Faktor – factor yang Berhubungan dengan Kepuasan Keluarga Pasien di Instalasi Gawat Darurat Rumah Sakit Panti Rapih Yogyakarta

ABSTRACT Background : Patient satisfaction is a feeling of pleasure or satisfaction that the services received have met or exceeded the patient's expectations (Nursalam, 2016). Emergency Room (ER) is a part that serves patients with emergency conditions, the action must be effective and efficient according to the quality of service. Satisfaction of patients and their families needs to be measured to improve the quality of services in the Emergency Room Purpose : This study aims to find out relations between the factors related to family satisfaction of patients in the Emergency Room at Panti Rapih Hospital, Yogyakarta. Methods : This research is a quantitative study with a correlational descriptive method using a cross sectional approach. The instrument used was the Patient satisfaction questionnaire format 10 compiled by the previous researcher and the questionnaire about factors related to satisfaction compiled by the researcher. The sample in this study used a non probability sampling with accidental sampling method. The number of respondents is 75 people. The study was conducted on January 13, 2021 to January 28, 2021, Univariate analysis using percentage analysis and bivariate analysis using Spearman correlation to determine the factors associated with satisfaction. Result :There is a significant positive relationship between performance factors and patient family satisfaction (p value = 0.000) rho value = 0.533, there is a significant positive relationship between the facility factor and patient family satisfaction (p value = 0.000) rho value = 0.474, there is a significant positive relationship between service factors and patient family satisfaction (p value = 0.000) rho value = 0.550, there is a significant positive relationship between communication factors and patient family satisfaction (p value = 0.000) rho value = 0.471, there is a significant positive relationship between the atmosphere factor and patient's family satisfaction (p value = 0.000) rho value = 0.513, there is a significant positive relationship between the location factor and patient's family satisfaction (p value = 0.000) rho value = 0474, there is a significant positive relationship between visual design and patient family satisfaction ( p value = 0.000) rho value = 0.435. Conclusion : There is a significant, positive relationship between performance factors, facilities, services, communication, atmosphere, location and visual design on the patient's family satisfaction. This research can be used as a reference in an effort to increase patient and family satisfaction in the hospital.

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Patient’s Satisfaction With Quality of Care at a National Health Insurance Clinic at a Tertiary Center, South-South Nigeria

Journal of Patient Experience ◽

10.1177/2374373520981471 ◽

2021 ◽

Vol 8 ◽

pp. 237437352098147

Author(s):

Temitope Esther Olamuyiwa ◽

Foluke Olukemi Adeniji

Keyword(s):

Health Care ◽

Patient Satisfaction ◽

Quality Of Care ◽

Health Insurance ◽

National Health Insurance ◽

National Health ◽

Bivariate Analysis ◽

P Value ◽

Tertiary Center

Introduction: Patient satisfaction is a commonly used indicator for measuring the quality of health care. This study assessed patients’ satisfaction with the quality of care at the National Health Insurance Scheme (NHIS) clinic in a tertiary facility. Methods: It was a descriptive cross-sectional study in which 379 systematically selected participants completed an interviewer-administered, semi-structured questionnaire. Data were analyzed using Statistical Package for Social Sciences (SPSS) version 23. Bivariate analysis was performed using Pearson χ2 with a P value set at ≤ .05. Results: The study found out that about half (193, 50.9%) of the respondents were satisfied with the availability of structure. Patients were not satisfied with waiting time in the medical records, account, laboratory, and pharmacy sections. Overall, 286 (75.5%) of the respondents were satisfied with the outcome of health care provided at the NHIS clinic. A statistically significant association ( P = .00) was observed between treatment outcome and patient satisfaction. Conclusion: There is a need to address structural deficiencies and time management at the clinic.

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Study of the Relationship Between Hearing Loss and Cognitive Performance at Chronic Exposure to Noise

Iranian Red Crescent Medical Journal ◽

10.5812/ircmj.102092 ◽

2020 ◽

Vol 22 (7) ◽

Author(s):

Iraj Alimohammadi ◽

Fakhradin Ahmadi Kanrash ◽

Shahram Vosoughi ◽

Jamileh Abolaghasemi ◽

Mohammad Hossein Chalak ◽

...

Keyword(s):

Hearing Loss ◽

Cognitive Performance ◽

Positive Relationship ◽

Sound Intensity ◽

Work Environments ◽

P Value ◽

Physical Factors ◽

Intensity Level ◽

Significant Positive Relationship ◽

The Relationship

Background: Noise is considered as one of the most significant and dangerous physical factors in work environments, and due to the advancement of industries, it has become a threat to physical and psychological health in the current era. In addition to its undesirable effects on the hearing system, noise can have harmful non-auditory effects that may cause physiological disorders and cognitive impairment. Objectives: This study aimed to investigate the relationship between hearing loss and workers’ cognitive performance in an industrial environment. Methods: A total of 300 individuals were enrolled in this study after their informed consent was obtained, and their compliance with the inclusion and exclusion criteria was confirmed. Based on the sound intensity level, the individuals were classified into two groups of exposure to > 85 dB (n = 196) and ≤ 85 dB (n = 104). To measure the individuals’ occupational exposure at an 8-hour equivalent level based on the ISO 9612: 2009 standard, the Testo device (Model CEL-815) was used with the precision of 0.5 dB. The most common weighting that is used in noise measurement is A-weighting. Like the human ear, this effectively cuts off the lower and higher frequencies that the average person cannot hear. The DANPLEX-AS54 device was also used to check audiometry. To investigate the workers’ hearing performance, two psychological tests, namely Stroop and TOL, were used as well. Results: Hearing loss was higher among workers exposed to a sound intensity level of > 85 dB than those exposed to a sound intensity level of ≤ 85 dB, and this difference was significant in all sound level frequencies (NIHL left ear: for ≤ 85 dB: 25.92 and for > 85 dB: 27.49) (NIHL right ear: for ≤ 85 dB: 27.62 and for > 85 dB: 29.50) (P value < 0.05). The results showed a significant positive relationship between cognitive indicators and hearing loss (P value < 0.05). Moreover, the study of cognitive indicators in the two groups revealed that the mean change of cognitive performance indicators was higher among subjects exposed to a higher sound intensity level (P value < 0.05). Conclusions: The results of this study showed that noise-induced hearing loss in work environments had a significant positive relationship with cognitive indicators. In other words, an increase in the hearing loss level would result in changes in cognitive indicators such as number of errors and response time.

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EVALUASI KUALITAS PELAYANAN KESEHATAN DASAR TERHADAP KEPUASAN PASIEN DI PUSKESMAS KOTA BUKITTINGGI TAHUN 2020

Jurnal BONANZA: Manajemen dan Bisnis ◽

10.47896/mb.v1i2.287 ◽

2020 ◽

Vol 1 (2) ◽

pp. 98-109

Author(s):

Sriyus Yus Angelia ◽

Sari Asih Utami ◽

Mezza Yanti ◽

Ratna Willys ◽

Sumihardi Sumihardi

Keyword(s):

Patient Satisfaction ◽

Service Quality ◽

Health Center ◽

Information Provision ◽

Distribution Data ◽

P Value ◽

A Value ◽

Data Collection Technique ◽

Satisfaction With Services

This research was based on the results of the BPJS assessment of the Guguk Panjang Health Center where the impression value of the Guguk Panjang Health Center was 66.25%. The research method used is a quantitative approach. The data collection technique used was questionnaire distribution. Data analysis used Outer Loading and Inner Loading analysis, while data processing was assisted by using SemPLS software. Based on the results of the study, the authors concluded that the quality of basic health services has a relationship with patient satisfaction. There is a relationship between the dimensions of service quality simultaneously. From the research results, it was obtained that the dimension of the service quality variable that had the greatest impact on patient satisfaction was the dimension of Assurance (Keteramplan) with an Original Sample value of 0.22. (p. Value 0.50%). Whereas for the officer reliability dimension there is no relationship with patient satisfaction with a hypothesis value of 0.449 0.05 as well as the dimensions of responsiveness and information provision there is no relationship with patient satisfaction with a value of 0.535 0.04. Thus, patient satisfaction with services at the Puskesmas Kota Bukittinggi is prioritized for improvement in the dimensions of reliability and responsiveness of officers.Penelitian ini dilatar belakangi dari hasil penilaian BPJS terhadap Puskesmas Guguk Panjang dimana Nilai Kesan terhadap Puskesmas Guguk Panjang 66,25%. Metode penelitian yang digunakan adalah dengan pendekatan kuantitatif. Teknik pengumpulan data yang digunakan adalah penyebaran kuesioner. Analisis data menggunakan Analisis Outer Loading dan Inner Loading, sedangkan pengolahan data dibantu dengan menggunakan software SemPLS. Berdasarkan hasil penelitian, penulis membuat kesimpulan bahwa kualitas pelayanan kesehatan dasar ada hubungan dengan kepuasan pasien. Ada hubungan antara dimensi-dimensi kualitas pelayanan secara simultan. Dari hasil penelitian diperoleh data bahwa dimensi variabel kualitas pelayanan yang paling besar terhadap kepuasan pasien adalah dimensi Assurance (Keteramplan) dengan nilai Original Sampel 0, 222 yang kedua adalah kenyamanan lingkungan dengan hasil hipotesa (p value 0,017), sedangkan dimensi yang kecil adalah dimensi Empathy (p. Value 0.50%). Sedangkan untuk dimensi Kehandalan Petugas tidak ada hubungan dengan Kepuasan Pasien dengan nilai hipotesa 0,449 0,05 begitu juga dengan dimensi Daya tanggap dan pemberian informasi tidak ada hubungan dengan kepuasan pasien dengan nilai 0,535 0,04. Dengan demikian kepuasan pasien terhadap pelayanan di Puskesmas Kota Bukittinggi diutamakan peningkatan pada dimensi Kehandalan dan Daya Tanggap Petugas.

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HUBUNGAN MUTU PELAYANAN DENGAN KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT UMUM DAERAH TAMIANG LAYANG

Jurnal Publikasi Kesehatan Masyarakat Indonesia ◽

10.20527/jpkmi.v4i2.3841 ◽

2017 ◽

Vol 4 (2) ◽

Cited By ~ 1

Author(s):

Grace Siama Juwita ◽

Lenie Marlinae ◽

Fauzie Rahman

Keyword(s):

Quality Of Service ◽

Patient Satisfaction ◽

Quality Of Care ◽

Average Length ◽

P Value ◽

Chi Square ◽

Average Length Of Stay ◽

Turn Over ◽

Occupation Rate

Abstrak Rumah Sakit Umum Daerah (RSUD) Tamiang Layang merupakan rumah sakit umummilik Pemerintah Daerah Barito Selatan. Data Bed Occupation Rate (BOR), Average Length Of Stay (ALOS), dan Bed Turn Over (BTO) pada tahun 2013-2014 mengalami penurunan yang artinya bahwa mutu pelayanan di rumah sakit juga semakin menurun. Tujuan penelitian ini adalah untuk menjelaskan hubungan mutu pelayanan pasien rawat inap dengan kepuasan pasien RSUD Tamiang Layang. Rancangan penelitian menggunakan cross sectionaldengan jumlah sampel 52 responden menggunakan metodeproportionalrandom sampling.Instrumen yang digunakan berupa kuesioner dan data dianalisis menggunakan uji Chi Square. Hasil penelitian menunjukkan bahwa terdapat hubungan antara mutu pelayanan dalam dimensi kehandalan (reliability), jaminan (assurance), bukti langsung(tangible), empati (empathy)dan daya tanggap (responsiveness)dengan kepuasan kerja dengan masing-masing p-value 0,000. Diharapkan agar pihak RSUD Tamiyang Layang dapat meningkatkan mutu pelayanansehingga kepuasan pasien terhadap mutu pelayanan dapat meningkat, sehingga dapat memaksimalkan kepercayaan pasien dalam memanfaatkan pelayanan kesehatan. Kata-kata kunci: Rumah sakit, mutu pelayanan, kepuasan, pasien Abstract Regional General Hospital (Hospital) Tamiang Layang is a general hospital belonging to the Regional Government of South Barito. Data Bed Occupation Rate (BOR), Average Length Of Stay (ALOS), and Bed Turn Over (BTO) in 2013-2014 has decreased, which means that the quality of care in hospitals is also declining. The purpose of this study was to describe the relationship of quality of service inpatients with hospital patient satisfaction Tamiang Layang. Using a cross sectional study design with a sample of 52 respondents using proportional random sampling method. The instrument used was a questionnaire and the data were analyzed using chi square test. The results showed that there is a relationship between the quality of service in the dimensions of reliability (reliability), assurance (assurance), direct evidence (tangible), empathy (empathy) and responsiveness (responsiveness) and job satisfaction with each of the p-value of 0.000. It is hoped that the hospitals Tamiyang Layang can improve the quality of care that patient satisfaction with the quality of service can be increased, so as to maximize the patient's belief in the use of health services. Keywords: Hospital, quality of service, satisfaction, patient

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Determinants that Influence the Quality of Outstanding Services on Patient Satisfaction in dr. H. Moh. Anwar General Hospital Sumenep District

JOURNAL FOR QUALITY IN PUBLIC HEALTH ◽

10.30994/jqph.v5i1.273 ◽

2021 ◽

Vol 5 (1) ◽

pp. 185-194

Author(s):

Susiyati Susiyati ◽

Katmini Katmini

Keyword(s):

Patient Satisfaction ◽

Health Services ◽

Service Quality ◽

Response Time ◽

General Hospital ◽

Linear Regression Analysis ◽

P Value ◽

Outpatient Services ◽

Cross Sectional

Quality hospital services are always a hope for every user of health services and along with the development of science and technology, people are increasingly critical in assessing health services. The purpose of this study was to analyze the effect of loyalty and response time on the quality of outpatient services and patient satisfaction in General Hospital dr. H. Moh. Anwar, Sumenep Regency. The design of this research is an observational quantitative study with a cross sectional approach with the focus of the research directed at analyzing the effect of loyalty and response time on the quality of outpatient services and patient satisfaction in General Hospital dr. H. Moh. Anwar, Sumenep Regency. The total population is 271 respondents and a sample of 109 respondents is taken by the Accidental Sampling technique. The findings showed that most of the respondents had sufficient category loyalty as many as 56 respondents (51.4%). Most of the respondents rated the response time in the medium category as many as 56 respondents (51.4%). Most of the respondents have a moderate category of service quality as many as 55 respondents (50.5%). Most respondentssatisfied as many as 65 respondents (59.6%). Based on the results of the Linear Regression analysis of the service quality variable on utilization, it shows that the p-value <0.05 then H0 is rejected and H1 is accepted, so it can be concluded that there is an influence of loyalty and response time on the quality of outpatient services and patient satisfaction in General Hospital dr. H. Moh. Anwar, Sumenep Regency. It is expected that respondents can provide constructive input and criticism so that the services provided can be in accordance with what is expected.

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ANALISIS KUALITAS PELAYANAN, SARANA PRASARANA DAN LINGKUNGAN TERHADAP KEPUASAN PASIEN

Care Jurnal Ilmiah Ilmu Kesehatan ◽

10.33366/jc.v7i2.1087 ◽

2019 ◽

Vol 7 (2) ◽

pp. 39

Author(s):

Sripina Ulandari ◽

Sunarsih Yudawati

Keyword(s):

Quality Of Service ◽

Patient Satisfaction ◽

Data Analysis ◽

Linear Regression ◽

Health Center ◽

Sampling Technique ◽

Quality Of Services ◽

P Value ◽

The Relationship

The puskesmas must still be able to maintain the quality of services supported by adequate facilities and infrastructure and be supported by the creation of a clean, beautiful, neat and pleasant environment so as to meet the expectations or needs of patients. The purpose of this study was to analyze the relationship between the quality of services, facilities and the environment for patient satisfaction at Pujon Health Center Malang Regency.The type of research used is explanatory reset. The sampling technique used was purposive sampling. The sample in this study were patients who came to treatment (at least 2 times treatment) or patients who had used services to the Health Center as many as 150 respondents. Collecting data uses observation techniques, interviews, questionnaires and documentation. The data analysis used is multiple linear regression. Based on the results of the study prove the existence of a significant influence between the quality of service, infrastructure and environment on patient satisfaction in Health Center (p-value 0.034

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Hubungan waktu tunggu dan length of stay (LOS) Dengan kepuasan pasien di instalasi Gawat darurat rsud jombang

Jurnal Keperawatan Muhammadiyah ◽

10.30651/jkm.v4i1.2200 ◽

2019 ◽

Vol 4 (1) ◽

Author(s):

Siti Maghfiroh ◽

Ratna Puji Priyanti ◽

Alik Septian Mubarrok

Keyword(s):

Quality Of Service ◽

Length Of Stay ◽

Emergency Room ◽

General Hospital ◽

Waiting Time ◽

Statistical Tests ◽

P Value ◽

Spearman Rank ◽

R Value

Introduction: Waiting time and length of stay ( LOS ) is one of indicators the quality of service in emergency room (ER ) that affects satisfaction patients, where speed and the accuracy is the essence service in ER. Research aims to understand the relations of waiting time and LOS with satisfaction patients in of emergency room Jombang general hospital. Method: This research using correlational design with cross sectional approached. The technique sampling is accidental sampling. The population were 1.204 people. And the sample size 60 people. Data collection used a questionnaire for measuring satisfaction patients and observation stopwatch a use for measuring waiting time and LOS. Data analyzed by statistical tests the spearman rank. Result: The results of the study obtained 31 people ( 51.7 % ) of respondents with waiting time slow, 24 people ( 40,0 % ) of respondents with los slow, while for the satisfaction of patients 31 people ( 51.7 % ) of a patient is satisfied with service. Statistical tests the spearman rank showsed that waiting time with satisfaction obtained r value = 0,666, p value = 0,000. To LOS with satisfaction the r value = 0,350, p value = 0,006. There is a significant relation exists between waiting time and LOS with satisfaction patients. Discussion: Waiting time and LOS significant correlated with satisfaction patients in ER Jombang general hospital. The ER in Jombang general hospital is expected to have strong commitment, to give priority to the quality of service and interests of patients. Health workers is expected to give rapid service, right and respond to the problem of patients. And advanced research required about satisfaction patients in ER and the supporting factors.

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IMPLEMENTASI PANGGILAN GEREJA MELALUI PELAYANAN DALAM HOSPITALISASI KRISTEN

10.31219/osf.io/mq4ge ◽

2021 ◽

Author(s):

Thresia Ampulembang

Keyword(s):

Family Satisfaction ◽

Observational Research ◽

P Value ◽

Pediatric Nurses ◽

Validity And Reliability ◽

Chi Square ◽

Cross Sectional ◽

Patient Will ◽

Nurses Role

Family satisfaction survey is important to measur e the quality of pediatric nursing care. The dimensions of the quality of nursing services are divided into five part. They are reliability, responsiveness, assurance, emphaty, and tangibles. The purpose of this research was analyzed the relation between pediatric nurses role and family satisfactory level during the hospitalization process at the child care spaces at Balung regional hospital Jember . This research use d an analytical observational research with cross sectional approach. The m ethod collected the sample used quota sampling. The research sample in this study were 35 respondents. Validity and reliability test used the Pearson Product Moment and Cronbach Alpha test . Data were analyzed using nonparametric Chi Square. The result showed that there were correlation between pediatric nurses role with family satisfactory with p value: 0,027 less than α: 0.05. Pediatric nurse at the hospital is expected to carry out its role in a professional manner so as to improve patient andfamilysatisfaction.Highfamilysatisfactory gives a positive experience and loyalty to hospital services, so the patient will return to the hospital and using health services again in the future.

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Pengaruh kinerja petugas kesehatan pada tingkat kepuasan pasien

HOLISTIK JURNAL KESEHATAN ◽

10.33024/hjk.v14i2.2442 ◽

2020 ◽

Vol 14 (2) ◽

pp. 187-194

Author(s):

M. Arifki Zainaro ◽

Muhammad Nurhidayat

Keyword(s):

Public Health ◽

Patient Satisfaction ◽

Health Services ◽

Job Performance ◽

Health Workers ◽

P Value ◽

Cluster Sampling ◽

Public Health Centre ◽

Actual Performance

The performance of health workers and patient satisfaction Background: Patient satisfaction related to the quality of health services by knowing the level of patient satisfaction, puskesmas can improve service quality. The percentage of patients who expressed satisfaction with the service based on the results of the survey with standard instruments. HR performance is a term derived from the word Job Performance or Actual Performance (work performance or actual achievement achieved by someone)Purpose: To determine the effect of the performance of health workers on patient satisfaction in Public health centers.Method: A quantitative with the design correlative. The population were patients who were inpatient at 7 Public Health Centers in West Lampung District, with a total sample of 130 respondents. Sampling in this study using the Cluster Sampling method (Sample Area)Results: Most respondents rated the performance of health workers in the poor category of 78 respondents (60.0%) and the majority of respondents were dissatisfied numbered 69 respondents (53.1%). Based on the results of statistical tests, p-value 0.034 or p-value <α (0.05) is obtained, which means there is a relationship between health worker performance and patient satisfaction.Conclusion: The results of this study are expected that the Public health centre management can improve the performance of nurses and can develop or update the best quality of service for patients, by providing facilities, facilities and infrastructure to support health services, improve all quality service procedures and improve performance related programs, and by improving health status, so that patient satisfaction can be improved.Keywords: The performance; Health workers; Patient satisfaction Pendahuluan : Kepuasan pasien yang berhubungan dengan mutu pelayanan kesehatan dengan mengetahui tingkat kepuasan pasien, puskesmas dapat meningkatkan mutu pelayanan. Persentasi pasien yang menyatakan puas terhadap pelayanan berdasarkan hasil survey dengan instrument yang baku. Kinerja SDM merupakan istilah yang berasal dari kata Job Performance atau Actual Performance (prestasi kerja atau prestasi sesungguhnya yang dicapai seseorang)Tujuan : Diketahui pengaruh kinerja petugas kesehatan terhadap kepuasan pasien Di Puskesmas Se-Kabupaten Lampung Barat Tahun 2019.Metode : Kuantitatif dengan desain yang digunakan dalam penelitian ini adalah korelatif. Populasi dalam penelitian ini adalah pasien yang datang berobat/dirawat pada Puskesmas Se-Kabupaten Lampung Barat, dengan jumlah sampel di 7 Puskesmas berjumlah 130 responden. Pengambilan sampel dalam penelitian ini menggunakan metode Cluster Sampling (Area Sampel)Hasil : Sebagian besar responden menilai kinerja petugas kesehatan dalam kategori buruk berjumlah 78 responden (60,0%) dan sebagian besar responden merasa tidak puas berjumlah 69 responden (53,1%). Berdasarkan hasil uji statistik, didapatkan p-value 0,034 atau p-value < nilai α (0,05) yang artinya terdapat hubungan antara kinerja petugas kesehatan dengan kepuasan pasien.Simpulan: Hasil penelitian ini diharapkan agar pihak Puskesmas dapat meningkatkan kinerja perawat dan dapat mengembangkan atau memperbaharui kualitas pelayanan yang terbaik untuk pasien, dengan cara menyediakan fasilitas, sarana dan prasarana dalam menunjang pelayanan kesehatan, memperbaiki semua tatacara pelayanan yang bermutu serta meningkatkan program kinerja yang berhubungan dengan peningkatan status kesehatan, sehingga kepuasan pasien dapat ditingkatkan.

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Hubungan Antara Dukungan Sosial Dan Kualitas Attachment Pada Ibu Dengan Resiliensi Remaja Quasi Broken Home Di SMP Negeri 3 Babat

Persona Jurnal Psikologi Indonesia ◽

10.30996/persona.v2i3.157 ◽

2013 ◽

Vol 2 (3) ◽

Author(s):

Alif Dian Cahyaning Tyas

Keyword(s):

Social Support ◽

Positive Relationship ◽

Significant Positive Relationship ◽

Resilience Scale ◽

Attachment Quality ◽

Data Collection Instrument ◽

Broken Home ◽

Effective Contribution ◽

Attachment To Mother

Abstract, This study aimed to determine the correlation between social support and quality of attachment in mothers with adolescent resilience quasi broken home in SMP Negeri 3 Babat. The subjects were students of SMP Negeri 3 Babat many as 107 people. Sampling using purposive sampling. Data collection instrument used in this study is resilience scale, the scale of social support and quality of attachment scale that refers to making according to Likert scale. Results of data analysis using regression. Anareg get results F = 325.846 with p = 0.00 (p <0,01). Variables of social support and quality of attachment to mother simultaneously and significantly correlated with resilience. Partially, found the value of t Regression between social support with resilience = 10 528, and partial r = 0.718, p = 0.00 (p <0.01), this means that there is a significant positive relationship between social support with resilience. Partial test also found the value of the variable t Regression between attachment quality with resilience = 9.380, and partial r = 0.677, p = 0.000 (p <0.01), this means that there is a significant positive relationship between quality of attachment with resilience. The results showed that the third hypothesis is accepted. Effective contribution of social support variables and quality of attachment towards resilience is at 86.2% (R square =0.862).Â Keywords: Social Support, Quality of Attachment to Mother, Adolescent Resilience Quasi Broken Home in SMP Negeri 3 Babat.

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