Expanding the Methodological Approach to the Social Servicescape: Moving From Measurement to Manipulation

2020 ◽  
pp. 193896552094921
Author(s):  
Lydia Hanks ◽  
Nathaniel D. Line ◽  
Lu Zhang
Keyword(s):  
Methodological Approach ◽  
Three Dimensions ◽  
Future Research ◽  
Measured Variable ◽  
Service Environment ◽  
The Social ◽  
Research Questions ◽  
Tangible Element ◽  
And Behavior ◽  
Nomological Validity

Recently, research of the servicescape has expanded to include a social element in addition to the traditionally identified physical/tangible element. Typically, this social servicescape construct has been treated as a measured variable, reflecting the other customers in the service environment across three dimensions (i.e., similarity, behavior, and appearance). However, the exclusive use of measurement to operationalize a phenomenon limits both the types of methods that can be used and, correspondingly, the types of research questions that can be asked. Accordingly, the purpose of this research is to propose and test a scenario-based manipulation of the customer social servicescape construct so that future research can address the phenomenon using experimental design. Scenarios crossing the social servicescape with social density (i.e., crowding) are constructed in three different domains (restaurant, hotel, and retail) and tested in terms of their nomological validity by assessing the effects of the manipulated variables on attitudes and satisfaction. Our results demonstrate that the three elements of the social servicescape—similarity, appearance, and behavior—each had a direct and significant effect on attitude and satisfaction. In addition, these results were consistent across the hotel, restaurant, and retail contexts. The clarity and consistency of these findings indicate the viability of the social servicescape manipulations as a research tool.

scholarly journals Sustainability in Participatory Sports Events: The Development of a Research Instrument and Empirical Insights

2021 ◽  
Vol 13 (11) ◽  
pp. 6034
Author(s):  
Ine Hugaerts ◽  
Jeroen Scheerder ◽  
Kobe Helsen ◽  
Joris Corthouts ◽  
Erik Thibaut ◽  
...  
Keyword(s):  
Sustainable Development ◽  
Environmental Sustainability ◽  
Online Survey ◽  
Three Dimensions ◽  
Future Research ◽  
Validity And Reliability ◽  
Research Instrument ◽  
Sports Events ◽  
The Social ◽  
Development Goals

The United Nations (UN) considers sports as an important enabler of sustainable development. The popular and fast-growing Participatory Sports Event (PSE) sector can play an important role in this regard, however, research that measures and reports sustainability in PSEs is scarce. Therefore, the aim of this paper was to construct and validate a research instrument based on the UN’s sustainable development goals, and to examine sustainability in PSEs. To this end, an online survey was administered among a representative sample of 303 PSE organisers, located in Flanders, Belgium. A confirmatory factor analysis affirmed the social, economic and environmental dimensions of the instrument and provided evidence for its validity and reliability. The results reveal significant discrepancies between the three dimensions, with a noticeable lower score for environmental sustainability compared to social and economic sustainability. Furthermore, challenges are highlighted in the field of the civil society sector and in walking sports events. The findings also indicate that large-sized events are more likely to be sustainable. The current study can act as a foundation for future research on sustainability in PSEs and can assist PSE organisers and policymakers to increase the sustainability-related performance of the sector.

Stochastic Actor-Oriented Models for the Co-Evolution of Networks and Behavior: An Introduction and Tutorial

2019 ◽  
Vol 23 (3) ◽  
pp. 511-534 ◽  
Author(s):  
Yuval Kalish
Keyword(s):  
Social Sciences ◽  
Model Building ◽  
Network Evolution ◽  
Network Ties ◽  
Network Change ◽  
Step Model ◽  
The Social ◽  
Research Questions ◽  
Organizational Scholarship ◽  
And Behavior

Stochastic actor-oriented (SAO) models are a family of models for network dynamics that enable researchers to test multiple, often competing explanations for network change and estimate the extent and relative power of various influences on network evolution. SAO models for the co-evolution of network ties and actor behavior, the most comprehensive category of SAO models, examine how networks and actor attributes—their behavior, performance, or attitudes—influence each other over time. While these models have been widely used in the social sciences, and particularly in educational settings, their use in organizational scholarship has been extremely limited. This paper provides a layperson introduction to SAO models for the co-evolution of networks and behavior and the types of research questions they can address. The models and their underpinnings are explained in nonmathematical terms, and theoretical explanations are supported by a concrete, detailed example that includes step-by-step model building and hypothesis testing, alongside an R script.

Using Social Marketing to Tackle Compulsive Buying

2021 ◽  
pp. 152450042098826
Author(s):  
Monica M. Popa Sârghie
Keyword(s):  
Social Marketing ◽  
Conceptual Development ◽  
Compulsive Buying ◽  
Marketing Strategies ◽  
Future Research ◽  
Product Price ◽  
The Social ◽  
Practical Guidelines ◽  
Research Questions ◽  
Promotional Strategies

Background: The present paper focuses on compulsive buying, outlining the need to tackle this phenomenon using a social marketing approach, for the wellbeing of the affected individuals, their families and contacts, and for the health of our society at large. Focus of the Article: This conceptual development article is centered on behavior change and social marketing strategies that can address compulsive buying. Research Questions: How can social marketers help in curbing compulsive buying? What conceptual components and practical guidelines can be used in marketing programs for addressing compulsive shopping? Program Design/Approach: The platform developed herein outlines segmentation, targeting, product, price, place and promotional strategies recommended based on theoretical elements across disciplines. Importance to the Social Marketing Field: To date, compulsive buying has largely been ignored in the social marketing field, despite its relevance and prevalence. This paper provides a framework that can be employed in developing social marketing programs. Method: The proposed platform was created by bridging the literatures on compulsive buying and social marketing, identifying useful theoretical elements (e.g., the potential of the Thranstheoretical model), adapting and customizing these elements to provide actionable insights for intervention programs. The toolkit used for tackling other addictions was taken into account and integrated into the current development. Future Research: This paper offers an initial framework for social marketing efforts aimed at compulsive buying. It hopes to inspire significantly more work in this area to explore the potential of other theories and approaches to foster behavioral change for the better.

Refinement and Validation of a Multidimensional Destination Brand Equity Scale for Inbound and Outbound Chinese Travelers: A Cross-National Perspective

2019 ◽  
Vol 59 (8) ◽  
pp. 1522-1552 ◽  
Author(s):  
Martin Yongho Hyun ◽  
Hyeon-Cheol Kim
Keyword(s):  
Brand Equity ◽  
Methodological Approach ◽  
Empirical Studies ◽  
Future Research ◽  
Four Dimensions ◽  
Key Dimensions ◽  
National Perspective ◽  
Destination Brand ◽  
Chinese Travelers ◽  
Nomological Validity

Destination brand equity (DBE) consists of five tourism dimensions and differs from generic customer-based brand equity, which theoretically comprises four dimensions. This study partially adopts Yoo and Donthu’s methodological approach to cross-validate a DBE scale between three groups of tourists: Korean (KJ) and Chinese visitors to Jeju Island (CJ) and Chinese visitors to Zhangjiajie (CZ). Accordingly, data were collected from 256 KJ, 217 CJ, and 257 CZ respondents. Two empirical studies incorporate a multigroup analysis to examine whether the five key dimensions of DBE can be identically applied to the three groups. The first study extracted 15 items from the original 23 in the DBE scale; the second identified the different measures commonly applicable to the three groups. External validity is achieved by testing nomological validity and cross-validation. The findings’ implications are subsequently discussed and suggestions for future research provided.

Islamic social finance: a literature review and future research directions

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Laura Aibolovna Kuanova ◽  
Rimma Sagiyeva ◽  
Nasim Shah Shirazi
Keyword(s):  
Literature Review ◽  
Web Of Science ◽  
Islamic Finance ◽  
Future Research ◽  
Research Directions ◽  
Content Type ◽  
The Social ◽  
Future Research Directions ◽  
Research Questions ◽  
The Web

Purpose This paper aims to study the main trends of scientific research in Islamic finance’s social aspects to clarify place, role and functions, especially in the context of increasing social problems. To achieve this goal, this paper focuses on the social component of Islamic finance, analyzes publications on social Islamic finance in the Web of Science database, covering the period from 1979 to 2020, specify the geographical localization of research networks, determines the most cited authors and their scientific position. Design/methodology/approach The authors have applied several literature review techniques, a bibliometric citation and co-citation analysis, a co-authorship analysis and a review of the most cited papers. The analyzes’ results allow us to offer five future questions in Islamic social finance, zakat and waqf, which have not been investigated before and could influence Islamic social finance and Islamic finance research. Findings The authors also derive and summarize five leading future research questions. Research limitations/implications This is a limitation of using only the Web of Science Core Collection database as the premier resource and the most trusted citation index for the world’s scientific and scholarly research. Further study might expand the types of analyzed units, include more keywords and include other databases, such as Scopus. Originality/value This paper can be considered as an inspirational one to future researchers and policymakers in Islamic social finance.

The position of borderline areas of Southern Siberia in socio-economic ratings of the Russian regions

2021 ◽  
Vol 17 (7) ◽  
pp. 1277-1295
Author(s):  
Tana M. OIDUP ◽  
Yurii G. POLULYAKH ◽  
Svetlana A. CHUPIKOVA
Keyword(s):  
Cluster Analysis ◽  
Methodological Approach ◽  
Three Dimensions ◽  
Subsistence Level ◽  
Southern Siberia ◽  
The Social ◽  
The Status ◽  
Geographical Position ◽  
Spatial View ◽  
And Cluster Analysis

Subject. The article discusses the position of borderline areas of Southern Siberia in terms of the socio-economic development and geographical position. Objectives. We perform the comparative analysis of the regions’ position, determine the place and status of each borderline area, find identical regions in Russia in terms of the economic situation and difficulties. Methods. The study addresses the multivariate classification of data through the method of grouping and cluster analysis. Results. We suggest using the methodological approach to determining the status of the regions from three dimensions, i.e. social, economic and geographical, and apply some indicators, such as the ratio of average income per capita and the subsistence level for the social view, the real fiscal capacity for the economic view, and the density of the population (man per km2) for the spatial view. To present the data conveniently and clearly, we conducted the cluster analysis, set the dendrogram of the borderline areas of Southern Siberia. Conclusions. Determining the regions’ status by three anchors is more beneficial than traditional types of ranking and grouping, since it provides an unbiased view of the region, helps analyze the current socio-economic difficulties.

Coping with entrepreneurial failure

2007 ◽  
Vol 13 (4) ◽  
pp. 331-344 ◽  
Author(s):  
Smita Singh ◽  
Patricia Corner ◽  
Kathryn Pavlovich
Keyword(s):  
Failure Rate ◽  
New Ventures ◽  
Future Research ◽  
Social Psychological ◽  
High Failure Rate ◽  
Entrepreneurial Process ◽  
Holistic View ◽  
The Social ◽  
Research Questions ◽  
Research Type

AbstractResearch on entrepreneurship focuses predominantly on success which ignores the high failure rate of new ventures and precludes a holistic view of the entrepreneurial process. The current study addresses failure by asking three research questions: how do entrepreneurs experience failure, how do they cope with it, and what do they learn from it? Rich interview data is analyzed using multiple frameworks from the literature. Findings suggest that more coping and learning occurs in the economic aspect of failed entrepreneurs' lives in comparison to the social, psychological and physiological aspects. Findings also provide a proposition for testing in future research: Type of coping engaged in by failing entrepreneurs is related to the kind of learning experienced through failure.

The Role of Peers and Siblings in Adolescent Sexual Decisions

2019 ◽  
Vol 100 (4) ◽  
pp. 433-441
Author(s):  
Jennifer L. Friedman ◽  
Cheryl L. Somers ◽  
Lauren Mangus
Keyword(s):  
Sibling Relationships ◽  
Social Contagion ◽  
Future Research ◽  
Research And Practice ◽  
Mediation Analyses ◽  
The Social ◽  
Peer Approval ◽  
And Behavior ◽  
Attitudes And Behavior

The purpose of this study was to examine the contributions of peer and sibling relationships to adolescent sexual attitudes and behavior. Data were collected from a sample of 492 participants, ages 14 to 18 years, from a large suburban high school in the Midwest. The results revealed that more than half of the female participants were initiated into nonvirginity by experienced males, which provides some support for the social contagion theory. Perceived peer approval was the strongest predictor, with siblings also contributing. Some mediation analyses were significant as well. Implications for future research and practice are discussed.

Coping with entrepreneurial failure

2007 ◽  
Vol 13 (4) ◽  
pp. 331-344 ◽  
Author(s):  
Smita Singh ◽  
Patricia Corner ◽  
Kathryn Pavlovich
Keyword(s):  
Failure Rate ◽  
New Ventures ◽  
Future Research ◽  
Social Psychological ◽  
High Failure Rate ◽  
Entrepreneurial Process ◽  
Holistic View ◽  
The Social ◽  
Research Questions ◽  
Research Type

AbstractResearch on entrepreneurship focuses predominantly on success which ignores the high failure rate of new ventures and precludes a holistic view of the entrepreneurial process. The current study addresses failure by asking three research questions: how do entrepreneurs experience failure, how do they cope with it, and what do they learn from it? Rich interview data is analyzed using multiple frameworks from the literature. Findings suggest that more coping and learning occurs in the economic aspect of failed entrepreneurs' lives in comparison to the social, psychological and physiological aspects. Findings also provide a proposition for testing in future research: Type of coping engaged in by failing entrepreneurs is related to the kind of learning experienced through failure.

scholarly journals A Pilot Case-Control Study of the Social Media Activity Following Cluster and Non-Cluster Suicides in Australia

2021 ◽  
Vol 19 (1) ◽  
pp. 343
Author(s):  
Phillip Cheuk Fung Law ◽  
Lay San Too ◽  
Nicole T. M. Hill ◽  
Jo Robinson ◽  
Madelyn Gould ◽  
...  
Keyword(s):  
Social Media ◽  
Case Control Study ◽  
Methodological Approach ◽  
Case Control ◽  
Future Research ◽  
Scan Statistic ◽  
The Social ◽  
Suicide Clusters ◽  
Suicide Cluster ◽  
Control Study

Social media may play a role in the “contagion” mechanism thought to underpin suicide clusters. Our pilot case-control study presented a novel methodological approach to examining whether Facebook activity following cluster and non-cluster suicides differed. We used a scan statistic to identify suicide cluster cases occurring in spatiotemporal clusters and matched each case to 10 non-cluster control suicides. We identified the Facebook accounts of 3/48 cluster cases and 20/480 non-cluster controls and their respective friends-lists and retrieved 48 posthumous posts and replies (text segments) referring to the deceased for the former and 606 for the latter. We examined text segments for “putatively harmful” and “putatively protective” content (e.g., discussion of the suicide method vs. messages discouraging suicidal acts). We also used concept mapping, word-emotion association, and sentiment analysis and gauged user reactions to posts using the reactions-to-posts ratio. We found no “putatively harmful” or “putatively protective” content following any suicides. However, “family” and “son” concepts were more common for cluster cases and “xx”, “sorry” and “loss” concepts were more common for non-cluster controls, and there were twice as many surprise- and disgust-associated words for cluster cases. Posts pertaining to non-cluster controls were four times as receptive as those about cluster cases. We hope that the approach we have presented may help to guide future research to explain suicide clusters and social-media contagion.

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