Analisis Hubungan Service Recovery terhadap Complaining Behavior dan Dampaknya  terhadap Brand Switching

PT Bank OCBC NISP Tbk officially became a commercial bank in 1967, foreign exchange bank in 1990, and listed as a public company in Indonesia Stock Exchange in 1994. The purpose of this research is to identify the correlation and variables influences of service recovery, complaining behaviour, and brand switching; and also to give suggestion of extensive complaint handling so the customers of PT Bank OCBC NISP Tbk are more loyal. The analysis method is SPSS 16.00 program, simple correlation, and path analysis. Data collecting technique is questionnaire, as the amount of respondents (customers) are 100. The result of this research is there is relation and influences among service recovery, complaining behaviour, and brand switching variables.

Download Full-text

Pengaruh Word of Mouth Marketing dan Pameran terhadap Keputusan Orang Tua Memilih Sekolah

Binus Business Review ◽

10.21512/bbr.v2i1.1137 ◽

2011 ◽

Vol 2 (1) ◽

pp. 302

Author(s):

Hartiwi Prabowo ◽

Lily Lily

Keyword(s):

Decision Making ◽

Word Of Mouth ◽

Data Gathering ◽

Analysis Data ◽

Value Proposition ◽

Analysis Method ◽

Simple Correlation ◽

Normality Test ◽

Correlation And Path Analysis ◽

Positive Word Of Mouth

In decision-making of choosing schools, people recommendation is effected. WOM factor and exhibition twice in a year for ISMILE school is a considered efficient and effective promotional media. The research method is to identify the effect of word of mouth and exhibition towards perception of value proposition and effects of decision-making. Analysis method in this research is validity, reliability, normality test, simple correlation and path analysis. Data gathering technique is questionnaire. The repondents in the research are 100 people, including parents from students in ISMILE school. The expected result from this research is a relationship among variables, significant effects from word of mouth and exhibition at the same time of perception towards value position and significant effects from perception of value proposition towards decision- making. From this research, ISMILE school should hold exhibition and focus to things that will lead to positive word of mouth so it could gain more parents register their children in ISMILE school.

Download Full-text

THE INFLUENCE OF NET PROFIT MARGIN AND CURRENT RATIO ON STOCK PRICE

Jurnal Riset Akuntansi ◽

10.34010/jra.v9i2.539 ◽

2017 ◽

Vol 9 (2) ◽

pp. 37-43

Author(s):

Sri Dewi Anggadini ◽

Eva Tarsiah

Keyword(s):

Data Analysis ◽

Pharmaceutical Company ◽

Stock Price ◽

Stock Exchange ◽

Profit Margin ◽

Pharmaceutical Companies ◽

Analysis Method ◽

Current Ratio ◽

Financial Reports ◽

Net Profit

This research have purpose to examine empirically the effect on Net Profit Margin and Liquidity (Current Ratio) to Stock Price on Sub Sector Pharmaceutical Company Listed on IndonesiaStock Exchange Period 2012-2016. The problems that occur in Sub Sector Pharmaceutical Companyis the decrease of Stock Price but not followed by the increase of Net Profit Margin. Then the companyhas descreased Stock Price but not followed by the increase of Liquidity (Current Ratio). The research uses descriptive verification analysis method with population 10 companies from Sub Sector Pharmaceutical Companies. Sample selected by using purposive sampling, so thesample obtained to 8 companies with 40 financial reports from Sub Sector Pharmaceutical CompanyListed in Indonesia Stock Exchange Period 2012-2016. Technical of data analysis is multiple linearregression with SPSS 16.0 version as the application. The result of the analysis showed that Net Profit Margin has positive and significant effect to Stock Price, and Liquidity which measured by Current Ratio has Positive dan significant effect toStock Price.

Download Full-text

Pendidikan Karakter Profetik dalam Sirah Nabawiyah (Telaah Kitab al-Râhiq al-Makhtûm Karya Shafiy al-Rahmân al-Mubârakfuri)

Jurnal Penelitian Pendidikan Islam ◽

10.36667/jppi.v6i2.293 ◽

2018 ◽

Vol 6 (2) ◽

pp. 147 ◽

Cited By ~ 1

Author(s):

Ahmad Syahid ◽

H. Husni

Keyword(s):

Content Analysis ◽

Data Collection ◽

Character Education ◽

Research Method ◽

Analysis Data ◽

Educational Goals ◽

Research Approach ◽

Analysis Method ◽

Library Research ◽

History Of

This study aims to analyze the character values in Sirah Nabawiyah Ar-Rahiq Al-Makhtum by Syafiyyurrahman al-Mubarakfuri, so that it is revealed how the character education of the Prophet Muhammad. and analyze its relevance to current educational goals. The research method used is library research, the type of research approach is deductive and the analysis method is content analysis. Data collection techniques used were library techniques. This research succeeded in proving that prophetic values based on the history of the Prophet Muhammad have a strong relevance to the concept of contemporary character education. Prophetic values loaded with character education in this era, especially related to religiosity, honesty, tolerance, discipline, hard work, creative, independent, democracy, curiosity, national spirit, love of the motherland, respect for achievement, friendship, love for peace , likes to read, care about the environment, care about social, and responsibility.

Download Full-text

Multi Performance Optimizationof Shoulder Milling Process Parameters of AA6063 T6 Aluminium Alloy by Taguchi Based GRA

International Journal of Innovative Technology and Exploring Engineering - Special Issue ◽

10.35940/ijitee.j1078.08810s19 ◽

2019 ◽

Vol 8 (10S) ◽

pp. 420-425

Keyword(s):

Process Parameters ◽

Grey Relational Analysis ◽

Removal Rate ◽

Analysis Data ◽

Milling Process ◽

Depth Of Cut ◽

Analysis Method ◽

Relational Analysis ◽

Grey Relational Grade ◽

Grey Relational

In this paper, a grey relational analysis method based on Taguchi is proposed to improve the multi-performance characteristics of VMC shoulder milling process parameters in the processing of AA6063 T6. Taking into account four process parameters such as coolant, depth of cut,speed and feed, there are three level of each process parameter in addition to two levels of coolant. 18 experiments were used by L18 orthogonal array using the taguchi method. Multi-performance features like surface roughness and material removal rate are used. Grey Relational Analysis method is used to obtain the Grey Relational Grade, and the multiperformance characteristics of the process are pointed out. Then, the Taguchi response table method and ANOVA are used to analysis data. In order to ensure the validity of the test results, a confirmation test was conducted. The study also shows that this method can effectively improve the multi-function characteristics of shoulder milling process.In his work microstructure and mechanical properties of AA6063 T6before and after shoulder milling have been investigated.

Download Full-text

PENGARUH INTELLECTUAL CAPITAL TERHADAP NILAI PERUSAHAAN DENGAN FINANCIAL DISTRESS SEBAGAI VARIABEL INTERVENING

JURNAL INFORMASI, PERPAJAKAN, AKUNTANSI, DAN KEUANGAN PUBLIK ◽

10.25105/jipak.v15i2.6263 ◽

2020 ◽

Vol 15 (2) ◽

pp. 169

Author(s):

Fivi Anggraini

Keyword(s):

Real Estate ◽

Intellectual Capital ◽

Financial Distress ◽

Firm Value ◽

Stock Exchange ◽

Linear Regression Analysis ◽

Analysis Data ◽

Building Construction ◽

Business World ◽

Construction Companies

<p><em>Tight competition between companies in the business world in attracting investors is becoming a strong motivation for them to maximize their firm values. This study aims to determine the effect intellectual capital on firm value with financial distress as an intervening variable on real estate and building construction companies listed in Indonesia Stock Exchange in 2014-2018. Sampling method by using purposive sampling with a total the samples obtained were 40 from real estate and building construction companies listed in IDX. The data was analysed by using multiple linear regression analysis and path analysis. Data analysis was processed with the SPSS 16. The results of this study showed that intellectual capital have significantly negative effect on financial distress. Simultaneously and partially intellectual capital and financial distress have a significant direct effect on firm value. The indirect test results showed that intellectual capital has a significant effect on firm value with financial distress as an intervening variable. </em></p>

Download Full-text

Pengaruh Mekanisme Bonus, Exchange Rate, Intangible Assets, dan Kompensasi Rugi Fiskal Terhadap Keputusan Perusahaan Melakukan Transfer Pricing

JURNAL EKSPLORASI AKUNTANSI ◽

10.24036/jea.v2i3.272 ◽

2020 ◽

Vol 2 (3) ◽

pp. 3125-3143

Author(s):

Weni Avri Rahman ◽

Charoline Cheisviyanny

Keyword(s):

Exchange Rate ◽

Sampling Method ◽

Intangible Assets ◽

Stock Exchange ◽

Transfer Pricing ◽

Secondary Data ◽

Total Sample ◽

Analysis Method ◽

Loss Compensation ◽

Positive Effect

This research aims to examine to analyze the effect of bonus scheme, exchange rate, intangible assets, and fiscal loss compensation on the company’s decision to do transfer pricing. The population in this research are all of the companies listed in Indonesia Stock Exchange (IDX) in 2014 until 2018. The sample of study was determined by using purposive sampling method, and that total sample 93 companies. The data used secondary data and collected by documentation at www.idx.com. This research use logistic regression analysis as analysis method. The result of analysis in this research showed that bonus scheme, exchange rate, and fiscal loss compensation had no effect on the company’s decision to do transfer pricing. Intangible Assets had a positive effect on the company’s decision to do transfer pricing

Download Full-text

Pengaruh Profitabilitas, Kualitas Laba Dan Keputusan Investasi Terhadap Nilai Perusahaan

JURNAL EKSPLORASI AKUNTANSI ◽

10.24036/jea.v2i4.321 ◽

2020 ◽

Vol 2 (4) ◽

pp. 3828-3839

Author(s):

Reza Refki Tanggo ◽

Salma Taqwa

Keyword(s):

Data Analysis ◽

Firm Value ◽

Stock Exchange ◽

Earnings Quality ◽

Investment Decisions ◽

Sampling Technique ◽

Total Sample ◽

Manufacturing Companies ◽

Analysis Method ◽

Positive Effect

The purpose of this study was to analyze: (1) The effect of profitability on firm value. (2) The effect of earnings quality on firm value. (3) The effect of investment decisions on firm value. The population in this study are all manufacturing companies listed on the Indonesia Stock Exchange (BEI) in 2014-2018. While the sampling technique in this study is using purposive sampling technique with a total sample of 300 samples. The data analysis method used is multiple regression using SPSS 25 software. The results of this study indicate that: (1) profitability has a positive and significant effect on firm value with a significance of 0.000 < 0.05. (2) earnings quality has a positive and insignificant effect on firm value with a significance of 0.757 > 0.05. (3) investment decisions have a positive effect and not on the value of the company with a significance of 0.418 > 0.05

Download Full-text

PENGARUH CORPORATE GOVERNANCE TERHADAP NILAI PERUSAHAAN DI BURSA EFEK INDONESIA STUDI PADA SEKTOR CONSUMER GOODS PERIODE 2013-2017

account ◽

10.32722/acc.v6i2.2483 ◽

2019 ◽

Vol 6 (2) ◽

Author(s):

Tasya Anindya Pramesti ◽

Elly Mirati ◽

Petrus Hari Kuncoro

Keyword(s):

Corporate Governance ◽

Consumer Goods ◽

Firm Value ◽

Audit Committee ◽

Stock Exchange ◽

Sampling Technique ◽

Managerial Ownership ◽

Panel Regression ◽

Company Performance ◽

Analysis Method

PENGARUH CORPORATE GOVERNANCE TERHADAP NILAI PERUSAHAAN DIBURSA EFEK INDONESIA STUDI PADA SEKTOR CONSUMER GOODS PERIODE 2013-2017Tasya Anindya [email protected]. Elly [email protected] Hari Kuncoro [email protected] Studi Manajemen Keuangan Politeknik Negeri JakartaABSTRACTCorporate governance is one of the most important mechanism in the internal companymanagement to keep the company performance with the intention to incrase the firm value. Thepurpose of this study is to test the influence of corporate governance on firm value which is proxiedwith PBV. This research is quantitative and assocative research where data is obtained from annualreport from company that listed in Indonesia Stock Exchange in the consumer goods sector in 2013-2017 published by BEI. The population of this study are 46 companies with the sampling technique used is purposive sampling and 6 companies are choosen. The data analysis method used is panel regression through several tests including classic assumption test and hyppothesis testing partially and simultaneously. The results of this study are managerial ownership is significantly influenced firm value, but institutional ownership, independent commisioner, and audit committee has no influence on firm value significantly, and corporate governance simultaneously is significantly influenced firm value.Keywords: Corporate Governance, Firm Value, PBV ABSTRAKCorporate governance merupakan salah satu mekanisme yang sangat penting dalam suatuinternal manajemen perusahaan untuk menjaga kinerja perusahaan dengan tujuan meningkatkannilai perusahaan. Tujuan dari penelitian ini adalah untuk menguji pengaruh corporate governanceterhadap nilai perusahaan yang diwakilkan dengan PBV. Penelitian ini adalah penelitian kuantitatifdan asosiatif dimana data diperoleh dari laporan tahunan perusahaan yang terdaftar di Bursa EfekIndonesia sektor consumer goods pada periode 2013-2017 yang diterbitkan oleh BEI. Populasi daripenelitian adalah 46 perusahaan dengan teknik pengambilan sampel menggunakan purposivesampling dan hasil sampel penelitian ini sebanyak 6 perusahaan. Metode analisis data yangdigunakan adalah metode regresi data panel termasuk pengujian asumsi dan kesesuaian model danpengujian hipotesis baik secara parsial dan secara simultan. Hasil dari penelitian ini menunjukanbahwa kepemilikan manajerial berpengaruh terhadap nilai perusahaan, sedangkan kepemilikaninstitusonal, komisaris independen, dan komite audit tidak berpengaruh signifikan terhadap nilaiperusahaan, dan corporate governance secara simultan berpengaruh terhadap nilai perusahaan. Kata kunci: Corporate Governance, Nilai perusahaan, PBV

Download Full-text

PENGARUH POSISI KAS, RASIO UTANG TERHADAP EKUITAS,DAN POTENSI PERTUMBUHAN TERHADAP RASIO PEMBAGIAN DIVIDEN PADA PERUSAHAAN MANUFAKTUR YANG TERDAFTAR DI BEI

ETIKONOMI ◽

10.15408/etk.v12i1.1904 ◽

2013 ◽

Vol 12 (1) ◽

Author(s):

Indayani Indayani ◽

M Nur Yahya

Keyword(s):

Stock Exchange ◽

Growth Potential ◽

Multiple Linear Regressions ◽

Test Results ◽

Manufacturing Companies ◽

Analysis Method ◽

Dividend Payout ◽

Equity Ratio ◽

Linear Regressions ◽

Test Result

The aim of this study is to determine and examine the influence of cash position, debt to equity ratio, and growth potential to the dividend payout ratio of companies listed in Indonesia Stock Exchange (BEI). The analysis method of the data used to test the hypothesis is the multiple linear regressions. The test result showed that simultaneous cash position, debt to equity ratio, and growth potential did not significantly influence the dividend payout ratio at manufacturing companies listed on the BEI. The test results showed that only partially variable cash position that significantly influence the dividend payout ratio of companies listed on the Stock Exchange, while variable debt to equity ratio, and growth potential does not affect the dividend payout ratio of companies listed on the BEIDOI: 10.15408/etk.v12i1.1904

Download Full-text

Pengaruh Ukuran Bank, Struktur Modal, Suku Bunga Dan Loan To Deposit Ratio Terhadap Profitabilitas Pada Perusahaan Perbankan Yang Terdaftar Di Bursa Efek Indonesia

Journal of Economic Bussines and Accounting (COSTING) ◽

10.31539/costing.v4i2.1973 ◽

2021 ◽

Vol 4 (2) ◽

pp. 575-579

Author(s):

Evonella Nainggolan ◽

Jessy Safitri Sitorus

Keyword(s):

Data Analysis ◽

Interest Rate ◽

Linear Regression ◽

Capital Structure ◽

Interest Rates ◽

Stock Exchange ◽

Research Data ◽

Analysis Method ◽

Regression Test ◽

Operational Activities

Banking in carrying out its operational activities is always required to achieve high profitability. This study aims to examine the effect of Bank Size, Capital Structure, Interest Rates and Loan to Deposit Ratio on the Profitability of Banking Companies Listed on the Indonesia Stock Exchange 2016-2019 Period. The approach that processes the research data is a quantitative approach. The population in this study were 43 companies with 25 samples of banking companies listed on the Indonesia Stock Exchange for the 2016-2019 period. The data analysis method used is multiple linear regression test. The results of this study are that Bank Size has an effect on Profitability, Capital Structure has an effect on Profitability, Interest Rates have no effect on Profitability, and Loan to Deposit Ratio has no effect on Profitability in Banking Companies Listed on the Indonesia Stock Exchange Period 2016-2019. Simultaneously, Bank Size, Capital Structure, Interest Rate and Loan to Deposit Ratio affect the Profitability of Banking Companies Listed on the Indonesia Stock Exchange 2016-2019 Period. Keywords: Bank Size, Capital Structure, Interest Rates, Loan to Deposit Ratio and Profitability. Keywords : Bank Size, Capital Structure, Interest Rates, Loan to Deposit Ratio and Profitability.

Download Full-text