On the Problems of Amending the Terms of the Contract on the Provision of Tourism Services during the COVID-19 Pandemic

2021 ◽  
Vol 12 (1) ◽  
pp. 302
Author(s):  
Nataliia SEROHINA ◽  
Olena PIKHURETS ◽  
Roman SUKHATSKYI ◽  
Elvira YEVLAKHOVA ◽  
Stepan LYTVYN ◽  
...  

The article is devoted to the content of legal instruments in terms of tourism business, namely the problem of amending the terms of the contract for tourism services. Attention has been drawn to the existence of the relationship between the activities of the tourism business and the existing legal framework, as well as the key provisions of the legal plane that regulates the rules, conditions, and level of responsibility in the provision of tourist services have been highlighted. The consequences of the negative impact on the activities of modern representatives of the tourism industry have been determined, and the need to revise the policy of providing tourist services in a pandemic caused by COVID-19 has been substantiated. Authors’ proposals for improving the legislative regulation of the tourism business in the context of the coronavirus have been provided, and a legal act that can positively influence the solution of existing problems has been proposed. The authors’ vision of the content of the package of measures that can positively influence not only the development of the tourism industry in general but primarily to help to identify those legal segments that need improvement in the future.

2017 ◽  
Vol 72 (4) ◽  
pp. 411-428 ◽  
Author(s):  
Tiia Annika Wahlberg ◽  
Nelson Ramalho ◽  
Ana Brochado

Purpose Hostels’ competitiveness relies heavily on unique and genuine service and, thus, counts on employees actively creating a social, welcoming environment and, at the same time, caring about – and being loyal to – their hostel. This paper aims to investigate whether retaining employees who care about their hostel and refrain from destructive behaviours implies that these workers need to have a better quality of working life, as well as whether work engagement mediates this relationship. Design/methodology/approach A survey was conducted with 98 employees from 40 hostels in Lisbon. An analysis of the survey data was performed to test the research hypotheses. The model was estimated by means of partial least squares structural equation modelling. Findings The results reveal that quality of working life has a strong negative impact on employees’ exit behaviours and a positive effect on their loyalty. In addition, work engagement was found to mediate fully the relationship between quality of working life and both employee voice and neglect, as well as partially mediating exit intentions. Originality/value This study extended prior research in two ways. First, most theoretical and empirical studies in the hospitality and tourism industry have focused on hotels, so this research targeted a new context (i.e. hostels). Second, this study offers a clear indication of the relationship between employees’ quality of working life, work engagement and behaviours, thus offering valuable insights for management and hostel staff.


2020 ◽  
pp. 283-290
Author(s):  
M. Dumchykov ◽  
V. Pakhomov ◽  
O. Bondarenko

The article deals with the main forensic issues in the fight against cybercrime, as a new threat to modern society. The statistics of cybercrime and the relevance of this problem in Ukraine and other countries of the world are given. The problems of applying the concept of computer crime and the need to amend the legal framework, as well as attracting the help of international organizations, companies and specialists in the field of information technology is examined. It analyzes the rapid increase in cybercrime in modern conditions. The interpretation of concepts related to crimes in cyberspace, both in national and international legislation, is considered. When considering the problem of combating cybercrime, the works of such scientists as L.P. Zverianskaia, M.A. Vinokurova, A.P. Kireenko, S.V. Chuprova. The main problems that arise in the study of such crimes are identified: – the lack of an agreed theoretical base, and as a result, legislative regulation suffers; – lack of specialists in the field of information technology in law enforcement agencies; Криміналістика і судова експертиза. Випуск 65 290 The issues of prevention and combating cybercrime, and the solution of these problems are investigated. The main measures to combat and minimize existing problems, namely: – technical and theoretical improvement: the need to justify a single concept of cyberspace in all national legislation, from the point of view of forensics, which will allow a new legislative regulation of this area; – new approaches based on a wider use of the achievements of scientific and technological progress that will help to successfully identify and investigate such crimes; – the need to provide law enforcement with highly qualified specialists in the field of information technology; – attracting international support in the form of international organizations, companies and specialists.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ahmed Tlili ◽  
Fahriye Altinay ◽  
Zehra Altinay ◽  
Ye Zhang

Purpose This study aims to examine a topic of growing significance to hospitality and tourism scholars and practitioners – how emerging technologies can fulfill accessible hospitality and tourism services for people with disabilities. Design/methodology/approach A systematic review of the literature based on the Web of Science database and qualitative research were conducted. Specifically, bibliometric analysis and thematic analyzes of expert interviews were used. The obtained views from experts in the field further validated and enriched the obtained findings. Findings The primary topics of exploration in existing literature were identified, such as social networks and data-empowered services. The potential areas of further advances are also revealed such as the need for cross-country collaborations and potential gaps between scholarly and practitioner interest in the topic. Research limitations/implications This research is limited by the scope of adopted search keywords and databases. Practical implications This study offers vital practical implications for the future integration of emerging technologies to fulfill accessible hospitality and tourism. It also demonstrates the pressing need for more interconnected global collaborations for this important initiative. Social implications This study emphasizes how the hospitality and tourism industry could better leverage technological power to empower people with disabilities. It also points out the importance of an inclusive process for technology implementation for accessible hospitality and tourism services to fully represent the interests of disabled customers (including the consideration of their different backgrounds). Originality/value This study sheds light on the future research directions of technological empowerment of accessible hospitality/tourism. It also makes methodological contributions by demonstrating what bibliometric analysis has to offer to relevant fields of studies. The solicited views of experts in the field from different countries on the topic further add to the depth and value of the findings while demonstrating the combination of these two approaches as a promising mixed-methods route to produce richer and more robust findings.


2021 ◽  
pp. 257-267
Author(s):  
Magdalena Stefańska ◽  
Iwona Olejnik

One of the sustainable goals refers to the tourism services sector—by 2030, devise and implement policies to promote sustainable tourism that creates jobs and promotes local culture as well as products. Responsible tourism (RT) means to: – minimise the negative impact on the economic, environmental and social sphere (3P model); – generate greater economic benefits for local communities; – support the welfare of host communities; – improve working conditions and access to the tourism industry; – engage local residents in making decisions that will have influence on their lives, surroundings and possibilities; – support the preservation of heritage in the sphere of nature and culture for maintaining diversity; – provide tourists with new experiences through closer and more meaningful contact with local culture and people. Below, of the following forms of tourist services are discussed—all-inclusive vacations and Airbnb. The goal is to invite readers to take part in the discussion on those popular forms of spending leisure time—how to make them—if possible—more sustainable.


2021 ◽  
Vol 6 (23) ◽  
pp. 35-41
Author(s):  
Cherryl Elshinta Hadi ◽  
Riko Reinarto ◽  
Raden Aswin Rahadi

Indonesian Tourism Industry was targeted as the second source of foreign exchange, but the negative impact from this industry has become an issue that needs to be resolved. The concept of tourism management in Indonesia is still outmoded due to focusing on the massive exploitation of resources for current needs instead of optimizing the resources for the future, certainly, this problem will be a threat for Indonesia's tourism industry continuance in the future. From the socio-cultural impact, economic impact, and environmental impact, altogether has some negative impact that was caused by the industry. The issue not only comes from the tourism producers but also the tourists. In this study, the authors explore the conceptual analysis of sustainable tourism management in Indonesia. Using literature synthesis, it is expected to produce a conceptual model for sustainable tourism management in Indonesia. Based on the literature review, we can conclude that there are three pillars of sustainability that need to be addressed: socio-cultural, economic, and environmental. Future research can be explored through qualitative and quantitative approaches to understand more about the effects of those three pillars in developing sustainable tourism in Indonesia.


Author(s):  
Andriy Kulyk

Introduction. Since tourism in Ukraine in recent years has been turning into a dynamic and profitable sector of economic activity, the substantiation and search for ways to improve the quality of services in it is of particular relevance. Access to international markets for tourism services enhances interest and actualizes the study of factors affecting the quality of tourism services in Ukraine. Largely, the implementation of the task of substantiating ways to improve the quality of tourism services in general depends on the activities of the respective hotel and restaurant business institutions and their functional interaction. Methods. Empirical methods and questionnaires were used to establish and identify factors affecting the quality of services in the hotel and restaurant business. The method of abstraction and generalization was used in the study, which allowed us to draw conclusions regarding the prospects and ways to improve the quality of services in the Ukrainian hotel and restaurant business. Results. A study of the factors affecting the quality of services in the hotel and restaurant business allowed them to be classified, to identify the level of influence, to offer ways and measures to smooth out the negative and increase positive trends in this area. The development of a position on possible ways to overcome the negative impact of various factors on the quality of services in the hotel and restaurant business was the logical result of a scientific search, including through the phased implementation of measures to smooth or eliminate each of them. Discussions. The proposals worked out will make it possible to improve the quality of services in the hotel and restaurant business in Ukraine. In the future, more in-depth research is needed on how to develop the composition of hotel and restaurant services, methods of evaluation and quality control, the use of positive foreign experience on these issues, as well as finding ways to improve the use of computers and communications possible technologies in the tourism industry. Keywords: quality, service, tourism, hotel and restaurant business, tourism entities, organization, improvement.


2019 ◽  
Vol 6 (1) ◽  
pp. 53-58
Author(s):  
Rui-Fang Zhu ◽  
Hong-Xia Ren ◽  
Xiu-Juan Wang ◽  
Chi-Chen Zhang ◽  
Qi Yu ◽  
...  

Abstract As nursing becomes a first-level discipline, the central focus of the development process of nursing science is the independent exploration of the future path of nursing care. Although many countries have made efforts to develop nursing as an independent discipline, no remarkable advancement has been achieved due to the incorrect understanding of the relationship between nursing and medicine and the improper comprehension of other factors involved in the process of nursing reform. Teaching and practicing nursing also face many problems. Based on our understanding of the relationship between nursing and medicine and through a careful analysis of the existing problems in the current nursing discipline, this paper provides some insights into the future directions of nursing development by exploring the independently developing nursing discipline in foreign countries.


Author(s):  
Khaled Abdel Aziz Hassan Mohamed

The study examined the investment legislation issued in Sudan during the last period and the impact of attracting foreign investments. The legal framework for investment is one of the most important elements and elements of the attractive investment climate which helps in regulating the relationship between all parties to the investment process. The investment that was issued in Sudan and its effectiveness in attracting foreign investment and guarantees and facilities provided in them and their impact on increasing investment rates. The study dealt with the development of investment legislation in Sudan with its sectoral stages, which focused on issuing a law for investment in a specific sector, and the comprehensive phase of issuing a unified investment law covering all economic sectors, with study of the most important features and facilities provided in the Sudan. The study found that there was instability in the investment laws in the Sudan during the previous period and the convergence of periods of issuance and not keeping pace with local and global economic developments, which had a negative impact in the lack of flow Foreign investments in Sudan over the past years, which reflected negatively on increasing economic development in Sudan rates.


2021 ◽  
Vol 17 (2) ◽  
pp. 45-51
Author(s):  
Ayousha Fayyaz

This research paper focuses on the practices of TQM which are being implemented in Pakistan and finds out the relationship between the quality implementation and the performance of the organizations. There is a significant impact of TQM on performance of organizational operations especially in larger firms that have specialized processes of manufacturing. In Pakistan, TQM is implemented by 3 types of methods: Assurance of Quality, Consistent Improvement and Control of Quality. The results indicate that Total Quality Management has two effects on the performance of organizations: First, the practices of TQM may affect the performance of the organization; or it may halt the firms to achieve the goals which has a negative impact on their performance. One limitation of this research is that it is limited to Pakistan only. So the future researchers can base their studies on different context.


2019 ◽  
pp. 428-440
Author(s):  
Lyudmila Myasnikova ◽  
Olga Golomidova

The paper declares the relevance of scientific and theoretical analysis of contemporary tourism due to the growing role of tourism in the global economy, politics, social sphere and culture. The paper aims to analyze the main problems, trends and prospects of the tourism industry in the context of drastic changes in the contemporary world. The authors rely on statistical indicators of tourism industry development within the interdisciplinary approach, analyze economical and political context where Russian and global tourism is developing, and apply cultural studies methods, taking into account urban studies and regional studies. A series of industryspecific problems is identified: tourism is “held hostage” by the political situation, which eventually has a negative impact on tourism market players and end consumers of the tourism product; the high risk level in the tourism business combined with the imperfect legal framework also destabilizes the market, while managerial and technological decisions adopted along with adjustments introduced in the industry law demonstrate insufficient efficiency. The authors note the need for drastic changes in the system of industry regulation and the fact that, besides the economic and political context, it is crucial to take into account tourism’s social and cultural aspects. At the same time the authors focus on one of the most indicative of these – tourism’s relation with the urban culture. The conclusion is made that tourism development has a contradictory effect. In certain cases, we face its negative side, which causes “tourism phobia” among the local population and other problems. But correct approach may turn “cons” into “pros”. That said, innovations related to social and cultural aspects of the tourism field demonstrate the pressing need for its reformation once again.


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