Accounting and accountability for the digital transformation of public services

2021 ◽  
Author(s):  
Deborah Agostino ◽  
Enrico Bracci ◽  
Ileana Steccolini
Keyword(s):  
Public Services ◽  
Digital Transformation

scholarly journals Digital Transformation of the German State

2021 ◽  
pp. 331-355
Author(s):  
Ines Mergel
Keyword(s):  
Public Sector ◽  
Large Scale ◽  
Public Services ◽  
Digital Transformation ◽  
Legacy Systems ◽  
Legal Basis ◽  
German State ◽  
Administrative Responsibilities

AbstractDigital transformation of the German public sector is embedded in a large-scale reform focussing on digitalisation and de-bureaucratisation of public services. By 2022, 575 public services will have been digitised. Digitalisation is, however, a contested topic in Germany: modernisation efforts have been stalled resulting in backlogs and the delay of IT consolidation of outdated legacy systems. At the same time, however, innovation pockets are emerging across all levels of government. The chapter first provides an overview of the legal basis of digital transformation, centralised and decentralised organisational embeddedness of administrative responsibilities and then highlights insights into selected implementation cases.

scholarly journals Digital Transformation of Public Administration of the Donetsk Region Based on Smart Specialization

2020 ◽  
pp. 4-10
Author(s):  
O. Borodina ◽  
Keyword(s):  
Labor Market ◽  
Regional Development ◽  
Development Strategy ◽  
Public Services ◽  
Development Program ◽  
Digital Transformation ◽  
Document Management ◽  
Management Tools ◽  
State And Local ◽  
Smart Specialization

The article is devoted to the analysis of current measures of the process of digitalization of public services in the Donetsk region. The experience of implementing smart specialization technology in the practice of European Regional Development is analyzed in detail, and its compliance with the principles of strategic planning for regional development in the EU is determined. The role of "smart specialization" as a mandatory condition for regions to receive funds from European funds is noted. Attention is focused on a vertically oriented approach when choosing regional development priorities. The ambiguity of selective selection of regional development directions and the need to balance the interests of all territorial stakeholders are noted. Based on the assessments of the UNDP Development Program in Ukraine on the introduction of e-management tools for regional state administrations and compulsory health insurance of Donetsk and Luhansk regions, the analysis of problematic issues of digital transformation of public services and Electronic Document Management in state and local authorities was carried out. It is noted that the progressive Ukrainian scientific community is quite capable of generating ideas that will immediately be used by entrepreneurs, who, as employers, can form an educational request, thus ridding the labor market of specialists who do not have demand in the labor market. The need for urgent measures of the first stage of EDP implementation of e-governance in the Donetsk region is stated, in particular: development of a roadmap, identification of stakeholders and creation of innovative ecosystems, workshops where an analysis and joint vision of the development of priority start-specialization industries will be carried out. Systematic effective recommendations are given for the implementation of certain tasks of the corresponding operational goal of the Donetsk Region Development Strategy until 2027.

scholarly journals Coordinating the digital transformation of inter-organizational public services – The case of e-invoicing in Belgium

2021 ◽  
Vol 14 (1-2021) ◽  
pp. 1-19
Author(s):  
Stijn Wouters ◽  
Veiko Lember ◽  
Joep Crompvoets
Keyword(s):  
Public Services ◽  
Digital Transformation ◽  
Regional Level ◽  
Step Process ◽  
Digital Services ◽  
Governance Challenges ◽  
Specific Implementation ◽  
Choice Of Instruments ◽  
Over Time

Digital transformation has the potential to profoundly change the way public administrations deliver public services to its users. One of the challenges involved in the inter-organizational networks that often govern integrated digital services is to identify what coordination instruments are effective. In this paper we examine this issue through a case study that deals with the transformation of invoicing services in Belgian public administrations at the federal and Flemish (regional) level. We review the coordination instruments and study how they evolved over time. Our findings suggest that transformation (1) might in part depend on the choice of instruments and multiple mechanisms. The mix of appropriate coordination instruments is likely to change as digital transformation objectives and governance challenges evolve over time. (2) Digital transformation might be a step-by-step process involving multiple rounds of digitalization and its specific implementation contingent on the service itself.

scholarly journals Review on Digital Transformation Policy of Directorate Generale of Taxes

2021 ◽  
Vol 2 (4) ◽  
pp. 212-221
Author(s):  
Riyanto Riyanto ◽  
Amalia Dewi Clarashinta
Keyword(s):  
Social Interaction ◽  
Public Services ◽  
Government Agency ◽  
Digital Transformation ◽  
Face To Face ◽  
Electronic Reporting ◽  
Directorate General ◽  
Tax Systems ◽  
The Government ◽  
Internet Networks

The Covid-19 pandemic caused a reduction in face-to-face interaction between people. Changes in social interaction from offline to online need supporting facilities, both internet networks, computers, gadgets, and other items. The Directorate General of Taxes (DGT) as the government agency that collects state revenues from taxes, is constantly transforming towards improving public services, especially to taxpayers. Many applications of e-tax systems that have been developed by DGT are Nadine, e-faktur, e-billing, e-filling, and DJP Online. This electronic reporting has influenced the increase of Annual Tax Return reporting for the last three years.

scholarly journals PEST- ANALYSIS OF THE DIGITAL TRANSFORMATION OF PUBLIC ADMINISTRATION

2021 ◽  
Vol 16 (1) ◽  
pp. 125-129
Author(s):  
Chulpan Kurakova ◽  
Niyaz Safiullin
Keyword(s):  
Environmental Factors ◽  
Public Administration ◽  
Public Services ◽  
Technological Development ◽  
Executive Branch ◽  
Digital Transformation ◽  
Public Authorities ◽  
The Public Sphere ◽  
Political Economic ◽  
The Impact

The article is dedicated to researching the impact of environmental factors on the processes of digital transformation of public administration. In today's digital economy, the effectiveness of the executive branch providing public services to citizens and organizations largely depends on the political will of the country's leadership, the socio-economic situation, as well as the technological and technological development of the public sphere. The authors to assess the impact of environmental factors were pest analysis, which reveals the most significant aspects of the impact of the macro environment and develop a strategy for the development of public authorities in the context of the digital transformation of their activities. The methodological basis is research into the problems of the system of providing electronic public services, the regulatory framework for their digitalization, the study of statistics, indicating the level of quality of the provision of public services. The results of the study revealed the most significant political, economic, social and technological factors of the macro environment and presented the main directions for improving the processes of digital transformation of public administration. Specific measures have been proposed for each group of factors to enable the executive branch to adapt to the external environment, thereby improving their performance. The results of the study can be used to develop programmes and plans for government agencies to digitize their public services

scholarly journals The Acceleration of Digital Transformation in the Ministry of Finance: What Are the Driven Factors?

2021 ◽  
pp. 45
Author(s):  
Ganjar Asdi Sudrajat
Keyword(s):  
Employee Engagement ◽  
Public Services ◽  
Digital Transformation ◽  
Literature Study ◽  
The Public ◽  
Infrastructure System ◽  
Ministry Of Finance ◽  
The Government ◽  
Descriptive Method ◽  
People’S Perceptions

The development of technology, communication, and information has had a major impact and has also changed people's perceptions of public services. People want public services that are fast, transparent, accountable, and accessible. Digital transformation is an effort made by the government to meet people's expectations for public services. The Ministry of Finance is one of the institutions that has been able to implement digital transformation programs in the public sector. The digital transformation program carried out allows the Ministry of Finance to quickly adapt to new habits at work during the Covid-19 pandemic to maintain the continuity of the organization's tasks. This study aims to determine the various factors that support the implementation of the digital transformation program at the Ministry of Finance. The study used a descriptive method with a qualitative approach. The data was obtained through a literature study by examining various literatures related to the Ministry of Finance's digital transformation program. The results of the study show that the digital transformation program at the Ministry of Finance is strongly supported by the commitment and full support of the leader, resources (infrastructure, system, human resources, and regulations), and employee engagement.

scholarly journals Legal Risks of Digitalization of Public Administration

2020 ◽  
Vol 15 (6) ◽  
pp. 23-32
Author(s):  
S. M. Zubarev
Keyword(s):  
Public Administration ◽  
Public Services ◽  
Effective Interaction ◽  
Digital Technologies ◽  
Digital Transformation ◽  
The State ◽  
Legal Risks

The paper is devoted to the examination of the concepts of “digitalization,” “digital transformation” and interrelationship between the concepts at issue with the concepts of “informatization” and “robotization.” The author provides his own interpretation of the concept “digitalization of public administration” and defines it as the process of introduction of digital technologies to the work of state bodies, which allows them to carry out qualitative transformation in the implementation of public functions and provision of public services, and to ensure effective interaction between citizens and the State. At the same time, digital transformation implies specific socially significant results appearing due to the application of digital technologies in public administration. The author substantiates such an approach when digitalization is seen as a public administration solution and defines legal risks, namely: a large number of simultaneously acting documents that have different states and regulate digitalization of public administration; lack of uniformity of tasks, objectives and measures aimed at achieving them in the fundamental documents. Such fundamental documents include: ”Digital State (IT State)” Subprogram and the federal project “Digital Public Administration.” The paper also describes serious deficiencies in the structure and contents of the passport of the federal project under consideration.

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