scholarly journals Analisis Kepuasan Masyarakat Terhadap Pelayanan 27 Puskesmas di Kabupaten Mojokerto Berdasarkan Indeks Kepuasan Masyarakat

2020 ◽  
Vol 15 (2) ◽  
Author(s):  
Kuswadi Rustam
Keyword(s):  
Service Quality ◽  
Health Centre ◽  
Weighted Average ◽  
Sampling Technique ◽  
Public Institution ◽  
Community Satisfaction ◽  
Public Health Centre ◽  
Average Value ◽  
Satisfaction Index ◽  
Complaint Handling

The Measurement of community satisfaction in the healthy sector is an important element in the evaluation of the performance of the Govermnent in Mojokerto Regency. In this case, the Public Health Centre (PHC) should become a public institution based on community-based services which is the best, efficient, and more effective. For this reason, research on the level of satisfaction of PHC in Mojokerto is aimed to determine the correlation among satisfaction index and the community expectations in a PHC services in Mojokerto Regency. The method was used is a qualitative descriptive, the research is designed to combines qualitative and quantitative data. The object of the research is the people who use the PHC in 27 sub-districts in Mojokerto district. The sampling technique used in this study was purposive accidental sampling at the research location with 150 respondents per PHC location. Respondent data collection was carried out by interview and questionnaire techniques. the obtained data then calculated the weighted average value, community satisfaction index (IKM) and conversion in the form of a table of perception and IKM values. The results of the analysis show that the highest average conversion value of each service element of the 27 PHC is the conversion value of the cost / tariff element (U4) of 89.01 or reaches the service quality value is A. While the lowest average conversion value is the service element of complaint handling. (U4) 84.40, is in the value of service quality is B, while the other 20 of other PHC status is Good IKM.

scholarly journals IMPORTANCE-PERFORMANCE ANALYSIS OF INDONESIA UNIVERSITY OF EDUCATION (UPI) LIBRARY SERVICES TO OPTIMIZE ACADEMIC AND RESEARCH QUALITY IMPROVEMENT

EDUTECH ◽  
2015 ◽  
Vol 14 (2) ◽  
pp. 241
Author(s):  
Uyu Wahyudin
Keyword(s):  
Performance Analysis ◽  
Service Quality ◽  
Weighted Average ◽  
Research Quality ◽  
Library Services ◽  
Average Value ◽  
Satisfaction Index ◽  
Satisfactory Performance ◽  
Mixed Approach ◽  
Students Satisfaction

Abstract. This study aims to analyze the quality of services provided by UPI library to UPI students and to find out and analyze the extent of students’ level of satisfaction on the services provided. It also aims to know the compatibility between the service performances and students’ expectation or interest as the users of library services. This study used mixed approach of qualitative and quantitative and importance-performance analysis in order to determine the students’ satisfaction index on library services. The data was analyzed using grade of Students Satisfaction Index (IKM) which was calculated using the weighted average value of each service element. Importance-Performance Analysis was used to see the level of compatibility between expectation and service quality. The results showed that the performance of UPI library services was in good category. The service element perceived to be the best was related to service security while the worst was staff discipline. Furthermore, there was an element which was regarded important but had less satisfactory performance; element which was already in accordance with users’ interest and expectation and thus could satisfy the users; element which was regarded less important and had less satisfactory performance; and elements of services which had good implementation but had less important influence on the users.Keywords: service quality, Students Satisfaction Index, Importance-Performance Analysis, library, research qualityAbstrak. Penelitian ini bertujuan untuk menganalisis kualitas pelayanan yang diberikan perpustakaan UPI kepada mahasiswa, mengetahui dan menganalisis sejauh mana tingkat kepuasan mahasiswa terhadap pelayanan perpustakaan UPI, dan mengetahui kesesuaian antara kinerja pelayanan dengan harapan atau kepentingan mahasiswa pengguna jasa layanan perpustakaan UPI dengan menggunakan analisis kepentingan dan kinerja (importance-performance analysis). Penelitian ini menggunakan desain gabungan antara kualitatif dengan kuantitatif untuk mengetahui indeks kepuasan mahasiswa dari layanan perpustakaan UPI. Teknik analisis datanya dilakukan dengan menggunakan nilai Indeks Kepuasan Masyarakat (IKM) yang dihitung dengan menggunakan nilai rata-rata tertimbang masing-masing unsur pelayanan. Importance-Performance Analysis dugunakan untuk melihat tingkat kesesuaian antara harapan dan kualitas pelayanan. Hasil penelitian menunjukkan bahwa kinerja pelayanan perpustakaan UPI termasuk dalam kategori baik. Unsur pelayanan yang dirasakan paling baik adalah berkaitan dengan keamanan pelayanan sedangkan pelayanan yang dinilai rendah adalah kedisiplinan petugas pelayanan. Selaian itu, ditemukan juga unsur pelayanan yang dinilai oleh responden sangat penting tetapi kinerjanya masih kurang memuaskan, unsur pelayanan yang dinilai oleh responden kinerjanya telah sesuai dengan kepentingan dan harapan pelanggan, sehingga dapat memuaskan pelanggan, unsur pelayanan yang menurut responden dianggap kurang penting pengaruhnya bagi pengguna jasa dan kinerjanya juga kurang bagus, dan unsur-unsur pelayanan yang menurut responden pelaksanaannya sangat baik tetapi kurang penting pengaruhnya bagi pelanggan.Kata kunci: Kualitas pelayanan, Indeks Kepuasan Mahasiswa, Importance-Performance Analysis, Perpustakaan, Mutu penelitian

scholarly journals ANALISIS INDEKS KEPUASAN MASYARAKAT (IKM) DI KANTOR KECAMATAN PALARAN KOTA SAMARINDA

2019 ◽  
Vol 6 (1) ◽  
pp. 19
Author(s):  
. Emi
Keyword(s):  
Public Service ◽  
Public Services ◽  
Weighted Average ◽  
Sample Population ◽  
Community Satisfaction ◽  
District Office ◽  
Average Percentage ◽  
Average Value ◽  
Satisfaction Index

This study aims to identify and analyze the Community Satisfaction Index (HPI) to public service organized by the District Office Palaran. Besides, this study also aimed to determine the factors supporting and hindering the implementation of public services at the District Office Palaran. This study uses a combined approach between quantitative and qualitative descriptive. A quantitative approach using the sample population as a source of data while the qualitative approach featuring informant as speakers or participants in answering the problem of research. The results showed that the average percentage method, Community Satisfaction Index (HPI) to public service organized by the District Office Palaran is 70.1%, this means that the quality of public services produced in the category quite well. While the results of the analysis by the method of the weighted average value, generating Community Satisfaction Index (HPI) to public service organized by the District Office Palaran with a score of 87.25, which means the value perception and quality of public services organized by the District Office in the category Palaran very Good (Grade A).Keyword : satisfaction, society, public service

scholarly journals Status Gizi dan Kualitas Hidup Lansia yang Tinggal Bersama Keluarga dan pelayanan Sosial Tresna werdha (Nutritional Status and Quality of Life of Elderly People Who’s Lived With Family and Tresna Werdha Social Service in Bondowoso)

2018 ◽  
Vol 6 (1) ◽  
pp. 60
Author(s):  
Putri Istik Lailiyah ◽  
Ninna Rohmawati ◽  
Sulistiyani Sulistiyani
Keyword(s):  
Quality Of Life ◽  
Nutritional Status ◽  
Social Service ◽  
Health Centre ◽  
Sampling Technique ◽  
Cross Sectional ◽  
Public Health Centre ◽  
Elderly Living ◽  
Better Than

Abstract The number of population and life expectancy of elderly in Indonesia have increased every year. Health problems of elderly are associated with the environmental change and nutritional status that will affect for their quality of life. This research used a cross sectional approach and conducted in Bondowoso area with data at Tresna Werdha Social Service Bondowoso and elderly living in region of Maesan Public Health Centre. This research based on 72 respondents, consist of 36 respondents that living with  family and 36 respondents that living in PSTW. The sampling technique used Proportional Random Sampling. Methods of data used questionnaires adapted from WHOQOL-BREF. Data analyzed by Chi Square test (α = 0,05). The results showed that nutritional status of elderly living in PSTW were better than elderly living with their family (p<0,05). Quality of life according of physical health domain,  psychological domain, social relationships domain, and over all quality of life of elderly living with their family were better than the elderly living in PSTW (p <0.05). While on quality of life according to environment domain in elderly living with their family and PSTW have same result (p> 0,05).  Keywords: elderly,nutritional status, quality of life

Pengaruh Kualitas Layanan Terhadap Tingkat Kepuasan Masyarakat Pada Kantor Imigrasi Bengkalis

2020 ◽  
Vol 9 (1) ◽  
pp. 102-114
Author(s):  
Muhammad Fadhil Junery ◽  
Nur Asyira
Keyword(s):  
Data Collection ◽  
Service Quality ◽  
Quantitative Method ◽  
Central Government ◽  
Sampling Technique ◽  
Community Satisfaction ◽  
Convenience Sampling

This research aims to determine the immigration office services providing services to the community and how much influence the quality of immigration office services on the level of community satisfaction. This research uses a descriptive quantitative method. The population in this research amounted to 21613 people. While sampling uses the Slovin formula with convenience sampling technique so that a sample of 100 people is obtained. Data collection techniques used were observation, interviews, documentation, questionnaires and literature studies. The results of this research are that the service at the Bengkalis Immigration Office has been well fulfilled based on the determination of the central government. Then the service quality of Bengkalis Immigration Office has a significant effect on the level of community satisfaction with a percentage of influence of 68.6% and the remaining 31.4% is influenced by other variables.

PENGARUH KUALITAS PELAYANAN PUBLIK TERHADAP KEPUASAN MASYARAKAT DI KANTOR KELURAHAN MARAWI KECAMATAN TIROANG KABUPATEN PINRANG

2019 ◽  
Vol 7 (3) ◽  
pp. 82-87
Author(s):  
Haizah Haizah ◽  
Muhammad Rusdi ◽  
Haeruddin Syarifuddin
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Female Gender ◽  
Questionnaire Data ◽  
Community Satisfaction ◽  
The Public ◽  
Data Standardization ◽  
Analysis Techniques

The purpose of this study was to determine the effect of Public Service Quality on Community Satisfaction in the Marawi Family Office, Tiroang District, Pinrang Regency. The population in conducting this study were people with male and female gender, amounting to 1,342 family cards from three environments, the sampling technique used was the Slovin formula with the results of 93 people, taken based on cluster techniques. The type of research used is descriptive quantitative research, data collection techniques used are observation techniques, questionnaires, interviews and documentation. Data analysis techniques are data selection, data clarification, data tabulation, data standardization using the SPSS 21 application. Based on the research taken from the results of the questionnaire data processing, the recapitulation of the Public Service Quality variable with a percentage of 64 % is included in the "Good" category, while the recapitulation of the Community Satisfaction variable is with a percentage of 63%.

scholarly journals Evaluasi Hasil Pelatihan di Pusdiklat Tenaga Teknis Pendidikan dan Keagamaan

2020 ◽  
Vol 8 (1) ◽  
pp. 379-390
Author(s):  
Ratna Prilianti ◽  
Ma'arif ◽  
Gunarno
Keyword(s):  
Sampling Technique ◽  
Technical Training ◽  
Training Center ◽  
Satisfaction Index ◽  
Central Java ◽  
South Sulawesi ◽  
Complaint Handling ◽  
Time Element ◽  
Quality Category ◽  
The Cost

[THE EVALUATION OF TRAINING RESULTS IN THE EDUCATION AND RELIGIOUS TECHNICAL TRAINING CENTER]. The purpose of this study is to analyze the training results which are focused on the satisfaction of training alumni with education services in the Education and Religious Technical Training Center of the Ministry of Religion. This research is survey research to stakeholders in the Province of North Sumatra, Central Java, D.I. Yogyakarta and South Sulawesi with sampling were done with a purposive random sampling technique with a total of 50 people. The instruments used are questionnaires, interview guidelines, and document checklist. While the data analysis is done by editing, tabulating, and IKM analyzing as well as interpretations. The results of this study indicate that in the alumni satisfaction index of education and training services at that the quality category of service elements, namely: 1) Requirement Elements get 84 (B/Good category); 2) System, mechanism, and procedure elements get 87,5 (B/Good category); 3) The completion time element gets 86 (B/Good category); 4) The cost/tariff element gets 94,625 (category A/Very Good); 5) The product element specification type of service gets 85 (category B/Good); 6) The element of implementing competency gets 88,063 (category B/Good); 7) The element of implementing behavior gets 88.5 (category A/Very Good); 8) The element of complaint handling, suggestions, and input get 77.5 (category B/Good); and 9) The elements of facilities and infrastructure get 83,929 (category B/Good). The results of the average conversion value obtained results of 85.26 which based on the index is in the "B" or "GOOD" category.

scholarly journals HUBUNGAN DUKUNGAN KELUARGA DENGAN PERSONAL HYGIENE PASIEN JIWA DI WILAYAH KERJA PUSKESMAS WARA KOTA PALOPO TAHUN 2020

2021 ◽  
Vol 7 (2) ◽  
pp. 226-230
Author(s):  
Ratnasari Iskandar ◽  
Febriani Eka Putri
Keyword(s):  
Public Health ◽  
Family Support ◽  
Univariate Analysis ◽  
Health Centre ◽  
Sampling Technique ◽  
Personal Hygiene ◽  
Bivariate Analysis ◽  
Cross Sectional ◽  
Public Health Centre ◽  
Mental Patients

Background: Personal Hygiene includes all activities required to meet the needs of day-to-day, which is commonly known activity of daily life (ADLs). The issue of personal hygiene or self-care deficit is the most common problem occured in mental patients, because patients with mental disorders have the abnormalities in the ability to perform or complete activities of daily living independently. Objective: To determine the relationship between family support and personal hygiene of mental patients in Wara Public Health Centre, Palopo in 2020. Method: This study used the cross-sectional research method. The population in this research was all mental patients registered on Wara Public Health Centre. The samples was recruited using a total sampling technique obtaining 43 respondents. Data were collected using questionnaire sheet and observation. The data obtained were processed and analyzed by using Microsoft Excel program and statistical program (SPSS) version 20 for the Chi-square test. Result: The univariate analysis showed the frequency distribution, while bivariate analysis showed a relationship between family support and personal hygiene (? = .003). Conclusion: There is a relationship between family support and the personal hygiene of mental patient in Wara Public Health Centre, Palopo City in 2020  

scholarly journals Application of the Servqual Method and the Kano Model as Measurement of Service Quality towards Customer Satisfaction in Senyum Media Bondowoso

2021 ◽  
Vol 1 (4) ◽  
pp. 324-331
Author(s):  
Firrizqi Satria Wibawa ◽  
Nurul Qomariah ◽  
Yusron Rozzaid
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Consumer Satisfaction ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Kano Model ◽  
Average Value ◽  
Level Of Satisfaction ◽  
Research Show

This research aims to analyze the level of customer satisfaction to services and explain the factors that must be prioritized in order to meet consumer expectations in Senyum Media Bondowoso. The method used is quantitative research with the Servqual method and the Kano model. The population of this research is all the customers of the Senyum Media Bondowoso store and the samples used are 150 samples using the Purposive Sampling technique. The results of the research show that the quality of service in CV. Senyumindo Mediatama Bondowoso is not in accordance with what is desired by customers, because the calculation is carried out using the Service Quality method, the results obtained are the average value of service quality, the average value of service quality for all dimensions of service quality is -4,967. On the other hand, for the Kano category is in the Indifferent category, which means that the attributes that are in the category of less attention by consumers, therefore the existence of these attributes does not affect the decrease or increase in the level of satisfaction of consumers. This category has no effect on consumer satisfaction with functional or dysfunctional services and goods.

scholarly journals GAMBARAN UPAYA IBU DALAM PEMENUHAN KONSUMSI SAYUR DAN BUAH PADA ANAK PRASEKOLAH

2019 ◽  
Vol 1 (2) ◽  
pp. 57
Author(s):  
Riauni Syaputri ◽  
Yecy Anggreny ◽  
Sekani Niriyah
Keyword(s):  
Public Health ◽  
Preschool Children ◽  
Growth And Development ◽  
Eating Habits ◽  
Health Centre ◽  
Sampling Technique ◽  
Total Sample ◽  
Chi Square ◽  
Public Health Centre ◽  
The Public

The period of growth and development in preschoolers is strongly influenced by the provision of nutrition and food intake, but mothers can not always to fulfil these needs, especially in fulfilling the consumption of vegetables and fruit. This study aims to determine the description of maternal efforts in fulfilling the consumption of vegetables and fruit in preschool children. This research was a quantitative study with a descriptive research design. The study population was all mothers who have preschool children in Public Health Centre “Payung Sekaki Pekanbaru”. Total sample 192 people, taken by Proportional Random Sampling technique. The process of collecting data using an instrument in the form of a questionnaire. Data were analyzed by the Chi-square test. The results showed that of the 192 respondents most of which are 169 people (88.0%) have adequate eating habits, parenting eating most obtained good parenting patterns that are 191 people (99.5%), feeding practices of most respondents were correct namely 97 people (50.5%), the majority of respondents provide good food namely 190 people (99.0%), and the method of food processing shows that the majority of respondents have processed food properly, namely 145 people (75.5%). Mother's efforts in fulfilling the consumption of vegetables and fruit in preschool children in the work area of Payung Sekaki Health Center are good. It is expected that the public health centre will always provide counselling to the public on the importance of balanced food consumption, one of which is to consume spinach and spinach as well as papaya and bananas which have many benefits for children's growth and development, as well as educating parents to more routinely provide vegetable and fruit intake in children every meal hour.

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