scholarly journals THE INFLUENCE OF DESTINATION ATTRIBUTES ON TOURISTS’ LENGTH OF STAY IN KEBUMEN REGENCY, CENTRAL JAVA

2021 ◽  
Vol 22 (1) ◽  
pp. 40-50
Author(s):  
Fajar Aditya Nugroho ◽  
Anang Sutono ◽  
Tatang Sopian
Keyword(s):  
Length Of Stay ◽  
Service Quality ◽  
Good Condition ◽  
Local Culture ◽  
Coefficient Of Determination ◽  
Management Service ◽  
Tourist Destinations ◽  
Central Java ◽  
Comprehensive Development ◽  
Descriptive Method

UNWTO states that the record of the length of stay of tourists in most tourist destinations in the world tends to be low and decreasing. In line with this issue, Kebumen Regency is recorded to have a low tourist length of average stay duration, which is 0.54 days until the end of 2019. The tourists’ length of stay is closely related to the acceptance of the destination expenditure, and an increase in tourist stays can be a solution for Kebumen Regency which is noted to be the poorest district in Central Java. This research is intended to find the level of influence of destination attribute variables on the tourists’ length of stay variables. In describing the required attributes, used ten attributes of tourist destinations, namely infrastructure, superstructure, accessibility, activities/ events, local culture, physiography, destination management, service quality, hospitality, and place attachments. In this study, a descriptive method with a quantitative approach is used to obtain a detailed description of the actual conditions of the Kebumen destination attributes and their effect on the length of stay of tourists from the measured sub-variables. The result is found that destination attributes have a significant effect on the tourists’ length of stay in Kebumen with a coefficient of determination (magnitude of influence) of 68.8%. The attributes considered in good condition by the respondents are infrastructure, superstructure, accessibility, physiography, destination management, service quality, and hospitality attributes. On the contrary, more intense and comprehensive development is still needed on the activities/ events, local culture, and place attachments attributes.

PENGARUH KUALITAS PELAYANAN TELLER TERHADAP LOYALITAS NASABAH TABUNGAN IB HASANAH DI BNI SYARIAH KANTOR KAS JATINANGOR

2018 ◽  
Vol 1 (2) ◽  
pp. 1-11
Author(s):  
Anisa Wulan Sari ◽  
Nur’aeni Nur’aeni
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Customer Loyalty ◽  
Quantitative Approach ◽  
Coefficient Of Determination ◽  
Saving Account ◽  
Descriptive Method ◽  
Correlation Level

The purpose of this research is to know whether there is influence of teller service quality on customer loyalty of iB hasanah savings in BNI Syariah Jatinangor Cash Office. The research used descriptive method with quantitative approach. The main source of research is questionnaires distributed to 46 respondents. Data is processed with the help of IBM SPSS Statistic 23.The result of research shows that the correlation level of influence of teller service quality on customer loyalty of iB hasanah saving account is 0,326 and is in low category. The result of the calculation of Test Z, known that Zhitung> Ztabel or 2.184> 1.64. This means that H0 is rejected and H1 is accepted, meaning there is influence between teller service quality to customer loyalty saving iB hasanah in BNI Syariah Jatinangor Cash Office. The coefficient of determination obtained is 0.106 or 10.6%, it means that in general the quality of service contributes influence of 10.6% to customer loyalty. While the rest as much as 89.4% influenced by other factors such as promotion mix, price and so forth.This research reveals that customers expect not to wait long to get teller service so it is suggested if under certain conditions (crowded atmosphere) teller more than one person. There is further research to know other factors that influence customer loyalty besides quality of service of teller like promotion mix, price and others in order to know other factor which more influence customer loyalty.

scholarly journals MODEL KONSEPTUAL PENINGKATAN KUALITAS LAYANAN INDUSTRI PARIWISATA DI JAWA TENGAH MENGGUNAKAN TOURSERVQUAL

2015 ◽  
Vol 5 (2) ◽  
Author(s):  
Novi Marlyana ◽  
Nuzulia Khoiriyah
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Conceptual Model ◽  
Positive Influence ◽  
Tourism Industry ◽  
Tourist Destinations ◽  
Tourist Satisfaction ◽  
Central Java ◽  
Destination Competitiveness ◽  
Tourism Services

Several previous studies have found factors or dimensions that affect the quality services of tourism and measures the perceived level of tourists as consumers. However, these studies have not been able to develop a practical model of a system as a simple overview of the tourism industry by involving various factors / dimensions that influence. This research will make a conseptual model of the service quality improvement of the tourism industry in the province of Central Java. The method used in this paper is Tourservqual, which is the Service Quality methods applied in the field of tourism. The resulting conceptual model consists of sixteen (16) dimension of the quality of tourism services that will affect or have a positive relationship with customer satisfaction (tourists). Customer satisfaction has a positive influence on destination competitiveness. Destination competitiveness measured in 36 indicators. This conceptual model expected to measure tourist satisfaction who becomes the object of the tourist areas, also measure the level of competitiveness of each of these objects, as well as knowing what factors most affect the competitiveness of tourist destinations.

ANALISIS PENGARUH KUALITAS PELAYANAN DAN PENGETAHUAN PERPAJAKAN TERHADAP KEPATUHAN WAJIB PAJAK ORANG PRIBADI PADA KPP PRATAMA BANDUNG CICADAS

2017 ◽  
Vol 7 (2) ◽  
Author(s):  
Angky Febriansyah
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Hypothesis Test ◽  
Statistical Tests ◽  
Compliance Rate ◽  
Coefficient Of Determination ◽  
Test Statistic ◽  
Level Of Knowledge ◽  
Descriptive Method

Quality of service and knowledge of taxation is one of the factors that mayaffect taxpayer compliance, So expect good service quality and level of knowledge isalso good for the taxpayer compliance rate is increasing. The purpose of this study todetermine the effect of service quality and knowledge of taxation on individual taxpayercompliance in the tax office Cicadas Pratama Bandung.The method used in this research is descriptive method and verifikatif,Descriptive method used to determine the variable description quality of service andtaxation knowledge variables and variable individual taxpayer compliance whileverifikatif to determine the correlation between service quality and compliance of anindividual taxpayer and the correlation of knowledge of taxation and individual taxpayercompliance. To determine the effect of service quality and knowledge of taxation onindividual taxpayer compliance used statistical tests.  The test statistic used is thecalculation of Person Product Moment correlation, coefficient of determination,hypothesis test using the software SPSS 15.0 for windows.The results of this study indicate that the quality of service and knowledge oftaxation have a significant effect in improving taxpayer compliance in individual taxoffice Pratama Bandung Cicadas. There is a correlations between service quality andknowledge of taxation with an individual taxpayer compliance in the tax office PratamaBandung Cicadas that is equal to 49.6%.

TINGKAT KEPUASAN PESERTA LELANG TERHADAP PELAYANAN TEMPAT PELELANGAN IKAN (TPI) MORODEMAK

2019 ◽  
Vol 13 (2) ◽  
pp. 122-130
Author(s):  
Dian ayunita Nugraheni nurmala Dewi
Keyword(s):  
Performance Analysis ◽  
Service Quality ◽  
Gap Analysis ◽  
Quality Measurement ◽  
Service Satisfaction ◽  
Importance Value ◽  
Auction House ◽  
Participant Satisfaction ◽  
And Performance ◽  
Descriptive Method

Objectives of this study were analyze fish auction participant satisfaction to auction services in TPI Morodemak, analyze attributes effect, services that fit to service quality measurement, and analyzed fish auction participants perception to performance and importance for fish auction house Morodemak services. Used descriptive method and purposive sampling with 49 respondents consists of commercial fishmongers, traditional fishmongers, purse seine owners, and boat lift net owners as fish auction participant. Satisfication measurement used Customer Satisfication Index (CSI), Importance and Performance Analysis (IPA) and gap analysis. Results from this study were value CSI 20% (0.2) indicate the auction participants dissatisfied with the services provided, IPA show there are four attributes should be develop, two elements have not been completed based on measurement requirements of service satisfaction, gap value average -0.05 means the auction participants were not satisfied with the performance of TPI services because the performance value was lower than the importance value.

Maintaining Customer Loyalty by Intensifying Service Quality and Customer Satisfaction in Commuter Line Jabodetabek

2019 ◽  
Vol 10 (9) ◽  
pp. 902-909
Author(s):  
Umbas Krisnanto ◽  
◽  
Conny Marpaung ◽  
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hypothesis Testing ◽  
Customer Loyalty ◽  
T Test ◽  
Coefficient Of Determination ◽  
Simple Linear Regression ◽  
Significance Level

This study aims to determine and analyze the influence of Service Quality and Customer Satisfaction on Customer Loyalty in Jabodetabek Commuter Line. The sample of this study was 50 people. Methods of collecting data by distributing questionnaires. Data analysis using the analysis used is simple linear regression, t test and coefficient of determination. The results showed 1) Service Quality has a positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a significance level of 0.048; and supported by the results of hypothesis testing with a t-count value of 4.433 > t-table value of 1.95, with a significance of 0.048 or < 0.05; 2) Customer Satisfaction positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a level significance of 0,000; and supported by the results of hypothesis testing with a t-count value of 4,969 > t-table value of 1.95, with a significance of 0,000 or < 0.05, 3) Service quality and Customer Satisfaction have a positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a significance level of 0,000. This means that the hypothesis H0 is rejected and Ha is accepted so that it can be concluded that service quality and customer satisfaction together have a positive and significant effect on customer loyalty in Jabodetabek Commuter Line.

Analisis Pengaruh Gaya Kepemimpinan Demokratis dan Disiplin Kerja terhadap Kinerja Karyawan Dewan Pelaksana Pengelola Masjid Agung Jawa Tengah

2020 ◽  
Vol 15 (1) ◽  
Author(s):  
Taufiq Hidayaturrokhman ◽  
Ratna Kusumawati
Keyword(s):  
Data Analysis ◽  
Leadership Style ◽  
Work Performance ◽  
Census Data ◽  
Employee Performance ◽  
Coefficient Of Determination ◽  
Significance Level ◽  
Democratic Leadership ◽  
Central Java ◽  
Career Performance

Penelitian ini bertujuan untuk menganalisis dan membuktikan adanya pengaruh gaya kepemimpinan demokratis dan disiplin kerja terhadap kinerja karyawa dewan pelaksana pengelola masjid agung jawa tengah. Peneletian ini menggunakan metode sensus data dari 119 responden. Tehnik analisis data yang digunakan adalah regresi linier berganda. Berdasarkan hasil analisis data dengan menggunakan uji parsial (uji t) variabel gaya kepemimpinan demokratisdi peroleh nilai t hitung 6,125 > 1,657 (t tabel) dengan taraf signifikansi 0,000 < 0,05, artinya gaya kepemimpinan demokratis berpengaruh positif terhadap kinerja karyawan dewan pelaksana pengelola Masjid Agung Jawa Tengah. Variabel disiplin kerja di peroleh nilai t hitung – 1,419 < 1,657 (t tabel) dengan taraf signifikansi 0,159 > 0,05 artinya disiplin kerja tidak memiliki pengaruh terhadap kinerja karyawan dewan pelaksana pengelola Masjid Agung Jawa TengahBerdasarkan hasil uji F (simultan) diketahui bahwa F hitung > F tabel (20,337 > 2,68), sehingga dapat disimpulkan bahwa secara simultan atau bersama – sama gaya kepemimpinan demokratif dan disiplin kerja berpengaruh positif sigifikan terhadap kinerja karyawan pada dewan pelaksana pengelola Masjid Agung Jawa Tengah. Hasil pengujian koefisien determinasi (R2) terhadap variabel gaya kepemimpinan demokratis dan disiplin kerja menunjukan pengaruh terhadap kinerja kariawan pada dewan pelaksana pengelola Masjid Agung Jawa Tengah sebesar 24,7%. Sedangkan sisanya (100% - 24,7% = 74,3%) dapat dijelaskan oleh variabel lain di luar penelitian ini. Kata Kunci: Disiplin Kerja, Gaya Kepemimpinan Demokratis, Kinerja Karyawan Abstract This study aims to analyze and prove the influence of democratic leadership style and work discipline on the work performance of the executive board of managers of the Central Java Grand Mosque. This research uses census data method from 119 respondents. The data analysis technique used is multiple linear regression. Based on the results of data analysis using a partial test (t test) democratic leadership style variables in the t value obtained 6.125> 1.657 (t table) with a significance level of 0.000 F table (20,337> 2.68), so that it can be concluded that simultaneously or together the democratic leadership style and work discipline have a significant positive effect on employee performance on the managing board of the Central Java Grand Mosque. The results of testing the coefficient of determination (R2) on the variables of democratic leadership style and work discipline showed an influence on the performance of caribou on the managing board of the Central Java Grand Mosque manager at 24,7%. While the rest (100% - 24,7% = 75,3%) can be explained by other variables outside this study. Keywords: Career Performance, Democratic Leadership Style, Work Discipline

PENGARUH KUALITAS PELAYANAN, HARGA DAN CITRA MEREK TERHADAP KEPUASAN MAHASISWA

2019 ◽  
Vol 8 (2) ◽  
pp. 104
Author(s):  
Titim Nurlia
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Significant Influence ◽  
Brand Image ◽  
Linear Regression Analysis ◽  
Research Result ◽  
Coefficient Of Determination ◽  
F Test ◽  
Fierce Competition ◽  
Students Satisfaction

<p>Highly competition requires university to be more sensitive to the interest students as one of stakeholders. Polytechnic LP3I Jakarta Campus Cimone has many competitors amid the dynamics of increasingly fierce competition of higher education. This research aims to analyze the effect of Service quality, Price and Brand Image of Students Satisfaction. A theory used in research is based on opinion from Andriyani, Suwandi Mananeke &amp; Taroreh, Fatriansyah. There is an effect between Service Quality, Price and Brand Image to Customer Satisfaction. This research use a quantitative method by distributing a questionnaire. The amount of population are 408 students and the sample is 80 people by Slovin formulas. Based on research result using linear regression analysis multiple SPSS version 20 indicated that: The independent variable Service Quality, Price and Brand Image jointly tested by F test proved positive and significant influence on the Student Satisfaction and the magnitude of the effect seen from the coefficient of determination (R<sub>2</sub>) was 41,8 %. To test the hypothesis of the use F test and t test. While price do not have effect significant influence on students satisfaction.</p><p> </p><strong>Keywords:</strong> service quality, price, brand image, student’s satisfaction

PENGARUH KUALITAS LAYANAN DAN NILAI PELANGGAN TERHADAP KEPUASAN PELANGGAN

2018 ◽  
Vol 6 (2) ◽  
Author(s):  
Ismail Razak, SE., MS. ◽  
Silviana Fadilla Prasevie
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Customer Value ◽  
Sampling Method ◽  
Analysis Method ◽  
Simple Linear Regression ◽  
Central Java ◽  
Data Analysis Method

The purpose of this study was to analize the impacts of service quality and customer value on the satisfaction of customers. Questionnaires are used to collect data from Boks Café customer in Bumiayu, Kabupaten Brebes, Central java by using scale of Likert. In this study, accident sampling method was used and data analysis method was simple linear regression and multiple linear regression. The results of this study indicated that service quality and customer value positively and significant influenced the satisfaction of customers. The conclution of this study is that customer value was dominant than service quality in influencing the satisfaction of customers

PENGARUH, FASILITAS, MOTIVASI DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN PADA PT ZEBRA ASABA INDUSTRI, JAKARTA BARAT

2018 ◽  
Vol 13 (1) ◽  
pp. 38-48
Author(s):  
Mudofar Mudofar
Keyword(s):  
Strong Correlation ◽  
Work Performance ◽  
Employee Performance ◽  
Coefficient Of Determination ◽  
Performance Variables ◽  
Relationship Of ◽  
Descriptive Method

The purpose of this study is to determine the effect of facilities, motivation, and workdiscipline on the work performance of PT Zebra Asaba Industrui employees. The research methodused is descriptive method with regression and correlation approaches which is a method that aims todescribe the influence and relationship of something that is going on at the time the research isconducted. The results of this study indicate partially or simultaneously facility variables,motivation, and work discipline have a significant effect on employee performance. The magnitude ofthe correlation value (R) is 0.924 which means that there is a strong correlation / relationshipbetween facilities, motivation, and work discipline with employee performance. The amount ofadjusted coefficient of determination (R2) is 0.793 or 79.3%, which means that independentvariables can explain changes in employee performance variables by 79.3% while the remaining20.7% is explained by other factors beyond this research.

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