Quality of helping behaviours of members of the public towards a person with a mental illness: a descriptive analysis of data from an Australian national survey

Influence of health service quality to user satisfaction of social insurance provider institution (BPJS) at Bhayangkara Hospital Surabaya 2016. The hospital is as a public health care provide services that are effective, efficient and required to each patient. The patient satisfaction is as a benchmark level of quality health services. This study aims to determine and analyze the influence of the quality of hospital services Bhayangkara Surabaya to client satisfaction BPJS users as well as identify and analyze the application of Community Satisfaction Indicators according to the rules Menpan and Bureaucratic Reform Indonesia. The research method is descriptive used a questionnaire or questionnaires by interviews and observation. Mechanical analysis used quantitative descriptive analysis. There are 20 respondents surveyed in this study by answering questions based on a questionnaire given to assess public opinion about the quality of sevice and its effects on people's satisfaction. Independent variables namely the quality of service and the dependent variable is community satisfaction. The results based on the results of the processing of qualitative data through interviews and observations in general satisfaction of the public regarding the quality of hospital services Bhayangkara especially give well satfisfaction to members of BPJS. This indicates that the RS Bhayangkara constantly working on providing the best service for society to improve and try to give satisfaction to the public. Keywords: Quality of Service, Society Satisfaction, RS Bhayangkara

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Utjecaj Narodne knjižnice na kvalitetu života nezaposlenih građana = Influence of the Public Library on Unemployed Citizens’ Quality of Life

Bosniaca ◽

10.37083/bosn.2021.26.52 ◽

2021 ◽

Vol 26 (26) ◽

pp. 52-71

Author(s):

Andreja Zubac ◽

Ana Barbarić

Keyword(s):

Quality Of Life ◽

Lifelong Learning ◽

Public Libraries ◽

Descriptive Analysis ◽

Public Library ◽

Organizational Skills ◽

The Public ◽

Skills Learning ◽

Socially Excluded

Cilj je rada predstaviti rezultate istraživanja o potrebama nezaposlenih građana Osječko-baranjske županije u svrhu unapređenja spoznaja o poboljšanju službi, usluga, programa i aktivnosti narodnih knjižnica te utjecaja na kvalitetu života nezaposlenih građana. Istraživanje je provedeno kvantitativnom metodom slučajnog uzorka (N = 250). U članku je prikazana slika stanja prije globalne zdravstvene pandemije COVID-19, krize koja je utjecala na cijeli svijet. Prikupljeni podaci statistički su obrađeni u Statističkom paketu za društvene znanosti primjenom opisne i korelacijske analize između dvije skupine varijabli te su izraženi u postotcima. Najvažniji rezultati istraživanja pokazali su da ispitani građani imaju potrebu za učenjem u sastavu cjeloživotnog obrazovanja, ali da su se, s druge strane, u najvećem ukupnom postotku na ponuđene potrebe u knjižničnom prostoru, izjasnili da nemaju potrebe. Najizraženije potrebe ispitanih građana su potrebe za učenjem engleskoga i njemačkoga jezika; računalnim i tehničkim vještinama, potreba za usavršavanjem komunikacijskih vještina; usavršavanjem dodatnih socijalnih vještina kroz timski rad, upoznavanjem pravila poslovnog bontona, stjecanjem organizacijskih vještina, promocijskih vještina, učenjem neverbalne komunikacije ili govora tijela. Rezultat istraživanja pokazao je da, unatoč tomu što je dio ispitanika (41,6 %) član narodne knjižnice, i dalje ima različite potrebe u sastavu cjeloživotnog obrazovanja, a njihova im narodna knjižnica ne pruža mogućnost ispunjavanja. Pokazao je i to da nisu sve narodne knjižnice u Osječko-baranjskoj županiji otvorene za sve korisnike. Nezaposleni, društveno isključeni građani mišljenja su da narodna knjižnica može pomoći u razvoju zajednice, ali ne i nezaposlenima. = The aim of this paper is to present the results of the research on the needs of unemployed citizens in the Osijek-Baranja County with the purpose of improving the knowledge of advancing the services, programs, and activities of public libraries, as well as the quality of life of unemployed citizens. Research was conducted using the random sampling method (N=250). The article presents a picture of the situation before the global COVID-19 health pandemic, the crisis that affected the whole world. The collected data was statistically analyzed in SPSS, the Statistical Package for Social Sciences, using correlation and descriptive analysis on two groups and was thereafter expressed in percentages. The most important results of the research showed that the selected citizens have a need for lifelong learning, but that at the same time the largest percentage of them do not have the need to fulfill the named needs in a library space. Most pronounced needs of tested citizens are the needs to learn English and German; computer and technical skills, the need to perfect communication skills; perfecting additional social skills through teamwork, familiarizing oneself with workspace etiquette, gaining organizational skills, promotional skills, learning nonverbal communication or body language. The results show that public libraries do not allow a portion of the subjects (41.6%) to fulfill their needs, despite them having a membership to the public library and having different needs for lifelong learning. Likewise, results show that not all public libraries within the Osijek-Baranja County are open to all users. Socially excluded unemployed citizens believe that the public library can help develop communities and unemployed citizens alike.

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Mental health in the workplace

European Psychiatry ◽

10.1016/s0924-9338(11)72400-2 ◽

2011 ◽

Vol 26 (S2) ◽

pp. 694-694 ◽

Cited By ~ 1

Author(s):

H.Ø. Sørensen ◽

P. Munk-Joergensen

Keyword(s):

Quality Of Life ◽

Mental Illness ◽

Psychiatric Symptoms ◽

Correct Diagnosis ◽

Mental Illnesses ◽

The Public ◽

Need For Treatment ◽

Increased Risk ◽

The Individual

IntroductionDepression and simple phobia are the most prevalent mental illnesses among employees leading to an increased number of sick days, decreased social and professional function, job satisfaction, quality of life and increased risk of loss of work.Around 25% of the working population is affected by psychiatric symptoms in a way that is painful to the individual, but not of such severity that is qualifies as a genuine disease.Untreated and not early identified these cases could lead to actual mental illness.Moreover, less than half of those currently suffering from depression are provided with the correct diagnosis in general practice, and less the half, diagnosed correctly, receive the proper medical treatment.ObjectivesTo identify, treat and thereby interrupt pre-existing cases of mental illness in the workplace. To prevent worsening of minor cases of psychiatric illness and symptomatic cases not considered a genuine disease.AimsTo develop models for early tracing and treatment of mental illness in the workplace with consequent improved health status and quality of life for the individual and improved economy for the workplace and the public.MethodsThis intervention study includes larger companies with more than 100 employees in the Region of North Denmark.The study design is a before-after study using self-reporting questionnaires as a basis for identification of cases of mental illness and follow-up of treatment. The study uses clinical interview and examination for determining the need for treatment.ResultsResults not yet available.

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PARTISIPASI MASYARAKAT DALAM MENINGKATKAN PENDIDIKAN DI LEMBAGA PENDIDIKAN ANAK USIA DINI (PAUD)

Comm-Edu (Community Education Journal) ◽

10.22460/comm-edu.v1i3.2190 ◽

2018 ◽

Vol 1 (3) ◽

pp. 164

Author(s):

Shinta HAD Yusup

Keyword(s):

Early Childhood ◽

Early Childhood Education ◽

Community Participation ◽

Descriptive Analysis ◽

Further Education ◽

Educational Goals ◽

The Public ◽

Childhood Education ◽

Form Quality

The lack of human resources and government socialization of the community in the area related to Early Childhood Education are feared to have an impact on the level of community participation in Early Childhood Education, whereas that will be able to form quality children; children grow according to the stages so they will be ready to enter further education. This study aims to determine community participation and supporting and inhibiting factors in the implementation of the PAUD Al-Furqon program in Weninggalih Sindangkerta Village. The method that I use in this research is Descriptive Analysis Method with qualitative approach. The results of this study indicate that the public participation in Early Childhood Education shows quite encouraging levels. This was driven by a high understanding of the importance of implementing early education. Their participations are shown in the form of friendship with PAUD Al Furqon actively, liaison with PAUD institutions and home, being a supporter of Al Furqon PAUD, actively involved with educators and PAUD managers and supporters of educational goals, as well as beneficiaries of education. Other forms include being a motivator for parents, contributing various resources, and participating in improving the quality of PAUD Al Furqon.

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ANALISIS KUALITAS PELAYANAN PUBLIK DI KANTOR DESA REDANG KECAMATAN RENGAT BARAT KABUPATEN INDRAGIRI HULU

Jurnal Manajemen dan Bisnis ◽

10.34006/jmbi.v7i4.150 ◽

2018 ◽

Vol 7 (4) ◽

pp. 192-199

Author(s):

Muhklas Adi Putra ◽

Kurnia Dewi

Keyword(s):

Public Sector ◽

Public Interest ◽

Public Services ◽

Descriptive Analysis ◽

The Public ◽

Qualitative Descriptive ◽

The Government

The government as a public sector institution carries out and provides public services which are vital for the public interest. This study aims to determine the Quality of Public Services at the Redang Village Office in West Rengat District, Indragiri Hulu Regency. This research used qualitative descriptive analysis, and to collect all the data this research used interviews, observation and documentation. The results of this study indicate that in general the quality of public services in the Redang Village Office in West Rengat District, Indragiri Hulu Regency is seen from five indicators are: Tangibles (real evidence), Reliability, Resposiveness, Assurance, and Empaty (empathy) is still lacking in quality. Likewise, the Redang Village apparatus must further improve the quality of its services by increasing the ability and motivation and discipline.

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Penggunaan Jalur Pejalan Kaki di Koridor Jalan Pahlawan dan Jalan Pemuda Kota Semarang oleh Masyarakat Difabel

JURNAL PEMBANGUNAN WILAYAH & KOTA ◽

10.14710/pwk.v12i3.12908 ◽

2016 ◽

Vol 12 (3) ◽

pp. 336

Author(s):

Pradipta Pratama

Keyword(s):

Public Space ◽

Public Perception ◽

Descriptive Analysis ◽

People With Disabilities ◽

Impaired Hearing ◽

The Public ◽

Minimum Number ◽

Qualitative Descriptive ◽

The Government

Pahlawan streets and Pemuda streets has recently experienced significant improvements in improving the quality of public space in particular pedestrian ways. Significant improvements were addressed by the government of Semarang that all segments of society could use it more comfortable and safe, but in reality both pedestrian ways in the two corridors is still rarely seen used by people with disabilities. Referring to the problems it is the thought that research is needed to evaluate the use of pedestrian ways on Pahlawan streets and Pemuda streets for people with disabilities. The purpose of this study was to evaluate the use of pedestrian ways for people with disabilities as well as obtain the factors that cause minimal numbers people with disabilities who access the pedestrian ways. Research targets are to be achieved by identifying the feasibility s tudy of literature and the public perception of disability. The research method uses deductive research methods with qualitative descriptive analysis techniques. This technique is done by commenting on the feasibility of the elements contained in the pedestrian ways based on the literature and the public perception of disability. Based on a literature review that refers to problems in the field of research obtained variables which are divided into two focus the observation were variables pedestrian ways and variables public perception disabilities. For people with disabilities who selected were the physically disabled, visually impaired, hearing impaiired and ederly with perception measurement include comfort, convenience, safety, achievement, usability, sensitivity and independence. Based on the results of the analysis it is known that both the pedestrian ways on Pahlawan streets and Pemuda streets can not be said to be feasible for handicapped due to the lack of quality of both the pedestrian ways. It is also known that there are external and internal factors that dominate cause the minimum number of people with disabilities ranging from pedestrian ways conditions, their own motivation or desire, age and availability of transportation. Under these conditions, the improvements in both the pedestrian ways is necessary to improve the quality of its use for people with disabilities.

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PENGARUH KUALITAS PELAYANAN DAN FASILITAS KESEHATAN TERHADAP TINGKAT KEPUASAN PASIEN DI RUMAH SAKIT UMUM DAERAH (RSUD) DR. R. SOEDJATI SOEMODIARDJO PURWODADI KABUPATEN GROBOGAN

Media Akuntansi ◽

10.47202/mak.v33i01.116 ◽

2021 ◽

Vol 33 (01) ◽

pp. 100-114

Author(s):

Nia Octaviani ◽

Kasidin

Keyword(s):

Patient Satisfaction ◽

Service Quality ◽

Quantitative Research ◽

Descriptive Analysis ◽

Sampling Technique ◽

Validity And Reliability ◽

The Public ◽

Quality Health ◽

Quality Health Services

ABSTRACT Improving the quality of service also needs to be done by health service units including hospitals. The hospital has a mission to provide quality health services that are affordable to the community in order to improve the public health status. This type of research used in this research is quantitative research. The sampling technique used was non probability sampling. This study used a sample of 100 (one hundred) respondents. The instrument testing technique in this study was validity and reliability tests, while the data analysis techniques used were descriptive analysis, multiple linear analysis, and classical assumption. The results showed that: 1) service quality had an effect on patient satisfaction, 2) facilities had no effect on patient satisfaction, 3) service quality and facilities had an effect on patient satisfaction.

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Pengaplikasian Hasil Angket Siswa Untuk Meningkatkan Penerimaan Peserta Didik Baru (PPDB) oleh M. Qamaruzzaman

10.31219/osf.io/5ujgt ◽

2021 ◽

Author(s):

Jurnal Julak

Keyword(s):

Marketing Strategy ◽

Descriptive Analysis ◽

Educational Programs ◽

Educational Institutions ◽

Promotion Strategy ◽

Knowing How ◽

The Public ◽

The World ◽

New Student

Promotion strategy is part of marketing strategy. In relation to the world of education, promotions are carried out to introduce products from educational institutions or even educational institutions themselves to the wider community so that they know the benefits, advantages/quality of schools, the school's vision and mission, the educational programs it carries out and many other things. For this reason, schools are required to carry out accurate strategies in facing competition with other schools, with the aim that prospective consumers (the public) are confident and interested in choosing the school.This research was conducted with the intention of knowing how the promotion strategy of SMK YPT Banjarmasin was carried out based on input from new student questionnaires. The method used in this research is descriptive analysis. To obtain the required data, the authors distributed a questionnaire addressed to the class X students/ new students.The research concluded that the results of the questionnaire distributed to students greatly influenced the promotion strategy carried out by SMK YPT Banjarmasin, and it was hoped that this step would be optimal.

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Accountability and Transparency : Application of Good Educational Governance

International Journal Management Science and Business ◽

10.17509/msb.v1i1.17108 ◽

2019 ◽

Vol 1 (1) ◽

pp. 1

Author(s):

Darmawan Darmawan

Keyword(s):

Financial Management ◽

Descriptive Analysis ◽

Financial Statements ◽

Analysis Data ◽

Survey Method ◽

The Public ◽

Quantitative Data Analysis ◽

Document Review ◽

The Relationship

Aims of research is to determine the quality of financial management at the madrasah tsanawiyah in the region of the office Ministry of Religious Affairs Bandung district. The issue is how much influence the accountability and transparency to madrasah financial management at public madrasah Tsanawiyah in Bandung district. The method used is survey method explanative with quantitative data analysis, data collection techniques conducted through questionnaires and document review and interviews. The results showed about madrasah financial management in the Ministry of Religious Affairs Office of Bandung district, as follows: 1. the magnitude of the relationship simultaneous between X1 and X2 to Y is high which 0.768. While the contribution together variables X1 and X2 to Y by 59%. The results of descriptive analysis of the variable Y, the most powerful indicator of the organization and coordination of 83.36% while the lowest indicator is 77.99% for controls; 2. The relationship variable X1 on Y is 0.762 while the contribution of variables X1 to Y by 58.1%. The testing of hypothesis saw that significantly affects the accountability to financial management. The results of descriptive analysis of the variables X1, the most powerful indicator is periodic and annual financial statements of 82.31% while the weakest indicator is the quality of the preparation of APBM of 66.85%; 3. The relationship variables X2 to Y is 0.636 while the contribution of variables X2 to Y by 40.4%. The testing of hypothesis saw that significantly influences the transparency to financial management. The results of descriptive analysis on the variables X2, the most powerful indicator is the assurance of integrity by 81% while the weakest indicator is the availability of information to the public at 68.81%; 4. In general it can be concluded that the accountability and transparency of financial management in the Ministry of Religious Affairs Office of Bandung district has been running well but there needs to be increased to achieve the expected results.

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