scholarly journals Kualitas Pelayanan dan Fasilitas Mempengaruhi Kepuasan Konsumen di Bandar Udara Notohadi Negoro Jember

2021 ◽  
Vol 10 (1) ◽  
pp. 97-107
Author(s):  
Arif Fakhrudin
Keyword(s):  
Regression Analysis ◽  
Quantitative Analysis ◽  
Customer Satisfaction ◽  
Driving Force ◽  
Hypothesis Test ◽  
Sampling Technique ◽  
Quality Service ◽  
Test Quality ◽  
Independent Variables ◽  
Two Independent Variables

Transportation is a means that acts as a support, impetus and driving force. So thatpeople are more selective in choosing something, because people want servicesand facilities that exceed consumer expectations. This study aims to determine theeffect of service quality and facilities on customer satisfaction at Notohadi NegoroAirport, Jember. This study use two independent variables, namely the qualityservice and facility with a dependent costumer satisfaction. After a literaturereview and a hypothesis, the data for this study was collected through questionnaires with a total of 100 respondens who used the services of NotohadiNegoro Jember Airport as a research sample. The sampling technique used waspurposive sampling. The methods of data analysis used quantitative analysis,validity test, reliablity test, the multiple regression analysis, t test, f test, and test ofdetermining factor.The result of this study indicate that they are valid and reliable.In the hypothesis test, quality service and facility have a significant positive effecton customer satisfaction. The result of the test of the determining coefficient in thisstudy obtained a determining value of 0,168 which means that the amplitude of theinfluence of the variables quality service and facility on the satisfaction variable is16,8%.

scholarly journals PENGARUH VARIASI MENU DAN CITA RASA, PERSEPSI HARGA, KEBERSIHAN TERHADAP KEPUASAN KONSUMEN PADA RUMAH MAKAN DUTA MINANG JL. BRIGJEN KATAMSO

2019 ◽  
Vol 1 (1) ◽  
pp. 151
Author(s):  
Felinda Astuti ◽  
Henny Welsa ◽  
Ignatius Soni Kurniawan
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Customer Satisfaction ◽  
Consumer Satisfaction ◽  
Sampling Technique ◽  
Significance Level ◽  
Price Perception ◽  
Independent Variables ◽  
Positive Effect ◽  
Good Hygiene

This research was conducted to examine the effect of menu variations and tastes, perceptions of price, cleanliness on customer satisfaction at Duta Minang Restaurant Jln. Brig. Gen. Katamso. This study uses the dependent variable namely menu variation and taste, price perception, cleanliness and independent variables, namely customer satisfaction. The sampling technique used is Simple Accidential Sampling. Simple Accidential Technique Sampling, which is known as opportunity sample or free sampling, was chosen because of comfortable accessibility and proximity to the researcher. Samples are only taken at consumers of Duta Minang Restaurant Jln. Brigadier General Katamso totaling 100 people. The procedure for collecting data uses questionnaires that are distributed to be filled by Duta Minang consumers. Data processing uses multiple regression analysis with SPSS 16.0 tools. Based on data analysis and the results of hypothesis testing in this study it can be concluded that menu variations and tastes have a positive effect on consumer satisfaction with a significance level of 0,000. Price perception has a positive effect on customer satisfaction with a significance level of 0,000. Cleanliness has a positive effect on consumer satisfaction with a significance level of 0.016. This gives the implication that companies with good hygiene can increase customer satisfaction. And simultaneously the variable variations in menu and taste, price perception, and cleanliness positively influence consumer satisfaction with the value of F obtained at 207,528 and an error rate of 5%, the ability of the regression equation in this study, to explain the magnitude of variation that occurs in the dependent variable of 86 , 2% while 13.8% is explained by variables that the researcher cannot explain.

scholarly journals Pengaruh Komunikasi Organisasi Dan Kepemimpinan Terhadap Kinerja Pegawai Pada PT. Teknologi Ahura Quasantra

2021 ◽  
Vol 12 (3) ◽  
pp. 492
Author(s):  
Frida Nur Anggraeni ◽  
Amir Tengku Ramly ◽  
Kirbandoko Kirbandoko
Keyword(s):  
Regression Analysis ◽  
Quantitative Analysis ◽  
Linear Regression ◽  
Organizational Communication ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Analytical Tool ◽  
Independent Variables ◽  
Two Independent Variables

<div><p class="1eAbstract-text"><em>The problem which is used as the object of this research is two independent variables and one dependent variable, namely organizational communication and leadership with employee performance. This study aims to: (</em><em>1) Analyze and determine the effect of organizational communication on employee performance, (</em><em>2) Analyze and determine the effect of leadership on employee performance, (</em><em>3) Analyze and determine organizational communication and leadership together on employee performance, at PT. Ahura Quasantra technology. This type of research is descriptive quantitative analysis. The sample used in this study were all employees of PT. Ahura Quasantara technology. The analytical tool used is multiple linear regression analysis. The results of the study using the SPSS 26 program resulted in three conclusions, namely: 1) there is a very significant effect of organizational communication on employee performance, a significant value of 0.000 is obtained smaller than 0.05 or 0.000 &lt;0.05, 2) there is a very significant influence. The significant value between leadership and employee performance is obtained a significant value of 0.002 smaller than 0.05 or 0.002 &lt;0.05, 3) there is a very significant relationship between organizational communication and leadership together on employee performance. f count is 92,87 bigger than f table of 3.17 or f count&gt; f table is 92,87&gt; 3.17.</em></p></div>

scholarly journals PENGARUH CAFÉ ATMOSPHERE, FOOD QUALITY DAN SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DAN REPURCHASE INTENTION

2014 ◽  
Vol 13 (2) ◽  
pp. 191-201
Author(s):  
Gunarso Wiwoho
Keyword(s):  
Statistical Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Food Quality ◽  
Descriptive Analysis ◽  
Sampling Technique ◽  
Quality Service ◽  
Repurchase Intention ◽  
Independent Variables ◽  
Intervening Variables

This study aims to examine and analyze the effect of café atmosphere, food quality, service quality on customer satisfaction and repurchase intention on consumers in the Beranda Eatery Kebumen. The purpose of this study is to analyze and explain the influence between independent variables, intervening variables and dependent variables.The population of this research is the consumer of the Beranda Eatery Kebumen. The sample in this study is 100 people. The sampling technique used was accidental sampling. The method of data collection with questionnaire. Respondents' attitudes are measured with a 4-level Likert scale and the data obtained are processed by SPSS (Statistical Product and Service Solution) analysis for Windows version 22. Data analysis uses descriptive analysis, and statistical analysis (path analysis).The results showed that there was a significant influence between café atmosphere variables on customer satisfaction, food quality had a significant effect on customer satisfaction, then service quality had a significant effect on customer satisfaction, cafe atmosphere had a significant effect on repurchase intention, food quality had no significant effect on repurchase intention, service quality has a significant effect on repurchase intention, and customer satisfaction has a significant effect on repurchase intention.

scholarly journals Pengaruh Lokasi dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Jasa Pengiriman J & T di Muara Bulian

2019 ◽  
Vol 3 (1) ◽  
pp. 1
Author(s):  
M Aziz Mukhlis
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Data Processing ◽  
Qualitative Analysis ◽  
Hypothesis Test ◽  
F Test ◽  
Independent Variables ◽  
Using Data

Bussiness world competition currently is more progressively tight. It is also perceived by  services J & T In muara bulian. J & T is demanded to understand about the factors that can influence their customer’s satisfaction. J & T have to make some improvement and innovation that can increasing their customer’s satisfaction. The research aims to analyze how the influence of service quality, and location toward customer satisfaction. Sample of the research is 81 customer and then an analysis is performed toward the obtained data by using data analysis quantitatively and qualitatively. Quantitatively analysis includes: validity and realibility test, classical assumption test, multiple regression analysis and hypothesis test through t and F test, and determination coefficient analysis (R²). Qualitative analysis is an interpretation of the obtained data within research and the result of data processing has been implemented by providing information and explanation. Data has complied validity, realibility and classical test is processed, so that those are resulting regression equation as follows: Where, Y = a + b1 X1 + b2 X2 Customer Satisfaction (Y), Service Quality variable (X1), service qualitu variable (X2), and Location variable (X3). Hyphothesis test uses t test demonstrates that the three of examined independent variables is proved significantly have a partially effect on dependent variable of Customer Satisfaction. Then, follow the F test can be recognized that the three of examined independent variables has a simultaneously effect on dependent variable of Customer Satisfaction

scholarly journals THE EFFECT OF BANK IMAGE AND TRUST ON LOYALITY MEDIATED BY CUSTOMER SATISFACTION

2015 ◽  
Vol 6 (2) ◽  
Author(s):  
Sumadi Sumadi ◽  
Euis Soliha
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Multiple Linear Regression ◽  
Customer Loyalty ◽  
Hypothesis Test ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Positive Effect

<p>The purpose of this study is to analyze the effect of the bank’s image and trust on customer satisfaction, as well as the effect of the image of the bank, trust, and satisfaction on customer loyalty. The study used sample of 100 people who were taken by purposive sampling technique. This research utilized multiple linear regression analysis and path analysis. Based on the hypothesis test, the results show that the image of the bank was significantly has positive effect on customer satisfaction, but trust has no significant effect on customer satisfaction. In addition, the bank’s image has no significant effect on customer loyalty. Moreover, trust and customer satisfaction significantly have positive effect on customer loyalty. Mediation test shows that customer satisfaction mediates the effect of the bank’s image on customer loyalty and customer satisfaction does not mediate trust on customer loyalty. <br />Info</p>

scholarly journals The Effect of Capital Adequacy Rasio (CAR) and Liquidity on Profitability of Islamic Comercial Banks in Indonesia for The 2015-2019 Period

2022 ◽  
Vol 05 (01) ◽  
Author(s):  
DedyDwi Arseto ◽  
Keyword(s):  
Regression Analysis ◽  
Data Processing ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Commercial Banks ◽  
Hypothesis Test ◽  
Capital Adequacy ◽  
Independent Variables ◽  
Capital Adequacy Ratio ◽  
Two Independent Variables

This study aims to determine how the Effect of Capital Adequacy Ratio (CAR) and Liquidity on Profitability of Islamic Commercial Banks in Indonesia for the 2015-2019 Period. The results of data processing using the SPSS 17 For Windows program resulted in multiple regression analysis with two independent variables and one dependent variable showing that Y = 1.108 +1.404X1 - 0.240 X2, meaning that profitability is influenced by Capital Adequacy Ratio (CAR) and Liquidity. Furthermore, the results show that the Capital Adequacy Ratio (CAR) and Liquidity variables can explain the Profitability variable 36%, the remaining 64% is explained by other variables. The results of the hypothesis test state that: Hypothesis 1 is accepted, this can be seen from the value of tcount>ttable, then the Capital Adequacy Ratio (CAR) has an effect on profitability. The second hypothesis is rejected, it can be seen from the value of tcountFtable, it is stated simultaneously that Capital Adequacy Ratio (CAR) and Liquidity have an effect on Profitability.

scholarly journals MODEL PENGARUH KUALITAS PRODUK DAN KUALITAS PELAYANAN MELALUI KEPUASAN PELANGGAN DI STARBUCKS BALE KOTA TANGERANG

2021 ◽  
Vol 12 (02) ◽  
Author(s):  
Lia Amalia ◽  
Jovita Fellicia
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Path Analysis ◽  
Product Quality ◽  
Customer Loyalty ◽  
Sampling Method ◽  
Sampling Technique ◽  
Quality Service ◽  
Dominant Position ◽  
Independent Variables

This study aims to determine the effect of product and service quality influence on customer loyalty through customer satisfaction as an intervening variable at Starbucks Bale Kota Tangerang. Independent variables consist of product quality and service quality, the dependent variable consists of customer loyalty and variables which include customer satisfaction. This research was conducted at Starbucks Bale Kota which is engaged in sales, located in Tangerang. The background behind sales research at Starbucks Bale Kota is indeed growing, but most of the sales come from new customers, not old customers or repurchases and in this study aims to see what influences the sense of customer loyalty to Starbucks Bale Kota. The authors of this study take product quality and service quality variables because these variables are in a dominant position in the Starbucks Bale Kota phenomenon. The sample used was 170 respondents with a sampling technique that is purposive sampling. The method of analysis used in this study is a non-probability sampling method with a research technique in the form of Path Analysis. The results showed that product quality and service quality had a positive and significant effect on customer satisfaction and customer loyalty. And customer satisfaction as an intervening variable is proven to have a greater influence than the direct effect.Keywords: product quality, service quality, customer satisfaction, customer loyalty

scholarly journals Pengaruh Antrian Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Biznet Home Di Branch Kelapa Gading

2020 ◽  
Vol 4 (2) ◽  
pp. 661-672
Author(s):  
Vicky Desna Adi Lelono ◽  
Resista Vikaliana
Keyword(s):  
Regression Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hypothesis Test ◽  
Sampling Technique ◽  
Total Sample ◽  
Survey Method ◽  
Analysis Method ◽  
Sample Amount ◽  
Independent Variable

The purpose of this research is to determine the effect of queue, service quality on customer satisfaction of Biznet Home in Kelapa Gading Branch partially and simultaneously. The population in this research is the customers of Biznet Home in the Jakarta Utara region. Total sample amount of this research is 32 respondents, which for the sampling here by using the Purposive Sampling technique. Data collected by using survey method with questionnaire instrument. For the data analysis method used by the researcher, is double regression analysis, t test (partial) and F test (simultaneous). From the result of this research shows that: (1) The effect of Queue positively affects the customer satisfaction, with tcount 3.912 > from ttable or 3.912>2.045 then H1 is accepted. (2) The Service Quality significantly affects the customer satisfaction, tcount 6.653 > from the ttable or 6.653 > 2.045 then H2 is accepted. From the result of those hypothesis test then the decision taken is simultaneously all of the independent variable has positive and significant effects on customer satisfaction.

scholarly journals Pengaruh Kualitas Produk, Kualitas Layanan, Harga, dan Lokasi terhadap Keputusan Pembelian

2020 ◽  
Vol 2 (4) ◽  
pp. 224-231
Author(s):  
ABDURRAHMAN ABDURRAHMAN ◽  
Rini Anggriani
Keyword(s):  
Regression Analysis ◽  
Hypothesis Testing ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Test Reliability ◽  
Quality Service ◽  
Purchasing Decisions ◽  
F Test ◽  
Independent Variables

Abstract - This study aims to determine the effect of Product Quality, Service Quality, Price and Location on Purchasing Decisions at Taliwang Restaurant 1. This restaurant is located on AA Gede Ngurah Street No.26, Cakranegara, Mataram City. The population in this study were customers of the Taliwang Restaurant 1 and samples were taken of 50 respondents using accidental sampling technique. The analysis carried out in this research is multiple linear regression analysis, while the testing stages are validity test, reliability test, multiple regression analysis, hypothesis testing through F test and t test, with product moment correlation coefficient. From the regression analysis, the equation is obtained Y = 1.099 + 0.363X1 + 0.305X2 + 0.069X3 + 0.123X4. Hypothesis testing using the F test shows that the four independent variables studied are proven to simultaneously influence purchasing decisions, where the value of F count> F table (8.624> 2.58).   Abstrak – Penelitian ini bertujuan untuk mengetahui pengaruh Kualitas Produk, Kualitas Layanan, Harga dan Lokasi Terhadap Keputusan Pembelian pada Rumah Makan Taliwang 1. Rumah Makan ini berlokasi di jalan AA Gede Ngurah No.26, Kec. Cakranegara, Kota Mataram. Populasi dalam penelitian ini adalah pelanggan rumah makan taliwang 1 dan sampel yang diambil sebanyak 50 responden dengan menggunakan teknik accidental sampling. Analisis yang dilakukan dalam penelitian ini adalah analisis regresi linear berganda, adapun tahap-tahap pengujiannya adalah uji validitas, uji reliabilitas, analisis regresi berganda, pengujian hipotesis melalui Uji F dan Uji t, dengan koefisien korelasi product moment. Dari analisis regresi diperoleh persamaan Y = 1.099 + 0.363X1 + 0.305X2 + 0.069X3 + 0.123X4. Pengujian hipotesis menggunakan Uji F menunjukkan bahwa keempat variabel independen yang diteliti terbukti secara simultan berpengaruh terhadap keputusan pembelian, dimana nilai F hitung > F tabel (8,624 > 2,58).

PENGARUH JASA PELAYANAN FREIGHT FORWARDING TERHADAP KEPUASAN PELANGGAN

2018 ◽  
Author(s):  
Andar Sri Sumantri ◽  
Radix Nugrahanto
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Secondary Data ◽  
Sampling Technique ◽  
Positive Influence ◽  
Linear Regression Equation ◽  
Independent Variables ◽  
Freight Forwarder ◽  
Freight Forwarding ◽  
A Company

<p>Customer is an important factor for the survival of a company. At a time, company sometimes didn’t know the level of customer satisfaction. If the company continues with this situation, the company would not know the next strategies to develop the company. There are many factors that connected with customer such as trust, facility and service quality. This research objective is to analyze if there is a positive influence, both individually and simultaneously between independent variables which are trust, facility and service quality to the dependent variable which is customers. In this research the object are the customers of PT Panah Persada Logisindo Semarang. The data sources are primary and secondary data using sampling technique of 80 respondents. The results of multiple linear regression equation show that there is a positive influence and partial significant between (t= 3,543 &gt; ttebal = 1, 99167) Trust, (t=4,976 &gt;ttebal=1,99167 ) Facility and (t =3,908 &gt; ttebal= 1, 99167) Service Quality effected by customer satisfaction.</p><p><strong>Keywords: Trust, Facility, Service Quality, Customer Satisfaction</strong></p><p>Kepuasaan Pelanggan merupakan faktor penting terhadap kelangsungan hidup sebuah perusahaan. Masalah yang dihadapi perusahaan saat ini berkaitan dengan tidak diketahuinya kepuasaan Pelanggan setiap tahun, Jika ini dibiarkan terus menerus, perusahaan tidak dapat menentukan strategi untuk meningkakan kepuasaan pelanggan. Ada banyak faktor yang mempengaruhi Kepuasaan Pelanggandipengaruhi oleh kepercayaan, fasilitas dan Kualitas Pelayanaan. Perumusan masalah, tujuan penelitian dan hipotesis pada latar belakang masalah dan tujuan penelitian ini untuk menganalisis adakah pengaruh yang positif baik secara individual dan simultan antara variabel independen yaitu kepercayaan, fasilitas, kualitas pelayanaan terhadap variabel dependen yaitu Kepuasaan Pelanggan. Pada penelitian ini obyek yang diambil pengguna jasa Freight forwarder PT Panah Persana Logisindo Semarang Sumber data meliputi data primer dan sekunder. Sampel pada penelitian ini adalah 80 responden teknik sampling yang digunakan seluruh populasi dijadikan sample. Berdasarkan hasil penelitian dan analisis berganda dihasilkan persamaan : Hasil persamaan regresi linear berganda menunjukkan bahwa ada pengaruh yang positif dan signifikan secara parsial antara ( t hitung = 3,543&gt; t tabel = 1,99167) kepercayaan, (t hitung4,976 &gt; t tabel =1,99167) Fasilitas ( t hitung = 3,908&gt; t tabel = 1,99167) Kualitas pelayanaan terhadap Kepuasaan Pelanggan.</p><p><strong>Kata kunci : Kepercayaan, Fasilitas, Kualitas Pelanggan. Kepuasaan Pelanggan</strong></p>

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