scholarly journals Impact of emotional intelligence coaching on job satisfaction of pharmacists during organizational changes

2017 ◽  
Vol 6 (4) ◽  
pp. 39
Author(s):  
Nicole Seymour ◽  
Sandy Jansen ◽  
Lucy Feng ◽  
Stephanie Ayres ◽  
Zubin Austin ◽  
...  
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Organizational Change ◽  
Controlled Trial ◽  
Medication Administration ◽  
Self Awareness ◽  
Organizational Changes ◽  
Structured Interviews ◽  
Intelligence Assessment ◽  
London Health

Job satisfaction is known to decline during times of major organizational change and emotional intelligence has been positively correlated with job satisfaction and adaptability. Computerized provider order entry (CPOE), closed loop medication administration, electronic medication administration records and 24/7 pharmacy services were implemented at London Health Sciences Centre (LHSC) during the spring of 2014. This pilot randomized controlled trial assessed whether completion of an emotional intelligence assessment, followed by a personalized one-hour emotional intelligence coaching session, would positively impact job satisfaction stability amongst pharmacists throughout these major organizational changes. Job satisfaction was measured by the Health Professions Stress Inventory (HPSI). The primary outcome was change in HPSI score from baseline. Emotional intelligence coaching was provided to participants randomized to the intervention. Semi-structured interviews were completed at baseline and follow-up for qualitative analysis. Twenty five participants were recruited and all participants completed the study. Job satisfaction improved in both control and intervention groups. Observations from semi-structured interviews suggested that emotional intelligence coaching may have increased self-awareness and ability to recognize dissatisfaction. Participants who were in their role for less than two years reported greater benefit from emotional intelligence coaching. Job satisfaction was worse during the anticipatory phase of major organizational change. Emotional intelligence coaching did not have an observable benefit on objective measures of job satisfaction, but it may have a subjective benefit that is more apparent in pharmacists who are less established in their role.

Emotional intelligence and school leaders: Evidence from Abu Dhabi

2020 ◽  
pp. 174114322091355 ◽  
Author(s):  
Rida Blaik Hourani ◽  
David Litz ◽  
Scott Parkman
Keyword(s):  
Emotional Intelligence ◽  
United Arab Emirates ◽  
Professional Learning ◽  
School Leaders ◽  
Abu Dhabi ◽  
Self Awareness ◽  
Structured Interviews ◽  
Five Dimensions ◽  
Roles And Responsibilities ◽  
Professional Roles And Responsibilities

This is a qualitative exploratory study that focuses on emotional intelligence attributes of public-school leaders in Abu Dhabi, in the United Arab Emirates. The research questions endorsed the emotional intelligence school leaders exhibit along five dimensions: (a) self-awareness; (b) managing emotions; (c) motivation; (d) empathy; and (e) social skills. Furthermore, the study focused on how school leaders and managers utilise their emotional intelligence attributes professionally. For the purpose of this study, a qualitative research methodology was employed, which involved the use of interactive and participatory data collection in the form of semi-structured interviews with various categories of school leaders and managers. Furthermore, thematic data analysis was conducted, in order to reveal Abu Dhabi school leaders’ exhibition and utilisation of emotional intelligence attributes within their professional roles and responsibilities. While the study was limited to school leaders and managers in Abu Dhabi, in the United Arab Emirates, the findings implied the need for school leaders and managers to develop and nurture their professional emotional intelligence attributes, as many job-embedded constraints and challenges require the demonstration of essential emotional intelligence skills and traits. Hence, professional learning opportunities within the perspective of emotional intelligence need to be considered and developed to enable, facilitate and enhance school changes.

scholarly journals Indian Bureaucrats across Different Lengths of Service: A Comparative Study

2016 ◽  
Vol 3 (4) ◽  
Author(s):  
Rashmi Saroha ◽  
Prof. N. K. Chadha
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Occupational Stress ◽  
State Level ◽  
Structured Interviews ◽  
Length Of Service ◽  
Service Category ◽  
Significant Difference ◽  
Stress Levels ◽  
Years Of Service

Occupational stress has been attracting the attention of the researchers since very long now. Decline in performance and productivity as well as an undesirable shift in the work attitude of the employees are just few of its undesirable outcomes. Bureaucracy in India comprises of a fleet of government officials who are employed at both Central and State level. The purpose of the present study was to empirically investigate occupational stress in Indian Bureaucracy and to compare the same on the basis of length of service. Job satisfaction, Resilience and Emotional Intelligence of Indian bureaucrats were also analyzed and compared on the said basis. A sample of 120 civil servants was taken for this study. Four different psychometric scales were used to measure the four variables. Occupational stress levels, Emotional Intelligence, Resilience and Job Satisfaction were compared across three levels of administrative hierarchy, i.e. Short (less than 10 years of service), Medium (10 to 20 years of service), and Long (more than 20 years of service). Significant difference was found in stress levels across three levels of administrative hierarchy, wherein officers in Short service category exhibited the least amount of stress, while those in Long service category showed the highest amount of stress. Semi-structured interviews were conducted to understand in depth the various factors contributing to the occupational stress in Indian bureaucrats.

scholarly journals Emotional Intelligence Dimensions, Job Satisfaction and Primary School Teachers

2016 ◽  
Vol 5 (1) ◽  
pp. 8
Author(s):  
Arun Kumar
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Social Skills ◽  
Primary School ◽  
Primary Schools ◽  
Social Competency ◽  
Self Awareness ◽  
School Teachers ◽  
Primary School Teachers ◽  
Five Dimensions

<em>In this study, the researcher has tried to identify the relationship of five dimensions of emotional intelligence (Self-Awareness, Managing Emotions, Emotional Maturity, Empathy and Social competency &amp; social skills) with job-satisfaction. 400 primary school teachers were randomly selected from 150 primary schools of district Meerut.  Self prepared Emotional Intelligence Scale (EIS) and Teachers’ Job Satisfaction Scale’ (TJSS) developed by Dr. J.P. Srivastava and Dr. S.P. Gupta was used.  The data was analyzed with the help of SPSS-17 programme. The results of the study indicate that Emotional Intelligence is important have significant positive relationship with job satisfaction. Among all the five dimensions (self-awareness, managing emotions, maturity, empathy and social competency &amp; social skills) only managing emotions and maturity play major role in prediction of job satisfaction than the self awareness, empathy and social competency &amp; social skills, it means that emotional intelligence is good predictor of job satisfaction for primary school teachers. </em>

scholarly journals TRANSFORMATIONAL LEADERSHIP IN THE SERVICE OF ORGANIZATIONAL CHANGES

2021 ◽  
Vol 9 (3-4) ◽  
pp. 69-77
Author(s):  
Ivica Matejić ◽  
Mihailo Ćurčić ◽  
Radan Kostić
Keyword(s):  
Job Satisfaction ◽  
Transformational Leadership ◽  
Organizational Change ◽  
Dynamic Environment ◽  
Complex Form ◽  
Problem Area ◽  
Survey Method ◽  
Organizational Changes ◽  
Acquisition Period ◽  
The Republic

The complex and dynamic environment in which modern companies operate requires frequent organizational changes that are used as a mechanism for adapting the company's business to market requirements, in order to improve or maintain a competitive advantage. Mergers and acquisitions, as a complex form of organizational change of companies, represent a relevant problem area of ​​research. Since the success of organizational change depends on two important factors, leaders and employees, the aim of this research is to identify the interdependence of transformational leadership, job satisfaction and commitment to organizational change by employees in the post-acquisition period. The research results show that there is interdependence between transformational leadership, job satisfaction and commitment to organizational change in the post-acquisition period. The empirical research was conducted in 2021, using a survey method. Data were analyzed using Pearson’s correlation and single as well as multiple regression method. A sample of 129 respondents was taken into accounts, who are employed in companies in the Republic of Serbia that have gone through the acquisition process in the last five years.   

scholarly journals The relationship between organizational changes and job satisfaction in the Jordanian telecommunication industry

2019 ◽  
Vol 9 (1) ◽  
pp. 1 ◽  
Author(s):  
Najda Hayajneh ◽  
Taghrid Suifan ◽  
Bader Yousef Obeidat ◽  
Mohammd Abuhashesh ◽  
Raed Kareem Kanaan
Keyword(s):  
Job Satisfaction ◽  
Organizational Change ◽  
Job Stress ◽  
Positive Relationship ◽  
Organization Change ◽  
Telecommunication Industry ◽  
Organizational Changes ◽  
Convenience Sample ◽  
Telecommunication Companies ◽  
The Relationship

The aim of this paper is to investigate the relationship between organizational change and job satisfaction in telecommunication companies in Jordan. A convenience sample was selected from among employees working at three communication companies (3636 employees) in Jordan. The findings indicate a significant positive relationship between organizational change and job satisfaction. to increase employees’ job satisfaction, their level of job stress during organization change operations in telecommunication companies must be decreased.  

scholarly journals ASSOCIATION AMONG EMOTIONAL INTELLIGENCE AND JOB SATISFACTION OF UNIVERSITY TEACHERS IN DISTRICT CHARSSADA, KHYBER PAKHTUNKHWA, PAKISTAN

2021 ◽  
Vol 9 (3) ◽  
pp. 1493-1503
Author(s):  
Shakila Malik ◽  
Asma Asma ◽  
Zafar Iqbal ◽  
Rahim Khan ◽  
Farooq Hussain
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Emotion Regulation ◽  
Theoretical Perspective ◽  
Local Population ◽  
Sample Selection ◽  
Sampling Technique ◽  
Self Awareness ◽  
University Teachers ◽  
Organizational Features

Purpose of the research: To cope with the upcoming challenges in the contemporary work environment and especially in organizational features, Emotional intelligence (EI) and Job satisfaction (JS) are taken as main highly interested assumptions by researchers because of serving as a viable role in the personal and organizational life of personals. Methodology: Quantitative approach with a questionnaire as a research tool having 205 sample sizes was distributed among universities teacher’s in-district Charssada to collect the data. A random sampling technique was used for sample selection. KMO and Bartlett's Test for validity and Cronbach alpha for reliability were used respectively. Furthermore, statistical analysis was done by the researchers through descriptive statistics, t-test compression, and multiple regression analysis. Main Findings: The teacher’s emotional intelligence shown a significant positive correlation with JS. furthermore, various aspects of EI were also explored for correlation with Job satisfaction. Results showed that ‘‘emotion regulation (ER)’’ (B=.362, p<.05) and ‘‘Social skills (SS)’’ (B=.564, p <.05) and self-awareness(SA)’’ (B=0.096, p <.05) have a positive and significant relationship with JS. While the last dimension of emotional intelligence, social-awareness (So-A) (B=0 .30, p >.05) was not found to be related to job satisfaction. Furthermore, ‘emotion regulation (ER)’’ was found to be a suppressor variable in the present research. Applications of this study: The role of teachers’ emotional intelligence with the background to increase their job satisfaction level will be enlightening through this research. This study will also help university teachers to know their own emotions as well as the others, at the workplace. Results will help stimulate further research. Implications of the findings are discussed for academics and practitioners. Novelty/Originality of this study: The core message of this study based on the correlative link of job satisfaction and emotional intelligence is that more rational thoughts are needed rather than effective action for teacher’s better performance in the workplace. From a theoretical perspective, the mentioned study focuses on important constructs and taking into account that, limited research is found on these two notions in the Pakistani context. Finding the relationship of emotional intelligence with job satisfaction in public university teachers in Pakistan is the novelty of the study as the research on this spectrum in the local population has not been considered before.

How emotional intelligence relates to job satisfaction and burnout in public service jobs

2017 ◽  
Vol 84 (4) ◽  
pp. 729-745 ◽  
Author(s):  
Hyun Jung Lee
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Emotion Regulation ◽  
Public Service ◽  
Public Management ◽  
Structural Equation ◽  
Equation Modeling ◽  
Self Awareness ◽  
Service Workers ◽  
Service Jobs

Public service workers require higher levels of emotional intelligence because most public service jobs involve emotionally intense work focused on service to the public. Moreover, such emotional work may lead to a high degree of burnout and job dissatisfaction, which directly relates to organizational outcomes. Focusing on public service workers, the present study investigates the relationships between the dimensions of emotional intelligence and job satisfaction, on the one hand, and the dimensions of emotional intelligence and burnout, on the other. In the sample of 167 public service workers in the US, using employed structural equation modeling, the findings reveal that emotion regulation is significantly and negatively related to burnout and that emotional self-awareness is significantly and positively related to job satisfaction. Points for practitioners This study contributes to understanding the relationship between the emotional intelligence dimension and burnout, and the emotional intelligence dimension and job satisfaction, in public service jobs. Emotional intelligence plays a significant role for public service workers whose work involves emotionally intense job characteristics. The findings show that training in emotional intelligence abilities may increase job satisfaction and decrease burnout. Practitioners and professionals working in public management and administration may consider measures of emotional intelligence, especially emotional self-awareness and emotion regulation, in the recruitment process to select potentially effective job applicants.

scholarly journals Conditions for successful changes in health care organizations: an interview study with physicians, registered nurses and assistant nurses

2019 ◽  
Author(s):  
Per Nilsen ◽  
Ida Seing ◽  
Carin Ericsson ◽  
Sarah A. Birken ◽  
Kristina Schildmeijer
Keyword(s):  
Health Care ◽  
Organizational Change ◽  
Registered Nurses ◽  
Health Care Professionals ◽  
Health Care Organizations ◽  
Organizational Changes ◽  
Structured Interviews ◽  
Disease Patterns ◽  
Swedish Health Care ◽  
Assistant Nurses

Abstract Background: Health care organizations are constantly changing as a result of technological advancements, ageing populations, changing disease patterns, new discoveries for the treatment of diseases and political reforms and policy initiatives. Changes can be challenging because they contradict humans’ basic need for a stable environment. The present study poses the question: what characterizes successful organizational changes in health care? The aim was to investigate the characteristics of changes of relevance for the work of health care professionals that they deemed successful. Methods: The study was based on semi-structured interviews with 30 health care professionals: 11 physicians, 12 registered nurses and seven assistant nurses employed in the Swedish health care system. An inductive approach was applied using questions based on the existing literature on organizational change and change responses. The questions concerned the interviewees’ experiences and perceptions of any changes that they considered to have affected their work, regardless of whether these changes were “objectively” large or small changes. The interviewees’ responses were analysed using directed content analysis. Results: The analysis yielded three categories concerning conditions for successful changes: having the opportunity to influence the change; being prepared for the change; valuing the change. The interviewees emphasized the importance of having the opportunity to influence the organizational changes that are implemented. Changes that were initiated by the professionals themselves were considered the easiest and were rarely resisted. Changes that were clearly communicated to allow for preparation increased the chances for success. The interviewees did not support organizational changes that were perceived to be implemented unexpectedly and/or without prior communication. They conveyed that it was important for them to understand the need for and benefits of organizational changes. They particularly valued and perceived as successful organizational changes with a patient focus, with clear benefits to patients.Conclusions: Organizational changes in health care are more likely to succeed when health care professionals have the opportunity to influence the change, feel prepared for the change and recognize the value of the change, including perceiving the benefit of the change for patients. Keywords: Organizational change, Implementation, Influence, Preparedness, Patient benefit

scholarly journals Transformational leadership in the service of organizational changes

2021 ◽  
Vol 9 (3-4) ◽  
pp. 69-77
Author(s):  
Ivica Matejić ◽  
Mihailo Ćurčić ◽  
Radan Kostić
Keyword(s):  
Job Satisfaction ◽  
Transformational Leadership ◽  
Organizational Change ◽  
Dynamic Environment ◽  
Complex Form ◽  
Problem Area ◽  
Survey Method ◽  
Organizational Changes ◽  
Acquisition Period ◽  
The Republic

The complex and dynamic environment in which modern companies operate requires frequent organizational changes that are used as a mechanism for adapting the company's business to market requirements, in order to improve or maintain a competitive advantage. Mergers and acquisitions, as a complex form of organizational change of companies, represent a relevant problem area of research. Since the success of organizational change depends on two important factors, leaders and employees, the aim of this research is to identify the interdependence of transformational leadership, job satisfaction and commitment to organizational change by employees in the post-acquisition period. The research results show that there is interdependence between transformational leadership, job satisfaction and commitment to organizational change in the post-acquisition period. The empirical research was conducted in 2021, using a survey method. Data were analyzed using Pearson's correlation and single as well as multiple regression method. A sample of 129 respondents was taken into accounts, who are employed in companies in the Republic of Serbia that have gone through the acquisition process in the last five years.

scholarly journals The Influence and Interplay of Emotional Intelligence and Leadership Type on Early Childhood Educators’ Organizational Commitment

2021 ◽  
Vol 9 (2) ◽  
pp. 168-177
Author(s):  
Tracie L. Shepherd
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Early Childhood ◽  
Organizational Commitment ◽  
Significant Relationship ◽  
Early Childhood Educators ◽  
Leadership Traits ◽  
Hiring Process ◽  
Intelligence Assessment ◽  
Management Plans

The purpose of this study was to assess the influence of emotional intelligence on the organizational commitment of early childhood educators. Organizational commitment and its precursor, job satisfaction, have gained relevance because of routinely high industry of turnover. The interplay among educators’ job satisfaction, organizational commitment, and supervisors’ leadership type were secondarily assessed. A valid and reliable survey was administered to educators in the southeastern United States. Although select dimensions were correlated, no significant relationship was found between educators’ overall emotional intelligence and organizational commitment. However, emotional intelligence was moderately correlated with job satisfaction. There was no significant relationship found between supervisors’ leadership traits and processes and educators’ organizational commitment, although educators’ job satisfaction and supervisors’ leadership traits and processes were slightly correlated. Based on positive associations within the current study, it is recommended that organizations incorporate emotional intelligence assessment into the educator hiring process as well as determine the job satisfaction and organizational commitment levels and leadership type preferences of current educators as a basis for forming training budgets, retention strategies, and succession management plans.

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