMMODATIONS (SMSAs) IN EAST-COAST OF MALAYSIA DURING THE COVID-19 PANDEMIC

2021 ◽  
Author(s):  
Siti Nur ‘Atikah Zulkiffli ◽  
◽  
Siti Falindah Padlee ◽  
Nur Farah Zafira Zaidi ◽  
Noor Zatul Iffah Hussin ◽  
...  
Keyword(s):  
Regression Analysis ◽  
Human Resource ◽  
Hospitality Industry ◽  
East Coast ◽  
The Other ◽  
Business Climate ◽  
Competitive Capabilities ◽  
Two Factors ◽  
Hospitality Firms ◽  
The Impact

The COVID -19 pandemic has posed an unprecedented threat to the hospitality industry. Numerous hospitality firms have been impacted by strategies used to flatten the COVID-19 curve. Hospitality firms are required to significantly alter their operations in the COVID-19 business climate in order to secure industry survival and to mitigate the impact of the pandemic. As a result, this study focuses on small and medium-sized accommodations (SMSAs) on Malaysia’s East Coast, which are particularly hard hit by the pandemic. The study of SMSAs on Malaysia’s East Coast discovered that marketing and human resource management contribute significantly to accommodation performance, while the other two factors have a negligible effect on accommodation performance during this pandemic, as determined by multiple regression analysis.

scholarly journals India Research Management Initiative (IRMI) – an initiative for building research capacity in India

2019 ◽  
Vol 4 ◽  
pp. 18
Author(s):  
Savita Ayyar ◽  
Shahid Jameel
Keyword(s):  
Public Funding ◽  
Research Capacity ◽  
Support Service ◽  
Research Management ◽  
Management Support ◽  
Pilot Phase ◽  
Multiple Stakeholders ◽  
Research And Innovation ◽  
Systemic Development ◽  
Future Policy

Research and innovation are growing in India with significant investments being made towards institutions, researchers and research infrastructure. Although still under 1% of GDP, funding for science and technology in India has increased each year for over two decades. There is also increasing realization that public funding for research should be supplemented with that from industry and philanthropy. Like their counterparts worldwide, Indian researchers require access to professional research management support at their institutions to fully leverage emerging scientific opportunities and collaborations. However, there are currently significant  gaps in the research management support available to these researchers and this has implications for research in India. The India Research Management Initiative (IRMI) was launched by the Wellcome Trust/DBT (Department of Biotechnology, Government of India) India Alliance (hereafter India Alliance) in February 2018 to narrow these gaps. A 12-month pilot phase has enabled conversations across multiple stakeholders. In this Open Letter, we share some insights from the IRMI pilot phase, which could aid systemic development and scaling up of research management as a professional support service across India. We anticipate these will stimulate dialogue and guide future policy and interventions towards building robust research and innovation ecosystems in India.

scholarly journals Developing a Decision-Making Framework to Improve Healthcare Service Quality during a Pandemic

2021 ◽  
Vol 5 (1) ◽  
pp. 3
Author(s):  
Gowthaman Sivakumar ◽  
Eman Almehdawe ◽  
Golam Kabir
Keyword(s):  
Decision Making ◽  
Service Quality ◽  
Decision Makers ◽  
Healthcare Sector ◽  
Multiple Stakeholders ◽  
Effective Strategies ◽  
Part Time ◽  
Decision Making Framework ◽  
Improving Patient Care ◽  
Collaborative Decision

The COVID-19 pandemic has significantly impacted almost every sector. This impact has been especially felt in the healthcare sector, as the pandemic has affected its stability, which has highlighted the need for improvements in service. As such, we propose a collaborative decision-making framework that is capable of accounting for the goals of multiple stakeholders, which consequently enables an optimal, consensus decision to be identified. The proposed framework utilizes the best–worst method (BWM) and the Multi-Actor Multi-Criteria Analysis (MAMCA) methodology to capture and rank each stakeholder’s preferences, followed by the application of a Multi-Objective Linear Programming (MOLP) model to identify the consensus solution. To demonstrate the applicability of the framework, two hypothetical scenarios involving improving patient care in an intensive care unit (ICU) are considered. Scenario 1 reflects all selected criteria under each stakeholder, whereas in Scenario 2, every stakeholder identifies their preferred set of criteria based on their experience and work background. The results for both scenarios indicate that hiring part-time physicians and medical staff can be the effective solution for improving service quality in the ICU. The developed integrated framework will help the decision makers to identify optimal courses of action in real-time and to select sustainable and effective strategies for improving service quality in the healthcare sector.

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