scholarly journals Development of a model of personnel management in the hotel industry

2021 ◽  
Vol 5 (4(61)) ◽  
pp. 15-18
Author(s):  
Iryna Segeda ◽  
Larysa Obolentseva ◽  
Svitlana Aleksandrova
Keyword(s):  
Personnel Management ◽  
Hotel Industry ◽  
Successful Implementation ◽  
Performance Tasks ◽  
Production Program ◽  
Organize Work ◽  
Minimum Number ◽  
Increase Productivity ◽  
Effective Result

The object of this research is personnel management in the hotel industry. The paper considers theoretical and practical aspects of the features of phased personnel management in the hotel industry, taking into account the specifics of the industry. The importance of the attitude of each employee to their responsibilities and the company as a whole was emphasized, and it was established that the minimum number of employees can provide the highest quality of service. In any case, there is a need for effective personnel management, in the purposeful activities of the management of the organization to develop its own concept, strategy of personnel policy and management methods. The main purpose of personnel management is formed. There are three groups of methods for personnel management, which almost completely reveal the step-by-step process of personnel management in the hotel industry. The necessity of application of complex technologies for achievement of more effective result is considered. A number of measures of nine stages of personnel management are prescribed. Rational use of service personnel is a prerequisite that ensures the continuity and proper quality of the service process, and, as a consequence, the successful implementation of the production program of the hotel industry. The study of the main indicators of labor should begin with an assessment of the dynamics of the number of personnel of the enterprise, the intensity of its movement and structure over a period of three to five years. Based on the study, a model of personnel management in the hotel industry, which determines the object and subject of management, their impact on each other, takes into account the stages of employee management. It will increase productivity, performance, organize work, monitor performance tasks, teamwork.

Analisis Benchmarking Terhadap Kinerja Perusahaan Kontraktor Di Dinas Pupr Kota Blitar

REVITALISASI ◽  
2020 ◽  
Vol 8 (1) ◽  
pp. 56
Author(s):  
Dessy Kusuma Wardani ◽  
Edy Swasono
Keyword(s):  
Consumer Satisfaction ◽  
Success Factors ◽  
Successful Implementation ◽  
Company Performance ◽  
Community Satisfaction ◽  
Construction Work ◽  
Acquisition Rate ◽  
One Year ◽  
Construction Product

This study aims to identify the dominant factors of the successful implementation of benchmarking on the performance of contracting companies and test the significance of the application of benchmarking on the performance of contracting companies. The research sample was saturated samples of 65 qualified contractor companies. The method and type of research used were correlational methods of multiple regression analysis using SPPS. The results of the study concluded that 1.Benchmarking significantly influences the performance of contracting companies in the Blitar City DPUPR; 1. The ranking of success factors for the Blitar City contractor companies in the process of implementing benchmarking (1) planning, (2) data collection, (3) acception and action and (4) analysis; 2.Benchmarking has proven to significantly improve company performance as measured by increasing (1) Corporate Finance (2) Company productivity, (3) DPUPR Consumer Satisfaction, (4) Community Satisfaction, (5) Quality of the company's construction technical personnel, (6) Satisfaction employee work, (7) Project acquisition rate in one year, (8) Effective completion of construction work, (9) Construction product quality.

scholarly journals Evaluating the success of the tele-pathology system in governmental hospitals in Kuwait: an explanatory sequential mixed methods design

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Ali Jasem Buabbas ◽  
Tareq Mohammad ◽  
Adel K. Ayed ◽  
Hawraa Mallah ◽  
Hamza Al-Shawaf ◽  
...  
Keyword(s):  
Clinical Practice ◽  
Mixed Methods ◽  
Support Services ◽  
User Satisfaction ◽  
Technical Support ◽  
Successful Implementation ◽  
System Quality ◽  
Mixed Methods Design ◽  
Telepathology System

Abstract Background Telepathology is the practice of reviewing and exchanging pathological images through telecommunication systems to obtain diagnoses remotely. Studying the factors that make such a system successful and favourable is important to ensure the merits of its implementation in clinical practice. Objective This study aims to evaluate the success of a telepathology system from the users’ perspectives, using specific evaluation criteria, namely: system quality, information quality, technical service quality, user satisfaction, and benefits. Methods A sequential explanatory mixed methods design was adopted in this study, which consists of two phases. Initially, a questionnaire was distributed via WhatsApp to all of the pathologists (total: 45) working at governmental hospitals in Kuwait. Followed by, semi-structured interviews with ten senior pathologists. Results Forty pathologists responded to the questionnaire, giving an 89% response rate. There were 42.5% of the respondents aged between 35–44 years old, and 52.5% were male. The quantitative results reveal that most of the respondents were satisfied with the quality of the telepathology system with a mean of 2.6025 (Standard Deviation (SD) = 0.47176), whereas they were dissatisfied with the quality of the information with a mean of 2.4100 (SD = 1.580) and the technical support services with a mean of 2.2750 (SD = 0.99535). In addition, there was disagreement on the benefits of telepathology in clinical practice among the pathologists with a mean of 2.4667 (SD = 0.77552). The qualitative results indicate that the lack of interest in and little experience with using the system were behind the general dissatisfaction of most of the respondents. All of the interviewees were satisfied with the performance of the telepathology system and considered it successful; however, the quality of the technical support services, including training workshops, was deemed deficient. Conclusion This study concluded that telepathology system in Kuwait is functioning well and has been successful in its implementation; however, pathologists are dissatisfied with it, mainly due to the deficient quality of the technical support services provided. In addition, the successful implementation of such advanced technologies requires careful steps to be taken on multiple levels: technical, organisational, and managerial. Recommendations were suggested.

Applying Expanded Servicescape to the Hotel Industry

2021 ◽  
pp. 109634802110115
Author(s):  
Seonjeong (Ally) Lee ◽  
Ning-Kuang Chuang
Keyword(s):  
Quality Of Life ◽  
Customer Loyalty ◽  
Physical Environment ◽  
Online Survey ◽  
Hotel Industry ◽  
Holistic Approach ◽  
Environmental Cues ◽  
Practical Implications

The physical environment plays an essential role in customers’ hotel stay experiences. Hotels offer a differentiated atmosphere that creates favorable customers’ evaluations. Based on the significant role of environmental cues, this study investigates the effects of an expanded servicescape on customers’ evaluations, including customer satisfaction, quality of life, and customer loyalty, in the context of the hotel industry. To test the proposed research framework, this study collects data from previous hotel customers and conducts a self-administered, online survey. Findings identified ambience, interactions with employees, authenticity, and fascination positively influenced customers’ satisfaction, which further influenced customer loyalty. Only ambience and fascination positively influenced quality of life, which in turn influenced customer loyalty. Results contributed to the application of expanded servicescape in the hotel context. Results also suggested practical implications of the holistic approach of servicescape in the hotel industry.

scholarly journals Stationary Traffic as a Factor of Tourist Destination Quality and Sustainability

2021 ◽  
Vol 13 (7) ◽  
pp. 3965
Author(s):  
Robert Maršanic ◽  
Edna Mrnjavac ◽  
Drago Pupavac ◽  
Ljudevit Krpan
Keyword(s):  
Synthesis Method ◽  
Hotel Industry ◽  
Point Of View ◽  
Tourist Destination ◽  
Scientific Methods ◽  
Tourist Destinations ◽  
Analysis And Synthesis ◽  
The Republic ◽  
Method Analysis

Since the Republic of Croatia is one of the most popular European and world tourist destinations, the aim of this paper is, from the user’s (n = 596) point of view, to research the importance of stationary traffic in tourist destinations. The purpose of this paper is to point out the possibilities of improving the tourist destination quality and sustainability through an adequate parking service. In order to corroborate constructed scientific hypotheses, a larger number of scientific methods were used from which a polling method, analysis and synthesis method, descriptive statistics method, t-test, and analysis of variance (ANOVA) should be singled out. The major finding of this paper indicates a relatively big importance of stationary traffic (M = 6.51; SD = 2.21) as an element of tourist destination quality. Moreover, regarding the quality of tourist destination, the results of this paper suggest that the parking space availability is more important than the way parking or parking payment are organized. Between the experienced parking problem in a tourist destination and age on one side and evaluation of the importance of stationary traffic as an element of tourist destination quality on the other side, a statistically important connection was established. Gained knowledge can be particularly helpful to hotel industry managers but also to traffic managers whose duty is to provide an adequate number of parking spaces in tourist destinations.

Classification of halal hotels based on industrial perceived value: a study of Indonesia and Thailand

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Atie Rachmiatie ◽  
Fitri Rahmafitria ◽  
Karim Suryadi ◽  
Ajeng Ramadhita Larasati
Keyword(s):  
Hotel Industry ◽  
Content Type ◽  
Perceived Values ◽  
Physical Attributes ◽  
The Government ◽  
True Values ◽  
Islamic Values

Purpose The research aims to classify halal hotels based on Islamic values as embodied in both physical and non-physical attributes. Design/methodology/approach This study explores the perceived values of business owners of the halal hotels. Findings Perceptions of hotel owners are divided into three types: those who view the value of halal hotel only in terms of branding and attracting consumers; those who consider the ideology behind halal hotels based on strong Islamic values; and those who avoid halal branding but implement Islamic values in their hotels. For the hotel industry, halal certification is not a priority because a minimum effort at implementing halal standards can already attract Muslim customers. This case is especially true for countries where Muslims make up the majority of the population. Research limitations/implications This study was limited to a case study in Bandung and Bangkok as a representative of halal tourism in Asia. Hence, it could be extended by conducting comparative studies with other cities in Association of South East Asian Nation which already declare to develop halal tourism. Practical implications The findings of this research show that there is a large variety of halal hotel products, depending on the Islamic values upheld, which is causing difficulties for the government in creating standards. Then the result can help inform the government in establishing the strategic framework of halal tourism development, more particularly in the formulation of policy for industrial actors. Originality/value The findings contribute to the concept of product-centered business, in which it is generally assumed that industrial actors are frequently focused on the mere label of “halal” and ignore the true values. However, the research shows that some industrial actors put Islamic values first instead of the mere halal label, and another case shows that some of them implement Islamic values in their business but avoid halal branding. This empirical evidence shows that in halal hotels, the concept of product-centered is not always proper. The quality of halal hotel products depends on the Islamic value of the owner, not always influenced by business imperatives.

scholarly journals The Influence of Strategic Leadership on Building Employees’ Entrepreneurial Orientation: A Field Study at the Jordanian Public Sector

2017 ◽  
Vol 10 (6) ◽  
pp. 62
Author(s):  
Sahar Mohammad Abu Bakir
Keyword(s):  
Public Sector ◽  
Entrepreneurial Orientation ◽  
Change Agent ◽  
Strategic Leadership ◽  
Successful Implementation ◽  
Continuous Control ◽  
The Public ◽  
Governmental Organizations ◽  
The Impact

The public sector in Jordan is confronting many problems; reports show that citizens are not contented with the number and quality of current services. Consequently; persistent initiatives to uphold the sector performance took place at all levels, relying on the inventive employees and leadership to achieve the intended improvement. So this study seeks to test the impact of strategic leadership (charismatic, visionary, change agent and servant) on building entrepreneurial orientation (proactiveness, innovativeness and risk taking) in Jordanian public sector employees.A random sample was selected of 500 employees working at health, education, agriculture and other service governmental organizations. To obtain the required results multiple regression was calculated using (21) SPSS version.It was found that the charismatic, change agent, servant styles positively influence employees proaciveness, with no influence on the other two entrepreneurship dimensions. While visionary style has no significant influence on all entrepreneurship dimensions. However the public sector reform is achievable, through comprehensive strategies, successful implementation, and effective continuous control. Innovative departments need to be established and financed away from bureaucratic environments.

scholarly journals Evaluation of Yield and Quality of Three Jackfruit (Artocarpus heterophyllus L.) Genotypes

2016 ◽  
Vol 14 (1) ◽  
pp. 107-111 ◽  
Author(s):  
M H Rahman ◽  
M M Alam Patwary ◽  
H Barua ◽  
S Nahar ◽  
Abu Noman Faruq Ahmmed
Keyword(s):  
Agricultural Research ◽  
Development Program ◽  
Yield Potential ◽  
Research Station ◽  
Maximum Weight ◽  
Yield And Quality ◽  
Maturity Period ◽  
Minimum Number ◽  
Overall Performance

Yield and quality performances of three jackfruit genotypes were studied at the Agricultural Research Station, Bangladesh Agricultural Research Institute, Pahartali, Chittagong during 2013-2014. Age, growth, maturity period, yield potential and also qualitative characteristics were compared among them.  Based on overall performance with respect to bearing potential, maturity period, fruit and bulb characters, the genotypes AHPah-1 have been found promising for table purpose followed by AHPah-2 and AHPah-3. Minimum days (117) to 1st harvest were observed in AHPah-1. The number of fruits per plant was exceedingly higher (73) in AHPah-1 whereas minimum number (41) was found in AHPah-2. Maximum weight (8.40 kg) per fruit was observed in AHPah-2 and minimum was in AHPah-1(3.40 kg).  The highest single fruit length (37.25cm) was found in AHPah-2 and breadth (27.00cm) was produced by AHPah-3. Maximum number of bulbs (116) was produced in AHPah-1, whereas minimum (63.00) was in AHPah-3. Maximum weight of bulbs per fruit (4.24 kg) was produced in AHPah-2. Individual bulb weight was higher (54.42g) in AHPah -2 whereas, the lowest (16.71) was in AHPah-1. Edible portion was higher (69.27%) in AHPah-1 whereas, the lowest (53.43%) was in AHPah-3. The TSS was the highest (21.00%) in AHPah-1. The highest bulb length and breadth was found in AHPah-3. Highest seeds weight (639g) was produced in AHPah-2. Individual seed weight (8.19 g) was higher in AHPah-2. Therefore, the genotypes can be included in the variety development program after comparing with the already BARI released jackfruit variety.The Agriculturists 2016; 14(1) 107-111

scholarly journals Innovation Trajectories for a Society 5.0

Data ◽  
2021 ◽  
Vol 6 (11) ◽  
pp. 115
Author(s):  
Fabio De Felice ◽  
Marta Travaglioni ◽  
Antonella Petrillo
Keyword(s):  
Industry 4.0 ◽  
Well Being ◽  
Enabling Factors ◽  
Interpretive Structural Modeling ◽  
Main Driver ◽  
Increase Productivity ◽  
New Perspective ◽  
Hierarchy Process ◽  
The Internet Of Things

Big Data, the Internet of Things, and robotic and augmented realities are just some of the technologies that belong to Industry 4.0. These technologies improve working conditions and increase productivity and the quality of industry production. However, they can also improve life and society as a whole. A new perspective is oriented towards social well-being and it is called Society 5.0. Industry 4.0 supports the transition to the new society, but other drivers are also needed. To guide the transition, it is necessary to identify the enabling factors that integrate Industry 4.0. A conceptual framework was developed in which these factors were identified through a literature review and the analytical hierarchy process (AHP) methodology. Furthermore, the way in which they relate was evaluated with the help of the interpretive structural modeling (ISM) methodology. The proposed framework fills a research gap, which has not yet consolidated a strategy that includes all aspects of Society 5.0. As a result, the main driver, in addition to technology, is international politics.

scholarly journals Strategic Sourcing as a Tool for Improving Firm’s Performance

2020 ◽  
Vol 6 (5) ◽  
pp. 71-77
Author(s):  
Catherine W. Munyi ◽  
Gregory S. Namusonge ◽  
Alice Simiyu
Keyword(s):  
Primary Data ◽  
Successful Implementation ◽  
Simple Linear Regression ◽  
Cross Sectional ◽  
Strategic Sourcing ◽  
Sourcing Strategies ◽  
Sensitive Issue ◽  
Multiple Sourcing ◽  
Quality Of Products

Purpose The purpose of this paper is to investigate effectiveness of strategic sourcing for improving firm’s performance. Design/Methodology/Approach A cross-sectional approach was adopted with primary data collected. The data yielded a response rate of 375 from electricity firms in Kenya. The data collected were put through rigorous statistical analysis to test content validity as well as reliability. Further, simple linear regression model was used to test relationships between strategic sourcing and firm’s performance. Findings The finding suggests that a successful implementation of strategic sourcing improves firm’s performance through adoption of multiple sourcing strategies as well as maintaining manageable supply base. Further, the paper reveals that wrong choice of suppliers can negatively compromise the quality of products and services of the firm. Research limitations/implications Strategic sourcing is complex and very sensitive issue. While the study show the effect is generally accepted strategic sourcing strategies for improving firm’s performance, not all strategic sourcing strategies are covered in the study. Also, the study can be carried on in other sector in order refine the study findings. Originality/Value The study provides an empirical analysis on the strategic sourcing strategies and their effect on firm’s performance. Again the study seeks to provide a research agenda which meets the needs of today’s business sourcing requirements.

scholarly journals STUDY OF COMMUTATION DEVICES USED IN TECHNICAL INSTITUTIONS OF HIGHER EDUCATIONAL INSTITUTIONS

2020 ◽  
Vol 4 (3) ◽  
pp. 299-303
Author(s):  
Dilshod Polotovich Mirzoev ◽  
◽  
Siddiq Qahhorovich Qahhorov ◽  
Amin Bakhtiyor oglu Utaganov ◽  
Mohinur Salimova ◽  
...  
Keyword(s):  
Teaching Methods ◽  
Educational Institutions ◽  
Quality Of Education ◽  
Practical Training ◽  
Mass Education ◽  
Electric Motors ◽  
Educational Materials ◽  
Key Factor ◽  
Effective Result

This article states that the clear formulation of teaching methods is a key factor in improving the quality of lessons. It is emphasized that the combination of non-traditional and practical training with educational materials, along with mass education technologies, will serve to improve the quality of education. The effective result obtained by changing the methods of connecting the coils of electric motors is shown by examples and by the solution of the examples.

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