scholarly journals Internet Banking Among Baby Boomers: A Case Study on Customer Satisfaction in Bangsar, Kuala Lumpur

2020 ◽  
Vol 5 (5) ◽  
pp. 24-43
Author(s):  
Yeap Pei Xin ◽  
Vasithra Devamanickam ◽  
Nur Izyan Syazwani Binti Ismail Marzuki ◽  
Siti Nur Aminah Binti Wan Ahmad Daknam ◽  
Siti Noratikah Binti Adnan ◽  
...  
Keyword(s):  
Customer Satisfaction ◽  
Conceptual Framework ◽  
Baby Boomers ◽  
Quantitative Method ◽  
Internet Banking ◽  
Survey Questionnaire ◽  
Kuala Lumpur ◽  
Independent Variables ◽  
Two Independent Variables

The present study focuses on the factors relating to why Baby Boomers are reluctant to adopt internet banking and to investigate the level of convenience experienced when using it. A quantitative method was employed to analyse the data based on the conceptual framework. A survey questionnaire was chosen as the research instrument. The findings show that the two independent variables, service quality and convenience, did not correlate, but there was a significant affect from customer satisfaction with internet banking among the Baby Boomer respondents. The R-squared value was 0.928, meaning that 92.8% of the both independent variables affected the dependent variable. Another 7.2% was indicated for other independent variables not used in this study.

Inferential Sets and Person Perception: A Partial Replication and Extension

1973 ◽  
Vol 37 (2) ◽  
pp. 479-482 ◽  
Author(s):  
James Mc Call ◽  
Gordon Rae
Keyword(s):  
Person Perception ◽  
Stimulus Person ◽  
Semantic Differential ◽  
Partial Replication ◽  
Female Stimulus ◽  
Independent Variables ◽  
Male Stimulus ◽  
Adjective Pair ◽  
Two Independent Variables

203 female Ss read a short case-study and a group of related questions. They were then required to complete a 12 adjective-pair semantic differential indicating their dispositional judgments of the stimulus person in the narrative. Two independent variables were manipulated, the sex of the stimulus person and the group of questions asked. One group of questions was intended to induce a situation-matching set and the other a causal-genetic set. Ss in the situation-matching group rated the male stimulus person more hard ( p < .05), more bold ( p < .01), and less emotional ( p < .05) than Ss in the causal-genetic group. In the case of the female stimulus person Ss in the situation-matching group perceived her as more bold ( p < .05). Differences due to sex alone were found only for the situation-matching groups who perceived the female stimulus person as less hard ( p < .05) and less rugged ( p < .01) than the male.

The Influencing Factors of Customer Satisfaction: A Case Study of Shopee in Malaysia

2021 ◽  
Vol 39 (12) ◽  
Author(s):  
Pei Woon Yo ◽  
Daisy Mui Hung Kee ◽  
Jia Wen Yu ◽  
Meng Kui Hu ◽  
Yen Ching Jong ◽  
...  
Keyword(s):  
Customer Satisfaction ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Competitive Advantages ◽  
Survey Questionnaire ◽  
Perceived Ease Of Use ◽  
Perceived Trust ◽  
Successful Business ◽  
Total Orders

Shopee was the largest e-commerce platform in Southeast Asia in 2020 by gross merchandise value and total orders. It is currently one of the leading e-commerce platforms in Malaysia. Despite the intense competition in the e-commerce space, Shopee has expanded aggressively across the Southeast Asian region over the last few years. Its successful business expansion is likely attributed to its profound competitive advantages. This study aims to examine the primary factors influencing customer satisfaction towards using Shopee for online purchasing in Malaysia. A survey questionnaire was used for data collection. A total of 100 Shopee users from Malaysia responded to the survey. The findings revealed that perceived ease of use and perceived convenience had influenced the customer satisfaction toward online purchasing on Shopee in Malaysia. Meanwhile, perceived usefulness and perceived trust did not significantly influence customer satisfaction towards Shopee in Malaysia. This study provides Shopee with valuable insights and guidance on customers’ perception of Shopee, leading to improved customer satisfaction.

Optimization of Overcritical Organic Rankine Cycle

2016 ◽  
Vol 831 ◽  
pp. 306-315
Author(s):  
Qing Quan Wang ◽  
Sławomir Smoleń
Keyword(s):  
Numerical Method ◽  
Thermal Efficiency ◽  
Organic Rankine Cycle ◽  
Rankine Cycle ◽  
Working Fluid ◽  
Independent Variables ◽  
Hot Temperature ◽  
Working Fluid Selection ◽  
Two Independent Variables

This paper explores the optimization cases for overcritical Organic Rankine Cycle (ORC) in various situations. First the ORC optimization in terms of working fluid selection is discussed. In this case, thermal efficiencies for 10 different working fluids have been calculated under certain temperature frames and the results are compared. Second, overcritical optimization case in terms of variation of hot temperature and evaporation pressure is presented. In this overcritical ORC case, the influence of evaporation pressure on ORC thermal efficiency is studied by conducting a case study of R234a, and first 1-D freedom optimization case is discussed within the variation of evaporation pressure. 2-D freedom optimization is also considered, in which the two independent variables, hot temperature and evaporation pressure, are both varied within certain boundaries. This study employs numerical method for this 2-D problem and it is also presented in detail in the case study.

scholarly journals The Effect of Service Quality and Product Quality (Rooms and Food) on Consumer Satisfaction of Harris Sentul Hotel Bogor

2019 ◽  
Vol 3 (1) ◽  
pp. 71
Author(s):  
Hamdany Hamdany ◽  
Adhi Trirachmadi Mumin ◽  
Diena Mutiara Lemmy
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Product Quality ◽  
Consumer Satisfaction ◽  
Linear Regression Analysis ◽  
Independent Variables ◽  
Study Results ◽  
Quality Of Food ◽  
Two Independent Variables

Research on the influence of two independent variables namely service quality and product quality (of room and food) conducted at Harris Hotel Sentul Bogor aims to examine the level of its influence either partially or simultaneously on customer’s satisfaction as the dependent variable. The dimensions of service quality that are examined in terms of its influence on consumer satisfaction include elements of reliability, assurance, tangible, empathy and responsiveness. Some of the product quality indicators for the rooms quality examined to have its influence on customer satisfaction include elements of design, features, quality of performance and the perceive of quality while indicators for the quality of food products which considered to have effect on consumer satisfaction includes the element of taste of food, aroma of food and the presentation of food. The number of respondents who took part in the research was 300 of respondents who were the consumers invited to share their experience on the questioner during their stay at Harris Sentul Hotel. Data analysis techniques used in this study are linear regression analysis. The study results have answered the 3 hypotheses and show that service quality has a positive and significant influence on customer satisfaction partially likewise, the study results has showed that the quality of room and food have a strong influence on the level of customer satisfaction who stayed at Harris Sentul as well as study has showed that simultaneously the 2 (two) independent variables had a positive and significant effect.

scholarly journals Kualitas Pelayanan dan Fasilitas Mempengaruhi Kepuasan Konsumen di Bandar Udara Notohadi Negoro Jember

2021 ◽  
Vol 10 (1) ◽  
pp. 97-107
Author(s):  
Arif Fakhrudin
Keyword(s):  
Regression Analysis ◽  
Quantitative Analysis ◽  
Customer Satisfaction ◽  
Driving Force ◽  
Hypothesis Test ◽  
Sampling Technique ◽  
Quality Service ◽  
Test Quality ◽  
Independent Variables ◽  
Two Independent Variables

Transportation is a means that acts as a support, impetus and driving force. So thatpeople are more selective in choosing something, because people want servicesand facilities that exceed consumer expectations. This study aims to determine theeffect of service quality and facilities on customer satisfaction at Notohadi NegoroAirport, Jember. This study use two independent variables, namely the qualityservice and facility with a dependent costumer satisfaction. After a literaturereview and a hypothesis, the data for this study was collected through questionnaires with a total of 100 respondens who used the services of NotohadiNegoro Jember Airport as a research sample. The sampling technique used waspurposive sampling. The methods of data analysis used quantitative analysis,validity test, reliablity test, the multiple regression analysis, t test, f test, and test ofdetermining factor.The result of this study indicate that they are valid and reliable.In the hypothesis test, quality service and facility have a significant positive effecton customer satisfaction. The result of the test of the determining coefficient in thisstudy obtained a determining value of 0,168 which means that the amplitude of theinfluence of the variables quality service and facility on the satisfaction variable is16,8%.

scholarly journals PENGARUH BUDAYA ORGANISASI DAN ETOS KERJA TERHADAP KUALITAS PELAYANAN MAHASISWA

2018 ◽  
Vol 13 (2) ◽  
pp. 165-186
Author(s):  
Yunita Indriany
Keyword(s):  
Organizational Culture ◽  
Customer Satisfaction ◽  
Student Services ◽  
Work Ethic ◽  
Validity And Reliability ◽  
Independent Variables ◽  
Work Ethos ◽  
Two Independent Variables ◽  
Variable Quality

The influence of organizational culture and work ethos against the quality of student services (LP3I Polytechnic Case Study in Jakarta, Campus Cibinong) This study aims to how much influence organizational culture, work ethic on the level of customer satisfaction. The sampling method used is Proportionate random sampling. The sample in this study follows the formula of Slovin, or as many as 80 students and 21 staff employees. The data that have met the test of validity and reliability testing further processed to generate a regression equation of Y = X1 + 0.025 0.457+ 0678 X2, where Y is the variable quality of student services, organizational culture is a variable X1 and X2 are variables work ethic. Hypothesis testing using t-test showed that each of the independent variables studied was shown to significantly affect the dependent variable partially on the quality of student services. Then through the F test can be seen that the two independent variables were examined simultaneously shown to affect the dependent variable quality of student services. Figures Adjusted R Square of 0.697menunjukkan that 69.7% Customer Satisfaction variables can be explained by the two independent variables, while the remaining 30.3% is explained by other variables. 

Efek Motivasi Dan Disiplin Kerja Terhadap Kinerja Karyawan Di KJKS BMT Mandiri Sejahtera Karang Cangkring Jawa TImur

AKADEMIKA ◽  
2016 ◽  
Vol 10 (2) ◽  
pp. 279-287
Author(s):  
Misbahul Khoir
Keyword(s):  
Quantitative Method ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Independent Variables ◽  
Significant Independent Variable ◽  
Independent Variable ◽  
Or Organization ◽  
Variable Performance ◽  
Two Independent Variables

High employee performance can be achieved if all the elements that exist within the agency or organization well integrated, and it therefore requires the    support of motivation and discipline in order to improve the employee's performance. The purpose of this study is to analyze and determine the effect of motivation and discipline to employee performance. This study aimed to examine the effect of motivation and discipline to employee performance either partially or simultaneously on KJKS Bmt Mandiri Sejahtera Karangcangkring East Java. The method used is quantitative method with a sample of 36 respondents. Data were collected by using questionnaires and data analysis used is multiple linear regression analysis. The results showed regression equation as follows: Y = 1,757 + 0.497X1 + 0.434X2 where variable Performance (Y), variable motivation (X1), variable working Discipline (X2). Hypothesis testing using the t test showed a significant independent variable partial effect on the dependent variable. Then known calculated F value of 44 275> 3:28 with a significance of 0.000 <0.05, meaning that the two independent variables studied simultaneously affect the performance of the variable that is equal to 72.9%. While the remaining 27.1% is influenced by other variables not included in this study.

scholarly journals Factors Influencing the Use of ICT in Rural School Libraries

2018 ◽  
Vol 150 ◽  
pp. 06045
Author(s):  
Adila Ismail ◽  
Habee Bullah Affandy ◽  
Mohammad Rezal Hamzah
Keyword(s):  
Secondary Schools ◽  
Quantitative Method ◽  
School Libraries ◽  
Rural School ◽  
Future Planning ◽  
Independent Variables ◽  
Factors Influencing ◽  
Two Independent Variables ◽  
Significant Factors

The basis of the study is to discover the use of ICT among students in rural school libraries in a district located in Northern Malaysia. The study is conducted with the aim to identify the factors influencing the utilization of the technology in the students’ day-to-day activities. The study used the use of ICT model, with 4 independent variables. This study has used the quantitative method, with 400 students from the total of 4 existing rural secondary schools in Malaysia as the respondents. The result shows only two independent variables as the significant factors responsible for the said intention. The results are enclosed, and the recommendations for future planning are also discussed.

scholarly journals THE EFFECT OF CUSTOMER SATISFACTION AND BRAND EQUITY ON THE INTEREST IN REPURCHASING SUGAR

2021 ◽  
Vol 2 (1) ◽  
pp. 29
Author(s):  
Ringgo Ismoyo Buwono ◽  
Garnet Filemon ◽  
Tri Wisudawati ◽  
Wahyu Adhi Saputro
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Brand Equity ◽  
Secondary Data ◽  
Data Sources ◽  
Primary Data ◽  
The Internet ◽  
Analytic Method ◽  
Independent Variables ◽  
Two Independent Variables

Currently, the consumer goods business in Indonesia is very strict, including for sugar products. Until now, sugar products cannot be fully replaced by other products. The purpose of this study was to determine the effect of customer satisfaction and brand equity on the interest in repurchasing sugar products. This study used a descriptive analytic method using two data sources, namely primary data and secondary data. Primary data obtained by interviewing consumers who consume sugar as many as 60 people. Secondary data obtained from data sourced on the internet, books, journals and other sources deemed relevant. Analysis of the data used in this study is multiple linear regression with the dependent variable repurchase interest and two independent variables, namely customer satisfaction and brand equity. Based on the research results, it is known that the significance value of the F test is 0.000 so that the value is less than 5% alpha. Thus it can be said together that the variables of customer satisfaction and brand equity have an effect on the interest in repurchasing sugar. Based on the results of the t-test, it can be seen that the variable X1 (customer satisfaction) has a significance value of 0.0007 so that the value is less than alpha 0.05 in other words that the variable X1 (customer satisfaction) affects the interest in repurchasing. Variable X2 (brand equity) has a significance value of 0.0317 so that the value is less than alpha 0.05, in other words that the X2 variable (brand equity) affects the dependent variable repurchase interest.

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