scholarly journals The Influence of Organizational Culture, Competence and Motivation toward the Quality of Education Services in State High Schools in West Java Province

2021 ◽  
Vol 11 (4) ◽  
pp. 12
Author(s):  
Ratna Wati ◽  
Ermaya Suradinata ◽  
Dedeh Maryani ◽  
Widodo Sigit Pudjianto
Keyword(s):  
Organizational Culture ◽  
High Schools ◽  
Sampling Technique ◽  
Quality Of Education ◽  
Literature Study ◽  
West Java ◽  
Education Services ◽  
Organizational Patterns ◽  
Culture Competence

The phenomenon that is used as the object of research is the Quality of Education Services at State Senior High Schools in West Java Province. The research objectives are (1) to discuss the influence of organizational culture toward the quality of education services; (2) Discussing the influence of competence toward  the quality of education services; (3) Discussing the influence of motivation toward  the quality of education services; (4) Get a new concept from discussing the influence of Organizational Culture toward the Quality of Educational Services; (5) Get a new concept from the discussion of the influence of Competence toward the Quality of Education Services; (6) Get a new concept from the discussion of the influence of motivation toward the quality of education services. The research sample of 381 respondents was taken from a population of 54,150 people with the Krejcie sampling technique. Determination of 10 Research Informants using snow ball technique. Collecting data using Literature Study, Questionnaire, Interview and Observation. The data analysis technique used SEM Analysis and Descriptive Analysis which was developed using Observer Triangulation and ASOCA methods. The following research results:The magnitude of the influence of Organizational Culture toward the Quality of Education Services at State Senior High Schools in West Java Province reached 0.69, which is quite strong and significant. The magnitude of the influence of Competence toward the Quality of Education Services at State Senior High Schools in West Java Province reached 0.55, which is quite strong and significant. The magnitude of the influence of motivation toward the quality of education services at public high schools in West Java province reached 0.86, which is very strong and significant.The new concepts that can be compiled from the discussion of the influence of Organizational Culture, Competence and Motivation toward  the Quality of Education Services at State Senior High Schools in West Java Province are (1) a new concept of School Organizational Patterns; (2) a new concept on the Characteristics of Responses of Education Providers and (3) a new concept on the Drive for Achievement.

scholarly journals The Effect of Quality of Education Services on Perceptions of Educational Costs and Student Trust and Their Impact on Student Satisfaction at SMA Negeri Ujungbatu

2021 ◽  
Vol 5 (3) ◽  
pp. 448
Author(s):  
Septia Syafriani ◽  
Suarman Suarman ◽  
Henny Indrawati
Keyword(s):  
Student Satisfaction ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Quality Of Education ◽  
Education Services ◽  
Education Costs ◽  
Perceptions Of Education ◽  
The Impact ◽  
Student Confidence

This study aims to analyze the effect of the quality of education services on perceptions of education costs and student confidence and their impact on student satisfaction at SMA Negeri Ujungbatu. The population of this research is the students of Class XI SMA Negeri Ujungbatu as many as 475 students. The study was conducted with a sample of 217 students taken by simple random sampling technique. Data was collected using a questionnaire. The data analysis used in this research is descriptive quantitative and path analysis. The results showed that there was an influence between the quality of education services on perceptions of education costs and student confidence and the impact on student satisfaction at SMA Negeri Ujungbatu. The meaning is that the better the quality of educational services provided by the school and the more positive students perceive the cost of education, the more students will believe in the education in the school, it will increase the satisfaction felt by students

scholarly journals The Urgency of Management Functions in Improving the Quality of Education Services in Public Senior High Schools 1 Biak

2020 ◽  
Vol 9 (2) ◽  
pp. 335
Author(s):  
Hermanu Iriawan ◽  
Wilda Sasmita ◽  
Muhammad Rusdi
Keyword(s):  
High School ◽  
Quality Of Education ◽  
Research Approach ◽  
Literature Study ◽  
Education Services ◽  
The Public ◽  
Analysis Technique ◽  
The Republic ◽  
Management Functions

The quality of education services is a "fixed price" in realizing the quality of education by the objectives of the Republic of Indonesia. This study aims to determine the importance of management functions in improving the quality of education in the Public Senior High School (SMAN) 1 Biak. A qualitative research approach carried out at Biak 1 High School located in Biak Numfor Regency, West Papua. Data collection techniques are done through observation, interviews, literature study, and documentation. The data analysis technique is done descriptively in compiling information systematically, from existing data so that it is easily understood and interpreted. The results showed that the management functions applied in the Biak Kota 1 High School were: planning, organizing, directing, coordinating, and controlling. In the process seen based on the condition of the school in implementing management functions. These results provide good results from every aspect of the implementation of management functions.

Pengaruh Mutu Layanan Pendidikan terhadap Kepuasan Siswa di MIS Mathlail Khoir Kecamatan Bojong Gede Bogor

2021 ◽  
Vol 4 (1) ◽  
pp. 28-42
Author(s):  
Aulia Fauziah ◽  
Ahmad Riyadi ◽  
Nurul Hamidah
Keyword(s):  
Student Satisfaction ◽  
Descriptive Analysis ◽  
Sampling Technique ◽  
Mean Value ◽  
Coefficient Of Determination ◽  
Educational Services ◽  
Quality Of Education ◽  
Cluster Sampling ◽  
Education Services

Service quality based on education to evaluate student satisfaction at MIS Mathlail Khoir. The purpose of this study was to examine the effect of the quality of educational services on student satisfaction as well as to explain the quality of educational services and student satisfaction. The method used is a quantitative method with descriptive analysis with a population of 405 students and the sampling technique is cluster sampling of 100 students assigned to students in class V and class VI. These instruments are observation, documentation, and questionnaires. The data analysis method was carried out using correlation techniques and simple linear regression with the help of SPSS 26 software. The results showed that the quality of education services and student satisfaction in the school was said to be high with a mean value of X 75.83 while Y was 48.34. And shows that there is a significant influence between the quality of education services on student satisfaction from the regression equation obtained by Y'= 33.889+0.191X showing that there is a positive or unidirectional relationship, based on the calculation of the coefficient of determination of 10.5% while 89.5% is influenced by other variables not examined.

scholarly journals The Effect of Organizational Culture and School Climate on the Quality of Education Services and Their Implications on the Quality of the Graduates

2020 ◽  
Vol 3 (1) ◽  
pp. 54-60
Author(s):  
Herdianto Wahyu Pratomo
Keyword(s):  
High School ◽  
Organizational Culture ◽  
School Climate ◽  
Junior High School ◽  
Institutional Environment ◽  
Junior High ◽  
Survey Methods ◽  
Quality Of Education ◽  
Education Services

This study was conducted in Islamic Junior High school (MTs) throughout sub-district of Kadipaten, Majalengka, with a focus of research on aspects of organizational culture, school climate, quality of education services, and quality of graduates. This study aims at descriptively analyzing the organizational culture, school climate, quality of education services, and quality of graduate students. Moreover, it also aims at verily analyzing the effect of organizational culture and school climate on the quality of education services in Islamic Junior High school (MTs) throughout sub-district of Kadipaten, Majalengka, both partially and simultaneously, and the effect of the quality of educational services on the quality of graduates. The research method used is descriptive and verification survey methods. Data collection is carried out primarily and secondarily. The sampling method used is proportional sampling using the Slovin formula. The analysis technique used is path analysis. The results of this study indicated that the organizational culture was categorized as good, yet there were still weaknesses in the aspect of the teachers' aggressiveness. The school climate was considered good, yet there were still weaknesses in the aspect of the institutional environment. The quality of education services was quite good, yet there were still weaknesses in the aspect of responsiveness. The quality of graduates was categorized as good, yet there were still weaknesses in the aspects of affective abilities. The results of the verification study showed the organizational culture and school climate had a positive and significant effect on the quality of education services, as well as the quality of education services had a positive and significant effect on the quality of student graduates.

scholarly journals ANALYSIS OF PERCEIVED QUALITY OF EDUCATION SERVICE

2015 ◽  
Vol 6 (1) ◽  
Author(s):  
Murwatiningsih Murwatiningsih
Keyword(s):  
Sampling Technique ◽  
Quality Of Education ◽  
State University ◽  
Education Services ◽  
Education Service ◽  
Economics Faculty ◽  
Efficiency And Effectiveness ◽  
Parametric Statistics ◽  
Academic Year

<p>This study aims to determine the descriptive overview of the quality of education services consisting. The location of this research was at the Economics Faculty of Semarang State University, and the object of the study was student at semester VII of the Economics Faculty. The population of this study was 620 students in the academic year of 2014/2015. Proportional cluster ranom sampling technique was utilized to get 186 samples. The method of collecting data using questionnaires, whereas method of data analysis using non-parametric statistics (descriptive percentages).The result shows that the quality of education services, which can be seen from the dimensions of relevance, efficiency, effectiveness, accountability, responsiveness, creativity, productivity, academic abilities, empathy, and appearance, are perceived well by students. However, this result has not optimal yet, especially on the dimensions of relevance, efficiency and effectiveness.</p>

scholarly journals THE INFLUENCE OF DEVELOPMENT EFFECTIVENESS AND EDUCATION AND TRAINING QUALITY ON THE DRIVER’S TECHNICAL SKILLS OF PT XYZ IN JAKARTA

2015 ◽  
Vol 2 (2) ◽  
pp. 169
Author(s):  
Francis Tantri ◽  
Aang Gunawan ◽  
Marthaleina Ruminda
Keyword(s):  
Sampling Technique ◽  
Technical Skills ◽  
Education And Training ◽  
Quality Of Education ◽  
Development Effectiveness ◽  
Training Quality ◽  
Effective Development ◽  
And Training ◽  
Research Show

The objective of this research is to study the inluence of development effectiveness and education and training quality on the driver’s technical skills of PT XYZ in Jakarta. The method of research is a survey using Path Analysis. The respondents for this survey are 35 drivers selected by applying proportional random sampling technique. The results of this research show that: (1) the effectiveness of development directly inluencing the driver’s technical skills is 35.8%, (2) the quality of education and training directly inluencing the driver’s technical skills is 33.8%, and (3) the effectiveness of coaching directly inluencing the quality of education is 25.5% The study concludes that technical skills can be improved through effective development and the quality of education and training, and the quality of education and training can be enhanced through effective development as well.

scholarly journals PENGARUH NILAI PELANGGAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMILIHAN PENDIDIKAN KAMPUS BERBASIS VOKASI

2020 ◽  
Vol 9 (2) ◽  
pp. 88
Author(s):  
Minggu Minggu ◽  
May Vitha Rahmadhani ◽  
Siswandi Siswandi
Keyword(s):  
Significant Influence ◽  
Customer Value ◽  
Quantitative Research ◽  
Educational Services ◽  
Quality Of Education ◽  
College Selection ◽  
Quantitative Research Methods ◽  
Education Services ◽  
Selection Decision

<p>This research was conducted to determine how much the influence Customer Value to the College Selection Decision of Student  in Polytechnic LP3I Jakarta Kampus Blok M, to determine how much the influence Quality 0f Education Services to the  College Selection Decision of Student in Politectic LP3I Jakarta Kampus Blok M, and determine how much the influence Customer Value and Quality of Education services simultaneously to the College Selection Decision of Student  in Polytechnic LP3I Jakarta Kampus Blok M. This research was conducted on 75 students out of a population of 300 students using slovin method and quantitative research methods using regression analysis, to prove that the variable customer value has a positive and significant influence towards college selection decisions; and the variable quality of educational services has a positive and significant influence towards college selection decision. The research proved that the customer value has a positif influence 0,823 to the college selection decision,the quality of educational services has a positif influence 0,756 to the college selection decision,customer value and quality of education services simultaneosly has a significant influence 0,854. The Results of this research prove that hypotests Ha accepted and proven linear.</p><p><strong>Keywords: </strong>College Selection Decision, Customer Value, Service Quality</p>

scholarly journals RELATIONSHIP LEADERSHIP QUALITY AND CULTURE ORGANIZATION WITH THE PERFORMANCE OF SMAN 28 TANGERANG DISTRICT

2019 ◽  
Vol 1 (2) ◽  
pp. 134-142
Author(s):  
Anggih Perian Guswan Putra
Keyword(s):  
Organizational Culture ◽  
Employee Performance ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Survey Method ◽  
Sample Population ◽  
Leadership Quality ◽  
Quality Of Leadership ◽  
The Relationship

This research was conducted to determine the relationship between the quality of the Principal's leadership and organizational culture with the performance of SMAN 28 Tangerang District employees. The study uses a quantitative approach with a descriptive correlational survey method, using correlation theory which is about product moment. Research data collection techniques from respondents carried out through questionnaires or questionnaires. The sample population was 103 employees in each section of SMAN 28 Tangerang, with simple random sampling technique. The magnitude of the effect of leadership quality and organizational culture together on employee performance by 87.2% This shows the higher the quality of leadership and organizational culture, the better the performance of employees, and vice versa the lower the quality of leadership and organizational culture will have an impact for employee performance.

scholarly journals Factors Influencing the Students’ Perceptions of the Quality of Education Services at Hue University in Vietnam

2021 ◽  
Vol 32 (1-3) ◽  
Author(s):  
Hong-Van Thi Dinh
Keyword(s):  
Higher Education ◽  
Higher Education Institutions ◽  
Quality Of Education ◽  
Access To Education ◽  
Education Services ◽  
Education Environment ◽  
Central Vietnam ◽  
Vietnamese Higher Education ◽  
Students Satisfaction

ABSTRACT In today’s competitive higher education environment in Vietnam, higher education institutions have focussed more on quality education services to improve students’ satisfaction, which is considered an important factor for attracting and retaining students and evaluating the success of these higher education institutions, as a result. This research aimed to examine Vietnamese students’ perceptions about the quality of education services offered at Hue University in Vietnam. The data were obtained from the questionnaires completed by 2933 students from four-university members of Hue University in Central Vietnam. The research results showed that the students were generally satisfied with the quality of education services provided by Hue University. In addition, students’ satisfaction at Hue University is most affected by their perceptions about access to education services and the educational environment. The study also provided several implications, for Hue University in particular and other Vietnamese higher education institutions in general, to enhance their education services to improve the level of education service quality for attracting and retaining students.

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