The Public Service Users’ Emotions Confronting the State’s ‘Faces’ - single-mothers’ interactions with front-line bureaucrats at community service centers -

2021 ◽  
Vol 73 (4) ◽  
pp. 143-171
Author(s):  
Miyang Jun ◽  
Yiyoon Chung
Keyword(s):  
Single Mothers ◽  
Community Service ◽  
Public Service ◽  
Service Users ◽  
Front Line ◽  
The Public

scholarly journals PEMBINAAN PENGELOLAAN MANAJEMEN USAHA DAN E-MARKETING PADA PELAKU USAHA INDUSTRI MIKRO PENGRAJIN SEPATU DI KECAMATAN MEDAN DENAI

2017 ◽  
Vol 23 (2) ◽  
pp. 292
Author(s):  
Muhammad Irfan Nasution ◽  
Muhammad Andi Prayogi ◽  
Satria Mirsya Affandy Nasution
Keyword(s):  
Community Service ◽  
Public Service ◽  
Scientific Journal ◽  
Business Management ◽  
Primary Target ◽  
Service Program ◽  
The Public ◽  
Business Partners ◽  
Implementation Evaluation ◽  
Outer Primary

                                                         AbstrakKegiatan program pengabdian masyarakat dari Lembaga Pengabdian Pada Masyarakat (LPPM) Universitas Muhammadiyah Sumatera Utara ini bertujuan untuk melakukan Pembinaan Pengelolaan Manajemen Usaha dan E-Marketing pada Pelaku Usaha Industri Mikro Pengrajin Sepatu di Kecamatan Medan Denai.  Kegiatan pengabdian masyarakat ini melibatkan pengrajin Sepatu yang akan menjadi Mitra pengabdian masyarakat yaitu Jondy Shoes dan Whindy Shoes. Pengabdian masyarakat ini dilaksanakan selama 8 (delapan) bulan dengan target luaran utama adalah publikasi jurnal ilmiah pengabdian masyarakat, memperoleh ijin usaha, mempunyai website dann peningkatan wawasan dan keterampilan. Metode yang digunakan dalam kegiatan pengabdian masyarakat  ini adalah  pendekatan partisipatif, pendekatan kognitif, pendekatan afektif dan pendekatan keterampilan dan tahapan tahapan yang digunakan adalah persiapan, investigasi, transformasi. Incubation, verification, implementation, evaluasi, pengembangan secara bertahap yang dimulai dengan Plan, do, action, check. Selanjutnya para mitra sudah mempunyai email dan webblog sebagai sarana promosi usaha yang mitra jalankan dan sudah memiliki izin usaha dan telah terdaftar di Dinas Koperasi Kota medan. Kata Kunci: manajemen usaha, e-marketing                                                        AbstractThe activities of the public service program of the community service Society or LP2M Univesity of Muhammadiyah Sumatera Utara aims to perform the construction Management Business Management and E-Marketing in Micro Industry Trade Craftsmen shoes in Medan Denai. This outreach activities involving craftsmen shoes that will become a partner of public service i.e. Jondy Whindy Shoes and Shoes. Public service was conducted for 8 (eight) months with the outer primary target was the publication of the scientific journal public service, obtaining a business license, have increased insight and dann website skills. Methods used in this outreach activity is a participatory approach, the approach of cognitive, affective and approach the approach phase and stage skills used are preparation, investigation, transformation. Incubation, verification, implementation, evaluation, development gradually, beginning with a Plan, do, check, action. Furthermore the partners already have email and webblog as a means of promotion of the business partners who run and already have a business license and has been registered with the Department of Cooperatives of medan Keywords: Business Management, E-Marketing

Choice and Voice – A Review

2008 ◽  
Vol 7 (2) ◽  
pp. 255-265 ◽  
Author(s):  
Ian Greener
Keyword(s):  
Social Policy ◽  
Public Service ◽  
Public Services ◽  
Political Process ◽  
The Political ◽  
Service Users ◽  
The Public ◽  
The Social ◽  
The Right ◽  
The Relationship

‘Choice’ and ‘voice’ are two of the most significant means through which the public are able to participate in public services. Choice agendas position public service users as consumers, driving improvements by choosing good providers over bad, which then thrive through greater allocations of funds as money follows their selections (Le Grand, 2007). Choice-driven reforms tend to be about trying to make public services more locally responsive (Ferlie, Freeman, McDonnell, Petsoulas and Rundle-Smith, 2006). Voice-driven reforms, on the other hand, tend to position public service users as citizens, suggesting an emphasis on accountability mechanisms to drive service improvements through elections, with the possible removal of low regarded officials, or a greater involvement of local people in the running of services (Jenkins, 2006). Voice implies that citizens hold the right to participate in public services either through the political process, or through their direct involvement in the running or delivery of the services themselves. Of course, it is also possible to combine choice and voice mechanisms to try and achieve greater service responsiveness and accountability. In this review, choice reforms will be treated as those which are based upon consumer literature, and voice reforms those based upon attempting to achieve greater citizenship.Citizenship and consumption are two areas with significant literatures in their own right, but whereas the citizenship literature is widely cited in the social policy literature, the consumption literature appears rather more selectively. This review examines each area in turn in terms of its application to social policy, and then presents a synthesis of commonalties in the two literatures, which represent particularly promising avenues for exploring the relationship between public services and their users.

scholarly journals KUALITAS PELAYANAN PUBLIK DALAM MEKANISME PELAYANAN KARTU KELUARGA DI KECAMATAN PURWOSARI KABUPATEN PASURUAN

2021 ◽  
Vol 4 (1) ◽  
pp. 78
Author(s):  
Aminullah Aminullah ◽  
Israyati Rifqoh
Keyword(s):  
Civil Rights ◽  
Community Service ◽  
Public Service ◽  
Research Method ◽  
Descriptive Analysis ◽  
Primary Data ◽  
Service Users ◽  
Literature Study ◽  
Asking Questions

Public service is the State's effort to fulfill the basic needs of every citizen's civil rights for goods, services or services. The purpose of this study is to determine the quality of service for making family cards in Purwosari sub-district. promise and on time, responsive or alertness of officers in helping to serve and handle community complaints in obtaining information. The research method used in this research is qualitative research with descriptive analysis methods with primary data collection techniques carried out by interviewing by asking questions from the community service users in the sub-district purwosari, with the help of data obtained by literature study and field observations

scholarly journals The feminization of dentistry and the perceptions of public service users about gender issues in oral health

2019 ◽  
Vol 24 (11) ◽  
pp. 4285-4296 ◽  
Author(s):  
Maria da Graça Kfouri ◽  
Simone Tetu Moysés ◽  
Marilisa Carneiro Leão Gabardo ◽  
Antonio Carlos Nascimento ◽  
Saulo Vinicius da Rosa ◽  
...  
Keyword(s):  
Public Service ◽  
Assessment Tool ◽  
Family Health ◽  
User Preference ◽  
Active Listening ◽  
Service Users ◽  
The Public ◽  
Care Integration ◽  
Care Assessment ◽  
Dental Professional

Abstract It was investigated the perception of service users in relation to the professional practice of dentists, based on gender differences. The Primary Care Assessment Tool (PCATool) was applied to 900 users of the Public Service in Curitiba, PR, Brazil. Sixty clinics were selected using random sampling, divided between conventional Primary Health Care (PHC) Units and PHC with Family Health System Units. The attributes of PHC that compound the PCATool were analyzed. A question was added about user preference regarding the gender of the dental professional, thus generating four dyads derived from user gender/dentist gender (FF, FM, MM, MF). The attributes were linked to the dyads by applying the independent sample t test. Using logistic regression, the dyads were linked to 23 factors relating to scaled-up care in PHC. Many users showed a clear preference for being attended by female dentists. Users who prefer to be cared for by women tend to better evaluate PHC on issues related to “active listening”, while those who prefer to be cared for by male dentists highlight the attributes of “care integration” and “community guidance”. In other factors and attributes studied, there is no difference between the care given by men or women, regardless the unit.

scholarly journals Understanding implementation in complex public organizations – implication for practice

2016 ◽  
Vol 11 (2) ◽  
pp. 213-241
Author(s):  
Gry Cecilie Høiland ◽  
Elisabeth Willumsen
Keyword(s):  
Public Service ◽  
Implementation Process ◽  
Specific Work ◽  
Front Line ◽  
Public Agency ◽  
The Public ◽  
Effective Implementation ◽  
Implementation Outcomes ◽  
Everyday Work ◽  
Front Line Workers

The effective implementation of politically initiated public service innovations to the front-lines of the public service organization, where the innovation is to be applied, is a challenge that both practitioners and researchers struggle to solve. We highlight the importance of analysing contextual factors at several levels of the implementation system, as well as the importance of considering how the practical everyday work situations of the front-line workers influence their application of the innovation in question. We illustrate this by exploring the implementation process of a specific work inclusion measure, looking at its wider context and some of its implementation outcomes at a specific public agency. The intention is to illustrate the significance of considering the contextual complexity influencing implementation work as a reminder for practitioners to take this into account in their planning and practices.

scholarly journals FAKTOR-FAKTOR YANG MEMPENGARUHI KEPATUHAN PENYELENGGARA PELAYANAN PUBLIK PEMERINTAH KOTA BATAM

2016 ◽  
Vol 4 (3) ◽  
Author(s):  
Meri Enita Puspitasari ◽  
Yustinus Farid Setyobudi ◽  
Diah Ayu Pratiwi
Keyword(s):  
Public Service ◽  
Service Provider ◽  
Department Of Education ◽  
City Government ◽  
Service Users ◽  
The Public ◽  
Department Of Health ◽  
Compliance Behavior ◽  
The Government ◽  
Service Standards

This research entitled Factors Affecting Compliance Implementation of Public Service Government of Batam. This study aims to determine the factors that influence the level of compliance of public service providers in the City of Batam. This research is useful to provide recommendations solutions and strategies to improve adherence public service providers.This research is a qualitative descriptive study. This study took place at the Department of Health and Department of Education Batam. The variables of this study were (1) Factors compliance behavior as independent variables, (2) Compliance with the Public Service Operator in accordance with Law No. 25 About the Public Service as the dependent variable. Data collection techniques with observation, interviews and documentation and questionnaires as secondary data. This research data analysis techniques using analysis of data reduction, data presentation and conclusion / verification.Results of this study based on behavioral factors, namely compliance in providing services to the public, the Department of Education and the Health Department in the knowledge, attitudes and actions in providing the services referred to Batam City Government Regional Regulation No. 1 Year 2014 on the Implementation of Public Service. While in service execution factors that in the implementation of the service to the community, the Department of Education and Department of Health have conducted according to the standards of service prescribed by the Government of Batam in accordance with Regulation No. 1 Year 2014 area Implementation of services carried out can be seen that the start of the awareness factor, organizational factors, factors rule, factor income, capabilities and skills, as well as service facilities factor, getting a response different from service users (community). Of the six factors are used as indicators of the implementation of services in this study, the factors factor rules and service facilities are under the spotlight of the public. Based on observations and interviews conducted are still many people who complained about how far the service provider to provide services not in accordance with service standards are displayed in the object of research.      Conclusion The research is Factors compliance behavior: In providing service to the community, required the Department of Education and Department of health knowledge,attitudes and actions in providing the services referred to Batam City Government Regional Regulation No. 1 Year 2014 on the Implementation of Public Service. But the results of this research that the compliance behavior factor still does not work as mandated by the Act. And Factor implementation of the service: In the implementation of service to the community, the Department of Education and Department of Health have conducted according to the standards of service prescribed by the Government of Batam in accordance with Regional Regulation No. 1 Year 2014. Implementation of services carried out can be seen that the factors of consciousness, organization, rules, income, ability and skills, as well as service facilities, got a different response from the service users (community). Of the six factors are used as indicators of the implementation of services in this study, the factors factor rules and service facilities are under the spotlight of the public. Based on observations and interviews conducted are still many people who complained about how far the service provider to provide services not in accordance with service standards are displayed in the object of research.

scholarly journals IMPROVEMENT OF THE ACCOUNTING LISTING DATABASE SYSTEM IN MANAGEMENT INFORMATION SYSTEM FOR ACCOUNTING AND FINANCE OF STATE PROPERTY (SIMAK BMN) BLU UNJ ABOUT CONSTELATION AMORIZATION OF INTEGRATED ASSETS MANAGEMENT

2019 ◽  
Vol 14 (2) ◽  
pp. 127-142
Author(s):  
Petrolis Nusa Perdana
Keyword(s):  
Information System ◽  
Community Service ◽  
Public Service ◽  
Management Information System ◽  
Intangible Assets ◽  
Fair Value ◽  
Service Agency ◽  
Management Information ◽  
The Public ◽  
The Republic

This Community Service activities are carried out using the substantive developing database approach to assertions - accounting management assertions of intangible assets recorded in the State - Owned Financial Management Information System (SIMAK BMN) of the Public Service Agency of Universitas Negeri Jakarta. The substantive developing database carried out includes assertions - occurrence assertions, completeness, valuation, right and obligation and disclosure. The results of the substantive developing will be used as follow-up material from the recommendations of the findings of the Republic of Indonesia Supreme Audit Agency to the Republic of Indonesia Ministry of Technology and Higher Education where the Public Service Agency of Universitas Negeri Jakarta is one of the entities that sampling BPK RI. The Community Service activity is also an alternative discussion to be a guideline for the existence of a research gap in the implementation of the PSAK (Statement of Financial Accounting Standards) Number 19 concerning intangible assets that adopt the basis of IFRS (International Financial Reporting Standards) where financial reports on assets become reliable, must be assessed based on fair value. PSAK 19 regulates the appraisal time to be carried out at the latest 3 years and at the latest every 5 years. This is where a phenomenon occurs, where if the appraisal is carried out in the 5th year while the amortization period of the intangible asset has been completed before 5 years, then the audit cannot be carried out based on the audit management assertions and make the asset the subject of audit findings potentially affecting audit opinion if material.Participants were given training on tips for managing a procurement of intangible fixed assets, both in the context of procurement by the university or by other units in certain circumstances, and systematically recording the SIMAK BMN UNJ after first carrying out asset reconciliation regular with the accounting and reporting section.

scholarly journals PELAYANAN PUBLIK DALAM KONTEKS PEMENUHAN KEBUTUHAN DASAR MASYARAKAT

2018 ◽  
Vol 12 (02) ◽  
pp. 12-19
Author(s):  
Agus Rianto
Keyword(s):  
Community Service ◽  
Public Service ◽  
Public Services ◽  
The Public

The service image is said to be important because it is the overall impression that isformed in the minds of the public about the public services provided by the villageapparatus. Community service can be categorized effectively if the community gets theease of service with a short, fast, appropriate and satisfying procedure. Most oftencomplained by residents of Klangenan Village is a guarantee of timely service processessuch as making E-KTP and others. This study aims to determine the Public Service Imagein Klangenan Village, Klangenan District, Cirebon Regency.Keywords: Image, Public Service, E-KTP

scholarly journals Inovasi Pelayanan Publik Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Pandeglang

2021 ◽  
Vol 2 (2) ◽  
pp. 239-251
Author(s):  
Sifa Suryana ◽  
Leo Agustino ◽  
Arenawati Arenawati
Keyword(s):  
Public Service ◽  
Service Innovation ◽  
Research Field ◽  
Relative Advantage ◽  
Service Users ◽  
Case Study Method ◽  
The Public ◽  
One Stop ◽  
Integrated Service

This Paper about public service Innovation of the investment Office and One Stop Integrated Service of Pandeglang Regency (Case Study of the Public Service Mall in Pandeglang) the purpose of the Public Service Mall This is for the realization of public services that are fast, easy, cheap, transparent by involving vertical agencies, State-Owned Enterprises / Regional-Owned Enterprises, and the private sector in one place. This study uses the theory of Rogers (in Nurdin, 2019: 30) five variables: relative advantage, compatibility, complexity, trialability, and observability. Approach The research used is a qualitative approach with a case study method. The findings of the research field concluded that the Public Service Innovation of the Investment Office and One Stop Integrated Service of Pandeglang Regency at the Public Service Mall in Pandeglang was not optimal because there were several problems such as the location of the Public Service Mall which was less strategic; the facilities and infrastructure provided are not adequate; service users are not yet fully technology literate; officers still lack discipline in punctuality of service hours, and absenteeism; and the less than optimal efforts of the Office of Investment and One Stop Services in Pandeglang Regency in socializing the Public Service Mall to the public. Keywords: Innovation, Public Service, Public Service Mall

scholarly journals The Superstructure of Public Service Advertisements on Plastic Waste

2020 ◽  
Vol 6 (1) ◽  
pp. 50-56
Author(s):  
Putu Ratna Ariasih ◽  
Gusti Made Sutjaja ◽  
Ni Wayan Kasni
Keyword(s):  
Data Analysis ◽  
Community Service ◽  
Public Service ◽  
Electronic Media ◽  
Public Service Announcements ◽  
Plastic Waste ◽  
Discourse Structure ◽  
Theory Approach ◽  
The Public ◽  
Qualitative Research Design

This study concerns the ad texts from the perspective of discourse structure. At a specific layer, it reveals the superstructure of a five-type public service advertisement text discourse taken from Youtube. The five advertisements in question are “Diet Kantong Plastik”, “Polusi Plastik Multimedia SMKN 1 Surabaya 2018/2019”, “Kampanye Sosial Menguragi Sampah Plastik”, “Kurangi Sampah Plastik” and “Polusi Sampah Plastik”. Achieving this goal was done by making use of a qualitative research design. The data were collected through several procedures namely finding, downloading, filtering, taking notes and researching the data to discover the text superstructure. Data were analyzed using padan method, or identity method. Then the results of data analysis are presented in the form of a description. The study addresses the issue of discourse structure with the superstructure (Dijk, 1980) theory approach. The results of the data analysis showed that each adver- tisement had four sequences of structures, namely introduction, body, closing and conclusion. These four com- ponents are the ones that form the fifth superstructure of the public service advertisements reviewed in this paper. By chance a service advertisement is indeed of many analysable aspects. The present study is only re- stricted to plastic trash community service ads on Youtube. However, public service announcements or adver- tisements can also be obtained from other electronic media such as TV or radio and from the print media. For the futher studies, it is necessary to explore the community service advertisements on plastic waste that are displayed through these media.

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